MEASURE • TRAIN • SUPPORT • REWARD
The industry’s leading Customer Service Analysts & Training Provider
A wealth of ground-breaking performance management solutions and global data support properties to elevate standards and promote profitable business practices.
Achieve the greatest levels of Customer Service & Sales Performance
From pay & play and private member clubs, to large scale resorts, 59club’s proven strategy supports clients to improve and maintain elevated standards of customer service and profitability across the Golf, Leisure, Spa, F&B, Retail and Hospitality industry.
Our Services
We offer industry leading performance management tools and global intel to assist you to retrain and upskill your workforce, measure inhouse standards and analyse industry comparable data to elevate customer acquisition, satisfaction and profits.
Mystery Shopping • Satisfaction Surveys • MyTell App • Mentor • Metrics • Training & Support • Club Study • Succession
Mystery Shopping
Measure and develop your entire customer journey
Monitor employee behaviour, sales & upselling aptitude, facility management and general operating procedures. Complete with industry benchmarks, our data-driven learning will develop your people & procedures to exceed customers’ evolving expectations across Golf, Leisure, Spa, Food & Beverage, Retail and Hospitality.
Surveys
Generate real-time feedback
Utilise intelligent software and industry specific survey templates to evaluate customer & employee satisfaction levels, prompting the necessary actions to breed loyalty, increase spend and secure referral & repeat business.
Experience
Utilise live performance data submitted by the management team, employees and club members to make informed decisions to elevate satisfaction levels, retention rates & profits.
The App will track trends, monitor patterns of performance, whilst generating statistics for periodic reviews.
Streamline Operations Management, Advance Employee & Member
Mentor
The intelligent virtual education experience
Hosting 59club’s acclaimed Sales & Service training programs and contributor content, providing education and development pathways to all aspiring employees.
Intelligent learn notifications link directly from a venue’s mystery shopping performance data, to the relevant lesson within Mentor, working to upskill staff and address any shortcomings.
Club Study
Connecting Managers with industry insights and a global community
Through collaboration, the fortnightly 59Club Study report highlights data and opinion collected from a global network of Club Managers working within the Golf, Leisure & Hospitality Industry.
Each short survey collects technical, conceptual, and philosophical responses from the 59Club Study Community, inspiring curiosity and generating industry insight to empower club managers to make informed data-driven decisions about their club and operation.
Metrics
Financial intel empowering astute judgements and decisions
Metrics combines differing financial & numerical statistics to provide clarity around a venues financial performance, with the ability to make direct comparisons to the industry and venues of a similar nature.
Training & Support
An acclaimed route to employee development
59club’s training services have assisted hundreds of venues worldwide to adopt proven Sales & Service tactics to educate and motivate the team. Tailored to your venue’s specific needs, our training managers will address any weaknesses in performance, and realign in-house standards.
Our Regional Managers provide full support and guidance throughout your journey with 59club, ensuring that you realise your greatest successes.
Succession
Personal development program for aspiring industry leaders
Succession supports its members to reach their full potential, providing refined learning opportunities that feeds personal growth and drives career progression. As leading experts across sport and business share their knowledge, with new content and talented contributors constantly added to accelerate our holistic blend of education.
The digital learning platform acts as a hub to connect progressive individuals with the latest video, audio and written educational content, all centered around Successions’ seven key areas of development.
59club’s Sales & Service Excellence Awards
Famously known as the ‘Oscars’ of the hospitality industry, 59club’s Annual Awards
Event recognises and rewards individuals, teams, management, individual properties and groups for delivering Sales & Customer
Service ‘Excellence’ across its affiliate venues.
With additional Quarterly Honours, recognising the industry’s top performers for their achievements throughout the year.
Our Clients
A good partner has social and environmental responsibility at the core of its principles.
59club is an industry leader, not a follower. We have already started the project with 59club UK and our Global head office. Their 2022 ESG performance is in its audit process
and it has made huge strides in significantly reducing, and offsetting their carbon footprint, with the ultimate goal of becoming carbon neutral.
We plan to publish our status once it has been independently agreed by NCZ.
Our wider aim will see 59club’s entire network of operations achieve net-zero emissions by 2030 – if not much sooner.
www.59club.com James Ibbetson james@59club.com 07843 053 705 Matt Roberts matt@59club.com 07557 561 501 Danielle Thomas danielle@59club.com 07966 628 038 Alice Cox - Cooper alice@59club.com 07485 353 783 Will Hewitt will@59club.com 07483 053 705