Physical Infra Energy Water Waste
Social Infra
Mobility Housing
Health Education Safety
ICT Enabled Stakeholder Collaboration
Smart and Integrated Planning Efficient Service Delivery E-Governance Citizen Participation New Business Models & Finance Mechanism Disruptive Technology Social Inclusion Climate Change Pollution Disaster Mgmt.
Municipal Service Delivery Tax Management Emergency & Crisis Management
Environment
Governance
Source: Smart Cities Mission - Report on Safety, Environment, and Emergency Response, Exhibitions India Group, Infoholic Research, 2019
b. Usage in Smart Governance Use of technology for facilitating and supporting enhanced decision making and planning for urban governance. It is associated with improving the service delivery and providing effective response in emergency and crisis management. Smart governance provides greater efficiency, community
leadership, mobile working and continuous improvement through innovation. During COVID - 19 Pandemic, municipal administrations were able to react to the situation and able to handle the crisis. ICCC has played vital role in order to provide various inputs as also to support delivery of municipal services effectively.
Emergency & Crisis Management11 Background 9 In emergency & crisis situation, city administration finds it difficult to respond to the situation. This is mainly due to lack of real time information 9 Wasting too many personnel in order to keep them on duty to get on spot information Implementation 9 Total 70 cities have developed and Integrated Command & Control System and acted as emergency war room to contain the spread of the Pandemic 9 Data integration under single platform for insights facilitating decision making in crisis 9 Partnership with various organizations to provide tech-based solutions. For example, Bhopal has partnered with HPE to develop ICCC COVID-19 tracking dashboard 9 Key initiatives managed centrally in the ICCC includes real time patient tracking, online training centre, surveillance and dashboard, online medical consultation amongst others Key Impact 9 These initiatives have promoted transparency & accountability and increased efficiency and productivity in the public administration
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URBAN REJUVENATION Transition to a Smart & Sustainable Future
