Making Sense of a Salesforce Chat App

360 SMS Making Sense of a Salesforce Chat App Powered by 360 Degree Cloud Technologies Scale Texting in Minutes| Reduce Turnaround Time

CEO

Siddharth Sehgal

3 best reasons to consider Salesforce Chat App for business?

Reduces Customer Wait Times Chat app in Salesforce is the best way to respond instantly to address customer inquiries in real-time and reduce their wait times which helps to improve customer experiences.

Handles Multiple Chats at Once With the Salesforce chat app, the service team can handle multiple conversations at once without compromising the quality of resolution provided to a customer.

Consistent Brand Experience Conversations through a Salesforce chat app do not encounter mood swings like humans. Thus, the service team can maintain consistency in brand voice, tone, and language using a chat app and deliver a consistent brand experience.

3 things to look at before choosing a Salesforce Chat App

Easy Configurability With easy chat configurability, users can configure a chatbot on their own without much effort, which saves time in return.

Costing Buying a chatbot or getting a chatbot built by experts increases business investments.

So choose a Salesforce chat app that allows users to build a chatbot themselves for every unique use case. This way, you can create numerous chatbots with a one-time investment.

Degree of Dependency on Experts A complex process of configuring a chatbot that involves notable code work has more dependency on experts. This leads to delays in operations. No-code chatbots reduce the dependency on experts and accelerate the process.

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