Aircraft IT MRO V12.2, Summer 2023

Aircraft IT MRO: ensuring that you get the

possible value from your new IT system

WORDS: ED HASKEY

AIRCRAFT IT MRO

Publisher/Editor

Ed Haskey

E-mail: ed.haskey@aircraftit.com

Telephone: +44 1273 454 235

Website: www.aircraftIT.com

Chief Operating Officer

Scott Leslie

E-mail: scott.leslie@aircraftit.com

Copy Editor/Contributor

John Hancock

E-mail: john@aircraftit.com

Magazine Production

Dean Cook

E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2023 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

One common theme that we encounter when selecting articles for Aircraft IT is that, as part of an IT implementation, people usually achieve other improvements than simply speeding up their processes. Modern solutions encourage the removal of silo walls between different parts of the business in order to achieve single input of data which avoids inconsistencies between the data held in different parts of the business. That is tremendously efficient and a boost to quality. It’s also a good example of how, if you already understand your processes, the speed and capabilities of IT can present new opportunities to the business. In this issue, our case studies look at that potential for opportunity as well as the general value introduced by implementing the right IT system for your business.

For JAL Engineering Co., the implementation of a new IT solution not only improved long-range maintenance planning but also meant that they could leverage the greater insight to their business to manage more aircraft with less human intervention. For Airbus New Zealand, the arrival of a new ERP system has given better control over the

business and, with that, the confidence to continue to improve their regional presence in aircraft maintenance and management.

In the white paper from KeepFlying we have an introducing for readers to the Digital Financial Twin plus setting out what it’s many capabilities can do if data is kept in an appropriate way, and how to ensure privacy-by-design. The ‘What IT can do’ article explains the values of ATA standards in Data Exchange and what values that brings to the sector. Then, completing the focus on getting the best from IT, in ‘How I see IT’ Allan Bachan explains how the best way to leverage the possibilities in new technology is to adopt new thinking in line with that new technology.

As usual, it wouldn’t be Aircraft IT without our vendors and, in this issue, Honeywell Forge, ADSOFTWARE and Ultramain Systems all complete their Job Cards for you. Add to that our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’ and you have Aircraft IT MRO: not just about IT but also about how to leverage the best value from it.

best

• Digitise technical records

• Protect asset value

• Be transition-ready

• Maintain fleet airworthiness

• Streamline sales & transfers of your components

CONTENTS

06 Latest News and Technology updates

Keep up to date with the changing world of IT.

42 CASE STUDY: A digital game-changer for JAL Engineering Co.

Atsushi Kita, Senior Director, Maintenance Planning Group, JAL Engineering Co.

How JALEC’s fleet-wide long-range maintenance planning has been transformed by an IFS solution to manage more aircraft with less human intervention.

50 WHAT IT CAN DO: Embracing ATA standards in data exchange

Henrik Ollus, VP of Aviation Data Exchange Business at QOCO Systems Ltd.

With the rapidly growing importance of data generation, management and recording, the ATA standards for data exchange are looking increasingly valuable for the sector.

52 CASE STUDY: An ERP system that has grown with Airbus New Zealand

Peter Buscke, Production Engineer, Airbus New Zealand

How an enduring vendor and user relationship has grown and matured with the development of the user into a significant regional player in aircraft maintenance and management.

58 HOW I SEE IT: Transformation needs transformation

Allan Bachan, VP, Managing Director, MRO Operations, ICF

Adopt new thinking to understand the capabilities of new technologies.

60 VENDOR JOB CARD: Ultramain Systems

In the first of our Q&A pieces in this issue, John Warren, Executive Vice President, Ultramain Systems, completes his ‘Job Card Log’ for Aircraft IT.

62 WHITE PAPER: New Technology Focus

Sriram Haran, CEO; Varun Prakash Anbumani, Senior Solution Architect and Vamsi Krishna, Data Scientist, all at KeepFlying

The latest advances in Digital Fin Twins, Data Exchange Platforms and data integrity using ML systems: plus privacy-bydesign.

70 VENDOR JOB CARD: ADSOFTWARE

In the second of our Q&A pieces in this issue, Ines Gur, Head of Sales & Marketing at ADSOFTWARE, completes her ‘Job Card Log’ for Aircraft IT.

72 MRO Software directory

A detailed look at the world’s leading MRO IT systems

Ilari Neitola appointed as a new CEO Of QOCO Systems

In mid-march 2023, The Board of Directors of QOCO Systems was pleased to confirm that Ilari Neitola, the company’s Founder and current Chief Technology Officer, has been appointed as the new Chief Executive Officer, effective immediately. Ilari has resigned from his role as a Chief Technology Officer and the Chairman of the Board. Current CFO and long-time Board member Lauri Jämsén has been elected as the new Chairman.

Markku Nyman has decided to step down as Chief Executive Officer of QOCO Systems. Markku has served the Company since November 2018 and as CEO since August 2020.

“QOCO has transformed from a high domain expertise consultancy driven business to a leading aerospace digitalization SaaS provider with a wider international customer base and is now ready to enter its next growth period. I was trusted the huge responsibility to steer QOCO the position where the company is today and I am proud and humble to say that together, with all the amazing people I have been honored to work side by side, we did it. QOCO’s journey will continue from here and as hard as it is when you truly love something, it is now beneficial to whole community — every QOCO employee, customer

and partner — that I hand the steering wheel to the next person. ” stated Markku Nyman.

“On behalf of the Board, I want to thank Markku for his outstanding service to QOCO and his commitment to our vision and strategy. He has made an immense contribution, during his more than four years leading QOCO to increased success.” said Lauri Jämsén, Partner and Chairman of the Board.

“QOCO is currently entering into the next phase of its growth strategy. Markku has built a solid foundation to continue, and we are forever grateful to him for his contribution to writing the Company’s story thus far. Markku will continue as a shareholder of the Company, by which he remains passionately committed to the success of QOCO. Our growing number of new contracts and customer base serve as a good indicator of the success of the current strategy. Significant investments in sales & marketing, customer success, and product development have accelerated our market entry activities. As one notable outcome of these investments, we will soon launch our newest product to support the aerospace market and the challenges of data exchange internally and with external partners.” added

Ilari Neitola, QOCO CEO

Time to upgrade

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t t t

AIRWORTHINESS

MAINTENANCE

Central Mountain Air Rolls Out iQSMS for Streamlined Safety Management

In late March 2023, Canadian Central Mountain Air (CMA) announced that they had launched ASQS’ quality and safety management system, iQSMS, in their organization, further cementing their commitment to safety and excellence in the aviation industry.

The privately owned and operated Western Canadian airline specializes in scheduled and charter flights and allows passengers to seamlessly transfer to Air Canada and WestJet flights through interline agreements.

CMA implemented the iQSMS Reporting Module including the offline application to reduce reporting barriers and ensure operational continuity.

“With iQSMS, CMA has a powerful

better statistics and tracking/trending capabilities, and increased our efficiency, which has allowed us to work smarter, not harder”, commented Jon Beliveau, SMS Manager at Central Mountain Air. “The IQSMS app is another great benefit, as it allows our employees to submit reports via devices, such as the iPads in our Electronic Flight Bags.”

This collaboration marks another milestone for ASQS as the company continues to expand its presence in the Canadian aviation market. ASQS’ integrated quality and safety management solution iQSMS is currently used by more than 300 aviation companies worldwide to manage their quality and safety management processes.

AMOS. AGAIN.

SriLankan Airlines takes off with AMOS, the world-class M&E software solution.

Swiss-AS welcomes SriLankan Airlines as a new member of the AMOS customer community! The airline will optimise AMOS usage by opting for AMOSmobile/EXEC and Cloud Hosting, thereby adding value not only in terms of cost, but also in terms of time, ensuring high productivity whilst maintaining quality, safety, and consistency.

“

The implementation of AMOSmobile and cloud-hosting services will allow us to digitize and streamline our maintenance procedures, increase efficiency, and reduce overall costs through process automation. We look forward to a successful Go-Live and utilizing state-ofthe-art features for which AMOS is highly trusted and appreciated by its loyal customer base.”

says Group Head of Information Technology SriLankan Airlines

Northern Pacific Airways signs for TRAX eMRO software

At the start of April 2023, Northern Pacific Airways announced that it is finalizing its plans to launch a new low-cost long-haul airline on June 2nd with a fleet of Boeing 757-200 aircraft. While route plans are being firmed up, the airline plans to fly to destinations such as Tokyo, Osaka, Seoul, Los Angeles, Las Vegas, San Francisco, New York city and Orlando from Ted Stevens Anchorage International Airport. The airline is planning to attract passengers embarking on weekend breaks to Las Vegas and looking for a quick and affordable mode of transport. Flights will take just one hour, while driving between the Los Angeles area and Las Vegas clocks in at over four hours.

Northern Pacific has inked a deal with TRAX to implement the web-based eMRO software system to manage maintenance activities on its fleet. Implementing the eMRO cloud solution with its leading-edge technology will bring many advantages to Northern Pacific. Its users will work

productivity, and efficiency.

Northern Pacific Airways: The low-cost airline’s business model has been compared to that of

Icelandair as they will allow passengers to either quickly connect to their next flight, or to have a longer multi-day stopover at Anchorage to allow passengers to sightsee Alaska’s natural wonders. NPA’s plans to boost the Anchorage airport as an important gateway includes building a lounge for the airline, and a mini-IMAX theater. The airline is investing $6 million in upgrading the passenger experience at its stopover hub.

TRAX: Providing comprehensive software solutions designed to manage all aspects of aircraft maintenance, TRAX is the premier provider of aviation maintenance mobile and cloud products in the global market today. TRAX products support digital signatures, paperless working including Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for its suite of mobile apps, web-based applications, and the ability for users to work anywhere with easy access to real-time information.

The MRO IT Experts

Implementations & Upgrades

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Business Analytics

Make your data work for you. The ROTA team capitalizes on our combination of aviation and database knowledge to provide clients the best reporting solutions. Automate reporting to give time back to your operation.

Custom Software Development

All systems can use improvement. ROTA is there to mend that gaps that you have in your current operation. From interfaces to stand alone products, our team is experienced in all sizes of applications.

Swiss-AS News: ATR signs a partnership agreement with Swiss-AS

ATR, the world’s number one regional aircraft manufacturer, and leading MRO software company Swiss-AS, announced in mid-April 2023, a partnership to further improve the digitalisation of airline maintenance management.

Through this collaboration — a first between an aircraft manufacturer and an MRO software company — the partners are working to improve and customize the integration of ATR maintenance data into the AMOS software provided by Swiss-AS to ATR operators. The aim is to enable airlines to digitalize their maintenance management in the most efficient way with a software tailored to their needs and operational constraints.

Currently, the integration of technical publications, provided by the OEM into the software solution is under the responsibility of the operator and often requires the usage of standalone systems and various middleware to manage data integrity and revisions.

Fabiano Faccoli, CEO of Swiss-AS, said: “We are pleased to sign this partnership with ATR. It represents a step further in supporting operators throughout their digital transformation, making the most of ATR’s expertise as a manufacturer and Swiss-AS’ proficiency in digital maintenance management. This will help them save both time and money.”

Stefano Marazzani, SVP Customer Support and Services at ATR, said: “Through this joint initiative with Swiss-AS, we continue to innovate and develop solutions through digitalization to better support our customers in managing their in-service fleet including technical and logistic systems. This partnership will integrate our customers’ requirements in terms of maintenance planning and management with an end-to-end approach to evolve our service and support offering.”

ATR: ATR is the world number one regional aircraft manufacturer with its ATR 42 and 72 aircraft the best-selling aircraft in the less than 90-seat

market segment. ATR aircraft open more than 100 new routes on average every year, burn up to 45% less fuel and emit up to 45% less CO2 than regional jets. For all of these reasons, ATR aircraft have been chosen by some 200 companies in 100 countries around the world. ATR is a joint-venture between Airbus and Leonardo.

Swiss AviationSoftware and AMOS: Swiss-AS is an industry leading M&E/MRO software provider that offers an end-to-end integrated, highly intelligent software suite, designed to cover the entire spectrum of maintenance activities. AMOS, in combination with its mobile package, empowers its large and loyal aviation customer base – ranging from pure operators of all sizes, over major low-cost airlines, flag carriers, and large airline groups to MRO providers – to digitalize and automate their maintenance processes and connect with other industry solutions via the connectivity platform. Read the full story on Aircraft IT Website

MROTools.io is a digital tool management software design to simplify the process of borrowing, returning, reporting and tracking tools. It was originally developed in close collaboration with a client to fulfil their requirements for centralized tool management and optimised usability.

Entire audit trail and compliance overview

Integration capability with all major M&E systems

Up to € 2 000 000 in annual savings*

*Savings calculated with actual customer data. Reference is a European airline with 63 aircraft.

Request a demo: https://www.qoco.aero/mrotools#demo

Endeavor Air selects MROTools.io to digitalize and optimize their tool management

In mid-April 2023, QOCO was pleased to announce that Endeavor Air has joined forces with QOCO Systems and selected MROTools.io, an industryleading tool management software. MROTools.io will empower Endeavor Air’s maintenance team and unlock an unprecedented level of control and transparency for Endeavor Air’s maintenance operations. The groundbreaking technology will enable seamless digital transformation for success in today’s competitive market!

“We are incredibly proud to have partnered with Endeavor Air to introduce today’s most dynamic and advanced tool management system. With complete digitalization and automation, Endeavor Air can now manage its tooling with accuracy and complete compliance whilst having complete visibility on stock, asset management, repair and tool execution efficiency. With the agility of mrotools.io, we have been able to offer ‘standalone’ and ‘Integrated to M&E system’ versions of MROTools.io to Endeavor Air. QOCO is proud to be associated with one of the world’s leading airline groups!” stated Andy Graham, Chief Commercial Officer & Partner at QOCO.

“The features, functionality and simplicity of the MROTools.io platform, combined with the strong commitment to customer satisfaction demonstrated by the QOCO Systems team, really stood out. It provides a great user experience, and our technicians are excited to start using the system because it is so easy and intuitive. The application will greatly improve internal tracking of our tools transactions and we expect to see a significant reduction in lost tools going forward.” added Kevin Kyro,

Endeavor Air.

Managing Director, Tech Ops Support Services,

ASQS Launches Risk+ Update: A Streamlined Approach to Risk Management

The launch, in April 2023, of the Risk+ update by ASQS is set to improve the way businesses manage their risk management processes. In an age where safety and security are paramount, it is important to have a reliable and efficient risk management system in place, and Risk+ delivers just that.

The new update offers a range of new features, including integration with the iQSMS Risk Management Module, different approval methods for projects, customizable columns, and e-signatures. It also offers an innovative Risk+ Knowledge Base chapter, which provides comprehensive information on all aspects of risk management. One of the standout features of the Risk+ update is its ability to seamlessly migrate data from the old Risk Register to the new Risk+ Register. ASQS provides a migration Excel file that allows customers to associate their old Risk Register data with new Risk+

Assessments. This ensures that businesses do not lose any of their valuable data during the transition to the new update.

In addition to its impressive features, ASQS also provides excellent support to its customers during the rollout of Risk+. They offer two webinar dates around the rollout date and support the customers who may have questions or concerns during the transition period. With the Risk+ update, ASQS provides businesses with a reliable and efficient risk management system that will help them stay ahead of the curve in an ever-changing and increasingly complex business environment. The Risk+ update is the next step in risk management, and ASQS has put a lot of effort and thought into creating a system that is comprehensive, easy to use, and effective. We are excited to see how the update will transform the way businesses manage risk in the years to come.

Compass Cargo Airlines chooses OASES

In mid-July 2023, OASES, a leading provider of aviation maintenance software solutions, was pleased to announce the successful acquisition a new customer, Compass Cargo Airlines. This partnership marks a significant milestone for OASES, as the company expands its global presence and strengthens its position in the aviation industry.

Compass Cargo Airlines has recently commenced operations with a fleet of four Boeing 737-800 Freighters. As part of their commitment to excellence in aircraft maintenance, the airline has chosen OASES suite, including CAMO, Materials, Line Maintenance, and the OASES Mobile app.

With the implementation of OASES software, Compass Cargo Airlines aims to optimise their maintenance processes and enhance operational efficiency.

Read the full story on Aircraft IT Website

Rusada appoints Steve Lightstone as Director of Sales & Business Development

In early May 2023, Aircraft maintenance software provider Rusada, announced the appointment of Steve Lightstone as Director of Sales & Business Development wealth of experience in the aviation software industry having worked with airline maintenance and engineering operations around the world over the course of his career. In his previous role, Lightstone served as Vice President of Sales at ATP over a seven-year period. There he developed their ChronicX business to become the dominant market leader and supported various SpotLight© clients at major aircraft OEMs. Prior to ATP, Lightstone spent over 20 years in sales, marketing, and sales leadership roles helping businesses in various markets improve operations through innovative technology solutions.

Based out of Rusada’s new Toronto office, Lightstone will seek to expand the use of the company’s ENVISION software in both Canada and the U.S., as part of their North American sales and business development team.

“Steve is a great new addition to our team out there” commented Julian Stourton, CEO at Rusada. “His extensive experience in aviation software and the industry relationships he has fostered over the years will allow us to further grow Rusada’s presence in the region and deliver the benefits of ENVISION to more new customers.”

“I am thrilled to be joining the team here at Rusada, and to play a key role in the company’s continued growth” added Steve Lightstone, Director of Sales & Business Development at Rusada. “I have been following Rusada’s rise in the industry with much interest over the years, and I now look forward to working with clients, both existing and new, to improve their productivity and profitability through the use of our ENVISION solution.”

AIRCRAFT FLEET VIEW

New version with new feature: CAMO Release

■ developed for airlines

■ always up-to-date view on your fleet‘s status

■ easy-to-grasp view on events like current delays, cancellations and AOGs

■ specific views for flight operations and maintenance

■ customizable for airlines and users

Rusada’s ENVISION Certified as Integrated with Cloud Solutions from SAP

Aircraft maintenance software provider Rusada announced in mid-May 2023 that its ENVISION solution has been certified by SAP as integrated with cloud solutions from SAP

The certification allows organizations using SAP S/4HANA® to interface with ENVISION more easily, and pass data between the two systems using tested and certified integrations. Through using the ENVISION Integrator, customers can now create input and output interfaces for SAP systems without additional programming, using standard APIs available on the SAP Business Technology Platform.

“Our certification with SAP enables us to significantly reduce the effort required to integrate with their cloud solutions.” commented Neil Hargreaves, Chief Operating Officer at Rusada. “The creation of integrations is a key step in many ENVISION implementations, so anything we can do speed-up this process results in time and resources saved for our customers.”

SAP Integration and Certification Center (SAP ICC) has certified that the integration software for ENVISION 2301, integrates with SAP S/4HANA® from SAP using standard integration technologies, or can run as an add-on to a cloud solution from SAP.

Rusada: Rusada is a leading provider of aviation software with over 35 years of experience in the industry. Its ENVISION software manages over 2,000 fixed and rotary wing aircraft for 150 operators, maintainers, and manufacturers in 50+ countries. With its headquarters in Switzerland and offices in the USA, Canada, UK, UAE, India, Singapore, and Australia, Rusada provides global support for a global industry.

marketing@crossconsense.de

CrossConsense.com

Specializing in the management of airworthiness, maintenance, and flight operations, ENVISION is developed solely for aviation. Its modern, web-based platform features a suite of integrated modules, enhanced by a series of native mobile apps. ENVISION’s easy-to-use interface provides users with clear, actionable information, enabling processes to be carried out quickly and efficiently, and all without the need for paper or spreadsheets. Read the full story on Aircraft IT Website

Condor goes live with CrossConsense’s LBA approved Aircraft Fleet View 2.0

— a Native App that gives the user an always up-to-date view on the airline’s fleet status. It indicates AOGs, delays and other important information. It provides the right level of detail to be useful but not crowded with information. A new feature is the CAMO Release to Service. This enables a guided workflow involving the commander and the CAMO for releasing the aircraft prior to each flight. Recently, the LBA (German Federal Aviation Authority) granted Condor approval to use the CAMO Release Tool.

At Condor, Aircraft Fleet View will be used by pilots as well as by the management. It is meant for everyone who wants to get a general overview over the status of the fleet. Users who do not have the time or the knowledge to dive deeply into the MRO backend system will be presented with the most important information regarding a single aircraft, a range of aircraft or the whole fleet. Aircraft Fleet View sends push notifications, e.g., when CAMO in its browserbased application gives the ‘Release to Service’ or if an AOG happens.

Patrick Frey, Fleet Chief Boeing at Condor Flugdienst GmbH said: “The Aircraft Fleet View has been developed with a focus on the needs of a dynamic airline operation. It enables Condor to remove old fashioned, static PDF Technical Status Reports from the briefing package and replace them with an interactive live view of the aircraft’s technical status. Our pilots are able to access fleet wide data to familiarize themselves with the current technical status of their assigned aircraft. This enables better decision making, both safety and economy wise,

even before arriving at the aircraft.”

The Aircraft Fleet View CAMO Release function enables a direct communication between Maintrol personnel and the flight crew. This ensures that all required maintenance documentation is available and checked prior to releasing an aircraft for operation. Receiving post-flight information by the pilots, via the application, enables Condor to better coordinate maintenance services and prioritize maintenance service to aircraft with technical defects.

CrossConsense: Founded in 2002, Frankfurt Germany-based CrossConsense offers its customers in the commercial aviation industry, highly skilled services, designed to buttress their productivity and uptime performance, based on sound knowledge in the areas of maintenance, engineering and logistical support. Maintaining a staff of 24 dedicated, experienced, and motivated team workers, CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance), AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in) and the Approval App. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

Condor Flugdienst: As Germany’s most popular leisure airline, Condor has been taking its guests to the world’s most beautiful holiday destinations for more than 66 years. Every year, more than nine million guests fly with Condor from the nine largest airports in Germany, from Zurich in Switzerland and Vienna in Austria to around 90 destinations in Europe, Africa and America. Condor operates a fleet of over 50 aircraft, which are maintained by the company’s own maintenance operation, Condor Technik GmbH, according to the highest safety standards at the Frankfurt and Dusseldorf locations. As the German launch customer, Condor will be flying 16 A330neo long-haul aircraft. Thanks to state-of-the-art technology and maximum efficiency, the latest-generation 2-liter aircraft is the European front-runner with 2.1 liters per passenger per 100 kilometers and maximum customer comfort. Moreover, Condor will receive 41 brand-new short- and medium-haul aircraft of the A32Xneo family from 2024.

O ering Dig iP L A N, Dig iRE PO RT S, Analytics and B2 B for Dig iMA I N T and We bP M I MR O systems.

Our D ig i DO C CM S is agnostic of M RO with proven integration with any competitors’ system, in addition to our own.

Etihad Airways Digital Technical Operations powered by AMOSmobile/EXEC

In late April 2023, Swiss-AS was delighted to share that Etihad Airways Technical, the airline’s engineering & maintenance organisation, had opted for the integrated mobile solution AMOSmobile/EXEC to enable mobile execution of all its line and light base maintenance activities. Their digitalisation vision is to lead the industry and their strategy is in line with the market’s growing interest for technological improvements and optimization of operational efficiency. Swiss-AS is proud to participate, together with Etihad, in these accomplishments.

Long-term digitalization project in full swing

It has been two years since Etihad Airways Technical successfully implemented a single maintenance information system, AMOS, for its entire fleet to digitize and automate the airline’s engineering and maintenance activities. The recent rollout of AMOSmobile/EXEC marks a new milestone in the digital transformation journey of Etihad Airways Technical as they move forward with their digitization journey and sustainable technological solutions to enhance safety performance, drive operational efficiencies, and ensure optimal financial performance.

only supplier of 2 MRO ‘best of breed’ plus

AMOSmobile/EXEC to bring efficiency and cost savings

AMOSmobile/EXEC has been rolled out to about 1,000 engineers and technicians at Etihad’s home base in Abu Dhabi, UAE with approximately 100 iPads available to be used in line and light maintenance operations, to update AMOS with executed maintenance work without the need to travel back and forth between the aircraft and the office.

This supports smoother and more streamlined processes and is a key enabler to Etihad Technical’s paperless maintenance strategy. The daily working processes and the efficiency of the engineers and technicians will drastically improve as they move from paper-based processes to a fully integrated collaboration with AMOS providing live data. Etihad is also eager to implement paperless operations to make AMOSmobile/EXEC deliver its full value and get the full benefit of its platform allowing the airline to go fully paperless: Mechanics will have the

possibility to open and close work orders from their tablet, track events, perform troubleshooting or report defects on the aircraft in AMOSmobile, ultimately improving efficiencies and productivity whilst ensuring they continue to improve safety and compliance.

“Etihad is continuously exploring new ways to enhance its operations and provide its guests and its employees with world-class services and processes. Our strategic partners and stakeholders play a vital role in this venture, and Swiss-AS have been a valuable partner in our digitalization agenda. Our most recent implementation of AMOSmobile is another example of how we are leveraging innovative technologies to enhance operational efficiencies”. stated Paul Kear, Senior Vice President Technical at Etihad Airways.

The implementation was completed with very little involvement from Swiss-AS’ project team as Etihad Airways’ team has a well-rounded experience of AMOS and counts among Swiss-AS long-term

partners. AMOSmobile/EXEC has been live since the end of 2022.

Etihad Airways: Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, the airline’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty program and more. Etihad sees tackling the climate crisis as the most important issue of our time and was named the Airline Ratings

Environmental Airline of the Year 2022. Through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonization.

Read the full story on Aircraft IT Website

JetSMART goes live with AMOS

In late April 2023, Swiss-AS was very proud to welcome a new member in the AMOS customer community: The Chilean airline JetSMART is now live with AMOS.

Multi-Operator benefits

Soar above paper

InForm

InForm combines document & content management with process improvement in our tightly regulated industry. InForm seamlessly integrates with OEMs and M&E Systems to reduce any redundant work.

Task Cards

A completely paperless solution, making task card authoring & management highly efficient and requiring minimal technical expertise. InForm takes advantage of the latest OEM digital Maintenance Planning Document (MPD) and Task Card data (AMM). Support for iSpec2200 & S1000D import is built-in to the Task Card template, allowing imports of the entire deck without hassle.

eSign

IDMR offers unified Web-based applications with a centralized platform with no installations required.

Our secure web application integrates with federated ADFS access and offers fast performance operating across OS, platforms, devices, and terminals.

Our advanced accessibility functionalities allow our applications to be mobile and work anytime, anywhere; key features for inspectors, technicians, and personnel working in hangars.

Management enjoys real-time access to dashboards to track the progress of checks, run reliability reports, and optimize turn-around time.

As an ultra-low-cost company — “Lowest cost Wins!” being one of their mottos — JetSMART outsource most of their operation (including CAMO and maintenance) as part of their ULC strategy. To fulfil their business strategy of ultra-low-cost, AMOS has been recognized as an all-round solution that will support JetSMART to optimize their costs while keeping their rapidly growing fleet of 23 new aircraft, comprising A320 NEOs and CEOs, at the highest safety standards. Although their main base of operation is in Chile, they also have operations in Argentina and in Peru. A key benefit for JetSMART is the multi-operator maintenance program capabilities of AMOS, as all three operators access the same database, while this one source of data will facilitate the communication and collaboration of the three different operators.

Project scope

The initial go-live targeted the Peru operations, followed with Argentina’s and Chile’s operation running in AMOS from the end of February and beginning of March respectively. After a kick-off in June 2022, the project team focused on core business processes allowing JetSMART to

manage their planning, maintenance, engineering and procurement needs in AMOS after a seven-month implementation project. Thanks to the big efforts from the JetSMART staff in close cooperation with the Aircraft Engineering Services team from Lufthansa Technik which, after go-live, takes over CAMO services for JetSMART, Swiss-AS managed to migrate the full set of data that will allow JetSMART to smoothly operate AMOS.

As part of the AMOS Airline Edition, core APIs like Transfer Executed Flights and Transfer Workorder have already been implemented, allowing AMOS to receive flights and export deferred items to JetSMART systems and dashboards. With AMOS, JetSMART now owns and controls their data and can grow the interoperability of AMOS within the ecosystem of JetSMART. The complete data integration provided by AMOS allows JetSMART to have a complete, up to date, and real time forecast of maintenance events. AMOSmobile/EXEC will also be part of the project scope for future implementations following GoLive, allowing JetSMART to save on costs and paper thanks to optimized mobile processes.

We are pleased that once again, the cooperation between the Engineering Services team from Lufthansa Technik and Swiss-AS has proven to create and will continue to create added value in this business context as well as with

IDMR, the leader in aviation document management software, presents a true web-based end-to-end paperless task cards

other common customers. The biggest part of the project was performed remotely, integrating a highly diverse team of people working in different time zones including Germany, Miami, Argentina, and Peru. There will be continuous support provided to JetSMART in the post-go-live phase to allow them to increase their adoption of AMOS (after having initially focused on the core processes) and to exhaust the full potential of AMOS.

Hosting on Google Cloud deployed with noVPN

In addition to the standard set-up, JetSMART have opted for Swiss-AS providing cloud hosting services with a noVPN solution. JetSMART is the very first customer of Swiss-AS to successfully go live with a noVPN solution, allowing JetSMART AMOS users to connect to AMOS from anywhere with a reverse Proxy. This is part of a hybrid solution, in which they also have the possibility of connecting to their cloud with a VPN as a backup. No changes were required on the JetSMART side to use the noVPN access. Since noVPN has been deployed, users are

experiencing a huge improvement in latency which causes AMOS to feel fast and responsive. This solution also enables fast deployment of AMOS to end- users’ clients (only a zip containing the AMOS client).

“Our cooperation with Swiss-AS during the implementation of AMOS was excellent because they have understood our ULCC business model and have worked like a key partner in this project that will allow JetSMART to increase the efficiency of the

engineering and maintenance organization by using state of the art technology”, commented Estuardo Ortiz, CEO of JetSMART Airlines.

JetSMART: Founded in 2016, JetSMART Airlines is a South American ultra-low-cost carrier created by US private investment fund Indigo Partners, which also controls low-cost carriers like US airline Frontier Airlines, Mexico’s Volaris and Hungary’s Wizz Air. JetSMART’s primary base of operations is Arturo Merino Benítez International Airport, servicing Santiago, Chile. It also owns and manages JetSMART Argentina, an Argentine subsidiary with a base at Aeroparque Jorge Newbery in Buenos Aires. The airline commenced scheduled operations on 25 July 2017 with a service from Santiago to Calama, made possible by CEO and founder Estuardo Ortiz Porras. It now has domestic operations in Chile, Argentina, and Peru, and 79 routes throughout South America with services to Brazil, Colombia, Paraguay, and Uruguay, and has carried more than 19 million passengers.

Read the full story on Aircraft IT Website

Pegasus Airlines Moves to Comply365’s Authoring and Compliance Management Platform

Comply365’s ProAuthor to Streamline Authoring Process Across All Departments

In early May 2023, Pegasus Airlines, one of the leading low-cost airlines in EMEA, announced that it was transforming its document authoring process and compliance management with Comply365’s end-to-end authoring and distribution platform, including its mobile app.

Comply365 was pleased to announce that Pegasus will use ProAuthor to author and manage its Airbus, Boeing and company manuals across all departments to support its ambitious growth plan building on the 129 destinations it flies to in 48 countries across Europe, Asia and Africa. Pegasus needed a secure, enterprise solution to standardize the authoring and management of their manuals to enable departments to work seamlessly with

automated workflows.

“Safety and compliance are essential to our operations, and we needed a proven, aviation-grade solution to ensure consistency and up-to-date information across all the content that we distribute to our crews,” commented Pegasus CEO Güliz Öztürk, adding, “The Comply365 solution will bring an agile, streamlined approach to our processes with a more efficient system, that is able to support our growth plans and evolving needs. We are happy to partner with Comply365, as it not only brings an innovative solution, but a dedicated team focused on helping us maximize the value of the product, in areas that matter to us the most.”

Pegasus is among the airlines that is recovering capacity the fastest since the pandemic, as the number of passengers on its international routes grew by over 96 percent in 2022 compared to the

previous year. With new aircraft planned for delivery, the airline aims to increase its total capacity this year by about 20 percent with plans to exceed 100 aircraft. As Pegasus onboards new aircraft, ProAuthor will enable faster, more routine manual revisions and help the airline remain audit ready. Comply365’s mobile app will automate compliance tracking for the airline’s 6,000 users and equip frontline employees with electronic forms to send data to the operations staff, to enable data-driven decisions.

“It’s a pleasure to welcome Pegasus to the Comply365 Community, as they reinforce our growing presence in the region,” Comply365 CEO Tom Samuel said. “We look forward to supporting their growth and enhancing the safety and efficiency across their operation.”

Pegasus marks the second Turkish carrier to turn

to Comply365. They join more than 90 global customers relying on Comply365’s Aircraft System (UAS), flight training and rail operations.

Comply365: Comply365 is the leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries including aviation, rail, and energy. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians, rail conductors and engineers, and energy workers rely on Comply365 for digital delivery of operational (OEM and company) manuals. Having played an instrumental role in the FAA’s approval of replacing the traditional, paper-based, pilot flight bags with electronic flight bags (EFBs), Comply365 partners with clients to transform their industries.

Pegasus Airlines: Launched in 1990, Pegasus Airlines adopted a low-cost business model in 2005, upon its acquisition by ESAS Holding. As Türkiye’s leading low-cost carrier, Pegasus offers its guests the opportunity to travel affordably and on young aircraft under the auspices of its low-cost airline model with the belief that “everyone has the right to fly.” Since 2018, Pegasus has adopted the motto “Türkiye’s Digital Airline” and operates to a network of 129 destinations in 48 countries, including 36 domestic destinations in Türkiye and 93 international destinations; it operates connecting flights between Türkiye and Europe, North Africa, the Middle East, Russia and Central Asia via Istanbul Sabiha Gökçen Airport. With its approach that focuses on guest experience, Pegasus continues to offer digital technologies and unique innovations to enhance the travel experience.

Honeywell and Lufthansa Technik Enhance Collaboration on AVIATAR

In mid-May 2023, Honeywell and Lufthansa Technik announced that they are enhancing their collaboration on Lufthansa Technik’s digital platform AVIATAR to improve the customer experience in aviation analytics. Honeywell Connected Maintenance analytics are now being fully integrated into AVIATAR’s Predictive Health Analytics (PHA) suite, which will grow to more than 100 Predictors for multiple Airbus and Boeing aircraft types. Airline customers will benefit from AVIATAR’s unique interfaces to airline data, processes, maintenance and engineering systems, allowing a fleetwide management of multiple aircraft types.

Building on the long-standing relationship between Honeywell and Lufthansa Technik, this new long-term agreement is beneficial for aircraft operators on the journey to digital technical operations (Tech Ops). Airlines can take advantage

of an integrated single product offering designed to help reduce maintenance costs, technical delays and cancellations in airline operations. AVIATAR’s integrated data analytics capabilities, enriched with Honeywell Predictors, are part of a seamless digital product portfolio for airline Tech Ops.

“Together with Honeywell we are enhancing the digital excellence of AVIATAR,” said Nikolaus Koerner, Senior Director Commercial Steering, Digital Fleet Services at Lufthansa Technik. “The new offering creates a unique suite of predictive Tech Ops solutions, integrating world-class analytics in one true nose-to-tail product offering across many different ATA chapters and aircraft types. Airlines will benefit from a consistent user experience and access to the full range of analytics along with connections to the wide portfolio of solutions provided by our Digital Tech Ops Ecosystem, including AMOS and flydocs.”

“The collaboration between Honeywell and Lufthansa Technik combines decades of experience with aircraft maintenance and digital transformation,” said Karen Miller, General Manager, Honeywell Connected Aerospace. “The resulting predictive analytics solution is designed to help airlines increase the availability of their aircraft and reduce costs associated with operations, flight delays, and cancellations.”

AVIATAR’s modular, open and neutral architecture has been developed to seamlessly interface to various IT systems operated by airlines and MROs around the world, a prerequisite for collaboration in aviation. The integration into AVIATAR’s suite of digital Tech Ops solutions allows customers, for example, to take advantage of MRO Management interfaces, automation, and digitally enhanced MRO services.

Honeywell: Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft. The Aerospace business unit builds aircraft engines, cockpit and cabin electronics, wireless connectivity systems, mechanical components and more. Its hardware and software solutions create more fuel-efficient aircraft, more direct and on-time flights and safer skies and airports. Honeywell delivers industry-specific solutions that include aerospace products and services, control technologies for buildings and industry, and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable.

Lufthansa Technik: With some 35 subsidiaries and affiliates, the Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company has a workforce of more than 20,000 employees.

Lufthansa Technik’s portfolio covers the entire range of services for commercial and VIP/special mission aircraft, engines, components and landing gear in the areas of digital fleet support, maintenance, repair, overhaul, modification, completion and conversion as well as manufacture.

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initiated in 2019 to eliminate paper-based processes in their aircraft maintenance. Swiss-AS was selected as the partner of choice to provide the most suitable solutions to help them reach their objectives with AMOS awarded as their maintenance engineering software.

24-month project coming to fruition

The cooperation between Swiss-AS and SunExpress started in February 2020 with the kick-off meeting and a couple of training sessions. Unfortunately, COVID started at this time, and the project was officially frozen for several months. Since the restart of the project in 2021, SunExpress has been implementing a largescale scope without the need for extensive project management and business consulting support from Swiss-AS, thanks to having experienced Key Users and Project Managers with previous AMOS experience.

After two years, the project went successfully live on the night of December 31st starting the new year off in the right way, and SunExpress successfully started to use tablets for aircraft maintenance operations, fully digitally without the use of paper.

Wide scope of AMOS usage to support digital transformation objectives

Besides integration with existing flight and finance systems, SunExpress decided for a large scope of add-on modules, including the full AMOSmobile suite (consisting of AMOSmobile/EXEC and AMOSmobile/STORES), as well as e-signature, becoming the first approved airline in Türkiye to go paperless. The e-jobcards are created and completed right from AMOS and allow the e-signature to be completed through PDF Overlay. This process allows the record keeping remaining entirely digital.

It provides the mechanics with direct access to the aircraft information on mobile devices through AMOSmobile/EXEC. The use of tablets enables a boost in the mechanics’ productivity by allowing more efficient transits and exchanges between mechanics and back-office during all Line and Base Maintenance activities, saving tons of paper usually created in the process of documenting all maintenance steps.

Including AMOSmobile/STORES in their scope of usage will allow SunExpress to focus on priorities when it comes to the operation of their stores, increase their cost efficiency by lowering losses due to surplus inventory and enhance process efficiency while taking in all the benefits from mobility. This is currently still in the testing phase at SunExpress maintenance stations.

SunExpress has joined AMOSeTL development team

Swiss-AS was also thrilled to welcome SunExpress as the newest addition to the development team of

the AMOSeTL (AMOS electronic TechLog) project. Alongside Condor, Luxair, Malaysia Airlines, El Al, Sideral, Cebu Pacific and three undisclosed participants, SunExpress becomes the latest airline to join this strategic partnership. From the end of September 2022, SunExpress took part in the definition workshops supporting the development and testing of the mechanic mode of AMOSeTL and will take part in the inflight testing phase that started at the end of 2022. Its large fleet of aircraft will offer an interesting opportunity for testing and defining the accurate processes to be managed in AMOSeTL to make it as efficient as can be.

SunExpress’ participation in the AMOSeTL project marks the last part of their ‘Paperless Aircraft Maintenance Operations Project’, as it will ultimately replace the paper-based Technical Log System. AMOSeTL will optimize logbook data management, reduce A/C weight, eliminate paper log expenses, decrease transcription and data handling errors, and enable airlines to ensure that A/C data are more accurate and available in real-time wherever it is

needed. SunExpress signed an agreement with Swiss-AS to use the AMOSeTL software, which is fully integrated with AMOS, after its release.

SunExpress is the first airline to implement paperless aircraft maintenance in Türkiye and one of the few airlines worldwide. The airline is constantly improving its processes for greater efficiency and sustainability, and Swiss-AS is proud to support them in this objective.

SunExpress: Established in Antalya in 1989 as a joint venture of Turkish Airlines and Lufthansa, SunExpress acts as a tourism ambassador between Türkiye and Europe with its 30 years of experience and leisure airline expertise. SunExpress flies to more than 175 destinations in 30 countries and carries more than 10 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, The airline has more than 3500 employees and a fleet of 66 aircraft. SunExpress was named the ‘World’s Best Leisure Airline’ in the latest global survey by Skytrax.

Read the full story on Aircraft IT Website

NAVBLUE and easyJet, united to improve efficiency and fuel savings

platform. Combining Airbus’ DPO Descent Profile Optimizer and IDLE Factor Optimizer, easyJet will reach lasting operational benefits to fly an optimum descent profile.

”We are glad to take our descent efficiency to the next stage thanks to NAVBLUE and Skywise. This solution supports our commitment to continue to reduce our carbon emissions from flying.” commented David Buckley, Aircraft Performance & Flight Efficiencies Manager at easyJet.

easyJet: easyJet is Europe’s leading airline offering a unique and winning

combination of the best route network connecting Europe’s primary airports, with great value fares and friendly service. easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 69 million passengers in 2022 — with 9.5 million travelling for business. The airline has over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Over 300 million Europeans live within one hour’s drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in eight countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports several local charities and has a corporate partnership with UNICEF which has raised over £16m for the most vulnerable children since it was established in 2012. The airline joined the UN-backed Race to Zero in November 2021 and has published its roadmap to net zero carbon emissions by 2050, with a focus on new technology and the

ultimate ambition to achieve zero carbon emission flying across its entire fleet, which the airline is working on together with its partners including Airbus, Rolls-Royce, GKN Aerospace and Cranfield Aerospace Solutions. The roadmap also features a combination of fleet renewal, operational efficiencies, airspace modernisation, Sustainable Aviation Fuel and carbon removal technology. Additionally, it includes an interim carbon emissions intensity reduction target of 35% by 2035 (versus 2019). Since 2000, the airline has already reduced its carbon emissions per passenger, per kilometre by one-third through continued fleet renewal, efficient operations and aiming to fill most of its seats. Innovation is in easyJet’s DNA — since launching over 25 years ago, easyJet changed the way people fly to the present day where the airline leads the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for its passengers.

NAVBLUE: NAVBLUE is a leading services

company, wholly owned by Airbus, dedicated to Flight Operations and Air Traffic Management Solutions and services for airlines, airports and Air Navigation Service Providers (ANSPs), on the ground and onboard. NAVBLUE combines aircraft manufacturer expertise, flight operations know-how and agile development to enhance operational efficiency, optimize resources and increase productivity, for a safe and sustainable aviation. NAVBLUE delivers a reliable, optimum and customized user experience to more than 500 customers worldwide, in a range of areas, including digital cockpit operations, Operations Control Centre (OCC) systems, Flight Ops Engineering, Performance Based Navigation (PBN) and Air Traffic Management (ATM). NAVBLUE employs 465 employees spread across the world, with offices in Canada, France, Poland, Singapore, Sweden, Thailand, UK and US and representatives in several other countries across the globe.

Read the full story on Aircraft IT Website

TAP Air Portugal and iQSMS: Keeping Safety First

TAP Air Portugal is the renowned flag carrier airline of Portugal, that has been in operation since 1945, with its headquarters located in the country’s capital, Lisbon. It operates flights to a broad network of over 90 destinations in 36 countries across Europe, Africa, and North and South America. The airline has received several accolades for its exceptional service, including the prestigious World Travel Awards recognition as Europe’s Leading Airline to Africa and South America from 2014 to 2022, positioning itself as one of the essential carriers connecting Europe with Brazil through its hub.

As at mid-May 2023, TAP Air Portugal and TAP Maintenance and Engineering had integrated five out of eight iQSMS modules, including the three core modules. In addition, the airline employs the relevant offline tools and FDM Risk Module, while ASQS connects to their SSO and crew scheduling system (Netline). Portugal’s flag carrier’s dedication to safety has earned it the title of the safest airline in Europe and one of the world’s safest airlines by Airline Ratings. ASQS supports TAP Air Portugal’s unwavering commitment to safety through its integrated quality and safety management solution, iQSMS.

Flying Safely with iQSMS in the most extreme conditions:

medevac and survey flights, paradrop and float operations, and third-party maintenance and overhaul and is internationally recognized for its missions in remote and challenging environments.

KBA uses the iQSMS Quality, Reporting and Risk Management Modules and the corresponding offline applications to further streamline their internal processes and take one more step towards a proactive and data-driven approach to managing and mitigating operational safety risks.

“At ASQS, we know that each iQSMS implementation project is unique and offers exciting opportunities for our team to learn more and address the specific needs of our partners. In this sense, working with Kenn Borek Air is particularly rewarding for the us, as KBA’s operational profile is truly one-of-a-kind. It is an honor for us to know that iQSMS will play a crucial role in ensuring the safety of KBA’s crews, customers, and operations, particularly on the challenging missions they undertake. We are thrilled to establish a long-lasting partnership with the exceptional team at Borek Air and look forward to working together towards our shared objective of providing the highest level of safety and quality in the aviation industry.” stated Jonathan Frey, Business Development Americas, ASQS.

Web Manuals partners with AeroEx to provide MRO package offering seamless regulatory compliance

In late May 2023, Web Manuals, the world leader in digital documentation for the aviation industry, announced the launch of a discounted maintenance, repair and overhaul (MRO) package in partnership with aviation regulation compliance consultancy AeroEx GmbH (AeroEx)

Developed to support businesses in remaining compliant in the face of recent Part 145 regulation changes, the new MRO package will include the Web Manuals solution for editing, distributing and monitoring manuals, alongside its Part 145 compliance library and the cloud-based AMAS.aero compliance and safety management platform developed by AeroEx.

Jonas Ivarsson, account and store executive, Web Manuals, said: “With key aviation maintenance regulations undergoing revisions, Web Manuals is fully committed to helping customers remain compliant with cost-effective solutions, which is exactly what our partnership with AeroEX offers. We will continue to support MRO operators to further enhance safety by harnessing our wide global partnership network and further updating our digital documentation product.”

Helmut Gottschalk, founder and managing director, AeroEx, added: “We have a strong track record when it comes to partnering with Web Manuals to ensure air operators can remain compliant in the face of shifting regulations. This latest MRO package is an excellent example of how our combined efforts can enable a manageable transition to compliance.”

The new MRO package also includes the AMAS. aero Connector product, which establishes direct links to relevant manuals within Web Manuals in a compliance audit, alongside the AeroEx Part 145

TRAX names Justin

Daugherty Senior Director of Sales and Marketing

TRAX, a leading supplier of aircraft maintenance software solutions, announced at the end of May 2023 that Justin Daugherty has joined the company as Senior Director of Sales and Marketing. TRAX is expanding its current sales team and welcomes Justin’s expertise in sales, business development, and marketing functions.

Daugherty joins TRAX from Ultramain Systems Incorporated where he ran the Project Management Organization, successfully implementing existing and new customer projects as well as supporting Business Development activities. Prior to that, Justin played a pivotal role as the Deputy Director of Maintenance at Virgin Galactic in the starting up of the Spaceline Maintenance Organization.

Maintenance Organization Exposition (MOE) template. This makes it easy for any maintenance organization to implement and comply with the new legal regulations quickly. In total, the package will provide solutions worth €15,300 for a discounted price of €9,990.

Part 145 is the European standard for the approval of organizations that perform maintenance on aircraft and aircraft components that are registered in EASA member states. Revisions to the regulation became applicable in December 2022, with updated requirements spanning areas including the personnel responsible for safety management, alongside compliance monitoring systems.

Justin holds an Airframe and Powerplant License with Inspection Authorization and is a Private Pilot. He began his Aviation Maintenance career working in Business Aviation at an FBO and advanced from there to various positions of responsibility for maintenance and operations at deployed CONUS and OCONUS locations for General Atomics Aeronautical Systems Incorporated.

With a track record of success in aviation operations, project management, and business development, Justin brings a wealth of knowledge to further strengthen TRAX’s position in the industry. “We are excited about Justin joining the TRAX leadership team,” said Jose Almeida, TRAX’s President and CEO. “His deep experience in aviation will enable him to help build on our comprehensive strategy and position the company for future growth.” Read the full story on Aircraft IT Website

From left: Joel Hencks, managing director and founder of AeroEx, Martin Lidgard, CEO and founder of Web Manuals, Helmut Gottschalk, managing director of AeroEx

Enhancing MRO Safety and Compliance Through MRX Systems’ Advanced Reporting Capabilities, Streamlined Processes

Safety and compliance are paramount in the maintenance, repair, and overhaul industry. Aviation professionals must adhere to strict regulatory requirements to ensure the airworthiness of aircraft and maintain high safety standards. MRX Systems provides a comprehensive software solution that focuses on enhancing safety and compliance through advanced reporting capabilities, streamlined processes, efficient project management, and automatic work report generation, allowing aviation professionals to manage their MRO operations more effectively.

Comprehensive Documentation, Quotation & Invoicing

MRX Systems allows users to track and document all maintenance tasks, findings, and repairs, ensuring a complete and accurate record of MRO activities. The platform also enables users to generate quotations for regular and ad hoc customers or receive new requests automatically. Customer

Project Management, Reporting and Real-time Compliance Monitoring

The platform allows users to manage project scheduling and technicians’ rostering via a designated planner, providing a clear view of parts, tools, and materials allocation to improve workflow and quality control. MRX Systems supports the upload of related files into the relevant project and automatically produces documented and referenced reports, ensuring accurate documentation for compliance purposes.

Full Work Report Automatic Generation with Blue MRO

Blue MRO enables users to generate a Full Work Report automatically at the end of each project. The platform’s data entry control features guarantee that no mandatory signature, part certificate, or related file is missed or incorrect at each stage of the maintenance, ensuring all relevant information is included in the final

BOUNDLESS BACK ISSUES

Volocopter takes off with AMOS

At the end of May 2023, Swiss Aviation Software (Swiss-AS) and Volocopter cosigned a landmark multi-year contract for AMOS, Swiss-AS’s maintenance, repair, and overhaul (MRO) software. AMOS will be used to manage Volocopter’s electric vertical takeoff and landing (eVTOL) aircraft fleet worldwide. Seamless software integration will ensure continued fleet airworthiness, offer aircraft reliability monitoring and analysis, and act as an interface to Volocopter’s proprietary digital operating system, the VoloIQ. This is the first time Swiss-AS is collaborating in an urban air mobility (UAM) setting, a key development as Volocopter prepares for entry into service in 2024.

As the UAM industry pioneer, Volocopter is set to receive type certification (TC) in 2024 for its VoloCity, a 2-seater electric air taxi built for city use. The company will be the first to launch commercial services in Europe that meet the same very high safety standards that commercial airliners must satisfy. Besides product certification, a successful industry launch and future operations scale-up require a solid UAM ecosystem. Plus, eVTOL fleets in global megacities will need to deliver fast turnaround times to maximize vertiport and airport space and provide an efficient customer service.

AMOS excels at managing vehicle configuration traceability throughout its life cycle, a critical aspect of proper aircraft fleet maintenance. Further such aspects include component design/ purchase dates, installation/replacement dates, and total operating hours. AMOS will also monitor ground handling operations, deploy the relevant tools, and manage ground staff assignments. Ground technicians will use AMOSmobile/EXEC, a touch-optimized mobile maintenance solution for ‘live’ data streams. Further, artificial intelligence (AI) will enable reliability monitoring to improve fleet management efficiency. Meanwhile, Volocopter’s VoloIQ backbone will monitor customer-facing services like the booking process, as well as aircraft location and status, and battery health. Interlinking Volocopter’s air- and ground-side operations will create a fast, transparent, and safe fleet management system to support eVTOL operations scaling.

“We are looking forward to stepping into the future of urban air mobility with Volocopter. Signing with Volocopter is confirmation that AMOS stands for innovation! All Swiss-AS employees received the news with excitement and we look forward to cooperating with

the UAM pioneer Volocopter, who is designing the customer journey from A to Z while complying with the highest safety standards.” stated Fabiano Faccoli, Chief Executive Officer of Swiss Aviation Software.

“With Swiss-AS as a partner, Volocopter is making strides to ensure that the maintenance of our VoloCity is managed and executed efficiently and is foolproof. The AMOS software has a proven track record in the aviation industry — giving us confidence to obtain our Continuing Airworthiness Management Organization (CAMO) and Maintenance Organization Approval (MOA), which is essential for our entry into service. Its compatibility with our VoloIQ is a must-have to provide outstanding customer service.” added Oliver Reinhardt, Chief Risk & Certification Officer of Volocopter.

Seamless and efficient maintenance and ground-side operations ensure the safety of passengers, ground crew, and aircraft, simultaneously enabling the fast scaling of the UAM ecosystem. Volocopter is strengthening all areas of its ecosystem: product certification, production, air- and now maintenance and ground-side operations. This industry-first collaboration between Swiss-AS and Volocopter will build the foundation and deliver best practices that will permit ongoing improvements to future eVTOL operations.

Volocopter: Volocopter brings urban air mobility (UAM) to megacities worldwide. We aim to improve the quality of life for people in cities by offering a fantastic new mode of transportation. For that, we create sustainable and scalable UAM ecosystems with partners in infrastructure and operations. Volocopter’s family of eVTOL aircraft will offer passengers (VoloCity and VoloRegion) and goods (VoloDrone) swift, secure, and emission-free connections to their destinations, supported by VoloIQ, the UAM ecosystem’s software platform that serves as its digital backbone for safe and efficient operations.

As a pioneer in the UAM industry, Volocopter will launch commercial services within the next few years. Founded in 2011, the company employs more than 500 people in Germany and Singapore, has completed over 1,500 successful public and private test flights, and has diverse investors, including Geely, NEOM, Mercedes-Benz Group, Intel Capital, and BlackRock Read the full story on Aircraft IT Website

In this article, I’m going to share with you our experience using IFS Fleet Planner in JAL Engineering (JALEC). We’ll look at what it does and, importantly, at what benefits JAL Engineering has gained from using the new system. But let’s start by telling you something about JAL Engineering, the maintenance department of Japan Airlines (JAL).

JAL ENGINEERING CO., LTD. (JALEC)

Established in 2009, JALEC is 100 percent owned by Japan Airlines and has 4,000 engineers and mechanics with bases at Haneda (HND) and Narita (NRT) airports, Tokyo, as well as Itami (ITM) airport in Osaka. JALEC has certifications in 17 countries and regions and is responsible for the fleet management, engineering and quality management of 200 aircraft for four operators in the JAL group (JAL, J-AIR, ZIPAIR and Spring Japan) as their airline maintenance department. Also, JALEC is responsible, as an MRO, to provide services for the aircraft of more than 50 customers to-date — other airlines and the military in Japan. Those services include line maintenance, base maintenance, engine shop, component shop and training. JALEC’s annual revenue is about U.S. $1 billion.

Zero-Zero-Hyaku, 0-0-100

For Japan Airlines, Zero-Zero-Hyaku, 0-0-100, is a key objective today (figure 1). We shared the idea and what inspired it with readers in the March-April 2020 issue of AircraftIT MRO. Ultimate Goal ‘0-0-100’

word for us.

“JAL has approximately 200 aircraft which means that there are 400 engines to be operated every day. But, in 2018/19, JAL never had to shut down an engine in flight…”

from the aircraft (PDAs). The second Zero means that there should be no defects in flight and the 100, in Japanese ‘Hyaku’, means that there should be 100 percent on-time departures by every aircraft. These are very stringent targets that JAL has set for its operations and which JALEC must support. Some might regard this as impossible, but we simply see it as a powerful challenge. It means that we never stop considering and acting towards the achievement of this goal. As part of that, we monitor our progress and Figure 2 shows our performance against that target and the ultimate goal of 0-0-100.

Figure 1

As the figure says, it’s a magic word for JAL but it’s difficult to understand. The numbers 0-0-100 have a meaning. The first Zero means that there should be no irregular operations, no inflight engine shut downs (IFSD) and no parts departing

In 2020 and 2021, COVID ensured that travel conditions were far from typical but it can be seen that, prior to the pandemic, there was a downward trend in irregular operations and engine inflight shutdowns. With regards to inflight shutdowns, JAL has approximately 200 aircraft which means that there are 400 engines to be operated every day. But, in 2018/19, JAL never had to shut down an engine in flight; they achieved that part of the Zero-Zero-Hyaku objective at that time. Also, for irregular operations, the rate is decreasing and approaching zero.

Irregular Operations (ATB/DIV) Engine InFlight ShutDown

Figure 2

Ultimate Goal ʻ0-0-100ʼ

We should also consider the defect in flight rate (figure 3).

Ultimate Goal ‘0-0-100’

In 2019, JAL introduced the Airbus A350 EIS and, from then, the rate of defects in flight has been increasing. However, most of the fleet are not A350, as there

are only about 16 of the aircraft in the fleet. Notwithstanding, the rate of defects in flight is steadily falling and approaching zero. Finally, parts departing from the aircraft (PDA) which is now decreasing every year, were increasing between 2017 and 2019, just prior to when the Tokyo Olympics were anticipated to have been held. The government was very focused on the PDA program because they opened a new route over Tokyo which generated an increase in PDAs but, since 2020, they have been decreasing.

How to achieve 0-0-100

This objective is a policy that shows us a direction but doesn’t offer a reason for the maintenance department. If you want to improve safety, you have to invest in aircraft, components and other materials which are very expensive which means, in turn, that you need to make a profit — a virtuous circle. However, if you cannot make a profit, you cannot invest and, therefore, cannot improve safety — a vicious circle. To achieve 0-0-100, we have to stabilize operations and improve efficiency; to do that, we have to increase revenue while reducing costs. That was JALEC’s motivation to introduce IFS Fleet Planner throughout our maintenance operation.

CATⅠ: more than 1,000cm2 or 1kg CATⅡ: 100cm2〜1,000cm2 or 0.2kg〜1kg(non metal)/less than 1kg(metal)

New Route over Capital Figure

IFS FLEET PLANNER

This is a Cloud-based software, a semi-automatic planning engine for the longterm base maintenance schedule. In figure 4 is a snapshot of IFS Fleet Planner.

What is IFS Fleet Planner (FP)?

-CLOUD based WEB APP software

-Semi-automatic planning engine for Long-term base maintenance schedul

Today

Month/Day

the vertical axis, red edged box on the left, shows the hangars and bays, the places where we can undertake heavy maintenance. It shows that JAL Engineering has a hangar base in Haneda (HND) with six bays and two bays at Narita (NRT) There is also a bay at Osaka (ITM) and there are outsource maintenance facilities outside of Japan.

Overall, IFS Fleet Planner’s usability is very good and it is a simple step to introduce it into your process because it is a Cloud system. It’s also easy to use,

Drive Aviation maintenance efficiencies with SAASbased fleet planner.

Hangar/Bay

Figure 4

The horizontal axis, the blue edged box at the top, shows the time frame while

Case Study of

— which will be essential to realizing our objectives. You cannot rely on just the primary Plan A, but IFS Fleet Planner enables users to simulate various plans by changing parameters.

In figure 5.1 you can see a primary plan or Plan A which is the optimized plan.

Case Study of JALEC

Primary Plan ”A” ~Optimized Plan~

This is a snapshot of JALEC’s actual operation. MRO X1, X2 and X3 means that those tasks are outsourced to certain MROs but we have to consider what if there was some risk in outsourcing to this country’s operation, hence the red box around those tasks. If some problem, such as a resurgent health problem, was to occur in the area, we might need to suspend outsourcing to those MROs; so, we need to have alternative plans. We can do this with Fleet Planner by quickly changing the parameters (figure 5.2).

Although this is just a simulation, it shows what can be done in a short time with Fleet Planner by changing the parameters. We can make a Plan B for if we had to suspend outsourcing to these MROs in which case, we’d have to change other plans for heavy maintenance. IFS Fleet Planner will make those other plans: also, we can introduce other parameters to easily make a Plan C or Plan D. That gives us the option to choose an appropriate plan depending on the situation. It is possible to confirm various data and the feasibility of a plan with outputs from multiple simulations which also helps to establish strategies and manage costs. This enables us to maintain a stable and efficient operation while avoiding risks which is one huge advantage to be gained from using Fleet Planner.

Multiple Simulation

Multiple Simulation

Figure 5.1

Multiple Simulation

Multiple Simulation

Figure 5.2

“We have found the system to be supportive of our business, to be stable and to be profitable. In terms of airline operations, IFS Fleet Planner is a contributor to fleet strategies, risk management and revenue management.”

Yield management

Yield Management

Case Study of JALEC

Yield is calculated as the planned time from the last maintenance event divided by the maximum required interval (figure 6.1).

Yield = Planned time from last done(Act) / Required Interval(Max)

increase the yield from, say, 95 percent to 96 percent, i.e., by one point, that makes it possible to release 33,000 man-hours for work that needs to be done in the year because maintenance cover is extended. That means that the aircraft can be utilized 66 more days in the year. So, if you increase this yield by more points, as shown in figure 6.2, you can utilize aircraft in the fleet more through the year and reduce the total amount of work that needs to be done. This is a very big advantage of using IFS Fleet Planner to manage the yield of the maintenance work. Of course, it depends on how to use Fleet Planner as we need to manage and adjust the plan based on this KPI, but if you use Fleet Planner as we do, it will generate more opportunities to gain man-hours and increase the utilization of the aircraft.

Innovative planning

IFS Fleet Planner can build a work package with multiple heavy maintenance tasks. Figure 5.1 shows an aircraft, 742J, with the visit title reflecting the package of maintenance work to be undertaken by HAECO in China. Fleet Planner can show that this 10C package is yielding 95 percent while the 10K package is yielding 73 percent. So, JALEC monitors and controls this yield as a KPI (Key Performance Indicator) in our operation.

Figure 6.2 shows actual data from JALEC’s operations.

Actual Yield will always vary because of the operational circumstances. JALEC monitors and manages Yield as a KPI, to optimize the cost.

In JALECʼs case, Fluctuations of Yield affect MH and Aircraft Utilization.

This is very easy to understand. IFS Fleet Planner is a Cloud-based system so that it can be used anytime, anywhere in the world. It’s easy to share information between team members. My team at JALEC have built a Pit-Board in the office to share various data including the Fleet Planner and other operational data such as weather analyses.

Using Fleet Planner provides the opportunity to improve the yield.

The actual yield will always vary because of operational circumstances, which was especially the case during the COVID-19 period. So, at JALEC, we monitor and manage yield as a KPI in order to optimize the cost in all cases. In the case of JALEC, fluctuations of the yield (center column of figure 6.1) mean that, if we can

Any time that they get together in front of the Pit-Board, the team can share ideas and maybe get together in a Scrum. This is in line with a Japanese expression that two heads are better than one so five heads must be incredible! The Pit-Board brings innovation to your plan.

Figure 6.1

Figure 6.2

Workload mitigation

Another one that’s easy to understand. Before we introduced IFS Fleet Planner, we made the heavy maintenance plan using Excel spreadsheets. That was time-consuming as a manual process with significant risks for human error. Any coloring to identify different tasks had to also be done manually and, if someone wanted to share information, they’d have to send an email with an attached file. It added to workloads and was a headache.

After introducing Fleet Planner, one person is able to complete the same volume of work for the 200 aircraft, where previously it would have needed two. Not only that, but also the business quality is improving, is more flexible and is taking less time. We can get information quickly and, if anyone is working from home, it’s easy to share with colleagues in real-time. It means that everybody is healthier and is happy.

IN CONCLUSION

The introduction of IFS Fleet Planner has empowered our people to be more innovative and the robust plans produced by our innovative planners give us confidence to manage the operation. Having a stable operation contributes to our passengers’ experience, improves how we work with customers and empowers us to continue to evolve. In other words, IFS Fleet Planner provides us with a route to realize that 0-0-100 target.

At the time of writing, IFS is developing additional parameters which JALEC has requested to further improve the capability available within our existing solution. We are increasingly realizing the potential that fleet planning engineers can gain from IFS Fleet Planner.

ATSUSHI KITA

Atsushi Kita has worked in JAL/JALEC for twenty years, now mainly for maintenance planning and corporate strategies. He has supported customers as Director of Sales and Marketing of JALEC. Also, he has represented JALEC at ‘ATEC’, an association which is comprised of Japanese aviation companies, to develop and improve Japanese regulations working with the Japanese authority.

JAL ENGINEERING CO. (JALEC)

JALEC is an MRO business 100 percent owned by Japan Airlines with 4,000 engineers and mechanics working across three main bases. The business has certifications in 17 countries and regions and is responsible for managing 200 aircraft for four operators in the JAL group, as their airline maintenance department. Also, JALEC provides MRO services for fifty customers include, line maintenance, base maintenance, engine shop, component shop and training.

IFS

IFS is a provider of software solutions for global aerospace & defense (A&D), whose solutions support a complete spectrum of maintenance management capabilities from heavy MRO to line maintenance. IFS’s innovative enterprise solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

“Having a stable operation contributes to our passengers’ experience, improves how we work with customers and empowers us to continue to evolve. In other words, IFS Fleet Planner provides us with a route to realize that 0-0-100 target.”

Embracing ATA standards in data exchange

Henrik Ollus, VP of Aviation Data Exchange Business at QOCO Systems writes about current and future applications of ATA standards

This column will focus on Air Transport Association (ATA) standards due to their massive potential in helping to revolutionize the way we manage and share data in the industry. I believe these standards will be a key element in streamlining maintenance processes and improving data exchange between collaborators such as airlines, MROs and OEMs. While the potential is clear, the adoption of these standards has been slow, mainly due to airlines’ systems not supporting them. In this article we will explore what ATA standards are, their current utilization, and their potential future applications. We will also discuss the challenges associated with the adoption and implementation of these standards, as well as their role in enabling sustainable aviation.

CURRENT UTILIZATION OF ATA STANDARDS

MAINTENANCE DOCUMENTATION: ATA standards simplify maintenance processes by standardizing the format and structure of maintenance manuals. This makes it easier for technicians to find relevant information and carry out maintenance tasks, and allows for efficient information sharing between airlines, MROs, and OEMs. However, many airlines’ systems do not yet support these standards, hindering their widespread adoption.

DATA EXCHANGE: As mentioned earlier, ATA Spec 2000 plays a crucial role in enabling data exchange between various stakeholders in the aviation industry. While its adoption is slowly increasing, there is still considerable room for growth in utilizing this standard.

WHAT ARE ATA STANDARDS?

Developed by the Air Transport Association (now Airlines for America), ATA standards provide guidelines and specifications designed to standardize documentation and data formats for aircraft maintenance and operations. By creating a common language and structure for maintenance documentation, procedures, and data exchange, ATA standards aim to improve efficiency and reduce costs in the aviation industry. Although the adoption of these standards has been slow, it is steadily increasing as the industry recognizes their potential benefits.

ATA Spec 2000 is one of the most widely adopted standards. It defines the

FUTURE UTILIZATION OF ATA STANDARDS

FACILITATING COLLABORATION: ATA standards will play an increasingly significant role in enabling efficient data exchange between collaborators in the industry. By providing a common language and format for data, these standards will help streamline communication and promote cooperation among airlines, MROs, manufacturers, and other stakeholders.

INTEGRATION WITH DIGITAL TECHNOLOGIES: As the aviation industry embraces digital transformation, ATA standards will play an essential role in integrating digital technologies such as the Internet of Things (IoT), artificial intelligence (AI), and blockchain. These technologies can be used to enhance predictive maintenance, improve supply chain management, and optimize aircraft operations.

SUPPORTING SUSTAINABLE AVIATION: ATA standards can also play a pivotal role in facilitating the transition to sustainable aviation. By standardizing documentation and data formats related to alternative fuels, electric propulsion systems, and other environmentally friendly technologies, ATA standards can enable more efficient information sharing and collaboration, driving the shift towards greener aviation.

format, structure, and content of electronic data interchange (EDI) messages, facilitating seamless communication and data sharing across different systems and platforms in the aviation industry. However, the utilization of ATA Spec 2000 is far from universal, as many airlines’ systems do not yet support this standard.

CHALLENGES IN ADOPTING ATA STANDARDS

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• Incompatibility with existing systems: One of the main challenges in adopting ATA standards is that many airlines’ systems do not yet support them. It does require significant investment in technology, training, and process changes to implement these standards.

• Resistance to change: The aviation industry is known for its strict adherence to established processes and procedures. As a result, implementing new standards can face resistance from organizations and individuals who are comfortable with existing systems.

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• Diverse systems and processes: The aviation industry consists of numerous stakeholders, each with their unique systems and processes. Aligning these systems and processes with ATA standards can be a complex and timeconsuming task.

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In conclusion, ATA standards hold immense potential for driving efficiency and supporting the transition to sustainable aviation. While their adoption to existing systems has been slow due to resistance to change, the industry is gradually recognizing their value, leading to increased adoption.

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HENRIK OLLUS

Henrik is the VP of Aviation Data Exchange Business at QOCO Systems Ltd., where he brings extensive experience in delivering data exchange solutions for collaborative parties in the aviation industry. Leading global deliveries and strategic relationships for the EngineData.io and Aviadex.io SaaS solutions, he ensures that OEMs, Airlines, MRO service providers, and other key players in the aviation industry can effectively share data and jointly create value.

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QOCO SYSTEMS

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Evergreen Aviation Technologies (EGAT) is a best-in-class specialty aircraft Maintenance, Repair, Overhaul (Operations) center for all aviation needs. Winner of the 2011 Best | Airframe Operations in Asia (UBM Aviation), and the 2009 Best Independent Operations in Asia-Pacific by Aviation Week, EGAT offers nose-to-tail AOG

QOCO Systems helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data. The business’s solutions provide significant improvements to the industry’s complex processes. They enable customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

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support within a full Operations service from skin replacements to winglet installs, and from engine overhauls to interior retrofits. EGAT is also proud of its environmental record and achievements.

An ERP system that has grown with Airbus New Zealand

Peter Buscke, Production Engineer, Airbus New Zealand shares

Airbus’s experience with Ramco in New Zealand

Before we delve into the case study here, I’ll share with readers some information about Airbus and Airbus New Zealand.

AIRBUS NEW ZEALAND

Airbus New Zealand is part of Airbus global, an international aerospace pioneer with some pretty high expectations and ambitions, including to produce the first zero-emissions commercial aircraft which they aim to achieve by 2035. The ZEROe concept is for an aircraft powered by hydrogen. As part of this project, Air New Zealand has partnered with Airbus. With over 125,000 employees and, as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry.

Divided into three divisions Airbus includes: Airbus Defence and Space, Airbus Helicopters (the world’s number one helicopter manufacturer) and, of course, Airbus Commercial. Across Australia and New Zealand, Airbus Australia, our immediate Airbus division, operates 15 locations with 1,400 employees. Most of our work is in serving the defense forces in both countries, and supporting over ten aircraft fleets in the Australian Defence Force and New Zealand Defence Force as well as Airbus Commercial Helicopter sales within the region. We also provide a range of component MRO services to customers in the region including large aircraft engine and propeller overhaul and aircraft strip and paint. In New Zealand, the original business was Safe Air which was purchased by Airbus from Air New Zealand in 2015 and offers maintenance, repair and overhaul (MRO) capability for military and civil airframes and engines. These

There is Whenuapai which is located on a military base on the upper North Island and serving the Royal New Zealand Defence Force; there is Ardmore which looks after commercial helicopter sales and has, in the past two years, enjoyed record sales in the New Zealand area; there is Ohakea which is also engaged with defense force support including a T6 Trainer operation; and, finally, there is Blenheim which delivers MRO support for the New Zealand Defence Force as well as covering a lot of engine overhaul and aircraft deep level maintenance of the force’s helicopters. Our future programs look towards us being a continuing strategic partner with the New Zealand Defence Force

Beechcraft, which is now Textron Aviation, to supply aircraft through-life support

SAP, which looks after financial and materials overview while we use Ramco for a lot of the maintenance flight logs, maintenance scheduling, maintenance recording, and materials and aircraft configuration.

Unfortunately, this means we are doing some double entry of data which isn’t great. We have been offered the IRIS program by Ramco that can automate data transfer between our two ERP systems but our internal governance is preventing this from occurring for the time being. One of the great features when we were going through our journey to using Ramco 5.7 to support the T6 program, was that Ramco provided all the training and set-up the RNZAF staff with access to the Ramco on cloud system.

RAMCO JOURNEY

Much of our appreciation of Ramco has been built on a long relationship that we have enjoyed with them.

Safe Air and the t-6 program

Our journey with Ramco started in 2006 with version 4 at Safe Air. At the time, most of our work was MRO related or held at Blenheim so we needed a solution that best fitted our needs. That solution was evaluated as Ramco. We stayed with the version 4 solution until 2020 when we had to migrate out of the system. As already mentioned, in 2014, the then Safe Air won a bid for the flight training program at Ohakea. As part of that program, we had to implement a new ERP system and decided on Ramco version 5.7 which provided us with everything that we required. Implementation entailed an initial program load, update of spares, upload of aircraft configuration, initial training and the building of maintenance schedules. In 2019-20, we added technical documentation capture, evolved packaged maintenance with multiple options of orders, tasks, subtasks and packages, and evolved aircraft configuration records to utilize more sub-subcomponents.

Figure 1 gives a representation of the initial modules, highlighted in orange, that were installed for Airbus NZ (Ohakea).

Ramco current operation

2021 Version 5.9

In 2021 we undertook an upgrade of the system. One of the mistakes that we had made previously was that we didn’t take a lot of the upgrades that were offered and so, when we got to 2021, some problems were becoming apparent with stability. We also had identified some expanded uses for which we needed appropriate updates, plus we needed some extra modules added.

We added a Work Execution Hub which enabled us to have a good visualization of all the maintenance requirements for the aircraft; gave us a very good overview and meant not having to switch between different screens to do a lot of the work, which improved our workflow. Fleet Operation Hub (figure 2) was another module that was added which has a very good display of aircraft availability.

We also updated our certificate of release which involved us in adding another certificate to the list.

One of the big problems that the Fleet Manager faced was having to regularly report to the RNZAF to show them what the aircraft availability was like and Fleet Operation Hub greatly simplified that. There’s a traffic light system that tells us exactly which aircraft are available. If any maintenance occurs, we end up with a change on that traffic light system.

Component Control and Configuration Control is done through the Component Records (figure 3) and is an easy display to show what outstanding components there are being changed: it has good visibility and was a great support for the planner in understanding what the configuration state of the aircraft was like when the aircraft was departing the maintenance check.

Figure1

The ones highlighted in green are the modules that were added later.

Fleet Operation Hub

Figure 2

Facilities management was another tool that was added. Prior to this, facilities management, tools and calibration, etc. was being done on a spreadsheet which was not vey good. We needed to link in tools that were being used on the job to be able to understand where the tooling was used, especially if there was an out-of-calibration alert. Having the ability to effectively manage our tooling from a maintenance perspective and tooling use was a big step forward.

Shop Hub was another screen that was added (figure 4).

It enabled us to track a lot of the component work through the shops. If we remove a faulty component off the aircraft, we can send it straight into an ‘unserviceable’ warehouse where the option to send it right on to the shopfloor for repair will appear and automatically create an entry for us to carry out that maintenance.

Tech Records and Engineering Hub helped address one of the issues that we had early on which was that, with a lot of the engineering change requests, if there was something that we needed to defer maintenance wise, we were capturing a lot of that data just as a PDF in the system. That evolved later with the use of the Engineering Hub which had an actual workflow so that you could see the engineering requirement and then, of course, all of the workflow to see it signed-off. That was a big step forward for us.

Finally, the Dent & Buckle module. This was added at the RNZAF’s request. Early on and right up until recently, a lot of this work was being carried out with just marking all aircraft dents on graph paper.

Something else that Ramco did that worked out very well for us is that, during the system change, they enabled us to bring the RNZAF on as part of the journey, bring them into the system and give them access to views of what we were using so that they could see exactly what was going on the whole time.

AN OVERVIEW OF THE PROJECT AND THE FUTURE

We’re now at a point where we can evaluate how the whole program has gone. There were a number of pros that we have identified and appreciated as part of the project. These pros included weekly contact with our Ramco project manager and trainer, and an engaged workforce who were striving to learn how to do things better, plus the understanding that, while the basic system is easy to use, to excel, we needed to work on configuring the system.

Manage Aircraft / Component Records

Figure 3

Shop Hub

Figure

“If we remove a faulty component off the aircraft, we can send it straight into an `unserviceable’ warehouse where the option to send it right on to the shopfloor for repair will appear…”

The future we see as moving to implement Mechanic Anywhere and Touch Screens Apps which Ramco offers but we haven’t yet implemented. There’s also Authorisations Management. Furthermore, other Airbus sites in Australia are now looking to move from their current ERP systems and Ramco is one of the systems that they are considering.

IN CONCLUSION

PETER BUSCKE

Starting in the Royal New Zealand Airforce, in 1998, Peter joined Safe Air Ltd, now Airbus NZ. Peter’s recent projects include SAP ERP implementation working on configuration testing and Data Migration. His current role is working as a Production Support Engineer carrying support work for the workshop floor engineers and planning team in the MRO environment. Peter also works as SAP support working on report development and ERP improvement and defect resolution.

AIRBUS NEW ZEALAND

Airbus’s organization in New Zealand reflects another milestone for the business’s integrated services in the Pacific region supporting fixed and rotary wing aircraft in the defense and civil sectors. New Zealand is an important country for Airbus. The company’s MRO operations in the country are part of a regional services business in the Pacific that also includes facilities in Australia providing support for a wide range of helicopters and military fixed wing aircraft.

RAMCO

Ramco Aviation software is trusted by 24,000+ users to manage 4,000+ aircraft globally. With 90+ Aviation organizations onboard, Ramco is the solution of choice for top Airlines, third party MROs, large Heli-Operators, leading Defense organizations, and major Urban Air Mobility companies around the world. Available on cloud, Ramco Aviation Suite provides accessibility with ‘Anywhere Apps’, significantly accelerating organizational efficiency and agility. Ramco is changing the paradigm of enterprise software with Artificial Intelligence based solutions, intelligent voice enabled user experience, and advanced features such as digital task cards, offline maintenance capability, conversational chatbots, HUBs and cognitive solutions

In New Zealand, we are a small Airbus site at the bottom of the world with really big ERP capability that fits all our needs, that works well when it’s set up right and with a good understanding from both parties. Finally, future expansion is possible and very likely INTERACTIVE

Transformation needs transformation

Allan Bachan VP, Managing Director, MRO Operations, ICF.

AConference — EMEA in Amsterdam, I am struck by how much this community seeks digital modernization and change yet how much we remain the same. Sounds strange, doesn’t it? Let me explain.

There were dozens of software applications on display at the conference from vendors willing to show latest enhancements and product differentiators

Flight Operations functions including Publications and Content Management, Business Intelligence,

Yet, Digital Twins, Digital Threads and Digital Adoption support applications were not (as) evident

“I am struck by how much this community seeks digital modernization and change yet how much we remain the same.”

as were the above transactional systems. In 2021 and 2022, my keynote at this Aircraft Commerce conference series focused on inheriting the digital thread, which is already very mature in the manufacturing space for aircraft and engines. This requires a different mindset, where data is the common denominator when transfers are taking place between and among the OEMs, operators, suppliers, regulators, owners or lessees, and MROs. However, transactions using documents are still prevalent. In other words, creation of data transactionally is still the norm rather than a philosophy of inheriting data. Please note that I am deliberately not saying that Blockchain is the answer because it means different things to different audiences in the context of this topic. Yet, data threads, digital twins, digital threads, blockchain etc. are not quite yet a common language in this community.

Similarly, in 2023 (and 2024), my keynote is/will be focused on the Center of Excellence (CoE) for IT in the operations space. Since 2019, we at ICF have acknowledged that more than 75% of the world’s airlines are using mature software applications which are still being developed and maintained by vendors. Therefore, the bigger issue is adoption of any in-situ technology where business processes are not enabled in an optimal manner. While the independent MRO community is still somewhat behind — most using homegrown applications — this adoption adage still applies. Especially now, where technical staff constraints exist across the aviation ecosystem and valuable institutional knowledge on using software applications has been lost. Here also, there is a marked absence of DAPs or Digital Adoption

Platforms. Of course, the idea of CoEs has to take hold before the need for a DAP may be realized. Specific to MRO IT, the management of aircraft and engines as assets through configuration control and maintenance programs are not grossly dissimilar to ITSM (IT service management). Over the past three to five years, we have seen applications like ServiceNow and Salesforce accelerating a larger presence in asset management and the operations arena. These are just two examples of Low-Code/No-Code (LCNC) platforms making software engineering simpler. LCNC platforms enable practically anyone to develop software without traditional coding. Such programming environments have great potential because they allow people to implement their ideas into digital solutions with limited or no software development skills. This essentially gives business users more flexibility and empowers them with creating faster solutions to meet their needs. They are known as citizen developers. Citizen developers have arisen for several reasons. One reason is that IT departments may take too long to develop a business app. Another reason is that IT developers do not have the requisite subject matter expertise to build the

business app for a specific purpose. Interestingly more than 60% of airlines which already have mature MRO IT platforms also have ServiceNow, Salesforce and other LCNC applications, and yet LCNC platforms, conversations and approaches are also markedly absent from this community.

To conclude, while the search continues for optimal enablement of business functions with technology, we would collectively do better not to limit our spaces but rather to expand and acknowledge the changing landscape, inside out and outside in. We may be surprised at what we will find.

That’s how I see IT.

ALLAN BACHAN

Allan is a Vice President at ICF with 34 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert. He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation — from selection to go-live — for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

“… data threads, digital twins, digital threads, blockchain etc. are not quite yet a common language in this community.”

“Specific to MRO IT, the management of aircraft and engines as assets through configuration control and maintenance programs are not grossly dissimilar to ITSM (IT service management).”

John Warren explains how Ultramain’s pioneering commitment to paperless processes has freed clients to concentrate on what matters

John Warren has been in the aviation industry for nearly 40 years and holds a BBA in computer science from the University of New Mexico. For more than 38 years, he has served as the Executive Vice President over the M&E division, IT, and QA at Ultramain Systems. Mr. Warren is the Chief Architect of ULTRAMAIN.

Aircraft IT: Your name, your job title, and the name of the business?

John Warren: John Warren, Executive Vice President, Ultramain Systems

Aircraft IT: How did Ultramain Systems get started?

JW: ULTRAMAIN® was first developed in 1980 with the goal of providing best practices and efficient operations to the aviation industry. Since that time, the business has undergone several technology enhancements to ensure we continue to provide the industry and our customer base with a best-in-class, integrated, comprehensive and easy-to-use system.

Aircraft IT: What is the guiding business principle that drives Ultramain Systems?

JW: A fundamental belief that aviation software serves more than a utilitarian purpose. Everything we do should help the industry be more efficient, reduce costs, and improve compliance.

Aircraft IT: What has Ultramain Systems’s greatest business achievement been to date, and why?

JW: It would have to be the leadership role that we have played in paperless operations. Paperless has been promised for decades but no-one put together a comprehensive end-to-end solution that allowed operators and third-party maintainers to get there. Ultramain changed that with ULTRAMAIN ELB™ and ULTRAMAIN Mobile Mechanic™. Ultramain has been in the paperless business for a long time. Today, when you look at the landscape of vendor offerings, everyone is touting paperless offerings.

Aircraft IT: What have been your disappointments and what have you learned from them?

JW: We were surprised and disappointed at how long it took the industry to recognize the advantages of paperless operations. Today, due to the lack of manpower, operators and maintainers are seeking out paperless solutions as fast as they can.

Aircraft IT: In a sentence, how would you summarize what Ultramain Systems does for aircraft maintenance customers?

JW: ULTRAMAIN makes you more efficient.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

JW: We believe there is more work to be done in the areas of optimization and (transactional) automation. Maintainers are still somewhat enslaved to IT systems. Our belief is that this will be reduced over the next few years.

Aircraft IT: What do you want your customers to say about Ultramain Systems?

JW: That we understand their business, what makes them unique, and we helped them become a better competitor by using our products.

Aircraft IT: John Warren, thank you for your time.

NEW TECHNOLOGY FOCUS

Extending Digital Twins to Digital Financial Twins

Sriram Haran, CEO; Varun Prakash Anbumani, Senior Solution Architect and Vamsi Krishna, Data Scientist, all at KeepFlying, explain the value of AI-driven Digital Platforms for Data Exchange & Digital Financial Twins

The central theme of this article will be to show readers the case for AI Driven techniques to enhance data integrity and visualize the commercial impact of airworthiness data prior to taking decisions about an Aircraft, Engine or a Maintenance Visit. But let’s start by talking about the importance of data exchange platforms and financial twins in a landscape where profit margins are challenged by Supply Chain and Labor price spikes.

A DIGITAL FINANCIAL TWIN — FINTWIN

There is a lot of focus on predictive maintenance and digital twins these days whereas in reality, during the course of the pandemic, very little was being done to build tools that used the underlying airworthiness and maintenance data of an Aircraft, Engine or Component to build financial / commercial profiles. Our question was: “how can one visualize the commercial impact of a decision being taken about an Aircraft or an Engine before taking it?”. So, we are going to look at a digital financial twin ‘Digital FinTwin®’ (figure 1) which can offer insights with financial implications of decisions.

W hat is a Digital Financial Twin?

A Digital Financial Twin allows you to transform the integrity of your Maintenance and Airworthiness Data and convert them into commercial insights It will help visualize the commercial impact of your decisions before you make them - i.e. an Asset trade, an upcoming Shop Visit & Build Goal, Scrap Rates, TAT risks, Redelivery risks etc.,

Figure 1

A Digital Financial Twin (Digital FinTwin®) allows you to transform the integrity of your Maintenance and Airworthiness Data and convert them into commercial insights. That then begs the question, what is integrity? For many businesses, data is held in a variety of sources (Excel sheets, scanned PDFs, CMS, MIS, M&E / MRO systems) across departments. So, the first step is to make sense of the data because, only if you can make sense of the data can you apply financial insights on it. That is what a FinTwin® can power. It enables you to understand or realize the commercial impact of decisions before they are made, i.e., an asset trade, an upcoming shop visit, scrap rates (how much will it make, what will be the cost?), TAT risks, redelivery risks etc.

How data science enables the Digital FinTwin®

Let’s start with an opportunity statement focusing on how the industry can achieve Return on Investment (RoI) using such data platforms powered by the FinTwin® (figure 2).

Opportunity Statement

• Enhancing Maintenance & Airworthiness Data Integrity from paper / scanned PDFs

• Defining Aircraft, Engine & Component type behavioral profiles as a factor of Technical, Operational & Environmental parameters

• Building Maintenance Cost profiles as a factor of projected utilization (Technical, Operational, Environmental)

• Maximizing Residual Lives of Components, Minimizing TATs, Visualizing Costs

When dealing with unstructured data, it is important that any data model being built is Asset-type specific. This means that the model recognizes the nuances of an A320, or a B737 or a CFM56-5B or a V2500 when creating commercial profiles of each Asset. The fundamental principle to this is what the world is talking about today — Large Language Models. Large Language Models tuned to Aviation and Asset specific semantics power the engine that processes large streams of unstructured data that an Aircraft or Engine carries as part of its historic maintenance and airworthiness profiles. This is crucial in achieving accuracy when making predictions around Residual Lives, Redelivery Risks, Maintenance Cost Forecasts, Shop Visit Work Scope levels to help visualize commercial impact of decisions around a lease or a tear down, or profitability margins of an incoming Aircraft or Engine maintenance visit.

Paper and metal

The metal has value only when the paperwork supports it: the back-to-birth paperwork related to the metal is very important. That is exactly where a context driven OCR (Optical Character Recognition) is needed to extract only the data that is relevant for the Aircraft or Engine in place. Extraction of this data is followed by a set of rules inherent to the Aircraft or Engine type to check for

Figure 2

sanity around LLP lives, applicable ADs, Configuration completeness, statuses of ARCs that are crucial to ascertaining value and mitigating risks during trades.

other related parameters (operational, environmental, technical).

This further assists other departments — e.g. Supply Chain — to plan for procurement in case scrap rates are accurately predicted prior to engine arrival. With the supply chain TAT constraints today, this can be a valuable cost saving measure that the FinTwin® can power.

An extension of this use case allows the FinTwin® to help procurement and inventory cost savings through enhanced AOG procurement metrics, smarter stock level management to minimize inventory holding costs and Asset ground times.

CALCULATING REMAINING USEFUL LIFE

An LLP status report typically shows utilization of LLPs across thrust ratings and shows remaining useful life based on cycles limit by LLP, and thrust rating minus cycles accumulated. But trained data sets with reliability models can help gauge the impact of environment, thrust rating, derate, EGT margin and other parameters on the failure rate and an accurate calculation of the remaining useful life.

Real Age vs Virtual Age Models for computing Remaining Useful Lives

In this image is an example of where data is being extracted from EASA Form 1. Models are trained not only to recognize forms and fields but also to run rules inherent to the Asset type to identify inconsistencies before the data is imported for further analysis.

When the extraction is complete, behavioral profiles are created to continue the commercial impact journey against relevant use cases. For example, against an engine, trained historic data sets can help complete back-to-birth build gaps by mapping equivalent profiles of Engines that have similar age, utilization profiles, thrust rating and operational environments among other factors.

For an Engine MRO, this can be valuable to predict work scope levels of incoming Engines prior to arrival based on limited or exhaustive data sets. This is crucial in an era of fixed price contracts where NTEP limits can be set and simulated by the FinTwin® to ensure maximum realization of profit margins before slot commitments. The process extends through Gate 0 to save time and effort while inducting an engine and monitors risks and suggests mitigation measures (swaps, exchanges, outsourced repairs, priority swaps through advanced planning and scheduling) to stick to the profitability KPIs.

This is powered through Aviation semantic layers on top of language models that have processed and benchmarked shop visit reports by engine type and

Figure 3

Figure 4

The curved line is the Failure Rate Curve. The start of that curve on the left is for manufacturing defects. There is a threshold for that so that, when those defects have been fixed, one expects that, once you cross that threshold, the component will have a normal life. Given that there is wear and tear on that part throughout its usage, the failure rate towards the end of its life exponentially increases because no further repairs are possible. This is what the FinTwin® models, using the data which has been extracted.

The FinTwin® computes the cost related to these factors. Factors around macro-economics, inflation rate and interest rates are taken in to account when projecting costs in the short, medium and long terms. KeepFlying® has already published a paper where we have compared deep learning models with the models that we use which can accurately predict the costs and cashflows against Assets. The feature with deep learning models is that they are data hungry, but there are some mathematical models which can resolve this.

Here is an example of one such algorithm, the Dynamic Mode Decomposition, shown below figure 5.

Future Value calculationDM s uD sing DMD (Dynamic Mode Decomposition

How can Data Models improve?

The

In Bayesian Inference you have a prior assumption, observe what is actually happening and, based on that observation, you update your prior assumption. The main goal is that you take this data and provide the commercial financial impact of trade and maintenance visit decisions. All this is possible because of deep data which is being handled. To handle this data, given the sheer scale at which we are working and the sensitivity of the data we are using, there must be data governance and data privacy aspects to make this whole data modelling in practice.

DATA GOVERNANCE

We know that whatever data we generate will have a dollar value so, when you’re creating terabytes of data, what really matters is the governance of that data to gain full advantage of it. (figure 7).

The Preamble : Data Governance

Data governance is the process of managing the availability, usability, integrity and security of the data in enterprise systems, based on internal data standards and policies that also control data usage

It also essentially means putting the right technologies, policies, and people in place to ensure accuracy, quality, and security for massive sets of data.

Basically, it is used in fluid dynamics to simulate flow around an airfoil. This can be extended for inflation rates and interest rates, time dependent systems which flow into the future.

All of this is based on historic data and current projections but what about when an anomaly sets in? This is mitigated and improved by a particular aspect known as Bayesian Inference (figure 6).

Data governance is the process of making your data available to your consumers in a secure way while maintaining data integrity and privacy. There is a need to create a policy or process which helps you to manage your data efficiently and securely. The reason why data governance is of importance to an organization, especially in the aviation domain, can be seen through these few highlighted problems (figure 8).

Figure 5

Figure 6

Figure 7

Familiarize: Data Governance

The first problem is that, when you’re creating huge amounts of data and you must store it in a location but don’t have any management tools or anything to organize it: that creates a Data Swamp. The data is just lying there and not being leveraged for any useful purpose. What is needed is a proper policy to manage and use this data and that is one example of where data governance is needed.

The second problem can be that, in any organization, you create data in one business unit but when it’s passed to another business unit, they don’t understand that data because there is no shared knowledge of it. That is a problem that many industries face. You need a shared knowledge between business units to be able to share the data vision. If there is no policy, it will be difficult to consume the generated data. This is amplified by the effect that supply chain and labor challenges have in Aircraft & Engine Maintenance profitability.

Another problem is that there are a lot of acronyms in aviation and it’s not possible for a human or a system to understand every acronym. So, a proper definition of those acronyms should be in place.

Each country or region will have compliance and data residency laws associated with it. You need to adhere to those laws. Data governance enables us to be compliant with such laws.

Figure 9 shows results from an interesting survey conducted with multiple organizations and their employees. What came out top are security of data, data quality and data governance.

There are multiple ways in which data governance can be implemented but what we are trying to project here is one of the best architectures called Data Lakehouse architecture (figure 10).

Data Lake vs Data Lakehouse vs Data Warehouse

Figure 10

Figure

“The second problem can be that, in any organization, you create data in one business unit but when it’s passed to another business unit, they don’t understand that data because there is no shared knowledge of it.”

It’s a specification using which data governance can be implemented. But before looking at Data Lakehouse, we need to understand a few traditional architectures. The traditional one is a relationship Database where you can store and work on structured data. However, it does not have data ready for analytics applications or reporting applications. To solve that issue, the Data Warehouse concept was devised which still stores structured data, but it also supports analytics and reporting solutions with data that can be consumed by them readily. But still there is a problem which is that it can only store structured data, not unstructured data. Unstructured data is when systems generate different types of data and formats all of which have knowledge in them. We cannot just rely on structured data alone. To store structured and unstructured data the Data Lake concept was devised which is a storage system where you can dump all your structured and unstructured data which is then immediately available for data science models and analytics solutions for consumption. The problem with a Data Lake is that, as with a Data Swamp, you can dump all the data in it but there are no tools to manage it.

Considering all of this, a new concept was devised incorporating the best of Data Lake and Data Warehouse. It was named the Data Lakehouse architecture.

Data Lakehouse: Simplicity, Flexibility, and Low Cost

advantage is that a governance layer has been introduced in the Data Lakehouse. It is not present in either a Data Warehouse or a Data Lake. With the Data Lakehouse, you can plug in a governance layer, and, in an automated manner, you can manage your data. Another advantage offered by Data Lakehouse is that it provides scalable metadata handling. For every data in a Data Lakehouse, there will be scalable metadata layers which provide more insights on the data. Any processes that work on such data, such as artificial intelligence or data science models, can work on it and provide meaningful insights. The Data Lakehouse approach is designed to be faster than Data Lake.

Delta Lake is one of the implementations of Data Lakehouse architecture which we would like to highlight.

Implementation of a Data Lakehouse Architecture

Source htt:ps://www.databricks.com/glossary/data-lakehouse

Time travel, Fast DML operations

If you’ve worked on a traditional database system, you know that it can provide ACID properties, consistency and more. Similar properties are offered by Data Lake houses. It also helps the streaming and batching of real time data. Systems and algorithms can consistently work on such data. Another important

Figure 12

Source: https://delta.io/

Figure 12 shows all the existing Data Lake systems at the bottom. On the layer above that, Delta Lake has been applied. The data that is streamed into Delta Lake comes out in a well-structured format which various analytics and machine learning applications can use. What you can see in the middle is how the Deta Lake manages data in three tables; bronze, silver and gold. So, whenever data is

Lakehouse Features: Acid transactions, Governance Layer, Scalable metadata handling, Stream and Batching support, Schema Enforcements,

Figure 11

“Considering all of this, a new concept was devised incorporating the best of Data Lake and Data Warehouse. It was named the Data Lakehouse architecture.”

“… all your privately identifiable data should be anonymized. One of the approaches called homomorphic encryption can be used for this purpose. It is a concept where algorithms can work on encrypted data without decrypting it…”

streamed into the system it goes into the bronze table as raw data with nothing having been done to it. Then transformation and cleanup logics are applied to remove unwanted data, fill out the missing values, etc. and that is when we get the silver table. To understand gold table, let’s consider an example where you have multiple customers and are creating multiple silver tables from each customer’s data. Now, all that is aggregated, and a structure is created that’s called a knowledge structure. The knowledge structure doesn’t know what each customer has put in, it has just gained the knowledge using all customer data tables. Now, we have clean, fulfilled knowledge data ready for consumption and assisting in data governance with good quality data.

The governance layer is provided by some of the tools which can be plugged in to the Delta Lake to achieve a governance layer. A few examples are shown in Figure 13. One of the tools is Unity Catalog provided by Databricks which we would like to highlight. It provides a central console where you can look at your data lineage, see what processes are happening, plus on your data. It also provides granular level control where you can provide access control at each layer. Governance policies you want to use can be applied on the data using data governance tools. It also assists in reducing Data swamps as we have more insights on data using governance.

Data Governance w ith Data Lakehouse

Tools: Unity Catalog

Dataedo

Alation Data Catalog

Talend Data Fabric etc

• Centrally manage and govern all data assets.

• Manage fine-grained access controls with ease.

• Unified and secure data search experience.

• Enhanced query performance at any scale.

• Automated and real-time data lineage.

• Secure data sharing across organizations.

Source: https://delta.io/

Having covered all this, the most important part is data privacy. We won’t go very deep into data privacy but here are a few ideas on how data privacy can be achieved (figure 14).

Data Privacy

Regional Data segregation. Anonymization for ensitive information. Homomorphic ryption on data by models. Differential privacy algorithms.

One thing is that, even though there may or may not be any regional data residency laws, you should always try to segregate your customer’s data regionally. It improves performance due to proximity to customer location and also gives confidence to the customer that their data is not shared with other customers. This is one of the simplest ways of achieving data privacy.

Another point is that all your privately identifiable data should be anonymized. One of the approaches called homomorphic encryption can be used for this purpose. It is a concept where algorithms can work on encrypted data without decrypting it which ensures that the algorithms do not know about the personally identifiable data they are working on. This gives confidence to the customer that their data is private.

Another approach growing in popularity is Differential Privacy where noise is purposely added to the data. What this achieves is that, even though we’ve put noise, Differential Privacy algorithms ensure that we’re getting the same output as with no noise. It’s like traditional radio systems where, if you tune to a

Figure 13

Figure 14

dial a bit and you’ll still be able to interpret the output but with some additional noise. That’s differential privacy. Data privacy is very relevant to aviation data too. The Differential Privacy approach can achieve a good level of data privacy. We also need to discuss data exchange ecosystems. Aviation is one of those industries where despite technological advancements when it comes to flying, a lot of the maintenance and records keeping processes are still very manual and laborious. Despite efforts by ATA, AWG and IATA to come up with strategies to digitize these processes, we’ve seen various levels of adoption from simple CMS tools all the way to Tier-1 predictive tools like Skywise, Aviatar and GE Predix. Making sense out of unstructured data to help make maintenance and commercial decisions is where AI tools can play a great role in easing the burden of labor heavy functions.

ATA Spec standards (Spec2500, Spec2400 etc.,) are some of the standards which are available to standardize aircraft data. All the data of a particular aircraft can be presented in relevant ATA Spec formats which can be easily consumed by multiple systems. This is one of the ways you can achieve data

consistency across an organization. Having covered the importance of aviation tuned language models, security first data driven platforms, it is down to the sector to make data management arrangements that leverage the most and most useful value out of their data in the most secure ways possible.

SRIRAM HARAN

With a strong international trading background, Sriram Haran founded KeepFlying® with aviation professionals. Sriram holds a diploma in Manufacturing Engineering from Nanyang, Singapore and a Bachelors in Computer Science from the UK. He has been an entrepreneur from the age of 21. As Chairman and MD of CBMM Supply Services and Solutions Pte Ltd, Singapore, he has continued to evolve the Group’s portfolio of brands for highly specialized verticals.

VARUN PRAKASH ANBUMANI

Varun Prakash is a Senior Solution Architect with KeepFlying®. He has Masters in Theoretical Computer Science with 12 years of experience in Enterprise software development majorly in Construction and Engineering domain. He has spent a considerable amount of his career working on Cloud Architecture and Cyber Security, compliance initiatives such as FedRAMP and ISO Certifications. In his present role at KeepFlying®, Varun Prakash is applying his software development and architecting expertise to launch pioneering cloud-based Data Science products in the aviation

VAMSI KRISHNA

Vamsi Krishna is a Data scientist at KeepFlying®. He has Masters in Computational Engineering and Networking with two Years of experience in building explainable and reliable AI models majorly in the aviation domain. His area of research includes Explainable AI, Dynamical Systems and Data-Driven Modelling. His interests apart from Data Science are in Quantum Computing, Productivity systems, Music Production and Chess.

KEEP FLYING

KeepFlying® focuses on the application of explainable AI to help Engine Asset Owners, Lessors and MROs visualize the commercial impact of their decisions before taking them, using underlying Airworthiness and Maintenance data. The Digital FinTwin® platform processes Engine Assets, MRO shop floor historic and dynamic airworthiness, maintenance and operational data to accurately forecast maintenance costs and value economics, cashflows, revenue potential.

Ines GUR highlights the attention to customer needs and continuous development that ensures ADSOFTWARE is always right up-to-date

With a diverse background in strategy, management, and aeronautical engineering, Ines currently holds the position of Head of Sales and Marketing at ADSOFTWARE. Her focus is on redefining the company’s commercial policy and implementing strategies to drive sales growth and strengthen customer relationships. Previously, Ines worked as a Strategy and Management Consultant for four years, specializing in aeronautical projects for top industry players. Her previous experiences also include crisis management coordination at Airbus Helicopters and operational expertise as a Flight Operations Engineer at Héli-Union.

Aircraft IT: Your name, your job title and the name of the business?

Ines GUR: Ines GUR, Head of Sales & Marketing, ADSOFTWARE

Aircraft IT: How did ADSOFTWARE get started?

IG: ADSOFTWARE’s journey began 25 years ago in a garage. Our CEO, Mr. Frederic Ulrich, originally destined to work for a European Agency as a developer, unexpectedly received a call from the CEO of Mont Blanc Helicopters, who had heard of his developer skills. Initially approached to address an issue regarding their finance software, Mr. Ulrich ended up redeveloping an entirely new software solution for the company. This experience ignited his passion for aviation, leading him to establish ADSOFTWARE, a dedicated software company

serving the aviation industry.

Since its inception, ADSOFTWARE has grown rapidly, attracting numerous aircraft companies, developing CAMO and MRO solutions and more. Today, we proudly serve over 70 customers with a team of more than 25 dedicated professionals. Our continuous growth is a testament to our unwavering commitment to providing innovative solutions for the aviation sector.

Aircraft IT: What is the guiding business principle that drives ADSOFTWARE?

IG: The guiding business principle that drives ADSOFTWARE is a relentless commitment to delivering innovative and tailored software solutions that address the specific needs and challenges of the aviation industry. We firmly believe in providing

exceptional value to our customers by continuously refining and enhancing our products to meet their evolving requirements. Our dedication to excellence, customer-centric approach, and deep industry expertise ensures that we consistently deliver reliable, efficient, and cutting-edge solutions that empower our clients to optimize their operations and achieve their business goals.

Aircraft IT: What has ADSOFTWARE’s greatest business achievement been to date, and why?

IG: ADSOFTWARE’s greatest business achievement to date has been its rise as a leading provider of helicopter maintenance solutions. Recently, we secured a significant contract with SAF Aerogroup, managing 122 helicopters. With a total of 800 helicopters now under our system, this

VENDOR JOB CARD: ADSOFTWARE

accomplishment showcases our expertise and ability to deliver comprehensive solutions that meet the complex needs of the helicopter industry.

Aircraft IT: What have been your disappointments and what have you learned from them?

IG: One of our disappointments was our attempt to enter the Brazilian market through a software integrator who lacked expertise in the aviation industry. This experience taught us the importance of domain knowledge in aviation software solutions. We realized that a deep understanding of the intricacies of the aviation sector is crucial for success. Since then, we are only focusing on direct distribution of our product, allowing us to leverage our extensive expertise and in-depth understanding of the industry.

Aircraft IT: In a sentence, how would you summarize what ADSOFTWARE does for aircraft maintenance customers?

IG:

software solutions that streamline and optimize aircraft maintenance processes for its customers, ensuring efficient operations and enhanced safety.

Aircraft IT: What do you feel will be the next big thing in maintenance Aviation IT?

IG: The next challenge for maintenance aviation IT lies in faster and smoother data transfers and exchanges. Streamlining the integration of aircraft data into maintenance information systems and enabling swift data exchanges will revolutionize the industry. Accelerating these processes will provide real-time

maintenance operations, leading to enhanced efficiency and productivity in the aviation sector.

Aircraft IT: What do you want your customers to say about ADSOFTWARE

IG: We want our customers to say that ADSOFTWARE provides reliable and innovative solutions that streamline their aircraft maintenance operations, enhance efficiency, and ultimately contribute to their success in the aviation industry. We want them to consider us as a trusted partner.

“…we are only focusing on direct distribution of our product, allowing us to leverage our extensive expertise and in-depth understanding of the industry.”

MRO Software Directory

Key ‘at-a-glance’ information from the world’s leading MRO software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process. Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

W: www.2moro.com

T: +33 (0)559 013 005

E: sales@2moro.com

Locations: France (HQ), Canada and Malaysia

NAME OF PRODUCT MARKETED

• Aero One, Aero-Webb, BFly

KEY BUSINESS/SOFTWARE AREAS

• MRO: Line, Base, Engine maintenance

• Airworthiness and Fleet Management

• Flight and Crew management

• Material Management

• ERP: Finance, Purchasing, Sales, HR

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries.

We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.

Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

ADSoftware

W: www.adsoftware.fr

T: +33 (0)4.50.89.48.50

E: contact@adsoftware.fr

Location: France, Thailand, South Africa, Brazil

NAME OF PRODUCT MARKETED

• AIRPACK

KEY BUSINESS/SOFTWARE AREAS

• AIRTIME — Fleet management & CAMO

• AIRSTOCK — Inventory control & Logistic

• AIRDOC — Documentation management

• AIRSTAT — Reliability and statistic reports

• AIRWORK — Time Tracking Software

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

ADT: Applied Database Technology

W: www.adbtech.com

T: +1 (425) 466-5013

T: +1 (614) 377-9644

E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED

• Wings NG

KEY BUSINESS/SOFTWARE AREAS

• Fleet Management

• Maintenance Engineering

• Material Management

• Production Planning

• Labor Collection, Billing

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Aeroxchange

W: www.aeroxchange.com

T: +1 972 556 8500

E: support@aeroxchange.com

Location: Texas, United States

NAME OF PRODUCT MARKETED

• Aeroxchange

KEY BUSINESS/SOFTWARE AREAS

• MRO

• Supply Chain efficiencies

• Exchange of documents

• Commercial trancactions

• Procurement

Aeroxchange is the only electronic business network that supports all MRO business processes within the aviation industry for buyer and sellers. Aeroxchange provides a complete lifecycle of electronic communication from order creation to final invoice. The Aeroxchange service accelerates repair, replenishment, sourcing, inventory pooling and other critical operations in the aviation supply chain.

Aeroxchange automates the exchange of documents and information for commercial transactions. Our electronic platform dramatically reduces manual activity for transaction processed by fax, telephone and email, and increases the accuracy and timeliness of information and document exchange.

For airlines and buyers, Aeroxchange creates supply chain efficiencies for complex procurement of MRO goods.

For sellers and repair service providers, Aeroxchange creates sales channel efficiencies by broadening visibility of inventory and capabilities and streamlining the order process.

Aerostrat

W: www.aerostratsoftware.com

T: +1-888-558-2860

E: info@aerostratsoftware.com

Location: Seattle, USA NAME OF PRODUCT MARKETED

• Aerros

KEY BUSINESS/SOFTWARE AREAS

• Heavy/Base Maintenance Planning

• Capacity/Workload Planning

• Maintenance Schedule Optimization

• Maintenace Event Performance Tracking

• Heavy/Base Production Schedules

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

ASQS (Advanced Safety and Quality Solutions)

W: www.asqs.net

T: +43 1 306 1234

E: sales@asqs.net

Locations: ASQS GmbH, Vienna, Austria; ASQS Ltd., Bangkok, Thailand; Calgary, Canada

NAME OF PRODUCT MARKETED

• IQSMS (Integrated Quality and Safety Management System)

• Flight Data Monitoring (FDM) Service

• The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

KEY BUSINESS SOFTWARE AREAS

• Quality Management Module

• Reporting Module

• Risk Management Module

• Document Distribution Module

• Emergency Response Planning Module

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures. IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

Asia Digital Engineering (ADE)

W: www.ade.aero

T: (+60)3-8660 4333

E: sales@ade.aero

Locations: Kuala Lumpur, Malaysia

NAME OF PRODUCT MARKETED

• Engineering Maintenance Services (EMS)

• Digital & Innovation Services (DIS)

• Engineering Support Services (ESS)

• Component & Warehouse Services (CWS)

KEY BUSINESS SOFTWARE AREAS

• Base maintenance

• Line maintenance

• Workshop

• CAMO functions

• Component Warehouse with Asset management

Leveraging the AirAsia’s Engineering Department’s best practices and experience, ADE offers end-to-end aircraft maintenance services setting new standards of quality and innovation in the industry by leveraging the expertise of its highly skilled professional team and cutting-edge technologies.a wide range of aircraft services focused on the Airbus A320, A321 & A330 for engineering maintenance services, component and warehouse services, and engineering support services, as well digital and innovation services. ADE aims to uphold the highest standards in when it comes to professional integrity, quality, reliability, driving greater efficiencies and safety, for all of their customers at all times.

Aviation InterTec Services

W: www.aviationintertec.com

T: +1 807-625-9260

E: info@aviationintertec.com

Locations: Canada, Malta

NAME OF PRODUCT MARKETED

• RAAS

KEY BUSINESS/SOFTWARE AREAS

• Production Planning and Management

• Inventory and Procurement

• Inspection Document Management

• Reliabiliity and Performance Analysis

• Financial and Flight Operations Integration

RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators. Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

The Boeing Company

W: www.boeing.com/supportandservices

T: +1 206-655-2121

E: BoeingSupportandServices@Boeing.com

Location: Over 65 locations around the world

NAME OF PRODUCT MARKETED

• Airplane Health Management

• Business Consulting

• Maintenance Performance Toolbox

• Optimized Maintenance Program

KEY BUSINESS/SOFTWARE

AREAS

• Technical Content Management

• Vehicle Health Mana gement

• Maintenance Optimization Consulting

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

BytzSoft Technologies Inc.

W: www.bytzsoft.com

T: 001 201 270 8019

T: 0091 965 704 2657

E: sales@bytzsoft.com

Location: Over 65 locations around the world

NAME OF PRODUCT MARKETED

• FlyPal®-CAMO/MRO/QMS/SMS/OPS

KEY BUSINESS/SOFTWARE AREAS

• CAMO Engg. & Maintenance Engg

• MRO Engg

• Audits & Compliance Management

• Safety Risk & Assurance Management

• Crew Scheduling/FDTL Compliances/ Training Records

BytzSoft Technologies Inc. believes in shared responsibility for aviation safety, and they ensure that their aviation software solution provides quality product to customers to aid them in remaining compliant with regulations at all times. The business provides value for money to their clients who use BytzSoft’s products to bring in process and data driven approaches to improve efficiency and effectivity of the employees working with airlines, charter operators, MRO’s and fleet management companies. Management of all these companies can get required data on their dashboard as well as detailed MIS reports at the touch of a finger. BytzSoft’s cloud-based web applications are scalable and deployable at a fast pace, thus reducing the implementation time and improving on margins. No matter what kind of fleet (Fixed Wing or Rotary Wing) you operate, FlyPal® can be configured to meet your needs.

Comply365

W: www.comply365.com

T: +1 (877) 366 2365

E: info@comply365.com

Location: USA

Communications Software (Airline Systems)

W: www.oases.aero

T: +44 1621 817 425

E: info@oases.aero

Location: UK

Conduce

W: www.conduce.net

T: 0044 333 888 4044

E: info@conduce.net

Location: Nuneaton, UK

CrossConsense

W: www.crossconsense.com

T: +49 69 4035 7600

E: contact@crossconsense.de

Location: Frankfurt Germany

NAME OF PRODUCT MARKETED

• ProAuthor (XML-Based Authoring Solution)

• Electronic Flight Bag (EFB)

• Digital Briefing

• Document & Communication Manager

• Training Solution (LMS Learning Manager)

KEY BUSINESS/SOFTWARE AREAS

• XML-Based Authoring Solution (ProAuthor)

• Electronic Flight Bag (EFB)

• Digital Briefing Flight Release

• Document Mgmt. and Distribution Platform

• Targeted Distribution w/ Compliance Tracking

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

NAME OF PRODUCT MARKETED

• OASES Modules

• OASES Mobile

• OASES Techlog

• OASES Cloud

• OASES Web

KEY BUSINESS/SOFTWARE AREAS

• Continuing Airworthiness

• Material, Warranty & Commercial Management

• Planning & Production

• Line Maintenane

• Complete MRO workflows

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

NAME OF PRODUCT MARKETED

• eTechLog8

• eCabinLog8

• eCentral8

• eTraining8

• eForm8

• eDoc8

KEY BUSINESS/SOFTWARE AREAS

• Electronic Logbook (ELB)

• Cabin Log

• Electronic Forms Designer

• Document Viewer

Conduce pioneer mobile aviation solutions.

eTechLog8 is our world leading Electronic Log Book (ELB), fully approved by multiple Airworthiness Authorities and trusted by customers worldwide.

eTechLog8 eliminates the paper technical, cabin, and deferred defect logbooks, and replaces these with an easy to use, workflow controlled mobile solution. Available on both Windows and iOS, eTechLog8 is fully integrated with all the leading MRO and M&E systems. All eTechLog8 customers report significant benefits, ranging from improved efficiency, data accuracy and consistency to faster turnarounds, all contributing to reduced costs.

Conduce also offers a fully integrated suite of companion applications, which provide mobile paperless solutions for the cabin log, CBT training, custom forms, and ensuring key documents are at your fingertips.

Conduce has a sliding pricing scale, depending on fleet size and operates as a subscription model, with one flat fee, per tail, per month covering everything: hardware, software, 24/7/365 support, mobile data, future proofed upgrades and more. There are no hidden costs. Ask us today for a tailored proposal.

NAME OF PRODUCT MARKETED

Aircraft Fleet View

ACSIS

AviationDW

KEY BUSINESS/SOFTWARE AREAS

Support and Hosting

Consulting and Data Migration

Business Intelligence solutions

App and dashboard development

CrossConsense’s portfolio runs from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS and AviationDW. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight.

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level; also realizing well-planned and organized data migration projects for airline customers and Reporting and Business Intelligence Analytics.

Aircraft Fleet View is a user-friendly App that gives an always up-to-date view on an airline’s fleet status. It indicates AOGs, delays and other important information with the right level of detail to be useful but not crowded with information.

ACSIS is a powerful predictive maintenance software tool developed to assist any airline, operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety.

AviationDW is a managed data warehouse, tailor-made for use with your backend system, e.g. AMOS. AviationDW simplifies KPI creation based on MRO System data.

Dent & Buckle

W: www.dentandbuckle.com

T: +35 444 08300

E: info@dentandbuckle.com

Location: Iceland, Poland, USA, Singapore, United Arab Emirates

NAME OF PRODUCT MARKETED

• dent & buckle software

KEY BUSINESS/SOFTWARE AREAS

• Aircraft structural damage reporting

• Integration with MRO systems

• Mobile apps

• Integration with 8-tree dentCHECK

• 3D aircraft models

Dent & Buckle is a comprehensive system for managing complete airframe damage and repair records. It is a powerful web-based application for engineering departments, providing a 3D graphical view, advanced document handling and reporting tools. Additionally, Dent & Buckle has a mobile app available for iOS, Android and Windows devices, allowing maintenance crews and pilots to access information in real-time while on the go. With Dent & Buckle, you can easily track and manage all airframe damages, repairs, and maintenance records in one central location.

This system streamlines the repair process and improves communication between teams, ensuring compliance with safety regulations and improving the overall efficiency of your organization.

EmpowerMX

W: www.empowermx.com

T: +1 866-498-3702

E: info@empowermx.com

Location: Frisco TX, USA

NAME OF PRODUCT MARKETED

• FleetCycle® Execution Suite — MRO Manager (FCXM)

KEY BUSINESS/SOFTWARE AREAS

• FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

eTT Aviation

W: www.ettaviation.com

T: +1 208-424-9424

E: info@ettaviation.com

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED

• MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS

• Accounting

• Maintenance

• Inventory Management

• Purchasing

• Human Resources/Payroll

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.

It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.

MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources. MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

EXSYN Aviation Solutions

W: www.exsyn.com

T: 0031-20-760 8200

E: hello@exsyn.com

Location: Amsterdam NAME OF PRODUCT MARKETED

• NEXUS, AVILYTICS

KEY BUSINESS/SOFTWARE AREAS

• Aircraft Data Management

• Data Migration

• Data Integration

• Aircraft Reliability Management

• Predictive Maintenance

• Robotic Process Automation

EXSYN Aviation Solutions is a leading industry provider of aviation engineering and data solutions. Located in Amsterdam, the Netherlands, the team comprises of aircraft engineers with deep IT & data skills. Allowing to combine industry expertise with technology knowledge.

EXSYN’s aircraft data management platform (NEXUS & AVILYTICS) is deployed with more than 20 different airlines and MROs across 20 different countries globally. Overall, it has already integrated with more than 10 different MRO software’s and 29 different aircraft types. Combining EXSYN’s aircraft data management platform with any MRO software provides airlines and MROs the ability to not just record airworthiness and maintenance data but also drive value from their data through business optimization, maintenance costs reductions and higher fleet availability.

Flatirons Solutions

W: www.flatironssolutions.com

T: +1.303.627.6535

E: info@flatironssolutions.com

Locations: Europe, Asia, USA, Middle East

NAME OF PRODUCT MARKETED

CORENA Suite

KEY BUSINESS/SOFTWARE AREAS

• Content Management System (CMS)

• Interactive Electronic Technical Publisher (IETP)

• Maintenance & Engineering

• Flight Operations

• Tablet Solutions & Mobility

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

FlightWatching

W: www.flightwatching.com

E: beaujard@flightwatching.com

E: contact@flightwatching.com

E: romain.blanquet@flightwatching.com

Location: Toulouse, France

NAME OF PRODUCT MARKETED

• APU Fleet Management

• Wilco data platform

• Wilco fuel saving platform

KEY BUSINESS/SOFTWARE AREAS

• APU & nose to tail predictive maintenance

• Fuel saving solutions

• Engine trend monitoring

• Aircraft data market place

• ACARS cost saving solutions

FlightWatching has a high level of expertise in Aircraft systems and data management (QAR, DAR, SAR, ACARS, ACMS). Our solutions are agnostic, do not require any HW nor SW modification and allow real time interaction with the aircraft.

Our customers are:

• MROs looking for solutions to build their own fleet management solutions

• OEMs willing to explore and collect aircraft data related to equipment behavior

• Airlines chasing solution to cut fuel burn on ground

Contact us for your customized digital solutions.

flydocs

W: www.flydocs.aero

T: +44 1827 289186

E: sales@flydocs.aero

Locations: Birmingham UK

NAME OF PRODUCT MARKETED

• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management

KEY BUSINESS/SOFTWARE AREAS

• Aircraft maintenance records management

• Lease asset management

• Aircraft transition management

• Component & part management

flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle.

Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik. With over 300 employees in multiple locations spread across the globe, we are trusted by over 78 airlines, lessors and MROs to deliver measurable long-term operational and cost efficiencies.

Gamit

W: www.gamit.co.uk

T: +44 1279 818800

E: roam@gamit.co.uk

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

NAME OF PRODUCT MARKETED

• ROAM — Online digital airworthiness records archive and records complance manager.

• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

KEY BUSINESS/SOFTWARE AREAS

• Airworthiness records archive

• Status Builder

• Document Indexing

• Communication module

• Outsourcing

Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.

One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery. The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

IDMR Solutions

W: www.IDMR-Solutions.com

T: +1-347-565-4367

E: sales@IDMR-Solutions.com

Location: New York/Tel Aviv NAME OF PRODUCT MARKETED

• InForm

KEY BUSINESS/SOFTWARE AREAS

• Technical Publication

• Engineering Orders

• Task Cards

• Planning

• Maintenance Programs

• Electronic Signatures

IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

IFS

W: www.ifs.com

T: + 613-576-2480

E: AndInfo@ifsworld.com

Locations: 60+ Worldwide NAME OF PRODUCT MARKETED

• IFS Cloud, IFS Maintenix

KEY BUSINESS/SOFTWARE AREAS

• Fleet and Asset Management

• Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair)

• 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence

IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

Jet Aviation Staffing

W: www.jetaviation.com/services/staffing

T: 1-201-637-2211

E: neil.engerran@jetaviation.com

Location: 47 Locations Worldwide

NAME OF PRODUCT MARKETED

• Permanent & Direct Hire Placement

• Temporary & Freelance Placement

• Outplacement

• Staffing Marketplace

KEY BUSINESS / SOFTWARE AREAS

• Payroll Solutions

• Permanent Placement

• Temporary Placement

• Outplacement

Behind every seamless journey, is the perfect team. Since 1983, Jet Aviation Staffing has been supporting the industry’s most prominent aviation companies by attracting and placing top talent. With thousands of direct hire placements of crew members, maintenance professionals, support staff, management and executive positions, and many more disciplines, Jet Aviation Staffing continues to perfect the art of staffing. When you want to find the very best career opportunity, you can rely on a team of dedicated professionals. On behalf of their external customers, Jet Aviation Staffing upholds in-depth and extensive standards to ensure they are recommending the best talent. Dedicated to the details, Jet Aviation Staffing’s expertise ensures a perfect career opportunity match for each of their candidates and a seamless experience for their customer.

• Maintenance Reserves & Rentals modelling

• Asset decision profiler — Cost & Revenue impacts

• Redelivery Management & Cost profiling (Redelivery risks, Cost impact of risks, Risks mitigation simulator etc.,)

• Maintenance Value Economics for Trade — Interest Rates, Valuation Models, Yields.

• Spec2500, Spec2000 (Ch 16, 18) AI driven data capture and transition

Laminaar Aviation InfoTech

W: www.laminaar.com

T: +65 6239 0150

E: contact@laminaar.com.sg

Location: Singapore, Denver, Bangalore, Mumbai

NAME OF PRODUCT MARKETED

• ARMS®2.5, ARMS®NS, ARMS®on the TAB, InfoPrompt 2.5

KEY BUSINESS/SOFTWARE AREAS

• Network / Commercial Planning with Optimizers

• Flight Operations / Fleet Following

• Flight Planning & Dispatch

• Crew Operations Management with Optimizers

• Maintenance, Engineering & Logistics

A future-ready and fully integrated software applications suite for the aviation business: airlines, non-scheduled operators, MROs, airport operators, regulators and training facilities, with in-built optimizers, business intelligence (BI) & Data Analytics. Our offerings may either be accessed as a complete suite covering the full spectrum of operations, or as a stand-alone module addressing a specific functional area, e.g., Network Planning, Flight Ops, Crew, Maintenance, Logistics or Safety or Analytics. The suite has a unified database that allows a seamless flow of data and information between operational functions. Our product is highly customizable and designed to adapt to clients’ specific requirements. We do our own implementations, on a turnkey basis, and also provide prompt, reliable and economical technical support in-life.

Lufthansa Industry Solutions

W: www.LHIND.de

T: +49 40 5070 30000

E: marketing.sales@lhind.dlh.de

Location: Germany, Albania, Switzerland, USA

NAME OF PRODUCT MARKETED

• Volabase

• iFF

KEY BUSINESS/SOFTWARE AREAS

• Process consulting / organization processes

• IT consulting (processes, technologies, infrastructure)

• MRO & Flights Ops consulting

• Program and project management

• Strategy consulting

Whether it’s about developing a company-wide digitalization strategy, networking machines, moving systems to the cloud or providing solutions and platforms for analytics and AI, using IT services to network machines or providing mobile platforms for cross-company collaboration... whenever companies want to address digitalization, Lufthansa Industry Solutions is the right partner.

Lufthansa Industry Solutions combines technical expertise with strong industry knowledge and thus support customers when they introduce new digital technologies. They characterize this as…

“We are at home in the digital world: We are digitalization.”

M3 Solutions

W: www.m3-solutions.net

T: +1 888-318-4808

E: sales@m3-solutions.net

Location: Fort Lauderdale USA, Europe, Asia

NAME OF PRODUCT MARKETED

• M3 Platform – Mobile Device Synchronization and Asset Management Solution

KEY BUSINESS/SOFTWARE AREAS

• MRO Maintenance Mechanics — Device Synchronisation & management.

• Above & Below the Wing Specialists — Device (asset) management

• Device Management (SW) — Tablet, Laptop, Desktop, Scanner, Radio running MacOS, Windows, iOS & Android.

• Device Management (HW) — Charging, Access Control & Surveillance.

M3 Solutions is the company and innovator behind the powerful and versatile M3 Platform, a comprehensive hardware and software solution for portable device and content management. M3 solutions has sales and distribution offices in North America, Europe and Asia, as well as a global partner network to service customers worldwide in various environments including Airlines, Military and training.

The solution allows administrators to fully control the managing, distributing, charging, and monitoring of an organization’s portable device inventory and enables easy remote and unattended content distribution including OS, App & Content deployments, across all devices in the network, anywhere around the world, within minutes. The M3 Platform supports most laptops and tablets and can work with different device types running any OS, within the same installation. For access control, inventory management, security, privacy, user identification, content deployment, networking administration, and reporting regarding your portable devices and their content, the M3 Platform provides the ideal solution.

MRX Systems

W: www.mrxsys.com

E: contact@mrxsys.com

Location: Luxembourg/Monaco

NVable

W: www.nvable.com

T: +44 141 280 0050

E: contact@nvable.com

Location: Glasgow, UK

NAME OF PRODUCT MARKETED

• Blue EYE, Blue MRO, Blue STOK

KEY BUSINESS/SOFTWARE AREAS

• Quotation & Invoicing

• Project Management & Reporting

• Work Report Automatic Generation

• eJobCard iPad App

• Supply Chain Management

The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.

Thanks to more than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users.

Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.

Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency

NAME OF PRODUCT MARKETED

• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS

• Electronic Techlog

• Electronic Forms (Assessments)

• Document Management

• Operational Analysis

• Station Operational Compliance

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

Output42

W: www.output42.com

T: +353 23 88682200

E: info@output42.com

Location: Ireland, Poland, United Kingdom

NAME OF PRODUCT MARKETED

• dent & buckle, BladeFix, CabinSurvey

KEY BUSINESS/SOFTWARE AREAS

• Software development

• Data migration

• Aviation Data and Reporting Services

• System integration

• Data Transformation

Output42 is a leading aviation software company that specializes in providing a wide range of products, IT development services, and outsourcing solutions to the industry. They have a team of experts with extensive experience in custom application development, product development, and data migration. Their solutions are designed to meet the unique needs of clients and help them achieve their business objectives.

Since 2008, Output42 has been serving major airlines worldwide and has successfully delivered numerous projects such as creating, enhancing, extending, migrating and supporting systems. They have a proven track record of delivering high-quality solutions on time and within budget. Their clients trust them for their expertise, commitment, and ability to deliver innovative and cost-effective solutions that drive their business forward.

W: www.qoco.aero

T: +358 10 501 4001

E: hello@qoco.aero

Location: Finland NAME OF PRODUCTS MARKETED MROTools.io, EngineData.io, OpsMetrics.io

KEY BUSINESS/SOFTWARE AREAS

• Intelligent maintenance

• Data management and integrations

• Lean operations

• Process consulting

• SaaS solutions

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.

QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

Ramco Systems

W: www.ramco.com/aviation-suite/

T: +91 44 2235 4510

E: contact@ramco.com

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED

• Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• Maintenance, Repair & Overhaul

• Mobility Solutions

Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

RecoSense Infosolutions

W: www.recosenselabs.com

T: +1 206 451 350

E: Info@recosenselabs.com

Location: United States, Canada, India

NAME OF PRODUCT MARKETED

DocuSense

KEY BUSINESS/SOFTWARE AREAS

• AI Transformation & Content Intelligence Solution

• Intelligent Document Processor

• Maintenance, Repair & Overhaul

• Automate Maintenance Audit

• Compliance Management

RecoSense offers an AI-powered platform for document analysis and data centralization. The platform powers Process Automations and Compliance Management with MROs in the Aviation Industry. RecoSense works as an Engineering partner with customers to build enterprise-specific solutions.

Automate processing of manuals, process forms, M&E/MRO Records, job cards - Routine/Non-routine even handwritten, Logbooks, EOs, Technician reports, SFR’s, compliance and inspection reports, etc. with context and extract key Aviation metrics for analysis.

The NLP-backed DocuSense platform swims through millions of documents to extract and consolidate the most relevant, insightful information to obtain valuable investment data. It will automate the process, which might take 1000s of manual hours to process, thus reducing Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces.

The platform does not only evaluate the data but also can understand context through RecoSense’s unique knowledge graph.

REDiFly

W: www.redifly.com

T: +41 43 555 31 65

E: las@redifly.com

Location: Switzerland (HQ), Ireland

NAME OF PRODUCT MARKETED

• REDiFly Pilot Log

• REDiFly Tech Log

• REDiFly Cabin Log

• REDiFly Command (Ground System)

• REDiFly Core (Integration Module)

KEY BUSINESS/SOFTWARE AREAS

• Full Electronic Technical Logbook

• Digitization of paper process

• Data harvest, storage & analytics

• Maintenance and scheduling integration

• CAME & compliance support

• Defect management

REDiFly delivers a sleek and modern Electronic Technical Logbook. We are an independent, data-driven company that offers bespoke software solutions for the aviation industry. We provide a comprehensive framework that can integrate with an airline’s current systems, including MRO, flight scheduling, and crew management, amongst others.

What does REDiFly do? REDiFly works with the key people involved in digitizing a client’s current paper-based aircraft technical logbook. In doing so, the solution increases levels of safety and regulatory compliance, streamlines flight-toground connectivity and enables digital archives of secure and searchable aircraft records. REDiFly provides a seamless intersection between flight operations and aircraft maintenance to minimize communication errors while maximizing the efficiency of daily operations.

What makes REDiFly different? It is an independent company that applies a user-centric approach by working closely with customers through the onboarding, trial and go-live phases of an implementation. Its flexibility means that REDiFly adapts to a client’s current processes rather than the other way around.

ROTA.technology Inc.

W: rota.technology

T: +1 321 710 7682(ROTA)

E: info@rota.technology

Location: Melbourne, FL USA and global

NAME OF PRODUCT MARKETED

• Consulting, MXF Software, PDS(Process Development System) and custom applications

KEY BUSINESS/SOFTWARE AREAS

• MRO IT Software Implementations

• MRO IT Software Upgrades

• MRO IT Software Support/Managed Services

• MX Long Range Planning

• MRO IT Custom Software Development

With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

Rusada

W: www.rusada.com

T: 03333 440730

E: information@rusada.com

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

NAME OF PRODUCT MARKETED

• Envision

KEY BUSINESS/SOFTWARE AREAS

• Fleet Management

• Base Maintenance

• Line Maintenance

• Flight Operations

• Materials Management

Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface. Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

Seabury Solutions

W: www.seaburysolutions.com

T: +353 860 621311

E: mkt@seaburysolutions.com

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

NAME OF PRODUCT MARKETED

• Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS

• Technical Operations

• CAMO

• MRO

• Performance Analytics

• Regulator Applications

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.

With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

StaffNow

W: www.staffnow.aero

T: +35 987 857905

E: info@staffnow.aero

Location: Las Palmas de Gran Canaria, Spain

NAME OF PRODUCT MARKETED

• StaffNow

KEY BUSINESS/SOFTWARE AREAS

• Staffing

• Engineering

• Production

• Quality

StaffNow is the first digital platform connecting aviation maintenance technicians with MRO/OEM companies in a fast, transparent, reliable and streamlined way.

StaffNow transforms the real staffing industry processes into digital ones following EASA/FAA regulations. All available contractors in StaffNow are pre-checked to ensure their eligibility to work. The profiles are ready for your Quality and Production departments’ review. This ensures that you get the contractors you need exactly when you need them.

Ready to streamline the way you source? Try StaffNow - your digital contracting workforce source.

Swiss Aviation Software

W: www.swiss-as.com

T: +41 61 582 72 94

E: marketing@swiss-as.com

Location: Basel, Switzerland; Miami, FL, USA; Singapore; Tokyo, Japan

NAME OF PRODUCT MARKETED

• AMOS

KEY BUSINESS/SOFTWARE AREAS

• Material Management

• Engineering

• Planning

• Production

• Maintenance Control

• Component Maintenance

• Commercial

• HR

• QA

• Financial Management

• Mobile suite

• Flight simulators

• Multi-entity functions

Swiss-AS positions itself not as a pure software house, but as a company tightly linked to airline business. Being in touch with active aircraft maintenance on a daily basis and therefore able to capture MRO trends at a very early stage, Swiss AviationSoftware unites more than 30 years of IT experience with profound MRO expertise and offers its customers a functionally unsurpassed and technologically state-ofthe-art maintenance system. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. To date, over 190 customers from all over the world steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software solutions worldwide. The ever growing ‘AMOS community’ ranges from pure operators, major charter, regional and low-cost carriers up to large airline groups and MRO providers — proof that AMOS is fit for any environment, regardless of size or geographical origin.

TRAX

W: www.trax.aero

T: +1 305.662.7400

E: sales@trax.aero

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

NAME OF PRODUCTS MARKETED

• eMRO

• eMobility

KEY BUSINESS/SOFTWARE AREAS

• Engineering & Planning

• Production & Shop

• Technical Records & Reliability

• TRAXDoc Document Control

• Supply Chain Management

• E-enabled Aircraft Capabilities

• Aircraft Mobility apps

• Maintenance Mobility apps

• Paperless Maintenance

• Warehouse Mobility apps

TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

TrustFlight

W: www.trustflight.io

T: 44 (0) 330 229 0219

E: info@trustflight.io

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED

• Tech Log, Task Cards

• Digital Logbook

• CAMO (service)

• Aircraft Registry (service)

KEY BUSINESS/SOFTWARE AREAS

• Aircraft log books

• Aircraft maintenance task cards

• Digital and paperless working

• CAMO support

• Aircraft Registry support

From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards. Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

Ultramain

W: www.ultramain.com

T: +1.505.828.9000

E: sales@ultramain.com

Location: Albuquerque, New Mexico, USA

NAME OF PRODUCT MARKETED

• ULTRAMAIN® v9™ M&E / MRO

• ULTRAMAIN Mobile Mechanic™

• ULTRAMAIN Mobile Inventory™

• ULTRAMAIN ELB™

• ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

KEY BUSINESS/SOFTWARE AREAS

• Maintenance & Engineering

• MRO

• Military Maintenance

• Maintenance Planning & Scheduling

• Paperless Customer Care on Mobile Devices

• Electronic Technical Logbook

Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

Vistair Systems

W: www.vistair.com

T: 01454 550663

E: info@vistair.com

Location: United Kingdom and USA

NAME OF PRODUCT MARKETED

• DocuNet

• SafetyNet

KEY BUSINESS/SOFTWARE AREAS

• Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200)

• Electronic Flight Bag (EFB)

• Document Management and Distribution Platform

• Maintenance & Engineering

• Flight Operations

• Compliance Tracking

• Form Creation and Management

• Aviation Safety Management Software

Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations. Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

Yonder

W: www.yonder.info

T: +41 43 215 27 94

E: contact@yonder.info

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED

• Yonder Mind

KEY BUSINESS/SOFTWARE AREAS

• Content Management System

• Workflow-based Content Distribution

• Compliance Tracking

• Content-based Learning

Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g. Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

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