An ideal patient treatment space must be rightsized, appropriately zoned and safe. We apply the tenets of evidence-based design and patient and family-centered care to every aspect of our room configurations - from non-urgent ED care to inpatient at every acuity. We lead in-depth focus groups and mock-up sessions with caregivers, patients and their families to ensure the ultimate solution reflects the mission, values and vision of all constituents. The hallmarks of success are improved outcomes, reduced injuries & infections well as stellar patient satisfaction scores, which influence Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and engender patient loyalty.
