Business Communication Today, 11E Courtland Bovee Test Bank.pdf (22)

10) The best approach to preparing a résumé is to A) spend a lot of time creating it, and then send the same version to all prospective employers.

B) learn as much as you can about who may be reading it, and be sure to meet their needs.

C) keep it general, brief, and nonspecific.

D) none of the above.

Answer: B Explanation: B) Résumés should be targeted specifically for the person or company who is intended to receive them. The résumé should show that you have the proper skills and experience to do the job that is being offered. Since different jobs require different skills, you will end up sending a different résumé to almost every employer you apply to.

Diff: 3 Page Ref: 525 Skill: Concept Objective: 2 AACSB: Communication Abilities 11) The primary difference between a résumé and a CV is that the CV is likely to be ________ than the résumé.

A) shorter B) less formal C) more detailed D) less detailed Answer: C Explanation: C) A CV and a résumé are essentially the same thing. CV's frequently include more detail than a résumé. If an employer asks for a CV rather than a résumé, you can safely change the title of your résumé and submit it as a "Curriculum Vitae" without any negative consequences.

Diff: 2 Page Ref: 525 Skill: Concept Objective: 2 AACSB: Communication Abilities 12) The most common way to organize a résumé is A) chronologically. B) functionally. C) geographically. D) alphabetically.

Answer: A Explanation: A) A chronological résumé focuses on work experience, which typically is listed in reverse order, with the most recent job listed first. Chronological résumés are popular because they give employers a clear indication of what the applicant can do and what the applicant has done. Diff: 2

Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities

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13) When it comes to functional résumés, many employers A) are suspicious of them.

B) strongly prefer them to chronological résumés.

C) view them as a sign of strong communication skills.

D) don't know what they are.

Answer: A Explanation: A) By not focusing on work experience, some employers view a functional résumé as an attempt to cover up an applicant's lack of work experience—or worse, work experience that ended badly with, for example, the applicant being fired or dismissed.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities 14) If you are just graduating from college and have little or no professional experience, A) a traditional chronological résumé is your only option.

B) a functional résumé is your only option.

C) your chronological résumé should probably list educational qualifications first.

D) your résumé can be written in a casual, informal tone.

Answer: C Explanation: C) Employers understand that recently graduated applicants will not have much to list under work experience, so focusing on education is acceptable.

Diff: 2 Page Ref: 527 Skill: Application Objective: 2 AACSB: Analytic Skills 15) If you are planning a career change and want to deemphasize lengthy unemployment or lack of career progress, the best organizational plan for your résumé would be A) chronological.

B) functional.

C) targeted.

D) indirect.

Answer: B Explanation: B) A functional résumé can cover up long periods of unemployment and lack of advancement by focusing on skills and competence. However, the deemphasis of employment usually sends up a red flag to employers, so applicants should expect questions about work experience when using this kind of résumé.

Diff: 2 Page Ref: 527 Skill: Application Objective: 2 AACSB: Analytic Skills

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16) A type of résumé that emphasizes a candidate's skills and accomplishments while also including a complete job history is termed A) a chronological résumé.

B) a functional résumé.

C) a combination résumé.

D) an indirect résumé.

Answer: C Explanation: C) A combination résumé combines chronological and functional approaches.

Using this approach an applicant can emphasize skills and abilities without arousing suspicion about a poor work experience record.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities 17) The best way to handle frequent job changes on a résumé is to A) avoid any mention of a job you held for less than a year.

B) group similar jobs under a single heading.

C) provide a detailed explanation of each one.

D) do none of the above.

Answer: B Explanation: B) For example, an independent contractor may have a number of short-term jobs that lasted only as long as a project lasted. Rather than risk being seen as someone who moves from job to job haphazardly, grouping these jobs under a single "Projects" heading is a good option.

Diff: 2 Page Ref: 528 Skill: Concept Objective: 3 AACSB: Analytic Skills 18) Which of the following would be the best wording to use on a résumé?

A) "I was in charge of a staff of six employees."

B) "I supervised a full staff of six employees."

C) "Was in charge of entire departmental staff."

D) "Supervised staff of six employees."

Answer: D Explanation: D) Full sentences are not required for a résumé. In a bulleted list of work experience, a short phrase communicates the information best.

Diff: 2 Page Ref: 531-532 Skill: Application Objective: 3 AACSB: Analytic Skills

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19) When it comes to including keywords on résumés, A) the best strategy is to put them all into a keyword summary.

B) you should incorporate them into your introductory statement and other sections.

C) it is usually a waste of time, since most employers now personally review each résumé they receive.

D) it is impossible to determine what words might attract the kind of employer you want.

Answer: B Explanation: B) Keywords are an important part of a résumé because many employers use computer searches to match applicants with keywords. Incorporating keywords into your introductory statement and elsewhere in your résumé can ensure that your keywords get counted in searches.

Diff: 2 Page Ref: 532 Skill: Application Objective: 3 AACSB: Use of IT 20) If you choose not to list your GPA in the "Education" section of your résumé, A) most employers will not consider you for an interview.

B) employers will generally respect you for being modest and not boasting about your record.

C) you should be prepared to answer questions about it during the interview.

D) you should always state it in your application letter.

Answer: C Explanation: C) There is no requirement with regard to listing your GPA in a résumé. However, if your GPA is not listed your prospective employer is not being unfair in asking you about your grades.

Diff: 2 Page Ref: 534 Skill: Application Objective: 3 AACSB: Communication Abilities 21) When you describe your work experience on your résumé, you should A) start with your most recent job and work back chronologically.

B) describe one or two jobs in detail so that employers get an idea of your work ethic.

C) list only full-time positions.

D) try to come up with fancier titles for the jobs you've held.

Answer: A Explanation: A) Jobs and work experience should be listed in reverse chronological order no matter what kind of résumé you are using. Even functional résumés, when they include work experience sections, should list most recent jobs first and work backward.

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22) In describing activities and achievements on your résumé, you should A) use mild exaggerations—everyone else does, so you'll be at an unfair disadvantage if you don't.

B) limit what you include to what makes you a more attractive job candidate.

C) use significant amounts of jargon and technical terms.

D) leave out any awards you've won unless they are specifically relevant to your current career objective.

Answer: B Explanation: B) The watchword to listing activities and achievements is whether they make you a more attractive candidate for the job you are applying for. Being a volunteer at a local animal shelter, for example, is much more meaningful when you are applying for a veterinary job than it would be in applying for an accounting job.

Diff: 2 Page Ref: 535 Skill: Concept Objective: 3 AACSB: Communication Abilities 23) Do not include on your résumé items that could encourage discrimination, such as A) home address.

B) hobbies.

C) sexual orientation.

D) military service.

Answer: C Explanation: C) When applying to U.S. companies, no personal data should be included in a résumé. That includes such things as age, gender, marital status or sexual orientation. Items such as Social Security numbers and student ID numbers should also be omitted for security reasons.

Diff: 1 Page Ref: 535 Skill: Application Objective: 3 AACSB: Analytic Skills 24) Putting "References available upon request" at the end of your résumé is A) not necessary since the availability of references is usually assumed.

B) standard practice, and most employers will expect to see it.

C) less effective than listing the names and contact information for all references, even if the employer has not requested them.

D) necessary only when applying for government positions.

Answer: A Explanation: A) Employers now assume that applicants have references available if they are asked for. What that means is that even before sending out your résumés, you need to have your references contacted and ready to respond.

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25) Military service relevant to the position you're seeking should be listed in the ________ section of your résumé.

A) Education B) Work Experience C) Education or Work Experience D) None of the above Answer: C Explanation: C) If your military service provided specific skills or training that is relevant to the job you are applying for, place a description of it in the Education section. If your service was not relevant to the job you are applying for, place a reference to it in the Work Experience section.

Diff: 2 Page Ref: 534 Skill: Application Objective: 3 AACSB: Communication Abilities 26) Which of the following is not a common problem that employers see in résumés?

A) They are too long.

B) They display a weak understanding of the industry.

C) They are filled with misspellings and grammatical errors.

D) They fail to catch the employer's eye with flashy graphics.

Answer: D Explanation: D) Flashy graphics in a résumé are usually not a plus for catching an employer's eye. Most employers see flashy effects as an indication that the applicant is unprofessional and doesn't understand the business world in general.

Diff: 1 Page Ref: 536 Skill: Concept Objective: 4 AACSB: Analytic Skills 27) To achieve the best physical appearance for your résumé, you should A) have it prepared by a professional artist for esthetic appeal.

B) make subheadings easy to find and easy to read.

C) use colored paper.

D) use a variety of typefaces in various colors.

Answer: B Explanation: B) Eye-catching typefaces, colors, and designs are not what employers are looking for. Instead, employers are looking to be able to navigate through your résumé easily and understand its organization. An important way to achieve easy navigation and clear organization is to make sure that subheadings are easy to find, read, and differentiate.

Diff: 2 Page Ref: 537 Skill: Application Objective: 4 AACSB: Communication Abilities

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28) The most common problem with résumé design is A) using excessive and distracting design elements. B) settling for an old-fashioned look. C) using the wrong type of paper.

D) failing to include at least one graphic. Answer: A Explanation: A) Overdesigned résumés suggest to the reader that the applicant doesn't understand business culture.

Businesses are basically conservative organizations that value competence and practicality above everything else. Therefore, the overuse of flashy design elements—as opposed to cool, understated, practical design elements—signals to the employer that the applicant doesn't understand how business works and what business values.

Diff: 3 Page Ref: 537 Skill: Concept Objective: 4 AACSB: Communication Abilities 29) Including a photo of yourself with your résumé A) is a great way to personalize your application.

B) helps you stand out among other applicants.

C) will cause some employers to discard your application immediately.

D) is the best way to guard against potential discrimination.

Answer: C Explanation: C) Allowing employers to see your race and gender opens the door to charges of discrimination. So employers will not consider résumés that include photos.

Diff: 2 Page Ref: 537 Skill: Concept Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities 30) Creating a plain-text file of your résumé A) is an outdated practice.

B) allows you to include your résumé in the body of an email message, instead of as an attachment.

C) is helpful, but very difficult to do without expensive software.

D) requires that you center all headings instead of left-justifying them.

Answer: B Explanation: B) Some employers or job databanks require résumés to be submitted in forms or in the body of an email. This requires that you have a plain-text version of your résumé that is stripped of all formatting but still looks acceptable when printed out.

Diff: 2 Page Ref: 539 Skill: Concept Objective: 4 AACSB: Use of IT

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31) Supplementing a traditional résumé with a PowerPoint presentation A) makes you appear desperate.

B) is considered a viable choice in today's job market.

C) is limited since it does not offer multimedia capabilities.

D) is more convenient for employers than an online résumé.

Answer: B Explanation: B) PowerPoint supplements to a résumé allow the reader to view a single table of contents and click to get immediate access to sections of interest. A PowerPoint supplement also enables the résumé to contain hyperlinks and access to external websites.

Diff: 2 Page Ref: 537 Skill: Application Objective: 4 AACSB: Use of IT 32) An online résumé A) should never include "extras" such as screencasts and online videos.

B) can give employers a more complete picture of who you are and what you have to offer.

C) requires a paid subscription to an online hosting service.

D) is useful only if you are applying for jobs in technology-related fields.

Answer: B Explanation: B) Unlike a conventional résumé, an online résumé can include not only multimedia links, but also links to projects, publications, and other sites that can help distinguish an applicant as someone special. For example, rather than describe "how-to" videos the applicant made for an appliance company, the online résumé can link directly to those videos so employers can see the quality of the applicant's work for themselves. Similarly, rather than describe a nonprofit organization the applicant worked for, the employer can visit that organization's website directly.

Diff: 2 Page Ref: 539 Skill: Application Objective: 4 AACSB: Use of IT 33) The most common file format for uploading résumés directly to websites such as Monster.com is A) WordPerfect.

B) PDF. C) Microsoft Word.

D) Microsoft Publisher.

Answer: C Explanation: C) For posting résumés, MS Word is the industry standard for the moment. Using Word allows you to avoid the trouble of creating a plain text version of your résumé for job boards like Monster.com.

Diff: 1 Page Ref: 539 Skill: Application Objective: 4 AACSB: Use of IT 11 .

34) When mailing a résumé, it is a good idea to A) have it delivered via Priority Mail.

B) use a standard white #10 envelope.

C) pay to have it delivered the next day.

D) use a large kraft envelope.

Answer: A Explanation: A) Using the stiff cardboard mailer that Priority Mail provides can protect your résumé. Priority Mail also gets your résumé to its destination much faster than standard delivery.

Diff: 2 Page Ref: 541 Skill: Application Objective: 4 AACSB: Communication Abilities 35) When emailing your résumé to a prospective employer for a particular job, you should A) always send it as a Microsoft Word attachment.

B) make it less formal than you would for other formats.

C) include in the subject line the reference number or job ad number.

D) use lots of colors to make your résumé stand out.

Answer: C Explanation: C) The reference number or job ad number tells the receiver how to categorize and file your application so it doesn't get lost or overlooked. If no reference or job number exists, write something along the lines of "entry-level financial analyst job" on your subject line.

Diff: 2 Page Ref: 541 Skill: Application Objective: 4 AACSB: Use of IT 36) For college students, attempting to develop a job-search strategy before the senior year is a waste of time.

Answer: FALSE Explanation: College students should begin to implement their job-search strategy well before their senior year. In most cases, arrangements for such things as internships can start in the first year of college.

Diff: 1 Page Ref: 521 Skill: Concept Objective: 1 AACSB: Communication Abilities

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37) The best approach to résumé writing is to create a single, solid version and send it to all prospective employers.

Answer: FALSE Explanation: Different jobs and different employers require different versions of your résumé.

For example, an applicant applying for a supervisory job might emphasize experience in overseeing employees, while the same person applying for an analyst job would emphasize math and problem-solving skills.

Diff: 1 Page Ref: 523 Skill: Application Objective: 1 AACSB: Use of IT 38) Employers generally treat major job boards such as Monster as their last resort when seeking qualified candidates.

Answer: TRUE Explanation: Most jobs go through an internal network before being advertised as employees are asked to recommend candidates. If that fails, then employers might turn to more general venues like Monster.com.

Diff: 2 Page Ref: 523 Skill: Concept Objective: 1 AACSB: Communication Abilities 39) As part of your job search, it's essential to stay abreast of business and financial news.

Answer: TRUE Explanation: Having knowledge about the business world helps you in two ways. First, it alerts you to where the opportunities and jobs are in the business world. Second, during an interview prospective employers are looking to see if candidates are aware of issues that affect their company and its interests—in other words, if you are knowledgeable about the business world.

Diff: 2 Page Ref: 523 Skill: Concept Objective: 1 AACSB: Communication Abilities 40) You can find information about job hunting on the Internet, but it's not a good source for information on specific companies.

Answer: FALSE Explanation: The Internet is the best way to learn about a potential employer. Most larger companies have extensive websites from which you can learn an enormous amount about company culture, values, and concerns. Blogs and other secondary sources can also supply valuable information about a company and the people who work for it.

Diff: 1 Page Ref: 522-523 Skill: Concept Objective: 1 AACSB: Use of IT

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41) Networking is not simply putting yourself in contact with powerful people and asking them for a job.

Answer: TRUE Explanation: Networking with powerful people is usually limited to people who are powerful themselves! Less powerful people typically network with those with whom they can form a mutually beneficial relationship. That means both parties benefit from the interaction by receiving advice, information, expertise, and other items of value.

Diff: 2 Page Ref: 524 Skill: Application Objective: 2 AACSB: Communication Abilities 42) Because the competition for most jobs is so great, even a seemingly minor mistake on a résumé can eliminate your chances of success.

Answer: TRUE Explanation: Employers are looking for reasons to throw your résumé into the "discard" pile. So any kind of error or miscalculation can be enough to disqualify you from consideration.

Diff: 2 Page Ref: 525 Skill: Concept Objective: 1 AACSB: Communication Abilities 43) A résumé is a persuasive message designed to help you get an interview.

Answer: TRUE Explanation: The most you can hope for with a résumé is to catch the eye of an employer who wants to know more about you. To find out more about you, the employer can then schedule an interview.

Diff: 1 Page Ref: 525 Skill: Concept Objective: 2 AACSB: Communication Abilities 44) Showing up a few minutes late to an interview sends a strong message that you are a busy person.

Answer: FALSE Explanation: Showing up late to an interview is a major mistake. Employers see being late to an interview as unprofessional, disrespectful, and unacceptable.

Diff: 2 Page Ref: 525 Skill: Concept Objective: 2 AACSB: Analytic Skills

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45) A good résumé is targeted for specific situations and prospective employers.

Answer: TRUE Explanation: Job applicants should have a basic résumé that gets modified for each different job or company that they apply to. The modifications emphasize skills and experience that go best with the job being offered.

Diff: 2 Page Ref: 523 Skill: Concept Objective: 2 AACSB: Communication Abilities 46) All résumés should be organized chronologically.

Answer: FALSE Explanation: Résumé choices also include functional résumés and combination résumés. The chronological résumé is the most common choice.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Analytic Skills 47) Most employers now prefer functional résumés to chronological ones.

Answer: FALSE Explanation: Employers overwhelmingly prefer chronological résumés to functional résumés.

Functional résumés are often treated with suspicion as employers suspect that work experience is not being emphasized because the applicant has something to hide in his work experience.

Diff: 2 Page Ref: 527 Skill: Application Objective: 2 AACSB: Communication Abilities 48) A combination résumé combines descriptions of your education and employment background.

Answer: FALSE Explanation: A combination résumé combines a functional and a chronological résumé format.

A combination résumé emphasizes skills without seeming to conceal work experience.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities

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49) A functional résumé is structured around a list of skills and abilities and focuses on the person's areas of competence.

Answer: TRUE Explanation: A functional résumé is organized around skills such as knowledge of database construction or facility with specialized accounting software rather than job experience.

Diff: 2 Page Ref: 527 Skill: Application Objective: 2 AACSB: Analytic Skills 50) If you have a criminal record, you are required by law to disclose it on your résumé.

Answer: FALSE Explanation: You are under no obligation to disclose a criminal record when applying for a job.

However, in many states employers are allowed to ask about a criminal record during an interview. If you are asked about your record, you are obligated to respond truthfully.

Diff: 2 Page Ref: 529 Skill: Application Objective: 3 AACSB: Communication Abilities 51) Some examples of an effective entry to include in your résumé would be "I am a hard worker who gets along well with others regardless of the situation."

Answer: FALSE Explanation: There are three things wrong with this entry. First, statements should be brief and simple and this statement is long and complicated. Second, full sentences are not needed for résumés and in most cases should be avoided. Third, avoid the word I in résumés because it tends to become repetitive and tends to make the applicant seem self-absorbed.

Diff: 3 Page Ref: 531-532 Skill: Application Objective: 3 AACSB: Analytic Skills 52) Because lying on résumés is rare, employers are seldom on the look-out for it.

Answer: FALSE Explanation: Lying has become increasingly common on résumés. As a result, employers are tuned into the problem and aware of almost every "trick" that applicants try to pull.

Diff: 2 Page Ref: 531 Skill: Concept Objective: 3 AACSB: Communication Abilities

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53) If you have a personal webpage or e-portfolio, you should list it on your résumé under "Contact Information."

Answer: TRUE Explanation: Also included under Contact Information are your email address and social media identification.

Diff: 2 Page Ref: 533 Skill: Concept Objective: 3 AACSB: Communication Abilities 54) If you plan to include a career objective or summary of qualifications in your résumé, you should make it as vague as possible to keep from limiting your prospects.

Answer: FALSE Explanation: Career objectives can pigeon-hole an applicant into too narrow of an interest range.

If career objectives are included, they should not be vague or sound overly trite in tone. Instead, a career objective should point to a particular career path such as, "A position as research chemist working in a major pharmaceutical company."

Diff: 2 Page Ref: 533 Skill: Concept Objective: 3 AACSB: Analytic Skills 55) One example of an effective career objective is, "A fulfilling position that provides ample opportunity for career growth and personal satisfaction."

Answer: FALSE Explanation: This career objective is far too vague and unspecific to have any impact on an employer. It describes the career path of just about everyone in a typical job pool!

Diff: 3 Page Ref: 533 Skill: Application Objective: 3 AACSB: Analytic Skills 56) If you're still in school, you should present your educational background in depth since that is probably your strongest selling point.

Answer: TRUE Explanation: If you have meaningful work and internship experience, that should come first in the résumé. Otherwise, focus on the strong points of your education, especially those that relate to the job at hand.

Diff: 1 Page Ref: 534 Skill: Application Objective: 3 AACSB: Communication Abilities

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57) The education section of your résumé should list courses that have directly equipped you for the job you are seeking and indicate any scholarships, awards, or academic honors you have received.

Answer: TRUE Explanation: Courses that are relevant to the job you are applying for signal to the employer that you have some knowledge of the job. Awards and honors signal that you are an exceptional and high-achieving person.

Diff: 2 Page Ref: 534 Skill: Application Objective: 3 AACSB: Communication Abilities 58) You should always include your college GPA on your résumé.

Answer: FALSE Explanation: Including your GPA is optional on a résumé. However, be prepared to answer questions during an interview about your grades if you do not include them in your résumé.

Diff: 1 Page Ref: 534 Skill: Application Objective: 3 AACSB: Communication Abilities 59) Your résumé should list past jobs in chronological order, with the first job first and the current job last.

Answer: FALSE Explanation: Standard form for all résumés is to list jobs in reverse chronological order, with your latest job first.

Diff: 1 Page Ref: 534 Skill: Concept Objective: 3 AACSB: Communication Abilities 60) In the work experience section of your résumé, you may not leave out any jobs that you had, even if they do not relate directly to your career objective.

Answer: FALSE Explanation: The inclusion of any one job in a work experience section of a résumé is entirely up to the applicant. Any job that improves your overall résumé and makes you look like a more attractive applicant should be included. Any job that detracts from the impression you make on the reader can be omitted.

Diff: 2 Page Ref: 534-535 Skill: Concept Objective: 3 AACSB: Communication Abilities

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61) When listing work experience on a résumé, you should emphasize significant achievements in each job. Answer: TRUE Explanation: Including significant achievements is an important part of a résumé. For example, stating that you interned for an environmental organization is helpful. Stating that during your internship you developed a program for testing water quality is something that employers find highly attractive.

Diff: 2 Page Ref: 534 Skill: Concept Objective: 3 AACSB: Communication Abilities 62) It would be inappropriate to mention unpaid community service activities on a résumé.

Answer: FALSE Explanation: Community service activities are a major plus for applicants and definitely should be included in a résumé. The fact that you didn't receive payment for your efforts is of little or no consequence to most prospective employers.

Diff: 2 Page Ref: 535 Skill: Application Objective: 3 AACSB: Analytic Skills 63) Employers see a one-page résumé as a sign that an applicant is weak.

Answer: FALSE Explanation: For applicants who have less than ten years of professional experience, a one-page résumé can be considered a plus. Employers appreciate the ability to be concise, and see a wellwritten one page résumé as a sign that the applicant is highly focused and tuned in to her audience.

Diff: 2 Page Ref: 536-537 Skill: Concept Objective: 3 AACSB: Communication Abilities 64) Employers expect your résumé to display a strong understanding of the specific company to which you are applying.

Answer: TRUE Explanation: Employers expect applicants to do their homework and know as much as possible about the company they are applying to.

Diff: 1 Page Ref: 536 Skill: Concept Objective: 3 AACSB: Communication Abilities

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65) To fit everything on a page, it's okay to sacrifice white space on your résumé.

Answer: FALSE Explanation: Employers don't want to need to strain to make out résumés that are densely packed with information. If your résumé is too dense, you have two options: either delete unnecessary material or extend your résumé to another page.

Diff: 2 Page Ref: 537-538 Skill: Concept Objective: 4 AACSB: Communication Abilities 66) With today's technology, preparing a paper résumé is a waste of time.

Answer: FALSE Explanation: Paper résumés are useful for networking purposes. For example, if you meet a prospective employer at a conference, you can hand that person a paper résumé right on the spot.

Diff: 2 Page Ref: 538 Skill: Concept Objective: 4 AACSB: Communication Abilities 67) When it comes to sending résumés as email attachments, WordPerfect is the most common format.

Answer: FALSE Explanation: Microsoft Word is by far the most common format for sending résumés as attachments. Most companies can accommodate other programs, but to be safe it is best to format your résumé in MS Word.

Diff: 2 Page Ref: 539 Skill: Concept Objective: 4 AACSB: Use of IT 68) You can create a PDF file of your résumé with free Adobe Reader software.

Answer: FALSE Explanation: Adobe Reader, which is distributed for free, allows you to read PDFs but not create them or modify them. Many free or low-cost programs have the ability to create PDFs. In addition, MS Word has a function that allows you to turn Word files into PDF files.

Diff: 2 Page Ref: 539 Skill: Concept Objective: 4 AACSB: Communication Abilities

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69) Most employers now conduct online searches to learn more about promising candidates, and many have rejected applicants because of what those searches yield.

Answer: TRUE Explanation: Candidates who are found to be lying or grossly exaggerating on their résumés usually pay a heavy price for their actions. More than 90 percent of companies that discover false information in résumés refuse to hire the offending applicants.

Diff: 2 Page Ref: 539-540 Skill: Concept Objective: 3 AACSB: Communication Abilities 70) Although employers expect résumés to be carefully written, most are understanding if candidates fail to correct a few typos.

Answer: FALSE Explanation: Leaving a typo in a résumé is an indication that the applicant is sloppy and careless, or even worse, ignorant of correct spelling and grammar. Employers expect all résumés to be error-free.

Diff: 2 Page Ref: 540 Skill: Application Objective: 4 AACSB: Use of IT 71) ________ is the process of making informal connections with a broad sphere of mutually beneficial business contacts.

Answer: Networking Explanation: Networking includes all kinds of social interactions from every kind of social sphere: meetings, organizations, sports activities, hobby clubs, and social networking such as LinkedIn and Facebook.

Diff: 2 Page Ref: 524 Skill: Concept Objective: 1 AACSB: Communication Abilities 72) A(n) ________ is a persuasive message designed to get you an interview.

Answer: résumé Explanation: The purpose of a résumé is not to get the applicant a job. It is to get the applicant an interview that can lead to a job.

Diff: 1 Page Ref: 525 Skill: Concept Objective: 2 AACSB: Communication Abilities

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73) The most common way to organize a résumé is ________.

Answer: chronologically Explanation: Employers expect applicants to submit chronological résumés and prefer them to other résumé forms. So unless you have a good reason for using a functional or combination résumé format, organize your résumé chronologically.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities 74) A(n) ________ résumé is organized around a list of skills and areas of competence.

Answer: functional Explanation: A functional résumé focuses on skills that the applicant can provide for the employer, such as knowledge of real estate law, or professional level skill in using CAD drawing programs.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities 75) A(n) ________ résumé includes key features of the chronological and functional approaches.

Answer: combination Explanation: A combination résumé combines a functional and a chronological résumé format.

A combination résumé emphasizes skills within a chronological work experience structure.

Diff: 2 Page Ref: 527 Skill: Concept Objective: 2 AACSB: Communication Abilities 76) The best résumés are written using short, crisp phrases starting with strong ________ verbs.

Answer: action Explanation: Examples of action verbs include such words as: planned, demonstrated, organized, supervised, and created.

Diff: 2 Page Ref: 531-532 Skill: Concept Objective: 3 AACSB: Communication Abilities

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77) The ________ ________ section of a résumé states what you wish to accomplish in your work.

Answer: Career Objective Explanation: Experts disagree about the usefulness of including a career objective in a résumé.

When an applicant decides to include a career objective, it should emphasize specifics and avoid sounding vague or trite.

Diff: 2 Page Ref: 533 Skill: Concept Objective: 3 AACSB: Communication Abilities 78) One alternative to putting a Career Objective on your résumé is to include a Summary of ________.

Answer: Qualifications Explanation: A Summary of Qualifications is a good option for an applicant who has a clear

career path but little professional experience. For example, an aspiring architect can focus on specialized architectural and design skills and qualifications in her Summary of Page Ref: 533-534 Qualifications Skill: Concept section.

Objective: 3 Diff: 2 AACSB: Communication Abilities 79) If you have very little job experience, you may choose to lead off your résumé with a(n) ________ section.

Answer: Education Explanation: If you lack job experience but have an excellent and wide-ranging educational experience, you may find it advantageous to focus your résumé on your school experience rather than your work experience.

Diff: 1 Page Ref: 534 Skill: Concept Objective: 3 AACSB: Communication Abilities 80) In the ________ ________ section of your résumé you list jobs you've had and responsibilities you've held on those jobs.

Answer: Work Experience Explanation: The Work Experience section should list jobs and internships you've had in reverse chronological order.

Diff: 2 Page Ref: 535 Skill: Concept Objective: 3 AACSB: Communication Abilities

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81) Community service activities should be listed in the ________ and ________ section of your résumé.

Answer: Activities, Achievements Explanation: Volunteer activities should be listed in an Activities section unless your duties took on all aspects of a job except payment. In that case, you may consider placing it in the Work Experience section.

Diff: 2 Page Ref: 535 Skill: Application Objective: 3 AACSB: Communication Abilities 82) A ________-________ file of your résumé is an electronic version that has no formatting.

Answer: plain-text Explanation: Plain-text versions of résumés are needed for adding to the message portion of an email or pasting into pre-made forms for various job websites.

Diff: 2 Page Ref: 539 Skill: Application Objective: 4 AACSB: Use of IT 83) A(n) ________ résumé provides the opportunity to expand on the information contained in your basic résumé with links.

Answer: online Explanation: An online résumé can provide links to projects, publications, screencasts, online videos, and other elements that can supplement a basic résumé in exciting ways.

Diff: 2 Page Ref: 539 Skill: Concept Objective: 4 AACSB: Use of IT 84) Personal webpage, e-portfolio, social media résumé, and multimedia résumé are all terms used to describe ________ résumés.

Answer: online Explanation: "Online résumé" is an umbrella term for such items as a personal webpage, an eportfolio, a social media résumé, and a multimedia résumé.

Diff: 3 Page Ref: 539 Skill: Application Objective: 4 AACSB: Use of IT

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85) When emailing your résumé to a prospective employer and you have a specific reference number or job number, you should include it in the ________ ________ of the message. Answer: subject line Explanation: The reference number or job number helps the employer route your résumé to the right place. If no reference or job number exists, write something along the lines of "entry-level accounting job" on your subject line.

Diff: 2 Page Ref: 546 Skill: Concept Objective: 4 AACSB: Use of IT 86) Briefly explain the best time to begin crafting a personal job-search strategy.

Answer: The best time to start is now. Even if you are a year or more away from graduation, it is not too early to start some of the essential research and planning tasks.

Diff: 3 Page Ref: 521 Skill: Concept Objective: 1 AACSB: Communication Abilities 87) What is meant by "quality of hire," and how do companies use it?

Answer: "Quality of hire" is a measure of how closely new employees meet the company's needs. Many employers use it to judge the success of their recruiting efforts.

Diff: 2 Page Ref: 522 Skill: Concept Objective: 1 AACSB: Communication Abilities 88) How can career counseling aid your search for employment?

Answer: Career counselors (often available at college career centers) can offer advice on career planning, job search techniques, résumé preparation, interview techniques, self-marketing, and more.

Page Ref: 524-525 Diff: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities 89) Should you use the word "I" in your résumé? Why or why not?

Answer: It is best to avoid using "I" in a résumé because it can sound self-involved and repetitious by the time you outline all your skills and accomplishments. A better alternative is to begin phrases with strong action verbs.

Diff: 2 Page Ref: 531-532 Skill: Critical Thinking Objective: 3 AACSB: Communication Abilities

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90) Rewrite the following to make it a more active statement: "I was in charge of customer complaints and all ordering problems."

Answer: Handled all customer complaints and resolved all product order discrepancies.

Diff: 3 Page Ref: 532 Skill: Application Objective: 3 AACSB: Analytic Skills 91) Your work history includes a lengthy gap in employment. How can you handle this challenge when writing a résumé?

Answer: When preparing a résumé, the best way to address gaps in work history is to mention relevant experience and education you gained during employment gaps, such as volunteer or community work.

Diff: 2 Page Ref: 528 Skill: Application Objective: 3 AACSB: Analytic Skills 92) In addition to your name, what should be included in the Contact Information section of your résumé?

Answer: (1) Physical address, (2) phone number(s), (3) email address, and (4) the URL of your personal webpage, e-portfolio, or social media résumé (if you have one).

Diff: 2 Page Ref: 533 Skill: Concept Objective: 3 AACSB: Communication Abilities 93) What potential risk should you consider before including a career objective on your résumé?

Answer: Some experts maintain that such a statement can categorize you so narrowly that you miss out on interesting opportunities, and it is essentially about fulfilling your desires, not about meeting the employer's needs.

Diff: 3 Page Ref: 533 Skill: Application Objective: 3 AACSB: Communication Abilities

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94) Name at least five types of information that should not be included on résumés when candidates are applying to companies in the U.S. Answer: (Answers may include any five of the following.) In the U.S., résumés should never include information about physical characteristics, age, gender, marital status, sexual orientation, religious or political affiliations, race, national origin, salary history, reasons for leaving jobs, names of previous supervisors, names of references, Social Security number, or student ID number.

Diff: 2 Page Ref: 535 Skill: Synthesis Objective: 3 AACSB: Communication Abilities 95) List at least seven of the nine most common problems with résumés.

Answer: (1) Too long or wordy. (2) Too short or sketchy. (3) Difficult to read. (4) Poorly written. (5) Displaying weak understanding of the business world, a particular industry, or company. (6) Poor-quality printing or cheap paper. (7) Full of spelling and grammar errors. (8) Boastful. (9) Gimmicky design.

Diff: 3 Page Ref: 536 Skill: Concept Objective: 3 AACSB: Communication Abilities 96) Explain what it means to take the initiative to find job opportunities, and why it is necessary in today's job market.

Answer: When it comes to finding the right career opportunities, the easiest ways are not always the most productive. The major job boards such as Monster and classified services such as Craigslist might have thousands of openings—but many thousands of job seekers are looking at and applying for these same openings. Moreover, posting job openings on these sites is often a company's last resort, after it has exhausted other possibilities. Instead of relying on these sources to find openings, identify the companies you want to work for and focus your efforts on them. Get in touch with their human resources departments (or individual managers if possible), describe what you can offer the company, and ask to be considered if any opportunities come up.

Diff: 3 Page Ref: 523-524 Skill: Concept Objective: 1 AACSB: Communication Abilities

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97) Explain the importance of networking as part of your career search, and describe how to go about finding helpful networks.

Answer: Networking is the process of making informal connections with a broad sphere of mutually beneficial business contacts. Research suggests that it is currently the most common way that employees find jobs. Helpful networks are available in-person and online. You can find them by reading news sites, blogs, and other online sources, by participating in student business organizations, and by visiting trade shows that cater to the industry you're interested in.

Volunteering in social, civic, and religious organizations can also help you create a network for yourself.

Diff: 3 Page Ref: 524 Skill: Concept Objective: 1 AACSB: Communication Abilities 98) List and describe the three methods for organizing a résumé along with the advantages and disadvantages of each one.

Answer: (1) Chronological—lists your employment history starting with the most recent job first. Advantages: employers are familiar with it, it highlights growth and career progression, and it emphasizes continuity and stability. Disadvantages: it draws attention to gaps in your employment history. (2) Functional—lists your skills and accomplishments. Advantages: employers can quickly see what you can do, you can emphasize earlier job experience, and deemphasize any lack of career progress or lengthy unemployment. Disadvantages: employers tend to assume that you are trying to hide something; it is harder for employers to quickly determine your employment history. (3) Combination—includes features of both chronological and functional approaches. Advantages: you can highlight both your skills and your employment history. Disadvantages: employers are somewhat unfamiliar with it, it can be repetitious and longer than other formats.

Diff: 3 Page Ref: 527-528 Skill: Synthesis Objective: 2 AACSB: Analytic Skills

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99) Describe the main sections or elements that are included on most résumés.

Answer: (1) Name and Contact Information—contains any information necessary to contact you including phone numbers, email addresses, etc. (2) Career Objective or Summary of Qualifications—this section is optional. Including it allows you to clearly state your desired goal and to categorize yourself. (3) Education—gives your educational background, degrees earned, where you attended school, the dates attended, and the skills and abilities that you've developed in your course work. (4) Work Experience, Skills, and Accomplishments—list your jobs in chronological order with the current one first. In this section you should provide the name and location of the employer as well as your title and describe your skills and accomplishments and quantify them whenever possible. (5) Activities and Achievements—lists volunteer activities that demonstrate your leadership, organization, teamwork, etc. In this section you should explain how the skills learned there are related to the job you're applying for. Note any awards you've received. (6) Personal Data—like Career Objective, this section is optional. Include information about your interests and hobbies only if they enhance the employer's understanding of why you would be the best candidate for the job.

Diff: 3 Page Ref: 532-535 Skill: Concept Objective: 3 AACSB: Communication Abilities 100) Explain how to include keywords that will attract prospective employers to your résumé, and how to select those keywords.

Answer: Although most experts used to advise including a separate keyword summary as a standalone list on your résumé, the current trend is to incorporate your keywords into your

introductory statement and other sections of your résumé. To select effective keywords, study job for descriptions carefully to gain an understanding of your target audience's needs. Look

nouns that describe the specific skills, attributes, and experiences employers look for in candidates.

Keywords can include the business and technical terms associated with a specific Diff: 3 Page Ref: 532-533 jargon, names or types of products or systems used in a profession, industry-specific Skill: Concept profession,3 Objective: job titles, and college degrees.

Avoid terms and phrases used on so many AACSB: Abilities, Use of including IT résumésCommunication and social media profiles that they have probably lost most of their impact. Examples include "results-oriented," "proven track record," and "team player."

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Business Communication Today, 11e (Bovee/Thill) Chapter 19 Applying and Interviewing for Employment 1) The approach you take for an application letter depends on A) how badly you want the job.

B) whether or not your résumé is up to date.

C) how long you have been on the job market.

D) whether it is a solicited letter or an unsolicited letter.

Answer: D Explanation: D) A solicited letter approach is used when you are applying for a job that has been identified either through an ad or a personal connection. An unsolicited approach is the equivalent to prospecting for a job, trying to see if you can create an opening for yourself within the company.

Diff: 1 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities 2) Unsolicited application letters to prospective employers A) require more research than solicited letters.

B) irritate the personnel office staff.

C) are never read.

D) are none of the above.

Answer: A Explanation: A) Unsolicited letters require a great deal of research. To capture the interest of a company without having prior contact with them requires the applicant to get an excellent feel of what the company does and how he or she might fit in. This can only be done through researching the company via websites, blogs, news articles, and other forms of information.

Diff: 2 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Analytic Skills

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3) You'll impress prospective employers with your application letter if you A) use a flashy, eye-catching layout that demonstrates how you might be able to upgrade the company's correspondence.

B) show that you know something about the company and its place in the market.

C) use a personal, "chummy" tone.

D) do all of the above.

Answer: B Explanation: B) Companies are generally looking for only one type of person someone who is professional, thorough, and competent. The only way you can demonstrate these qualities to a company who doesn't know you is to show that you can go about researching them in a professional, thorough, and competent way. The more you show you know about the company, the more impressed they will be with your letter.

Diff: 1 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities 4) The best salutation for an application letter is A) "Dear Hiring Manager."

B) "To Whom It May Concern."

C) one that addresses a specific individual by name.

D) one that addresses a specific individual by first name only.

Answer: C Explanation: C) Addressing your letter to a specific person means that it is much more likely that your letter will be read and seriously considered—as opposed to being tossed in a pile with other applicants. Individuals are much more likely to respond when they are addressed as individuals, not as generic titles.

Diff: 2 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Analytic Skills 5) Because application letters are ________ messages, the AIDA approach is ideally suited for them.

A) positive B) negative C) persuasive D) routine Answer: C Explanation: C) Any persuasive document can employ the AIDA approach successfully— capturing the audience's attention, creating interest, cultivating desire, and inspiring action. Since an application letter is an attempt to be considered for a job, it clearly qualifies as a persuasive document.

Diff: 2 Page Ref: 551 Skill: Concept Objective: 1 AACSB: Use of IT 2 .

6) Which of the following would be the best opening sentence for a solicited application letter?

A) "I am clearly the best person for the job you've advertised."

B) "I'm sure you get these letters all the time, but I hope you'll read mine carefully."

C) "I need a job, and I am very hard worker, so in my opinion you can't go wrong in hiring me for any number of different positions."

D) "Based on my extensive training in forensic accounting, I think I may be of help to your rapidly expanding forensic department."

Answer: D Explanation: D) The key to catching the recipient's attention is to be able to offer something that could be of potential benefit to the company. Extensive training in forensic accounting is something that clearly could benefit a company that specializes in that field. The knowledge that the company's forensic department is expanding shows that the applicant has done her homework. The combination of possible benefit and an applicant who demonstrates knowledge of the company is highly likely to pique the interest of the recipient.

Diff: 3 Page Ref: 551-552 Skill: Application Objective: 1 AACSB: Analytic Skills 7) In the middle section of a job application letter, you should A) present your strongest selling points in terms of their potential benefit to the organization.

B) give your entire work history, in case the employer doesn't read your résumé.

C) mention any ways in which you do not meet the job qualifications but point out that you are willing to learn.

D) do all of the above.

Answer: A Explanation: A) In the middle section you are building interest for yourself as a job candidate.

This requires you to prove that you can benefit the company in some way. Provide strong reasoning and details to support your claims.

Diff: 2 Page Ref: 552 Skill: Concept Objective: 1 AACSB: Communication Abilities

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8) In the final paragraph of your application letter you should A) show the reader you mean business and demand an interview.

B) say something philosophical.

C) request an interview and provide contact information.

D) cover your bases by saying something like, "If I've left anything important out, I'm sorry."

Answer: C Explanation: C) The final paragraph has one primary function: to initiate action on the part of the recipient, usually in the form of scheduling an interview. Provide as much information as possible about yourself for the recipient to make the interview easy to set up. For example, offer to be ready to come in at the recipient's earliest convenience.

Diff: 2 Page Ref: 553 Skill: Concept Objective: 1 AACSB: Communication Abilities 9) If your application letter and résumé fail to bring a response within a week or so after the position close date, A) call the highest-ranking employee at the company and complain that you are being mistreated.

B) follow up by email or telephone.

C) cross this particular job possibility off your list.

D) send another copy of your application letter and résumé.

Answer: B Explanation: B) You may feel awkward in contacting the recipient, but it is important to push ahead if you haven't heard a response after a reasonable amount of time. Keep in mind that most

employers are extremely busy and may have intended to respond to you but just haven't Diff: 2 Page Ref: 554 gotten Skill: Concept around to it. In that case, you are doing the recipient a favor with your follow-up.

Remember— Objective: 1 the squeaky wheel is theAbilities one that gets the attention.

AACSB: Communication 10) Most employers interview an applicant ________ before deciding to make a job offer.

A) once B) multiple times C) via email D) anonymously Answer: B Explanation: B) Employers want to get a three-dimensional view of their applicants before deciding to take them on. This can require multiple interviews. So don't be discouraged if instead of being hired right away you are called for a second interview—it's a sign of keen interest.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 4 .

11) Employers use preliminary screening interviews to A) find out as much as possible about each job candidate just in case the person they are interested in turns them down.

B) give employment tests. C) filter out applicants who are unqualified or otherwise not a good fit for the organization. D) offer jobs to the best candidates. Answer: C Explanation: C) Companies are looking for a good fit, both for the job at hand and within their general corporate culture. To find the best fit, companies use the screening interview process to weed out individuals who are not well-suited to their way of doing things.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 12) During a screening interview, your best approach is to A) ask as many questions as possible.

B) keep your answers short, providing a few key details to distinguish you from other candidates.

C) expand on your answers as much as possible so that the interviewer knows you are at ease.

D) keep as low a profile as you can; this is not the time to try to differentiate yourself from other candidates.

Answer: B Explanation: B) During screening interviews, time is limited so answers should be brief. The goal of screening interviews is to weed out individuals who are a poor match for the company, so researching the company can pay off if you can provide a few responses that show knowledge of the company and demonstrate how you'll fit in with their goals.

Diff: 2 Page Ref: 555 Skill: Application Objective: 2 AACSB: Communication Abilities 13) Your goal in the initial screening interview is to A) explain your greatest strengths in depth.

B) distinguish yourself from other candidates.

C) clinch the deal.

D) show the interviewer that your personality fits well with the job.

Answer: B Explanation: B) Interviewers during a screening interview are looking for ways that you stand out. Do you have special skills that could be valuable to the company? Do you have any creative ideas that you can share with the company regarding its products or marketing? Anything that makes you look special in the eyes of the interviewer can help you make the cut.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities

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14) In the second stage of interviews, your best approach is to A) stick to brief yes and no answers to the interview questions.

B) relate your training and experience to the organization's needs.

C) inquire about salary and benefits.

D) do all the above.

Answer: B Explanation: B) During the second stage, the company looks to select the best candidates from the group of qualifiers. The key in this situation is to be flexible and show that your skills and experience fit what the company is looking for. Does the interviewer seem to be interested in innovation and new ways of thinking? Then subtly shade your answers to emphasize creativity.

Alternatively, if the interviewer seems to be looking for specific skills such as analysis, focus on your excellent problem-solving ability.

Diff: 2 Page Ref: 555 Skill: Application Objective: 2 AACSB: Communication Abilities 15) If you are asked back for a final job interview, you should expect the interviewer to focus on A) your previous job experience.

B) selling you on the advantages of joining the organization.

C) your educational background.

D) checking your references.

Answer: B Explanation: B) During the final stage of the interview process, the company has decided that it wants you. Now you are the "buyer" and the company is the "seller." Try to stay relaxed and focused while you listen to their pitch. Remember to think critically and ask good questions—if you start acting smug or self-satisfied, the company could still change its mind and decide not to make you an offer.

Diff: 2 Page Ref: 555 Skill: Application Objective: 2 AACSB: Communication Abilities

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16) Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job are known as ________ interviews.

A) stress B) structured C) screening D) situational Answer: D Explanation: D) In a situational interview, the interviewer might pose a problem that you might encounter on the job and ask you how you would handle the situation. Keep in mind that the interviewer is trying to test two things here—first, if you can solve the problem that she poses, and second, how cool you can stay under pressure.

Diff: 2 Page Ref: 556 Skill: Concept Objective: 2 AACSB: Communication Abilities 17) Which type of interview would be likely to include a question such as, "You seem wholly unqualified for this job, and your answers so far have been terrible. Why should we continue with this?"

A) Stress B) Structured C) Screening D) Situational Answer: A Explanation: A) The point of a stress interview is to ask unsettling questions and see how you handle them. Most interviewers are looking for subjects to stay even-tempered and to be able to make the best of a difficult situation.

Diff: 2 Page Ref: 556 Skill: Application Objective: 2 AACSB: Analytic Skills 18) Preparing for a video interview is generally A) the same as preparing for a face-to-face interview.

B) not necessary.

C) similar to preparing for a face-to-face interview, but requires familiarizing yourself with the equipment and process.

D) virtually impossible to do effectively.

Answer: C Explanation: C) It takes most people a few times to feel completely comfortable facing a video camera. To make sure that you are comfortable, try practicing for your interview using a live camera. Record your session and use the recording as feedback to improve your performance.

Diff: 2 Page Ref: 557 Skill: Concept Objective: 2 AACSB: Use of IT 7 .

19) In general, employers are looking for two things: proof that a candidate can handle the responsibilities of the position and A) excellent references.

B) high employment test scores.

C) evidence that the person will fit in with the organization.

D) long-term commitment to the organization.

Answer: C Explanation: C) Like people, different companies tend to have different personalities. Some companies, for example, are highly competitive, others thrive on teamwork. During the interview the interviewer will be looking to see if your personality is a good match for the company's personality.

Diff: 2 Page Ref: 557-558 Skill: Concept Objective: 2 AACSB: Communication Abilities 20) When it comes to drug and alcohol tests, A) by law only government agencies can require them.

B) a majority of companies require them of all applicants.

C) only a few companies now require them.

D) the Supreme Court has declared them unconstitutional.

Answer: B Explanation: B) Most companies now require some kind of drug and/or alcohol test. They see testing as a way of protecting their investment in you. If you are a great fit with the company but are likely to have the personal and performance problems that invariably go along with substance abuse problems, the company wants to know sooner rather than later that its investment is likely to go sour.

Diff: 2 Page Ref: 558 Skill: Concept Objective: 2 AACSB: Communication Abilities 21) When responding to questions during a job interview, you should A) stick to neutral topics such as the weather.

B) look for opportunities to frame your answers as brief stories rather than simple declarative answers.

C) limit yourself to yes or no answers only.

D) not be afraid to ask, "Could we move on?" if the employer asks a question you don't like.

Answer: B Explanation: B) The narrative structure of a story is more likely to stick in the interviewer's mind than a simple answer to a question. For that reason, try to frame your answers in story form. Be extremely careful to keep your stories short.

Diff: 2 Page Ref: 560 Skill: Application Objective: 3 AACSB: Communication Abilities 8 .

22) For most interviews, asking your own questions is A) necessary only if you are interviewing for a management position.

B) risky and a bad idea unless you are certain the interview is going well.

C) just as important as answering the employer's questions effectively.

D) usually viewed as a sign of arrogance—after all, the employer is in charge.

Answer: C Explanation: C) Keep in mind that an interview is a two-way conversation. The interviewer is looking for you to ask questions that show insight into the goals and workings of the organization. It is usually a good idea to plan some of your questions ahead of time.

Diff: 2 Page Ref: 560 Skill: Concept Objective: 3 AACSB: Communication Abilities 23) You are more likely to have a successful interview if you A) begin speaking immediately after the employer finishes asking the question, even if you haven't formed an answer in your mind yet. B) speak as quickly as possible throughout. C) pause for a moment before answering each question. D) do none of the above. Answer: C Explanation: C) Use your pauses to gather your thoughts regarding the question. Sometimes just a brief delay can help you see the best way to respond to a question.

Diff: 2 Page Ref: 563 Skill: Application Objective: 3 AACSB: Communication Abilities 24) When choosing the clothing you will wear for an interview, the best policy is to A) pick something that will make you stand out from the crowd.

B) wear only bright colors.

C) dress as comfortably as possible.

D) dress conservatively.

Answer: D Explanation: D) Your dress should be conservative in every way even if the people in the company are dressed casually. You will have plenty of time after you are hired to express your "true" personality. For the interview, the watchwords are conservative and professional.

Diff: 1 Page Ref: 564 Skill: Concept Objective: 3 AACSB: Communication Abilities

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25) A recent survey of hiring professionals revealed that A) most employers understand that candidates may need to answer their mobile phones during the interview, and that doing so has no effect on the outcome.

B) candidates who answer mobile phone calls during interviews are more likely to get the job because they are perceived as busy and important.

C) answering mobile phone calls or texting in the middle of an interview is the most common mistake candidates make during their interviews.

D) candidates who warn the interviewer ahead of time that they might have to answer a call during the interview have a better chance of getting the job than those who do not.

Answer: C Explanation: C) Answering phones can be almost a reflex with some people. The only way to make sure you are not interrupted by a call or message is to turn off your phone before you enter the interview room.

Diff: 1 Page Ref: 565 Skill: Application Objective: 3 AACSB: Communication Abilities 26) When going to a job interview for a graphic artist job, you may choose A) to take along samples of your work.

B) not to bring copies of your résumé; you can assume the interviewer already has one.

C) not to be more than five or ten minutes late.

D) do all of the above.

Answer: A Explanation: A) Bring anything that you think is relevant to an interview. If you are a designer, bring some of your designs. If you create computer apps, bring samples of your apps. Be sure that anything you bring is relevant to the job you are applying for.

Diff: 2 Page Ref: 564 Skill: Application Objective: 3 AACSB: Communication Abilities 27) If you are a smoker and must go to a job interview A) ask the interviewer politely if you can smoke.

B) smoke only if the interviewer smokes.

C) refrain from smoking before the interview.

D) smoke just prior to the interview to calm yourself.

Answer: C Explanation: C) In today's world, many people frown on smoking. Nonsmokers can usually smell smoke on your clothing if you have smoked just before the interview and may consciously or unconsciously hold that against you.

Diff: 2 Page Ref: 565 Skill: Application Objective: 3 AACSB: Communication Abilities

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28) Many interviewers begin making a decision about the applicant A) within the first 20 seconds of the interview.

B) during the question-and-answer stage.

C) during the final minutes of the interview.

D) after the candidate has left.

Answer: A Explanation: A) Fair or not, many interviewers make up their minds about a candidate prematurely. For that reason, it is important to be in "performance mode" even before the interview officially starts. Don't let your guard down if the interviewer wants to make small talk.

Make sure that you are "on" during the entire interview process, from start to finish.

Diff: 2 Page Ref: 565 Skill: Concept Objective: 4 AACSB: Communication Abilities 29) The longest phase of a job interview is usually A) the warm-up.

B) the question-and-answer stage.

C) the close.

D) none; all are about the same length.

Answer: B Explanation: B) During the question-and-answer stage you might be asked about qualifications, points in your resume, and how you handle situations. You can also ask questions yourself during this phase of the interview.

Diff: 2 Page Ref: 566 Skill: Concept Objective: 4 AACSB: Communication Abilities 30) The employer should not ask you questions about A) your marital status.

B) your ethnicity.

C) your religion.

D) any of the above.

Answer: D Explanation: D) Race, religion, age, and ethnicity are all out of bounds as interview questions.

Age can be an exception if you're clearly younger than forty or older than seventy.

Diff: 2 Page Ref: 567 Skill: Application Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities

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31) If your interviewer asks you a potentially unlawful question, A) you are required by law to end the interview and report it to the Equal Employment Opportunity Commission.

B) it is often a sign that the interview is going well.

C) you may choose to answer or not to answer.

D) you should ignore it unless it happens more than once.

Answer: C Explanation: C) You are free to report the unlawful question after the interview, but in most cases it will do little except cause problems for the interviewer and the company. If you end up getting an offer from the company, think carefully before accepting.

Diff: 2 Page Ref: 567 Skill: Concept Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities 32) When a job interviewer indicates the interview is coming to a close, you should A) try to prolong the interview, since the more the interviewer interacts with you, the better impression you'll make.

B) leave as quickly as possible.

C) find out what will happen next.

D) press for an immediate decision on whether or not you got the job.

Answer: C Explanation: C) You should not expect the interviewer to make a decision on the spot. You should expect the interviewer to explain the next step, including when and how you will hear the company's decision.

Diff: 2 Page Ref: 568 Skill: Application Objective: 4 AACSB: Communication Abilities 33) When the interviewer makes an offer to you A) you need to decide whether or not to accept the offer immediately.

B) say yes immediately no matter how much she offers.

C) thank the interviewer and inform her that you will take some time to make your decision.

D) hold out for more money, no matter how much she offers.

Answer: C Explanation: C) Accepting a job offer is a big decision and you should be allowed to take time for proper consideration of the decision. Therefore, the best option is to thank the interviewer and inform her that you will give her an answer as soon as you can.

Diff: 2 Page Ref: 568 Skill: Application Objective: 4 AACSB: Communication Abilities

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34) If the interviewer makes you a job offer and you begin to discuss salary you should A) be sure to raise the topic before the interviewer.

B) pick a salary number that is 20 percent higher than the industry standard.

C) say that your salary requirements are negotiable.

D) do all of the above.

Answer: C Explanation: C) When it comes to salary demands, rushing into a decision is a mistake. For the moment, the best thing you can do is announce that your salary requirements are negotiable, and that you expect the salary to be competitive with industry standards. Once the interview is over and you have had time to consider and research the situation, you should initiate a salary discussion.

Diff: 2 Page Ref: 568-570 Skill: Application Objective: 4 AACSB: Communication Abilities 35) Within two days after an employment interview, you should A) have a friend call to see whether you got the job.

B) write a follow-up letter (using the format for persuasive messages) and include another copy of your résumé.

C) send the interviewer a short note of thanks.

D) assume that you didn't get the job if you haven't heard anything.

Answer: C Explanation: C) Even if you don't think you got the job, be sure to send a short note to the interviewer, thanking him for his time. Showing that you are polite and professional almost always pays dividends. For example, though you may not have been chosen for this job, the interviewer might see you as a good candidate for other positions that might come up in the future.

Diff: 2 Page Ref: 569 Skill: Application Objective: 5 AACSB: Communication Abilities 36) Unsolicited application letters are those sent in response to want ads for job openings.

Answer: FALSE Explanation: Unsolicited job applications are letters to companies that interest you. In an unsolicited application, you are "prospecting" for jobs by sending your letter to a company that you are well-suited to.

Diff: 1 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities

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37) An unsolicited job application letter should begin with a statement designed to get the reader's attention.

Answer: TRUE Explanation: In an unsolicited job application letter, you are "selling" yourself, so catching the attention of your recipient is crucial. If you can arouse interest, the recipient is likely to read the rest of your letter and spend some time considering whether her company has a place for someone like you.

Diff: 2 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities 38) The difference between solicited and unsolicited application letters is similar to the difference between solicited and unsolicited proposals.

Answer: TRUE Explanation: The key similarity is that when solicited, the recipient is expecting your letter and has shown clear interest in you, much like the situation with a solicited proposal. When unsolicited, you are essentially making a "cold call proposal" to the recipient, so you need to spend considerable effort just in gaining his or her attention.

Diff: 2 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities 39) The opening paragraph of an application letter states the reason for writing and gives the recipient a reason to keep reading.

Answer: TRUE Explanation: The opening paragraph is crucially important, especially in an unsolicited letter. In the opening paragraph, you need to identify yourself, state your reason for writing, and intrigue the reader enough to motivate her to keep reading.

Diff: 1 Page Ref: 551 Skill: Concept Objective: 1 AACSB: Communication Abilities 40) An application letter can follow the AIDA format for persuasive messages.

Answer: TRUE Explanation: Whether solicited or unsolicited, an application letter is clearly a persuasive document so it can follow an AIDA model. AIDA stands for: attention, interest, desire, and action. In an ideal situation, you need to grab the attention of the reader, build interest in yourself, stimulate desire to find out more about you, and provoke action to write back to you and schedule an interview.

Diff: 2 Page Ref: 551 Skill: Concept Objective: 1 AACSB: Communication Abilities 14 .

41) In the middle part of an application letter, you should spell out your "selling points" and other potential benefits to your employer.

Answer: TRUE Explanation: Once you have attracted the attention of the recipient in your opening paragraph, the middle section of the letter needs to provide the details needed to build a case that you are someone who merits serious consideration. Focus on how you might be able to help the recipient in some way, using the skills, abilities, and experience you have.

Diff: 2 Page Ref: 552 Skill: Concept Objective: 1 AACSB: Communication Abilities 42) In the final paragraph of your application letter, you should forcefully demand an interview.

Answer: FALSE Explanation: The goal of the final paragraph is to make a final pitch for yourself, and to initiate action on the part of the recipient, preferably in the form of the scheduling of an interview. Make sure you make it easy for the recipient to respond by providing several ways in which you can be available: in person, by telephone, as part of a group, and so on. Though your ultimate goal here is an interview, any kind of additional contact should be considered a success, because it allows you to get your "foot in the door."

Diff: 1 Page Ref: 553 Skill: Concept Objective: 1 AACSB: Communication Abilities 43) In application letters it is acceptable to mention that you will follow up with a phone call in a few days.

Answer: TRUE Explanation: Announcing that you will follow up with a phone call is a confident move. If your letter has managed to arouse the interest of your recipient, your call is likely to be answered.

Otherwise, don't be surprised if your call is routed to voicemail.

Diff: 2 Page Ref: 553 Skill: Concept Objective: 1 AACSB: Communication Abilities 44) Many employers interview an applicant multiple times before deciding whether to offer a person a job.

Answer: TRUE Explanation: For good jobs, expect more than one interview before the employer makes an offer. In today's job market, companies like to make sure that you fit in before they make an investment in you.

Diff: 1 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 15 .

45) Preliminary screening interviews are often conducted via telephone or Skype.

Answer: TRUE Explanation: Preliminary screening interviews are used to weed out inappropriate candidates and assemble a pool of qualified candidates. Since there are often dozens of candidates for these interviews, they are frequently conducted from remote locations via telephone, Skype, or similar programs.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 46) A screening interview is usually used to gauge a job candidate's personality and personal qualities.

Answer: FALSE Explanation: Screening interviews are used to compile a pool of candidates who are technically qualified for the job and superficially seem to be a good fit for the company.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 47) One challenge in a screening interview is to keep your answers short while distinguishing yourself from other candidates.

Answer: TRUE Explanation: In a screening interview time is short so you do not get a chance to provide lengthy answers. At the same time, you want to use the interview to show that you stand out from the field of candidates.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 48) An open-ended interview tends to be formal and highly structured.

Answer: FALSE Explanation: In an open-ended interview, the interview tailors questioning based on the answers that the interview subject provides. An open-ended interview often feels like a conversation to the person being interviewed.

Diff: 1 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities

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49) During a stress interview, you might be asked pointed questions designed to anger or unsettle you.

Answer: TRUE Explanation: The purpose of a stress interview is to see how you respond to stressful situations.

The interviewer is looking for you to be cool and calm in difficult situations.

Diff: 2 Page Ref: 556 Skill: Concept Objective: 2 AACSB: Communication Abilities 50) You should prepare for a video interview in much the same way you would prepare for an inperson interview.

Answer: TRUE Explanation: A video or phone interview requires pretty much the same preparation that a live interview requires. With a video interview, you should take time to make sure that you are comfortable with the equipment and have identified a good camera angle. For example, don't place a bright window behind you during the interview because it will cause you to be backlit and your face will appear dark and hard to discern during the interview.

Diff: 2 Page Ref: 557 Skill: Concept Objective: 2 AACSB: Use of IT 51) In a behavioral interview, you are asked to describe how you would handle various hypothetical situations on the job.

Answer: FALSE Explanation: In a behavioral interview, you are forced to avoid "canned" answers as the interviewer asks you to relate specific incidents from your past to interview questions. To prepare for a behavior interview, review your work and school experience searching for instances in which you needed to solve a problem in a creative way or make a particularly hard decision.

Diff: 1 Page Ref: 555-556 Skill: Concept Objective: 2 AACSB: Communication Abilities 52) When applying for jobs, you should assume that every interested employer will conduct a general online search on you.

Answer: TRUE Explanation: A typical background check will verify college transcripts, credit records, and social networking sites to make sure you don't have any moral, legal, or ethical issues. You can avoid problems by doing a self-check and correcting any issues that come up before prospective employers have a chance to see them.

Diff: 2 Page Ref: 558 Skill: Concept Objective: 2 AACSB: Communication Abilities 17 .

53) Part of preparing for a job interview involves anticipating the questions that will be asked and rehearsing answers to each one.

Answer: TRUE Explanation: Questions are obviously hard to predict, but most interviewers rely on at least some stock questions, such as, "Where do you want to be five years from now?" or "How do you think you can help this company?" Beyond that, it is helpful to think in general categories about how you will respond to questions about such topics as: your qualifications, your past employment, your special skills and abilities, and your character and sense of integrity.

Diff: 1 Page Ref: 560 Skill: Concept Objective: 3 AACSB: Communication Abilities 54) Job applicants should not ask questions during an interview; they are there to answer questions, not to ask them.

Answer: FALSE Explanation: Interviewers expect you to ask questions, so be sure that you have some thoughtful, incisive questions prepared. Note that the interviewer is paying attention to the quality of the questions you ask as an additional way to assess you. Make sure to have multiple questions prepared, because some of your questions may be answered during the course of the interview before you get the opportunity to ask them.

Diff: 2 Page Ref: 561 Skill: Application Objective: 3 AACSB: Communication Abilities 55) Staging mock interviews can help you identify undesirable nonverbal behaviors and speech mannerisms.

Answer: TRUE Explanation: Mock interviews can help you get comfortable with the interview format and get used to answering the kinds of questions you will face. If possible, get someone you don't know very well to pose as the interviewer to add realism to your session.

Diff: 2 Page Ref: 561-562 Skill: Concept Objective: 3 AACSB: Communication Abilities

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56) Part of your preparation for job interviews is an evaluation of your vocal tone and speaking habits.

Answer: TRUE Explanation: Your speaking style can be a crucial element to your success in an interview. You may want to videotape yourself so you can work on your delivery, tone, and style. In general, most people are helped in interviews if they are able to slow down and think about their answers before they begin giving them.

Diff: 2 Page Ref: 563 Skill: Concept Objective: 3 AACSB: Communication Abilities 57) The appropriate clothing for most job interviews is something conservative, such as a dark blue suit.

Answer: TRUE Explanation: Conservative dress is mandatory for a job interview, no matter what the dress style is for the company. Your goal in dress and grooming is to present a thoroughly professional appearance.

Diff: 1 Page Ref: 564 Skill: Application Objective: 3 AACSB: Communication Abilities 58) It's a good idea to take extra copies of your résumé with you to an interview.

Answer: TRUE Explanation: Your interviewer should already have a copy of your résumé in most cases.

However, you may be introduced to other individuals in the company—such as the department head of where you might work—during your interview, so it could be useful to be able to hand them a printed résumé.

Diff: 2 Page Ref: 564 Skill: Concept Objective: 3 AACSB: Communication Abilities 59) Most interviewers will make allowances for applicants to be a few minutes late for their appointment.

Answer: FALSE Explanation: Being late to an interview appointment is a major mistake. It signals disrespect for both the interviewer personally and the company in general. More importantly, being late to an interview marks you as someone who is unprofessional that doesn't understand how the business world works.

Diff: 2 Page Ref: 564 Skill: Concept Objective: 3 AACSB: Communication Abilities

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60) Of the three stages of a job interview, the close is the most important.

Answer: FALSE Explanation: Although the close is an important stage of the interview, the warm-up is even more important. During the warm-up, many interviewers have been known to make up their mind about a candidate after just 20 seconds of contact. Though this practice isn't advised (and is highly unprofessional) it nevertheless is common in the business world. So make sure you "hit the ground running" from the very first moment that the interview starts.

Diff: 3 Page Ref: 565 Skill: Concept Objective: 4 AACSB: Analytic Skills 61) If you get off to a bad start in a job interview, you can usually turn things around with an impressive close.

Answer: FALSE Explanation: Keep in mind that many interviewers make up their mind about a candidate during the first few seconds of the interview. So be determined to get off to a good start.

Diff: 2 Page Ref: 565 Skill: Concept Objective: 4 AACSB: Communication Abilities

62) Body language is particularly important during the warm-up phase of a job interview.

Answer: TRUE Explanation: Body language is critical for giving signals to the interviewer that you can fit into the situation. Sit up straight, but avoid seeming rigid. Think of the interview as an "athletic" event in which you need to have your body poised, yet highly alert. Maintain natural eye contact, and avoid fidgeting or indulging in nervous habits.

Diff: 1 Page Ref: 565 Skill: Concept Objective: 4 AACSB: Communication Abilities 63) During the question-and-answer phase of an interview, try to keep your answers short; usually just a yes or no will do.

Answer: FALSE Explanation: The question-and-answer phase provides you with some leeway to expand on your answers if you see a reason to. Stay focused. Use your natural nervous energy as a positive source of excitement and creativity rather than something that drags you down.

Diff: 2 Page Ref: 566 Skill: Application Objective: 4 AACSB: Communication Abilities

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64) It is potentially illegal for an interviewer to ask about your religious affiliation or marital status.

Answer: TRUE Explanation: Race, religion, marital status, and ethnicity are all out of bounds as interview questions. Theoretically, you can refuse to answer these kinds of questions, but practically speaking, the situation may call for you to answer the question to avoid jeopardizing your chances for a job. If such questions arise, consider taking action after the interview has ended.

Diff: 2 Page Ref: 567 Skill: Concept Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities 65) If you are asked a potentially unlawful question during a job interview, you are legally obligated to refuse to answer.

Answer: FALSE Explanation: You are not obligated to refuse to answer the question by law. The interviewer is obligated by law not to ask the question.

Diff: 2 Page Ref: 567 Skill: Application Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities 66) At the close of an interview, you should impress the interviewer with your assertiveness by pressing for an immediate decision.

Answer: FALSE Explanation: Pressing for an immediate decision is likely to make you seem pushy and overly aggressive—it could even cause the interviewer to change her mind about you and retract an offer she was otherwise going to make. Instead of pressing for an immediate decision, simply inquire about when the decision will be made and how you will be notified.

Diff: 2 Page Ref: 568 Skill: Concept Objective: 4 AACSB: Communication Abilities 67) Because a job interview is a serious situation, you should not smile when you initially greet the interviewer.

Answer: FALSE Explanation: Making a good impression is important during an interview. That means smiling, making appropriate eye contact, and being as polite, amiable, and professional as possible.

Diff: 2 Page Ref: 568 Skill: Application Objective: 4 AACSB: Communication Abilities

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68) A job interviewer will expect you to raise the issue of salary.

Answer: FALSE Explanation: You are not expected to raise salary issues during the interview. Wait for the interviewer to bring up the subject after a job offer has been made.

Diff: 2 Page Ref: 568 Skill: Concept Objective: 4 AACSB: Communication Abilities 69) Once an interviewer states the salary for a job offer, you should never try to negotiate it.

Answer: FALSE Explanation: Salary negotiation is an important part of the process of obtaining a new job. How hard you negotiate depends on how strong your position is. If you judge that you are in high demand you may decide to be aggressive in your negotiations—while remaining ultra-polite and respectful to the interviewer. If you are in a weak position or the company itself has strict limits on how much it can offer, you are well advised to avoid any aggressive moves.

Diff: 2 Page Ref: 569 Skill: Concept Objective: 4 AACSB: Communication Abilities 70) You've just finished a job interview that didn't seem promising. Since you know there's no chance of getting the job, you should not bother to send a thank-you message to the interviewer.

Answer: FALSE Explanation: You should make it a practice to be as polite and professional as possible in all of your interactions when job hunting. That means sending a thank-you note, even if you feel that you have no chance of getting the job.

Diff: 2 Page Ref: 569 Skill: Application Objective: 5 AACSB: Communication Abilities 71) ________ interviews, such as those on college campuses, are a means of eliminating unqualified applicants and identifying promising candidates.

Answer: Screening Explanation: Screening interviews canvass large numbers of job seekers for the purpose of assembling a pool of candidates who meet all of the basic qualifications for the job.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities

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72) In ________ interviews, the interviewer controls the situation by asking a series of prepared questions in a predetermined order.

Answer: structured Explanation: Structured interviews are common when interviews are conducted with multiple candidates for the same position. Asking the same questions in the same order of all candidates allows the interviewer to be able to compare answers side by side.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Analytic Skills 73) In ________-________ interviews, the interviewer poses broad questions and encourages the applicant to talk freely.

Answer: open-ended Explanation: The answers of the interview subject guide the interview during an open-ended interview. The interviewer conducts the session like a conversation, using answers to bridge from one topic to another.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Analytic Skills 74) In ________ interviews, several candidates are interviewed simultaneously.

Answer: group Explanation: The purpose of a group interview is two-fold. First, it allows the interviewer to become acquainted with the candidates in person. Second, it allows the interviewer to observe how candidates behave in the presence of potential peers.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Analytic Skills 75) In ________ interviews, candidates are asked pointed questions designed to upset or unsettle them.

Answer: stress Explanation: Stress interviews are designed to put candidates into upsetting situations to see how they respond to adversity.

Diff: 1 Page Ref: 556 Skill: Concept Objective: 2 AACSB: Analytic Skills

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76) In ________ interviews, candidates are asked how they would handle hypothetical work problems.

Answer: situational Explanation: As an example, in a situational interview a candidate for an executive position might be asked how she would handle a situation in which a talented member of the company needed to be fired for ethical violations.

Diff: 3 Page Ref: 556 Skill: Concept Objective: 2 AACSB: Analytic Skills 77) In ________ interviews, candidates are asked to describe real situations in the past and explain how they responded.

Answer: behavioral Explanation: In a behavioral interview, the interviewer asks you to relate specfic incidents from your past to interview questions. For example, the interviewer might ask you how you might use lessons learned from your favorite college professor to solve a vexing problem that involves the current situation of the company and its products.

Diff: 3 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Analytic Skills 78) ________ language is especially crucial during the warm-up stage of an employment interview.

Answer: Body Explanation: Positive body language is critical to making a good impression during the allimportant warm-up stage of an interview. Try to sit or stand as erectly as possible while remaining poised and relaxed. Make appropriate eye contact and avoid all fidgeting and unnecessary movements.

Diff: 1 Page Ref: 565 Skill: Concept Objective: 4 AACSB: Communication Abilities 79) Inquiries about an applicant's religious affiliation, national origin, marital status, and so on are considered to be potentially ________ interview questions.

Answer: unlawful Explanation: Interviewers are not allowed to ask personal questions about race, age, ethnicity, sexual orientation, marital status, religious affiliation, or national origin. If they do ask questions of you on these topics, they are breaking the law.

Diff: 2 Page Ref: 567 Skill: Concept Objective: 4 AACSB: Ethical Understanding and Reasoning Abilities

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80) Following a job interview, you should send a(n) ________-________ message even if you feel you have little chance of landing the job.

Answer: thank-you Explanation: An email thanking the interviewer for his or her time will suffice for most situations. Staying polite and professional is important, even if you think you have no chance to land the job.

Diff: 2 Page Ref: 569 Skill: Concept Objective: 5 AACSB: Communication Abilities 81) If you haven't heard from an employer by the promised date or within two weeks after an interview, you should send a message of ________.

Answer: inquiry Explanation: The message of inquiry can be sent by email in most cases to find out the status of your application. The message of inquiry is especially important if you have received an offer from another company.

Diff: 2 Page Ref: 569 Skill: Concept Objective: 5 AACSB: Communication Abilities 82) If you receive a job offer but are waiting to hear from other possible employers, request a time ________.

Answer: extension Explanation: When asking for a time extension explain your situation clearly and honestly and assure the recipient that you will respond by a specific date.

Diff: 3 Page Ref: 570 Skill: Concept Objective: 5 AACSB: Communication Abilities 83) When you receive a job offer that you want to accept, you should reply within ________ days.

Answer: five Explanation: A letter of acceptance officially acknowledges that you have accepted a job. You may also wish to call your contact person at the company and inform him or her of your decision.

Diff: 3 Page Ref: 571 Skill: Concept Objective: 5 AACSB: Communication Abilities

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84) A letter declining a job offer follows the organizational model for ________ messages.

Answer: negative Explanation: Declining a job offer is an example of a message that delivers negative news. Be as warm and tactful as possible in your letter, leaving the door open for future contact.

Diff: 2 Page Ref: 572 Skill: Concept Objective: 5 AACSB: Communication Abilities 85) When resigning from your current job, it is vital to give your employer at least ________ ________ notice.

Answer: two weeks' Explanation: Two weeks' notice is standard in almost all job categories. Include the final day that you will be leaving the organization in your resignation letter. Be as polite and tactful as possible in your letter.

Diff: 2 Page Ref: 572 Skill: Concept Objective: 5 AACSB: Ethical Understanding and Reasoning Abilities 86) Briefly explain the primary differences between solicited application letters and unsolicited application letters.

Answer: Whereas a solicited application letter is written in response to an announced job opening, an unsolicited letter is sent to an organization that has not announced an opening.

Writing unsolicited letters is more challenging because you don't have a position announcement from which to work.

Diff: 2 Page Ref: 549 Skill: Concept Objective: 1 AACSB: Communication Abilities 87) List the two functions of an application letter's final paragraph.

Answer: This paragraph is designed to (1) ask the reader for a specific action (usually an interview) and (2) facilitate a reply.

Diff: 2 Page Ref: 553 Skill: Application Objective: 1 AACSB: Communication Abilities 88) Explain the dual purposes of employment interviews.

Answer: The organization is trying to find the best person available for the job, while the applicant is trying to find the best job for his or her goals and capabilities.

Diff: 2 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities 26 .

89) Explain what you should strive to achieve during a selection interview.

Answer: You should show keen interest in the job, relate your skills and experience to the organization's needs, listen attentively, ask insightful questions, and show you've done your research.

Diff: 3 Page Ref: 555 Skill: Application Objective: 2 AACSB: Communication Abilities 90) Briefly explain the difference between a structured interview and an open-ended interview.

Answer: In structured interviews, the employer asks a series of prepared questions in a set order.

In less formal open-ended interviews, the employer asks broad questions, encouraging the applicant to talk freely.

Diff: 3 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Analytic Skills 91) What two essential questions do employers seek to answer about each candidate in interviews?

Answer: Employers seek to answer two questions: (1) Can he or she handle the responsibilities of the position? and (2) Will the candidate be a good fit with the organization?

Diff: 2 Page Ref: 557-558 Skill: Concept Objective: 2 AACSB: Communication Abilities 92) What six tasks do you need to complete to prepare for a successful job interview?

Answer: (1) Learn about the organization and your interviewers. (2) Think ahead about questions. (3) Bolster your confidence. (4) Polish your interview style. (5) Present a professional image. (6) Be ready when you arrive.

Diff: 3 Page Ref: 558-564 Skill: Synthesis Objective: 3 AACSB: Communication Abilities 93) In evaluating your performance in mock interviews, what sorts of things should you (and your interview partner) pay particular attention to?

Answer: Critique the quality and length of your answers, your nonverbal behavior, your speaking voice, your use of filler words (such as "uh" and "um"), and whether or not you pause to formulate coherent responses before answering.

Diff: 3 Page Ref: 562-563 Skill: Concept Objective: 3 AACSB: Communication Abilities

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94) List four guidelines to follow when deciding what to wear for an employment interview.

Answer: (1) Dress conservatively. (2) Wear limited jewelry (men should wear especially little jewelry). (3) Wear stylish but professional looking shoes. (4) Avoid flamboyant styles, colors, and prints even in companies where interviewers may dress casually. (Answers may vary.)

Diff: 2 Page Ref: 564 Skill: Application Objective: 3 AACSB: Communication Abilities 95) List at least five items to you should take to every interview.

Answer: (1) Small notebook, (2) pen, (3) list of the questions you want to ask, (4) several copies of your résumé, (5) an outline of what you have learned about the organization, (6) any past correspondence about the position.

Diff: 2 Page Ref: 564 Skill: Application Objective: 3 AACSB: Communication Abilities 96) Explain the function of each phase of an application letter written in the AIDA format.

Answer: (1) Getting attention: The opening paragraph of your application letter has two important jobs to do: clearly stating your reason for writing and giving the recipient a reason to keep reading. (2) Building interest and increasing desire: The middle section of the application letter presents your strongest selling points in terms of their potential benefit to the organization, thereby building interest in you and creating a desire to interview you. (3) Motivating action: The final paragraph of your application letter has two important functions: to ask the reader for a specific action and to facilitate a reply. In almost all cases, the action you request is an interview.

Diff: 3 Page Ref: 551-553 Skill: Concept Objective: 1 AACSB: Communication Abilities 97) Describe the typical sequence of employment interviews, and what employers tend to look for at each stage.

Answer: (1) Screening stage—these interviews usually occur on campus or via phone. They are short; the focus is on screening out unqualified applicants. Try to make yourself memorable while giving short, relevant examples about your experience. (2) Selection stage—these are onsite interviews with several employees of the organization. They allow the applicant and the organization to decide if they will be a good fit for one another. (3) Final stage—this is usually an interview with a higher-level executive who can make the final decision and negotiate the terms of an offer.

Diff: 3 Page Ref: 555 Skill: Concept Objective: 2 AACSB: Communication Abilities

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98) Describe at least five types of employment interviews.

Answer: (Answers may vary.) (1) Structured interviews—Generally used in the screening stage, these interviews ask a series of prepared questions in a set order. All applicants are asked the same questions, and their answers are compared. (2) Open-ended interviews—Applicants are asked a series of unstructured, open-ended questions. These interviews are meant to bring out an applicant's personality and test professional judgment. (3) Panel interviews—During this type, several interviewers ask questions of the candidate during a single session. (4) Group interviews—To judge interpersonal skills, some employers meet with several candidates simultaneously to see how they interact. (5) Stress interviews—These interviews try to put applicants in a difficult or stressful situation and then observe how well they can handle that. (6) Video interviews—These interviews are set up via videoconferencing to save time and money.

(7) Situational interviews—This is a hands-on meeting between an employer who needs a job done and a worker who must be fully prepared to do the work. Interviewers describe a situation and ask applicants how they would handle it. (8) Online interviews—These can range from simple structured questionnaires and tests to sophisticated job simulations.

Diff: 3 Page Ref: 555-556 Skill: Synthesis Objective: 2 AACSB: Communication Abilities 99) Describe each of the three stages of a successful employment interview.

Answer: (1) The warm-up: This is the most important stage. Interviewers will make important decisions about you based on their first impression. Sell yourself nonverbally. Offer a firm but gentle handshake; use the interviewer's name; smile. Let the interviewer begin the discussion. (2) The question-and-answer stage: Let the interviewer lead the conversation. Try to tailor your answers to make a favorable impression. Be sure to ask questions of your own about the job and the company. Explain how you will be able to help the company meet its needs. (3) The close: Pay attention to the interviewer's signals that the interview is coming to a close. Thank the interviewer and express your enthusiasm for the job and the organization.

Diff: 3 Page Ref: 565-568 Skill: Synthesis Objective: 4 AACSB: Communication Abilities

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100) Describe at least three common employment messages that follow an interview.

Answer: (1) Thank-you letter: Send this type of message within two days of the interview.

Acknowledge the interviewer's time and courtesy and express your continued interest in the job. (2) Message of inquiry: If you have not heard back from the company within two weeks of your interview, you should send them a letter asking to be notified about the decision. Doing so shows that you are still interested in the position. (3) Request for a time extension: If you receive an offer while still waiting to hear back from another interview, you may write to the offering company and ask for a time extension on your decision. (4) Letter of acceptance: Like the job offer itself, this message is legally binding. (5) Letter declining a job offer: The indirect approach for negative messages is ideal for this type of letter.

Diff: 3 Page Ref: 569-572 Skill: Concept Objective: 5 AACSB: Communication Abilities

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Business Communication Today, 11e (Bovee/Thill) Handbook of Grammar, Mechanics, and Usage 1) Which of the following is a demonstrative pronoun?

A) He B) This C) Who D) Anyone Answer: B Explanation: B) Demonstrative pronouns point out particular people, places, or things.

Demonstrative pronouns include this, these, that, and those. Examples: That is my dog.

I looked for a broom and instead found this.

Don't confuse demonstrative pronouns with demonstrative adjectives: That dog is mine. (demonstrative adjective) That is good dog. (demonstrative pronoun) Diff: 2 Page Ref: H-5 Skill: Application AACSB: Analytic Skills 2) Which of the following possessive phrases is not correct? A) The team's contract with the players B) The teams' contract with the players C) Its advantages to the players D) It's advantages to the players Answer: D Explanation: D) Apostrophes are used for all possessives except possessive pronouns.

Possessive pronouns never take apostrophes to show ownership. So its is the possessive form, not it's. Diff: 2

Page Ref: H-6 Skill: Application AACSB: Analytic Skills

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3) What is the tense of the verb in this sentence? "We had given Tim the money a week before he arrived."

A) Present B) Past C) Future D) Past perfect Answer: D Explanation: D) The perfect tenses use the auxiliary verb have with a past participle. The past perfect uses have in the simple past tense (had) combined with the past participle (given). The past perfect refers to something in the past that had occurred already at an earlier time. When Tim arrived he already had the money.

Diff: 1 Page Ref: H-7 Skill: Application AACSB: Analytic Skills 4) Which of the following italicized words is an adjective?

A) too dark B) silent movie C) into the theater D) badly missed Answer: B Explanation: B) An adjective is a word that modifies a noun or a pronoun. The word silent modifies the noun movie, telling you what kind of movie you have, a silent movie.

Diff: 2 Page Ref: H-9 Skill: Application AACSB: Analytic Skills 5) Which of the following is a sentence fragment?

A) The bigger they are, the harder they fall.

B) He put the package in the mail right away.

C) Come here.

D) Moxie, depending on his friends for support.

Answer: D Explanation: D) If a sentence does not have a subject and a predicate it is a sentence fragment.

"Moxie, depending on his friends for support" has a subject, Moxie, but no predicate. To change the fragment to a sentence, simply give it a predicate: Moxie depends on his friends for support.

Diff: 2 Page Ref: H-13 Skill: Application AACSB: Analytic Skills

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6) What is the problem with this sentence? "We can give him a small raise, he deserves it."

A) Comma splice B) Sentence fragment C) Dangling modifier D) Nothing Answer: A Explanation: A) A sentence with a comma splice uses a comma to separate two independent clauses. To correct a comma splice, insert a period and make two sentences: We can give him a small raise. He deserves it. You can also use a semicolon to correct a comma splice: We gave him a small raise; he deserves it.

Diff: 2 Page Ref: H-14 Skill: Application AACSB: Analytic Skills 7) Which of the following punctuation marks is used to separate a dependent clause at the beginning of a sentence from the rest of the sentence?

A) Semicolon B) Colon C) Comma D) Dash Answer: C Explanation: C) Here is an example of a comma separating a dependent clause from the main clause of a sentence: Although we were late, the game was still going on. The dependent clause, Although we were late, cannot stand on its own as an independent sentence. The main clause, the game was still going on, can stand on its own, so it is an independent sentence. The comma separates the two clauses and forms a complete sentence.

Diff: 3 Page Ref: H-16 Skill: Concept AACSB: Communication Abilities 8) Which of the following terms should not be hyphenated?

A) The relationship was long-term.

B) We had a long-term relationship.

C) That is one self-confident politician.

D) I introduced her as my ex-wife.

Answer: A Explanation: A) When a compound adjective comes before the noun it modifies it should be hyphenated as in long-term relationship. When the phrase comes after the noun it should not be hyphenated: The relationship was long term.

Diff: 3 Page Ref: H-18 Skill: Application AACSB: Communication Abilities

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9) In the following sentence, which word should not be capitalized? "After talking with President Hilda Bruckner, he decided that the Insurance industry would provide a suitable career for someone who was a graduate of the Department of Business at Gable University."

A) Department B) President C) Gable D) Insurance Answer: D Explanation: D) President is capitalized because it is a title of a person. Hilda Bruckner is capitalized because it is a proper noun, the name of a person. The Department of Business is capitalized because it identifies an official organization. Gable University is capitalized because it is a proper noun and the name of an institution. Insurance is neither a proper noun or the name of something. It is an ordinary adjective, so it should not be capitalized.

Diff: 2 Page Ref: H-19 Skill: Application AACSB: Communication Abilities 10) Which of the following words is misspelled?

A) Accomodate B) Exaggerate C) Occurrence D) Receive Answer: A Explanation: A) The word accommodate has two m's.

Diff: 2 Page Ref: H-24 Skill: Application AACSB: Communication Abilities 11) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."

Answer: TRUE Explanation: The plural of a compound hyphenated construction goes on the first word: sons-inlaw. The possessive form of a compound hyphenated construction goes on the last word: son-inlaw's.

Diff: 2 Page Ref: H-4 Skill: Application AACSB: Analytic Skills 12) The pronoun "who" is in the nominative case; the pronoun "whom" is in the objective case.

Answer: TRUE Explanation: The nominative case is typically the subject of a sentence. Consider this sentence: Who likes the Yankees? The word Who is in the nominative case because it is used as a subject.

The objective case is used when the word is an object of a verb or preposition. Consider this sentence: Darla is the friend for whom we are waiting. Whom is in the objective case because it is the object of the preposition for.

Diff: 2 Page Ref: H-5 Skill: Application AACSB: Communication Abilities 4 .

13) The verb "do" is an example of a regular verb.

Answer: FALSE Explanation: A regular verb can be conjugated in a standard way, such as talk: I talk. He talks.

They talk. She talked yesterday. The verb do is irregular because it doesn't follow a regular verb pattern: I do. He does. They do. She did yesterday. As you can see, both the present and past have unusual, or irregular, formations.

Diff: 2 Page Ref: H-7 Skill: Application AACSB: Communication Abilities 14) The difference between "lie" and "lay" is that "lie" is an intransitive verb and "lay" is a transitive verb.

Answer: TRUE Explanation: Transitive verbs can take an object: I lay the blanket down. The blanket is the object in the previous sentence. The word lie is intransitive; it cannot take an object: I lie on the bed. In the previous sentence, there is no object.

Diff: 2 Page Ref: H-8 Skill: Application AACSB: Analytic Skills 15) Many adverbs are formed by adding "-ly" to adjectives.

Answer: TRUE Explanation: Adverbs that are formed by adding "-ly" include: quiet, quietly, soft, softly, quick, quickly, sudden, suddenly, complete, completely. Adverbs that do not use the "-ly" form include: early, fast, well, and hard.

Diff: 1 Page Ref: H-10 Skill: Concept AACSB: Communication Abilities 16) A linking verb is always followed by a noun, pronoun, or adjective.

Answer: TRUE Explanation: Examples of linking verbs include: Paul is a man (linking verb is followed by noun man). Jan seems tired (linking verb seems followed by adjective tired).

Diff: 2 Page Ref: H-14 Skill: Concept AACSB: Communication Abilities 17) A semicolon is used to separate independent clauses when the second clause begins with a conjunctive adverb such as "however" or "therefore."

Answer: TRUE Explanation: In the following sentence two independent clauses are separated by a semicolon that is followed by however: The hour is late; however, I am not sleepy. Note that the conjunctive adverb, however, is separated from the clause that follows with a comma.

Diff: 2 Page Ref: H-16 Skill: Application AACSB: Communication Abilities 5 .

18) You should include a comma when a date consists only of the month and year.

Answer: FALSE Explanation: To express a date of "June 1966" you don't need to place a comma between the month and the year.

Diff: 2 Page Ref: H-17 Skill: Concept AACSB: Communication Abilities 19) Punctuation goes inside quotation marks if the whole sentence is quoted but outside the quotation marks if only the last part of the sentence is a quote.

Answer: FALSE Explanation: Punctuation should be placed inside of the quotation marks in most cases, for example: It became clear to me that "money doesn't grow on trees." The punctuation goes outside of quotation marks only in specific situations, as when the sentence is a question but the quotation is not a question: Why are people always telling me to "take it easy"?

Diff: 2 Page Ref: H-18 Skill: Concept AACSB: Communication Abilities 20) The following sentence uses all words correctly: She was disinterested in paying me a complement.

Answer: FALSE Explanation: The word disinterested means unbiased; it should be replaced by uninterested.

When you say something nice you pay someone a compliment, not a complement. A complement refers to an addition that makes something complete.

Diff: 2 Page Ref: H-24 Skill: Application AACSB: Communication Abilities

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Business Communication Today, 11e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width.

B) weight and cotton content.

C) color and texture.

D) whether or not it is imprinted with the name and address of the company.

Answer: B Explanation: B) Generally speaking, the heavier the paper and the greater its cotton content the greater the quality the paper has. Cotton gives paper strength and texture, plus it doesn't yellow over time like pure wood pulp paper.

Diff: 2 Page Ref: A-1 Skill: Concept AACSB: Communication Abilities 2) The proper sequence for the standard parts of a letter is A) heading, date, inside address, salutation, body, complimentary close, signature block.

B) date, heading, inside address, salutation, body, typewritten name, complimentary close.

C) salutation, date, heading, inside address, body, complimentary close, signature block.

D) inside address, heading, date, salutation, body, complimentary close, typewritten name.

Answer: A Explanation: A) This sequence is the standard arrangement. If you are using company letterhead you can skip the heading. The use of letterhead indicates to your recipient that you are officially representing the company.

Diff: 2 Page Ref: A-2-A-5 Skill: Concept AACSB: Communication Abilities 3) Which of the following is a salutopening? A) Dear Professor Milford: B) Dear Esteemed Professor Milford, It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit! C) Thank you, Professor Milford, for your prompt response. D) Attention: Professor J. J. Milford Answer: C Explanation: C) A "salutopening" combines a salutation with an opening. The first line of the salutopening addresses the recipient directly, omitting Dear. This is followed by a second line that briefly begins the body of the letter.

Diff: 2 Page Ref: A-5 Skill: Application AACSB: Communication Abilities

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4) If you include an attention line in a business letter, you should place it A) at the top of the page, centered under the letterhead. B) below the salutation. C) two lines below the complimentary close. D) on the first line of the inside address. Answer: D Explanation: D) The attention line is used to direct the correspondence you are sending to a particular individual or department within an organization. For example, when sending a letter to The Washington Post you might use an attention line to direct your letter to the cartoon editor, as in: Attention: Cartoon Editor Michael Cavna.

Diff: 2 Page Ref: A-8 Skill: Concept AACSB: Communication Abilities 5) When is an enclosure notation required in a business letter?

A) All business letters require enclosure notation.

B) When the letter is typed by one person to express the sentiments of another person.

C) When the letter is sent in hard-copy form as a printed document rather than electronic form.

D) When the letter includes other documents.

Answer: D Explanation: D) Enclosures include any additional document or item that you are sending with the main letter. Additional items might include such things as résumés, photos, brochures, and schedules.

Diff: 2 Page Ref: A-9 Skill: Application AACSB: Communication Abilities 6) The letter format in which all parts begin at the left margin is called A) block.

B) modified block.

C) simplified.

D) mixed.

Answer: A Explanation: A) In block format, all paragraphs and sections are flush left with no indentation.

New paragraphs are identified by skipping a line between paragraphs. Modified block format is similar to block format, except the date and bottom sections are not flush left.

Diff: 2 Page Ref: A-9 Skill: Concept AACSB: Communication Abilities

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7) To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings A) are never made of colored paper.

B) are addressed in capital letters.

C) include all mailing instructions below the address area.

D) adhere to all of the above guidelines.

Answer: B Explanation: B) In addition to all capital letters, mass mail envelopes omit punctuation, and place all mailing instructions above the address area.

Diff: 2 Page Ref: A-11 Skill: Concept AACSB: Communication Abilities 8) The top of a memo usually includes headings for A) to, from, date, subject.

B) department, date, subject.

C) attention, to, from, date.

D) subject, to, date.

Answer: A Explanation: A) In a written memo, the TO supplies the recipient's address, the FROM is the sender's address, and the SUBJECT functions like the subject line of an email.

Diff: 2 Page Ref: A-14 Skill: Concept AACSB: Communication Abilities 9) In memos, a courtesy title A) should always be used.

B) is never appropriate.

C) is required if you are discussing confidential matters.

D) should be used only if you would use one in a face-to-face encounter with the reader.

Answer: D Explanation: D) A courtesy title such as Mr. or Dr. is required in a memo only when your relationship with the recipient is on a formal level. As a rule of thumb, if you use a courtesy title when you say hello to the person in the hallway, use the same title in a memo.

Diff: 2 Page Ref: A-15 Skill: Concept AACSB: Communication Abilities

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10) When preparing a formal report that will be bound, leave at least a A) uniform 2-inch margin on all sides.

B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.

C) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.

D) uniform 1-1/2-inch margin on all sides.

Answer: C Explanation: C) The bound side of the page needs extra margin space because it will be accommodating the binding itself.

Diff: 2 Page Ref: A-16 Skill: Concept AACSB: Communication Abilities 11) Letterhead stationery commonly includes the company's URL. Answer: TRUE Explanation: Letterhead includes all identifiers of a company, including its name, address, telephone and fax numbers, website URL, general email address, and social media URLs. Diff: 1 Page Ref: A-1 Skill: Concept AACSB: Communication Abilities 12) In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Answer: FALSE Explanation: Periods in common abbreviations may be omitted or not. Spaces between letters are never used.

Diff: 2 Page Ref: A-1 Skill: Concept AACSB: Communication Abilities 13) "Feb. 10th 2012" is the correct way to type the date in a letter.

Answer: FALSE Explanation: The name of the month should be written out in full. The th in 10th should be deleted. A comma should be placed between the day and the year.

Diff: 2 Page Ref: A-2 Skill: Application AACSB: Communication Abilities 14) If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Answer: TRUE Explanation: The salutation depends entirely on your relationship with the recipient. If you feel comfortable with a first name, don't hesitate to use it.

Diff: 2 Page Ref: A-5 Skill: Concept AACSB: Communication Abilities

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15) Three blank lines are left between the complimentary close and the sender's typed name.

Answer: TRUE Explanation: The blank lines are placed between the complimentary close and the sender's name to allow space for the sender's signature.

Diff: 2 Page Ref: A-5 Skill: Concept AACSB: Communication Abilities 16) The second page of a letter includes a heading that is different from the heading of the first page.

Answer: TRUE Explanation: The second page heading contains the name of the person or organization receiving the letter, the page number, the date, and possibly a reference number.

Diff: 2 Page Ref: A-9 Skill: Concept AACSB: Communication Abilities 17) In the simplified letter format, commas follow both the salutation and the complimentary close.

Answer: FALSE Explanation: The simplified format does not use a salutation or a complimentary close.

Diff: 2 Page Ref: A-10 Skill: Concept AACSB: Communication Abilities 18) Most envelopes used in U.S. businesses are No. 10 that are 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Answer: FALSE Explanation: No. 10 envelopes are slightly greater in length than 8 1/2 inches to allow a standard folded 8 1/2 inch wide letter to fit comfortably inside of them. No. 10 envelopes are 9 1/2 inches in length.

Page Ref: A-11 Diff: 2 Skill: Concept AACSB: Communication Abilities 19) A memo should always contain a complimentary close and a signature.

Answer: FALSE Explanation: Memos are designed to be shorter and less formal than letters. Memos can go unsigned, since the sender's name appears at the top. In many cases, the sender will initial the bottom of the memo for a personal touch.

Diff: 2 Page Ref: A-15 Skill: Concept AACSB: Communication Abilities

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20) In formal business reports, every page should have a page number printed at the top. Answer: FALSE Explanation: The first page of a report gets no page number.

Prefatory pages are given lowercase roman numerals. Official numbering starts with the first page of the body of the report. Diff: 2 Page Ref: A-17 Skill: Concept AACSB: Communication Abilities

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Business Communication Today, 11e (Bovee/Thill) Appendix B Documentation of Report Sources 1) With Chicago humanities style, you use A) the author-date system.

B) the author-page number system.

C) footnotes or endnotes.

D) full citations within the text itself.

Answer: C Explanation: C) The Chicago humanities style requires footnotes to appear at the bottom of the page, or endnotes to appear at the end of the document. Those references are listed in standard bibliographic style.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities 2) The purpose of a superscript in text is to let the reader know A) to read the marked line more carefully.

B) how many sources the author consulted.

C) that the report is scholarly.

D) to look for source information.

Answer: D Explanation: D) The superscript number shows that the source of the information is being cited, either in a footnote or endnote. The number of the superscript identifies the source that corresponds to the text you are reading.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities 3) A content note A) offers additional information or provides a cross-reference. B) documents direct quotes. C) documents paraphrased passages. D) documents visual aids. Answer: A Explanation: A) A content note provides relevant information that was left out of the main body of the text. For example, a content note might inform the reader about a colorful or controversial author who was mentioned in the text of the report.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities

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4) With Chicago humanities style, the bibliography A) lists only those works actually cited in the text.

B) lists works in the order in which they were cited in the text.

C) can include annotations.

D) does all of the above.

Answer: C Explanation: C) If the reader is relying on the bibliography as a reading guide, annotations are often helpful. Annotations comment on individual works in the bibliography. For example, an annotation might state, "This source is an excellent place for people who want to find out more about this topic to begin their research."

Diff: 2 Page Ref: A-20 Skill: Concept AACSB: Communication Abilities 5) Entries for the bibliography for a report following the Chicago style A) alphabetize magazine articles by the name of the magazine if no author is cited.

B) use quotation marks around the titles of articles from newspapers and journals.

C) capitalize only the first words of titles of books and articles.

D) use only the name of the principal author, followed by "et al." to represent any other authors.

Answer: B Explanation: B) Names of newspaper and magazine articles are put in quotations. Names of journals, newspapers, and books are listed in italics.

Diff: 3 Page Ref: A-21 Skill: Concept AACSB: Communication Abilities 6) With APA style, you use A) the author-date system.

B) the author-page number system.

C) superscripts and footnotes or endnotes.

D) full citations within the text itself.

Answer: A Explanation: A) The author-date system is standard for science and social science publications.

If the source has an author, the lead author's name (last name first) goes first, followed by the date of the publication. For sources without authors, titles come first, followed by the date. In the text itself, authors and years are provided rather than superscript numbers.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities

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7) When citing journal articles using APA style A) use quotation marks around the title.

B) capitalize only the first word of the title.

C) you do not need to include the volume number.

D) include only the first page of the article.

Answer: B Explanation: B) The article title is not treated like a book title in which all important words are capitalized. Capitalize only the first word of the title. In addition, the first word to follow an internal colon should be capitalized.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities 8) When preparing the list of references following the APA style A) include all the works you consulted, even if you didn't actually cite them anywhere in the text. B) include full information on any personal communications or interviews you conducted in your research. C) include only those works that you specifically cited in the text. D) do all of the above. Answer: C Explanation: C) The APA style is a "References" section that lists all works cited in the text of the report, and only those works that were cited. If you consulted a text but did not cite it specifically in the report, it should not be listed.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities 9) With MLA style, you use A) the author-date system.

B) the author-page reference system.

C) superscripts and footnotes or endnotes.

D) full citations within the text itself.

Answer: B Explanation: B) In the text of the report, MLA style differs from APA style in that it gives a parenthetical author and page number rather than an author and a year. For example: The method was revised in 1976 (Clifton 57).

The information provided was that the method was revised in 1976. The source of the information was author Clifton. The page number in which this information can be found in Clifton's work is page 57.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities

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10) In the list of works cited following MLA style A) the date comes immediately after the author's name.

B) electronic sources are not included.

C) the titles of books and periodicals are put in quotation marks.

D) all the main words are capitalized in the titles of books and articles.

Answer: D Explanation: D) Unlike APA style, titles of periodical articles are put in quotes and capitalized like book titles.

Diff: 2 Page Ref: A-23 Skill: Concept AACSB: Communication Abilities 11) You should always use APA style for documentation in your reports, even if your employer or client normally uses a different form.

Answer: FALSE Explanation: You should use the style that is required by your employer or client. If the form differs from standard forms, don't worry about the discrepancy if either your employer or client specifies it.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities 12) Unlike source notes, content notes may supplement your main text with comments and/or cross-references.

Answer: TRUE Explanation: Content notes provide additional information that was not appropriate for the main body of the text but may be relevant to some readers. For example, when listing the price for a piece of equipment you intend for the company to purchase, you might use a content note to list the prices of alternative equipment that you decided against using.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities 13) The functions of footnotes and endnotes are identical; the only difference between the two is their placement. Answer: TRUE Explanation: Both types of notes perform the same function. Endnotes are thought to be less intrusive than footnotes because they appear at the end of the document or section. Footnotes can be helpful if the reader wants instant access to information about the source without flipping the page. Diff: 2

Page Ref: A-19 Skill: Concept AACSB: Analytic Skills

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14) There is difference between endnotes and a bibliography.

Answer: FALSE Explanation: There are important differences between the two. Endnotes are given in the order in which sources appear in the text. A bibliography is typically arranged in alphabetical order.

Bibliographies may also be subdivided into various categories by subject, date, or author.

Diff: 2 Page Ref: A-20 Skill: Concept AACSB: Communication Abilities 15) If a newspaper article doesn't have an author, your citation begins with the title of the newspaper.

Answer: FALSE Explanation: If an article doesn't have an author, the title of the article should come first.

Diff: 2 Page Ref: A-20 Skill: Concept AACSB: Communication Abilities 16) If you use unpublished materials, such as doctoral dissertations or public speeches, as resources, you do not need to cite them in your report.

Answer: FALSE Explanation: Unpublished works should be listed like published works, with the author's name first, followed by additional information that includes such descriptions as "Unpublished doctoral dissertation."

Diff: 2 Page Ref: A-20 Skill: Concept AACSB: Communication Abilities 17) The American Psychological Association style uses the author-date system. Answer: TRUE Explanation: In a report's text, the author-date system alerts the reader to a reference using a parenthetical author and date—or in some cases a parenthetical date only. With the APA style, dates are used to distinguish between different publications because the same author may have multiple articles with different publication dates that are being referred to.

Diff: 2 Page Ref: A-19 Skill: Concept AACSB: Communication Abilities 18) In APA style, titles of articles are put in quotation marks and all important words are capitalized.

Answer: FALSE Explanation: In APA style only the first word of an article is capitalized, and the title is not put in quotation marks.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities

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19) If you use MLA style, your in-text citations include the author's last name and a page reference.

Answer: TRUE Explanation: MLA style emphasizes locating a reference within a specific source. Thus, if Clifton was the author of an 870-page book on a topic, you can cite different facts from the book in MLA style by listing the author's name and the specific page number in which the fact, opinion, or data appeared.

Diff: 2 Page Ref: A-22 Skill: Concept AACSB: Communication Abilities 20) With MLA style, you should wait to compile the works cited list until the rest of your report is completed.

Answer: FALSE Explanation: To avoid confusion, works should be cited within the text as you write the report.

Using modern word processor programs, managing citations is easy and allows for different formats and ways to paginate.

Diff: 2 Page Ref: A-23 Skill: Concept AACSB: Communication Abilities

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