ENJOY THE COMFORTS OF CALOR AT HOME SWITCHING IS EASY
WITH CALOR YOU CAN ENJOY ALL THE BENEFITS OF GAS, WHEREVER YOU LIVE
Since 1937 Calor has been the leading distributor of LPG (Liquefied Petroleum Gas) on the island of Ireland. Every year we make it possible for more and more customers to enjoy the benefits of gas. No matter where you live, the comfort, convenience, and great value of Calor can be yours.
1
CONTENTS SWITCH TO CALOR TODAY
2-3
BENEFITS AT A GLANCE
4-5
SWITCHING MADE EASY WITH OUR ONE STOP SHOP
6-7
CHOOSE THE RIGHT CALOR PACKAGE
8-9
SECURE SUPPLY AND STORAGE SOLUTIONS
10-11
CHOOSE A CALOR APPLIANCE FOR YOUR HOME
12-13
ANOTHER SATISFIED CALOR GAS CUSTOMER
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MY CALOR GAS MANAGE YOUR ONLINE ACCOUNT
15
PAYMENT OPTIONS
16
LPG AND SAVINGS
17
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3
SWITCH TODAY AND GET A VERY WARM WELCOME To get you off to a flying start, we’re delighted to give all of our new customers 1,000 litres of gas – absolutely free*. Think of it as an extra warm welcome!
As a new customer, Calor would like to give you peace of mind for the coming year. We will fix your unit cost of gas for the following 12 months after you sign up*.
Customers availing of our One Stop Shop solution get additional help with the initial cost of switching. We give you the option of spreading the cost over 12 or 24 months, interest free*.
*Terms and conditions apply, see www.calorgas.ie for details.
4
THE BENEFITS AT A GLANCE
Friendly, knowledgeable Customer Service We’re here to help with any queries you have.
Hot water in an instant. Central heating at the flick of a switch. Quick, easy, controllable cooking. And the warmth of a real flame fire.
Tank maintenance
But that’s not all, there’s so much to enjoy with Calor!
We’ll look after your gas tank, with regular inspections and checks, as well as maintenance when required.
Never run out with Calor auto top up Enjoy added peace of mind knowing you’ll never run out of gas when you choose our automatic top up service. Your tank will be fitted with telemetry which sends us a message when it needs refilling.
Easy ways to manage your bills Our EasiPay plan lets you spread the cost of your gas bills over the whole year. You even get an additional 1p/litre discount for choosing EasiPay.
Online account management You can view and pay your bills, order your next fill of gas and even submit your meter readings on www.mycalorgas.com
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Cleaner and greener Calor Gas is a cleaner burning fuel, generating considerably lower CO2 emissions than oil, peat, coal or electricity.
Calor Energy Advisor Our experts are always on hand to help you choose the energy solution for your needs, and to help you save money on fuel bills.
12 Month Price Freeze As a new customer, Calor would like to give you peace of mind for the coming year. We will fix your unit cost of gas for the following 12 months after you sign up*.
1 or 2 year interest free options
1 OR 2 YEAR
When you avail of our unique One Stop Shop solution, you have the option of spreading the cost over 12 or 24 months, interest free.
FREE OPTIONS
Special introductory offer
1,000 LITRES
New Calor Home Energy customers get 1,000 litres of free gas when they make the move to Calor.
FREE
INTEREST
*
OF GAS
*Terms and conditions apply, see www.calorgas.ie for details.
*
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SWITCHING MADE EASY WITH OUR ONE STOP SHOP Choose Calor’s One Stop Shop and we’ll look after every step of switching for you - right up until your first fill of Calor Gas is delivered.
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2
YOUR ENQUIRY
HOME VISIT
We’ll explain exactly what’s involved in the switching process, and what your cost and payment options are.
e’ll organise one of our W recommended Gas Safe Registered Installers to visit your home, to establish your potential requirements. We have a comprehensive list of Gas Safe Registered Installers throughout Northern Ireland, so wherever you live, we’ll have one nearby.
Visit www.calorgas.ie to view our videos on switching.
3 TAILORED ENERGY SOLUTION Following the Installer’s visit, we’ll recommend the most suitable conversion package for your home.
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4
5
YOUR CONVERSION
YOUR BOILER INSTALLATION
Once we agree a package, we’ll remove your old system in an environmentally friendly way.
Our recommended Gas Safe Registered Installer will fit your brand new high efficiency LPG boiler.
6 NOW YOU’RE UP AND RUNNING… Your Installer will connect your boiler to your gas tank, and arrange for us to call out and deliver your first fill of Calor Gas.
SELF-MANAGED SWITCHING It’s possible to manage certain elements of the switching process yourself with the help of a Gas Safe Registered Installer. We will be happy to recommend one in your area. Please remember, if purchasing a new LPG boiler yourself, or with the help of your Gas Safe Registered Installer, it must be a high efficiency model (with a recognised minimum efficiency of 86%) in order to qualify for our 1,000 litre free gas offer.
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CHOOSE THE CALOR PACKAGE THAT’S RIGHT FOR YOU Here at Calor, we understand that what you want included as part of your energy solution may not be the same as what the next person wants. So, we believe that it makes sense to design packages around the needs of our customers and to give you a choice when it comes to deciding what works best for you. We even offer choice with our annual standing charge. You can choose the package that best suits your needs. Our two standing charge packages offer various options when it comes to payment plans, services, costs and optional extras. Depending on what you would like included, we can then build these extras into your chosen package.
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CLASSIC This is the package for you if you want to keep things nice and easy, with everything you need included as standard. You’re guaranteed the best of service and customer care, for as little as £8.30 monthly. As part of your Classic contract package:
£8.30
MONTHLY
AVAIL OF EASIPAY
1p/LITR E
• W e’ll take responsibility for your bulk tank provision, as DISCOUNT* well as the maintenance and safety of your tank. • Avail of our Automatic Top Up service and get a 1p/litre discount. • Avail of EasiPay, Direct Debit, Debit/Credit Card payment options. • Manage your account online at www.mycalorgas.com • Optional extras include your annual boiler service for £79 p/a.
COMFORT
£14.80
MONTHLY
Offering all that the Classic does, and more, our Comfort Package provides excellent additional benefits. Great value at just £14.80 monthly. • Includes your annual boiler maintenance and safety inspection.
*Terms and conditions apply, see www.calorgas.ie for details.
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CALOR GAS - SECURE SUPPLY AND STORAGE SOLUTIONS
YOU’LL NEVER RUN OUT OF CALOR GAS Our tanks are equipped with an automated telemetry system that constantly monitors your fuel level, and automatically tells us when you need a top-up. This means you never have to check how much fuel you’ve left – and it means you’ll never run out. If you avail of our Automatic Top Up you will receive an additional 1p/litre discount.
For cylinders, staying in supply is simple too. With our switch-over system, you can ensure that you’ve always got plenty of time to order new ones - or buy them from your local Calor Gas stockist.
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Telemetry gauge activates when LPG in your tank reaches certain level
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Remote Telemetry Monitoring Centre Our monitoring centre is alerted that there is a need for your tank to be refilled
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4 Calor Gas delivery tanker is dispatched from local depot
Tanker arrives at your home to fill tank in plenty of time - guaranteeing you never run out*
*Terms and conditions apply, see www.calorgas.ie for details.
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STORAGE SOLUTIONS Calor bulk tanks ensure you have a secure supply of home energy. They are available in a range of options which are seen below.
Pebble base (concrete base also available)
Underground tanks
Mini tanks
Cylinders
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WE OFFER A LOT MORE THAN SIMPLY GAS. CHOOSE A CALOR APPLIANCE FOR YOUR HOME.
Calor offers a full range of appliances to suit all your energy needs at home, including gas cookers, tumble dryers, gas fires, mobile heaters, BBQs and more. The full range is listed on our online store - shop.calorgas.ie or in your nearest Calor retailer*. If you’re looking for a gas cooker, Calor offers a selection of colours and sizes of LPG hobs, cookers and stylish gas ranges. Calor has introduced a new range of high efficiency gas fires from Urban Choice. The glass fronted fires have an efficiency rating of up to 82% which is good news for your energy savings. See shop.calorgas.ie and selected gas fire showrooms for more. You’ll also find a full range of mobile heaters and BBQs online, including the new Calor Mini-BBQ – the latest innovation in outdoor cooking, and the Calor Kozy portable heater. All products are Calor compatible, ensuring the highest standards of safety. All appliances can be delivered anywhere in Ireland. For more details, please visit shop.calorgas.ie or call our dedicated appliances customer care team on 028 90735002. You can also find your nearest retailer through our website www.calorgas.ie
ROSSMORE
CALOR MINI-BBQ
GAS COOKER
CALOR KOZY
*Please check local store for details. Find your nearest Calor retailer through our website www.calorgas.ie
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TUMBLE DRYING WITH LPG
We’re also the sole distributor of the LPG Speedqueen Tumble Dryer in Ireland. The UC Living 7kg LPG tumble dryer will be available to purchase from Winter 2014. Did you know? LPG tumble dryers are very economical with savings of up to 50% when compared to electric tumble dryers.
GET UP TO £60 FREE CREDIT ON YOUR ACCOUNT IF YOU PURCHASE A TUMBLE DRYER OR COOKER ONLINE OR IN-STORE FROM CALOR. Full details available at shop.calorgas.ie
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ANOTHER SATISFIED CALOR GAS CUSTOMER
‘I would definitely recommend Calor to anyone who is thinking of switching. I now have instant hot water and find my house heats up a lot quicker. The bonus of 1,000 litres was great as I didn’t need to worry about ordering gas for some time. The security of supply gives me peace of mind as I don’t need to worry about my fuel supply being stolen.’ Alan, Calor Customer, Dunmurray, Co. Antrim.
Alan’s oil boiler was quite old and needed to be serviced, if not replaced. His plumber mentioned Calor Gas, the benefits we offer and recommended he talk to Calor’s area rep Andrew Sands. Andrew took Alan through his requirements and developed a package to suit him. Andrew then worked with the plumber to ensure the switchover was completed quickly. Alan’s new Calor gas boiler, located in his cloakroom, is quieter and more efficient than his previous oil boiler - he no longer has any concerns about reports of oil being stolen either. As a new customer, Alan also got his first 1,000 litres of gas free for switching to Calor.
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MY CALOR GAS - MANAGE YOUR ACCOUNT ONLINE Calor understands that time is precious and the easier we can make doing business with us, the more time you’ll have. Put yourself in control with our online tools at www.mycalorgas.com. Having online access to your energy account allows you to be in control at all times.
HOW TO REGISTER • Visit www.mycalorgas.com • Enter your details (be sure to have your Calor account number at hand) • Create your password • You will then receive a confirmation email and you are ready to start managing your account online
BENEFITS OF MY CALOR GAS Pay bills securely online Access previous bills Track your energy consumption Compare your annual usage View detailed breakdown of your payment history Change your details Input meter readings Order gas online (available only for bulk tank domestic customers) Receive an email or SMS notification when your bill is available to view
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PAYMENT OPTIONS
AVAIL OF EASIPAY
1p/LITR E
DISCOUNT*
EASIPAY PLAN We have designed our EasiPay Plan to help you to spread the cost of your fuel bills throughout the year. You can pay for your full year’s supply of gas and standing charges in 12 equal monthly planned payments and Calor will continue to deliver your gas on a regular basis. A fixed amount is processed by Direct Debit on the 10th day of each month. As a reward for choosing EasiPay we will give you a 1p/litre discount. If you wish to avail of EasiPay please contact our Customer Care Team 028 9045 5588.
DIRECT DEBIT To set up a direct debit for your Calor gas bill speak to a member of our Customer Care team on 028 9045 5588. As a reward for choosing to pay via Direct Debit we will give you a 1p/litre discount.
ONLINE Now available at www.mycalorgas.com is the option to pay your bill and manage your account online. You will be able to view your account, check your balance, view transactions, edit your personal details, order gas and submit a meter reading.
TELEPHONE You can pay over the phone using debit/credit card. Simply call our Customer Contact Team on 028 9045 5588 and they will be happy to process your payment and help with any bill enquiries you may have.
POST If you wish to pay by post, please send a cheque/postal order/bank draft to Calor Gas,Airport Road West, Sydenham, BT3 9EE. Please ensure you clearly quote your Calor Gas customer account number to help us process your payment promptly.
*Terms and conditions apply.
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LPG AND SAVINGS LPG is one of the cleanest burning, most environmentally sustainable fuels available in terms of carbon emissions. It emits 11% less CO2 than heating oil, 33% less than coal and a massive 57% less than electricity. More information is available on our website, www.calorgas.ie
400 340.6
542.8
300
258.5
200 100
LPG
Oil
Coal
Peat
Electricity
gCO2\Kwh
229.7
UP TO
355.9
0
Source: DEFRA CO2 Emissions (Net CV Basis) 2012
While the environmental benefits of Calor Gas over other fuels are clear to see, it can also help save you money too! You can save up to 50% on your annual tumble drying costs when you use a Calor Gas powered tumble dryer instead of an electric equivalent. TUMBLE DRYING COMPARISON: Annual Energy Cost in £ THIS IS A
£700 £600
SAVING
604
OF APPROXIMATELY
50%
£500 £400 £300 292 £200 £100
ELECTRIC TUMBLE DRYER
CALOR GAS TUMBLE DRYER
ON YOUR TUMBLE DRYING ENERGY COST
Figures are based on an average family home’s usage of two drying cycles per day, using an 8kg gas tumble dryer and equivalent 8kg electricity tumble dryer. The gas and electricity prices are valid on 8th January 2014 and prices may vary. This is a saving of approximately 50% on your tumble drying energy cost.
Call us on 028 9045 5588
( MON-FRI 9am-6pm SAT 9am - 1pm)
Visit us on www.calorgas.ie Email info@calorgas.ie facebook.com/CalorIreland Follow us @calornews Calor Online Shop 028 9073 5002
CG701342/1.14/ISS.2
In event of emergency: (Outside office hours) NI 0845 075 5588 | ROI 01 2916229
Calor complies with the International Organisation for Standardisation ISO 9001.