Techniclly Speaking 2011

Technically Speaking A Publication of the Economic Development Division of Albany Technical College | Fall 2011

Non-Profit Org. U.S. Postage PAID Permit No. 190 Albany, GA

1704 S. Slappey Blvd.

Albany, Georgia 31701

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

LSix Sigma ean

GREEN BELT BLACK BELT

Albany Tech’s Economic Development Team For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

Providing a hosts of services for Southwest Georgians, the Economic Development Team at Albany Technical College offers such programs as Lean Six Sigma, Business Logistics, Work Ready, and more!

LOOK INSIDE TO MEET THE TEAM!

Technically Speaking

Registration Form Economic Development Programs How to Register

EDP Staff

Complete this form and either Phone: 229.430.3563 or 229.430.3593; FAX: 229.430.3591; MAIL: Albany Technical College, Attn: Economic Development Dept., 1704 S. Slappey Blvd., Albany, GA 31701; EMAIL: edp@albanytech.edu

Name ________________________________ Address _______________________________ City _____________ State ____ Zip __________

On the Cover:

INSIDE ATC’S EDP DIVISION Find out more about the Economic Development Team at Albany Technical College and what they can do for you and your business!

MATT TRICE Vice President 430.6618

mtrice@albanytech.edu

GARY FRAGÉ Director, Business & Industry 430.3593

gfrage@albanytech.edu

STEVE EIDSON Instructor 430.6619

JOHN KLEMM Director, Business Logistics Program 430.6619

seidson@albanytech.edu

jklemm@albanytech.edu

County ________________________________ Home Phone ____________________________ Business Phone __________________________ Fax __________________________________ Employer ______________________________ Employer Contact ________________________ Email ________________________________ Employer Address ________________________

VALERIE A. WILLIAMS Administrative Assistant 430.3867 Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College.

Albany Technical College is a unit of the Technical College System of Georgia.

Questions and comments relating to this publication or any of its contents may be addressed to Technically Speaking, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu.

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

vwilliams@albanytech.edu

TORREY HOLMES Administrative Support Assistant 430.3563

tholmes@albanytech.edu

BRENDA BRYANT Administrative Secretary 430.0557

DON REHBERG Testing Assistant 430.6612

City ______________ State ____ Zip _________

DATE OF BIRTH AGE SEX CODE

/

RACE CODE SOCIAL SECURITY #

/

Last Grade Level SEX CODES RACE CODES Completed 1. AMER INDIAN 4. HISPANIC

1. MALE 2, ASIAN 5. WHITE

Cancellation Policy You may cancel your reservation and reschedule up to three days prior to the workshop without penalty. Due to the limited notice, all cancellations less than three days in advance will not be refunded. To cancel your workshop reservation, you may:

FAX: EMAIL: PHONE:

229.430.3591 edp@albanytech.edu 229.430.3563

*by 9 a.m. within three days before the workshop.

There will be no exceptions. No refunds will be made after a class begins.

drehberg@albanytech.edu

bbryant@albanytech.edu

COURSE NAME

DATE

LOCATION

FEE

Albany Technical College Board of Directors 2011-2012 DOUGHERTY COUNTY:

TERRELL COUNTY:

LEE COUNTY:

Ben Barrow Virginia Parker, Board Chair Col. Mederos Joe Austin

EARLY COUNTY:

Robert Chester

BAKER COUNTY:

Kent Sanders

RANDOLPH COUNTY:

Kuanita Murphy

OPEN

CALHOUN COUNTY:

OPEN

Jay Smith

Continuing Education The role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment. Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating. For more information, visit http://www.georgiaquickstart.org.

DOUGHERTY COUNTY CAMPUS RANDOLPH COUNTY LEARNING CENTER www.albanytech.edu

229.430.3500 229.732.5280

Minimum Class

Size Policy

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Method of payment:

q Check

q Cash

q Invoice (letter of request or purchase order required)

Charge My:

q Visa

q MasterCard

q Discover

q AmEx

Card # _____________________________________

Card Holder (Please Print) _________________________________________________________________ Authorized Signature _____________________________________________________________________ (for invoice requests and credit card payments)

Expiration Date: _____________________ Date: ______________________________

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

Helping Outstanding Pupils Educationally

HOPE

HOPE

For almost a decade, Georgia's HOPE Program has been invaluable to Georgia college students and remains one of the nation's best and most accessible state college financial aid programs. In 2010, almost 145,000 students at the 26 colleges of the Technical College System of Georgia benefitted from the HOPE program. Almost 95 percent of those TCSG students used the HOPE Grant to enroll in certificate and diploma programs, while the remaining students used the HOPE Scholarship to help pursue their associate degrees.

For TCSG students specifically, the HOPE Grant and, to a lesser extent, the HOPE Scholarship, has enabled tens of thousands of recipients to earn their college education and launch rewarding careers as part of Georgia's world-class workforce. Beginning with Fall Semester 2011, HOPE recipients at the TCSG colleges will be required to pay a small amount of tuition not covered by the Grant or Scholarship as well as maintain a 3.0 GPA at certain checkpoints.

The HOPE Program includes the: HOPE Grant (pays most tuition) The HOPE Grant, particularly when coupled with the affordable tuition at Georgia's 26 technical colleges, can make a quality higher education a reality for thousands of Georgians who wish to attend a TCSG college.

Georgia's HOPE Grant is available to residents of Georgia who enroll at any TCSG college to earn a certificate or diploma, regardless of high school graduation date or GPA upon graduation.

If lost, the HOPE Grant can be regained one time at the GPA checkpoint.

Beginning Fall Semester 2011:

The HOPE Grant can be used for learning support classes and/or dual enrollment courses, which don't count in the Grant GPA and checkpoint calculations.

Learning support hours do count toward the HOPE Grant hours cap; dual enrollment hours do not.

New students can enroll using the Grant regardless of high school GPA. For the 2011-2012 academic year, the HOPE Grant will pay 90 percent of TCSG standard tuition, calculated on the 20102011 tuition rate, or $60.75 per credit hour.

Any tuition increase in the 2011-2012 school year will not be covered.

Once enrolled, students must earn and maintain a 3.0 to keep the HOPE Grant.

GPAs will be checked at 30 and 60 semester hours.

For current TCSG students on the HOPE Grant, the 3.0 GPA requirement does not take effect until the end of Fall Semester 2011. After grades have been posted, only students who reached a 30 or 60 semester hour checkpoint during Fall Semester 2011 will be checked and required to meet a 3.0 GPA. All other HOPE Grant eligible students will not be checked until their next semester hour checkpoint.

22

HOPE Grant benefits are capped at 63 semester hours.

Students who have earned a bachelor's degree are not eligible to receive the HOPE Grant.

Students who were not Georgia residents when they graduated from high school must meet state residency requirements for 24 months before enrolling. (Active military, their spouses and their dependents are Georgia residents for HOPE program purposes if stationed in Georgia or list Georgia as their residence of record).

Books and fees are not covered.

For more information, visit the Georgia Student Finance Commission , www. gacollege411.org or Albany Technical College’s Financial Aid office.

Technically Speaking

Technically Speaking Speaking

Inside

This Issue

A Note from Our President A Note from Our EDP Vice President

4 5

CREDIT PROGRAMS

6

FEATURE STORY

ASSOCIATE DEGREE & DIPLOMA PROGRAMS: Business Logistics Management TECHNICAL CERTIFICATE OF CREDIT PROGRAMS: Certified Customer Service Specialist Certified Warehousing & Distribution Specialist Certified Manufacturing Specialist Customer Contact Specialist (online program) Logistics Lean Six Sigma (Green Belt) Lean Six Sigma (Black Belt) Supply Chain Management BUSINESS & INDUSTRY SERVICES

10

CONTINUING EDUCATION

11

Ed2Go 360 Training Computer Applications (online and classroom) Insurance Pre-Licensing Courses Electrical Contractors Driver’s Education Forklift Operator Training CDL Refresher Course EMT/Paramedic

ATC’S EDP TEAM

Meet the Economic Development Team at Albany Technical College and find out what they can do for you or your business!

12/13

GEORGIA WORK READY CERTIFICATION

Georgia Work Ready - Stand Out! Work Ready Connect Overview

19

ACT TESTING CENTER

21

HOPE GRANT

22

REGISTRATION FORM

23

Fall 2011

President’s

Letter

Workforce Testing & Training

Empowering the Workforce of Southwest Georgia

Dear Friends and Supporters,

What has been the impact of your training program on building the skill levels of your trainees?

At Albany Technical College, we are constantly striving to improve and empower the workforce of Southwest Georgia. Not only are we opening new buildings to expand our services, but we are continuously adding specific programs to our Economic Development training for those workers who need to earn the certifications needed to enhance their job performance.

We launched Lean Six Sigma last summer and it has continued to thrive. We hope your businesses and industries will take advantage of Six Sigma in training your employees to be more efficient.

Inside this issue, you will be introduced to the staff in our Economic Development department and understand each of their roles and what they can help you do in your businesses. They are here to help and answer any questions you may have.

In addition to Six Sigma, don’t forget about the Work Ready certification offered through Economic Development. We encourage you to have your employees take the Work Ready assessment.

Our focus is your business, your employees, and providing top-notch training tailored to meet your needs. We hope you will take advantage of all we have to offer.

How skilled is your workforce in jobs that are critical to your success? ACT can help you answer these questions through corporate certification, a process which assesses the skills of your workforce at the level of the individual employee. We focus specifically on the skill sets your employees need to be competent at specific jobs within your company.

ACT Centers offers: n

n n

n

Skill-specific training through approximately 3,000 computer- based and Web-based courses developed by leading courseware providers.

Workplace skills assessments.

Computer-delivered certification and licensure tests for the trades and professions.

Distance learning using the latest technology.

For businesses and organizations, using the ACT Center™ at Albany Tech will:

Sincerely,

n Enable you to deliver training

locally or remotely with

appropriate technology. n Provide on-demand learning

opportunities for individuals

or groups. n Allow convenient assessment of

job applicant skills through ACT’s

WorkKeys® system.

Anthony O. Parker

4

ACT

Center

Technically Speaking

Fall 2011

n

n

n

n

n

n

Provide a facility with support staff and technology for training sessions.

Offer backup to training done in-house.

Provide training and assessment in one location.

Save time and money since employees using individualized, self-paced courseware don’t waste time on material they already know.

Provide a broader range and higher quality of training than many small-size and medium-size companies can usually afford.

Keep you competitive with major corporations at a reasonable cost.

For professional organizations, using the ACT Center at Albany Tech will: n Offer you access to ACT’s extensive

experience administering

assessments for professional

Winter 2010 Fall 2011

n

n

n

n

groups in many fields.

Provide high-quality, valid, reliable assessments at an affordable cost.

Provide state-of-the-art technology needed to deliver tests efficiently.

Ensure confidentiality through the highly secure transmission of sensitive data.

Provide training and assessment in one location.

FOR INDIVIDUALS, USING THE ACT CENTER AT ALBANY TECH WILL: n Give you convenient access to programs to enhance your skills and career. n Provide a broader range and higher quality training than has been available before. n Enable you to keep your skills on the cutting edge at a reasonable cost.

Learn more about ACT Centers by visiting http://www.act.org.

Technically Speaking

21

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Work Ready Connect Overview On September 9, 2010, Governor Perdue announced Work Ready Connect - the newest member of the Work Ready family. To help Georgians understand this new tool, an overview and site walk-through is provided.

Work Ready Connect - www.workreadyconnect.org - is designed to help you use your Work Ready Certificate to find the best job for your skills. It is offered exclusively to those who have earned Work Ready Certificates and can bring you a step closer to your next career opportunity.

On the website, you can: • Built a personal profile that highlights your job skills, education and qualifications • See recommended jobs for your skill set • Search and apply for jobs throughout the state • Connect with Georgia employers seeking the best possible candidate for their jobs

How It Works

Any Georgian holding a Work Ready Certificate can create a customized profile showcasing their education, job skills and experience.

The process is simple and takes only minutes to complete. As you gain new skills, you can update your job profile and gain access to new career opportunities.

Work Ready Connect allows users to search for jobs among companies recognizing Work Ready and will provide recommended jobs based on your profile. And while using Work Ready Connect does not guarantee you will be hired, it does help you stand out from the competition by verifying your core job skills and demonstrating your commitment to success to potential employers.

Benefits

Work Ready Connect gives you a direct line to employers looking for people with your skill set. And these job postings aren’t available to everyone - just those with the Work Ready Certificate level sought by the company. Start building your profile now to stand out in the job market.

Voice of the

Vice President Programs That Fit Your Needs ...

GUARANTEED! This issue of Technically Speaking is a bit different.

We choose to acquaint you with the outstanding group of individuals that work for you in the Economic Development Division at Albany Technical College. I think you will find that the professionals that work for you, day in and day out, are not only professionally qualified but are dedicated to the mission of the College and to your success as an employer in this Region. We are all here because we believe that we can truly make a difference in the economic success of this region and, thereby, increasing the quality of life for all those who live, work and play in Southwest Georgia.

In addition to the profiles of our professionals, you will find information about programs and services offered by the Division. As I have said in this space previously, we want to be an extension of your training departments. We are here to help you and your employees and stand ready to assist you in any way you need. Whether it’s Leadership Training, Lean Six Sigma, Logistics, specific machinery and technology training….whatever the need, we stand ready to assist you.

Please give us a call or visit us online and send us an email! www.albanytech.edu edp@albanytech.edu 229-430-3563

Matt Trice Vice President Economic Development Programs

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Technically Speaking

Fall 2011

Fall 2011

Technically Speaking

5

Business Logistics

PROGRAM DESCRIPTION:

The Business Logistics program is a sequence of courses that are designed to prepare students for employment in the field of business logistics. The program combines core education courses with specific occupational courses in the areas of customer service, supervision, supply chain management and logistics, which are designed to provide an overvidew of the process from produce idea conception to the delivery of the product to the consumer.

Basic Skills ENGL ENGL MATH PSYC

1010 1012 1013 1010

Diploma (54 credits) Fundamentals of English I Fundamentals of English II Algebraic Concepts Basic Psychology

Degree (60 credits)

General Core Area I Language Arts/Communications

(12 cr.)

3 3 3 3

Composition & Rhetoric Technical Communications

3 3

PSYC 1101 ECON 1101

Intro to Psychology Principles of Economics

3 3

MATH 1111

College Algebra

3

Area III Natural Sciences/Mathematics Area IV Humanities/Fine Arts HUMN 1101 Humanities Completion of the occupational courses

COMP 1000 MGMT 1105 MGMT 1115 MGMT 2130 MGMT 1120 MGMT 2205 MGMT 2410 SCMA 1000 SCMA 1015 SCMA 1020 LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Introduction to Computers Organizational Behavior Leadership Employee Training and Development Introduction to Business Service Sector Management Change and Career Management Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management Business Logistics Purchasing Materials Management Product Lifecycle Management

Occupational Courses COMP 1000 MGMT 1105 MGMT 1115 MGMT 2130 MGMT 1120 MGMT 2205 MGMT 2410 SCMA 1000 SCMA 1015 SCMA 1020 LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Degree

Introduction to Computers Organizational Behavior Leadership Employee Training and Development Introduction to Business Service Sector Management Change and Career Management Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management Business Logistics Purchasing Materials Management Product Lifecycle Management

GET WORK READY!

3

Business Logistics Management Diploma

Occupational Courses

Do You Want To Stand Out?

(18 cr.)

ENGL 1101 ENGL 1105

Area II Social/Behavioral Sciences

MANAGEMENT

Diploma & Associate Degree In ...

(42 cr.)

3 3 3 3 3 3 3 3 3 3 3 3 3 3

iors in areas that are trainable and coachable, such as carefulness, cooperation, discipline and drive

Throughout its assessments, Certificate and skills gap training components, Work Ready guarantees workers have the talent necessary for existing jobs and the skill to master the innovative technologies tomorrow’s jobs will require.

Certificate

Assessment

• Platinum Level: Signifies an individual has scored at least a level of six in each of the three core areas and has the necessary skills for 99 percent of the jobs in the WorkKeys® database • Gold Level: Signifies an individual has scored at least a level of five in each of the three core areas and has the necessary skills for 90 percent of the jobs in the WorkKeys® database • Silver Level: Signifies an individual has scored at least a level of four in each of the three core areas and has the necessary skills for 65 percent of the jobs in the WorkKeys®

The Work Ready assessment is administered by ACT’s nationally accredited WorkKeys® system and measures both core skills and work habits. The Work Ready Certificate quantifies skills in two areas:

(42 cr.)

3 3 3 3 3 3 3 3 3

• Core skills assessment measures skills in Applied Mathematics, Reading for Information and Locating Information, three skills that are highly important to the majority of jobs in the workplace • Work Habits assessment measures work-related attitudes and behav-

3 3 3 3 3

6

Work Ready Components

Technically Speaking

Fall 2011

The Work Ready Certificate is awarded based on the lowest score level earned in the three core skill assessment areas. Certificates are issued at four levels:

Fall 2011

database • Bronze Level: Signifies an individual has scored at least a level of three in each of the three core areas and has the necessary skills for 35 percent of the jobs in the WorkKeys® database

Skills Gap Training The state’s network of technical colleges offer a variety of ways for you to improve your Work Ready skill level and develop a self-improvement plan to boost your Work Habits score. You can contact the Work Ready administrator at Albany Technical College to learn how to access free online skills gap trainining.

Individualized instruction may also be provided at no charge through adult education centers located on the main or satellite campuses. For a small fee, you or your employer can access instructor-led training through Albany Technical College’s continuing education department.

Technically Speaking

19

Anywhere!

Anytime!

Extend Your Reach

?

Going nowhere with your career Grab a ticket for success from

ALBANY TECH

Take your Continuing Education 2go: Through our partnership with Gatlin Education Services (GES), Albany Tech offers over 300 online courses in the many fields listed below. For a full listing of courses and costs, please visit our site at: http://ed2go.com/albtech/ Accounting and Finance Business Computer Applications Design and Composition Health Care and Medical Language and Arts Law and Legal Personal Development Teaching and Education Technology Writing and Publishing

Online Courses: • Comprehensive online course in a six-week format • Expert instructors lead each course • Engaging Student discussion areas • New sessions starting monthly • Confirmation of completion awarded with passing scores

The Technical College System of Georgia has four unique certification programs that prepares Southwest Georgia’s workforce in the areas of customer service, manufacturing, distribution and supervision.

FEATURED ED2GO PROGRAM FOR FALL SEMESTER: Speed Spanish Imagine yourself speaking, reading, and writing Spanish. Now you can with Speed Spanish!

This course is designed for anyone who wants to learn Spanish pronto. You will learn six easy recipes for gluing Spanish words together to form sentences. In no time at all, you will be able to go into any Spanish-speaking situation and converse in Spanish. “Qué Bueno.”

Designed by service-training professionals, the Certified Customer Service Specialist program provides an available work force for Georgia’s hospitality, retail and other service industries. Customer contact is vital to these operations.

The Certified Manufacturing Specialist program is providing Georgia’s manufacturing businesses with qualified employees with strong foundational manufacturing skills.

The newest specialist program provides a broad background of the manufacturing and distribution skills and methods. This program will allow Georgia industries to hire individuals with confidence and provide

18

!

and we’ll get you there

Technically Speaking

Fall 2011

Fall 2011

a new level of skill and ingenuity to warehousing and distribution.

The Supervisory Specialist Certificate program focuses on the skills needed to manage the work of others, including all aspects of management from hiring personnel, training and motivating others, and performance evaluations.

Claim your ticket to success at Albany Tech and join the thousands of people who have found job satisfaction and advancement through certification. These programs are HOPE eligible for those who qualify.

Technically Speaking

7

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DEFINEand MEASURE ANALYZE ANALYZE CONTROL DEFINE ANALYZEin IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL For those who qualify, financial aid is currently available for these certifications DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL underMEASURE the HOPE Grant. ANALYZE Beginning in August 2011, the totalANALYZE cost of these programs DEFINE ANALYZE CONTROL DEFINE MEASURE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE (tuition and fees) will be $822 of which HOPE will pay $546.75. The student CONTROL will DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL be responsible for $275.25, as well as the admissions application fee of $22.50.

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Lean Six Sigma Green Belt, Black Belt

For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

8 8

Technically TechnicallySpeaking Speaking

FallFall 2011 2011

CDL Refresher Course

Staying aware of the latest equipment, communication upgrades, and state laws will help you get

back on the road or in a new job!

Keep your Georgia Commercial Driver’s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

CDL Refresher Length: 40 hours Cost: $450 Albany: June 8, 2009 Monday thru Friday, 8am-5pm Albany: June 17, 2009 Monday thru Friday, 8am-5pm For registration or scheduling information, contact us at 229.430.3563 or email edp@albanytech.edu.

Fall 2011

Technically Speaking

17

Forklift Operator Receive operator training in accordance with OSHA Standard 1910.178.

LSC

Logistics Specialist Certificate

Training

This eight-hour program is for participants with prior operator training and fully covers the requirements to be an efficient and safe forklift operator.

Subjects covered include: n n n n n n n n n n n

Operator competencies, including operating instructions, warnings, and precautions for the type of truck to be operated; Truck controls and instrumentation: where they are located, what they do, and how they work; Engine or motor operation; Steering and maneuvering; Attachments - operation and use limitations Vehicle capacity/stability Vehicle inspection and maintenance Refueling/recharging Operating limitations Operating environment (surface conditions, loads and their effects, load manipulation, stacking/unstacking, pedestrian traffic Other hazards where vehicle is operated (ramps/loading docks/closed environments, lack of ventilation, etc.)

This course is eight (8) hours in length; three hours of classroom and the balance devoted to hands-on driving.

Upon successful completion of the classroom and driving requirements, participants will be issued a certificate of training.

Certificates (Embedded and Stand Alone)

Logistics Specialist: LS21

The Logistics Specialist program is designed to provide educational opportunities to individuals that will enable them to obtain the knowledge, skill, and attitudes to succeed in their chosen professions. This program provides academic and hands-on instruction, which supports effective learning within the program and which enhances professional performance on the job.

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!

LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Business Logistics Purchasing Materials Management Product Lifecycle Management

Supply Chain Management: SC31 SCMA 1000 SCMA 1015 SCMA 1020

Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management

Customer Contact Specialist: CCQ1 MGMT 1120 MGMT 2205 MGMT 2410

Introduction to Business Service Sector Management Change and Career Management

MGMT 1105 MGMT 1115 MGMT 2205

Organizational Behavior Leadership Service Sector Management

AUMF AUMF AUMF AUMF AUMF

Manufacturing Organizational Principles Manufacturing Workforce Skills Manufacturing Production Requirements Automated Manufacturing Skills Representative Manufacturing Skills

Service Supervision Specialist: SS71

Certified Manufacturing Specialist: CM51 1520 1540 1560 1580 1660

Certified Customer Service Specialist: CS81 MKTG 1161 MKTG 1162 MKTG 1163 MKTG 1164 MKTG 1165

Service Industry Business Environment Customer Contact Skills Computer Skills for Customer Service Business Skills for the Customer Service Environment Personal Effectiveness in Customer Service

Certified Warehousing and Distribution Specialist: CW11 CWDS 1540 CWDS 1560 CWDS 1580 CWDS 1600

Working in the Warehouse Environment Warehousing Core and Workforce Skills Warehousing and Distribution Process Warehousing Technology Skills

MGMT 1310 MGMT 1315 MGMT 1320

Introduction to Quality Assurance Define and Measure Analyze, Improve, Control

MGMT 1340 MGMT 1350 MGMT 1360

Quality Assurance Philosophy Quality Assurance Tools Advanced Quality Assurance Process

Quality Assurance Specialist: QA31

Quality Assurance Professional: QA21

16

Technically Speaking

Â

Fall 2011

Fall 2011

Technically Speaking

(12 cr.)

3 3 3 3 (9 cr.)

3 3 3 (9 cr.)

3 3 3 (9 cr.)

3 3 3 (11 cr.)

1 2 1 3 4 (11 cr.)

2 4 2 2 1 (10 cr.)

2 4 2 2 (9 cr.)

3 3 3 (9 cr.)

3 3 3

9

Business & Industry Services

Deliver!

Design, Develop,

One of the primary strength of the Economic Development Programs (EDP) Division is the ability to design, develop, and deliver training that meets the specific needs of the client organization. These customized or contract training are developed using company-prescribed guidelines and delivered at a time and place that is convenient to the customer. Training may also take place at our 20,000-square-foot Manufacturing Technology Center, or in one of our networked computer labs.

Whether at your place or ours, EDP instructors deliver the training you need when you need it.

EDP can also provide the following: • • • • • • • • •

Lean Manufacturing Electronic and Instrumentation Leadership OSHA compliance package Strategic planning Team-building Customer service MS Office (2003 & 2007) Mechanical, electrical, HVAC, hydraulic, pneumatics skills training

*and more*

The Driver’s Education course is taught throughout the year at the various High Schools in Albany Tech’s Service Delivery Area (SDA) at various times.

The course is designed to meet the State’s Joshua Law requirements. The classes consists of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion.

Contact Felix Oaks (Sonny) at 229.883.2929 for class schedules at the high schools, or email edp@albanytech.edu.

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email edp@albanytech.edu.

For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.

Fall 2011

Technically Speaking

15

EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Continuing Education

Special Introductory Offer - REGISTER NOW! We offer convenient, affordable, one-stop Continuing Education. State of Georgia and National Registry Refresher Courses will fulfill all required State and Registry Recertification requirements. Classes meet once per week on Monday or Wednesday for 10 weeks. To schedule, call Gary Fragé at 229.430.3593 or Hope Muraro at 229.430.3563. For direct questions regarding classes, call Brian Suber at 229.430.3093.

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS) Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours

Cost: $250

INDIVIDUAL RECERTIFICATION COURSES

RN, LPN, MD All Medical Professionals CPR: $50 (length: 4 hours, 8am-12pm) ACLS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PALS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PHTLS: $100 (8 hours, 8am-5pm with a one hour lunch) Each class will be one day per week on Monday or Wednesday

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

FACE-TO-FACE

8am-5pm in Room 112 All courses are taught by EMS instructors.

Course Completion documents and cards will be given the last week of class.

These same classes will be offered every quarter. Visit www.albanytech.edu for details. Click on “Areas of Study,” then “Paramedic Program” for dates and times.

Albany Tech’s collaboration with 360 Training allows the individual learner to take online courses for personal career growth and compliance courses that include: • Cosmetology • Real Estate Pre-License • Real Estate Post-License • Real Estate CE Courses • OSHA Hazardous Waste Training The courses are: • 100% online and self-paced • 24/7 technical support • State-approved and accredited To register, contact EDP at 229.430.3563 or email edp@albanytech.edu

14

Technically Speaking

Fall 2011

Fall 2011

Technically Speaking

11

inside

ATC’S ECONOMIC DEVELOPMENT TEAM MATT TRICE

Vice President of Economic Development

GARY FRAGÉ

Director of Business & Industry

STEVE EIDSON

Instructor, Economic Development Programs

I served for nearly 22 years in the United States Marine Corps in various positions. These include Infantry Platoon Sergeant, Platoon Commander, Drill Instructor at Parris Island, Assistant Marine Officer Instructor at the University of Rochester, and Equal Opportunity Advisor for the Commander Marine Corps Logistics Command, Albany, GA among others. During my time in the Marine Corps, I had the privilege of training, developing, and leading men and women in the service of our nation. After leaving the Marine Corps in 1999, I spent the next two years working as a Mortgage Loan Officer, and as an Assistant Branch Manager for a Finance Company. In search of job satisfaction, I joined the Economic Development Division of Albany Technical College in 2001 as an Adjunct Instructor, which led to a full time position in 2002.

As Director of Business and Industry Services, I manage the services we offer to area Businesses and Industries (e.g., customized training), the Continuing Education Program, and function as Dean of Academic Affairs for our Credit Program offerings. I also serve as the Administrator for the Georgia Work Ready Initiative. I am responsible to the Vice President of Economic Development Programs, Albany Technical College.

Albany Technical College’s Economic Development Division serves a seven county Service Delivery Area (SDA). Our primary goal in supporting the mission of Albany Tech is to develop the workforce. The Economic Development Division (EDP) accomplishes this goal by offering a wide range of services that include Customize Contract Training, Continuing Education Courses, Credit Programs, Georgia Work Ready Program, High Stakes Testing, and Professional Certification through our ACT Center, Classroom/Conference Space Rental, QuickStart Training Services, and Retraining Tax Credits. These programs represent EDP’s contribution to the relevance of Albany Tech in our SDA and beyond. During the past year, EDP has provided customized contract training to 529 students from 41 companies, totaling 46,495 contact hours. Another 268 students enrolled and completed various Continuing Education courses totaling approximately 5,000 contact hours. EDP also worked with the 7 Counties that make up our SDA in becoming Certified Work Ready Communities. In addition, EDP collaborated with other schools in the Southwest Georgia Region to certify an additional 8 Counties as Work Ready Communities. Another way EDP impacts the community is through the creation of Credit Programs that addresses specific professional development needs of area industries. These programs include Business Logistics Management (BLM) Diploma and Associates degree as well as Lean Six Sigma Green and Black Belt Certificates.

The key to EDP’s efficiency and effectiveness is the quality of the people we have in the Division and our shared passion and commitment to make a difference. In addition to our people, we utilize a variety of tools to enable us to deliver the range of services to the Communities we serve. For example, we partner with companies such as ed2go, 360 Training, to deliver high quality compliance and workforce education online.

In my role, I develop and teach for credit courses, develop online and hybrid course formats for course presentation, and assist in managing the Business Logistics diploma and degree programs. I also manage the Six Sigma Quality Assurance Specialist and Professional Technical Certificate of Credit programs. These programs involve student recruitment, assisting students in resolving registration and financial aid issues. In addition, I develop and teach courses for contract training, assist in the development of promotional materials for all programs. I assist in the development of Division goals and objectives, work with other team members to ensure that all goals and objectives are met for the Division. I also work with the ongoing utilization of the college’s QEP project; serve on various committees related to the life of the college.

My educational background in Conflict Management enables me to bring a level of understanding and expertise in the soft skills training area to the department. My background in public speaking and training has enabled me to communicate effectively the different levels of material that Economic Development is required to utilize. During my 31-year career in located ministry and in working with non-profit organizations, I was able to develop leadership and management skills that I feel benefit the department and move us forward in meeting our goals. My experience in providing high levels of customer service has enabled me to not only write about the nature of service but to practice those skills. This has enabled our department to grow in its ability to meet the needs of students in both the credit and contract training arenas. This in turn has impacted our ability as an organization to maintain profitability and to see individuals and organizations return to us for the services we provide.

Our credit programs comprise a diploma and degree program in Business Logistics Management, which is the process of delivering goods, and materials into the hands of the customer whether that is locally, within state or country, or into the foreign marked. We also offer individual certificates within those programs in the specific areas that make up the overall business logistics idea. These are the Customer Contact Specialist, the Service Supervision Specialist, the Supply Chain Management, and Logistics certificate programs. In addition to these programs, we offer two individual certificates in the area of Six Sigma Quality Assurance, the Green Belt and Black Belt programs. These programs are designed to equip individuals with the necessary skills to function as members of Six Sigma teams that would strive to improve effectiveness and eliminate waste in the work environment. The DMAIC format is utilized as the basis for both programs with hands on activities and project simulations that give practical experience in the areas. Each of these is done within one semester and provides not only a Technical Certificate of Credit but certification in both areas as well.

BRENDA BRYANT Office Assistant

I began my career in Economic Development after graduation from Auburn University as the Director of Government Services for the Middle Georgia Regional Commission in Macon, Georgia. In that role, I was responsible for grant administration and the public administration functions for the member governments in the Middle Georgia Region.

I have been the President /CEO of the Bainbridge-Decatur County Chamber of Commerce and Development Authority; the Vidalia Toombs County Chamber of Commerce and Development Authority and the Sr. Vice President for Economic Development at the Greater Hall Chamber of Commerce in Gainesville, Georgia. I also served as one of three Economic Development Officers for the Georgia Department of Economic Development. I have served as a committee chair for the Georgia Economic Developers Association, a Board Member of the Georgia Association of Chamber of Commerce Executives, past Chairman of the SWGA Chamber Council and Chair of the Regional Committee for the Georgia Quail Hunt. I am a graduate of Leadership Albany and Leadership Georgia and hold the Certified Economic Developer Trainer (CEDT) designation from the TCSG. I got into the Economic Development business in order to help people. By assisting in creating jobs, training our workforce and recruiting industry, I not only impact the communities as a whole but I am part of a team that impacts individuals’ quality of life and provides them with an opportunity for a better job, a better career and a better, overall, quality of life.

My background includes four years working with Hawaii Pacific College as Executive Assistant to the Executive Vice President.

I also have sixteen years experience working with various chambers of commerce in Jacksonville, NC, Jacksonville, FL, and Albany Georgia. At the Albany Chamber, I was executive assistant to the President of Economic Development/Chamber of Commerce. In these roles, I became familiar with many segments of the community, which enabled me to make contacts with many levels of management in particular areas.

My primary role in the Economic Development Division is to provide support for the Continuing Education Program. In this capacity, I create the class, enroll the students by inputting data on each participant into the Banner System, and assigned a class number. This also involves calling those students who have indicated an interest in a particular class that is being created.

A specified number of students must be enrolled in order to make the class. The Continuing classes include but not limited to Drivers Education, Vehicle Escort Certification, Forklift, CDL, and LOGCOM Academy. Other supporting roles include answering calls, provide front desk support by greeting customers, ascertain their needs, and provide the needed assistance. I also maintain reservations for the Kirkland Conference Center, order supplies for office personnel, assist with data input for Georgia Work Ready applicants and make financial deposits.

The primary tools I use in my role to make the Economic Development more effective and efficient are knowledge of people and places in Albany, knowledge of computer, Open-mindedness, and patience.

12

Technically Speaking

Fall 2011

JOHN KLEMM

Director of Business Logistics Program

My role in the Economic Development Programs (EDP) Division is to manage the Business Logistics Degree Program and to teach and advise students. In addition, I assist in other areas when directed by the VP Economic Development Programs, or Director of Business and Industry Services (B&I).

As a Marine for 25 plus years, I worked in a variety of positions that enhanced my knowledge of how the Marine Corps manages and moves equipment to meet the needs of the Warfighter. For example when I reported for duty with the Inspector General of the Marine Corps, I was tasked with writing the Marine Corps policy for Marine Corps Readiness during the First Gulf War. This policy laid out how equipment would be moved and how left behind equipment would be managed. I also went on several inspection trips to inspect equipment readiness for the Commandant. As a civilian employee for the Marine Corps, I spent nine years as the Operations Director, Marine Corps Systems Command, Albany, GA. I was responsible for overseeing the equipment sustainers and being a liaison between Systems Command and Logistics Command and other agencies. This job entailed being a go between commands to ensure the flow of equipment, parts, etc. moved uninhibited during critical times in the war on terror.

The tools I utilize in my role to make the Economic Development more effective and efficient include the use of Banner WEB and Angel, which helps me manage the students in the program. The essential component to EDP’s effectiveness and efficiency is the teamwork that the staff of EDP exhibits. Teamwork is a big help in providing excellent educational opportunities to our students.

VALERIE WILLIAMS

As Administrative Assistant to the VP of Economic Development my role is to ensure that the day-to-day operations of the department run smoothly and efficiently. I am tasked with a multitude of assignments from event scheduling for the Kirkland Conference Center, Logistics Auditorium and Executive Board Room, creating and submitting reports in a timely manner, payroll, implementing office procedures and creating a pleasant and professional atmosphere for both our students and community business partners.

With over 15 years in the corporate sector, I bring my project management, computer and people skills to the forefront while occupying my current position. My vast knowledge in the Logistics industry as a Customer Solutions Analyst, Operations Manager, and Territory Manager allows me to assist in a variety of projects within the Economic Development Department. With an extensive background in customer service, office and project management it allows me to offer administrative support along with a keen insight into streamlining policies and procedures.

Our goal is to enrich our community through Continuing Education courses and helping our business partners enhance their workforce by offering customized training courses via our Business & Industry Program. By taking on the role of instructor for the Georgia Work Ready Basic Computers class, I have the honor of assisting in creating professional, business and tech savvy applicants and personnel. I am now also a certified instructor for our Customer Service Specialist program.

In order to guarantee that our office runs effectively and efficiently I’ve went through the process of clearly understanding what the department offers, what our goals are and what is expected of us from all parties being serviced. The tools necessary to safeguard the integrity of our department are implementing policies and procedures for the admission process for all students, creating and using resources such as Banner, KMS, department drives for softcopy storage of all files, cross training staff and usage of software applications (Outlook Calendar, Access, and Excel).

In the 8 months that I have been here, I can say is that we (EDP) play a vital role in educating those individuals both employed and unemployed to gain the skills sets needed to maintain or obtain an exciting career. We create partnerships with the local businesses and providing them with the missing components that will help them create a professional and growing workforce. EDP listens to the employer to determine their needs and has provided the classrooms, testing facility (ACT Center), instructors, or the entire course training to assists in obtaining a knowledgeable staff network. Also, with the Georgia Work Ready assessment, we are bridging the gap for employers and employees to infiltrate the necessities of both parties.

TORREY HOLMES

I have extensive administrative experience, most recently having served as the GED secretary in the Adult Education Department here at Albany Technical College. I have also held the position of administrative assistant at the Albany Symphony Orchestra where I provided clerical support for the orchestra, assisted in the planning of community and fundraising events, and resolved a range of administrative concerns and inquiries. Prior to moving to Albany, GA, I resided in Woodbridge, VA where I worked in the non-profit sector for eight years performing a wide variety of task. These tasks include event planning, membership records clerk, seminary registrar, and special assistant to the pastor. I also served the Department of Homeland Security, in Washington, DC as a Security Assistant Sr. Specialist.

My creativity, organizational and people skills are used quite often, as well as my willingness and ability to get the job done.

My role in the Economic Development Programs (EDP) Division is that of an Administrative Support Assistant, I prepare, and/or type a variety of reports, purchase orders, requisitions, forms, work orders, and invoices. I perform research as needed. I organize the Business and Industry filing system; verify accuracy of files and makes corrections; maintain and update both hard copy and computerized files as needed. I compile and enter a variety of computerized data. I also provide customer service, whereas I greet clients, students, & visitors, answer the telephone and respond to routine requests for information or assistance from employees, the public and other individuals. I take messages, and/or route calls to the appropriate individual. I am cross-trained to fulfill the roll of Proctor for the Georgia Work Ready Assessment, as well as the administrative functions of the Continuing Education Programs.

One of the many ways EDP serves the communities is through the Georgia Work Ready Assessment (GWRA). The assessments are powered by the ACT WorkKeys Skills, which include Applied Mathematics, Locating Information, Reading for Information, and a Talent Assessment, which measures work habits and work-related attitudes. The GWRA is offered thru the Governor’s Office of Workforce Development (GOWD) in an effort to make Georgia’s workforce more competitive and qualified to work in any given industry. The assessment is free and is proctored through EDP.

DON REHBERG

I have a background in manufacturing, having spent 15 years at P&G as a technician. I performed duties such as production, maintenance and served several years as safety representative for various teams. This included making sure we were always OSHA compliant. I also owned and managed a restaurant (Moe’s) for 3 years. Duties included hiring, training and operations, which included inventory control and customer service, which was always a priority of mine.

As the Testing Assistant, operate the ACT Center. Our ACT center allows us to deliver computer-based testing and training services to individuals, employers, and professional organizations. Through the ACT Center, we offer tests for licensure and certification in many professions, such as Foreign Service Officers, Dieticians, Social Workers, PGA Golfers and many, many, more.

I also administer the Georgia Work Ready Assessment to ATC’s Faculty/Staff and students, as well as the communities that compose ATC’s Service Delivery Area, which include High School seniors throughout the Southwest Georgia School Systems.

The ACT Center is another resource used by EDP to serve and develop the SDAs’ workforce needs.

Administrative Assistant to the Vice President of Economic Development

Administrative Support Assistant

Testing Assistant

Fall 2011

Technically Speaking

13

EMT - Paramedic - MD - PA - RN - LPN - All Licensed Professionals

Continuing Education

Special Introductory Offer - REGISTER NOW! We offer convenient, affordable, one-stop Continuing Education. State of Georgia and National Registry Refresher Courses will fulfill all required State and Registry Recertification requirements. Classes meet once per week on Monday or Wednesday for 10 weeks. To schedule, call Gary Fragé at 229.430.3593 or Hope Muraro at 229.430.3563. For direct questions regarding classes, call Brian Suber at 229.430.3093.

EMERGENCY MEDICAL TECHNICIAN (EMT) BASIC (24 HOURS), EMT I (36 HOURS), PARAMEDIC I (48 HOURS) Any of these courses plus CPR, ACLS, PALS, PHTLS ... Length: 80 hours

Cost: $250

INDIVIDUAL RECERTIFICATION COURSES

RN, LPN, MD All Medical Professionals CPR: $50 (length: 4 hours, 8am-12pm) ACLS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PALS: $100 (length: 8 hours, 8am-5pm with a one hour lunch) PHTLS: $100 (8 hours, 8am-5pm with a one hour lunch) Each class will be one day per week on Monday or Wednesday

ALL CLASSES WILL BE HELD AT THE ALBANY TECHNICAL COLLEGE CHARLES B. GILLESPIE, M.D. CENTER FOR EMERGENCY RESPONDERS

FACE-TO-FACE

8am-5pm in Room 112 All courses are taught by EMS instructors.

Course Completion documents and cards will be given the last week of class.

These same classes will be offered every quarter. Visit www.albanytech.edu for details. Click on “Areas of Study,” then “Paramedic Program” for dates and times.

Albany Tech’s collaboration with 360 Training allows the individual learner to take online courses for personal career growth and compliance courses that include: • Cosmetology • Real Estate Pre-License • Real Estate Post-License • Real Estate CE Courses • OSHA Hazardous Waste Training The courses are: • 100% online and self-paced • 24/7 technical support • State-approved and accredited To register, contact EDP at 229.430.3563 or email edp@albanytech.edu

14

Technically Speaking

Fall 2011

Fall 2011

Technically Speaking

11

Business & Industry Services

Deliver!

Design, Develop,

One of the primary strength of the Economic Development Programs (EDP) Division is the ability to design, develop, and deliver training that meets the specific needs of the client organization. These customized or contract training are developed using company-prescribed guidelines and delivered at a time and place that is convenient to the customer. Training may also take place at our 20,000-square-foot Manufacturing Technology Center, or in one of our networked computer labs.

Whether at your place or ours, EDP instructors deliver the training you need when you need it.

EDP can also provide the following: • • • • • • • • •

Lean Manufacturing Electronic and Instrumentation Leadership OSHA compliance package Strategic planning Team-building Customer service MS Office (2003 & 2007) Mechanical, electrical, HVAC, hydraulic, pneumatics skills training

*and more*

The Driver’s Education course is taught throughout the year at the various High Schools in Albany Tech’s Service Delivery Area (SDA) at various times.

The course is designed to meet the State’s Joshua Law requirements. The classes consists of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion.

Contact Felix Oaks (Sonny) at 229.883.2929 for class schedules at the high schools, or email edp@albanytech.edu.

We also offer One-on-One six-hour Driver’s Education for the adult beginner. Contact us at 229.430.3563 or email edp@albanytech.edu.

For more information, or to schedule training, please contact the Director of Business and Industry Services at 229-430-3593.

Fall 2011

Technically Speaking

15

Forklift Operator Receive operator training in accordance with OSHA Standard 1910.178.

LSC

Logistics Specialist Certificate

Training

This eight-hour program is for participants with prior operator training and fully covers the requirements to be an efficient and safe forklift operator.

Subjects covered include: n n n n n n n n n n n

Operator competencies, including operating instructions, warnings, and precautions for the type of truck to be operated; Truck controls and instrumentation: where they are located, what they do, and how they work; Engine or motor operation; Steering and maneuvering; Attachments - operation and use limitations Vehicle capacity/stability Vehicle inspection and maintenance Refueling/recharging Operating limitations Operating environment (surface conditions, loads and their effects, load manipulation, stacking/unstacking, pedestrian traffic Other hazards where vehicle is operated (ramps/loading docks/closed environments, lack of ventilation, etc.)

This course is eight (8) hours in length; three hours of classroom and the balance devoted to hands-on driving.

Upon successful completion of the classroom and driving requirements, participants will be issued a certificate of training.

Certificates (Embedded and Stand Alone)

Logistics Specialist: LS21

The Logistics Specialist program is designed to provide educational opportunities to individuals that will enable them to obtain the knowledge, skill, and attitudes to succeed in their chosen professions. This program provides academic and hands-on instruction, which supports effective learning within the program and which enhances professional performance on the job.

Classes will be held on the second and fourth Saturday from 8am-5pm. Cost is $100. Please call 229.430.3563 for information or to register for the class!

LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Business Logistics Purchasing Materials Management Product Lifecycle Management

Supply Chain Management: SC31 SCMA 1000 SCMA 1015 SCMA 1020

Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management

Customer Contact Specialist: CCQ1 MGMT 1120 MGMT 2205 MGMT 2410

Introduction to Business Service Sector Management Change and Career Management

MGMT 1105 MGMT 1115 MGMT 2205

Organizational Behavior Leadership Service Sector Management

AUMF AUMF AUMF AUMF AUMF

Manufacturing Organizational Principles Manufacturing Workforce Skills Manufacturing Production Requirements Automated Manufacturing Skills Representative Manufacturing Skills

Service Supervision Specialist: SS71

Certified Manufacturing Specialist: CM51 1520 1540 1560 1580 1660

Certified Customer Service Specialist: CS81 MKTG 1161 MKTG 1162 MKTG 1163 MKTG 1164 MKTG 1165

Service Industry Business Environment Customer Contact Skills Computer Skills for Customer Service Business Skills for the Customer Service Environment Personal Effectiveness in Customer Service

Certified Warehousing and Distribution Specialist: CW11 CWDS 1540 CWDS 1560 CWDS 1580 CWDS 1600

Working in the Warehouse Environment Warehousing Core and Workforce Skills Warehousing and Distribution Process Warehousing Technology Skills

MGMT 1310 MGMT 1315 MGMT 1320

Introduction to Quality Assurance Define and Measure Analyze, Improve, Control

MGMT 1340 MGMT 1350 MGMT 1360

Quality Assurance Philosophy Quality Assurance Tools Advanced Quality Assurance Process

Quality Assurance Specialist: QA31

Quality Assurance Professional: QA21

16

Technically Speaking

Â

Fall 2011

Fall 2011

Technically Speaking

(12 cr.)

3 3 3 3 (9 cr.)

3 3 3 (9 cr.)

3 3 3 (9 cr.)

3 3 3 (11 cr.)

1 2 1 3 4 (11 cr.)

2 4 2 2 1 (10 cr.)

2 4 2 2 (9 cr.)

3 3 3 (9 cr.)

3 3 3

9

DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINEAlbany MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE Specialist ANALYZE (Green IMPROVEBelt) CONTROL Technical College offers the Quality Assurance DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL the Quality Assurance Professional (Black MEASURE Belt) certificates Six Sigma.

DEFINEand MEASURE ANALYZE ANALYZE CONTROL DEFINE ANALYZEin IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL For those who qualify, financial aid is currently available for these certifications DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL underMEASURE the HOPE Grant. ANALYZE Beginning in August 2011, the totalANALYZE cost of these programs DEFINE ANALYZE CONTROL DEFINE MEASURE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE (tuition and fees) will be $822 of which HOPE will pay $546.75. The student CONTROL will DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL be responsible for $275.25, as well as the admissions application fee of $22.50.

DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE Each MEASURE ANALYZE ANALYZE CONTROL DEFINEexam, MEASURE ANALYZE IMPROVEhas CONTROL student is required to take an entrance unless the individual DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL achieved a grade of C orCONTROL better inDEFINE ENGLMEASURE 1010 andANALYZE MATH 1010.

DEFINE MEASURE ANALYZE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL For moreANALYZE information concerning either enrollment the programs and CONTROL DEFINE MEASURE ANALYZE CONTROL DEFINE MEASUREinANALYZE IMPROVE DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL financial aid, call 229.430.3500 and ask to speak with a financial aid representative DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL or emailCONTROL finaid@albanytech.edu.

DEFINE MEASURE ANALYZE ANALYZE DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL DEFINE MEASURE ANALYZE ANALYZE CONTROL DEFINE MEASURE ANALYZE IMPROVE CONTROL

Lean Six Sigma Green Belt, Black Belt

For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

8 8

Technically TechnicallySpeaking Speaking

FallFall 2011 2011

CDL Refresher Course

Staying aware of the latest equipment, communication upgrades, and state laws will help you get

back on the road or in a new job!

Keep your Georgia Commercial Driver’s License up-to-date with this week long refresher course. Relearn important Hazmat requirements and find out about changes to driving regulations and time allotments.

CDL Refresher Length: 40 hours Cost: $450 Albany: June 8, 2009 Monday thru Friday, 8am-5pm Albany: June 17, 2009 Monday thru Friday, 8am-5pm For registration or scheduling information, contact us at 229.430.3563 or email edp@albanytech.edu.

Fall 2011

Technically Speaking

17

Anywhere!

Anytime!

Extend Your Reach

?

Going nowhere with your career Grab a ticket for success from

ALBANY TECH

Take your Continuing Education 2go: Through our partnership with Gatlin Education Services (GES), Albany Tech offers over 300 online courses in the many fields listed below. For a full listing of courses and costs, please visit our site at: http://ed2go.com/albtech/ Accounting and Finance Business Computer Applications Design and Composition Health Care and Medical Language and Arts Law and Legal Personal Development Teaching and Education Technology Writing and Publishing

Online Courses: • Comprehensive online course in a six-week format • Expert instructors lead each course • Engaging Student discussion areas • New sessions starting monthly • Confirmation of completion awarded with passing scores

The Technical College System of Georgia has four unique certification programs that prepares Southwest Georgia’s workforce in the areas of customer service, manufacturing, distribution and supervision.

FEATURED ED2GO PROGRAM FOR FALL SEMESTER: Speed Spanish Imagine yourself speaking, reading, and writing Spanish. Now you can with Speed Spanish!

This course is designed for anyone who wants to learn Spanish pronto. You will learn six easy recipes for gluing Spanish words together to form sentences. In no time at all, you will be able to go into any Spanish-speaking situation and converse in Spanish. “Qué Bueno.”

Designed by service-training professionals, the Certified Customer Service Specialist program provides an available work force for Georgia’s hospitality, retail and other service industries. Customer contact is vital to these operations.

The Certified Manufacturing Specialist program is providing Georgia’s manufacturing businesses with qualified employees with strong foundational manufacturing skills.

The newest specialist program provides a broad background of the manufacturing and distribution skills and methods. This program will allow Georgia industries to hire individuals with confidence and provide

18

!

and we’ll get you there

Technically Speaking

Fall 2011

Fall 2011

a new level of skill and ingenuity to warehousing and distribution.

The Supervisory Specialist Certificate program focuses on the skills needed to manage the work of others, including all aspects of management from hiring personnel, training and motivating others, and performance evaluations.

Claim your ticket to success at Albany Tech and join the thousands of people who have found job satisfaction and advancement through certification. These programs are HOPE eligible for those who qualify.

Technically Speaking

7

Business Logistics

PROGRAM DESCRIPTION:

The Business Logistics program is a sequence of courses that are designed to prepare students for employment in the field of business logistics. The program combines core education courses with specific occupational courses in the areas of customer service, supervision, supply chain management and logistics, which are designed to provide an overvidew of the process from produce idea conception to the delivery of the product to the consumer.

Basic Skills ENGL ENGL MATH PSYC

1010 1012 1013 1010

Diploma (54 credits) Fundamentals of English I Fundamentals of English II Algebraic Concepts Basic Psychology

Degree (60 credits)

General Core Area I Language Arts/Communications

(12 cr.)

3 3 3 3

Composition & Rhetoric Technical Communications

3 3

PSYC 1101 ECON 1101

Intro to Psychology Principles of Economics

3 3

MATH 1111

College Algebra

3

Area III Natural Sciences/Mathematics Area IV Humanities/Fine Arts HUMN 1101 Humanities Completion of the occupational courses

COMP 1000 MGMT 1105 MGMT 1115 MGMT 2130 MGMT 1120 MGMT 2205 MGMT 2410 SCMA 1000 SCMA 1015 SCMA 1020 LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Introduction to Computers Organizational Behavior Leadership Employee Training and Development Introduction to Business Service Sector Management Change and Career Management Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management Business Logistics Purchasing Materials Management Product Lifecycle Management

Occupational Courses COMP 1000 MGMT 1105 MGMT 1115 MGMT 2130 MGMT 1120 MGMT 2205 MGMT 2410 SCMA 1000 SCMA 1015 SCMA 1020 LOGI LOGI LOGI LOGI

1000 1010 1020 1030

Degree

Introduction to Computers Organizational Behavior Leadership Employee Training and Development Introduction to Business Service Sector Management Change and Career Management Introduction to Supply Chain Management E-commerce in Supply Chain Management Research and Case Studies in Supply Chain Management Business Logistics Purchasing Materials Management Product Lifecycle Management

GET WORK READY!

3

Business Logistics Management Diploma

Occupational Courses

Do You Want To Stand Out?

(18 cr.)

ENGL 1101 ENGL 1105

Area II Social/Behavioral Sciences

MANAGEMENT

Diploma & Associate Degree In ...

(42 cr.)

3 3 3 3 3 3 3 3 3 3 3 3 3 3

iors in areas that are trainable and coachable, such as carefulness, cooperation, discipline and drive

Throughout its assessments, Certificate and skills gap training components, Work Ready guarantees workers have the talent necessary for existing jobs and the skill to master the innovative technologies tomorrow’s jobs will require.

Certificate

Assessment

• Platinum Level: Signifies an individual has scored at least a level of six in each of the three core areas and has the necessary skills for 99 percent of the jobs in the WorkKeys® database • Gold Level: Signifies an individual has scored at least a level of five in each of the three core areas and has the necessary skills for 90 percent of the jobs in the WorkKeys® database • Silver Level: Signifies an individual has scored at least a level of four in each of the three core areas and has the necessary skills for 65 percent of the jobs in the WorkKeys®

The Work Ready assessment is administered by ACT’s nationally accredited WorkKeys® system and measures both core skills and work habits. The Work Ready Certificate quantifies skills in two areas:

(42 cr.)

3 3 3 3 3 3 3 3 3

• Core skills assessment measures skills in Applied Mathematics, Reading for Information and Locating Information, three skills that are highly important to the majority of jobs in the workplace • Work Habits assessment measures work-related attitudes and behav-

3 3 3 3 3

6

Work Ready Components

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Fall 2011

The Work Ready Certificate is awarded based on the lowest score level earned in the three core skill assessment areas. Certificates are issued at four levels:

Fall 2011

database • Bronze Level: Signifies an individual has scored at least a level of three in each of the three core areas and has the necessary skills for 35 percent of the jobs in the WorkKeys® database

Skills Gap Training The state’s network of technical colleges offer a variety of ways for you to improve your Work Ready skill level and develop a self-improvement plan to boost your Work Habits score. You can contact the Work Ready administrator at Albany Technical College to learn how to access free online skills gap trainining.

Individualized instruction may also be provided at no charge through adult education centers located on the main or satellite campuses. For a small fee, you or your employer can access instructor-led training through Albany Technical College’s continuing education department.

Technically Speaking

19

Work Ready Connect Overview On September 9, 2010, Governor Perdue announced Work Ready Connect - the newest member of the Work Ready family. To help Georgians understand this new tool, an overview and site walk-through is provided.

Work Ready Connect - www.workreadyconnect.org - is designed to help you use your Work Ready Certificate to find the best job for your skills. It is offered exclusively to those who have earned Work Ready Certificates and can bring you a step closer to your next career opportunity.

On the website, you can: • Built a personal profile that highlights your job skills, education and qualifications • See recommended jobs for your skill set • Search and apply for jobs throughout the state • Connect with Georgia employers seeking the best possible candidate for their jobs

How It Works

Any Georgian holding a Work Ready Certificate can create a customized profile showcasing their education, job skills and experience.

The process is simple and takes only minutes to complete. As you gain new skills, you can update your job profile and gain access to new career opportunities.

Work Ready Connect allows users to search for jobs among companies recognizing Work Ready and will provide recommended jobs based on your profile. And while using Work Ready Connect does not guarantee you will be hired, it does help you stand out from the competition by verifying your core job skills and demonstrating your commitment to success to potential employers.

Benefits

Work Ready Connect gives you a direct line to employers looking for people with your skill set. And these job postings aren’t available to everyone - just those with the Work Ready Certificate level sought by the company. Start building your profile now to stand out in the job market.

Voice of the

Vice President Programs That Fit Your Needs ...

GUARANTEED! This issue of Technically Speaking is a bit different.

We choose to acquaint you with the outstanding group of individuals that work for you in the Economic Development Division at Albany Technical College. I think you will find that the professionals that work for you, day in and day out, are not only professionally qualified but are dedicated to the mission of the College and to your success as an employer in this Region. We are all here because we believe that we can truly make a difference in the economic success of this region and, thereby, increasing the quality of life for all those who live, work and play in Southwest Georgia.

In addition to the profiles of our professionals, you will find information about programs and services offered by the Division. As I have said in this space previously, we want to be an extension of your training departments. We are here to help you and your employees and stand ready to assist you in any way you need. Whether it’s Leadership Training, Lean Six Sigma, Logistics, specific machinery and technology training….whatever the need, we stand ready to assist you.

Please give us a call or visit us online and send us an email! www.albanytech.edu edp@albanytech.edu 229-430-3563

Matt Trice Vice President Economic Development Programs

20

Technically Speaking

Fall 2011

Fall 2011

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5

President’s

Letter

Workforce Testing & Training

Empowering the Workforce of Southwest Georgia

Dear Friends and Supporters,

What has been the impact of your training program on building the skill levels of your trainees?

At Albany Technical College, we are constantly striving to improve and empower the workforce of Southwest Georgia. Not only are we opening new buildings to expand our services, but we are continuously adding specific programs to our Economic Development training for those workers who need to earn the certifications needed to enhance their job performance.

We launched Lean Six Sigma last summer and it has continued to thrive. We hope your businesses and industries will take advantage of Six Sigma in training your employees to be more efficient.

Inside this issue, you will be introduced to the staff in our Economic Development department and understand each of their roles and what they can help you do in your businesses. They are here to help and answer any questions you may have.

In addition to Six Sigma, don’t forget about the Work Ready certification offered through Economic Development. We encourage you to have your employees take the Work Ready assessment.

Our focus is your business, your employees, and providing top-notch training tailored to meet your needs. We hope you will take advantage of all we have to offer.

How skilled is your workforce in jobs that are critical to your success? ACT can help you answer these questions through corporate certification, a process which assesses the skills of your workforce at the level of the individual employee. We focus specifically on the skill sets your employees need to be competent at specific jobs within your company.

ACT Centers offers: n

n n

n

Skill-specific training through approximately 3,000 computer- based and Web-based courses developed by leading courseware providers.

Workplace skills assessments.

Computer-delivered certification and licensure tests for the trades and professions.

Distance learning using the latest technology.

For businesses and organizations, using the ACT Center™ at Albany Tech will:

Sincerely,

n Enable you to deliver training

locally or remotely with

appropriate technology. n Provide on-demand learning

opportunities for individuals

or groups. n Allow convenient assessment of

job applicant skills through ACT’s

WorkKeys® system.

Anthony O. Parker

4

ACT

Center

Technically Speaking

Fall 2011

n

n

n

n

n

n

Provide a facility with support staff and technology for training sessions.

Offer backup to training done in-house.

Provide training and assessment in one location.

Save time and money since employees using individualized, self-paced courseware don’t waste time on material they already know.

Provide a broader range and higher quality of training than many small-size and medium-size companies can usually afford.

Keep you competitive with major corporations at a reasonable cost.

For professional organizations, using the ACT Center at Albany Tech will: n Offer you access to ACT’s extensive

experience administering

assessments for professional

Winter 2010 Fall 2011

n

n

n

n

groups in many fields.

Provide high-quality, valid, reliable assessments at an affordable cost.

Provide state-of-the-art technology needed to deliver tests efficiently.

Ensure confidentiality through the highly secure transmission of sensitive data.

Provide training and assessment in one location.

FOR INDIVIDUALS, USING THE ACT CENTER AT ALBANY TECH WILL: n Give you convenient access to programs to enhance your skills and career. n Provide a broader range and higher quality training than has been available before. n Enable you to keep your skills on the cutting edge at a reasonable cost.

Learn more about ACT Centers by visiting http://www.act.org.

Technically Speaking

21

21

Helping Outstanding Pupils Educationally

HOPE

HOPE

For almost a decade, Georgia's HOPE Program has been invaluable to Georgia college students and remains one of the nation's best and most accessible state college financial aid programs. In 2010, almost 145,000 students at the 26 colleges of the Technical College System of Georgia benefitted from the HOPE program. Almost 95 percent of those TCSG students used the HOPE Grant to enroll in certificate and diploma programs, while the remaining students used the HOPE Scholarship to help pursue their associate degrees.

For TCSG students specifically, the HOPE Grant and, to a lesser extent, the HOPE Scholarship, has enabled tens of thousands of recipients to earn their college education and launch rewarding careers as part of Georgia's world-class workforce. Beginning with Fall Semester 2011, HOPE recipients at the TCSG colleges will be required to pay a small amount of tuition not covered by the Grant or Scholarship as well as maintain a 3.0 GPA at certain checkpoints.

The HOPE Program includes the: HOPE Grant (pays most tuition) The HOPE Grant, particularly when coupled with the affordable tuition at Georgia's 26 technical colleges, can make a quality higher education a reality for thousands of Georgians who wish to attend a TCSG college.

Georgia's HOPE Grant is available to residents of Georgia who enroll at any TCSG college to earn a certificate or diploma, regardless of high school graduation date or GPA upon graduation.

If lost, the HOPE Grant can be regained one time at the GPA checkpoint.

Beginning Fall Semester 2011:

The HOPE Grant can be used for learning support classes and/or dual enrollment courses, which don't count in the Grant GPA and checkpoint calculations.

Learning support hours do count toward the HOPE Grant hours cap; dual enrollment hours do not.

New students can enroll using the Grant regardless of high school GPA. For the 2011-2012 academic year, the HOPE Grant will pay 90 percent of TCSG standard tuition, calculated on the 20102011 tuition rate, or $60.75 per credit hour.

Any tuition increase in the 2011-2012 school year will not be covered.

Once enrolled, students must earn and maintain a 3.0 to keep the HOPE Grant.

GPAs will be checked at 30 and 60 semester hours.

For current TCSG students on the HOPE Grant, the 3.0 GPA requirement does not take effect until the end of Fall Semester 2011. After grades have been posted, only students who reached a 30 or 60 semester hour checkpoint during Fall Semester 2011 will be checked and required to meet a 3.0 GPA. All other HOPE Grant eligible students will not be checked until their next semester hour checkpoint.

22

HOPE Grant benefits are capped at 63 semester hours.

Students who have earned a bachelor's degree are not eligible to receive the HOPE Grant.

Students who were not Georgia residents when they graduated from high school must meet state residency requirements for 24 months before enrolling. (Active military, their spouses and their dependents are Georgia residents for HOPE program purposes if stationed in Georgia or list Georgia as their residence of record).

Books and fees are not covered.

For more information, visit the Georgia Student Finance Commission , www. gacollege411.org or Albany Technical College’s Financial Aid office.

Technically Speaking

Technically Speaking Speaking

Inside

This Issue

A Note from Our President A Note from Our EDP Vice President

4 5

CREDIT PROGRAMS

6

FEATURE STORY

ASSOCIATE DEGREE & DIPLOMA PROGRAMS: Business Logistics Management TECHNICAL CERTIFICATE OF CREDIT PROGRAMS: Certified Customer Service Specialist Certified Warehousing & Distribution Specialist Certified Manufacturing Specialist Customer Contact Specialist (online program) Logistics Lean Six Sigma (Green Belt) Lean Six Sigma (Black Belt) Supply Chain Management BUSINESS & INDUSTRY SERVICES

10

CONTINUING EDUCATION

11

Ed2Go 360 Training Computer Applications (online and classroom) Insurance Pre-Licensing Courses Electrical Contractors Driver’s Education Forklift Operator Training CDL Refresher Course EMT/Paramedic

ATC’S EDP TEAM

Meet the Economic Development Team at Albany Technical College and find out what they can do for you or your business!

12/13

GEORGIA WORK READY CERTIFICATION

Georgia Work Ready - Stand Out! Work Ready Connect Overview

19

ACT TESTING CENTER

21

HOPE GRANT

22

REGISTRATION FORM

23

Fall 2011

Technically Speaking

Registration Form Economic Development Programs How to Register

EDP Staff

Complete this form and either Phone: 229.430.3563 or 229.430.3593; FAX: 229.430.3591; MAIL: Albany Technical College, Attn: Economic Development Dept., 1704 S. Slappey Blvd., Albany, GA 31701; EMAIL: edp@albanytech.edu

Name ________________________________ Address _______________________________ City _____________ State ____ Zip __________

On the Cover:

INSIDE ATC’S EDP DIVISION Find out more about the Economic Development Team at Albany Technical College and what they can do for you and your business!

MATT TRICE Vice President 430.6618

mtrice@albanytech.edu

GARY FRAGÉ Director, Business & Industry 430.3593

gfrage@albanytech.edu

STEVE EIDSON Instructor 430.6619

JOHN KLEMM Director, Business Logistics Program 430.6619

seidson@albanytech.edu

jklemm@albanytech.edu

County ________________________________ Home Phone ____________________________ Business Phone __________________________ Fax __________________________________ Employer ______________________________ Employer Contact ________________________ Email ________________________________ Employer Address ________________________

VALERIE A. WILLIAMS Administrative Assistant 430.3867 Technically Speaking is published quarterly by the Economic Development Office of Albany Technical College.

Albany Technical College is a unit of the Technical College System of Georgia.

Questions and comments relating to this publication or any of its contents may be addressed to Technically Speaking, c/o Albany Technical College, 1704 S. Slappey Blvd., Albany, Georgia 31701, www.albanytech.edu.

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

vwilliams@albanytech.edu

TORREY HOLMES Administrative Support Assistant 430.3563

tholmes@albanytech.edu

BRENDA BRYANT Administrative Secretary 430.0557

DON REHBERG Testing Assistant 430.6612

City ______________ State ____ Zip _________

DATE OF BIRTH AGE SEX CODE

/

RACE CODE SOCIAL SECURITY #

/

Last Grade Level SEX CODES RACE CODES Completed 1. AMER INDIAN 4. HISPANIC

1. MALE 2, ASIAN 5. WHITE

Cancellation Policy You may cancel your reservation and reschedule up to three days prior to the workshop without penalty. Due to the limited notice, all cancellations less than three days in advance will not be refunded. To cancel your workshop reservation, you may:

FAX: EMAIL: PHONE:

229.430.3591 edp@albanytech.edu 229.430.3563

*by 9 a.m. within three days before the workshop.

There will be no exceptions. No refunds will be made after a class begins.

drehberg@albanytech.edu

bbryant@albanytech.edu

COURSE NAME

DATE

LOCATION

FEE

Albany Technical College Board of Directors 2011-2012 DOUGHERTY COUNTY:

TERRELL COUNTY:

LEE COUNTY:

Ben Barrow Virginia Parker, Board Chair Col. Mederos Joe Austin

EARLY COUNTY:

Robert Chester

BAKER COUNTY:

Kent Sanders

RANDOLPH COUNTY:

Kuanita Murphy

OPEN

CALHOUN COUNTY:

OPEN

Jay Smith

Continuing Education The role of continuing education is to develop short courses, workshops, and seminars for professional development and personal enrichment. Students who satisfactorily complete most career, professional and technical courses receive continuing education units (CEUs) documenting that their instruction has met nationally established standards in planning, designing, teaching and evaluating. For more information, visit http://www.georgiaquickstart.org.

DOUGHERTY COUNTY CAMPUS RANDOLPH COUNTY LEARNING CENTER www.albanytech.edu

229.430.3500 229.732.5280

Minimum Class

Size Policy

We always strive to conduct all scheduled workshops; however, there may be times when registration numbers will require us to reschedule. We apologize for any inconvenience this may cause.

Method of payment:

q Check

q Cash

q Invoice (letter of request or purchase order required)

Charge My:

q Visa

q MasterCard

q Discover

q AmEx

Card # _____________________________________

Card Holder (Please Print) _________________________________________________________________ Authorized Signature _____________________________________________________________________ (for invoice requests and credit card payments)

Expiration Date: _____________________ Date: ______________________________

Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to the Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

Technically Speaking A Publication of the Economic Development Division of Albany Technical College | Fall 2011

Non-Profit Org. U.S. Postage PAID Permit No. 190 Albany, GA

1704 S. Slappey Blvd.

Albany, Georgia 31701

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, disabled veteran, veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law). Inquiries should be addressed to Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524.

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GREEN BELT BLACK BELT

Albany Tech’s Economic Development Team For more information, contact Economic Development at 229.430.3563 or email edp@albanytech.edu

Providing a hosts of services for Southwest Georgians, the Economic Development Team at Albany Technical College offers such programs as Lean Six Sigma, Business Logistics, Work Ready, and more!

LOOK INSIDE TO MEET THE TEAM!