PCS Brand Book

PRIVATE CLIENT SERVICES

AFTER CARE BY PRIVATE CLIENT SERVICES

Rigby & Rigby’s commitment to providing a seamless design and delivery service, extends well beyond the completion and handover of a property.

Through our bespoke concierge aftercare service, Total Care, Rigby & Rigby are able to offer our Private Clients the confidence that their property will be cared for and maintained to the highest standard.

It is imperative to us that our clients investment remains in an impeccable condition and has an ongoing first-class level of care.

Our contracts range from simple maintenance through to a comprehensive service, which also includes the management of third-party contracts.

The aim is to provide an all-encompassing solution that enables clients to derive maximum pleasure from their home.

- Full Maintenance Support

- Concierge Services

- Small Works Division

Each aftercare service provided by Rigby & Rigby is personally curated by understanding our clients’ property and their specific needs

Our experts anticipate and proactively deliver best in class after care service by utilising detailed knowledge of our clients’ properties. Combined with immediate access to our in-house expertise across all design and delivery divisions and a network of the most trusted specialist sub-contractors . Our private clients service team are on stand-by 7 days a week to tend to and manage properties meticulously, removing any inconvenience for our clients.

Our packages are curated to suit the requirements of each of our clients. Your private client services manager will plan, organise and oversee every aspect of your property in line with your specific needs and manage all sub-contractors no matter how big or small.

FULL MAINTENANCE SUPPORT

REMEDIAL WORK

For remedial works, Rigby & Rigby and our vetted sub-contractors will be on hand to undertake works allowing for immediate rectifications and any unfortunate emergency call outs and insurance claims.

SCHEDULED SERVICING

Rigby & Rigby prides ourselves on our relationship with our clients and manages regually appointed specialist third-party sub-contractors, who carry out scheduled servicing.

MANAGEMENT

Rigby & Rigby offer an unprecedented level of care and our private client service packages start with a maintenance contract. This service includes regular checks on the property and allows Clients peace of mind that their property is continually monitored and cared for.

CONCIERGE SERVICES

PROPERTY PREPARATION

Our team of highly experienced professionals work with a large network of Lifestyle Support Service providers to ensure your property is ready for you to arrive. From stocking kitchens with your favored food and wine to fresh flowers and vehicle preparation, your home will be prepared to the highest standards agreed in partnership with you. We would work closely with your team of private staff (Personal assistants, house managers, chauffeurs and chefs) to ensure that you are truly welcomed home.

SEASONAL INSTALLATIONS

Rigby & Rigby prides ourselves on having long term trusted relationships with our clients. To that end we will have the property arranged to reflect the mood of the season, advise on current entertainment, and be on hand throughout your stay to make your home and living experience as comfortable as possible.

CURATION OF LUXURY GOODS

Rigby & Rigby offer unrivalled relationships with luxury brands and bespoke services for sourcing of rare and personalised pieces.

SMALL WORKS DIVISION

REFURBISHMENT

For more fundamental works, Rigby & Rigby can provide guidance on how to realise the potential of your property in line with your aspirations. Our full turnkey design and delivery capabilities provides an ideal platform to guide and support you in the process, either in-house or through our network of third-party service providers.

DAMAGE REPAIR

Should your property suffer any damage we will be on hand to work with insurance companies to reinstate the property to it’s original condition.

NEW HOMES

Rigby & Rigby also offer support to upgrade the standard specifications in modern new builds to suit your specific needs and living requirements. This would cover designer lighting solution, security systems, art curation and FF&E, bathroom and kitchen re-design and fit-out. Your home will then be personalised to the highest possible standards beyond what is offered by the developer.

EXPERIENCE

Our experience in property management consists of a broad range of property types, scales and complexities.

Warmth, expertise and confidentiality is at the heart of our Private Client Services Division and our clients happiness, comfort and ease is our greatest priority.

Our property management and specialist delivery team are available to promptly respond to any needs 7 days a week and with a 24 hourly contact policy for our clients.

We are proud members of the Federation of Master Builders and Considerate Contractors - Multi Award winning, with impeccable health and safety records and a consious bias to sustainably delivered services.

All of our Private Client Services team are security vetted allowing confidence in the protection of your family, property asset and in the security and safety of your belongings and personal property.

COMMERICAL TERMS

Each of our properties is unique, designed with our clients lifestyle and wellbeing at the forefront of the design process and therefore no properties after care package is the same.

For a quotation and further information on the services we can provide for your property, please contact us on the below details.

To speak to one of our Private Client Services Team please call or email:

privateclientservices@rigbyandrigby.com