2012 Registration Book by Aging Services of Michigan

4 4t h A n n ua l c on f er e nce & t r a de show

4 4t h A n n ua l c o n f e r e n c e & t r a d e s h ow

Innovation 2 012 R e g i s t r at i o n B o o k

M ay 2 0 -2 3 , 2 01 2 â&#x20AC;˘ L a n s i n g C e n t e r , L a n s i n g , M I

Welcome to the 2012 Annual Conference! Aging Services of Michigan is again pleased to announce our 2012 Annual Conference event that will be held in Lansing this year. This gathering is the best way to get refreshed and re-inspired as we come together to learn new ideas, revisit old ones, and network among Michigan’s premier aging service providers. With the current economic environment, Aging Services of Michigan has worked hard on our member’s behalf to ensure this conference is affordable. For the 2012 Annual Conference, we offer attendees lower room rates, reasonable registration fees, and an increase in educational opportunities available. Our theme this year is INNOVATION, and we have designed experiences that will focus not only on the technology that continues to affect all of us daily, but also innovation in system design and service delivery systems. We continue to stand at the forefront of transformational change in Michigan, much of which has been foreseen for some time but now is coming together in such a way that feels urgent and pressing for providers and policymakers. We have designed several sessions that will provoke discussion about how we will continue to drive and change the way we care for seniors in Michigan. We are all lifelong learners and this conference is a great opportunity to connect with one another and innovate personally. On Monday, we will start off our conference with our opening keynote address, Leading Change in Health Care and Aging. Ian Morrison, an internationally known author, consultant, and futurist will prepare the audience for what is on the horizon in health care delivery in aging services. Tuesday will start with Dreams & Dreamers: How to Innovate Like Walt Disney and the Pixarians. Bill Capodagli, a world renowned expert on what makes Disney and Pixar so successful, will engage the audience with management strategies from two of the world’s most innovative, creative, and successful companies. After the keynote and breakout sessions, the Trade Show and Member Gala will follow. On Wednesday we will close with The Power of Technology. Jack York, CEO and co-founder of It’s Never 2 Late, will wrap up the conference with a humorous look at the evolution of technology in our day-to-day lives, and how technology can be used to engage the senior population.

This year’s conference promises to be the best experience yet for workers and professionals in the long-term care industry! Best Regards,

David E. Herbel President and CEO

Aging Ser vices of Michigan

Schedule-at-a-glance Aging Services of Michigan Board of Directors Mark Stutrud, Chair

Kelly Gasior

Lutheran Social Services of Michigan

Trinity Senior Living Communities

Stan Clouse, Vice Chair

Lutheran Homes of Michigan

Henry Ford Village

Jeff Zylstra, Secretary Royal Atrium Inn

John Thorhauer, Treasurer United Methodist Retirement Communities

Cindy Bosley, Past Chair Masonic Pathways

Chris Chesny

MidMichigan Health

Lisa Ashley

MI Hospice and Palliative Care Organization

Al Kaul Pam Montgomery

Oakview Medical Care Facility

Theo Omo

Thurston Woods Village

Larry Petroskey Chad Tuttle

Sunset Retirement Communities & Services

Larry Yachcik

Porter Hills Retirement Communities and Services

Business Alliance Board of Directors

Schedule Sunday, May 20, 2012 7:00 pm Welcome Reception

Monday, May 21, 2012 7:30 am Registration 8:00 am Continental Breakfast 8:30 am Welcome and Association Update â&#x20AC;&#x201C; David Herbel

8:45 am Opening Keynote Session with Ian Morrison 10:30 am Concurrent Workshop Sessions 12:00 pm Lunch and Annual Business Meeting 1:00 pm Concurrent Workshop Sessions 6:30 pm Fun Night

Tuesday, May 22, 2012 7:30 am Registration

Michael Jalacki, Chair Resthaven Care Center

Presbyterian Villages of Michigan

David Miller

8:00 am Continental Breakfast

David Herbel, President

Don Misener

8:30 am Keynote Session with Bill Capodagli

Aging Services of Michigan

Lourdes Senior Community

Steve Zuiderveen, Treasurer

Annette Sivertson

Susan Hurst, Secretary

Betsy Standish

Brookcrest

Evangelical Homes of Michigan

Sue Lantzsch

Morrison Senior Dining

MidMichigan Health

The Fountains at Bronson Place

Derek Weenum

Providence Healthcare & Rehabilitation

Educational Foundation Board of Directors Richard Kline, Chair

Covenant Village of the Great Lakes

David Herbel, President Aging Services of Michigan

Susan Oâ&#x20AC;&#x2122;Shea, Treasurer

Medical Care Facility & Rehab Services

Sheri Deisler, Secretary Aging Services of Michigan

9:45 am Concurrent Workshop Sessions 12:00 pm Trade Show & Lunch 3:00 pm Concurrent Workshop Sessions 6:30 pm Awards Gala

Wednesday, May 23, 2012 7:30 am Registration 8:00 am Continental Breakfast 8:30 am Concurrent Workshop Sessions 11:00 am Closing Keynote Session

Jane Johnson

Clark Retirement Community

Tim Stoll

Heritage Community of Kalamazoo

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Keynote Speakers

LEADING CHANGE IN HEALTH CARE AND AGING

Dreams & Dreamers: How to Innovate Like Walt Disney and the Pixarians

IAN MORRISON

BILL CAPODAGLI

May 21, 2012 | 8:45 to 10:15 a.m.

May 22, 2012 | 8:30 to 9:30 a.m.

Ian Morrison, an internationally known author, consultant, and futurist will open our 2012 Annual Conference. Ian is the founding partner of Strategic Health Perspectives and is the author of Leading Change in Health Care: Building a Viable System for Today and Tomorrow, Healthcare in the New Millennium: Vision, Values and Leadership, and The Second Curve – Managing The Velocity of Change. Through this engaging keynote, you will learn what is on the horizon for health care delivery in aging services. Ian will outline the drivers of change and how aging services leaders can respond to the challenges and opportunities through innovative strategies and programs.

Bill Capodagli, co-founder of Capodagli Jackson Consulting, is a world renowned expert on what makes Disney and Pixar so successful. Bill is the author of The Disney Way: Harnessing the Management Secrets of Disney in Your Company and Innovate the Pixar Way: Business Lessons from the World’s Most Creative Corporate Playground. Through his keynote, you will learn the secrets behind Disney and Pixar’s innovation and creativity. In the end, you’ll learn how to: look at the world through a child’s eyes, believe in your team, jump in and try something different, and create your own corporate playground.

Sponsored by:

Aging Ser vices of Michigan

Keynote Speakers Featured Presentations The Best Friends Approach to Dementia Care Michelle Horazdovsky | Marti Coplai Monday, May 21 | Session 6B/6C

Best Friends™ uses respect, empathy, support, trust, and humor as the building blocks of this evidence-based approach to Alzheimer’s care. Join two certified master trainers in this session to learn more about this acclaimed approach.

Preparing for the Future Majd Alwan | David Gehm | Denise Rabidoux

The Power of Technology

JACK YORK May 23, 2012 | 11 a.m. to 12 p.m. Jack York, CEO and co-founder of It’s Never 2 Late, will wrap up the conference with a humorous look at the evolution of technology in our day-to-day lives. With powerful video clips, Jack will demonstrate the multitude of ways that technology can engage older adults. Dramatic stories of the impact of technology will change your perception of how technology could be incorporated into a senior living community. Jack will provide a look at the past, the present, and the future of technology in senior living.

Wednesday, May 23 | Session 4K

LeadingAge’s Center for Aging Services Technologies (CAST) recently released a series of 18 member case studies highlighting how providers are using technology to change their business model and how technology is changing and improving their work for older adults. Join this session to hear about two of our members and their journey toward using technology to change the way we care for seniors in Michigan.

The Best Friends Approach to Dementia Care Steven Karnes

Tuesday, May 22 | Session 7G/7H

This session will cover the basic biological and psychosocial changes that take place as people age. Join this session to learn about the ways in which caregivers can use this information to create better environments of care.

Brain Health Roger Arunsen

Monday, May 21 | Session 2B & 7C/7D/7E

Calming Gladys - Customer Service Marilyn Suttle

Monday, May 21 | Session 5B/5C

What if you could turn around any tense situation with finesse? Join success coach Marilyn Suttle, bestselling author of “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” to learn the secrets for managing and calming upset residents and their family members, creating positive relationships that guarantee success.

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Welcome to Lansing 2012 Trade Show Tuesday, May 22 | Noon to 3:00 p.m. Lansing Center | Exhibit Hall A The Aging Services of Michigan business partners invite you to see the world through a child’s eyes during the 2012 Trade Show. This year’s theme of Innovation and Creativity will be on display for all attendees to see. Business partners will be on hand to showcase their innovative programs throughout the Trade Show. Throughout your experience, introduce yourself to the Aging Services of Michigan business partners to enhance your mission to Michigan’s seniors. More than 100 business partners will be present to exhibit the industry’s newest technologies, products, and services. In addition to exceptional networking opportunities, the show will offer refreshments and entertainment, and it features unique opportunities to win fabulous prizes.

Hotel Reservations

Lansing

Aging Services of Michigan has reserved a room block at the Lansing Radisson Hotel. Reservations can be made by calling the hotel at (517) 482-0188 or online at www.radisson. com/lansingmi. In order to take advantage of the group rate of $125 per night, plus taxes, for single/double occupancy, please use the group code ASM012.

Lansing is an incredible setting to hold our 2012 Annual Conference & Trade show. The city is home to the Michigan State Capitol Building and many other exciting attractions including the Michigan Historical Museum, Potter Park Zoo, Impression 5 Science Center, and Cooley Stadium. With its convenient location and nearly endless dining options, attendees are bound to have a great time in Michigan’s Capital City!

Aging Ser vices of Michigan

Networking & Social events

Sunday Welcome Reception

Monday Fun Night Monday, May 21, 6:30 p.m. Troppo

Sunday, May 20, 7 to 10 p.m. Lansing Center - River Street Pub Aging Services of Michigan welcomes you to Lansing. Join us for a great time as we welcome attendees to the 2012 Annual Conference & Trade Show right along the Grand River at the Lansing Center’s River Street Pub. The mood will be relaxed – perfect for mingling with friends and associates over cocktails and hors d’oeuvres in a fun, laid-back atmosphere.

Join us for a fun-filled evening at Lansing’s premier restaurant, Troppo, located across from the State Capitol. Aging Services of Michigan has reserved the entire 2nd floor with great views of the city and fireplaces to provide a relaxed atmosphere. You will not want to miss this great networking event! Tickets: $45 per person, not included in your registration fees.

Annual Business Meeting Lunch Monday, May 21, Noon to 1 p.m. Exhibit Hall B As the only state association to represent the full array of senior services, Aging Services of Michigan has a strategic role in representing and advocating for its members and ultimately the interests of the consumer. The Association will conduct its Annual Business Meeting on Monday, May 21. All conference participants are encouraged to attend the luncheon event.

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Monday, May 21, 2012

7:30 AM

Technology and Innovation

Clinical Care

Resident Care and Services

Professional Development

8:45 AM

10:30 AM to 12 PM

B Sustainable Funding

Aging Ser vices of Michigan

Brain Health Marketing

Keynote Speaker: Ian Morrison

Management and Operations

8:30 AM

Welcome and Association Update - David Herbel

Registration

Leadership: Strategy

8:00 AM

Continental Breakfast

TRACK

The Future of Pharmacy Services

Effective Use of the Wound Care Nurse

Customer Service Part 1

Best Friends Approach to Dementia Care Part 1 Understanding Dementia and Delirium

Monday, May 21, 2012 1 to 2 PM

2:15 to 3:15 PM

3:30 to 4:30 PM

Engaging Your Board

Strategic Benchmarking Data

Filling the Funding Gap

Bureau of Health Systems Update

Maximizing Quality, Census, and Reimbursement

Managing the Change of Therapy OMRA

Electronic Medical Records Overview

Certified Electronic Medical Records

Using Technology to Increase Quality

The Bug Stops Here

Completion of a Care Area Assessment

Development of the Care Plan

Customer Service Part 2

Pathways to Person Centered Care Part 1

Pathways to Person Centered Care Part 2

6:30 to 10 PM

Fun Night

Lunch and Annual Business Meeting

12 to 1 PM

Best Friends Member Tour - Medical Care Facility & Rehab Approach to Dementia Services of Ingham County Care Part 2 Brain Health: Fundamental Concepts

Brain Health: Caregiver Use Guide

Brain Health: Guided Q/A

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Tuesday, May 22, 2012 TRACK

7:30 AM

8:00 AM

8:30 AM

9:45 to 10:45 AM

11 AM to 12 PM

H Master Planning

Operational The Care and Feeding Excellence in Assisted of Physicians Living

Human Resources

Technology and Innovation

Employer Issues

Keynote Speaker: Bill Capodagli

Management and Operations

Continental Breakfast

Changing the Way We Care for Seniors in Michigan

Registration

Leadership: Strategy

Behavioral Interviewing Skills Part 1

Behavioral Interviewing Skills Part 2

Integrating Data

Medicaid Update: Integrated Care Models

Top Ten in Labor Law

Employee Insurance Benefits

Community Based Care Transitions Part 1

Community Based Care Transitions Part 2

Resident Care and Services Dietary & Environmental Sciences

Professional Development

Aging 101 for the Direct Care Giver Part 1

Aging 101 for the Direct Care Giver Part 2

Legislative Advocacy

Advocacy 101: Tools for Political Engagement

Charting the Course for 2012

10 A g i n g S e r v i c e s o f M i c h i g a n

3:00 to 4:00 PM

4:15 to 5:15 PM

Operations Improvement for a CCRC

Collaboration: The Key to Peak Performance

Successful Medicare Documentation

Pay for Performance

New Fee Disclosure Rules Unveiled

Care Provider Education

Doing More with Less: Doing More with Less: Information Information Technology Part 2 Technology Part 1

Medicare Enrollment Revalidation

Compliance: Staying Ahead of the Curve

Chronic Care Collaborative

Advance Care Planning and POLST

5:30 to 6:30 PM

6:30 to 9:30 PM

Awards Gala

Trade Show and Lunch

12 to 1:00 PM

Cocktail Hour and Silent Auction

tuesday, May 22, 2012

Member Tour - Burcham Hills Retirement Community

Capitol Tour

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Wednesday, May 23, 2012 TRACK

Trends in Design for Aging

Wellness at Any Age

Reducing Risk of Fraud Part 1

Reducing Risk of Fraud Part 2

Human Resources

Positive Leadership Part 1

Positive Leadership Part 2

Technology and Innovation

Technology and Aging Services

Going Mobile

Clinical Care

Fall Prevention Strategies

Medications and Fall Risk

Understanding Consumer Expectations

Lifelong Learning

Resident Care and Services Social Work and Activities

Person Centered Care and the New Dining Standards

Professional Development

Ethical Thinking for the Caregiver

Aging Ser vices of Michigan

Keynote Speaker: Jack York

11 AM to 12 PM

Continental Breakfast

9:45 to 10:45 AM

Management and Operations

8:00 AM

Registration

8:30 to 9:30 AM

Leadership in Senior Services

7:30 AM

Session Descriptions Monday Sessions

Track 1: Leadership and Strategy Track 1 is designed to initiate important high-level topics critical to the future of aging services. These sessions are pertinent for board members, executive leaders, policymakers, administrators, and program staff. Session 1B Creating Sustainable Funding in Aging Services This fast-paced session provides an overview of the Benevon Model – a system for building sustainable funding for the mission of your organization from multi-year individual donors. A discussion of how to implement mission-focused, permission-based fundraising is included. Terry Axelrod, Benevon CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 1C Engaging Your Board in Creating Sustainable Funding in Aging Services Learn a tested and proven system for finding and cultivating perfect major donors who love your mission – donors who will give for operations, capital, and endowment. This session has specially been designed for Board Members, and there will be some content overlap with Session 1B. Terry Axelrod, Benevon CEU Credits: N, NHA, SW, AFC Session 1D Operations Focus: Strategic Benchmarking Data Senior living providers consistently look to benchmark organizational performance against industry research and outcomes of peers. This session will discuss a multitude of applicable resources that are available to the seniors housing executive and insights gained from each. Attendees will learn how to leverage this data for the benefit of their own strategic operations. Tom Meyers, Ziegler CEU Credits: N, NHA, SW, AFC

Session 1E Filling the Funding Gap: Funding Major Programs and Capital Improvements To stay competitive, retirement communities must constantly keep their facilities and programs current, relevant, and in demand. But funding these programs can seem overwhelming. Using the Glacier Hills Campaign for a new dementia wing as a case study, attendees will leave this session with their own plans for how to identify critical initiatives, create fundraising campaigns for these programs, and take steps to maximize long-term benefits to their organization. Cedric Richner, Richner & Richner, LLC Ray Rabidoux, Glacier Hills Senior Living Community Steve Dobson, Glacier Hills Campaign Shelly MacMillan, Glacier Hills Foundation CEU Credits: N, NHA, SW, AFC

Track 2: Management and Operations Track 2 includes issues and topics pertinent to management of the successful nursing home community. This track is designed for administrators and aging services professionals. Session 2B Engaging Current and Future Consumers through Innovative Brain Health Programs This session will explain how mindRAMP’s brain health education and outreach programs support marketing and philanthropic activities. Based on the mindRAMP method, segments of this presentation will demonstrate how a community can both market brain health programming and “give back” to the larger community through strategically coordinated events. Roger Arunsen, mindRAMP CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Session 2C Bureau of Health Systems Update The Michigan Department of Licensing and Regulatory Affairs now houses the Bureau of Health Systems (BHS), responsible for nursing home survey and certification activities. Join BHS Director Mike Pemble as he provides an overview of issues in Survey and Certification for Michigan nursing facilities and discusses trends in Michigan provider issues. Mike Pemble, LARA Bureau of Health Systems CEU Credits: N, NHA, ATRA, SW, AD Session 2D Maximizing Quality, Census, and Reimbursement through Therapy Initiatives Admissions, census stability, quality initiatives, reimbursement optimization, and clinical outcomes are all important components of nursing homes and continuing care retirement communities. The traditional role of therapy is changing and there are many opportunities and innovative programs for rehabilitation services to enhance each of these areas. In an environment where change is imperative, therapy has many hidden yet significant advantages to offer. Kimberly Saylor, Concept Rehab, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD Session 2E Managing the Change of Therapy OMRA: The Impact of Organizational Readiness and Technology on Skilled Nursing Facilities This session will take an in-depth look at skilled nursing facilitiesâ&#x20AC;&#x2122; organizational readiness and management after the Change of Therapy OMRA. It will also discuss how the resistance to change will put organizations at a higher risk for inefficiencies. Jane Burch, Dart Chart Systems Mike Fee, Dart Chart Systems CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Aging Ser vices of Michigan

Track 3: Technology and Innovation Track 3 includes sessions dedicated to the use of innovation and technology in aging services. This track is designed for executive leaders, administrators, management, and other staff. Session 3B The Future of Pharmacy Services Pharmacy services have progressed over the years from simple distribution of medications to one focused on care and outcomes of individuals. Integrating pharmacy services within a comprehensive plan of care that addresses consumer needs for pain management, nutritional supplementation, risk management, and a score of other issues will be discussed. Specialized Pharmacy Services, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 3C Electronic Medical Record Systems Overview This session will provide an overview of various electronic medical record systems, especially focusing on the elements of a full electronic record. Specialized Pharmacy Services, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 3D Certified Electronic Health Records and Their Effect on Long Term Care Much discussion has been centered around EHR Certification in the hospital and physician practice space, however long-term care has largely been ignored. Yet it is still possible for long-term care providers to play a role in various grant programs, incentives and other financial awards if they adopt a certified Electronic Health Record. Doc DeVore, AOD Software CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session Descriptions Session 3E Plugged In: Using Technology to Increase Quality of Care and Cost Savings in Long-Term Care The theme of innovation and collaboration represents a rich opportunity to discuss technology â&#x20AC;&#x201C; its opportunities and challenges â&#x20AC;&#x201C; as it becomes a growing part of providing care in the long-term care community. With varied perspectives, this unique three-person panel will feature a US News and World Report Contributing Editor who covers and evaluates long term care, a technology innovator, and an Ohio-based long-term care facility executive using technology products that improve quality, service, and safety. Michael Bronfein, Remedi SeniorCare Phil Moeller, US News & World Report Carol Bailey, Laurel Health Care Company CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 4: Clinical Care Track 4 is designed to include topics pertinent to clinical and behavioral care for frail seniors. Topics in Track 4 are intended for administrators, directors of nursing, clinical nursing staff, social workers, activities professionals, and therapists.

Session 4B Effective Use of the Wound Care Nurse A centralized wound prevention and management program ensures that the organization has a designated nurse coordinating efforts to prevent and manage chronic wounds. This session will provide critical information necessary to ensure that wound care programs meet F314 regulatory standards. Essential elements for establishing and sustaining an effective wound prevention and management program will be included. Jeri Ann Lundgren, Pathway Health Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 4C The Bug Stops Here: Preventing Healthcare-Associated Infections Healthcare associated infections and anti-microbial resistance have become so significant that they are now considered one of the greatest threats to human health worldwide. Our elderly residents are at highrisk due to multiple co-morbidities, their advanced age, and the frequency in which they move from one health care setting to the next. This presentation will address the scope of the problem and provide strategies for prevention of infections in the long-term care setting. Audrey Stob, MPRO Yvette McKenzie, MPRO CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 4D Completion of a Care Area Assessment Completion of the Care Area Assessment, regardless of which format is utilized, continues to be confusing. Why is this process so intense? What is the purpose of the analysis and how do we use the information to determine whether a care plan is appropriate or not? This overview of regulations and best practices will answer these questions. Marilyn Mines, FR&R Healthcare Consulting, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD Session 4E Development of the Care Plan The care plan is an essential tool in the skilled nursing facility, but what is the best method for developing it? Who is preparing the care plan and what information is needed for it? Are we utilizing the care meeting to address the needs of the resident? How is the care plan used by the entire team of staff and clinicians? This session will dissect the care plan and reconstruct it to provide an improved tool for resident care. Regulatory issues will be reviewed along with best practices to create the best plan possible that will be used by the facility staff. Marilyn Mines, FR&R Healthcare Consulting, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

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Session Descriptions Track 5: Resident Care and Services

Track 6: Resident Care and Services

Track 5 has been developed to update staff about resident care, but also included here are topics that address the needs of the caregiver. Topics in this track are meant for directors of nursing, clinical nursing staff, social workers, direct care workers aging services professionals, and therapists.

Track 6 has been developed to update staff about resident care, but also included here are topics that address the needs of the caregiver. Topics in this track are meant for directors of nursing, clinical nursing staff, social workers, direct care workers, aging services professionals, and therapists.

Session 5B/5C Calming Gladys: Managing Upset Residents and Family Members with Ease Part 1 & 2 What if you could turn around any tense situation with finesse? Success coach Marilyn Suttle, bestselling author of “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,” will share secrets for managing and calming upset patients and their family members, creating positive relationships that guarantee success. She’ll teach you how to de-escalate tense situations quickly and build strong rapport with just about anybody. By growing your emotion management skills and your ability to identify personal styles, you will be able to turn around even the most difficult relationships with residents, families, and health care professionals, building long-term sustainable connections. Marilyn Suttle, Suttle Enterprises LLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 6B/6C The Best Friends Approach to Dementia Care Best Friends™ uses respect, empathy, support, trust, and humor as the building blocks of this evidence-based approach to Alzheimer’s care. Caregivers around the world agree that this uplifting method brings meaningful change to individuals with dementia and for their families and the staff caring for them. Endorsed by experts in Alzheimer’s care, described in journals in the field, and used by prestigious corporations, programs adopting Best Friends™ know they are introducing high-quality service. Presented by certified master trainers in the Best Friends Approach. Michelle Horazdovsky, Evangelical Homes of Michigan Marti Coplai, Evangelical Homes of Michigan CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 5D/5E Pathways to Person-Centered Care Part 1 & 2 Culture Change, Person-Centered Care, Resident Specific...Overwhelming, Too big to tackle, Expensive, Defeating...Sound familiar? This session will aim to shed some light on the how to create this type of environment in your facility. Learn to prioritize needs and break down this overwhelming task into something that is not only manageable, but functional and exciting for the individuals you care for, your families, and your staff. Christina Matzke, Brookcrest CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Aging Ser vices of Michigan

Session Descriptions Session 6D/6E Member Tour - Medical Care Facility and Rehabilitation Services of Ingham County The beautiful Medical Care Facility and Rehabilitation Services of Ingham County is a special world devoted to long-term care and short-term rehabilitation of the elderly and chronically ill residents. Our exceptional facility provides compassionate attention at every level of need with skilled nursing care, physical, occupational and speech therapy, dining services and therapeutic activities. Special programs include a secure dementia unit, a 58-bed rehabilitation unit, greenhouse, and aquatic therapy. We have cared for thousands of families during challenging times in their lives since 1844. Rachel Pavlik, Medical Care Facility and Rehabilitation Services of Ingham County Rachel Wilson, Medical Care Facility and Rehabilitation Services of Ingham County CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 7: Professional Development The Professional Development Track includes topics that will allow health care workers an opportunity to consider and develop new skills and options for the workplace and the profession. Topics will focus on issues that tend to occur in every workplace environment and recognize that we all must work in a very human world. Session 7B Understanding Dementia and Delirium This session will cover the definitions of dementia and delirium, their overlap and differentiation and ways in which caregivers can use this information to prevent and treat these conditions and their many adverse sequelae. Dr. Carlos Weiss, Geriatric Education Center of Michigan CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 7C Fundamental Concepts of Brain Science Maintaining brain health and enhancing cognitive vitality are key elements in the pursuit of a meaningful life. Residents, families, and direct care worker teams are all concerned about delaying or preventing cognitive decline and memory loss. The mindRAMP Method© is the culmination of a decade of work by mindRAMP founders that encompasses experiences at assisted living communities, development and testing of brain health interventions, work with AARP and the Centers for Disease Control. Join Roger Arunsen as he reviews the current thinking about living long, brain reserve and current challenges facing researchers. Roger Arunsen, mindRAMP CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 7D The Direct Care Provider’s Brain: A User’s Guide All sessions in this three part series utilizes the mindRAMP method educational technique to deliver seminar content. The Direct Care Provider’s Brain: A User’s Guide includes information about the value of care provider stress management tools. Roger Arunsen, mindRAMP CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 7E The Brain Health Roundtable: Guided Q&A This three-part series will end with an interactive brain health roundtable discussion. This will include case studies of community brain health initiatives and how teams have applied practices and services that enrich the lives of all members and supporters of a community. Roger Arunsen, mindRAMP CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Tuesday Sessions

Track 1: Leadership and Strategy Track 1 is designed to initiate important high level topics critical to the future of aging services. These sessions are pertinent for board members, executive leaders, policymakers, administrators, and program staff.

Session 1G Changing the Way We Care for Seniors in Michigan Join Aging Services of Michigan members and guests as they provide an overview of innovative ideas to help better serve frail seniors in Michigan more cost effectively. This session will include an overview of new potential models to date. As Michigan stabilizes economically, members have opportunities and challenges to maintain and enhance quality of care and consumer outcomes. The presenters will provide a summary of system issues for the not-for-profit aging services provider. Speaker to be determined CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 1H Master Planning: A Case Study This presentation will discuss the Master Planning process created for the United Methodist Retirement Community in Chelsea, Michigan. The unique process was an in-depth investigative experience involving numerous partners and players, culminating in a detailed repositioning plan. Andrew McLeod, GMB Architecture + Engineering John Parker, Elzinga & Volkers Construction Professionals John Thorhauer, United Methodist Retirement Communities Lori Herbig, United Methodist Retirement Communities CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Aging Ser vices of Michigan

Session 1I Innovate through Increased Efficiency! Case Study of an Operations Improvement Plan for a CCRC Innovative Organizations typically operate with a high degree of financial and operational effectiveness that positions them to weather the start up related to testing new markets and services. Learn how a wellestablished continuing care organization conducted an operations assessment that resulted in a process improvement plan that generated significant financial returns across all aspects of their continuum. Betsy Rust, Plante & Moran, PLLC Reed Vander Slik, Porter Hills Retirement Communities and Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 1J Collaboration: The Key to Peak Performance Collaboration is crucial to organizational growth and vitality in todayâ&#x20AC;&#x2122;s economy. Learn how to identify opportunities to create strategic alliances with other organizations and create synergy in serving seniors in your community. Linda Grap, Senior Health Partners Karla Fales, Area Agency on Aging Region 3B Rod Auton, CentraCare (PACE) CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session Descriptions Track 2: Management and Operations Track 2 includes issues and topics pertinent to management of the successful aging service program. This track is designed for administrators, program staff, and management staff. Session 2G Operational Excellence in Assisted Living: Where Are We Now and Where Are We Going? This session will provide attendees an introspective look into the current state of the assisted living industry and where it is headed. Assisted Living professionals will gain an understanding of operational excellence and identify the challenges in our new market. Proposed federal legislation will be reviewed along with the potential impact it poses. Person Centered Care in assisted living will be discussed along with tools for operationalizing PCP concepts in the assisted living environment. Lori Krech, Pathway Health Services CEU Credits: N, CDR, CDM, ATRA, SW, AFC, AD Session 2H The Care and Feeding of Physicians in SNFs In order to deliver quality resident care that is regulatory compliant, it is necessary for nursing homes to have a positive relationship between physicians and nursing staff, as well as a strong compliance-oriented relationship between physicians and administration. This program will explore how to achieve these objectives within a Medicare/Medicaid-certified nursing facility and will include an assessment of different organizational models for physicians serving SNF residents. Joanne Lax, Dykema Gossett PLLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 2I Successful Medicare Documentation It’s a Team Sport What level of confidence do you have that the facility documentation will stand up to the scrutiny by any outside agency? More and more, CMS has multiple auditing entities and governing bodies looking at facility documentation to justify reimbursement and care delivery. This session is designed to heighten awareness and discuss strategies for success with documentation. Join us as we discuss the pivotal relationship between therapy and nursing documentation and review how it leads to ongoing facility success. Brenda Sowash, Plante & Moran, PLLC Lyle Townsend, Impact Wellness and Rehab CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD Session 2J Pay For Performance Reducing Unnecessary Hospitalizations Have you checked in with the facility clinical team? Does the facility have a revolving door that leads to the community emergency room? As we move into the ever-changing world of regulatory compliance and increased facility performance requirements, providers need to be aware of key metrics that the Centers for Medicare and Medicaid are now and will be continuing to monitor. First UP – Return to Hospital. Don’t be left behind as we discuss pay-for-performance focus areas within the facility. Brenda Sowash, Plante & Moran, PLLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Track 3: Human Resources This track covers topics related to workforce, employer, and human resource issues. The track is intended for administrators, program managers, nursing managers, and human resource staff. Session 3G/3H Behavioral Interviewing Skills Part 1 & 2 This session will provide an introduction and overview of behavioral interviewing skills. Traditionally, interview questions have focused on education, experience, and knowledge of an applicant; however, recent research indicates that the best predictor of future behavior occurs when interview questions focus on an applicantâ&#x20AC;&#x2122;s past behavior. This session will help ensure a best practice approach to interviewing and will equip individuals to be more effective interviewers. Topics covered will include questioning applicants correctly, answers and note taking, interpretation of applicant answers, and rating of applicant answers. David Territo, TestSource CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 3I New Fee Disclosure Rules Unveiled Who would buy something without knowing exactly what it costs? Many investors do when they sign up for their employerâ&#x20AC;&#x2122;s 401(k) or 403(b) retirement plan. Under new Department of Labor fee disclosure rules, all employers who sponsor retirement plans must now collect information about plan costs and disclose it in writing to all employees. Find out how to manage these new regulations to maintain compliance and fiduciary responsibilities. James Fergusson, Mutual of America Christopher Schuppe, Mutual of America CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session 3J Care Provider Education in the Home - A Culture Change Environment with a Cost-Effective Educational Approach Person Centered Care and Culture Change Education for associates in the long-term care setting do not have to involve costly processes. At Sanctuary at Fraser Villa, we developed a plan to roll out our Sanctuary Model for Person Centered Care Training in a way that kept costs to a minimum compared to other traditional approaches. This session includes case scenarios from the Sanctuary at Fraser Villa team, along with Q&A opportunities. Josephine Savalle-Dunn, Trinity Senior Living Communities Sharon Syfert, Trinity Senior Living Communities Kelly Kraft, Trinity Senior Living Communities Lori Hermiz, Trinity Senior Living Communities Laura Brundirks, Trinity Senior Living Communities Patricia Kopacz, Trinity Senior Living Communities CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 4: Technology and Innovation Track 4 includes sessions dedicated to the use of innovation and technology in aging services. This track is designed for executive leaders, administrators, management, and other staff. Session 4G Integrating Data - Raising Your Management IQ Our industry continues to receive pressure to decrease costs and improve efficiency while continuing to provide quality outcomes for residents. By integrating databases you can gain the intelligence needed to make better decisions to manage cost and improve outcomes. Sean Riley, McKesson Extended Care Pat Boyer, Boyer and Associates CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session Descriptions Session 4H Michigan Medicaid Update: Innovative Models of Care Join this discussion that will update members on the latest plans for Integrated Care Models for Medicaid long-term care in Michigan. Susan Yontz from the MDCH Medical Services Administration will provide an overview of the planning to date and challenging issues. Susan Yontz, Michigan Department of Community Health CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 4I/4J Doing More With Less: Effective Use of Information Technology in Long Term Care This training session will provide attendees a view of information management and end use support through an examination of best practices. The session includes a case study of how one provider has leveraged cloud computing to enable and facilitate rapid expansion of their Long Term Care Services (LTC) portfolio. Participants are invited to relate their challenges and successes facing their expanding use of IT as the LTC field embraces innovation as a component of service delivery reinvention. Larry Petroskey Michael Butz, UltraLevel CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: Employer Issues This track is intended to cover topics related to employer issues. The track is intended for administrators, program managers, nursing managers, and human resource staff. Session 5G Things Everyone With Long-Term Care Employees Should Know This session will address the recent actions of the Department of Labor and the National Labor Relations Board as they pertain to the long-term care community. In particular, participants will have an opportunity to discuss the changes to the law, how local unions are utilizing these changes in their organizing and representational efforts, as well as strategies to consider incorporating into their employment policies and practices. Grant Pecor, Clark Hill PLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 5H Employee Benefits: Health Care Reform, Health Insurance Exchanges, Health Insurance Claims Tax, Whatâ&#x20AC;&#x2122;s Next? This interactive workshop will explore the changing landscape of providing health insurance benefits for your employees. There will be an open discussion on how Health Care Reform, the new Claims Tax, and insurance exchanges has affected cost and what can be done at the employer level to be proactive in the future. Wayne VanDerKolk, Voss Financial Group LLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Session 5I Medicare Enrollment Revalidation and CMS 855A Compliance The Affordable Care Act requires all Medicare providers to revalidate their enrollment information under new enrollment screening criteria. This session will assist in what you need to know about the revalidation process, provide tips for staying out of trouble, and explain the latest changes to CMS – 855A enrollment application. Eric Klein, Dykema Gossett PLLC Phyllis Adams, Dykema Gossett PLLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD Session 5J Compliance: Staying Ahead of the Curve What does “compliance” mean for your organization? Is it a standard program that collects dust on the back shelf or a detailed system integrated within your organization’s operations? During this presentation, you will learn why it is important to take compliance seriously, how to develop a compliance mindset for your organization and what best practices you can adopt for responding to compliance issues. Jennifer Van Regenmorter, Foster Swift Collins and Smith PC Mindi Johnson, Foster Swift Collins and Smith PC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Resident Care and Services Track 6 has been developed to update staff about innovations in resident care, but also included here are topics that address the needs of the caregiver. Topics in this track are meant for directors of nursing, clinical nursing staff, social workers, activities professionals, and therapists. Session 6G/6H Healthcare Improvement through the Community-Based Care Transitions Program in Greater Lansing Part 1 & 2 Community Based Care Transitions Program is one opportunity to lead a community in the development of partnerships between the local hospital and post acute providers. The goals of the program are to improve transitions of consumers from the inpatient hospital to other care settings, improve quality of care, reduce unnecessary readmissions for the high risk patient, and document measurable savings to the Medicare program. Jennifer Pruitt, Burcham Hills Retirement Community CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 6I Chronic Care Collaborative Greater Lansing healthcare providers have been working on a collaborative basis for more than 4 years with a focus on improved care transitions and reduced readmissions of the elderly with chronic disease. As a result of the work of both the collaborative and individual providers, a 2% decrease in readmission rates for the greater Lansing region has been achieved. These improvements are highly dependent on the willingness of providers to work together to identify and employ solutions. Jennifer Pruitt, Burcham Hills Retirement Community CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Session 6J Advance Care Planning and POLST: Finally Honoring Patient Wishes This session will help attendees to understand the purpose and importance of Advance Care Planning, and how it can improve patient care and reduce readmissions. Additionally, attendees will learn about the Physician Orders for Life Sustaining Treatment paradigm program, how the program can be used to honor patientsâ&#x20AC;&#x2122; wishes, and the legal/regulatory considerations for POLST in Michigan. Carolyn Stramecki, MPRO Julie Seitz, Saint Joseph Mercy Health System CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 7: Professional Development The Professional Development Track includes topics that will allow health care workers an opportunity to consider and develop new skills and options for the workplace and the profession. Topics will focus on issues that tend to occur in every workplace environment and recognize that we all must work in a very human world. Session 7G/7H Aging 101 for the Direct Care Giver Part 1 & 2 This session will cover the basic biological and psychosocial changes that take place as people age. In this session we will discuss the ways in which caregivers can use this information to create better environments of care. Steven Karnes, Ferris State University CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 7I/7J Member Tour - Burcham Hills Retirement Community Are you challenged by an aging physical plant? An aging physical plant can pose challenges of how to best redesign and repurpose existing spaces to meet the needs and expectations of a new generation of customers. Come and tour Burcham Hills, built in 1974. See how we have invested capital to meet the needs of current and future customers. Also experience the culture of our neighborhoods. We donâ&#x20AC;&#x2122;t just say that We Commit to Creating and Sustaining a Home. We mean it. Jennifer Pruitt, Burcham Hills Retirement Community CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 8: Legislative Advocacy The Legislative Advocacy track will cover policy discussion and networking in a structured environment to allow attendees to express their viewpoints on a variety of aging services and housing issues. Session 8G Advocacy 101: Tools for Political Engagement Aging Services of Michigan staff and leaders rigorously advocate on important public health issues all year. This session will provide all of the information and materials needed to communicate with policy makers and be successful in advocacy efforts. Jon Smalley, Muchmore Harrington Smalley and Associates CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session Descriptions Session 8H Charting the Course for 2012 After a decade of job loss, high unemployment and declining state revenues, Michigan begins to slowly emerge as a stronger, more vibrant state. But what challenges lie ahead as the nation and Michigan start to re-engineer long-term supports and services? Join our Michigan contingent of the LeadingAge Policy Congress as we strategically look at and discuss possible priorities for our 2012 public policy agenda. Mark Stutrud, Lutheran Social Services of Michigan Stan Clouse, Henry Ford Village Rob Stevens, Genesys Health System CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 8I Tour of the Michigan State Capitol The Michigan State Capitol Building has served as Michigan’s seat of state government since its completion in 1879 and was the first of three state capitols designed by Elijah E. Myers in the 1870s and 1880s. Its successful completion established Myers’ reputation as the premiere capitol builder of the post-Civil War period and secured his career as one of the country’s most successful architects of public buildings. The best way to experience the beauty and grandeur of Michigan’s Capitol building is to see it for yourself. Please join us at the registration desk at 3 p.m. on May 22, 2012, for a tour. There is a 1/2 hour walk of the capitol...tour will begin at 3:30 p.m.

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Wednesday Sessions

Track 1: Leadership and Strategy Track 1 initiates important high-level topics critical to the future of aging services. These sessions are pertinent for board members, executive leaders, policymakers, administrators, and program staff. Session 1K Trends in Design for Aging This session illustrate examples of national building design and planning trends that are shaping today’s senior living and care campuses. Findings will be shared from the 2011 Leading Age/American Institute of Architects Design for Aging Review competition and other sources. Topics include repositioning efforts, household models, dining choices, wellness, and community engagement. Dodd Kattman, Morrison Kattman Menze, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD Session 1L Wellness at Any Age and Stage: Balancing Care and Operations This presentation will cover the resident and business benefits of wellness. As an aging society, we are embracing the concept that we can change the way we age through a balanced and active life. But what does that really mean? True wellness encompasses pursuits from all six dimensions of wellness. Discussion of strategies for implementing a multidimensional program and key business factors which will improve as a result will be included. Brian Boekhout, Aegis Therapies CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session Descriptions Track 2: Management and Operations Track 2 includes issues and topics pertinent to management of the successful aging service program. This track is designed for administrators and nursing home management staff. Session 2K/2L Reducing the Risk of Fraud Through Good Leadership Practices Part 1 & 2 Good internal control stems from “tone at the top”, or the development of an ethical atmosphere that is created in the workplace by organizational leaders. There are four steps to setting the right tone: communication, leading by example, reporting wrong behavior safely, and rewarding integrity. This session will discuss how to look closely at the ‘tone at the top’ and incorporate good leadership practice as it pertains to the financial operations to reduce organizational risk for fraud. Arlen Lasinsky, Frost, Ruttenberg and Rothblatt, P.C. Kimberley Waite, Frost, Ruttenberg & Rothblatt, P.C. Jenny Deloy, Frost, Ruttenberg & Rothblatt, P.C. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 3: Human Resources This track is intended to cover topics related to workforce, employer, and human resource issues. The track is intended for administrators, program managers, nursing managers, and human resource staff.

developing a more efficient and caring workforce. Information will be provided on successful organizations that have achieved excellent results by implementing Positive Leadership Skills. Paul Fayad, HHA Services ChakFu Lam, University of Michigan CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4K Preparing for the Future: Technology-Enabled Long-Term Supports and Services for Older Adults LeadingAge’s Center for Aging Services Technologies (CAST) recently released a series of 18-member case studies highlighting how providers are using technology to change their business model and how technology is changing and improving their work for older adults. This session will provide a brief overview of that study and focus on two of the case studies: Evangelical Homes of Michigan and Lutheran Homes of Michigan. Join Majd Alwan from CAST and our members to hear about their journey toward using technology to change the way we care for seniors in Michigan. Majd Alwan, LeadingAge (CAST) David Gehm, Lutheran Homes of Michigan Denise Rabidoux, Evangelical Homes of Michigan CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3K/3L Building Extraordinary Leadership Through Positive Leadership This session provides attendees with the latest information and statistics on establishing positive work environments. Attendees will learn about establishing stronger relationships with their associates, creating true organizational culture, and

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Session Descriptions Session 4L Going Mobile: Why Next Generation Devices Need To Be Part of Your Care Delivery Strategy Driven by the growing demands of regulation and constant pressures for cost reduction, providers are seeking solutions better designed to capture accurate and timely resident information. Mobility devices can be an integral part of your care delivery strategy to improve quality of care and maximize reimbursement. In addition to reviewing the current types of mobile devices, you will learn how to assess and select the right mobile platform for your environment and receive guidelines on how to integrate a mobility strategy into your business planning. Brian Dimit, PointClickCare CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: Clinical Care Track 5 includes topics pertinent to clinical and behavioral care for frail seniors. Topics in Track 5 are intended for administrators, directors of nursing, clinical nursing staff, social workers, activities professionals, and therapists. Session 5K Fall Prevention Strategies for Residents with Cognitive Impairments- Enhancing Quality and Safety Falls are a major concern in the geriatric healthcare industry. Complications associated with cognitive impairment further increase this risk with unexpected behaviors influencing care. Session attendees will study the complexity of cognitive impairment, be introduced to an easy-to-understand hierarchy of impairment, and appreciate strategies to meet the challenges of fall prevention with this population. An evidence-based program including outcomes will be presented. Donna Diedrich, Aegis Therapies CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

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Session 5L Medications Related to High Fall Risk Many medications have compounding effects that increase the potential for falls or the potential for harm from falls. Sometimes medications are used without proper consideration for patient selection criteria, contraindications, and possible drug interactions for persons who have been identified at high risk for falls. This session will provide discussion of drugs with high potential for association with falls. Routine assessment, reassessment, and reconciliation of medications is critical for resident safety. Tom Katofiasc, Specialized Pharmacy Services, Inc. CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Resident Care and Services Track 6 has been developed to update staff about resident care, but also included are topics that address the needs of the caregiver. Topics in this track are meant for aging service professionals, program managers, and direct care staff. Session 6K Person Centered Care and the New Dining Standards The Pioneer Network, a coalition of organizations and individuals from across the nation, is instrumental in changing the culture of aging and long-term care. The key strategy is to work with significant stakeholders to modify existing regulations to support the physical, cultural, and program changes to deliver new models of care. Food and dining are a major part of individualized care and self-directed living. Best practices reviewed here are gathered from evidencebased research available to date. Debbie Hanchett, Morrison Management Specialists Linda Tieng, Morrison Management Specialists CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session Descriptions Session 6L Understanding Customer Expectations Participants will learn the psychology of customer service: why you shop where you shop and the emotions tied to purchasing services. Discover six ways to deliver exceptional customer service that can satisfy even the most discerning customer. Enjoy this unique perspective on customer service and ways for your team to deliver award-winning service. Chuck Melchiori, Creative Dining Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 7: Professional Development The Professional Development Track includes topics that will allow health care workers an opportunity to consider and develop new skills and options for the workplace and the profession. Topics will focus on issues that tend to occur in every workplace environment and recognize that we all must work in a very human world. Session 7K Ethical Thinking for the Caregiver Successful teamwork requires agreement on what constitutes acceptable behavior. Philosophers have given us a set of principles describing what these societal behaviors should be and this session will identify, describe, and discuss the many ethical issues confronting direct care workers on a daily basis. An overview of the ethical principles of autonomy, justice, fidelity, and veracity will be included. Joy Oostendorp, Independent Consultant CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 7L Lifelong Learning Throughout the Continuum of Care Lifelong Learning programs have become an integral part of successful and dynamic Life Enrichment Programs around the country. They foster a sense of personal empowerment and increased self-esteem, while strengthening the body, mind and spirit connection. This session will allow participants to learn the tools and resources needed to design and create a vibrant learning environment in any setting throughout the continuum of care. Michelle Horazdovsky, Evangelical Homes of Michigan CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Continuing Education To assist in meeting your annual credic requirements, application has been made with the following organizations for continuing education credits:

Organization

ASM Educational Foundation instead of MI Nurses Association

Initials N

Nursing Home Administrators Board

NHA

Commission on Diatetic Registration

CDR

Certifying Board for Dietary Managers

CDM

American Therapeutic Recreation Association

ATRA

Michigan Social Work CE Collaboration

Office of Children and Adult Licensing

AFC

National Certification Council for Activity Professionals

Note: Administrators certified by the American College of Health Care Administrators may use continuing education credits from Aging Sercices of Michiganâ&#x20AC;&#x2122;s annual conference toward their ACHCA certification renewal.

With a total of 75 educational sessions, conference attendees can earn up to 13 continuing education credits

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Registration Information Full Conference

Super Saver Rate I

Monday Only

Super Saver Rate II

Includes admission to all conference events, including workshops and general sessions. Continental breakfasts and lunch are provided each day. One ticket to Tuesday’s Awards Gala is also included. Monday’s Fun Night is not included. Includes admission to workshops on Monday only. A continental breakfast and lunch are also included.

Tuesday Only

Includes admission to workshops on Tuesday only, including Tuesday’s trade show. A continental breakfast and lunch are also included.

Wednesday Only

Includes admission to workshops on Wednesday only. A continental breakfast is also included.

This rate allows facilities and CCRCs (located at a SINGLE physical address/location) to send UP TO 20 individuals to the conference. A continental breakfast and lunch each day are included for each participant. Tickets to Monday’s Fun Night and Tuesday’s Awards Gala are not included. This rate allows facilities and CCRCs (located at a SINGLE physical address/location) to send AS MANY individuals as they like. A continental breakfast and lunch each day are included for each participant. Tickets to Monday’s Fun Night and Tuesday’s Awards Gala are not included.

Special Dietary/ Accessibility Needs

Participants with special dietary or accessibility needs should notify Ken Robbins at Aging Services of Michigan at (517) 323-3687 or Ken@AgingMI.org in advance so that proper arrangements can be made.

Full Conference

Postmarked before May 4, 2012

Postmarked after May 4, 2012

Member

Non-Member

Member

Non-Member

Full Conference

$485

$600

$565

$700

Monday Only

$325

$400

$405

$500

Tuesday only

$325

$400

$405

$500

Wednesday Only

$200

$250

$275

$350

Super Saver I

$3,500

$4,500

$4,000

$5,000

Super Saver II

$4,000

$5,000

$4,500

$5,500

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Registration Information Moderator Help Wanted! No Experience Necessary

Aging Services of Michigan encourages you to make the most of your conference experience by moderating one or more workshop sessions. No previous experience is required! Specifically, moderators need to introduce the speaker(s); distribute speaker handouts; evaluations and validate CEU forms. Aging Services of Michigan will provide you the information and resources needed to do this important job and be successful in doing it. To volunteer, please indicate on your registration form. Sessions will be assigned on a first-come, first-requested basis.

Registration Options All Full Conference and Single Day attendees must register online at AgingMI.org. Super Savers should register using Page 30 in this booklet or by contacting Ken@AgingMI.org to receive the electronic form. Registration Deadline: May 4, 2012 Late rate fees apply after this date

Cancellation/Refund Policy

Please submit all cancellation requests by e-mail to Ken@AgingMI.org by Friday, May 4, 2012, to receive a full refund. Cancellations received after May 4, 2012, and registered no-shows will be required to pay a processing fee equal to 50% of the respective registration fee. We cannot accept cancellations by phone. Your cancellation will be acknowledged by a return e-mail. If you do not receive an acknowledgement within one week of sending your cancellation, please contact Aging Services of Michigan to verify receipt. An exception to the refund policy may be made as deemed by the Aging Services of Michigan Staff. Any requests for exception to the policy must be made in writing. Registrants unable to attend may send a substitute and should notify the Aging Services of Michigan office in advance.

Registration Confirmation

For individual conference registrants, your registration will be confirmed via email. For those registering under a Super Saver rate, one confirmation will be sent to the person your organization indicated as the Contact Person. If you do not receive written confirmation by May 4, 2012, please contact the Aging Services of Michigan office.

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Super Saver Registration Form Organization Contact Person Mailing Address

City

Daytime Phone

Workshop and Event Choices - Write the workshop number you will attend.

Title

Zip

Contact Person’s E-mail

First & Last Name and Job Title Please type or print name as it should appear on name badge.

Name

State

Monday Lunch*

C D

Fun Night $45

G H

Trade Show*

Gala $65

K L

q Yes

q No

q Yes

q No

q Yes

q No

q Yes

q No

q Yes

q No

First Time Attendee? q Yes q Yes Moderator

Amount Due for Extra Tickets

Name Title First Time Attendee? q Yes q Yes Moderator

Super Saver I Regular Rate $ Super Saver II Regular Rate $ + Special Events $

Total Due This Page $ Form may be copied for additional registrants

Amount Due $ Make checks payable to Aging Services of Michigan Educational Foundation. Return registration forms and payment to: 6512 Centurion Drive, Suite 380 Lansing, MI 48917 • Fax 323-4569

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Conference Sponsors Exclusive Event Sponsors ($13,000+)

Gold Sponsors ($6,000) Agility Health GMB Architecture + Engineering McKesson Medical Surgical Ziegler

Silver Sponsors ($4,000) Masonic Pathways Mobilex USA Trinity Senior Living Communities

Bronze Sponsors ($2,500) All Covered All Med Medical Supply, LLC Jewish Senior Life Morrison Senior Living Plante & Moran Presbyterian Villages of Michigan Voss Insurance Services, Inc. w w w . A g i n g M I . o r g 31

Awards Gala

RECOGNIZE | APPRECIATE | CELEBRATE MAY 22, 2012, 6:30 PM | THE LANSING CENTER - EXHIBIT HALL B | LANSING Aging Services of Michigan’s brightest stars are shining! The Gala will be an evening filled with inspiring stories and amazing accomplishments, honoring individuals and organizations who have achieved excellence through outstanding contributions made to their communities. Plan now to bring your entire team, trustees, residents and friends for a night of entertainment and celebration. Prior to the Gala, the ever-popular Annual Silent Auction will take place during the cocktail hour from 5:30-6:30 p.m. Don’t miss the opportunity to have fun, bid on fantastic items and make an impact on the industry’s legislative initiatives. The Silent Auction benefits the Aging Services of Michigan Political Action Committee.