Professional Property Management Services
Who we are.
Our History Atlantic Pacific Companies (A|P) is a fourth-generation real estate company with its origins in New York and a modern-day footprint in Florida, Georgia, North Carolina, Tennessee, Texas, and Southern California. Since the mid-1970s, A|P has managed residential and commercial properties throughout the United States. A|P’s founding principles are based on extensive marketplace knowledge, rigorous due diligence, and quality underwriting, while keeping a watchful eye towards expense side management. These principles and our bold vision have served us well to create and preserve shareholder value and instill client confidence in our team.
Preparing accurate and timely reports.
Accounting Preparing accurate and timely reports is critical to our success. Our managers are well trained in managing expenditures based on Board-approved budgets and following general ledger coding practices dedicating their time to clearly understanding where your money is being spent. Services include: • Full-charge accrual basis accounting in accordance with GAAP • Dedicated property-specific property accountant, supervised by our corporate controller • Dedicated accounts payable specialists who review invoicing for proper approval and accuracy per budget • Dedicated accounts receivable specialists who process cash receipts daily, maximizing cash • Monthly variance reports providing detailed analysis of actual results vs budgeted expectations, balance sheets with subsidiary schedules analyzing each line item in detail, general ledger reconciliations disclosing all operating activity, delinquency reports, and accounts receivable analysis focusing on keeping receivables at a minimum and aged payable and cash disbursement reports disclosing all vendor activity • Cash management to maximize efficiencies and improve cash flow • Annual Budget Preparation – a detailed analysis of past operations and future needs, working closely with site operations staff and the Board of Directors • Property insurance analysis and annual review of existing programs to ascertain whether proper coverages, limits, and deductibles are in place at a reasonable cost
Executing diligent and focused time-tested policy.
Collections Diligently following our focused collection policies and procedures are key to successfully managing delinquencies. Integral components of this process are: • Generation of late letters as stipulated by governing documents • Telephone contact to determine cause for delinquency and course of action for resolution • Review delinquency issues with Board of Directors to agree to a course of action • Generation of Intent to Lien letters sent via Certified Mail as stipulated by statute • If legal action is to be pursued, collection agent is provided with the necessary data to perfect a lien • Enforcement of legislation allowing other actions to be taken as a means to collect outstanding fees
Assisting our properties with knowledgeable support.
Customer Support • Dedicated Customer Service line provided to answer questions, comments or concerns, staffed by a bilingual customer support team during regular office hours • In-house IT support for all software applications • Dedicated associates processing late letters for collections at Corporate Office, alleviating this task from on-site management • Administering payment coupons and coordinating lockbox payments, online credit card and debit card payments, and monthly ACH processing
Assigning building tasks in an organized manner.
Preventative Maintenance Schedule We assign over 50 building management tasks annually, semi-annually, quarterly, monthly, and weekly. The Preventative Maintenance Schedule offers: • Color-coded chart • Efficient schedules of routine maintenance • Focus on annual certifications for safety items, such as elevator and fire sprinkler panel
Forecasting our initial management path.
Transition Module The transition module consists of our “first 100 days on-site”. It is our step-by-step plan to process tasks associated with the transition of your property to A|P. The tasks are enumerated, providing our management team with a clear path and the association with the ability to hold management accountable every step of the way. The transition module includes: • HR orientation • Accounting software connection • Utility audits/insurance audits • Implementation of our Preventative Maintenance Schedule • 3rd party contract analysis • 90-day employee introductory evaluations • 30-day property inspection During the transition period, we provide bi-weekly “accountability audits” which allow for an open dialogue between the board and management encouraging feedback and adjustments to the schedule.
Developing a system garnering better results.
Employee Training and Development • Online webinars providing training at your fingertips • Bi-annual management seminars on various topics • Identification of talent through mentoring programs • Constant feedback generated through hands-on Human Resources Department • Quarterly safety management training conducted by Human Resources Department • Annual performance appraisals
Taking precautions and educating our staff to make our workplace a safe and risk-free environment.
Safety and Risk Management A|P Management is committed to providing employees with a safe and healthy workplace. The policies and procedures we have set in place help minimize risks and hazards at our properties. Our safety program consists of: • Quarterly safety newsletters and trainings held at each property for all employees • Annual safety inspections by HR Specialist • Semi-annual safety committee meetings • Semi-annual meetings with Regional Engineer and maintenance employees at the property to implement safety procedures • Detailed Safety Manual covering all safety policies given to employees upon hire • New Property Managers receive thorough safety training
Tracking our employees’ time online for efficiency and accuracy.
Time and Attendance Solutions With the use of ADP’s HR Management Systems, we can manage our workforce and track employee time and attendance more efficiently. The software solutions of ADP Total Source and ezLabor Manager enables us to streamline payroll preparation, improve wage and hour compliance and optimize our labor investment. These services include: • Time and attendance record-keeping • Employee scheduling • Web-based time clocks and physical time clock options • Paid time off balance accrual tracking • Professional development training • Self-service secure website employees use to access a wide range of benefits offered to them
Next Level Service This is our way of providing the residents in the communities we manage a better quality lifestyle and tremendous pride in their community. We exceed all expectations for service, safety, and quality.
Legend of the Badge All A|P employees proudly wear name badges with their first name, our company name, and logo so clients and community members know them on a first-name basis. There are no titles on the badge because it is our commitment to excellence (not our title) that makes the difference.
Employer of Choice We strive to provide our employees with competitive compensation, opportunities to perform meaningful work, growth and advancement, in an environment that caters to a better experience for all involved.
Our Culture Our culture is fundamental to our success. At A|P, we recognize that we are in the ‘people’ business and that our number one resource is our team. We encourage every one of our employees to continue to learn and develop their business skills and real estate knowledge by providing training, mentoring, and opportunities for professional advancement. Our commitment to providing each employee with a strong sense of contribution enables us to attract and retain the top people in each of the markets we serve.
Professional Property Management Services.
FLORIDA Bay Harbor 1025 Kane Concourse, Suite 215 Bay Harbor Islands, FL 33154 T: 305-867-2245 F: 305-867-2246 Boca Raton 622 Banyan Trail, Suite 150 Boca Raton, FL 33431 T: 561-314-6513 Miami 161 North West 6 Street, Suite 1020 Miami, FL 33136 T: 305-357-4700 F: 305-476-1557 Pinecrest 8609 South Dixie Highway Pinecrest, FL 33156 T: 305-357-4700 F: 305-476-1557
CALIFORNIA San Diego 11075 Carmel Mountain Road, Suite 200 San Diego, CA 92129 T: 858-672-3100 F: 858-672-2775 GEORGIA Atlanta 1349 West Peachtree Street Northwest Suite 1430 Atlanta, GA 30309 T: 404-698-4644 F: 404-842-1550
For more information about Atlantic Pacific Management, visit: www.APCompanies.com Atlantic Pacific Companies
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