b. G2C (Government-to-Citizen

G2G- Lakshadweep Administration – Promoting Transparency and Accountability19,20,21

Background

9 The administration of Lakshadweep, the group of 36 islands with nearly one lakh population was facing issues with delays and pendency in the government departments. thus resulting in delay in service 9 This was resulting in delayed execution of projects and services

Implementation

9 The administration has implemented G2G projects like EverAlert, Electricity inventory management system. 9 eOffice: Implemented in 14 departments in Kavaratti, the capital of the UT has witnessed paperless office where the heads of department and higher officials can work on files even if they are outside the office or Lakhadweep 9 eTender-GepNIC - Vendors / contractors are registered and can participate from any part of the world at any time. Digital signatures were used by departments and vendors for signing 9 EverAlert - An online application system designed, developed and maintained by the Department of Medical and Health Services to facilitate the process of indent, procurement and monitoring of availability of medicines in the hospitals, community health centers and primary health centers in UT

Key Impact

9 These initiatives have promoted transparency & accountability and increased efficiency and productivity in the public administration. Implementation of eTender-GepNIC of 665 tenders worth Rs 205 Cr in the year 2018-19. 9 Implementation of eTender-GepNIC of 665 tenders worth Rs 205 Cr in the year 2018-19.

b. G2C (Government-to-Citizen)

Government to citizen services refer to interactions between Government and itscitizens in order to offer support for services like land searches, vehicle ownership searches, license application etc. Streamling these services is essential component of smart city mission.

Tamil Nadu E-Government Portal for Services to Citizen Online22

Background

9 Citizen of Tamil Nadu were facing challenges in availing the services from the government offices where they must follow up from department to department. 9 This has become complex, tedious and time consuming.

Implementation

9 In this regard, Tamil Nadu Government has launched online service centers called e-Sevai centers with an aim to provide ease of services in urban centres and even in the remotest of villages. 9 TN e-Sevai implemented by the Tamil Nadu e-Government Agencies (TNeGA) was launched with the objective of providing unified access to e-Services of different Government Departments on a common platform across the State. 9 e-Sevai centres are run by agencies like Primary Agricultural Co-operative Societies (PACCS),

Village Poverty Reduction Committee (VPRC), Tamil Nadu Arasu Cable TV Corporation Ltd (TACTV),

International Fund for Agriculture Development (IFAD) and Village Level Entrepreneurs (VLEs).

Key Impact

9 Currently TN e-Sevai are offering 150 government services including certificates for birth, death, nativity, residence, community, migration, caste, family, property tax and others. 9 TN e-Sevai manages to set up 12,000 e-Sevai centres with 13000 counters spread all over the State processing more than 10 million individual service requests each year.

Payment from Citizen to Local Government Common Payment Card System – Bhubaneshwar23

Background

9 Bhubaneshwar is the largest city in Odisha and is a center of economic and religious importance in

Eastern India. 9 The World Bank ranked Bhubaneswar as the best place to do business in India during 2014 9 To coincide with trend and to avail the benefits of cashless economic transactions, Bhubaneswar is aspiring to shift towards digital payment systems

Implementation

9 Bhubaneswar is taking up a Common Payment Card System (CPCS) for the city 9 This system intends to provide a safe digital mode of economic transactions to the citizen and reducing their dependence on cash for transactions 9 The intervention for CPCS will include developing, commissioning, operating and maintaining a digital payment eco-system through smart cards, mobile wallets, etc. for the city

Key Impact

9 325 PoS (Point of Sale) machines to be maintained at a grid of 500 meter in the city. 9 This system is expected to provide an ecosystem in the city for digital payment of government fees & taxes, utility bills, transit charges, parking and other services charges.