BlackBerry Solutions Guide, Fall 2011, Australia by Andrea Mayfield

Autumn 2011

Insider’s Guide

Picked from over 25,000+ apps on BlackBerry App World for black background

The Best of the Best Apps Great apps for you and your business

Cool Apps Popular downloads from BlackBerry App World

Enterprise Solutions

Autumn 2011

Welcome

elcome to the BlackBerry® Insider’s Guide, your resource for finding the very best enterprise apps for your BlackBerry smartphone—all available at the BlackBerry App World™ storefront. With over 25,000 apps to choose from—and new ones added every day—finding the right apps for all aspects of your busy life can be challenging. That’s why we’ve divided our guide into categories— Consultancy, Business Continuity, Barcode Scanning and Signature Capture, CRM and B2B, Digital Pen and Digital Dictation, Location-Based Services, Mobile Printing, Mobile Forms, Device Monitoring, Time Capture, Video Streaming, Professional Services and BlackBerry® Technical Support Services. We have provided the idea behind the app in the creator’s own words, so that you can get an idea of what it is all about. In addition, we’ve also included barcodes so that downloading apps is convenient and fast (see instructions below). That’s not all! We want to make sure you take a look at page three to discover the all-new BlackBerry App World and how you can do more with your BlackBerry® smartphone. Please enjoy this issue of BlackBerry Insider’s Guide and all the great apps available on the new BlackBerry App World.

Autumn 2011 Vol. 1 Issue 1

Autumn 2011

Insider’s Guide

Picked from over 25,000+ apps on BlackBerry App World for white background

for black background

The Best of the Best Apps Great apps for you and your business

Popular downloads from BlackBerry App World

Enterprise Solutions

Autumn 2011

Research In Motion® (RIM®) Australia

Accompanying most app descriptions in this guide, you’ll see a black-and-white-patterned box. These are barcodes that you can scan with the camera on your BlackBerry smartphone to “read” the code. When you do, you’ll automatically be taken to that app’s product details page within BlackBerry App World. To scan a barcode: • Download BlackBerry App World if you haven’t already (find it at au.blackberry.com/appworld in your BlackBerry smartphone’s browser). • Press the Menu key and choose Scan a Barcode. • Click Start Scanning. • Hold your device so that all four corners of the barcode appear on your screen. • Continue to hold the device until the Details screen appears. • Download the app if you choose. To use Scan a Barcode, you’ll need the following: BlackBerry App World; BlackBerry® Device Software 4.5 to 6.0 (click Options, then select About from the BlackBerry smartphone to check the installed software version); a trackpad, trackball or SurePress™ touch screen; a service plan that includes access to the BlackBerry® Browser; a BlackBerry smartphone with a camera.

BlackBerry Insider’s Guide | Enterprise Solutions

While most are obsessed with making more apps, we put our focus on making better apps. Apps that work together and for black apps thatbackground share info, you know, quality versus quantity.

for white background

MD Adele Beachley Executive Publisher Anita Moorhouse Special Thanks All our partners Tamara Niesen Niki Kennedy Dean Forde Ed Curtis Rachel Lilley Jaques Basson Warren James Gavyn McLeod

New top 25 list

Credit card and wireless billing options

Apps starting at 99 cents

Streamlined My World view

Barcode scanning

gubbinsLPC.com

Gubbins Light & Power Company, Llc Publisher Bill Gubbins Managing Editor Andrea Mayfield Copy Editor Mark Christian Creative Director Mike Fink Designer Rob Williams

How to use Scan a Barcode

The all-new BlackBerry App World.

Cool Apps

Retoucher Janko Williams Special Thanks Carley Brown Liz Garrigan Lucy Gubbins Brigitte Mayfield Roy Natian

BlackBerry smartphone tips! Here are some great tips, tricks and shortcuts to help you do more with your BlackBerry smartphone. Basic Shortcuts Switch between applications Press and Hold the Menu key. Return to Home screen Press the End key. Move back Press the Escape key.

Message Shortcuts Compose, reply or forward Press C to compose, R to reply or F to forward. Move message Press T to move to the Top or B to move to the Bottom of your message list.

Search Shortcuts Search for text in a message Press S. Search for text in a web page Press F. Search for a contact in a list Type the contact name or initials separated by a space.

Offset Alpine Printing Sales Executive Chris Denegris Production Manager Darren Hardman BlackBerry Insider’s Guide is published by Research In Motion Australia Pty Ltd, Level 6, 100 Pacific Highway, North Sydney NSW 2060 ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. This documentation is provided “AS IS” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies (“RIM”), all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. RIM assumes no obligations or liability and makes no representation, warranty, endorsement or guarantee in relation to any aspect of any third-party products or services. Data charges may apply; please contact your service provider for details.

Browser Shortcuts Insert a period (.) in the web address field Press the Space key. Insert a slash (/) in the web address field Press the End key. Move back Press Shift + Space.

Calendar Shortcuts Create a meeting Press C. Change to Week view Press W. Change to Month view Press M. Move to the next day, week or month Press the Space key.

Typing Shortcuts Insert a period (.) Press the Space key twice. Capitalise a letter Hold down the appropriate key. Insert an “at” sign (@) In an e-mail address field, press the Space key.

Autumn 2011

Barcode Scanning and Signature Capture Grabba When there is a requirement to capture data such as barcode, RFID, smartcard, magnetic stripe card, signature capture, passport MRZ and/or fingerprint reading, then a Grabba attachment is what you need. To learn more, go to grabba.com/blackberry.

Always in touch. Consultancy delv Consultancy services to help organisations adopt the BlackBerry wireless technology, including consulting on advanced infrastructure deployment, security measures, application development, and systems integration. For additional information, go to delv.com.

Entermo This case allows you to extend your BlackBerry smartphone into your mobile workforce without multiple accessories. The EnterMo case includes barcode scanning, signature capture, flashlight and modular upgrades. For more information, go to entwinedsolutions.com.au.

CRM and B2B Pyxis A suite of wireless apps specifically tailored to the unique needs of mobile financial professionals, enabling users to access critical business information from any enterprise system. To learn more, go to pyxismobile.com.

Sky Mobile Improve SAP-based business workflow and efficiency by mobilising a range of workflow tasks. Get access to customer details, create a sales order, make inventory enquiries and check a customer’s credit status. Price: Free

SalesForce MOBILE This app gives you instant access to your sales force information on your BlackBerry smartphone. Choose from Mobile Lite (free for all salesforce.com customers), Salesforce Mobile (full version) or a free 30-day trial. Price: Free

SkyMobile for sap Built specifically for SAP, this live app allows access to customer details, lets you create a sales order, make inventory enquiries and check a customer’s credit status, all from your BlackBerry smartphone. Price: Free

si partners Since 2004, Si Partners has been the leading end-to-end supplier in Australia for certified professional services, support and training for BlackBerry users. For additional information, e-mail blackberry@sipartners.com.au.

Business Continuity Bamboo This innovative Enterprise app allows your staff to access the most up-to-date business continuity, IT DR, crisis and incident management plans and procedures via their BlackBerry smartphones. For more information, visit bamboo4bcm.com.

POCKETWIZ is a cloud-based customisable software app that connects your sales team to your back-office systems. This allows your reps to view current information and create orders via their BlackBerry smartphones. Price: Free

©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. This documentation is provided “AS IS” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by Research In Motion Limited and its affiliated companies (“RIM”), all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction. RIM assumes no obligations or liability and makes no representation, warranty, endorsement or guarantee in relation to any aspect of any third-party products or services. Data charges may apply; please contact your service provider for details.

BlackBerry Insider’s Guide | Enterprise Solutions

Autumn 2011

Digital Pen and Digital Dictation (cont.) Winscribe Winscribe Dictation via BlackBerry smartphones offers flexibility and convenience to staff on the move. Encrypted files ensure maximum security and dictation can be sent anytime, anywhere. To learn more, go to winscribe.com.

Paper IQ PaperIQ Server and PaperIQ On Demand integrate digital pen and paper into your existing business processes. They can turn your forms and handwriting into digital formats at the point of capture. To learn more, go to entwinedsolutions.com.au.

Location-Based Services

When seconds count.

QBIT This unique enterprise solution enhances BlackBerry smartphones by integrating scheduling, work orders and signature capture. View your fleet on a map or monitor a specific vehicle. For further information, go to entwined solutions.com.au.

TRACKNOLOGY Leading solutions powerhouse offering GPS tracking, GIS Mapping, Data Capture, Electronic Forms, Mobile Payments, SOS/Duress, Dispatch, Scheduling, Field Workforce Solutions, Tariff Monitoring and business applications with a focus on affordable workforce mobility. For further information, go to tracknology.com.au

SatTrack An all-in-one location-based app offering the full complement of tracking, job dispatch and employee duress functionality for quick response during emergencies. For further information, go to skynetsatcom.com.

Xora enterprise apps help you meet productivity and service goals with mobile form capture, location-stamped timesheets, worker maps, job dispatch, automated alerts and a powerful management app. Get more details at xora.com.

Digital Pen and Digital Dictation COLLEAGUES DIGITAL PENS As you write with standard ballpoint ink, your strokes are converted to coordinates that the pen tracks, records and stores. For additional information, go to colleagues-info.com.

BIGHand Record, edit and (with the premium edition) send voice files or tasks to office-based support, or access outsourced business services. BigHand reduces support costs and improves service. For more information, go to bighand.com/blackberry.

BlackBerry Insider’s Guide | Enterprise Solutions

Autumn 2011

Mobile Forms AMS Forms Enable your team to collect data quickly and easily. Create forms on the web-based designer, push them to your team and route their responses. For further information, go to ams.io.

Pronto Allows you to get timely information from your team members in the field. Pronto is a complete mobile forms solution complemented by a secure portal. For further information, go to mobiliseit.com.

TRACKNOLOGY Create, edit, modify and publish your own electronic forms to enable real-time data capture from your BlackBerry users. Captured data can be free-form, linked to work orders or attached to customers for CRM or sales orders. Data is quickly exportable to third-party systems if required. Free trials in advance from tracknology.com.au.

Capture every moment. Mobile Printing HP ePrint With this app, BlackBerry smartphone users can easily print from the core smartphone apps to thousands of ePrint public locations. Price: Free

Device Monitoring Tazzle IT Perfect for the “day warrior” going to meetings with just a BlackBerry smartphone and as little else as possible. Cables, and even a tablet computer, are too bulky. To learn more, visit tazzleit.com.

Telicost monitors your fleet usage of voice/ SMS/data usage and provides real-time views, reports, alerts and notifications of usage, excessive usage and unusual events. Run reports about usage patterns, and easily assess who is using more than their allocation in advance of “bill creep” or “bill shock”. Go to telicost.com.au for more information.

BlackBerry Insider’s Guide | Enterprise Solutions

Autumn 2011

Professional Services si partners Since 2004, Si Partners has been the leading end-to-end supplier in Australia for certified professional services, support and training for BlackBerry users. For additional information, e-mail blackberry@sipartners.com.au.

mobile network specialises in mobility consultation, deployment, management, training and support for enterprise and government customers. For more information, go to mobilenetwork.com.au.

3CUBED are SMB BlackBerry Specialists focusing on providing BlackBerry services and support for small and medium businesses. If you need help deploying, upgrading or supporting your BlackBerry Solution, 3cubed can help. Simply e-mail blackberry@3cubed.com.au to learn more.

Get great results fast.

msc mobility An end-to-end BlackBerry® Enterprise Server management and support solution that includes mobile data strategy, managed services, training and ongoing support. To learn more, contact sales@mscmobility.com.au.

PRIORITY MANAGEMENT offers training in time management and productivity skills for BlackBerry as well as and e-mail, project training, coaching and communication skills. For more information, contact admin@prioritybrisbane.com.

BlackBerry® Technical Support Services BlackBerry® Technical Support Services For Enterprise provide a high degree of technical support expertise and preventive maintenance for your BlackBerry® Enterprise Solution.

Time Capture

Video Streaming

Softlog for Mobile This platform is a leading client for time capture. When ending a call you are prompted to allocate the call to either an account code (for charging back) or an internal cost centre, or to nominate the call as personal. For more information, visit stratatel.com.au.

Mview This platform allows clients, consultants and coworkers to view real-time video via a BlackBerry smartphone. For additional product information, contact momentumgroup.com.au.

Key benefits • Highly responsive, customisable issue-resolution options. • Preventive services help avoid issues before they occur. • Maximises efficiency and frees your IT resources. • Single point of contact for all your BlackBerry support needs. • Peace of mind—rest assured your BlackBerry® Enterprise Solution performs to your expectations. To enrol, renew or learn more, e-mail: tsschannelsales@rim.com or visit blackberry.co.uk/btss.

BlackBerry Insider’s Guide | Enterprise Solutions

Autumn 2011

Top Apps Looking for cool apps? Then check out some of the most popular apps on BlackBerry App World. BlackBerry® Messenger The essential BlackBerry app for expressing yourself. Easily share your PIN or unique barcode to connect with family and friends virtually anywhere, anytime.

LinkedIn This app puts your professional network just a touch away. Get the latest updates and messages from your network, keeping them up to date with your status in real time.

BlackBerry® Maps This app allows you to view detailed maps virtually wherever you are and receive step-by-step directions on your BlackBerry smartphone.

Poynt Use Poynt to find people, businesses, movie theatres, retailers, weather and restaurants near you. Search easily using voice activation.

Dictionary and Thesaurus The only free dictionary app for BlackBerry smartphones is from Dictionary.com. This app offers 500,000 words, definitions and synonyms.

The Weather Channel Australia It’s weather information when and where you need it the most. Get detailed forecasts, radar maps, local and national weather and more.

Exgis Time and Expense Pro The complete business tool for the busy professional, offering quick access to a mobile productivity suite on your BlackBerry smartphone.

Twitter® Stay in touch with your favourite people on your BlackBerry smartphone. Post pictures, updates and links remotely, and get direct messages in real time.

Facebook® This app for BlackBerry smartphones makes poking friends, writing wall posts, inviting friends to join and posting photos available on the go.

Virgin Blue Travel App The first BlackBerry app for an Australian airline. BlackBerry users can check in, book, change or cancel their Virgin Blue flights.

BlackBerry Insider’s Guide | Enterprise Solutions