Following the manufacturer’s maintenance schedule is not just good practice it’s often a requirement for keeping warranties valid. Neglecting regular servicing can lead to denied warranty claims.
Example: An AC compressor might have a 5-year warranty, but missing scheduled maintenance can cancel that coverage
APARTMENT MAINTENANCE CHECKLIST
REGULARLY YEARLY
Check for plumbing Leaks or Clogs
Clean kitchen hood filters
Check doorbell & Smart lock Battery
Check for light malfunctions
Pest control inside
AC duct cleaning
AC Evaporator coil cleaning
Get water heater serviced
Replace water heater coil
Check Electrical System for heat
EVERY 3 MONTHS
Check & clean balcony drain Get AC Serviced
Clean Drainage traps (Kitchen & Toilets)
Check false ceiling for leaks in bathrooms
Inspect for Mold/dampness on Surface
Remove Lint from Washing Machine & dryer
Check bathroom exhaust fan – working
Inspect and replace caulk & silicon lines (Bathroom & Kitchen)
Visual Check Heat & Smoke Detector
Check Gas Piping Joints
Clean Gully Traps
Check AC gas level
Clean door/window tracks
Lubricate locks/hinges
Check Plumbing fittings
Check Plumbing shut off valves
Check doors & cabinets
Tighten Doors Hinge Screws
Perform Paint touch-ups
Check for tiles regrouting
Clean Bathroom Exhaust Fans
Clean Refrigerator Condenser
Test Electrical Breakers
Recertify Fire Extinguisher
Check Fire Blanket
Check for structural cracks
Inspect and replace caulk & silicon lines (Bathroom & Kitchen)
Following the manufacturer’s maintenance schedule is not just good practice it’s often a requirement for keeping warranties valid Neglecting regular servicing can lead to denied warranty claims.
Example: An AC compressor might have a 5-year warranty, but missing scheduled maintenance can cancel that coverage.
MAINTENANCE TIPS
It is important to conduct planned maintenance to ensure efficient operation of your equipment and warranties remain valid. As a homeowner or a tenant, you have maintenance responsibilities towards your new home.
Regular planned maintenance will help you avoid bigger and more costly repairs later down the line. Major features like plumbing and cooling should be monitored and serviced on a regular basis. Not only are they necessary for comfortable living, but they can also be very expensive to replace.
Below are examples of some maintenance tasks. Owners and tenants need to have the following properly scheduled to avoid system failures and prolong the serviceable life span of the equipment.
PERIODIC MAINTENANCE AND MINIMUM RECOMMENDED FREQUENCY’S
o Air Conditioning System including both outdoor and indoor should be serviced every 3 months
o Water Tanks should be cleaned every 6 months
o Gully Traps should be cleaned every 6 months
o Pest Control should be carried out every 12 months
AIR CONDITIONING
APARTMENT & VILLAS
Once the air-conditioning system is installed and operational, it is also important to have the system regularly serviced to avoid issues with the system.
Keep your thermostat set at 23-24°C, or higher. Each degree increase in set point temperature can save up to 5% on AC consumption. Your thermostat should ideally be set to Auto to better control the room temperature and AC operation duration.
Below photos illustrate the condition of units before and after periodic maintenance;
The air filters are kept clean and regular service assists in keeping the air inside the house clean. Lack of service will allow dust to accumulate over the air filters and the filters will then get clogged. Some air filters can get clogged so badly that air can barely pass through.
MAINTENANCE TIPS
AIR CONDITIONING SYSTEM
APARTMENT & VILLAS
The evaporator coil is kept cleaned and cooling is effective with regular service. Lack of servicing will cause the evaporator coil to clog fast and additional cost to clean the clog on the coil will be incurred to restore back the cooling (e.g. through chemical wash, steam cleaning).
Fan Blower on the indoor Fan Coil are kept cleaned and the blower will blow out cold clean air to cool down the rooms. With a lack of servicing, the air being blown out will get into contact with the dust accumulated on the blower and the air coming out of the air con unit to cool down the room will not be clean.
The condensate drainpipe is cleaned to prevent water accumulation inside the pipe. If there is a lack of servicing on the drainpipe, the inside of the pipe will get clogged, and this can cause water leaking at the condensate pipe end. One possible reason for the clogging can be due to jelly formation because of water accumulation and stagnation inside the pipe
The efficiency of the air-conditioning system is better with regular service. There is no obstruction to the movement of air with clean air filter, clean evaporator coil and clean fan rotor. Cooling down of the room is fast. With lack of service, the air movement is blocked. The compressor will have to work harder to achieve the desired cooling. This means that the air-conditioning system will consume less electricity as well as lasting longer when regular service is carried out.
Airborne particles can result in a variety of infections and health problems, including respiratory issues and asthma.
Mold, mildew, and fungi can accumulate deep inside air conditioning units, which can lead to a loss of airflow, overworked motors, higher running costs and increased allergens in the home.
Poorly maintained air conditioners can also distribute legionella bacteria, causing the potentially fatal Legionnaires' disease.
MAINTENANCE TIPS
WATER TANKS
GUILLY TRAPS
PEST CONTROL
VILLAS ONLY
The main water supply is connected to the unit via a SEWA water meter to an underground water tank constructed of concrete with an internal GRP lining.
The risk of water contamination is high if the necessary precautions are not taken to protect your GRP tanks. Therefore, it is best to do whatever is required to protect them. The last thing you want is drinking water that is dirty as it can cause you to become ill. You always want to keep your water fresh and clean whether for drinking or bathing use.
VILLAS ONLY
A booster pump set supplies water to the villa via the main PVC cold water supply pipes.
It is essential to ensure the operation of the system by servicing the pressure vessel, pump set and control panel, float-switch functionality and the duty/standby operation.
Regular maintenance visits are essential to ensure your booster set is running efficiently, saving on breakdowns and extending the life of the system considerably. Early identification of faults or wearing parts means items can be easily repaired without the need to replace an entire system.
VILLAS ONLY
Soiled water pipes link to external gully traps and manholes via a gravity system from various sanitary ware and fittings in your home. These manholes are connected to the main sewage system.
A Gully Trap allows wastewater to safely enter the sewage system with a seal that traps dangerous gases and prevents them escaping.
Keeping your gullies well maintained is the simplest way of preventing any blockages from occurring and prevents the release of hazardous gases that can gather from waste and stagnant water.
APARTMENT & VILLAS
Periodic pest control can help you maintain a healthy and hygienic indoor environment for yourself as well as others. Bug sprays and other methods may help you deal with one or two pests; however proper pest eradication requires professional pest control services.
It is highly recommended to engage Municipality approved professionals for such services, to prevent disease and other health risks (skin infections, Lyme disease, etc.), in addition to protecting your furniture and home from unwanted infestations and damage.
MAINTENANCE TIPS
PLUMBING APARTMENT & VILLAS
If you take excellent care of your plumbing system, it should only require minimal maintenance. If a problem arises, address it immediately to avoid a larger, and sometimes more costly issue.
Water Heater
Drain Cleaning
Infrequent Use
Bathtub, Sink & Shower
If the water heater has been left unused for an extended period, it should be flushed before use to remove sediment buildup. Inspect the safety valve every three months (quarterly) to ensure it is functioning properly. Replace the magnesium anode every 12 months. A corroded anode can lead to internal damage and may void the supplier’s warranty.
Common reasons for blockages are careless disposal of food waste, hair, thick tissues, hygiene products. Using the below care tips will ensure your drains are clear and functioning well.
Any fixture that is not used very often should be turned on or flushed on a regular basis. This is necessary to replace evaporating water, maintain the water barrier, and keep the seals from drying out (thereby eliminating the possibility of bad smells within your home).
These items are typically made of porcelain enamel, ceramic, or fiberglass reinforced with plastic or acrylic. Enamel or stainless steel are the most common materials used in kitchen sinks. Powders and abrasive cleaners should not be used on acrylic tubs or sinks since they may scratch or dull the surface.
MAINTENANCE TIPS
Toilet WC
Silicone
Tile Grout
Countertop
Keeping the pressure on the flush button following the use of the WC for a brief period (a few seconds), is essential to ensure the flush has functioned fully, and all waste has been cleared.
Silicone is a water-resistant sealant that is applied to plumbing fixtures and joints between floor and wall surfaces. This type of material is vulnerable to shrinking, drying, and cracking. After the one-year defect liability period has expired, the homeowner is responsible for maintaining the silicon around any bathtubs, toilet basins, and shower stalls. Allowing silicone to go untreated can lead to leaks and damage to the walls and ceilings. There are various options on the market, however we recommend using waterproof silicone around the bathtub and shower's edges.
Grout is a substance that is used to fill in the gaps between tiles on floors and walls. Over time, grout is susceptible to shrinkage, drying, and cracking. During routine cleaning, inspect the grout between the tiles and in the corners. Any cavities discovered should be filled immediately. Leakage may occur if it is left neglected. After the one- year defect liability period, it is the homeowner's responsibility to ensure that this material is properly covered and kept in perfect condition
Under proper care, countertops are heat, stain, and scratch resistant; however, they should be preserved by following these guidelines:
• Avoid placing hot objects on the surface
• Avoid using too much water around the joints, since this can cause sealant failure. Please note that excessive water in the joint area will void the manufacturer's warranty. Avoid cleaning using strong chemicals or abrasive materials as they may result in stains or scratches.
MAINTENANCE TIPS
Joinery & Carpentry
Proper cleaning and maintenance of your home, using the correct materials and methods, will ensure a comfortable environment and will extend the lifecycle of your property. Clean your cabinets, doors, door handles, and knobs on a regular basis by wiping with a damp cloth and immediately dry with a dry soft cloth. Wipe down doors with a mild soap and water solution and dry immediately with a soft dry cloth. Excess moisture is a finish's worst enemy. If you use chemicals on the door handles and knobs, the color may change. Make sure your door handles are tightened using a small L key on the lower part of the door handle; this will keep your doors working properly.
SAFETY AND FIRE PROTECTION
VILLAS ONLY APARMENT & VILLAS
All Villa homeowners/residents must contact Hassantuk to subscribe and activate the service.
The Hassantuk Fire Alarm Panel, powered by the Ministry of Interior, wirelessly monitors the heat and smoke detectors distributed across the villa for any fire alerts. Heat and smoke detected generate a local alarm and are also transmitted to the 24x7 Command Centre that initiates telephonic verification. Upon verification, fire alert is transmitted to the nearest Civil Defense along with the villa location and resident contact details for immediate action.
Get your fire extinguisher checked for chemical top-up via certified provider every year.
Optimizing Your Air Conditioner for Peak Performance
Stay cool, save energy, and extend your AC’s lifespan
Routine maintenance keeps your system efficient and reliable-here’s how:
Clean or Replace Air Filters
Clogged filters hinder airfiow reduce cooling efficiency and increase power consumption. Clean or change them regularly.
Schedule Regular Maintenance:
Have a technician inspect and service your AC regularly.
Maintain Inlet Air Filters:
Clean filters every three months to prevent blockages and damage.
Check for Refrigerant Leaks
If you notice reduced cooling or unusual noises, have a professional check for leaks to prevent system damage.
Prevent Clogged Drain Lines:
Ensure drain lines are clean to avoid backflow or leakages
Set Your Thermostat Wisely. Optimal set point: 22-25°C When away: set to 28°C to save energy
Remember, a well-maintained air conditioning system not only provides comfort but also saves energy and reduces your electricity bills, preventing sudden breakdowns during the peak summer season.
Drainage Maintenance Tips
Careless disposal of food waste, hair, tissue, and hygiene products can cause blockages. Use the care tips below to ensure your drains are clear and functioning correctly.
Poorly maintained drains cause problems
Common reasons for blockages are careless disposal of food waste, hair, thick tissues, hygiene products. Using the below care tips will ensure your drains are clear and functioning well.
Use Decloggers
Common Product: Mr. Muscle
Use Plug Strainers Use Plungers
Call a professional plumber if you notice recurring clogs or slow drainage across multiple fixtures, as these could indicate a deeper issue with your plumbing system.
Early intervention saves time, money, and stress.
Clogging
Flies
Bad odours
Joinery & Cabinet Maintenance Tips
Routine care and maintenance keeps your doors, cabinets, and tops looking new. It also ensures durability and smooth operation.
Avoid Water damage
Exposure to water during cleaning or because of a leak can cause swelling and warping.
Maintain Surface Finishes
Repaint or re-varnish faded or chipped surfaces to protect the wood and maintain appearance.
Avoid Overloading Doors
Hanging objects that weigh down doors can weaken hinges and cause sagging. Misaligned doors can scrape floors or frames. Adjust them to close smoothly without force.
Inspect Locks and Handles
Malfunctioning locks and misaligned striker plates compromise smooth operation and safety.
Maintain Room Temperature
Drastic fluctuation in temperature can cause expansion and contraction of joinery.
Protect Countertops
Protect from Heat: Avoid placing hot objects directly on the countertop. Use hot pads or trivets to prevent thermal damage or cracks.
Prevent Scratches: Always use a cutting board to avoid using knives or abrasive materials directly on the countertop.
General Tip: Clean spills immediately. Use proper cleaning tools, including soft towels and sponges, and a mild detergent. Avoid abrasive pads and harsh chemicals
Well-maintained doors and joinery improve safety, reduce repair costs, and enhance overall aesthetics.
Wall Crack Maintenance Tips
Wall cracks are normal. Use the guide below to understand the severity of certain types of cracks that may occur in a new home.
Types of Cracks
Hairline cracks in plaster or paint are normal in new construction.
These cracks are cosmetic, not structural, and will be repaired during the 11-month service.
Minor surface level cracks caused from shrinkage.
These cracks occur due to the natural expansion and contraction of newly built surfaces caused by temperature changes.
Settlement cracks can occur as your home settles on its foundation or the ground beneath compacts.
This is a minimal condition that typically resolves after a few months. Please report any such cracks for assessment.
Such cracks are generally wide (over 2cm) and require immediate attention.
Your home is protected by a 10-year warranty for structural damage. Please report these cracks for our assessment
Settlement & hairline cracks that are reported within the 1-year warranty period will be addressed by Arada. Out-of-warranty repairs will be at the owner’s cost using a specialist service provider only.
Window Care & Warranty
Warranty Coverage
What’s Covered
Thermal Stress Cracks
Uneven temperature changes can cause parts of the glass to expand creating stress that may lead to a stress crack.
Frame & Structure Defects
Warping, cracking & separation of frame components.
Spontaneous Breakage
Condensation between glass panels. Spontaneous breakage due to internal defects or thermal stress.
We Only Use
Glass!
What Isn’t Covered
Accidental Damage
Impact from objects or breakage caused by residents.
Improper Use
Unauthorised repairs, modifications, or wrong cleaning products.
Natural Events
Storms, flooding, or other acts of nature.
Tempered Glass Breakage Pattern
Heat Strengthened Glass Breakage Pattern
Window Maintenance Tips
Clean
a year
Seasonal Checks: Check for drafts before summer and inspect window sealants every year for
