PACKAGING AND QUALITY ASSURANCE
| 3 CONTENTS General instructions 4 Label placement Normal pack 5 Flat pack, height more than 10 cm . . . . . . . . . . . . . 6 Flat pack, height less than 10 cm . . . . . . . . . . . . . . . 7 L – Shaped pack 8 Slante pack 9 Sofas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Make the joy last 11 Assembly instruction . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Legal compliance and quality assurance team General information and test 14 Timber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CSR and legal compliance 17 QC setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Quality flow Before the inspection 19 Master sample . . . . . . . . . . . . . . . . . . . . . . . . . 20 Trial production . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Complete order 22 Before shipment 23
GENERAL INSTRUCTIONS
Packing
The package
Protects the item as much as possible, without decreasing the loadability. Makes the handling from the factory to end destination as easy as possible Is informative about its content – see the following pages about label placement. Information is either printed or pasted onto the boxes with at sticker.
Stables
We do NOT use stables for closing of cardboards. We only use stables for closing of hardware bags and for connecting the sheets in the assembly instruction.
Moisture absorbent
On the desiccant sachets, we use illustrations only. Then we can use these bags in all countries.
Plastic bags
We print the following warning on all plastic bags in six languages, no matter what size the bag is: “Keep this bag away from babies and children. Do not use in cribs, beds, carriages or playpens. The thin film may cling to nose and mouth and prevent breathing”
All plastic bags with an opening perimeter greater than 360 mm must either be printed with illustrated pictogram or be perforated, so at least 1% of the material is removed- measure on 30 x 30 mm, anywhere on the plastic bag.
PO number, country of origin and Actona address
We label all items with Actona PO number, country of origin and Actona address in an inconspicuous place.
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Actona Group A/S Smedegaardvej 6 DK-7500 Holstebro
LABEL PLACEMENT
Normal pack
Knife symbol
Size: 40 x 40 mm
FSC logo
• ONLY use the FSC Marking if the item is certified
• Printed on sticker or box
• 3 x 3 cm from corner
• Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm
Shipping mark
Contains info about the box:
• Actona PO. No. (can be replaced by customer PO. No.)
• Number of cartons per item
• Gross weight for the carton
• Country of origin
• Number of items inside the carton
Actona standard label
• Size: 100 x 192 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No.
• EAN 13 from EAN code
Web address
• Place address centered on the box
• Place address 5.0 cm from the bottom of the box
• Address height 1.0 cm
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01 01 02
03
04
05 02 03 04 05
LABEL PLACEMENT
Flat pack, height more than 10 cm
> 10 cm
www.actonagroup.com
FSC logo
• ONLY use the FSC Marking if the item is certified
• Printed on sticker or box
• 3 x 3 cm from corner
• Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm
Shipping mark Contains info about the box:
• Actona PO. No. (can be replaced by customer PO. No.)
• Number of cartons per item • Gross weight for the carton • Country
Flat pack label
• Size: 100 x 200 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No.
• EAN 13 from EAN code
• Place address centered on the box • Place address 5.0 cm from the bottom of the
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02
symbol
01
Knife
Size: 40 x 40 mm
of
of
the
03 04
origin • Number
items inside
carton
Web address
height 1.0 cm 05 01 02 03 04 05
box • Address
LABEL PLACEMENT
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10 cm < 10 cm Cross lamp table chrome mm black glass TSG Crome base L: 50 W: 50 H:45 cm Art. No. 0426862047 Cross lamp table chrome 5 mm black glass TSG Crome base L: 50 W: 50 H:45 cm Art. No. 0426862047 EAN 13 Code 128 www.actonagroup.com
logo
the FSC Marking
the item is certified • Printed on sticker or box • 3 x 3 cm from corner • Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm 02 Knife symbol Size: 40 x 40 mm 01 Shipping mark Contains info about the box: • Actona PO. No. (can be replaced by customer PO. No.) • Number of cartons per item • Gross weight for the carton • Country of origin • Number of items inside the carton 03 Web address • Place address centered on the box • Place address 5.0 cm from the bottom of the box • Address height 1.0 cm 05 Text from Actona standard label • Item text in English • Article number • Size 100 x 200 mm Cross lamp table chrome 5 mm black glass TSG Crome base L: 50 W: 50 H:45 cm Art. No. 0426862047 06 Actona standard label • Size: 100 x 192 mm • Item text in English, Danish and German • Possible to make customer’s own item text Barcode • Code 128 from Actona item No • EAN 13 from EAN code 04 01 02 03 04 05 06
Flat pack, height less than
FSC
• ONLY use
if
LABEL PLACEMENT
Actona standard label
• Size: 100 x 192 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No
• EAN 13 from EAN code
• ONLY use the FSC Marking if the item is
Flat pack label
• Size: 100 x 200 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No.
• EAN 13 from EAN code
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L-shape pack FSC logo
certified
Printed on sticker or box
3 x 3 cm from corner
Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm 02 Knife symbol Size: 40 x 40 mm 01 Shipping mark Contains info about the box:
PO. No. (can be replaced
customer PO. No.)
of cartons per item
weight for the carton • Country of origin
of items inside the carton 03 Web address
address centered on the box
address 5.0 cm
bottom of the box
height 1.0 cm 05
•
•
•
• Actona
by
• Number
• Gross
• Number
• Place
• Place
from the
• Address
04
06 01 02 03 04 05 03 06 06
LABEL PLACEMENT
Slanted pack
03
FSC logo
• ONLY use the FSC Marking if the item is certified
• Printed on sticker or box
• 3 x 3 cm from corner
• Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm
Shipping mark
Contains info about the box:
• Actona PO. No. (can be replaced by customer PO. No.)
• Number of cartons per item
• Gross weight for the carton
• Country of origin
• Number of items inside the carton
Actona standard label
• Size: 100 x 192 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No
• EAN 13 from EAN code
Knife symbol
Size: 40 x 40 mm
Web address
• Place address centered on the box
• Place address 5.0 cm from the bottom of the box
• Address height 1.0 cm
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www.actonagroup.com
02
01
05
04 02 01 03 03 04 04 05
LABEL PLACEMENT
Soft pack (sofa) EAN
FSC logo
Knife symbol Size: 40 x 40 mm
• ONLY use the FSC Marking if the item is certified
• Printed on sticker or box
• 3 x 3 cm from corner
• Size: Vertical 10.7 x 6 cm or Horizontal 4.9 x 10.8 cm
Shipping mark
Contains info about the box:
• Actona PO. No. (can be replaced by customer PO. No.)
• Number of cartons per item
• Gross weight for the carton
• Country of origin
• Number of items inside the carton
Actona standard label
• Size: 100 x 192 mm
• Item text in English, Danish and German
• Possible to make customer’s own item text
Barcode
• Code 128 from Actona item No
• EAN 13 from EAN code
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13
128
Code
02
01
03
04 03 01 02 04
MAKE THE JOY LAST
A online guide for optimal maintenance of furniture
Redirection note
• An appendix will be attached to the Assembly Instruction
• Redirection note written in 20 languages A4 sized, black on white
Website
• Chose between 6 languages (Danish, English, German, French, Spanish and Portuguese)
• On the website, users can find Info regarding product, material, daily cleaning and maintenance
• Website is anonymous and not linked to Actona Group
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ASSEMBLY INSTRUCTIONS
WAIMEA 1H 2 / 8 Ø6x41 mm Ax24 Ø6x43 mm Bx20 Ø8x35 mm Cx46 400 mm D(L)x2 400 mm D(R)x2 Ex8 Fx2 Ø4x14 mm Gx12 Ø35 mm Hx2 Ø4x25 mm Ix6 Jx2 Ø15x12 mm Kx44 20 mm Lx18 Ø6x22 mm Nx4 Ø12x10 mm Ox8 Ø4x30 mm Px8 Ø4x30 mm Qx22 9 1 6 8 3 7 4 5 2 10 18 20 11 19 x2 13 x2 14 x2 12 x2 17 x2 15 x2 16 x2 12 |
Front page and Part list page Item name Line drawing Persons needed Assembly duration Tools needed 01 01 02 02 03 03 04 05 06 07 07 06 05 04 Part list, exploded view Close up content of the fitting bag Ø6x41 mm Ax24 Ø6x43 mm Bx20 Ø8x35 mm Cx46 400 mm D(L)x2 400 mm D(R)x2 Fx2 Ø4x14 mm Gx12 Ø35 mm Hx2 Ø4x25 mm Ix6 Jx2 20 mm Lx18 Ø6x22 mm Nx4 Ø12x10 mm Ox8 Ø4x30 mm Px8 Ø4x30 mm Qx22 9 1 6 8 3 7 4 5 2 10 18 20 11 14 x2 12 x2 17 x2 16 x2
3 8 Ax3 Cx4 Kx3 1 Ax3 Cx4 Kx3 2 7 4 8 5 A A A L L L C C C C A A A L L L C C C C 5 8 14 15 MAX 20 kg | 13
steps pages Zoom box Assembly steps Assembly instruction Fittings needed Maximum weight allowed 08 08 09 11 11 09 10 12 12 10
ASSEMBLY INSTRUCTIONS Assembly
LEGAL COMPLIANCE AND QUALITY ASSURANCE TEAM
General information and test
As we increasingly source furniture from a worldwide chain of suppliers, this is making the quality & safety assessment of furniture even more challenging. Adding to the complexity is the need for identifying and complying with regulatory and industry standards for the multiple markets, in which we will sell the furniture.
To make sure our products are legally compliant our Legal Compliance and Quality Assurance Team offer a wide range of services:
Test
We prioritize to test all the cover materials we use for our furniture (fabric, PU, leather etc.) this is in regards to both chemical and durability testing. We will test specific products according to applicable international and European safety standards to make sure they are safe in use.
Our furniture testing focus on the safety, strength, durability, fatigue, stability, impact, and flammability properties of the products. We also have a random testing control program in place, this means that we will randomly pick samples during Quality Control inspection and ask an accredited test institute to verify that the sample comply with the specified Actona requirements. This we do to ensure that the products are safe and not harmful for the user of the product.
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LEGAL COMPLIANCE AND QUALITY ASSURANCE TEAM
Timber
EU Timber Regulation (EU-TR) (EU) No 995/2010 – Europe. The purpose of the law is to prevent import of products made from illegal harvested wood.
The Regulation covers a wide range of timber products listed in its Annex using EU Custom code nomenclature. The applicable EU Custom codes for furnture are 9403 30, 9403 40, 9403 5000, 9403 60, 9403 90 30, and 441400. This means that not all kind of furniture is within the scope of the EU-TR (e.g. Chairs and sofas)
The importer is required to have a Due Diligence system in place. This means that the importer shall have access to the information about the timber used in the covered products. The wording “access” means that the retailer is not obliged to have the information on hand, but is given a certain period to collect the required information. Actona Group will maintain and make sure that we make a Due Diligence on all covered products. If the authorities ask for any documentation for a certain product, please contact your daily contact at Actona. We will make sure that we provide sufficient information to the authorities. This will apply no matter whether Actona or the retailer are classified importer. The Danish authorities have approved the Actona Due Dilligence system.
From November 30 2014, anyone importing a ‘regulated timber product’ into Australia will be required to have carried out due diligence prior to import, to comply with the Australian Illegal Logging Prohibition. The Due diligence requirement is the same as for EU-TR, therefore we can provide all the applicable documentation if required.
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1 Comit, scope & establish processes 9 Commit yo legal sourcing 9 Establish responsibilities & assure competence 9 Establish procedures 9 Initiate performance monitoring 9 Define scope of supply chain & products 9 Record supply chain info: • origin • suppliers • species • legality documentation 9 Collect additional supplychain info 9 Evaluate supply chain info 9 Identify risks: • forest management level • supplier level • risks of mixing and substitution 9 Specify risks where identified Mitigation options: 9 Additional documentation 9 Replace supplier 9 Source certified material 9 Supply chain verification audits
Obtain & manage supply chain info 3 Risk assessment 4 Risk mitigation
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LEGAL COMPLIANCE AND QUALITY ASSURANCE TEAM
Chemicals
REACH
REACH is a European Community Regulation on chemicals and their safe use (EC 1907/2006).
This regulation is mandatory for all products placed on the European market both by importers and by European manufactures. The REACH regulation
is a very complicated and extensive regulation, which set up requirements for both the importer and retailer. The legal department will make sure to update Actona with the changes to the regulation and will make sure that the Actona products are compliant.
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LEGAL COMPLIANCE AND QUALITY ASSURANCE TEAM
CSR, legal compliance and FSC
CSR – AUDIT
Acting socially and environmentally responsible has become a major issue for trade. The furniture industry in facing increasing concerns from the consumers about working condition in the production of the products. To meet the demands of acting socially and environmentally responsible, Actona Group is a member of Amfori, Business
Social Compliance Initiative (Referred to as BSCI hereafter). As a member of BSCI, our suppliers and we are committed to with all national laws and regulations, industry standards, Environment, health and safety, wage, working time, discrimination etc.
More information can be found on the BSCI website: https://www.amfori.org/content/about-amfori
LEGAL COMPLIANCE
The legal department makes sure that the product we sell comply with all national legal requirements both in regards to product safety and required documentation.
Copyrights
It is important for Actona that we do not sell products that infringe third-party rights both in regards to design, copyright, trademarks etc. The legal department is a part of the product development process to make sure that the new product does not infringe third parties rights. Actona collaborate with designers from all over Europe to develop new products. We will register their designs as a European Community Design.
SUSTAINABLE CERTIFIED WOOD
In order to support a more sustainable business, we want to be able to deliver sustainable certified wood by request. This is one of the reasons why we have become FSC certified.
What is FSC
The Forest Stewardship Council (FSC) is an international, non-governmental organization dedicated to promoting responsible management of the world’s forests. Since it is foundation in 1994, FSC has grown to become the world’s most respected and widespread forest certification system.
Why FSC
FSC works to improve forest management worldwide, and through certification creates an incentive for forest owners and managers to follow best social and environmental practices.
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QC SETUP
History
Actona established a QC department in China in 2002. Today we have Quality Control inspectors (QC) and Quality assurance inspectors (QA) located local all around Asia. Inspections in Eastern Europe are handled from the department in DK.
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QAM QUALITY DENMARK 4 QCM QC PLANING OPERATIONS MANAGER VP QUALITY QC
QUALITY FLOW
QC INSPECTION – Before the inspection
Quality department DK
At Actona, quality starts with the design of the product. Our highly skilled quality assurance team makes sure that the construction and packaging comply with our quality standard. Before we approve any new product, we will make sure that it complies with the legal requirements in your market and is safe for use.
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QUALITY FLOW
QC INSPECTION – Pre production sample
Quality Assurance
The sample developers will produce the pre production sample, and approve this sample (safety, durability, stability and general appearance).
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QUALITY FLOW
QC INSPECTION – Trial production
Quality Assurance + QC
Partial QC on an order (500 pcs/= 50). All new items has to go through a trial production. A trial production means that the factory produces a percentage of a regular order according to approved pre production sample, manufactured in the regular mass production line. This way we can ensure the production line can live up to the agreed pre production sample. We will check any potential issues during the trial production, such as pressure marks, stability, construction, packing, etc.
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QUALITY FLOW
QC INSPECTION – Complete order
QC report
Our quality control inspectors will check the products before shipment and make sure that the physical appearances live up to the quality requirements (QC report). In general minimum 5% of an order will be checked.
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QUALITY FLOW
QC INSPECTION – Before shipment
QC report
We inspect below overall subjects: Dimension, measuring, comparing with the signed master sample, color/ finish/ texture, packing, assembly/ assembly instruction, comfort, function, workmanship, sound, construction, stability, labels/ shipping marks, cleaning, etc…
When the inspector has finished the inspection he will issue a QC report, and we release the order for shipment.
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Actona Group A/S Smedegaardvej 6 DK – 7500 Holstebro Info@actonagroup.com www.actonagroup.com February 2023
