How to Extend Salesforce Digital Engagement Capabilities?

360 SMS How to Extend Salesforce Digital Engagement Capabilities?

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Siddharth Sehgal

What is Salesforce digital engagement?

What is Salesforce Digital Engagement?

Salesforce digital engagement is a Salesforce product that helps business ventures to serve prospects and customers connecting through different channels like SMS, WhatsApp, Facebook, Webchat, Twitter, etc.

Things to know about Salesforce Digital Engagement

Things to know about Salesforce digital engagement Enabling Text Notifications Manually

No free trial is Available

Users cannot initiate a conversation and have to wait for an incoming text. Also, agents have to switch to mode from Offline to Online to enable text notifications.

Salesforce Digital engagement does not provide any free trial.

One had to buy a DE license which costs $75 per user per month to give it a try.

Bulk messaging only through Process Builder

Limited Automated conversations

Bulk messaging is possible only through Process Builders. With PB, you can send bulk messages to up to 200-300 records only.

With every purchased license, a user gets 25 bot conversations only. After 25 automated conversations, a user might have to pay additionally.

How to extend Salesforce Digital Engagement capabilities

Extending Salesforce Digital Engagement capabilities The best way to extend the capabilities of Salesforce Digital Engagement is to switch to Salesforce Digital Engagement on Steroids (DEOS) DEOS is a combination of Salesforce Digital engagement and the 360 SMS app.

3 best Ways Salesforce Digital Engagement on Steroids (DEOS) help businesses

Salesforce Digital Engagement on Steroids for Businesses Bring Point and click Automation and Out-of-the-box Features

Extend DE and 360 SMS Capabilities over 4 More Clouds

With DEOS, you can incorporate point-and-click automation into your business operations and load DE with out-of-the-box messaging features like voicemails, link tracking, CTI, etc.

With the combination of the two, you can extend usage over 4 more Salesforce clouds. This includes Sales Cloud, Service Cloud, Marketing Cloud, and Pardot.

Use 8 Channels and Bring Your Own Number With DEOS, you can avail of the advantages of eight channels which are SMS, MMS, WhatsApp, Facebook, WeChat, Viber, LINE, and Telegram.

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