2011 Annual Conference Registration by Aging Services of Michigan

FUTURE REGISTRATION BOOKLET

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TO THE

4 3 R D A N N U A L CON FERENCE & T RADE SHOW M AY 23 -25, 2 011 THE AMWAY GRAN D P LAZA HOTE L | G RAN D RAP I D S

ONE VOICE. ONE MISSION.

invites you to attend a… LEGISLATIVE RECEPTION LUMBAR BARON BAR • AMWAY GRAND PLAZA • GRAND RAPIDS, MI

SUNDAY, MAY 22, 2011 • 5:30 P.M. - 7:00 P.M. State Senator

DARWIN BOOHER Senator of the 35th District, Invited

Senate Appropriations Subcommittee on the Department of Community Health State Senator Darwin Booher was elected to the Michigan Senate in November 2010 representing the 35th District, which includes Benzie, Clare, Kalkaska, Lake, Leelanau, Manistee, Mecosta, Missaukee, Osceola, Roscommon, and Wexford counties. State Representative

PETER MACGREGOR Senator of the 73rd District,

Vice Chairman of the House Appropriations Subcommittee on the Department of Community Health State Rep. Peter MacGregor was first elected to the Michigan House in November 2010. He represents the 73rd District, which includes Rockford, Cedar Springs and the townships of Algoma, Cannon, Courtland, Nelson, Oakfield, Plainfield, Solon, Sparta, Spencer and Tyrone and the villages of Sand Lake, Sparta and Kent City. For more information please contact Stephanie Winslow: Stephanie@AgingMI.org or (517) 323-3687 Tickets: $125 per person, not included in your registration fee Please Make Checks Payable to: Aging Services of Michigan Administrative Fund P.O. Box 6512 Centurion Drive, Suite 380 Lansing, MI 48917 Aging Services of Michigan Administrative Fund is a 501( c ) 3

S C H E D U L E - AT- A - G L A N C E AGING SERVICES OF MICHIGAN BOARD OF DIRECTORS Cindy Bosley, Chair

Chris Chesny

Masonic Pathways

MidMichigan Health

Mark Stutrud, Vice Chair

Kevin Evans

Lutheran Social Services of Michigan

Grandvue Medical Care Facility

Rob Stevens, Secretary

Barb Giles

Genesys Convalescent Center

Fleischman Residence

Stan Clouse, Treasurer

Steve Gosik

Friendship Village of Kalamazoo

Trinity Senior Living Communities

Sylvia Simons, Past Chair

Al Kaul

Spectrum Health Hospice

Lutheran Homes of Michigan

John Thorhauer

Larry Petroskey

United Methodist Retirement Communities

Evangelical Homes of Michigan

Karen Schrock

Larry Yachcik

Adult Well-Being Services

Porter HIlls Retirement Communities & Services

Jeff Zylstra

Harvey Zuckerberg

Royal Atrium Inn

Michigan Home Health Association

BUSINESS ALLIANCE BOARD OF DIRECTORS Michael Jalacki, Chair

Andrea Logan

Resthaven Care Center

All Med Medical Supply, LLC

David Herbel, President

Steve Rolston

Aging Services of Michigan

St. Ann's Home

Steve Zuiderveen, Treasurer

Annette Sivertson

Brookcrest

MidMichigan Health

Susan Hurst, Secretary

Derek Weenum

Evangelical Homes of Michigan

Providence Healthcare & Rehabilitation

EDUCATIONAL FOUNDATION BOARD OF DIRECTORS Cindy Bosley, Chair

Susan O’Shea, Treasurer

Masonic Pathways

Medical Care Facility & Rehab Services

Mike Richards, Vice Chair

Jane Johnson

Father Murray Nursing Center

Clark Retirement Community

David Herbel, President

John Merlo

Aging Services of Michigan

Genesys Convalescent Center

Sheri Deisler, Secretary

Sylvia Simons

Aging Services of Michigan

Spectrum Health Hospice

SCHEDULE-AT-A-GLANCE Sunday, May 22 7:00 pm…………….………………. Welcome Reception

Monday, May 23 7:30 am......................................................Registration 8:00 am ....................................Continental Breakfast 9:00 am................Welcome and Association Update – David Herbel 9:30 am...............................Opening Keynote Session with Mark Nep0 11:00 am ...................Concurrent Workshop Sessions 12:00 pm ..........Lunch and Annual Business Meeting 1:00 pm ....................Concurrent Workshop Sessions 6:30 pm.........................................................Fun Night

Tuesday, May 24 7:30 am......................................................Registration 8:00 am ....................................Continental Breakfast 9:00 am............Keynote Session with James Orlikoff 10:45 am ...................Concurrent Workshop Sessions 12:00 pm.....................................Trade Show & Lunch 3:00 pm ....................Concurrent Workshop Sessions 6:30 pm.................Awards Gala and Keynote Session with Mike Robbins

Wednesday, May 25 7:30 am......................................................Registration 8:00 am ....................................Continental Breakfast 8:30 am .....................Concurrent Workshop Sessions 11:00 am ...............................Closing Keynote Session with Walt Stasinski

www.AgingMI.org

ONE VOICE. ONE MISSION.

The Power of Wisdom

The Power of Governance

MARK NEPO

JAMES ORLIKOFF

May 23 • 9:30 to 10:30 a.m.

May 24 • 9 to 10:30 a.m.

Book signing to follow from 10:30 to 11:00 a.m.

Effective Governance During a Time of Reform

Mark Nepo, bestselling author and philosopher, will kick off this year’s annual conference event. Mark’s The Book of Awakening recently made Oprah’s Ultimate Favorite Things 2010 list. As a cancer survivor, Mark devotes his writing and teaching to the journey of inner transformation and the life of relationships. Mark is also the author of Facing the Lion, Being the Lion: Inner Courage and Where it Lives as well as The Exquisite Risk. Mark will focus his program on his belief that wisdom is something we retrieve and internalize rather than create and expound. To listen, reflect, and express is a lifelong process that keeps us close to what is essential and authentic. In vital ways, we relate to life more than author it. In essence, the life of art and the art of life begin to thankfully merge.

Sponsored by

The quality of governance that was sufficient to get your organization where it is today will be insufficient to get it where it will need to be tomorrow. Aging services organizations are being challenged with revolutionary changes: economic, demographic, and legislative. Any one of these changes alone would be significant, together they are revolutionary. How boards address these challenges will determine the future of your organization. This presentation will address effective governance in the time of reform. Changes to traditional forms of governance will be discussed, along with best practice techniques to enable your board to lead effectively into an uncertain future. James Orlikoff is president of Orlikoff & Associates, Inc., a consulting firm specializing in health care governance, leadership, and strategy. He is the National Advisor on Governance and Leadership to the American Hospital Association and Health Forum, and is the Senior Consultant to the Center for Healthcare Governance.

Sponsored by

Aging Services of Michigan

KEYNOTE SPEAKERS

LARRY MINNIX LeadingAge Tuesday, May 24

The Power of Fun at Work

WALTER STASINSKI

CEO and President of LeadingAgeour national Association- will discuss the expectations of the CEO and their Boards within the current volatile long term care policy environment. Larry will bring his knowledge of the current issues and trends in Washington, while offering his perspective on how CEOs and Boards need to work together to position themselves for successful innovation and creative solutions.

May 25 â&#x20AC;˘ 11 to 12 noon Walt Stasinski will close our conference event on a high note with his humorous stories that will enliven and enlighten. Walt is well known for instilling people with the MOOMBA spirit - which makes the journey more fun. Walt Stasinski is the founder and President of Potential Unlimited. As a successful businessman and educator, Walt has more than a few words of wisdom to share on subjects like success, leadership, and customer service. He also has a lot to say about attitude, humor, and how to make the journey more fun. Through it all he offers solutions that help people get more of what they want out of life. The Power of Fun at Work will allow us to learn practical strategies to enjoy our job more and to manage our stress. Work can be fun if we choose to make it fun. Find out how to enjoy the lighter side of success and even get a standing ovation for all your accomplishments!

MIKE COX Dykema Gossett Wednesday, May 25 Join former Attorney General Mike Cox as he provides an overview of the national and state trends in monitoring activities for fraud and abuse.

CLINT MAUN, CSP Maun-Lemke, LLC Monday, May 23 Clint will join us again for three sessions on teams and communications in aging services and the critical aspects of each. Front-line staff and supervisors will have loads of fun as they experience specific communication enhancing exercises.

www.AgingMI.org

ONE VOICE. ONE MISSION.

The Power of Appreciation – Member Gala Mike Robbins May 24, 6:30 to 9:30 p.m. Come and hear a motivating presentation from Mike Robbins at our Member Gala and Awards Ceremony. Mike is an expert in teamwork and communication, authoring several bestselling books. He is a regular contributor to Oprah.com and through the inspiring program, “The Power of Appreciation,” Mike Robbins will illustrate to us exactly how appreciation improves morale, productivity, and creates success. Sponsored by

Hotel Reservations

Grand Rapids

Aging Services of Michigan has reserved a room block at the Amway Grand Plaza Hotel. Reservations can be made by calling the hotel at (800) 253-3590. The rate is $128 per night, plus taxes, for single/double occupancy. Be sure to mention Aging Services of Michigan to take advantage of our discounted rate.

With more than one million residents in the metro area, Grand Rapids offers all the big-city amenities and excitement you can imagine. And it's all served up with a heaping helping of small-town friendliness, safety and affordability. Downtown is clean, safe and oh-so-walkable – there are more than 75 hotels, restaurants, museums, and sports and entertainment venues within a five-minute walk of each other. Some of Grand Rapids' other unique attractions are less than a ten-minute drive away: Frederik Meijer Gardens & Sculpture Park; John Ball Zoo; and Woodland Mall and Rivertown Crossings. Only in Grand Rapids can you find such an incredible variety and diversity of things to do, all so close together and easy to get to.

Aging Services of Michigan

NETWORKING & SOCIAL EVENTS

Welcome Reception Sunday, May 22, 7 to 10 p.m. San Chez Bistro Aging Services of Michigan welcomes you to Grand Rapids. Join us at the most unique, two sided and three tiered, dining and entertainment venue in West Michigan, San Chez Bistro. The mood will be relaxed – perfect for mingling with friends over cocktails and hors d’oeuvres in a fun, laid-back, and artful atmosphere.

Aging Services of Michigan Explores Grand Rapids Monday, May 23, 6:30 p.m.

Cygnus 27/Scavenger Hunt

Annual Business Meeting Lunch Monday, May 23, 12 to 1 p.m. As the only state association to represent the full array of senior services, Aging Services of Michigan has a strategic role in representing and advocating for its members and ultimately the interests of the consumer. The Association will conduct its Annual Business Meeting on Monday, May 23. All conference participants are encouraged to attend the luncheon event.

Join us at Cygnus 27 at the top of the Amway Grand Plaza for a fun-filled evening, highlighting the Association’s business partners and the value they bring to Aging Services of Michigan throughout the year. We’ll start out at Cygnus 27 for drinks and hors d’oeuvres. Then, we’ll team you up and let you loose into the city of Grand Rapids for a scavenger hunt. This event is sure to be one of the highlights from this year’s conference. Tickets: $45 per person, not included in your registration fees.

Sponsored by

www.AgingMI.org

ONE VOICE. ONE MISSION.

MONDAY, MAY 23, 2011 7:30 a.m.

TRACK Leadership: Strategy

8 a.m.

9 a.m.

9:30 a.m.

10:30 a.m.

11 a.m. to 12 p.m.

Michigan in Need

Cascade

Resident Care and Services: End of Life

Emerald

Professional Development

Vandenberg

Aging Services of Michigan

Mark Nepo Book Signing / Break

Clinical Care

Keynote Speaker: Mark Nepo

Atrium

Continental Breakfast

Best Practices

Registration

Management and Operations 2 Ford

Welcome and Association Update - David Herbel

Pantlind

Impact of the MDS 3.0 and RUGs IV

Pharmacy Issues in Nursing Homes

Activities: A Resident Centered Approach

The Exquisite Risk

Real Time Teaming in Healthcare

2011 CONFERENCE

MONDAY, MAY 23, 2011 1 to 2 p.m.

2:15 to 3:15 p.m.

3:30 to 4:30 p.m.

Improving LTC in Michigan

The Dragonfly Effect: Focus, Grab, Engage, Act

Innovative Partnerships in Senior Services

Bureau of Health Systems Update

Streamlining Your Admissions Process

Role of the Nurse Practitioner in Nursing Homes

Pain and Symptom Management Through Collaboration

MI STA*AR: Avoidable Rehospitalizations

Psychosocial Assessment and the MDS 3.0

Pressure Sores

Maximizing 5 Star Quality Part I

Maximizing 5 Star Quality Part II

Palliative Care

Hospice Care in Nursing Homes

Slow Medicine

Communication versus Turf Wars Part I

Communication versus Turf Wars Part II

Clark Retirement Community Member Tour

6:30 to 10 p.m.

Fun Night

Lunch and Annual Business Meeting

12 to 1 p.m.

www.AgingMI.org

ONE VOICE. ONE MISSION.

TUESDAY, MAY 24, 2011 7:30 a.m.

TRACK Leadership: Governance

8 a.m.

9 to 10:30 a.m.

10:45 a.m. to 12 p.m.

CEOs and their Boards

Management and Operations 2 Ford

MDCH Pain Initiatives

12 to 3 p.m.

Emerald

Compliance Cascade

Workforce and Employer Issues 6 Imperial

Professional Development

Vandenberg

Aging Services of Michigan

Clinical Ethics Committees

Reducing Heart Failure Readmissions

Home Health Medicare Survey

Controlling Workmanâ&#x20AC;&#x2122;s Compensation Costs

Legendary Customer Service Part I

Trade Show and Lunch

Resident Care and Services

Keynote Speaker: James Orlikoff

Atrium

Registration

Best Practices

Continental Breakfast

Pantlind

2011 CONFERENCE

TUESDAY, MAY 24, 2011 4:15 to 5:15 p.m.

Board Composition

Stakeholder Engagement

Management and Operations 2 Ford

855A Compliance

Medical Services Administration Update

Software in Assisted Living

Dedicated Hospice Units

Hospice and Complementary Alternative Medicine

Care of the Actively Dying Patient

Compliance Programs Part I

Compliance Programs Part II

How to Win at Arbitration

Supervision in Aging Services

Legendary Customer Service Part II

Legendary Customer Service Part III

Leadership: Governance Pantlind

Best Practices Atrium

Resident Care and Services Emerald

Compliance Cascade

Workforce and Employer Issues 6 Imperial

Professional Development Vandenberg

6:30 to 9:30 p.m.

Awards Gala and Keynote Speaker Mike Robbins

3 p.m. to 4 p.m.

TRACK

www.AgingMI.org

ONE VOICE. ONE MISSION.

WEDNESDAY, MAY 25, 2011 8 a.m.

Leadership in Senior Services 1 Ford

Resident Culture

Vandenberg

Resident Care and Services: Social Issues

Kendall Resident Care and Services: Nutrition Issues 5

Continental Breakfast

Regulatory Issues

Registration

Atrium

8:30 to 9:30 a.m.

9:45 to 10:45 a.m.

11 a.m. to 12 p.m.

Ten Signposts of the New Normal

Independent Living for Frankie Valli

Nothing About Me Without Me, Part I

Nothing About Me without Me, Part II

Trends in Fraud and Abuse Monitoring

Prevent Fraud in Your Community

Advance Directives and Legal Concerns at End of Life

Gerontological Psychopharmacology

Weight Changes in the Elderly

Controlling Foodservice Costs by Using Technology

Behavior Based Interviewing

Haldene Workforce and Employer Issues

Pearl

Aging Services of Michigan

Keynote Speaker: Walt Stasinski

7:30 a.m.

TRACK

SESSION DESCRIPTIONS

MONDAY SESSIONS TRACK 1: Leadership and Strategy Track 1 is designed to initiate important high level topics critical to the future of aging services. These sessions are pertinent for board members, executive leaders, policymakers, administrators, and program staff.

Session 1B – Pantlind Ballroom Michigan in Need Jan Hudson from the Michigan League for Human Services will provide an overview of the FY2012 budget, including priority issues and options facing the new state administration, legislators, and Michigan taxpayers. As the only statewide organization committed to the welfare of Michigan’s low income citizens, the Michigan League for Human Services provides expert analysis and advocacy to Michigan’s policymakers, as well as understandable materials to Michigan’s residents. Tax and budget issues, as well as funding gaps and opportunities for human services programs will be discussed during this important presentation. Jan Hudson, Michigan League for Human Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1C – Pantlind Ballroom Improving Long Term Care Services and Supports in Michigan – New Opportunities and Options Long term care services in Michigan will be closely evaluated in the next months as the new administration weighs options and considers how to best serve consumers. Dr. Vernon Smith will present the Health Management Associates’ White Paper on senior care issues and health care reform options. The white paper was funded by Aging Services of Michigan and presented to the Governor in January. Dr. Smith, former Michigan Medicaid Director, will provide an overview of access and funding issues and present several options made available by health care reform legislation. Dr. Vernon Smith, Health Management Associates CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1D – Pantlind Ballroom The Dragonfly Effect: Focus, Grab, Engage, Act Robin Eggert will facilitate this dynamic and entertaining session that focuses on the resident as the keystone to visioning and driving organizational change. She will host a live focus group of residents from Clark Retirement Community. You will directly observe the benefits of interactive engagement, the cross-fertilization of ideas and the "power of story" that emerge from the wisdom within. Experience the power of a graphic facilitator "in action" as she collects the "essence" of these innovative, transformational conversations. This is a leading edge practice that will keep your competitive edge sharp and relevant! Robin Eggert, REALM CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1E – Pantlind Ballroom Innovative Partnerships for Senior Living Collaboration and partnering are key activities for survival and success in the new health care environment. Join several Aging Services of Michigan members as they provide overviews of their recent collaborative projects. These members have transcended barriers to develop new and creative structures to serve seniors in communities and in residential settings. Brian Carnaghi, Presbyterian Villages Jeffery Lemon, Spectrum Health Continuing Care Denise Rabidoux, Evangelical Homes of Michigan Marie Seddon, United Methodist Retirement Community Larry Yachcik, Porter Hills Retirement Communities CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

TRACK 2: Nursing Home Management and Operations Track 2 includes issues and topics pertinent to management of the successful nursing home community. This track is designed for administrators and nursing home management staff.

Session 2B – Gerald Ford Presidential Ballroom Impact of the MDS 3.0 and RUGs IV The MDS 3.0 went into operation on October 1 – more than six months ago. This session will review changes and challenges the industry has faced since the MDS 3.0 was implemented. Participants will review survey, reimbursement, and operational issues associated with the revised assessment database and discuss effective strategies for managing MDS 3.0 driven outcomes. Brenda Sowash, Plante & Moran CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

www.AgingMI.org

ONE VOICE. ONE MISSION.

Session 3B – Atrium Room Session 2C – Gerald Ford Presidential Ballroom

Pharmacy Issues in Nursing Homes This presentation provides an overview of nursing home pharmacy regulatory issues, both on a federal and a state level. An update of the ongoing battle over Schedule II Control Substance guidelines as defined by the Drug Enforcement Agency, as well as an overview of practice and survey issues in Michigan and elsewhere will be provided.

Bureau of Health Systems Update The Michigan Department of Community Health houses the Bureau of Health Systems, responsible for nursing home survey and certification activities. Join Mike Pemble as he discusses the trends in provider issues as well as plans for the future, as MDCH copes with diminished staffing and the impact of retirements.

Kelli Marsh, Specialized Pharmacy Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Michael Pemble, MDCH Bureau of Health Systems CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 3C – Atrium Room

Session 2D – Gerald Ford Presidential Ballroom Streamlining your Admissions Process Ideally, the admissions process begins before the resident is actually admitted and the process continues throughout the stay. This session will present best practices and engage participants by sharing success stories and ideas. Improving communications with potential residents and family members will be discussed. Betsy Anderson, FR&R Healthcare Consulting Janet Potter, FR&R Healthcare Consulting CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 2E – Gerald Ford Presidential Ballroom Role of the Nurse Practitioner in Skilled Nursing Facilities Does hiring a nurse practitioner for a skilled nursing facility or continuing care retirement community make sense? Whether you want to increase revenue or improve outcomes, this session will provide an overview of state and federal regulations along with billing structures. Betsy Anderson, FR&R Healthcare Consulting Janet Potter, FR&R Healthcare Consulting CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 3: Best Practices in Nursing Homes Sessions in Track 3 focus on specific practices that have been successful for nursing homes. This track is pertinent for administrators, directors of nursing, clinical, and management staff.

Pain and Symptom Management through Collaboration Explore the various manifestations of pain in elders and the importance of looking beyond the symptom for real success. Collaboration and coordination concerns in residential settings especially with hospice vendors will be emphasized. The importance, benefits, and barriers to collaboration among providers will be discussed. Dr. Patricia Schmidt, In House Hospice and Palliative Care CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3D – Atrium Room MI STA*AR: Avoidable Rehospitalizations An overview of the MI STA*AR Initiative will be the focus of this session designed to identify successful interventions for reducing hospitalizations. The progress of the initiative thus far and plans for the future will also be included. Nancy Vecchioni, Michigan Peer Review Organization CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 3E – Atrium Room Psychosocial Assessment and the MDS 3.0 The MDS 3.0 significantly altered the structures for psychosocial assessment and discharge planning for the nursing home resident. Join Brenda Sowash as she presents an overview of changes in this area with a focus on the Psychosocial Outcome Severity Guide, and the importance of interdisciplinary teamwork and coordination. Brenda Sowash, Plante & Moran CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 4: Clinical Care Track 4 is designed to include topics pertinent to clinical and behavioral care for nursing home residents. Topics in Track 4 are intended for administrators, directors of nursing, clinical nursing staff, social workers, and activities professionals, and therapists.

SESSION DESCRIPTIONS Session 4B – Cascade Room

Session 5C – Emerald Room

Activities: A Resident Centered Approach F 248 requires identification of resident interests and needs, while enhancing resident highest practicable level of function. With MDS 3.0 changes related to activities, it is essential that resident wishes be well understood by the interdisciplinary team.

Palliative Care Palliative care concentrates on reducing the severity of disease symptoms, preventing and relieving suffering, and improving quality of life for persons facing serious and complex illness. Non-hospice palliative care is not dependent on prognosis and is offered often in conjunction with curative medical treatment. Join Dr. Dan Maison as he explains palliative care and its importance in medical treatment and care today.

Marilyn Mines, FR&R Healthcare Consulting CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 4C – Cascade Room Key to Pressure Ulcer Prevention This presentation provides an overview of the National Patient Safety Initiative 9th Statement of Work, including key factors in pressure ulcer prevention. One nursing home’s successful journey to better resident outcomes and pressure sore management will be included. Audrey Stob, Michigan Peer Review Organization CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Sessions 4D/E – Cascade Room Maximizing 5 Star Quality (Part I and Part II) Participants will learn about CMS 5 Star System components that support positive rehabilitative outcomes. Successful collaborative activities to work with nursing staff to address falls, restraints, continence, pressure ulcers, and ADL decline will be discussed. Donna Diedrich, Aegis Therapies CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Dr. Dan Maison, Spectrum Hospice and Palliative Care CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 5D – Emerald Room Hospice Care in Nursing Homes Hospice Conditions of Participation, revised in the last 18 months, have altered the requirements for hospice care provided within nursing homes. This session will provide an update and overview of both the hospice and nursing home view, as well as a short discussion of legal concerns. Join our expert panel as they discuss the regulations and the challenges to well coordinated care. Moderator: Jennifer Van Regenmorter, Foster, Swift, Collins & Smith Mindi Johnson, Foster, Swift, Collins, & Smith Laura Garrett, Spectrum Hospice and Palliative Care Gail Koeppe-Hall, Spectrum Health Rehab and Nursing Center CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Session 5E – Emerald Room

Track 5: Resident Care Track 5 has been developed to update staff about resident care, but also included here are topics that address the needs of the caregiver. Sessions in this track include how we live our lives and how we help others through the end of their personal journeys in life.

Session 5B – Emerald Room The Exquisite Risk: Daring to Live an Authentic Life In order to live fully in the face of death and to love fully in the face of life, how will we enter our time on earth? This leads us to other questions – How will we know and be known? How do we hold each other as we tumble along in the story of our lives? How will we care for each other? This authentic unfolding is the way under the way, the journey of transformation, the very work of being human, and the work of staying close to what is sacred. Join Mark Nepo as he leads us through this transformational journey.

Slow Medicine Late life journeys are complex. Find out the eight stations of late life and the concept of ‘slow medicine’. Slow medicine advocates for careful anticipatory attending to changing needs rather than waiting for crises, thereby improving the late life experience. This is not a plan for preparing for death; it is a plan for understanding, caring, and for helping those you love or careful for to live well during their final years. Gail Koeppe-Hall, Spectrum Health Rehab and Nursing Center Connie Mahon, Spectrum Health Rehab and Nursing Center CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Mark Nepo, Three Intentions CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

ONE VOICE. ONE MISSION.

Clark Retirement Community Member Tour

Track 6: Professional Development The Professional Development Track includes topics that will allow health care workers an opportunity to consider and develop new skills and options for the workplace and the profession. Topics will focus on issues that tend to occur in every workplace environment and recognize that we all must work in a very human world.

Session 6B – Senator Vandenberg Room Real Time Teaming in Healthcare Effective teaming is difficult to accomplish and sustain. It is especially challenging in healthcare because we are still battling parent-child medical models. Time management problems, staff training, leadership issues, human resource issues, and a host of other problems often stand in our way. To be successful in improving our organizations, particularly in quality and budget, we must involve individuals in effective teams that make an immediate difference. Join our well-known friend Clint Maun as he helps us identify better processes that focus on successful outcomes. Clint Maun CSP, Maun-Lemke LLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Sessions 6C/6D – Senator Vandenberg Room Effective Communication versus Turf Wars: Are You on the Winning Team Today’s aging service organizations are faced with difficult challenges. They are expected to provide high levels of productivity while becoming cost efficient. In this session, you will discover methods for improving attitude, communication, and motivation while implementing a positive life and business focus. This presentation allows the participants to be involved in specific communication enhancing exercises while having fun. Clint Maun CSP, Maun-Lemke LLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Does your community have accommodations that are too small to meet the expectations of today’s consumers? Clark Retirement Community will show you what they are doing to meet that challenge. You’ll also see an assisted living dementia neighborhood and meet their Dementia Services Coordinator who was instrumental in helping Clark become the first organization in the United States to receive accreditation from CARF-CCAC for dementia services. Then it’s off to the Keller Lake campus to sip refreshments lakeside and see a small-by-design assisted living building complete with a mini spa. The tour is limited. Monday, May 23 3:30 pm CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

TUESDAY SESSIONS Track 1: Leadership: Governance This track is intended for executive leadership, board members, and trustees. Topics discussed within this track will be important to the role of the board in several aspects, and can be used to identify key areas for development for both new and current board members.

Session 1G – Pantlind Ballroom CEOs and Their Boards: Aging Service Policy Challenges Larry Minnix, President and CEO of LeadingAge, our national association, will discuss the expectations of the CEO and their Boards within the current volatile aging service policy environment. Larry will bring his knowledge of current issues and trends in Washington, while offering his perspective on how CEOs and Boards need to work together to position themselves successfully. Larry Minnix, Leading Age CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1H – Pantlind Ballroom Board Composition in a Changing Environment Organizations in the aging services sector have generally relied upon revenue streams that are guaranteed or static coming from predictable government sources. How does the composition of the board change as the expectations around board service change? What does the new health care board look like as it meets the organizational demands of raising money from individuals and private fundraising? Join us as Terry Horton with the Johnson Center helps us to answer these important questions.

Terry Horton, Johnson Center CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

SESSION DESCRIPTIONS Join Terry Horton from the Johnson Center as she explains how a board ensures the delivery of health care in the 21st century. Session 1I – Pantlind Ballroom Stakeholder Engagement and Community Needs Join us as Terry Horton with the Johnson Center explains how a board ensures the delivery of health care in the 21st century. A discussion on stakeholder engagement and using stakeholder input to influence governance and organizational decisions will be addressed. What information does local government and community leaders need from you as we move forward under a new reality. What do other stakeholders think? These questions will be answered as Terry discusses the importance of a community needs assessment and an ongoing involvement of the community in decision making. Terry Horton, Johnson Center CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 2: Management and Operations for the Senior Care Industry This track identifies issues that could be pertinent for several different provider types within the senior care industry. The range of topics for this track is quite large but will focus on those that are pertinent to providers beyond the walls of the nursing home.

Session 2G – Gerald Ford Presidential Ballroom MDCH Pain Initiatives Pain is a universal problem that affects million of people regardless of social, economic, and cultural considerations. Susan Affholter, coordinator of the State of Michigan’s new Pain Management and Palliative Care Program, will discuss the goals and activities of this program, including results from physician and public surveys on pain, and the program’s support of the Michigan Advisory Committee on Pain and Symptom Management. Susan Affholter, MDCH Bureau of Health Professions CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 2H – Gerald Ford Presidential Ballroom 855A Compliance Medicare certified providers have ongoing obligations to update information reported for Medicare enrollment purposes through the CMS 855A form. Failure to comply with Medicare requirements to update 855A information (including changes in board composition and managing employees) in a timely manner can lead to suspension of Medicare billing privileges or revocation of a provider’s Medicare number. This session highlights the requirements and deadlines and offers concrete suggestions for completing the 855A form and for working with the Medicare Intermediary on 855 filings. Phyllis Adams, Dykema Gossett CEU Credits: N, NHA, CDR, CDM, ATRA, SW

Session 2I – Gerald Ford Presidential Ballroom Medical Services Administration Update The Michigan Department of Community Health administers its Medicaid Program through the Medical Services Administration. This presentation will provide an update of specific Medicaid programs pertinent to the aging service provider, such as MI Choice, PACE, Traumatic Brain Injury Programs, Hospice Issues, Local Contact Agencies, and others. Susan Yontz, Medical Services Administration Michael Daeschlein, Medical Services Administration CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 3: Best Practices Track 3 is designed to include topics regarding best practices in senior services that are not confined to nursing homes. The intended audience for this track includes executive leaders, administrators, program directors, and staff of pertinent related programs.

Session 3G – Atrium Room Is There a Place for Clinical Ethics Committees in the Post Acute Setting? Clinical Ethics Committees are a mainstay in hospitals but are rarely found in post acute providers such as nursing homes, CCRCs, or home health agencies. Yet the population served by post acute providers often presents significant clinical ethics issues, such as end of life decision making. This presentation will explore the potential benefits that clinical ethics committees can provide to post acute care providers, and suggest a mechanism for implementing them alongside other regulatory required committees. Joanne Lax, Dykema Gossett CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

ONE VOICE. ONE MISSION.

Session 4H – Emerald Room

Joel Moyer, Extended Care Professionals CEU Credits: N, CDR, CDM, ATRA, SW, AFC, AD

Hospice and Complementary Alternative Medicine Dr. Leonard Wright, Medical Director for Spectrum Health Hospice, has a unique perspective on the use of Complementary Alternative Medicine (CAM) for the care of hospice patients at the end of life. He is certified in and has been using various alternative methods in addition to traditional medical practice. He will utilize case studies to review the history of CAM, common modalities used, and review components of a successful CAM program in a hospice.

Session 3I – Atrium Room

Dr. Leonard Wright, Spectrum Hospice and Palliative Care CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3H – Atrium Room Making the Hard Choice: Software Use in Assisted Living Considering electronic medical administration records? Walk through the process of making a decision to go to paperless charting. Find out what functions can be addressed by software. Evaluate your IT capabilities and define your budget before considering moving forward.

Dedicated Hospice Units: Structuring Relationships for Compliance This session will examine the options for structuring dedicated hospice and palliative care units within skilled nursing facilities, including regulatory requirements under state law (CON) and federal certification and anti-kickback considerations. Phyllis Donaldson Adams, Dykema Gossett CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AD

Track 4: Resident Care and Services Track 4 includes presentations about resident care and service issues that are pertinent to all service providers. The intended audience includes leaders, administrators, program directors, and staff of pertinent related programs.

Session 4G – Emerald Room Reducing Readmissions of Heart Failure Patients Many chronically ill persons wrestle with the physical, psychological, and social demands of their illness without much help or support from medical care. Burcham Hills set out to improve the care provided to subacute patients with heart failure. The heart failure pathway combines clinical care, patient centered education to empower patients to manage their illness with the goal of reducing readmissions back to acute care. Learn about this exciting process improvement project that will improve outcomes for heart failure patients. Barbara Smith, Michigan Peer Review Organization Deborah Stephens, Burcham Hills Retirement Community Jennifer Pruitt, Burcham Hills Retirement Community CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4I – Emerald Room Care of the Actively Dying This educational activity is designed for the long term professional who provides care to persons at the end of life. Depending on cultural and religious beliefs, death can have different meanings which could impact the interventions needed for the dying patient and family members. This session will increase awareness of resident choice and treatment, as well as provide long term care professionals with information and tools to assist with psychosocial needs of the resident and their family, the five Tasks, and signs and symptoms of approaching death. Eric Gernert, In House Hospice and Palliative care CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: Compliance Track 5 includes information and topics about compliance issues for several provider types including those beyond the walls of a nursing home. The intended audience for this track includes administrators, leaders, nursing staff, and program staff.

Session 5G – Cascade Room Are You Ready for the Home Health Medicare Survey? When a surveyor walks into the door, even the most relaxed professional has been known to panic. Being prepared can help reduce the stress level for Medicare Home Health surveys. Having all the necessary documentation ready is the first step toward a successful process. In this session find out how to keep your agency in a constant state of readiness. We will discuss common mistakes and how to address issues that affect your clinical staff when surveyors visit patient homes. Bonny Kohr, FR&R Healthcare Consulting CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

SESSION DESCRIPTIONS Session 5H/I – Cascade Room Compliance Requirements and Internal Compliance Investigations Join Brian Kaser and April Streeter as they provide an overview of compliance program guidelines and legal requirements for nursing homes and other aging service programs. Compliance education for staff and the process for internal compliance investigations will also be discussed. Brian Kaser, Brian Kaser PLC April Streeter, Brian Kaser PLC CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Workforce and Employer Issues This track is intended to cover topics related to workforce, employer, and human resource issues. The track is intended for administrators, program managers, nursing managers, and human resource staff.

Session 6G – Imperial Ballroom Controlling Workman’s Compensation Costs Employers are now looking for ways to more effectively control costs. This session will focus on Workman’s compensation as one of the many insurance programs to be reviewed in cost containment strategies. An overview of Workers’ Compensation will be provided, along with methods to control risk that will have a positive impact on employees and cost. Scott Voss, Voss Insurance CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 6H – Imperial Ballroom How to Win at Arbitration Join Karen Berkery as she reviews basic arbitration principles and provide participants with practical tools that utilize the grievance process to your best advantage. Karen will discuss actual case studies in the long term care industry and how the arbitrators ruled. Neglect and abuse allegations will be discussed and how best to address these situations with the Union and at arbitration. Karen Berkery, Kitch Attorneys & Counselors CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 6I – Imperial Ballroom Supervising: The Key to Retention One of the biggest problems facing the aging service industry is turnover of direct care staff. Some of the leading causes of staff turnover relate to poor supervision. How can we improve the ability of our front line supervisors to lead people in ways that minimize stress and conflict, improve morale and productivity, and ultimately provide better care? This session will provide information and opportunities to formulate answers to this question for your organization. Steve Karnes, Ferris State University CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 7: Professional Development The Professional Development Track includes topics that will allow health care workers an opportunity to consider and develop new skills and options for the workplace and the profession. Topics will focus on issues that tend to occur in every workplace environment and recognize that we all must work in a very human world.

Sessions: 7H/I/J – Senator Vandenberg Room Integrity: The Key to Personal and Professional Excellence This three hour seminar addresses how personal integrity lays the foundation for professional integrity. It focuses on skills that generate wholeness, balance, and equity in all areas of life. The correlation between body, mind, and spirit are examined. One skill cannot grow without positively influencing the whole. Join Al Arens as he discusses the influences that shape us, self esteem issues, and self-talk and how it influences our behavior. Al Arens, Life Enhancing Programs CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

WEDNESDAY SESSIONS Track 1: Leadership in Senior Services This group of sessions has been developed to provide information about current trends in the senior care industry overall. The track is designed for executive leaders, administrations, program directors, and interested aging service staff.

ONE VOICE. ONE MISSION.

Track 3: Regulatory Oversight Session 1J – Gerald Ford Presidential Ballroom Ten Signposts of the New Normal This session explores the financial risk factors that have changed in recent years along with the underlying reasons for change. Participants will identify pertinent questions to consider as they position themselves for the future. Tom Meyers, Ziegler Senior Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 1K – Gerald Ford Presidential Ballroom Independent Living Planning for Frankie Valli Independent living expectations are rapidly changing. Preferences regarding aging in place, available technology and in home services are altering the expectations of incoming residents. This discussion will review past assumptions, discuss recent trends and investigate the realities of planning for tomorrow’s independent living resident. Dodd Kattman, Morrison, Kattman, Menze CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 2: Resident Culture The Resident Culture Track is intended to highlight the essential issues of quality management and resident centered environments. This track is intended for all participants interested in the ongoing quest for person centered services and premier work settings.

Sessions 2J/K – Atrium Room Nothing About Me Without Me Moving from an organizational structure that depends on order and safety, to a culture of consumer choice and control is the reality of our future. Formal processes that depend on resident and consumer involvement are part of decision-making, and the governing bodies of three religious based organizations depend on that stream of input to develop consensus.

With the increased focus on detecting and preventing fraud and abuse at the national level as evidenced by the changes in health care reform legislation, it is important to understand the current trends at thinking at both state and national levels. This track is designed for all levels of staff interested in hearing about these initiatives and trends.

Session 3J – Senator Vandenberg Room National Trends in Fraud and Abuse Monitoring Learn about the most current trends and policy on fraud and abuse from the federal and state standpoint from former Attorney General Mike Cox. Mr. Cox will use his recent experience to discuss the federal and state organizational structure for fraud and abuse, as well as planning and goals. Michael Cox, Dykema Gossett CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 3K – Senator Vandenberg Room Never Lost in Time: Prevent Fraud before the Next Victim! Internal Controls are a major tool to prevent theft of assets from the company. US companies lose 5% of their revenue annually to fraud. New methods and techniques are continuously under development by criminals to exploit new technology and weaknesses in a company environment. The forensic investigator has several tools to assist in addressing these problems. This session will look at ways fraud is committed and how internal controls can allow the company to protect itself. Arlen Lasinsky, FR&R Healthcare Consulting Kimberly Waite, FR&R Healthcare Consulting Jenny Deloy, FR&R Healthcare Consulting CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Dennis Russell, MHS Alliance Peggy Hanson, Friendsview CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

This year’s conference includes two super saver options based on the number of participants you bring. Taking advantage of this option also allows communities to bring as many residents and families as they wish. Our Tuesday event especially focuses on board and governance issues that would be a great experience for board members and trustees. There are many innovative projects and important issues pertinent to boards as well. Join us for this exciting conference experience.

SESSION DESCRIPTIONS Track 4: Resident Care and Services: Social Issues This track is designed to address the psychosocial needs of consumers and residents. This track may include topics pertinent to any particular long term care setting and is intended for social services staff, clinical staff, and persons interested in the psychosocial issues of the long term care participant.

Session 4J – Kendall Room Advance Directives and Legal Concerns at End of Life This educational activity will increase social worker and other staff knowledge about advance directives and legal concerns at end of life. This presentation will address consumer advocacy, durable power of attorney for health care, conservatorship and guardian issues, as well as end of life care decisions and effective communication. Sheyna Wexelberg-Clouser, In House Hospice and Palliative Care CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 4K – Kendall Room Gerontological Psychopharmacology The complexity of treating mental disorders in seniors is well known, and professionals need to keep current with new advances. An understanding of the principles of pharmacokinetics (what the body does to the medication) and pharmacodynamics (what the medications do to the body) is essential. This session will cover protein-binding and its effect on availability of medication to the body, half-life and how long the medication stays in the body, and drug-drug interactions (how medications affect one another). Join Tom Katofiasc as he reviews these basic medication principles in the context of psychoactive drugs. Tom Katofiasc, Specialized Pharmacy Services CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 5: Resident Care and Services: Nutrition Issues This track on resident care and services focuses on nutritional and dietary topics for the long term care professional. The track is intended for dietary staff, nursing staff, administrators, direct care workers, and interested staff.

Session 5J – Haldene Room Weight Changes in Elderly Maintaining optimal nutritional status in the elderly population may be a daunting task. This presentation will provide better understanding about F325 nutrition tag and how resident choice and quality of life issues can be included in a dietary plan. Christie Titmuss, Healthcare Services Group CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Session 5K – Haldene Room Controlling Costs in Foodservice A good foodservice manager can use technology to control cost and create efficiencies. This session will discuss time and cost savings by using electronic inventory programs, menu systems, and ordering procedures. Ryan Bennink, Gordon Food Service Nancy Geik, Gordon Food Service CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Track 6: Human Resources Issues The Human Resources track is intended to identify tools and techniques useful to the human resource professional and other managers in their daily work. The intended audience includes administrators, program managers and directors, supervisory staff, and interested staff.

Session 6J/K – Pearl Room Behavior Based Interviewing Techniques Develop solid interviewing techniques that will not leave you questioning your hiring decisions. Determine through past performance if the candidate is truly all that they say they are. Behavioral examples are statements by job candidates that describe actual events that have happened during their career. Interviewers then can use an understanding of these past events and actions to determine the skill level of the candidate. Salvatore Albanese, Trinity Senior Living Communities CEU Credits: N, NHA, CDR, CDM, ATRA, SW, AFC, AD

Continuing Education To assist in meeting your annual credit requirements, application has been made with the following organizations for continuing education credits: Organization Initials ASM Educational Foundation instead of MI Nurses Association N Nursing Home Administrators Board NHA Commission on Dietetic Registration CDR Certifying Board for Dietary Managers CDM American Therapeutic Recreation Association ATRA Michigan Social Work CE Collaborative SW Office of Children and Adult Licensing AFC National Certification Council for Activity Professionals AD Note: Administrators certified by the American College of Health Care Administrators may use continuing education credits from Aging Services of Michigan’s annual conference toward their ACHCA certification renewal.

With a total of 60 educational sessions, conference attendees can earn up to 12 continuing education credits

ONE VOICE. ONE MISSION.

Welcome to the 2011 Aging Services of Michigan Annual Conference

Please join us in Grand Rapids this May as we again come together to learn new ideas, revisit old ones, and network among Michiganâ&#x20AC;&#x2122;s premier aging service providers. This coming year will be particularly challenging as we work hard to maintain our commitment to senior service while adjusting to changes within our struggling state. We will have to draw upon our past experience to power the future of long term care services and supports and bring all our strengths to this challenging political environment. We have communicated actively with Governor Snyder about the importance of senior services, the best options for the future, and together we will help his administration draw on the Power of Michigan to find the best answers for senior care. Our impact with Governor Snyder is strong, and we will feel the full effects of our work in the upcoming months. For our sessions in May, we will start off our conference on Monday morning with the Power of Wisdom. Well-known author, Mark Nepo will focus on wisdom, a lifelong process that keeps us close to what is essential and authentic. Tuesday will start with the Power of Governance with Jamie Orlikoff, a discussion of what Boards will need to move into the future of aging services, and we will end the gala event with the Power of Appreciation: the importance of ongoing recognition of efforts. Wednesday we will close with the Power of Fun at Work. Tuesday, May 24 will focus on Governance, and we welcome Larry Minnix from LeadingAge to help frame the changes at the national level for Boards and CEOs with a view to help understand what our CEOs need from their Boards in order to be successful. This yearâ&#x20AC;&#x2122;s conference promises to be the best experience yet for workers and professionals in the long term care industry. Come join us as we go...

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R E G I S T R AT I O N I N F O R M AT I O N Full Conference

Super Saver Rate I

Includes admission to all conference events, including workshops and general sessions. Continental breakfast and lunch are provided each day. One ticket to Tuesday’s Awards Gala is also included. Monday’s Fun Night is not included.

This rate allows facilities and CCRCs (located at a SINGLE physical address/location) to send UP TO 20 individuals to the conference. A continental breakfast and lunch each day are included for each participant. Tickets to Monday’s Fun Night and Tuesday’s Awards Gala are not included.

Monday Only Super Saver Rate II

Includes admission to workshops on Monday only. A continental breakfast and lunch are also included.

Includes admission to workshops on Tuesday only, including Tuesday’s trade show. A continental breakfast and lunch are also included.

This rate allows facilities and CCRCs (located at a SINGLE physical address/location) to send AS MANY individuals as they like. A continental breakfast and lunch each day are included for each participant. Tickets to Monday’s Fun Night and Tuesday’s Awards Gala are not included.

Wednesday Only

Special Needs

Includes admission to workshops on Wednesday only. A continental breakfast is also included.

Participants with special dietary or accessibility needs should notify Erica Cialone at Aging Services of Michigan at (517) 323-3687 in advance so that proper arrangements can be made.

Tuesday Only

Regular Rate

Late Rate

Postmarked by April 15, 2011

Postmarked after April 15, 2011

Members

Non-Members

Members

Non-Members

FULL CONFERENCE

$485

$725

$565

$805

MONDAY ONLY

$325

$430

$405

$515

TUESDAY ONLY

$325

$430

$405

$515

WEDNESDAY ONLY

$325

$430

$405

$515

SUPER SAVER I

$3,500

$5,500

$4,000

$6,000

SUPER SAVER II

$4,000

$6,000

$4,500

$6,500

R E G I S T R AT I O N I N F O R M AT I O N

Moderator Help Wanted! No Experience Necessary Aging Services of Michigan encourages you to make the most of your conference experience by moderating one or more workshop sessions. No previous experience is required! Specifically, moderators need to introduce the speaker(s); distribute speaker handouts; evaluations and validate CEU forms. Aging Services of Michigan will provide you the information and resources needed to do this important job and be successful in doing it. To volunteer, please indicate on your registration form. Sessions will be assigned on a first-come, first requested basis.

Registration Options All Full Conference and Single Day attendees must register online at AgingMI.org. Super Savers should register using Page 23 in this booklet

Registration Deadline: April 15, 2011 Late rate fees apply after this date

Cancellation/Refund Policy

Registration Confirmation

Please submit all cancellation requests by e-mail to Ken@AgingMI.org or Erica@AgingMI.org by Friday, April 15, 2011, to receive a full refund. Cancellations received after April 15, 2011 and registered no-shows will be required to pay a processing fee equal to 50% of the respective registration fee. We cannot accept cancellations by phone. Your cancellation will be acknowledged by a return e-mail. If you do not receive an acknowledgement within one week of sending your cancellation, please contact Aging Services of Michigan to verify receipt. An exception to the refund policy may be made as deemed by the Aging Services of Michigan Staff. Any requests for exception to the policy must be made in writing. Registrants unable to attend may send a substitute and should notify the Aging Services of Michigan office in advance.

For individual conference registrants, your registration will be confirmed via email. For those registering under a Super Saver rate, one confirmation will be sent to the person your organization indicated as the Contact Person. If you do not receive written confirmation by April 15, 2011, please contact the Aging Services of Michigan office.

Come to our 2011 Annual Conference to Re-Energize with:

The Power of Wisdom The Power of Governance The Power of Appreciation The Power of Fun at Work 22

Aging Services of Michigan

S U P E R S AV E R R E G I S T R AT I O N F O R M Organization _______________________________________________________________________________________________________________________________ Contact Person _____________________________________________________________________________________________________________________________ Mailing Address____________________________________________________________City____________________________________ State_______ Zip _________ Daytime Phone (_______) _______________________ Contact Person’s E-mail ______________________________________________________________________ First & Last Name and Job Title Please type or print name as it should appear on name badge.

Workshop and Event Choices. Write the workshop number you will attend.

Monday Lunch*

C D E

Fun Night $45

Trade Show*

Gala $65

J K

Amount Due for Extra Tickets

Name_____________________________________________

q Yes

q No

q Yes

q No

q Yes

q No

q Yes

q No

q Yes

q No

Title________________________________________________