360 SMS Salesforce Users: Here are Capabilities you Should Get from your Salesforce SMS Integration
CEO Siddharth Sehgal
1. Faster Messaging at Scale
You should be able to send messages at scale on your term using customizable lists, campaigns, and Salesforce reports to reach millions in one fell swoop.
2. P2P messaging
You should be able to send SMS from Salesforce accessing chat history to tap into meaningful one-on-one conversations.
3. SMS drip Campaigns
The campaign is the most common activity performed in the business. You should be able to run multi-channel campaigns to target audiences better. It would be good if you could view the campaign progress and stages at which each campaign member is.
4. DIY Automation Your Salesforce SMS integration should support DIY configurable automation so that you can automate text messages without depending on experts and also configure surveys, chatbots, and questionnaires.
Filters
5. Keyword
You should be able to segment text responses by applying keyword filters. This would help you to respond faster while running campaigns.
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