b. Usage in Smart Governance

Physical Infra

Energy Water Waste Mobility Housing

Social Infra

Health Education Safety

ICT Enabled Stak eholder Collabor ation

Smart and Integrated Planning Efficient Service Delivery E-Governance Citizen Participation New Business Models & Finance Mechanism Disruptive Technology Social Inclusion

Climate Change Pollution Disaster Mgmt.

Environment

Municipal Service Delivery Tax Management Emergency & Crisis Management Governance

Source: Smart Cities Mission - Report on Safety, Environment, and Emergency Response, Exhibitions India Group, Infoholic Research, 2019

b. Usage in Smart Governance

Use of technology for facilitating and supporting enhanced decision making and planning for urban governance. It is associated with improving the service delivery and providing effective response in emergency and crisis management. Smart governance provides greater efficiency, community leadership, mobile working and continuous improvement through innovation.

During COVID - 19 Pandemic, municipal administrations were able to react to the situation and able to handle the crisis. ICCC has played vital role in order to provide various inputs as also to support delivery of municipal services effectively.

Emergency & Crisis Management11

Background

9 In emergency & crisis situation, city administration finds it difficult to respond to the situation. This is mainly due to lack of real time information 9 Wasting too many personnel in order to keep them on duty to get on spot information

Implementation

9 Total 70 cities have developed and Integrated Command & Control System and acted as emergency war room to contain the spread of the Pandemic 9 Data integration under single platform for insights facilitating decision making in crisis 9 Partnership with various organizations to provide tech-based solutions. For example, Bhopal has partnered with HPE to develop ICCC COVID-19 tracking dashboard 9 Key initiatives managed centrally in the ICCC includes real time patient tracking, online training centre, surveillance and dashboard, online medical consultation amongst others

Key Impact

9 These initiatives have promoted transparency & accountability and increased efficiency and productivity in the public administration