Calor Newsletter October 2014

October 2014

Calor in the Community

The greenest and most eco-friendly communities!

Win An Arranmore Gas Fire Enter our awesome competition inside

safety at home

Hello and welcome to another edition of our Newsletter - At Home with Calor - once again it’s full of invaluable advice and information to help you make the most of your Calor supply at home. You’ll also find some interesting articles and a great competition!

At Calor, our team continually strive to maintain the security of our customers’ private and personal information. Recently we introduced some new measures that will help us keep your information safe.

You will now notice that our team will ask some questions to ensure that they are only exchanging information with the named account holder.

We understand this is a big change to how accounts have been handled but we assure you this adjustment is in recognition of our responsibility to safeguard your information, something which is important to all of us.

You can nominate another person to manage your account, if you wish, simply visit www.calorgas.ie for details.

We all know time is precious so we are pleased to tell you of more exciting changes we will be unveiling shortly. After listening to your feedback our team has been making some enhancements to how you can do business with us at Calor.

With busy lives you may prefer to view your account at a time which suits you, so we are adding new features to our customer portal, mycalorgas.com, which will let you see your balance, tank levels and gas usage.

Additionally, you will also be able to select an option on your phone keypad and make payments directly into your account at any time day or night - we are excited about these improvements, and would be delighted to hear what you think!

Alwyn Long Customer Service Manager

If you have any queries for the team at Calor, please contact our Customer Service Team

t: 1850 812 450 (ROI) t: 028 9045 5588 (NI) Mon-Fri: 9.00am-5.00pm

The judging panel will be led by Síle Seoige.

The search is on for our greenest and most eco-friendly communities!

Building on the success of the past two years with the Calor Community Champion, this year the search was dedicated to a sustainable candidate or group to be crowned the champion and win a prize fund worth over €10,000!

Calor called on the public to enter and nominate a chosen local sustainable person or group. The nominations came from across the island and included lots of fantastic initiatives such as organising a local clean up, putting in place a recycling drop to improving energy awareness and setting up a ‘bring and take’ event!

The winner of the first ever Calor Sustainable Community Champion 2014 will receive €1,500/£1,200 and a bursary of €7,500/£6,000 to give to their nominated charity or local organisation. The two runners-up will each receive €500/£400.

Calor will even throw in €500/£400 for the person or organisation that nominated them.

Nominations to crown Calor’s first ever sustainable champion closed in September, and the top local sustainable champions were put to the public vote through Facebook. The top four local champions and two wildcards will make it through to the final phase.

The judging panel will be led by TV and radio personality, Síle Seoige, and includes legendary GAA and sports broadcaster, Micheál Ó Muircheartaigh.

To find out more and to get behind your local Sustainable Champion, visit our Gallery of Nominees to see who is representing your county, read their ‘pitch’ and cast your vote at www.facebook.com/calorireland

Calor launches a range of high efficiency gas fires Recently, we launched a new range of high efficiency gas fires. Our fires are designed to be more than simply decorative room features. Their high efficiency rating and low running costs ensure they are an economic way to heat your room. The stylish and contemporary finish to these fires will compliment any room. Calor Gas fires offer a number of real benefits - from the everyday convenience of not having to clean messy ashes or stock up on logs and coal, to the longer term savings.

√ Low running costs √ Energy efficient √ No mess The range consists of glass fronted, living flame and hot box fires. All fires are available in a choice of different trim and fret options with manual, slide or remote control options.

The Arranmore is the most fuel efficient room heater in our range. It boasts a massive 81.9% efficiency with a heat output of 4kw.

The Arranmore gas fire runs for as little as €0.77c/£0.72p per hour on a full heat setting.

As part of our launch, we have exclusive limited offers, including up to €100/£100 free gas and up to €250/£250 off installation!* To view the full range of gas fires visit shop.calorgas.ie

High Efficiency Arranmore

√ Instant controllable heat √ 5 year parts warranty

In addition to the gas fires, we have our fantastic Speedqueen tumble dryer, offering savings of up to 41% compared to electric tumble dryers. There is also €60/£60 free gas available when purchasing this appliance online or in-store.

We have a full range of gas cookers, hobs and portable heaters available to view on our online store, with FREE delivery offered to anywhere in Ireland.

You can also call our dedicated Customer Support Team for more details, on 01 419 7870 or 028 90735002 or visit shop.calorgas.ie to view the full range of appliances on offer.

High Efficiency Rossmore

81.9%

70.4%

€ 0.77p/h*

€1.06 p/h*

EFFICIENCY

EFFICIENCY

Competition To be in with a chance to win an Arranmore Gas Fire send your answer to the question below to marketing@calorgas.ie What is the efficiency of an Arranmore Gas Fire?

• 51.2% • 70.5% • 81.9%

Refer a Friend As a Calor customer you already know about the benefits that come with having Calor gas.

So why not share those benefits with a friend or a family member - and refer them to us?

If they sign up as a new home energy customer in 2014, once they place their first order for gas, we’ll deliver a Calor Mini-BBQ directly to you and your friend!

Remember to tell the person (or people) you’re referring that they can shortly expect a call from us, as well as a new Calor Mini-BBQ if they sign up!

You can recommend a friend or family member through our website at calorgas.ie/friend, or alternatively, contact a member of our Customer Service Team and request a refer-a-friend form.

Grilled

Mackerel and Bacon Ingredients

Serves 2 Also works great with ribs or chicken

4 whole mackerel - ask your fishmonger to butterfly fillet them for you 2 pre-cooked large baked potatoes 200g sour cream 1 red and 1 yellow pepper 1 bunch cherry tomatoes 1 clove garlic Drizzle of olive oil Pinch of chopped oregano or coriander Splash of sherry vinegar Pinch of sugar Salt & pepper 8 thin slices streaky bacon

Start Cooking • Chop the garlic and fry in olive oil until golden.

• Add the de-seeded and chopped peppers, fry lightly until just softened.

• Add a little salt, pepper, sugar and vinegar.

Cook for 1 minute.

• Add the quartered cherry tomatoes and cook for 1 minute, remove from the heat and allow cool.

• Wrap 2 very thin slices of the bacon around the mackerel to keep the lovely filling inside.

• Drizzle olive oil over.

• Cut the baked potatoes in half, drizzle with olive oil and place on the griddle along with the mackerel.

• Grill for 5-6 minutes on each side until cooked.

• Add the chopped herbs, mix and taste for seasoning.

• Serve with a dollop of sour cream, a drizzle of good quality extra virgin olive oil and any extra filling not used.

• Generously place the pepper mix between the two fillets of mackerel and gently fold so as the fish looks whole again.

Visit www.calorgas.ie/living for tasty recipes, great competitions and more information on our appliances.

Safety first It is very important to have your boiler serviced and inspected annually. Some properties have been built with appliance flue systems which cannot be inspected because they are hidden behind walls or ceilings. This makes it difficult to identify any safety concerns with the flue system and could be dangerous.

When you are getting your boiler serviced, your registered installer needs to be able to see the flue system as part of essential safety checks whenever the appliance is worked on.

A flue system in poor condition, combined with an appliance that is not working properly,

could put you and your family in danger from carbon monoxide poisoning, which can cause death or serious injury.

Northern Ireland: In Northern Ireland from 1 January 2013, any Gas Safe registered engineer will turn the boiler off, with your permission and formally advise you not to use it until inspection hatches have been fitted in appropriate places.

Further information can be obtained at www.gassaferegister.co.uk/ advice/flues_in_voids.aspx

Time to Upgrade Your Boiler?

UPGRADE YOUR BOILER WITH CALOR – SAVE €300/£250!

At Calor, we recommend that you have your LPG boiler, pipework and appliances inspected and serviced at least once a year in order to keep them safe and running efficiently. This is especially important for any LPG installation carried out prior to 2001 which involves buried pipework.

If your boiler is over 10 years old it may be coming to the end of its efficient life. If so, having a new, high efficiency boiler installed is your best way to continue enjoying the great value that comes with using Calor Gas. Upgrading to a higher efficiency boiler not only saves you CO2 emissions, we’ll give you €300/£250 on your Calor account!

Upgrade to a higher efficiency boiler and get €300/£250 on your Calor account To apply, contact us on 1850 812 450 (ROI) or 028 9045 5588 (NI) or email info@calorgas.ie

Gas Safety Carbon Monoxide is a highly poisonous gas.

It can be released by appliances as part of the combustion of all carbon fuels (oil/gas/solid fuel/wood) if they are not properly installed or maintained. Anything that burns with a flame can potentially emit carbon monoxide.

Here are some important points to remember about Carbon Monoxide: Remember the causes Carbon Monoxide can be produced when ANY fuel is burnt, including oil, gas, wood and coal, if the appliance is not properly installed or maintained.

Carbon Monoxide (CO) has: No smell No colour No taste Remember to service

To prevent Carbon Monoxide, ensure your appliances are installed and serviced annually by a Registered Gas Installer, a Registered Oil Technician, or a qualified service agent for your fuel type. Also make sure vents, flues and chimneys are kept clear.

Remember the alarm Carbon Monoxide is odourless and colourless so for added protection install an audible carbon monoxide alarm. Make sure the alarm complies with EN 50291, carries a CE mark, has an end of life indicator and carries an independent certification mark.

More information is available on www.carbonmonoxide.ie www.watchout.hseni.gov.uk

Calor sell carbon monoxide alarms on our webshop, you can find them at shop.calorgas.ie

Making things Easi For home owners, we have designed Calor EasiPay to help you spread the cost of your peak fuel bills throughout the year. Quite simply, with Calor EasiPay you pay for your full year’s supply of gas and standing charges in 12 equal monthly planned payments, while Calor continue to deliver your gas on a regular basis.

The fixed amount will be debited from your bank account on the 28th (ROI) or 10th (NI) day of each month.

Manage your Calor Gas Account Online Calor understands that time is precious and the easier we can make doing business with us, the more time you’ll have!

Having online access to your energy account allows you to be in control at all times.

We will review your account during the year and if your EasiPay is not in line with your consumption we will be in touch with you with a request to amend the monthly amount or give you the option to make a payment on your account.

If you wish to avail of Calor EasiPay, please contact us on 1850 812 450 (ROI) or 028 9045 5588 (NI) to find out what your monthly payment should be.

We’ll send you a mandate form to complete, which you can then return to us.

With My Calor Gas you can Input your meter readings Pay your bill securely online Change your details Do all this at any time of the day or night Register for MyCalorGas today at www.mycalorgas.com

Paperless Billing We would like to encourage you to sign up for paperless billing on your Calor Gas account.

It’s the fastest, most convenient way to receive your bill and it also reduces your carbon footprint. This online service is secure and is available free to all customers. By signing up, you will no longer receive paper bills.

Here are some benefits of signing up for paperless billing:

Follow the steps below to sign up for paperless billing:

• View your bill from anywhere with internet access, day or night

• Login to My Calor Gas www.mycalorgas.com

• Receive an email or SMS notification when your bill is available to view in your My Calor Gas account

• Click on the paperless billing tab on the left hand side • Select ‘yes’ next to the option ‘I would like to avail of paperless billing’ • Select ‘email’ or ‘text’ notification and hit the ‘submit’ button.

Sustainability and Energy Savings Tips During winter, close windows and blinds as soon as the sun goes down. Temperatures drop much faster during this time and this will help to reduce heat loss.

Compact Fluorescent Lamps (CFLs) use a fraction of the electricity an ordinary light bulb would use and should last up to 10 times longer.

Be demanding when you buy. All appliances now need an energy label so check them for one. Purchase ‘A’ rated appliances whenever possible, the amount they will save you on electricity will be more than the cost of replacing the existing appliances you have.

Avoid being plugged in. Unplug Mobile phones and laptops once they are charged, along with the battery chargers or power adapters.

Switch appliances off rather than leaving them on standby. This will save up to 20% of their energy use.

Many people set their thermostat too high.

Check it and if it’s above 20°C turn it down.

Lowering your thermostat by just 1°C could knock 10% off your heating bill.

Close room doors to separate heated from unheated areas of your home, and minimise the space you are heating. You don’t need to heat empty rooms in your home.

Make better use of the timers on your immersion or boiler so you can control when the heating comes on and off.

This means you have heating and hot water when and where you want it.

Source: www.seai.ie

CONTACT: 1850 812 450 (ROI) 028 9045 5588 (NI) Mon-Fri: 9am-5pm

Email: info@calorgas.ie Facebook.com/CalorIreland www.calorgas.ie Follow us @calornews