Solutions Magazine Summer 2014

solutions A PUBLICATION OF THE CENTER FOR BUSINESS SOLUTIONS AT ALBANY TECHNICAL COLLEGE - SUMMER 2014

magazine

Marine Depot Maintenance Command Benefits from Lean Six Sigma Collaboration from CBS and Graduates of Albany Tech Lean Six Sigma Collaboration and Black Belt training option, MDMC employees are becoming more efficient in their jobs, while other ATC graduates use what they learned in their daily tasks at MDMC

solutions A PUBLICATION OF THE CENTER FOR BUSINESS SOLUTIONS AT ALBANY TECHNICAL COLLEGE - SUMMER 2014

magazine

INSIDE THIS EDITION

Staff Members

FROM THE ATC PRESIDENT 2

Partnering with CBS

FROM THE VICE PRESIDENT OF CBS 3

It’s All About Partnerships

LOGISTICS EDUCATION CENTER/ KIRKLAND CONFERENCE CENTER 4/5

MATT TRICE Vice President 430.3563

mtrice@albanytech.edu

VALERIE WILLIAMS Solutions Associate, Continuing Education 430.3867

vwilliams@albanytech.edu

P&G Gives Kirkland Conference Center a Thumbs Up!

COVER FEATURE 6/7

Marine Depot Maintenance Command Partners with ATC’s CBS on Lean Six Sigma

DRIVER’S EDUCATION PROGRAM 8 Options Offered to High School

Students and Adults ATC PROGRAM FEATURE 9 Welding/Diesel Equipment Technology

STEVE EIDSON CEDT, PMP®

JOHN KLEMM

seidson@albanytech.edu

jklemm@albanytech.edu

Solutions Associate, Instruction 430.6619

Solutions Associate, Logistics 430.3924

PHOTO NOT AVAILABLE

YVONDRIA KELLOGG

KIMBERLY CLARK

ykellogg@albanytech.edu

kclark@albanytech.edu

Solutions Assistant 430.6598

Solutions Assistant 430.6616

CBS PROGRAM FEATURE/STAFF HIGHLIGHT 10/11 Business Logistics Management

Instructor, John Klemm Highlight

BLM Student Testimonials SPECIAL FEATURE 12-13 Meet Kevin Austin, Titans Culinary

Cuisine Chef

Solutions is published quarterly by the Albany Technical College Public Relations department for the Center for Business Solutions at Albany Technical College. Albany Technical College is a unit of the Technical College System of Georgia.

Questions and comments relating to this publication or any of its contents may be addressed to:

Wendy Howell, Director of Public Relations and Marketing, Albany Technical College, 229.430.3816 or whowell@albanytech.edu Visit the Center for Business Solutions at Albany Technical College online at ... http://cbs.albanytech.edu

On the Cover:

MARINE DEPOT MAINTENANCE COMMAND PARTNERS WITH ATC’S CBS ON LEAN SIX SIGMA - full story on pages 6&7

FEATURES page 4

page 5

page 8

LOGISTICS EDUCATION CENTER

KIRKLAND CONFERENCE CENTER

DRIVER’S EDUCATION

page 9

page10

page12

WELDING & DIESEL EQUIPMENT TECHNOLOGY

BUSINESS LOGISTICS MANAGEMENT

Contents MEET KEVIN WHITE, TCC CHEF

FROM OUR COLLEGE PRESIDENT

DR. ANTHONY O. PARKER

Partnering with CBS The Center for Business Solutions (CBS) at Albany Technical College is here to partner with you and your business to make it more effective and more efficient.

As you read the cover feature on CBS’s partnership with the Marine Depot Maintenance Command (MDMC), you’ll see why these collaborations are so crucial to the success of the mission of MDMC and the overall community as you read some of the stories of our regular graduates employed by MDMC.

As always, thanks for all you do in your businesses to make Albany and Southwest Georgia a great place to work.

Sincerely,

Anthony O. Parker, Ph.D. President, Albany Technical College

Partnering with CBS is just one of the many advantages Albany Tech can offer the Albany and surrounding community. Consider the advantages they can offer your business today.

The CBS staff is here and ready to serve your business and training needs.Take advantage of those services today by giving them a call!

2 | solutions | Albany Technical College | summer 2014

from the President

FROM OUR VICE PRESIDENT

MATT TRICE

It’s All About Partnerships The Center for Business Solutions has a long and valuable relationship with the Marine Depot Maintenance Command.

Not only are we partners with our Logistics degree program and our Operations Management degree program, but on other initiatives as well. Our Lean Six Sigma program, for example, took root with the Commander of the MDMC as a way to assist in meeting demand and addressing costs.

Please take a moment to read through this edition of Solutions and you’ll see what a valuable partner MDMC is to our College and to the Southwest Georgia Community.

As summer kicks into full swing, let us know how we can assist you and your employees as you seek to become more effective and efficient in your operations.

From our Continuing Education programs, to credit degree programs, to customized training to fit your specific needs, we are an email or phone call away!

Sincerely,

Matt Trice Vice President, Center for Business Solutions

from the Vice President

solutions | Albany Technical College | summer 2014 | 3

CBS EVENT SERVICES

LOGISTICS EDUCATION CENTER

Logistics Education Center Auditorium + Executive Board Room Technology is an asset for any training facility, but with the technology options available through Albany Technical College’s Logistics Education Center Auditorium, the possibilities are endless.

A 76-chair facility offering technology features such as multiple cameras, cable, multiple large LCD screens, including stage four-set and four audience dropdowns, the Logistics Education Center is an ideal venue for both medium- to large-sized meetings and training sessions.

business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563.

You can also find more info about the facility by visiting http://cbs.albanytech.edu and clicking on the “Event Services” link.

Many organizations are unaware this facility and many others at Albany Tech are available for rental.

Not only can a business or organization rent the facility, but catering services are also offered through Albany Tech’s Culinary Arts division at a reasonable cost. Representatives at Albany Tech’s Center for Business Solutions (CBS) can provide menu options to any organization or business wishing to utilize the facility. For more information on the Logistics Education Center Auditorium at Albany Tech or information on renting the facility for your organization or

Logistics Education Center

4 | solutions | Albany Technical College | summer 2014

KIRKLAND CONFERENCE CENTER

CBS EVENT SERVICES

P&G Gives Kirkland Center Thumbs Up! Danny Jones with Proctor and Gamble recently used Albany Technical College’s Kirkland Conference Center for a company function.

“The facility was excellent and met all of our needs,” said Jones. He said the room was completely setup as he had requested when they arrived.

The room had all the amenities Jones said were needed for a successful offsite event.

“We were proud to be able to bring our employees there for training,” he said.

Food for P&G’s event was prepared by the Titans Culinary Cuisine Catering Service, which Jones said they had used before and had never once been disappointed. “The Chef and staff were always extremely courteous, professional, and sought to please,” he said.

“The food was excellent, as delicious as you will find anywhere in Albany and we will continue to use the catering services.”

For more information on the Kirkland Conference Center at Albany Tech or information on renting the facility for your organization or business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563.

Kirkland Conference Center

solutions | Albany Technical College | summer 2014 | 5

Marine Depot Maintenance Command Partners with ATC’s CBS on Lean Six Sigma Lean Six Sigma Collaboration and Black Belt training option, MDMC employees are becoming more efficient in their jobs, while other ATC graduates use what they learned in their daily tasks at MDMC Although the Marine Depot Maintenance Command (MDMC) has been utilizing the benefits of Lean Six Sigma training since the late 1990’s/early 2000 and working with the Marine Base headquarters on improvements, they still found Albany Technical College’s Lean Six Sigma training offered through the college’s Center for Business Solutions (CBS) a good resource.

When CBS at Albany Tech began the Lean Six Sigma program, the colonel at the time was interested in partnering with the college on determining how they could help MDMC with instruction. MDMC’s lead instructor and Vickie Layer, Lean Six Sigma Program Manager for Marine Corps Logistics Command (LOGCOM) Headquarters, met with CBS instructors to compare modules and make sure both courses were the same.The primary difference was CBS offered the online component, where MDMC needed more actual contact hours with those in the program.

6 | solutions | Albany Technical College | summer 2014

“We compared modules and added the Marine Corps twist,” said Vickie Layer, Lean Six Sigma Program Manager for LOGCOM Headquarters. “Albany Tech instructors were easy to work with and very flexible.”

Layer said they only offer theYellow Belt and Green Belt and for those at MDMC who wish to obtain a Black Belt, they refer them to the program offered at Albany Tech.

She said many are taking advantage of the course and they are getting good feedback from them. She continues to say the online component offered at Albany Tech has been great, especially for those who might retire and did not take the course while they were in service.

“Albany Tech instructors were easy to work with and very flexible.”

Vickie Layer

Lean Six Sigma Program Manager, LOGCOM Headquarters

Todd Smith, Safety and Security Supervisor at MDMC, took the Green Belt course a couple of years ago through MDMC and said he uses it all the time in his job. Smith said in an effort to identify safety mishaps and how to increase the time frame of reporting, they applied the Lean Six process looking at continuous process improvement.

“The goal was to get us in seven days of meeting our goal and by using the process, we discovered several bottlenecks and was able to correct those,” said Smith.

Smith said when they merged with Production Plant Barstow in California, they used the Lean Six methods to standardize and consolidate processes and found it very helpful.

“Continuous process improvement is very good and I learned a lot from the class,” said Smith. “We often get settled and things become routine, but need to always look for better ways of doing things and this program

Feature

CBS/MDMC PARTNERSHIP

COVER FEATURE

Pictured (left to right): Trent Blalock, Deputy Commander, MDMC; Todd Smith, Safety and Security Supervisor, MDMC; Corey White, Welder; Kay Rowland, IT Specialist; Bonnie Henderson, Production Analysis Supervisor; Cliff Farmer, Mechanic; and Col. Jeffrey Hooks, Commander, MDMC.

Cliff Farmer

Graduate, ATC Diesel Equipment Technology Program

Bonnie Henderson

Graduate, ATC Business Logistics Management Program

Corey White

Graduate, ATC Welding & Joining Technology Program

Kay Rowland

Graduate, ATC Computer Information Systems Program

helped us to do that.”

While MDMC is benefitting from Lean Six Sigma collaborations with CBS, they are also benefitted from graduates from Albany Tech’s academic programs.

A 2007 graduate of Albany Tech’s Business Logistics Management program, Bonnie Henderson says without the training she received in the program at Albany Tech, she couldn’t have advanced in her position at MDMC. She applauded the instructors in the program and said without

Feature

them and the help of Albany Tech, she wouldn’t be where she is today.

Cliff Farmer, 2013 Diesel Equipment Technology graduate, said the labs at Albany Tech helped him in his current job duties at MDMC. Coming to work at MDMC through the pathways cooperative program, he expects to be full-time in just three years and says he would recommend Albany Tech to anyone.

While he knew the basics of welding,Welding graduate, Corey White, says that learning the

fundamentals of welding helped him to better understand his field and he might return to Albany Tech for additional training.

A 2010 Computer Information Systems graduate, Kay Rowland, said that it was the focused courses at Albany Tech that helped her get the skills she needed and get into the workforce fast.

Rowland serves in the IT department at MDMC and is responsible for 300 of the 1200 computers at MDMC. She also organizes training classes to better train employees on computers. solutions | Albany Technical College | summer 2014 | 7

CBS PROGRAM HIGHLIGHT

DRIVER’S EDUCATION

Driver’s Education CBS Offers Course to both High School Students and One-on-One Training for Adults The Center for Business Solutions at Albany Technical College offers driver’s education options to both high school students and training for adults.

For high school students, the 36-hour course consists of 30 hours in-class training and six hours behind-the-wheel training. Scheduled once every semester, the course is held at the local area high school where the student attends or on the Albany Tech campus.The location is dependent upon enrollment numbers and is determined by the driver’s education instructor and the CBS Director of Continuing Education.

All students must pay and register for the class in the CBS office located at the west entrance of the campus off South Slappey Boulevard in the Manufacturing Technology Center.

For more information, call 229.430.3563 or email cbs@albanytech.edu.

For adults wishing to train, the one-on-one driver’s education course is usually a six-hour course strictly behind-the-wheel training.

Cost for high school students is $250 and for adults who come to ATC, $300; for adults needed to be picked up at their residence, $325.

8 | solutions | Albany Technical College | summer 2014

Feature

WELDING/DIESEL EQUIPMENT TECHNOLOGY

ATC PROGRAM FEATURE

Welding & Diesel Technology Welding & Diesel Programs at Albany Tech provide skilled individuals for the workforce The Diesel Equipment Technology program at Albany Technical College is designed to prepare students for careers in the diesel equipment service and repair profession.The program emphasizes a combination of truck, heavy equipment, marine systems, or emergency power generator repair theory and practical application necessary for successful employment depending on the specialization area a student chooses.

Graduates of the Diesel Equipment Technology program receive a Diesel Equipment Technology diploma that qualifies them as entry-level Diesel Equipment technicians.

Diesel service technicians and mechanics repair and maintain the diesel engines that power transportation equipment. Other diesel technicians and mechanics work on other heavy vehicles and mobile equipment, including bulldozers, cranes, road graders, farm tractors, and combines. other repair diesel-powered passenger automobiles, light trucks, or boats.

The Welding and Joining Technology diploma program at Albany Technical College is designed

to prepare students for careers in the welding industry.The program emphasizes welding theory and practical application necessary for successful employment.

Graduates of the Welding program receive a Welding and Joining Technology diploma and have the qualifications of a welding and joining technician, as well as are prepared to take qualification tests.

Welding is the most common way of permanently joining metal parts. In this process, heat is applied to metal pieces, melting and fusing them to form a permanent bond. Because of its strength, welding is used in shipbuilding, automobile manufacturing and repair, aerospace applications, and thousands of other manufacturing activities.Welding is also used to join beams in the construction of buildings, bridges, and other structures to join pipes in pipelines, powerplants, and refineries.

arc welding, which uses electrical currents to create heat and bond metals together, but there are over 100 different processes that a welder can employ.The type of welding used is normally determined by the types of metals being joined and the conditions under which the welding is to take place. Steel, for example, can be welded more easily than titanium. Some of these processes involve manually using a rod and heat to join metals, while others are semiautomatic, with a welding machine feeding wire to bond materials.

For more information on the Diesel Equipment Technology program at Albany Tech, contact Eddie Peck at 229.430.3532 or email epeck@albanytech.edu.

For more information on the Welding and Joining Technology program at Albany Tech, contact Carlos Salter at 229.430.3530 or email csalter@albanytech.edu.

Welders may work in a variety of industries, from car racing to manufacturing.The most common and simplest type of welding today is

ATC Program Feature

solutions | Albany Technical College | summer 2014 | 9

CBS BLM

BUSINESS LOGISTICS MANAGEMENT

Business Logistics Management

Teaching management, leadership, customer service, research, analysis, and customer relations is key The Business Logistics Management program at Albany Technical College offers students the introductory knowledge of the business of Logistics and managing supply chains. Most of the students enrolled in this program are more mature adults who are working in the field already, or are looking for a career change.

“Our goal is to always provide students with the foundational knowledge in order for them to get their foot in the door in the Logistics businesses,” said John Klemm, Director of the Business Logistics Management program at Albany Tech.

Klemm says that in the program, he is always working to continually keep up-to-date with

what is trending in the field to provide a competitive advantage for the graduates of the program.

With the program being offered 100 percent online, the program is popular, but is challenging with students getting assigned many writing and research projects. Current Logistics and Supply Chain articles are used as part of their learning as well.

“Student learning is enhanced, because they have work and life experience that they can bring to the learning environment,” said Klemm. “I want them to use those experiences in helping other students in the learning process.”

Klemm says he also wants the students to be able to complete the program and go out and get into the field and further their education. “This is the goal of the program,” he said.

The program teaches management, leadership, customer service, research, analysis, and customer relations and Klemm says it’s up to each student to take this information and go forward.

“This program has helped numerous students get ahead at their current jobs and in finding good jobs,” he said.

See page 11 for student testimonials in the Business Logistics Management program ...

CBS Staff Highlight John Klemm has been teaching the Business Logistics Management program at Albany Technical College since 2004. He actually created the Business Logistics and Supply Chain courses for Albany Tech.

Klemm received his bachelor’s degree in Business Administration from Strayer University,Woodbridge Campus, and his master’s degree in Human Relations from the University of Oklahoma. He is currently pursuing his doctorate in Education specializing in Designing Online Instruction and expects to complete the program this year.

He also holds a post-baccalaureate certificate in Logistics and Supply Chain Management and has an Advanced Management Certificate from the Tench Francis School of Business, Navy Supply Corps School.

10 | solutions | Albany Technical College | summer 2014

BLM

BUSINESS LOGISTICS MANAGEMENT

STUDENT TESTIMONIALS

Torrey Holmes Torrey Holmes, a graduate of the Business Logistics Management program at Albany Technical College, attributes her current success to her decision to enroll in the program.

Moving to Albany, Georgia in 2006 from Virginia, Holmes said her love for God and ministry brought her and her family to move here, but she had no idea the job assignment would only last two years.When the ministry could no longer afford to keep her on staff, she began working at the Albany Symphony Orchestra as the office manager and eight months later, she was offered a position at Albany Tech in the Adult Education office before later moving to a position in the Center for Business Solutions at Albany Tech.While working in the Center for Business Solutions, Holmes took an interest in Business Logistics Management and enrolled in the program at Albany Tech. She said this was a wise decision on her part, because it afforded her the opportunity to participate in the Co-op program at the Marine Depot Maintenance Command where she is currently employed in the Material Management Division.

Through the Business Logistics program, she learned how to apply management principles on a daily basis, which she says is a must in her position.

“The logistics operations principles I have learned enable me to be efficient and effective as I manage the many aspects of my job,” said Holmes.

Holmes said she would recommend the program to anyone who is looking to reinvent themselves in a new and rewarding career. “This program will challenge them to be better personally and professionally,” she said. “Dr. Steve Eidson and Mr. John Klemm will be there to do whatever they can to ensure success.They are awesome.”

Joseph Bernardoni Currently working as a Logistics Management Specialist at the Marine Corps Logistics Base Albany, Joseph Bernardoni holds an MBA in Project Management and said after speaking extensively with Mr. John Klemm, Director of the Business Logistics program at Albany Tech, he felt it would be in his best interest to enroll in the program.

Bernardoni said he had no regrets in making the leap into the program. He said one of the benefits he has obtained from taking the program is all the different ways to deal with different people.

“In today’s business and industry, you come to meet and work with all different people from different demographics,” said Bernardoni. “This honed in on my skills to achieve a better outcome.”

Bernardoni said he would recommend the program, especially to those individuals who did not have the background in the workforce that he was fortunate to have. He says the program will give them a good, solid foundation about the business world, along with the knowledge and skillset to be successful.

“I personally feel this is a strong, successful program due to the senior leadership, as well as the instructor assigned,” he said. “They challenge the student to be successful and I feel the staff is focused on the student and is very supportive when the students need help.”

solutions | Albany Technical College | summer 2014 | 11

CBS CATERING SERVICES

CHEF KEVIN AUSTIN

Meet CBS’s Chef Austin!

New Addition to CBS’s Event Planning Services, Austin brings a wealth of experience to the table A native of Albany, Georgia, Chef Kevin Austin has only been with CBS at Albany Technical College since January of this year, but he has already made an impression with his culinary skills and friendly smiles and service.

worked conventions as a temp cook at the Cobb Galleria, helping to feed thousands. And, he still had time to come back to Sylvester one weekend out of the month and work in his grandfathers’ restaurants.

Austin started his path in Culinary Arts at a young age in two restaurants owned by his grandfather in Sylvester, Georgia. He poured glasses of tea, lemonade and water, and bussed tables and answered phones - all for $50 per week.

After completing his courses at Le Cordon Bleu, Austin did his externship and was later hired at Doublegate Country Club as a rounds man. After working there for a year, he left to serve as one of the first line cooks at the Olive Garden in Albany. From there, he went to work for Phoebe Putney Memorial Hospital as a cook and gained a wealth of experience in healthcare and nutritional cooking. He still continued to do some independent work and live cooking shows in wine tastings.

“It seemed like a fortune back then,” said Austin.

From there, he worked his way up to fry cook, flipping burgers and busting suds, while still holding up his end of the bargain of household responsibilities.

After graduating from high school, Austin embarked on a journey to Atlanta and enrolled in Le Cordon Bleu College of Culinary Arts.While a student here, he took odd jobs like working in a deli for about $40 per week for gas money and doing caterings with his classmates. He also 10 | solutions | Albany Technical College | summer 2014

“I decided it was time for me to gain some management experience in my repertoire,” said Austin.

With this in mind, he took a job managing the Pizza Hut in Leesburg. Six months later, he interviewed to teach Culinary Arts at Albany Tech part-time and from there, he was referred for

the Titans Culinary Cuisine Catering Head Chef position at Albany Tech.

Since he has arrived, Austin has prepared delicious cuisine and offered service with an always pleasant attitude.

In the Kitchen with Chef Kevin ...

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1704 S. Slappey Blvd.

Albany, Georgia 31701

Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu As set forth in its student catalog, Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator, Kathy Skates, Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524 and Section 504 Coordinator, Regina Watts, Special Needs Coordinator, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701, 229.430.2854 or rwatts@albanytech.edu.

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A Unit of the Technical College System of Georgia, Albany Technical College does not discriminate on the basis of race, color, national origin, gender, age, or disability.