MEASURE TRAIN SUPPORT
The industry’s leading Customer Service Analysts & Training Provider
A wealth of ground-breaking performance management solutions and global data support properties to elevate standards and promote profitable business practices.
Achieve the greatest levels of Customer Service & Sales Performance
From pay & play and private member clubs, to large scale resorts, 59club’s proven strategy supports clients to improve and maintain elevated standards of customer service and profitability across the Golf, Leisure, Spa, F&B, Retail and Hospitality industry.
Our Services We offer industry leading performance management tools and global intel to assist you to retrain and upskill your workforce, measure inhouse standards and analyse industry comparable data to elevate customer acquisition, satisfaction and profits. Mystery Shopping • Satisfaction Surveys • MyTell App • Mentor • Metrics • Training & Support • Succession
and develop your entire customer journey
Monitor employee behaviour, sales & upselling aptitude, facility management and general operating procedures. Complete with industry benchmarks, our data driven learning will develop your people & procedures to exceed customers’ evolving expectations across Golf, Leisure, Spa, Food & Beverage, Retail and Hospitality.
Measure
Mystery Shopping
Surveys
the
Generate real-time feedback Utilise intelligent software and industry specific survey templates to evaluate customer & employee satisfaction levels, prompting
necessary actions to breed loyalty, increase spend and secure referral & repeat business.
Streamline Operations Management, Advance Employee & Member Experience
Utilise live performance data submitted by the management team, employees and club members to make informed decisions to elevate satisfaction levels, retention rates & profits. The App will track trends, monitor patterns of performance, whilst generating statistics for periodic reviews.
Mentor
The intelligent virtual education experience
Hosting 59club’s acclaimed Sales & Service training programs and contributor content, providing education and development pathways to all aspiring employees.
Intelligent learn notifications link directly from a venue’s mystery shopping performance data, to the relevant lesson within Mentor, working to upskill staff and address any shortcomings.
Metrics
Financial intel empowering astute judgements and decisions
Metrics combines differing financial & numerical statistics to provide clarity around a venues financial performance, with the ability to make direct comparisons to the industry and venues of a similar nature.
Training & Support
An acclaimed route to employee development
59club’s training services have assisted hundreds of venues worldwide to adopt proven Sales & Service tactics to educate and motivate the team. Tailored to your venue’s specific needs, our training managers will address any weaknesses in performance, and realign in-house standards.
Our Regional Managers provide full support and guidance throughout your journey with 59club, ensuring that you realise your greatest successes.
Succession
Personal development program for aspiring industry leaders
Succession supports its members to reach their full potential, providing refined learning opportunities that feeds personal growth and drives career progression. As leading experts across sport and business share their knowledge, with new content and talented contributors constantly added to accelerate our holistic blend of education.
The digital learning platform acts as a hub to connect progressive individuals with the latest video, audio and written educational content, all centered around
Successions’ seven key areas of development.
59club’s Sales & Service Excellence Awards
Famously known as the ‘Oscars’ of the hospitality industry, 59club’s Annual Awards Event recognises and rewards individuals, teams, management, individual properties and groups for delivering Sales & Customer
Service ‘Excellence’ across its affiliate venues. With additional Quarterly Honours, recognising the industry’s top performers for their achievements throughout the year.
Our Supporters & Clients
A good partner has social and environmental responsibility at the core of its principles. 59club is an industry leader, not a follower.
We have already started the project with 59club UK and our Global head office becoming carbon neutral in 2022.
59club’s entire network of operations will be carbon neutral by 2030 at the very latest if not much, much sooner.
www. 59clubcanada. com Ryan Tracy r yan.tracy@59club.com 905 - 904 - 1062 Hendrick van der Geld hendrick@59clubcanada.com 416 909 5775