NSW Government Resumes Examples

NSW GOVERNMENT EXAMPLES OF WORK

MIKE RANDALL

linkedin.com/in/mike - randall - 56aa221b/

As a highly accomplished and analytically astute finance professional with advanced expertise in data interpretation, strategic financial management and performance optimisation, I am eager to contribute my capabilities to the role of Finance Business Partner and Data Analyst/Management Accountant at the Department of Health and Aged Care. My extensive experience in asset governance, complex financial modelling and multidimensional budget forecasting has honed my capacity to synthesise intricate financial datasets into meaningful intelligence that informs executive decisionmaking and drives organisational excellence. Proficient in leveraging enterprise-level financial systems, including SAP, TM1 and Microsoft Dynamics, I am dedicated to delivering precise, timely and strategically aligned financial insights that strengthen fiscal stewardship and organisational resilience. Renowned for cultivating productive partnerships with senior stakeholders, I consistently promote transparency, accountability and sustainable resource utilisation across diverse operational contexts. I am deeply motivated to apply my analytical acumen, strategic foresight and commitment to continuous improvement in support of the Department’s mission, ensuring the highest standards of financial governance and contributing to the effective delivery of impactful health and aged care initiatives on a national scale.

QUALIFICATIONS & TRAINING

2024 Data Analytics for Accountants and Auditors

2023 Advanced Financial Modelling & Forecasting

2021 Financial Systems and Reporting (SAP & TM1)

2020 Budgeting, Forecasting and Financial Planning

2019 AICPA & CIMA Global (ID: 990796033)

2018 Personal Tax Return Training

2014 Masters in Business Administration (Major Accounting)

2013 Bachelor in Business Administration (Major Accounting)

KEY SKILLS & COMPETENCIES

 Advanced Microsoft Dynamics System Expertise

 Compliance with Australian Accounting Standards

 Stakeholder Collaboration and Relationship Management

 Asset Management and Reconciliation Procedures

 Financial Policy Development and Implementation

 Comprehensive Financial Process Optimisation

 Analytical Problem-Solving and Evaluation Skills

 Cost Recovery and Control Implementation

 Financial Systems Management (SAP, TM1)

 Data Interpretation and Executive Reporting

 Complex Financial Modelling and Forecasting

 Inventory Processing and Financial Reporting

 Development of Risk and Credit Control Strategies

 Executive-Level Financial Report Preparation

 High-Level Data-Driven Analysis and Reporting

 Advanced Financial Data Interpretation

CPA Australia

CPA Australia

KPMG Learning Academy

Chartered Accountants Australia & New Zealand

Chartered Institute of Management Accountants

H&R Block Australia

University of Dhaka

University of Dhaka

 Strategic Budgeting and Forecasting Planning

 Comprehensive Stakeholder Needs Assessment

 High-Level Financial Documentation Preparation

 Statutory Reporting and Compliance Oversight

 Audit Support and Assurance Coordination

 Professional Stakeholder Relationship Building

 Cross-Functional Team Coordination Expertise

 Strategic Decision-Making Support Functions

 Monitoring Financial Performance Metrics

 Forecasting and Expenditure Pattern Analysis

 High-Value Asset Lifecycle Management

 Data-Driven Executive Decision-Making Support

 Innovative Financial Systems Enhancement

 Accurate Financial Variance Analysis

 Collaborative Financial Team Leadership

 Financial Training and Technical Support

EMPLOYMENT HISTORY

Jun 2018

Sydney, New South Wales Management Accountant

Industrial Plant & Service Australia Pty Ltd specialises in providing high-quality industrial maintenance, engineering, and plant services across various sectors, including mining, oil & gas, and manufacturing. With a focus on safety, reliability, and innovation, the company delivers tailored solutions that enhance operational efficiency and equipment longevity.

RESPONSIBILITIES:

 Play a critical role in supporting the financial health of the organisation. Including responsibility for preparing financial reports, budgets, and forecasts, as well as providing insightful analysis to guide strategic decision-making.

 Conduct meticulous and comprehensive financial analysis, manage complex SAP processes and uphold rigorous standards of fiscal reporting accuracy to ensure that all financial data reliably supports informed decision-making.

 Leverage advanced tools, including Xero and Microsoft Excel, to deliver precise job costing, variance analysis, and detailed balance sheet reconciliations, enhancing financial clarity and operational accountability.

 Direct credit insurance management, monitor accounts receivable invoicing in SAP, and foster strong client relationships to ensure timely payments and debt recovery, strengthening the company’s financial resilience.

 Develop comprehensive job cost preparations and execute thorough analyses of budget forecasts versus actuals, proactively identifying financial variances and facilitating strategic adjustments.

 Lead SAP ERP system administration, including hands-on management and maintenance, and spearhead SAP implementation in the Malaysian branch to optimise cross-border financial processes and data integrity.

 Executed comprehensive balance sheet GL reconciliations on a monthly and year-end basis, accurately posting results in SAP to ensure seamless compliance, transparency and integrity in financial reporting processes.

 Supported complex financial audits by preparing, verifying and organising documentation, delivering robust audit trails, and ensuring timely BAS reconciliations, payable submissions and adherence to statutory obligations.

 Oversaw inventory management functions and conducted monthly depreciation runs within SAP, maintaining accurate asset valuations and contributing to improved decision-making and strategic resource allocation.

 Acted as a central point of control for vendor creation and maintenance, monitoring payment processes, particularly with new suppliers, to safeguard the organisation from financial and reputational risks.

 Updated and refined workflow management processes within Xero, streamlining operational procedures to enhance efficiency, strengthen accuracy and optimise overall resource utilisation across financial functions.

KEY ACHIEVEMENTS:

 Successfully implemented SAP Business One in the Malaysian branch, achieving a seamless system integration that significantly fortified data consistency, efficiency and cross-border financial accuracy across international operations.

 Prevented a potential $56,000 financial loss from a fraudulent claim by conducting rigorous due diligence checks on new international vendor transactions, exemplifying a proactive and strategic approach to comprehensive risk management.

 Recovered a substantial $170,000 amount that was at risk of being overlooked in a complex customer claim, achieved through exceptional attention to detail and analytical precision, underscoring a steadfast commitment to safeguarding vital company assets. Nov 2014 - Sep 2017

Lead Management Accountant

Samsung India Electronics Pvt Ltd is a leading consumer electronics company, offering a wide range of innovative products, including smartphones, home appliances, and smart devices. As a subsidiary of Samsung Electronics, the company is committed to delivering cutting-edge technology and premium quality to enhance customer experiences across India.

RESPONSIBILITIES:

 Directed comprehensive management accounting functions and rigorous budget oversight, ensuring meticulous financial tracking and the generation of timely, precise reports to support high-stakes strategic decision-making.

 Exercised expert vendor management skills, encompassing the full lifecycle of vendor claims and payment processes, while ensuring seamless account reconciliation and settlement, thereby fostering strong, collaborative vendor relationships.

 Designed and conducted detailed analyses of strategic initiative proposals, with particular focus on precision and compliance. All proposals were systematically prepared and submitted in SAP, aligning closely with organisational objectives.

 Spearheaded the management of marketing expense forecasts, ensuring the accuracy of financial submissions and maintaining strict alignment with budget projections to prevent overspend and optimise resource allocation.

 Developed and delivered comprehensive weekly reports contrasting actuals against planned financial targets, enabling senior leadership to identify performance variances, address discrepancies, and enact corrective actions.

 Ensured full compliance through vigilant tracking of execution orders and adherence to Advertising & Promotion (A&P) policies, thereby supporting the integrity and effectiveness of policy implementations.

EMPLOYMENT HISTORY

KEY ACHIEVEMENTS:

 Received high commendation from management and Regional Headquarters for exceptional audit support, streamlining audit processes and upholding rigorous standards of compliance and precision, ensuring the seamless flow of audit operations.

 Played a pivotal role in supporting both quarterly financial audits and forensic audits by ensuring the audit-readiness of all financial records, underscoring the organisation's commitment to accuracy, compliance, and audit excellence.

 Earned accolades from senior leadership for exemplary vendor management, recognised for building resilient vendor relationships and expediting timely claim settlements, which significantly enhanced operational efficiency.

 Successfully elevated the precision of marketing expense forecasts, contributing to stronger financial governance and optimised budget allocations, ultimately supporting the company's strategic financial stability.

Sep 2010 - Oct 2014 COATS BANGLADESH LTD | www.coatsbd.com Bangladesh

Executive Accounts

Coats Bangladesh Ltd is a leading manufacturer of industrial threads and consumer textiles, supplying high-quality products to the apparel and footwear industries. As part of Coats Group, the company leverages cutting-edge technology and sustainable practices to deliver innovative solutions that enhance product durability and performance.

RESPONSIBILITIES:

 Prepared comparative financial statements with detailed analysis and comprehensive reports on revenue and expenditure. This process involved conducting in-depth reviews of financial data to ensure accuracy and provide insights for monthly financial reporting, aiding in informed decision-making for senior management.

 Ensured accurate provisioning for multiple departments, aligning budgetary allocations with contractual agreements and long-term strategic objectives, collaborating with department heads to forecast and allocate resources effectively.

 Recorded and maintained daily journal entries, including critical month-end adjustments and reconciliations. I ensured thorough financial documentation, supporting the integrity of financial records and compliance with audit standards.

 Managed communication and payments for group creditors, providing management with up-to-date status reports.

 Participated in monthly health and safety meetings as a member of the H&S team, ensuring safety compliance.

 Assisted the Finance Manager in variance analysis between actual results, budget and forecasts to inform

 decision-making and conducted detailed balance sheet reconciliations to maintain financial accuracy and integrity.

 Participated in regular finance and administration staff meetings to streamline processes and foster collaboration.

 Facilitated inter-company balance confirmations for receivables and payables, ensuring financial consistency.

 Led month-end reporting of overhead costs to the Group, contributing to overall financial transparency.

 Collaborated closely with the Finance Controller to ensure timely and accurate month-end closing processes.

 Conducted variance analysis, providing insights into discrepancies to aid in financial planning and control.

 Supported year-end audits by providing essential financial documentation and reconciliations.

ACHIEVEMENTS:

 Promoted from Accounts Officer to Executive Accounts due to consistent high performance, meeting tight deadlines, and demonstrating strong analytical skills in all aspects of financial reporting and analysis.

 Played a key role in implementing a online purchase requisition system, significantly streamlining procurement operations, reducing administrative errors and substantially enhancing approval speed and process transparency.

 Proactively identified, investigated and addressed critical variance gaps through detailed financial and trend analysis, resulting in markedly improved accuracy, accountability and reliability in budgeting and forecasting processes.

REFEREES AVAILABLE ON REQUEST

IRENE TOMLINSON

Demonstrating exceptional results as an accomplished client relationship and project coordination professional, I am eager to leverage my experience and make a valuable contribution as a Project Support Officer, Partnerships and Impact at the Cancer Institute NSW. Possessing a strong foundation in stakeholder engagement, project delivery and data-driven program support, I bring proven expertise in managing complex workflows, maintaining governance documentation and coordinating cross-functional initiatives in alignment with strategic objectives. My background in health, research, and commercial settings has honed my ability to balance multiple priorities while maintaining exceptional attention to detail and adherence to deadlines. Adept at analysing data, preparing reports and communicating with clarity across diverse stakeholder groups, I thrive in collaborative environments that demand initiative, accuracy, and critical thinking. I am motivated by opportunities to contribute to projects that enhance community wellbeing and drive measurable outcomes in cancer prevention and care. Guided by values of respect, openness and accountability, I am eager to actively support the Cancer Institute NSW’s mission to reduce the impact of cancer across the state through program coordination, strategic partnerships, collaborative stakeholder engagement and evidence-based decision-making.

QUALIFICATIONS

2014 - 2017 BACHELOR OF MEDIA AND COMMUNICATION University of Wollongong

• Major: Digital Media Minor: English Literature, International Studies

• One semester exchange abroad at Guandong University of Foreign Studies, Guangzhou, China 2016

PROFESSIONAL DEVELOPMENT

2024 First Aid Certificate - SLSA Education Surf Life Saving NSW Academy

2024 Advanced Resuscitation Techniques - SLSA Education Wanda

2020 Delivery Tips for Speaking in Public Linkedin

2020 Financial Basics Everyone Should Know Linkedin

2011 Bronze Medallion - SLSA Education Wanda

KEY SKILLS & COMPETENCIES

 Project Coordination and Delivery: Skilled in coordinating complex, multi-faceted projects, tracking deliverables, managing competing priorities and ensuring alignment with organisational objectives, timelines, governance frameworks.

 Stakeholder Relationship Management: Adept at cultivating and sustaining trusted professional relationships across diverse internal and external partners, fostering collaboration, engagement, and mutually beneficial long-term outcomes.

 Research and Data Analysis: Experienced in synthesising large and complex datasets to develop actionable insights, performance dashboards and strategic recommendations that inform policy decisions and operational improvements.

 Governance and Compliance Support: Knowledgeable in developing, maintaining and reviewing documentation, procedural governance systems, and compliance frameworks to ensure consistency, accountability, transparency.

 Health and Research Sector Knowledge: Strong understanding of the health, research and reporting environment, with demonstrated ability to integrate evidence-based practice, stakeholder input, and policy considerations.

 Communication and Reporting Excellence: Highly skilled in drafting, editing and delivering precise correspondence, executive reports and official responses that clearly convey complex information to varied audiences with professionalism.

 Time and Priority Management: Proficient in managing multiple concurrent priorities, balancing operational deadlines and administrative tasks while maintaining exceptional accuracy, attention to detail and quality outcomes.

 Event and Program Support: Experienced in coordinating professional events, workshops and stakeholder engagement initiatives that strengthen program delivery, collaboration, and measurable impact across multiple project streams.

 Analytical Problem Solving: Demonstrated ability to identify systemic process gaps, conduct root-cause analysis, develop creative solutions, and implement improvements that enhance organisational efficiency and service quality.

EMPLOYMENT HISTORY

Jan 2019 - Current FACTSET

Sydney, New South Wales

Dec 2021 - Current Sales Manager

Jan 2019 - Dec 2021 Senior Consultant

Sales Manager

RESPONSIBILITIES:

• As a Sales Manager, I am responsible for retaining and expanding a diverse portfolio of high-value clients by delivering tailored commercial and data-driven solutions that address complex regulatory requirements and evolving industry challenges. Furthermore, I manage the full sales lifecycle including prospecting, solution design, proposal development and contract negotiation, ensuring each engagement delivers measurable value and aligns with client objectives. My role involves cultivating trusted, long-term relationships with institutional clients, leveraging market intelligence to identify growth opportunities and position FactSet as a strategic partner of choice. I also collaborate closely with internal teams to ensure seamless delivery of solutions, client satisfaction, and ongoing account development.

ACHIEVEMENTS:

• Successfully managed the Australian portfolio of one of the world’s premier global asset managers, representing a significant portion of the organisation’s broader APAC business. Despite the challenge of navigating global commercial discussions driven predominantly offshore, I successfully cultivated trusted relationships with senior local stakeholders to identify and close revenue-generating opportunities within the Australian market. Leveraging a strong professional rapport with the Head of Performance Australia, I identified an untapped data opportunity for the front-office investment team. Operating under the constraints of a legacy contract that lacked flexibility and was due for global renewal within six months, I devised a solution that worked within these limitations to ensure immediate value delivery. Once the bulk of the data implementation was completed, I collaborated with our data specialists and the client to develop a bespoke data request framework that expedited turnaround times and streamlined future requests. This initiative resulted in securing USD $55,000 in annual recurring subscription revenue over two consecutive years for the Australian division, with the account continuing to expand organically through additional data-driven engagements and enhanced client satisfaction.

Senior Consultant

RESPONSIBILITIES:

• As a Senior Consultant, I led the implementation and adoption of FactSet’s analytical and data management platforms across enterprise clients, driving uplift initiatives, client training programs, and large-scale project rollouts. I worked collaboratively with cross-functional teams including Sales, Product, and Technical Specialists to deliver integrated client outcomes aligned with industry best practice and corporate governance standards. My responsibilities included providing advanced product demonstrations, troubleshooting technical queries, and designing customised workflows to optimise operational efficiency. I also acted as a key liaison between clients and internal stakeholders to influence product development, enhance user experience, and ensure client success across complex, multi-stakeholder environments.

ACHIEVEMENT:

• During my tenure as Consultant, I was responsible for strengthening client engagement and product adoption across a broad portfolio of sell-side and wealth management institutions, encompassing both banking and advisory clients. I developed an in-depth understanding of each client’s operational workflows, identifying areas where FactSet’s analytical and data solutions could drive measurable efficiency and strategic value. Taking a proactive and targeted approach, I designed tailored group sessions for specialist teams such as healthcare research and mergers and acquisitions, ensuring content relevance and user engagement. Through this disciplined outreach strategy, I achieved the highest number of live client contacts within the Australian Consulting team, with 338 meetings and calls recorded. Furthermore, I achieved the highest percentage of unique users engaged (46.1%), demonstrating my commitment to expanding client reach rather than relying on repeat interactions. These results directly contributed to increased product stickiness, strengthened client relationships, and the generation of new sales opportunities for the broader business development team.

Jun 2018 - Jul 2019

RESPONSIBILITIES:

IQPC AUSTRALIA

Sydney, New South Wales

Conference Producer

• As a Conference Producer, I was responsible for the end-to-end project management and successful delivery of large-scale industry conferences across both private and public sector portfolios. I conducted in-depth market research to identify emerging trends, developed event concepts, and secured senior executives and thought leaders as keynote speakers. The role required strong organisational and stakeholder engagement skills to coordinate multiple projects simultaneously within strict timeframes. I also curated marketing content, collaborated with sales and operations teams, and ensured each event achieved its commercial objectives and exceeded delegate expectations.

EMPLOYMENT HISTORY

ACHIEVEMENTS:

• As a Conference Producer, I was responsible for the end-to-end design, development and execution of high-profile professional learning and networking summits for executive leaders across both the private and public sectors. Operating within an intensive 20-business-day production cycle, I managed up to six concurrent projects across diverse industries, overseeing all aspects of event production including marketing, sponsorship, sales, and on-site delivery. I revitalised a small-scale conference focused on the corrections sector, which had previously achieved limited success, by conducting in-depth market research to identify innovative topics, emerging trends and thought-provoking industry challenges. I successfully produced the third and fourth annual summits, which featured an impressive calibre of speakers from government and industry, including international representatives from New Zealand, the United Kingdom and Belgium. Through strategic program enhancement, targeted marketing and strengthened stakeholder engagement, I transformed the event into a mid-scale, commercially successful conference, achieving a $200,000 AUD increase in revenue within one year while elevating the brand’s reputation and market presence.

CONFERENCES:

• Cyber Security for the Public Sector 2018

• New Generation Learning Space Design 2019

• Student Retention and Success 2019

• Future Facilities Management 2019

• Service Desk Transformation 2019

• Government Service Design 2019

• Future Prisons 2018 & 2019

Jun 2017 - Sep 2018 THE GREENERY CRONULLA

Sydney, New South Wales

Hospitality Worker

RESPONSIBILITIES:

• As a Hospitality Worker, I delivered high-quality customer service within a dynamic café and events environment, consistently ensuring guest satisfaction and operational excellence. I assisted with food and beverage preparation, table service and front-of-house presentation, maintaining a polished and welcoming atmosphere for patrons. The role demanded strong interpersonal communication, multitasking and teamwork to sustain smooth service flow during peak trading periods. I also contributed to event setup and pack-down, diligently adhering to hygiene, safety, and quality standards aligned with organisational policies and hospitality best practice.

Apr 2018 - Jun 2018 WEBPROFITS

Sydney, New South Wales

Content Marketing Producer

RESPONSIBILITIES:

• As a Content Marketing Producer, I developed and implemented digital marketing content strategies to strengthen client visibility and engagement across multiple online platforms. I created and edited written, visual, and social media content aligned with brand messaging, SEO objectives, and campaign timelines. The role required collaboration with designers, strategists, and account managers to ensure all deliverables met performance goals and client expectations. I also monitored analytics and campaign outcomes, providing insights to optimise content effectiveness and audience reach.

Mar 2016 - Feb 2017

XANA PUBLISHING AND MARKETING

Sydney, New South Wales

Assistant Editor

RESPONSIBILITIES:

• As an Assistant Editor, I supported the editorial team in the planning, reviewing, and publication of digital and print content across various client projects. I assisted with proofreading, formatting, and quality assurance to ensure accuracy, consistency, and adherence to brand and style guidelines. The role required close collaboration with writers, designers, and marketing staff to meet tight publication deadlines and maintain high production standards. I also contributed to research, content development, and administrative coordination to facilitate smooth editorial and publishing operations.

AWARDS & COMMUNITY WORK

• Volunteer Life Guard - Surf Life Saving NSW (2009 - 2015)

• New Columbo Scheme Scholarship (2016)

ANT HONY ROGERS

linkedin.com/in/ tony - rogers - 42 aa9 9 2b/

An accomplished data specialist with a distinguished career in advanced analytics, automation and strategic reporting, including my current role as a Business Analyst at Transport for NSW (TfNSW) since 2023, I am poised to elevate operational excellence as a Data Solutions Analyst at TfNSW. Possessing an advanced proficiency in ERP systems, data visualisation platforms such as Power BI and complex integration frameworks, I bring a demonstrated capacity to architect innovative data solutions that enhance decision-making and optimise performance outcomes. My expertise lies in identifying systemic inefficiencies, designing robust automation pipelines and synthesising multidimensional datasets into actionable insights that drive organisational transformation. Renowned for my analytical rigour and stakeholder engagement acumen, I have consistently delivered data strategies that align with and exceed organisational objectives. A dynamic problem-solver and forward-thinking professional, I am dedicated to fostering a culture of precision, innovation and operational synergy to advance Transport for NSW’s vision of reshaping mobility and customer experiences across NSW.

QUALIFICATIONS & TRAINING

2014 - 2015

GRADUATE DIPLOMA IN ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS

Victoria University, Melbourne HIGHLIGHTS:

 Successfully completed all certifications in ERP and implementation, including SAP certification.

 Achieved High Distinctions in Computerised Accounting in ERP Systems; Business Process Engineering; Resource Planning Systems Implementation; Business Analytics; Mobile Computing Application Programming.

2001 - 2003 MICROSOFT CERTIFIED APPLICATION SPECIALIST

Microsoft HIGHLIGHTS:

 Earned certifications in advanced Microsoft Office applications, including Microsoft Office Access Expert; Microsoft Office Excel Expert; Microsoft Access Expert and Microsoft Excel Expert

KEY SKILLS & COMPETENCIES

 Data Analysis, Visualisation and Reporting Frameworks: Highly proficient in utilising Power BI, Microsoft Excel and SQL to design comprehensive dashboards, streamline reporting processes and facilitate strategic decision-making.

 Financial Process Automation: Automate end-to-end reporting workflows to enhance efficiency, accuracy and data integrity across financial operations. Leverage ERP systems and advanced analytics tools to streamline reporting.

 Data Integration Methodologies and Process Automation: Demonstrated expertise in conceptualising, designing and implementing seamless enterprise data integration pipelines and robust automation frameworks to maximise efficiency.

 Business Intelligence Strategy and Insightful Data Delivery: Adept in synthesising complex, multidimensional datasets into actionable, value-driven insights that directly inform organisational strategies and drive impactful business growth.

 Stakeholder Relationship Management: Extensive experience in fostering collaborative relationships with cross-functional teams and external partners, ensuring the alignment of data-driven solutions with overarching business priorities

 Data Governance and Robust Security Protocols: Advanced capabilities in enforcing high standards of data integrity, implementing quality assurance measures, and maintaining compliance with data governance frameworks

 Strategic and Systematic Problem-Solving: Skilled in identifying and resolving technical and data-related challenges, employing critical-thinking strategies to enhance system functionality and support innovative and sustainable solutions.

 Performance Metrics, Monitoring, and Analytical Reporting: Expert in developing sophisticated performance metrics, designing precision-based measures, and crafting detailed reports to evaluate progress and ensure accountability

 Technology Implementation, Adoption and Transformational Innovation: A strong advocate for incorporating emerging technologies and pioneering practices to optimise workplace systems, enhance scalability and deliver data solutions.

 Project and Workflow Optimisation Strategies: Proficient in analysing operational workflows, implementing innovative system enhancements, and optimising project delivery frameworks to meet and exceed organisational objectives.

EMPLOYMENT HISTORY

Jan 2023 - Current TRANSPORT FOR NSW | www.transport.nsw.gov.au Sydney, New South Wales

Business Analyst (Grade 7) RESPONSIBILITIES:

 Provide data analysis and reporting, as well as prepare business cases and presentation packs to support the development of service improvement initiatives, track key metrics, and inform decision-making across Fleet Services.

 Maintain dashboards to track and analyse key financial and operational metrics, including Fleet Costs & Utilisation, Utilities, Asset Compliance, HAZMAT Compliance, FM Budget & Expenditure (Opex & Capex), ROM Budget & Expenditure, Site Inspection Schedules, AFSS, Parking, and Security. Ensure real-time visibility, accuracy and data-driven insights to support strategic decision-making and compliance.

 Extract and analyse data from Transport Shared Services (TSS) and third-party systems, identifying requirements and implementing effective data and reporting solutions where gaps exist consistently.

 Utilise established systems and templates to deliver dashboard reports, ensuring Fleet Services performance indicators and targets are accurately measured, validated, and monitored against strategic benchmarks.

 Investigate information systems to identify data sources, perform non-standard data extractions and develop reliable, high-quality custom reports, visualisations, and analytical models for informed decisions.

 Identify gaps in information availability across internal and external systems, contributing to the effective development of strategies and solutions to address these recurring issues.

 Collate and validate data from multiple providers, ensuring accuracy, traceability, and accessibility to improve business information, support future activities, and inform evidence-based decisions.

 Assist in developing technological solutions to provide standardised and accessible information for evaluating and tracking service performance across multiple business functions and regions.

 Successfully complete various reporting tasks, including but not limited to Cushman & Wakefield KPI Reporting,

 Pre-Assessment, Power BI reports, SGFleet Parking Reporting, MyTransport Reporting (NSW Trains), Travel Reporting, Induction Reporting, Australia Post Analysis, adhoc analysis and AASB Reporting.

ACHIEVEMENTS:

 Data Automation Programs: Developed and implemented data automation programs, significantly improving team efficiency by reducing manual data analysis and eliminating repetitive, time-consuming tasks.

 Travel Analysis: Conducted comprehensive travel pattern analyses, resulting in optimised travel planning, reduced costs, and enhanced customer service for travel arrangements and scheduling.

 Flat Files to Cabcharge Plus Integration: Streamlined travel expense processing by integrating cost centres, removing manual administrative steps, and improving overall user experience for travel cost management processes.

 Cabcharge Analysis: Delivered detailed insights into Cabcharge expenses, enabling improved tracking, better budget management and increased satisfaction for system users and stakeholders.

 Parking Analysis for Facilities Management: Performed an in-depth analysis of parking facilities, improving utilisation rates, operational efficiency, and overall satisfaction among facility users.

 Preventive Maintenance (PPM) Analysis: Analysed preventive maintenance processes, resulting in improved service quality, increased equipment reliability, and reduced downtime for facility operations.

 Safety Analytics for Fleet: Designed and implemented advanced analytics to monitor speeding and fatigue, significantly enhancing driver safety and reducing operational risks across the entire fleet.

 MyTransport Security Cards: Developed and deployed secure transport security cards, improving controlled employee access, minimising risks, and enhancing overall workplace security measures.

 Card Expiry Reporting: Created and maintained Windsx 30/60/90-day card expiry reports, ensuring timely renewals, regulatory compliance, and seamless access for all authorised personnel.

 Security Dashboard Development: Contributed to the creation of a comprehensive security dashboard, delivering critical safety insights and strengthening overall management and risk mitigation strategies.

2021 - 2022

RESPONSIBILITIES:

INDIBREWING GROUP | www.indibrew.com.au

Sydney, New South Wales

Senior Systems & Data Specialist

 Prepared and delivered an extensively detailed Requirements Document for the IndiBrewing Website Platform Transformation Project, ensuring seamless alignment with overarching business objectives.

 Conceptualised, developed and implemented fully integrated end-to-end (e2e) digital automated workflows across three primary user stories, accommodating various pricing profiles and operating within an agile project environment.

ACHIEVEMENTS:

 Tactical Solution Delivery: Successfully oversaw the technical delivery of the tactical solution, ensuring seamless execution and alignment to achieve the Minimum Viable Product (MVP) within the defined project scope and timelines.

 Strategic Platform Implementation: Delivered the comprehensive strategic platform solution, incorporating fully digitalised integration and end-to-end automation with third-party providers and the warehouse, effectively leveraging the advanced capabilities of the Magento eCommerce platform.

EMPLOYMENT HISTORY

2021 PATONGA PROJECTS

| www.patongaprojects.com.au

(Client: NSW Department of Customer Service) Sydney, New South Wales

Senior Systems Data Analyst

RESPONSIBILITIES:

 Led and delivered critical components of the Asset Lifecycle Data Project for the NSW Department of Customer Service.

 Provided strategic insights and technical expertise to support pre-sales activities.

ACHIEVEMENTS:

 Detailed Documentation Development: Developed and delivered detailed documentation, including Asset Lifecycle System Architecture Mapping, Asset Data Systems documentation, and Meta Data Analysis.

 Project Closure and Recommendations: Played a key role in completing the Project Closure and Recommendations Report, which outlined the following:

- An end-to-end review of Enterprise Asset Management business data processes.

- Roadmap recommendations for an Organisational Structure Review.

- A cybersecurity review for critical Asset Management Systems.

- Strategic advice for Data Management improvements.

2015 - 2021 SERVICE STREAM | www.servicestream.com.au

Sydney, New South Wales

Senior Systems Support & Report Analyst | Service Stream (Wireless)

RESPONSIBILITIES:

 Provided comprehensive operational support for the IFS ERP System within the Mobile Communications division, while developing a suite of reports, dashboards and lobbies to be utilised across the business.

 Held overall accountability for managing a suite of reports to analyse business operations, tracking project delivery, financial performance, safety, quality, and human resources to inform decision-making.

 Applied Excel expertise to support operational maintenance and ensure the IFS ERP system met business needs.

 Collaborated with Project Managers and Engineers to enhance the Work Breakdown Structure (WBS), ensuring it accurately reflected work completed and captured key milestones.

 Administered the IFS ERP system, leveraging a knowledge of its architecture and technical capabilities in order to optimise performance.

ACHIEVEMENTS:

 Power BI Report Design: Designed and maintained Power BI reports for operational milestones, contract governance (vendor and customer) and financial analysis, managing over 100 tabs across 15 reports updated overnight.

 Data Migration to IFS ERP System: Successfully migrated project and accounting data from the legacy system to IFS during its initial implementation, ensuring seamless integration and accurate data transfer.

 Flexible WBS Framework Design: Designed a flexible Work Breakdown Structure (WBS) framework adaptable for construction projects, streamlining project planning, tracking, and reporting.

2012 - 2015

RESPONSIBILITIES:

SYDNEY TRAINS | www.transport.nsw.gov.au/sydneytrains

Sydney, New South Wales

Contract Data Analyst

 Held full accountability for extracting data from HR systems, Ellipse ERP, and roster systems to support business operations.

 Developed deployment files in Kronos Workforce Management System to streamline workforce planning and scheduling.

 Provided essential support to the test team by supplying accurate data for future project phases.

 Verified data integrity and reported any discrepancies or issues to the business for resolution.

Pre 2012

PREVIOUS EXPERIENCE

In previous roles, I worked on contract with a civil engineering firm to develop quantity surveying programs that calculated material usage for project designs in AutoCAD. Additionally, I created custom reporting automation programs for a debt collection agency, improving their reporting capabilities and generating automated contact task lists for collection agents. I also provided technical support for government departments and internet service providers (ISPs), assisting with system troubleshooting and IT solutions

SUE WILSON

As a seasoned professional with over two decades of distinguished service within the NSW public sector, I am eager to contribute my expertise to the role of Senior Advisor, SNSW Safety at Service NSW. Renowned for my adeptness in orchestrating initiatives, I bring a robust background in operational leadership, strategic project management and stakeholder engagement. My career is underpinned by an unwavering commitment to excellence, demonstrated through my consistent ability to implement transformative workplace health, safety and wellbeing programs

Possessing a proven record of developing strategies and forging effective partnerships, I have delivered outcomes that align seamlessly with organisational objectives, ensuring resilience and sustainable success. I am poised to infuse Service NSW with a visionary approach to workplace health and safety, characterised by meticulous attention to detail, strategic foresight and an unrelenting focus on employee wellbeing. My ambition is to elevate the safety and performance standards of Service NSW, contributing to its mission to deliver exceptional public value through innovation and excellence.

QUALIFICATIONS

 CERTIFICATE IV IN WORKPLACE HEALTH AND SAFETY

TAFE Digital

 DIPLOMA OF BUSINESS MANAGEMENT WITH DISTINCTION

Hunter Institute of TAFE

 CERTIFICATE IV WORKPLACE TRAINING & ASSESSMENT

University of Technology, Sydney

KEY SKILLS & COMPETENCIES

 Strategic Project Management: Highly skilled in planning, executing, and overseeing complex projects and operational initiatives, ensuring seamless alignment with organisational objectives and statutory frameworks in the public service.

 Workplace Health and Safety Expertise: Extensive knowledge of WHS legislation, compliance requirements, and best practices, with a proven track record of achievement in driving a high level of safety in the workplace.

 Leadership and Team Development: Proficient in mentoring, coaching, and guiding multidisciplinary teams to achieve exceptional performance while fostering a culture of accountability and continuous improvement.

 Stakeholder Engagement and Collaboration: Adept at cultivating and maintaining robust relationships with internal teams, external partners, and regulatory bodies to ensure project success and strategic alignment.

 Risk Mitigation and Regulatory Compliance: Expert in identifying, analysing, and mitigating workplace hazards through comprehensive safety strategies, ensuring strict adherence to all relevant regulatory standards.

 Data-Driven Decision Making and Analysis: Proficient in interpreting and analysing complex datasets to uncover actionable trends, drive strategic initiatives, and enhance organisational operational effectiveness.

 Change Management and Process Improvement: Proven expertise in leading organisational change efforts, embedding innovative processes, and consistently securing stakeholder buy-in for sustainable long-term improvements.

 Policy Development and Implementation: Experienced in formulating, refining, and executing organisational policies that enhance operational outcomes, strengthen compliance, and align with broader strategic objectives.

 Advanced Communication and Negotiation: Exceptional ability to articulate complex information clearly, influence diverse stakeholders effectively, and resolve conflicts with diplomacy and professionalism.

 Innovation in Safety and Wellbeing Practices: Committed to advancing workplace health and safety through the introduction of pioneering solutions that elevate employee wellbeing and minimise operational risks.

EMPLOYMENT HISTORY

Nov 2015 - Current SERVICE NSW

Jan 2024 - Current

Mar 2024 - Apr 2024 & Jul 2024

Dec 2020 - Jun 2022

Jul 2022 - Dec 2023

Jun 2019 - Nov 2019

Nov 2015 - Jun 2022

Sydney & Newcastle, New South Wales

Business Operations Coordinator

Relief Senior Business Coordinator

Subject Matter Expert/Leader - Tier 2 Support Proof of Concept

Senior Business Coordinator (Secondment)

Service Centre Manager (Warriewood Service Centre)

Service Centre Manager (Wallsend)

Service NSW is a government agency providing streamlined access to essential services and support for individuals and businesses across New South Wales. By integrating state services into one accessible platform, Service NSW ensures efficiency, convenience and customer-centric solutions. The agency strives to enhance the experience of NSW residents.

Business Operations Coordinator | Business Operations Section, Newcastle (Jan 2024 - Current)

RESPONSIBILITIES:

 Appointed to this role to oversee high-level business, administrative, and operational support services while concurrently leading the Tier 2 Proof of Concept team, ensuring cohesive alignment across both roles.

 Direct and coordinate essential business operations to meet the administrative needs of the Branch/Unit, ensuring all functions adhere to established standards for efficiency, accuracy, and timeliness.

 Prepare and review a comprehensive range of documents, ensuring precise and timely delivery that aligns with organisational standards, supporting effective communication and seamless business functions.

 Monitor and address complex and sensitive inquiries, including escalations, facilitating prompt and effective issue resolution to uphold the unit's responsiveness and reputation.

 Develop, implement, and continuously refine administrative systems, policies, and processes, ensuring compliance with agency standards while enhancing operational efficiency and relevance.

 Manage the collection and analysis of data on business unit performance, synthesising insights to identify improvement opportunities, optimise cost management and elevate service delivery.

 Coach and support staff on policies, procedures, and business systems, ensuring operational effectiveness, compliance, and alignment with organisational goals.

 Establish and maintain strong customer relationships and collaborative networks, utilising effective communication, negotiation, and issue management to sustain high standards of service delivery and achieve project objectives.

 Remain proactively aware of policy obligations, emerging issues and trends, providing recommendations to drive innovation and foster a best-practice business support function in line with organisational and governmental priorities.

ACHIEVEMENTS:

 Reduced Operational Costs: Partnered with SD Supply to lower postage expenses by raising awareness among Frontline teams regarding the costs associated with using Decipha labels aged over 90 days. This initiative involved issuing a targeted newsflash, developing an instructional flyer, and distributing monthly reports to Regional Managers over a three-month period, leading to significant cost savings and sustained improvement in label usage practices.

 Optimised Resource Allocation with Skills Mapping Tool: Supported Service Delivery Deployment by designing a comprehensive skills questionnaire in Microsoft Forms, which integrated seamlessly into a color-coded skills matrix spreadsheet. This tool enabled quick identification of team members suited for SD Help phone calls, streamlining data collation and providing managers with a clear overview of each candidate's skills and areas for development.

 Enhanced Managerial Capacity through Proactive Support: Undertook additional responsibilities to align with managerial priorities, allowing my manager to dedicate time to strategic initiatives and high-level meetings. Tasks included managing social media responses, investigating media-related issues, resolving escalated IT concerns, and coaching new graduates, ensuring smooth operational continuity.

 Data-Driven Security Improvements: Compiled and analysed results from the Security Uplift Survey, rigorously following up on data discrepancies. This meticulous approach provided the Service Delivery leadership team with reliable insights, enabling them to implement targeted security enhancements based on accurate information.

Senior Business Coordinator - Relief (Mar 2024 - Apr 2024 & Jul 2024) & Secondment (Jul 2022 - Dec 2023)

RESPONSIBILITIES:

 Directed the SD Operations team to deliver high-quality operational support services to Service NSW frontline teams, internal stakeholders, and partner agencies, ensuring responsive and reliable assistance.

 Led, managed, and developed SD Ops team members, fostering a high-performance culture to provide expert guidance and support to frontline Service NSW staff.

 Sustained a high standard of service delivery by actively monitoring, analysing, and resolving issues promptly, thus enhancing agency satisfaction levels.

 Built and maintained strong relationships with internal stakeholders, enhancing collaboration and driving improvements in performance measures, tools, and workflows to optimise business systems and processes.

ACHIEVEMENTS:

 Increased Operational Efficiency: Streamlined data entry processes by working with support teams, including Card Operations, to input information directly into the Issues and Actions Register. This efficiency measure created vital capacity for four Operations Officers, allowing them to focus on higher-value tasks.

 Strengthened Cross-Agency Collaboration: Rebuilt a collaborative and productive relationship with the TfNSW DRIVES Help Desk, enhancing communication channels and alignment on shared objectives, leading to improved service outcomes.

 Innovative Training Initiative “May Medical Madness” Workshops: Partnered with the Training team and leveraged established connections with Transport for NSW’s Licence Review Unit to develop and deliver the “May Medical Madness” Fitness to Drive workshops. Seven virtual sessions were conducted for Service Centre team members, each session fully booked, where I served as a subject matter expert, addressing complex queries and providing real-time policy references. The workshops received enthusiastic feedback for their informative, interactive approach.

Subject Matter Expert/Leader - Tier 2 Support Proof of Concept (Dec 2020 - Jun 2022)

RESPONSIBILITIES:

 Directed daily operations of the Tier 2 Support Proof of Concept (PoC) Team, ensuring effective management and optimal performance in providing timely and specialised support to frontline teams.

 Led a team of Subject Matter Experts, overseeing the delivery of guidance and technical assistance to frontline staff, enhancing their capacity to address complex enquiries and ensuring service consistency across all touchpoints.

 Conducted in-depth data analysis to identify trends, emerging challenges, and opportunities for improvement, leveraging these insights to provide strategic recommendations to the Business Manager and senior leadership teams within Operations and Service Centre/Contact Centre divisions.

 Developed and implemented support strategies tailored to frontline needs, continuously refining the team's approach to align with organisational goals and ensure high standards of service excellence.

 Acted as a critical communication bridge between Tier 2 support and leadership, sharing real-time feedback and operational insights that informed decision-making and shaped the direction of service initiatives across the organisation.

 Championed knowledge-sharing initiatives, ensuring frontline team members were equipped with updated information, policies and best practices, thereby strengthening the PoC Team’s role in enhancing overall service quality and efficiency.

ACHIEVEMENTS:

 Strategic Partnerships: Established and sustained a collaborative relationship with Transport for NSW LRU leadership, leading to the delegation of authority to lift medical restrictions, streamlining processes and accelerating service delivery.

 Enhanced Operational Efficiency: Attained a 61% first-call resolution rate with an impressive average wait time of 19 seconds and an average handling time of 2 minutes and 29 seconds. This operational efficiency optimised resource capacity within the LRU, allowing a focused effort on clearing the medical backlog, and alleviated service demands on both Service Centres and Contact Centres, reducing wait times for team members.

 Simultaneous Management of Diverse Teams: Effectively oversaw the concurrent management of three distinct teams with varied roles and responsibilities: Tier 2, Privacy Hypercare, and a remote (WFH) Service Centre team. This required adept coordination and strategic prioritisation to ensure cohesive and effective operations across each function.

 Proactive Customer Issue Resolution: From Sep 2021 to May 2022, I managed communications with 300+ customers impacted by a system update that disrupted contact updates in the Transport for NSW DRIVES database. Initially tasked with informing customers of ongoing investigations, I identified an opportunity for faster resolution. I categorised customers into those needing immediate support, misdirected cases, and those awaiting system fixes. After presenting this analysis to stakeholders and securing managerial approval, I began resolving issues directly while overseeing Tier 2 call operations.

 Effective Remote Team Deployment and Crisis Management: As the customer base expanded, I was assigned a remote team with no prior experience in Salesforce or myService. I provided tailored training, ongoing coaching, and prioritised team well-being. By May 2022, we had resolved 1,338 of 2,500 cases, reducing escalation risks and customer complaints significantly before transitioning the task to a business-as-usual team.

Service Centre Manager - Wallsend Service NSW (Nov 2015 - Jun 2022)

RESPONSIBILITIES:

 Directed and managed the daily operations of the Wallsend Service Centre, ensuring seamless service delivery aligned with the Service NSW vision, mission, and values, and consistently maximising positive customer experiences.

 Inspired and motivated the Service Centre team to excel in providing exceptional customer service, fostering an environment where employees are encouraged to reach their highest potential in service delivery.

 Implemented, refined, and maintained effective business processes, including customer experience improvement programs, to enhance operational efficiency across the network, supporting a high standard of service delivery.

 Proactively managed and resolved customer complaints in line with organisational standards, identifying trends and leveraging insights to develop improvement opportunities that drive customer satisfaction.

 Cultivated strong relationships and collaborated with internal stakeholders to continuously improve performance metrics, tools, and processes, thereby enhancing overall business systems, workflows, and service centre efficiency.

 Led team management initiatives, including work planning, coaching, and professional development, to strategically align resources with key priorities, ensuring an engaged and productive team dedicated to customer excellence.

 Ensured full compliance with all relevant legislation and standards, particularly in safeguarding confidentiality, privacy, and data integrity, reinforcing trust and accountability within service delivery operations.

ACHIEVEMENTS:

 Team Development and Career Advancement: Transformed an inexperienced team into a cohort of highly skilled, motivated professionals, fostering an environment conducive to growth. This focus on development led to several team members achieving promotions and securing higher-graded secondments within Service NSW.

 Effective Succession Planning: Established a robust succession plan at the Wallsend Service Centre, ensuring complete self-sufficiency in covering all roles during both planned and unexpected absences. This capability extended to filling leadership roles at other Service Centres, strengthening overall operational resilience.

 Expert Leadership Training: Selected to deliver the Leader DRIVES training program to fellow managers and emerging leaders, enhancing leadership competencies and boosting team performance across Service Delivery. During my eightmonth tenure as facilitator, sessions reached full enrolment with waitlists, underscoring the program’s impact and demand.

 Resolution of Complex Staffing Challenges: During an eight-month secondment at Warriewood, addressed a challenging pre-existing staff issue by guiding the resolution process in alignment with Service NSW values. Through structured support and clear guidance, I facilitated a fair and constructive outcome, significantly boosting team morale.

 Performance Rehabilitation and Development: Entrusted with managing and rehabilitating underperforming staff from multiple sites, successfully implementing tailored development plans that resulted in marked performance improvements and reinforced alignment with Service NSW standards.

 Work Health and Safety (WHS) Advocacy: Actively contributed as a member of the WHS Committee, championing workplace safety initiatives, promoting a culture of safety and wellbeing, and supporting compliance with WHS standards to safeguard the health and safety of both staff and customers.

Service Centre Manager - Warriewood Service Centre (Jun 2019 - Nov 2019)

RESPONSIBILITIES:

 Executed the full suite of managerial responsibilities as established at the Wallsend Service Centre, ensuring the effective operation of the Warriewood Service Centre, including optimising customer service processes, maintaining high performance standards, and overseeing daily centre operations.

 Led the team in aligning service delivery with the mission and values of Service NSW, focusing on enhancing customer experience, promoting service efficiency, and reinforcing a positive work culture.

 Provided direct oversight and support in the implementation of operational policies, staff management practices, and customer service improvement initiatives, fostering a cohesive and productive team environment.

 Directed team management, work planning, and coaching initiatives to align resources with organisational priorities, fostering a positive customer experience and driving operational excellence.

ACHIEVEMENTS:

 Cultivated High-Performing Team: Transformed an inexperienced team into a group of skilled, engaged professionals, creating a culture of growth and excellence that led to multiple team members achieving promotions and securing higher-graded secondments within Service NSW.

 Established Robust Succession Planning: Designed and implemented a succession plan that enabled the Wallsend Service Centre team to become fully self-sufficient in covering all roles during both planned and unplanned absences, with team members also backfilling leadership roles in other Service Centres, reinforcing operational stability.

 Delivered High-Impact Leadership Training: Selected to deliver Leader DRIVES training to fellow managers and emerging leaders, enhancing their leadership capabilities and elevating team performance across Service Delivery. Over eight months, I facilitated fully-booked sessions with a waitlist, reflecting the program’s high value and demand.

 Resolution of Complex Personnel Matters: During an eight-month secondment at Warriewood, successfully resolved a challenging staff issue through structured guidance and support, ensuring alignment with Service NSW values and enhancing team morale. This approach led to a fair and constructive outcome that strengthened team cohesion.

 Performance Improvement and Staff Rehabilitation: Entrusted with the rehabilitation of underperforming staff across multiple sites, where I implemented tailored development plans that achieved significant performance improvements and ensured alignment with Service NSW standards.

 Commitment to Workplace Health and Safety: Elected to the Workplace Health and Safety Committee and maintained a 100% compliance rate in Health and Safety Inspections across my region, demonstrating a steadfast commitment to safety and regulatory adherence.

June 2000 - Nov 2015

Dec 2004 - Nov 2015

Dec 2014 - Jun 2015

Jan 2012 - Mar 2012

Oct 2011 - Dec 2011

Jul 2010 - Mar 2011

Jan 2007 & Aug 2009

May 2008 - Aug 2008

June 2000 - Dec 2004

ROADS AND MARITIME SERVICES

Sydney, New South Wales

Customer Service Centre Manager - Toronto Motor Registry

Customer Service Centre Manager (Secondment) - Warners Bay Motor Registry

Customer Service Centre Manager - Tweed Heads and Murwillumbah Motor Registries

Registry Program Officer - Registry Program Services

User Tester - IT Quality Control, North Sydney

Customer Relations Coordinator - Registry Services North

Registry Service Manager (Secondment) - Wallsend Motor Registry

Help Desk Officer - DRIVES Help Desk, Newcastle

C A SSANDRA BIG GS

linkedin.com/in/cassie-biggs-110382212/

Demonstrating exceptional results as a dedicated and justice-driven legal professional, I am eager to contribute my experience and legal acumen as a Paralegal at the Director of Public Prosecutions. Holding a Bachelor of Laws, Graduate Diploma of Legal Practice, and admission to the Supreme Court of New South Wales, I bring a solid grounding in criminal law, legal research and client advocacy. My professional background includes high-pressure placements and contract roles with Legal Aid NSW, the Aboriginal Legal Service, and private defence firms, where I developed expertise in criminal procedure, brief preparation and client liaison. I have worked directly with summary prosecutors, duty solicitors, Senior Counsel and diverse stakeholder groups including Police, Courts, Sheriffs and Corrections, providing timely and accurate legal support in busy court environments. Skilled in drafting court submissions, managing confidential information, and triaging complex legal matters, I operate with discretion, cultural awareness and professionalism. My strengths lie in efficiently managing competing priorities, analysing legal issues and supporting high-quality legal services that uphold procedural fairness and community confidence. I offer mature judgement, emotional intelligence, and unwavering commitment to upholding justice. Possessing a strong work ethic and readiness to relocate, I seek to advance my legal career within the NT Government. I am confident in my ability to support summary prosecutions with integrity, resilience and exceptional attention to detail

QUALIFICATIONS

Feb 2025 Solicitor, Supreme Court of New South Wales Admitted February 21, 2025 May 2023 - May 2024 Graduate Diploma of Legal Practice College of Law, Sydney Feb 2023 Bachelor of Laws Southern Cross University, Lismore

PROFESSIONAL DEVELOPMENT

• Current Accredited Mediator (NMAS), Southern Cross University

• Statement of Attainment Advanced Microsoft Suite, TAFE NSW

• Statement of Attainment Accounting 1 & 2, TAFE NSW

• Certificate IV in Yoga Teaching, Yoga Arts

KEY SKILLS & COMPETENCIES

• Criminal Law Knowledge and Application: Proven understanding of criminal procedure and legal frameworks, with experience preparing sentencing submissions, legal briefs and s32 applications across Local and District Courts.

• High-Level Administrative Support: Adept at managing legal documentation, discovery processes, confidential files and correspondence in high-volume environments, ensuring accuracy, confidentiality, consistency and compliance.

• Client Engagement and Advocacy: Skilled working with vulnerable clients, including Aboriginal and Torres Strait Islander individuals, demonstrating empathy, cultural sensitivity, confidentiality, and trauma-informed communication practices.

• Courtroom and Tribunal Exposure: Experience supporting summary and indictable matters in Local and District Courts, including instructing counsel, assisting in trial preparation, case strategy development and procedural coordination.

• Legal Research and Statutory Interpretation: Strong capability in researching case law, legislation and sentencing statistics using platforms such as JADE, AustLII, Lexis Advance and the Judicial Commission of NSW.

• Brief and Document Preparation: Experienced in compiling complete briefs of evidence for defence and prosecution, ensuring compliance with legal standards, procedural accuracy, evidentiary sufficiency, and court filing requirements.

• Multistakeholder Collaboration: Proficient in liaising with police prosecutors, registrars, corrections staff and community services to facilitate legal processes, resolve issues, and optimise client outcomes across jurisdictions.

• Time Management and Prioritisation: Effective in managing concurrent tasks and tight deadlines, maintaining efficiency, attention to detail, and composure in fast-paced, high-pressure legal environments with competing priorities.

• Strong Written Communication: Capable of drafting precise correspondence, legal summaries, and factual analyses to assist prosecutors, duty lawyers, senior counsel, and internal legal support teams across multiple jurisdictions.

• Legal Software and Technology Proficiency: Competent in MS Office, G Suite, MYOB, and legal research databases including AustLII, JADE, LexisNexis, LawOne and other jurisdiction-specific platforms for efficient research.

EMPLOYMENT HISTORY

Sep 2024 - Current HELIX CONSTRUCTIONS GROUP

Gulgong, New South Wales

Paralegal

RESPONSIBILITIES:

• Support legal counsel in the review, analysis and negotiation of joint venture agreements, trade contracts and construction-related documentation for various projects across NSW, ensuring legal accuracy and strategic alignment.

• Interpret and apply legislation including the Home Building Act 1989 (NSW) and Security of Payment Act 1999 (NSW) to assist with contract enforcement, compliance, dispute prevention activities and legislative risk identification.

• Draft and prepare Statements of Claim and affidavits for Local Court proceedings relating to debt recovery and payment disputes, ensuring accuracy, procedural compliance, timely court lodgement processes, and evidentiary sufficiency.

• Conduct legal research on construction law, case precedents, and statutory obligations to support dispute resolution strategies, risk mitigation planning, informed legal decision-making processes, and compliance assurance activities.

• Liaise with contractors, project managers, and external counsel to clarify contractual terms, facilitate pre-litigation communication, resolve legal concerns, and minimise contractual ambiguities or misinterpretations.

• Maintain contract registers, legal document databases, and version control protocols to ensure operational accuracy, legal consistency, audit readiness, document integrity, and compliance with governance frameworks.

• Prepare correspondence, legal summaries, and internal briefing materials to support executive decision-making on commercial and contractual matters across multiple complex infrastructure projects and legal portfolios.

• Provide high-level administrative assistance including collation of discovery materials, file organisation, meeting preparation, document formatting, and compliance with legal protocols, procedures and standards.

Jul 2023 - Jul 2024 LEGAL AID NSW

Lismore, New South Wales

Practical Legal Training Placement RESPONSIBILITIES:

• Provide high-quality legal support to team members within the Criminal Law practice, assisting Legal Officers and private duty lawyers on duty list days at various regional northern NSW local courts. Obtain fresh custody lists, triage current Legal Aid and walk-in clients, obtain defence papers from prosecutors, and liaise with a wide range of stakeholders including Registrars, Officers of the Court, Community Corrections, Police Prosecutors and Sheriffs.

• Support duty solicitors at the local court by conducting initial conferences with clients, going through the facts, summarising the facts and offenses, and when possible, accelerating their plea; highlighting pertinent criminal history offenses, any breaches of orders, AVOs, bail, parole, and any outstanding warrants issued; obtaining relevant subjective details, applying the relevant law part codes and legislation and providing in a summarised format for the duty solicitor.

• Undertake file work and legal research on current case law and research papers on summary and district court criminal offenses, traffic offenses, bail law, evidence, police powers, disclosure, sentencing statistics, and criminal law practice and procedure in key legislation in the NSW jurisdiction such as the Crimes Act, Crimes (Sentencing Procedure) Act and more.

• Utilise online legal resources such as Judicial Commission of New South Wales Bench Books, Austlii, Jade, LexisNexis, Legal Aid Criminal Law Resources, Criminal CPD, and Public Defenders resources effectively.

• Provide high-level legal administrative assistance to solicitors by collating briefs, documents for discovery, maintaining client files with police fact sheets, witness statements, custodial reports, affidavits, subpoenas, video evidence, and expert reports.

• Attend and assist trial advocates, instructing solicitors, and Senior Counsel in district court appearances.

• Ensure compliance with Legal Aid Commission Act policies and practice management standards, adhere to the professional ethics and standards of solicitors in all dealings with clients, courts, and other members of the legal profession.

• Assist the supervising solicitor with managing and conducting conflict checks.

ACHIEVEMENTS:

• Developed specialised expertise in criminal law practice, leveraging this knowledge to analyse complex legal issues, resolve procedural challenges, provide accurate provisional advice, and effectively communicate legal reasoning to solicitors, duty lawyers, court stakeholders, community-based service providers, and support agencies.

• Empathetically interacted with clients from diverse socio-economic and cultural backgrounds, building trust and facilitating sharing of sensitive personal information relevant to their legal representation, case management and wellbeing.

• Assisted duty solicitors on list days by taking client history, summarising cases, applying facts to legal issues and presenting summaries and pleas to the duty solicitor, enabling them to prioritise clients and manage caseloads efficiently.

• Provided effective in-person customer services to clients at the local court regularly, including providing information about Legal Aid services and facilitating referrals to other agencies and essential services such as community legal centres, Traffic Offender Programs, Domestic Violence NSW, Women’s Legal Service, Mission Australia, Youth Connections North Coast Inc, and North Coast mental health referral services.

EMPLOYMENT HISTORY

Nov 2022 - Jan 2023

ABORIGINAL LEGAL SERVICE

Lismore, New South Wales

Volunteer Paralegal

RESPONSIBILITIES:

• Supported the Managing Solicitor and legal team in providing legal support to Aboriginal and Torres Strait Islander clients

• Performed clerical and administrative duties to enhance the effectiveness of legal services, including managing legal documentation and correspondence. Acted as the first point of contact for clients, managing telephone inquiries, directing them appropriately, and ensuring issues were followed through to resolution with the managing solicitor.

• Managed the referral email inbox, handling paralegal queries and client intake procedures efficiently.

• Assisted in drafting Section 32 Mental Health applications under the Mental Health (Forensic Provisions) Act 1990 (NSW) and prepared detailed, client-centred sentencing submissions for the Local Court addressing mitigating factors.

• Compiled briefs, organised documents for discovery, and maintained meticulous client files, which included collating police fact sheets, custodial reports, video evidence, and transcribing NSW Police recordings.

• Collaborated with stakeholders such as NSW Police, NSW Corrections staff, prosecutors, court support staff, mental health professionals, and Aboriginal field officers to secure documentation and gather essential information for the legal team.

ACHIEVEMENTS:

• Significantly updated the office’s legal resource files with the latest case and sentencing laws, including resources on driving offenses and penalties, and published materials from Legal Aid NSW, the Public Defender’s Office, and the Judicial Commission of NSW Bench Books, including the Bugmy Bar Book. This initiative ensured that all solicitors had immediate access to updated legal resources, greatly enhancing the team’s ability to provide accurate legal services to clients.

Oct 2021 - Dec 2021 RANDAL LEGAL

Lismore, New South Wales

Legal Intern

RESPONSIBILITIES:

• Worked at a criminal law specialist firm involved in matters across the Supreme Court of New South Wales, District Court, Local Court, Children's Court, and the Industrial Relations Commission, gaining comprehensive exposure to a wide range of criminal cases, from minor offences to complex indictable charges in the Local Court jurisdiction.

• Accompanied the principal and senior solicitors to court sessions, providing support by consulting with the Court Registrar and Court Police, and supported the duty solicitor representing Legal Aid clients in various court proceedings, including first appearances, pleas of guilty, mentions, adjournments, bail applications, and sentencing submissions.

• Conducted file reviews for complex legal matters, including analysing Department of Public Prosecutions briefs, charge sheets, pleadings, court documents, applicable legislation, and relevant evidentiary materials for case preparation.

• Participated in multiple client conferences with the principal solicitor, observing and learning effective communication strategies for soliciting information, delivering legal advice, and making recommendations. This included honing skills in open and honest communication, active listening, empathy, and maintaining client confidentiality

• Drafted email correspondence to various stakeholders in the criminal justice system and consulted directly with clients and stakeholders through face-to-face meetings, including prosecutors, NSW Police, private professionals, and counsel.

• Engaged in internal meetings, contributing to casework discussions, improvement projects, and workplace processes.

ACHIEVEMENTS:

• Assisted the senior solicitor and counsel on two major criminal cases, managing communications with the clients and their families to keep them informed of hearing progress, which enhanced client service and reduced legal costs.

Jul 2018 - Aug 2018 BAREFOOT LAW

Byron Bay, New South Wales Volunteer Legal Assistant

RESPONSIBILITIES:

• Advocated for disadvantaged clients at a community-based law firm covering a range of legal areas, serving as the

• initial point of contact during community legal clinics, triaging clients to ensure they received appropriate legal support.

• Managed client intake via phone calls and face-to-face inquiries, recording legal issues for review by the principal solicitor.

• Provided administrative support during legal conferences, assisting the principal solicitor and the legal team in organising and managing documentation, assisted solicitors with the management of files, records, and documents

ACHIEVEMENTS:

• Delivered basic referral information services with empathy, supporting vulnerable clients affected by financial hardship, domestic abuse, disenfranchisement, or intellectual disabilities. Provided not only legal assistance but also emotional support, ensuring clients felt understood and valued during their legal journeys.

REFEREES AVAILABLE ON REQUEST

B elinda H ud son

CAREER PROFILE

Demonstrating a distinguished and progressive record of achievement as an accomplished and results-oriented public sector professional, I offer highly developed leadership, interpersonal and organisational acumen, coupled with a strong commitment to integrity, innovation and public value. I am now seeking a challenging and purposeful opportunity as Registrar at the New South Wales Civil and Administrative Tribunal (NCAT), where I can contribute to the ongoing advancement of judicial administration and governance excellence. I am deeply motivated by the prospect of driving reform, facilitating continuous improvement and managing transformative change initiatives of both strategic, operational and community significance. Across a career spanning more than twenty years within complex, compliance-driven and legislatively governed environments, I have consistently demonstrated an authoritative and nuanced understanding of statutory frameworks, court practices, procedural governance and multifaceted case management systems. I am confident in my capacity to deliver enduring value to NCAT through the effective leadership, mentoring and professional development of a high -performing registry team, cultivating a workplace culture that exemplifies ethical conduct, accountability, collaboration and performance excellence to achieve sustained service delivery outcomes within a evolving hybrid workforce.

KEY SKILLS & COMPETENCIES

 Team Leadership: Leads, motivates and mentors team members, monitoring performance, fostering professional development.

 Change Management: Drives innovation, initiates positive change in workplace practices, technology and business improvement.

 Achieves Results: Unwavering committment to meeting objectives, improving performance and optimising service delivery.

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Resource Management: Plans and manages financial, physical and human resources within available budgetary constraints.

 Project Management: Manages and delivers projects, ensuring time, cost, quality, expectations and requirements are met.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Analytical & Research: Well-developed analytical and research skills, with proven expertise in collecting and analysing data.

 Client Service: Provides quality client service, handling enquiries, builds positive rapport and optimises the client experience.

 Communication: Highly developed written and verbal communication skills, articulating key messages clearly and succinctly.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Time Management: Well organised and highly efficient, with the ability to manage tasks, schedules and changing priorities.

QUALIFICATIONS & TRAINING

1998 - 2002 Bachelor of Town Planning

University of New South Wales

1997 Business Administration Course Hurstville Business College

1995 - 1997 Bachelor of Arts (Honours in English & Italian)

NCAT TRAINING

University of Sydney

 DCJ Bullying & Harassment for Managers & Supervisors | Privacy & You | DCJ Conflicts of Interest | Disability Confident for Managers

 DCJ Information Security (Version 2022) | Disability Confident for Recruiters | Maintaining Positive Relationships & Managing Conflict

 Payment Card Industry Data Security Standard PCI | DSS Awareness Training | DCJ Information Security | DCJ Code of Ethical Conduct

 NCAT Tribunal Orders | Disability Awareness: Managers | Conflicts of Interest | Working with Law Access NSW | Personal Leadership

 Bullying, Harassment & Discrimination | Emergency & Evacuation | Using Courtroom Booking Tool | Flexible Service Delivery

 Mental Health: Basic Facts | Telephone Techniques | NCAT Case Management | Client Service | Change Management Workshop

EMPLOYMENT HISTORY

Jan 2011 - Oct 2025 NSW CIVIL & ADMINISTRATIVE TRIBUNAL (NCAT) Sydney, New South Wales

Aug 2018 - Oct 2025 Senior Case Management Officer

Jan 2020 - Jan 2021 Acting Deputy Divisional Registrar

Jan 2011 - Jul 2018 Case Management Officer

Acting Deputy Divisional Registrar & Senior Case Management Officer

RESPONSIBILITIES:

 Contributed as an Acting Deputy Divisional Registrar in 2020–2021, with full accountability for leading, mentoring and developing a team to meet statutory and administrative obligations, delivering high-quality services to clients, the public and Tribunal Members.

 Led and managed a team effectively to enable the consistent achievement of service standards in a demanding, high-volume operational environment with complex workloads, competing priorities and challenging stakeholder demands.

 Promoted a collaborative environment that valued ethical behaviour, accountability and high performance to achieve quality service delivery, organisational objectives, and recognition for innovation, excellence and sustained professional development.

 Planned, monitored and managed workload and allocation across the team, including staff rostering, to ensure equitable distribution of workload, effective service delivery and ongoing optimisation of operational efficiency and workforce capability.

 Actively participated in the review, development and monitoring of service standards, including timeliness and quality of service, and proactively identified, developed and implemented innovative process improvements to enhance outcomes.

 Oversaw all case management issues in the registry and managed the listing and preparation of cases.

 Prepared Tribunal correspondence and other documentation using highly developed written communication skills.

 Contributed to community education programs by facilitating information sessions on relevant topics, including legislation and Tribunal procedures, and participated as required in Consultative Forums with various interest groups.

 Managed a positive environment and collaborative team culture in which team members were encouraged to accept and initiate change, embrace continuous improvement, and actively seek innovative ways to enhance the efficiency of service delivery.

ACHIEVEMENTS:

 Identified and managed complex workflow and case management issues, independently developing, providing and implementing practical and sustainable solutions in accordance with relevant legislation, procedures and organisational governance frameworks.

 Upheld a consistently high level of integrity, making sound, independent decisions in relation to the efficient coordination of workflow, while exercising professional discretion, analytical reasoning and balanced judgment in all matters.

 Maintained and utilised a detailed and current knowledge of all legislation, policies and procedures relevant to the registry to effectively manage complex matters, consistently interpreting legislative requirements and procedural obligations accurately to provide information and authoritative guidance to clients, the public, colleagues and Tribunal Members.

Case Management Officer - Guardianship Division

RESPONSIBILITIES:

 Led, directed and managed a multidisciplinary team in a demanding, high-volume operational environment to ensure effective, accurate and timely service delivery to clients, the public, Tribunal Members and key internal stakeholders.

 Managed and prepared complex matters in strict compliance with legislative and procedural requirements, ensuring the welfare, fairness and best interests of all parties remained paramount throughout the hearing and determination process.

 Ensured the consistent, accurate and timely registration, processing and preparation for the hearing of applications, maintaining full responsibility for the scheduling, coordination and smooth progression of all Tribunal hearings and related proceedings.

 Planned, monitored and managed workloads with accountability for task allocation across the team, including staff rostering in order to ensure equitable distribution of workload and effective service delivery

 Oversaw and managed all case management issues in the registry and managed the listing and preparation of cases

 Maintained an up-to-date knowledge of relevant legislation and operational procedures and contributes to the development and implementation of business process and service delivery improvements.

 Prepared complex factual reports and/or other correspondence and documentation.

ACHIEVEMENTS:

 In 2013, I was identified and subsequently nominated as an “Emerging Leader” as the sole nominee for Guardianship Division. The course was undertaken over 6-months Emerging Leader Program through Department of Justice and was completed in 2013.

 Contributed as the Team Leader of a Hospital Team Project in the Guardianship Division, which involved streamlining process involved reducing hospital stays for clients. The project involved linking Department’s business plan and NSW Public Service Strategy. Under my leadership, our team achieved the Department of Justice Staff Excellence Award at Parliament House, Sydney.

 Mentored, managed and coached a team to meet service standards with complex workloads and challenging demands.

 Encouraged team members to initiate change and devise ways to improve the quality and timeliness of service delivery.

EMPLOYMENT HISTORY

Feb 2009 - Dec 2010 EXPERT CIVIL PTY LTD

St Peters, New South Wales

Operations Manager

RESPONSIBILITIES:

 Managed the day-to-day operations of the business, accountable for sales, profitability and customer acquisition.

 Managed, supervised, trained and motivated subcontractors and staff, overseeing teamwork and productivity.

 Determined strategies to enhance company productivity by providing effective methods in business operations.

 Demonstrated high level communication, interpersonal and negotiation skills, building effective relationships.

 Assessed and determined client requirements in accordance with tender guidelines and drawings.

 Provided and oversaw quality customer service and enhanced service levels.

 Maintained company records and registers in an up-to-date manner.

ACHIEVEMENTS:

 Provided a work environment that engenders positive energy, creativity and teamwork amongst staff.

 Created and oversaw compliance to relevant legislation and processes.

Aug 2005 - Dec 2008 HOPESHORE PTY LTD

Bankstown, New South Wales

Office Manager

RESPONSIBILITIES:

 Managed the day-to-day operations of the office, developed and implemented office administration processes

 Coordinated human resource management functions for the office, including recruitment, induction and separation processes.

 Provided budget, procurement and contract management advice as well as approval processes and manage contracts

 Determined and analysed client requirements comprehensively in accordance with detailed tender specifications, project documentation and technical drawings to ensure compliance with contractual and organisational guidelines.

 Performed a broad range of administrative tasks efficiently and provided high-quality, responsive customer service to internal stakeholders, contractors and external clients, ensuring professional communication and support.

 Maintained company records, registers and documentation accurately, ensuring data integrity, compliance with organisational procedures and adherence to audit and record-keeping requirements at all times.

 Processed, monitored and managed all accounts payable and receivable functions with precision and accountability, ensuring accurate financial transactions, timely reconciliations and adherence to corporate governance standards.

ACHIEVEMENTS:

 Oversaw compliance with OH&S guidelines and led employees to maintained a safe work culture.

 Provided strong leadership, supervising employees and provided direction, coaching and mentoring.

 Communicated professionally with relevant authorities such as WorkCover, CFMEU and stakeholders.

 Utilised high level organisation skills to manage the office’s facilities and equipment, business and IT systems.

EARLIER WORK HISTORY

Oct 2001 - Jun 2005 REVESBY WORKERS CLUB General Duties

Feb 1996 - Oct 2008 CALVARY HOSPITAL Volunteer

May 1993 - May 1996 THRIFT CHEMISTS Pharmacy Assistant

REFEREES AVAIL ABLE ON REQUEST

JANTIEN TE WEST

As an accomplished Acting Senior Project Officer and Project Officer - Regulatory Education at NSW Fair Trading, I am eager to apply my extensive expertise in a permanent, ongoing capacity as Project Officer. Leveraging a comprehensive background in conceptualising and executing sophisticated regulatory education campaigns, I am committed to fostering enhanced awareness and compliance across diverse consumer, industry and community cohorts. My professional acumen encompasses orchestrating multidimensional projects that align with strategic organisational imperatives, curating articulate and compelling content tailored to varied audiences, and cultivating robust stakeholder relationships to ensure the delivery of impactful, measurable outcomes. I excel in distilling complex regulatory frameworks into accessible narratives, facilitating the seamless dissemination of policy updates and educational initiatives. I aspire to contribute to advancing NSW Fair Trading’s mission by spearheading innovative projects, engaging with diverse stakeholders, and delivering transformative educational strategies that contribute to a safer, more equitable and increasingly productive socio-economic landscape.

QUALIFICATIONS & TRAINING

2024 Telling a Compelling Story with Data (2-Days)

2023 Adobe Premiere Pro Video Editing

2023 TikTok Marketing

2021 Mini Master of Business Administration

2020 Statement of Attainment in Leading Teams

2020 Certification in Engagement Essentials

2019 Postgraduate Diploma in Digital Marketing

2016 Social Media Marketing Diploma

2006 Master of Corporate Communication

KEY SKILLS & COMPETENCIES

IPAA NSW

Udemy

Udemy

Australian Institute of Management

TAFE Digital

International Association for Public Participation

The Digital Marketing Institute

The Shaw Academy

University of Groningen

 Project Management: Experience in planning, managing, and delivering projects from concept to completion, employing advanced project management methodologies to achieve strategic deliverables and organisational objectives.

 Team Leadership: Proven expertise in leading diverse teams, fostering collaboration, innovation, and high performance to ensure project milestones and organisational goals are consistently achieved.

 Regulatory Education Expertise: Comprehensive knowledge of designing and implementing regulatory education initiatives, promoting compliance, and empowering stakeholders with informed decision-making capabilities.

 Content Development: Highly skilled in developing, refining, and delivering content that translates complex regulatory frameworks into clear, engaging materials tailored to diverse audiences.

 Stakeholder Engagement: Demonstrated ability to cultivate and maintain strong, productive relationships with key stakeholders, ensuring alignment, collaboration, and successful project execution across varying priorities.

 Digital Platform Mastery: Advanced expertise in the use of various tools such as Swift Digital, GoTo Webinar and SharePoint to design, implement, and manage sophisticated regulatory education initiatives.

 Data-Driven Decision Making: Exceptional ability to analyse webinar and social media data, generating actionable insights that enhance strategy, optimise resource allocation and drive impactful results.

 High-Level Communication: Expert in simplifying technical and regulatory information into accessible language, ensuring clarity, engagement, and improved understanding for diverse audiences.

 Research and Strategic Analysis: Experienced in conducting comprehensive research and analysis, preparing data-driven recommendations to support effective regulatory education initiatives and decision-making.

 Risk and Issue Mitigation: Strong expertise in identifying, analysing, and resolving risks and issues within projects, ensuring smooth delivery of objectives under defined constraints and timelines.

 Strategic Campaign Development: Proficient in conceptualising and implementing innovative campaigns that enhance public understanding of regulatory changes and reinforce compliance initiatives.

 Performance Reporting: Adept at creating comprehensive performance reports, translating data into meaningful Insights and offering strategic recommendations to refine and improve future projects.

EMPLOYMENT HISTORY

Aug 2024 - Current NSW FAIR TRADING | www.fairtrading.nsw.gov.au Parramatta, New South Wales

Project Officer Regulatory Education & Acting Senior Project Officer Regulatory Education RESPONSIBILITIES:

 As a Project Officer Regulatory Education and Acting Senior Project Officer, I drive strategic initiatives to elevate regulatory awareness and empower industry and community stakeholders through tailored education campaigns and programs.

 Orchestrate the creation, implementation, and evaluation of impactful education campaigns on diverse topics, including consumer rights, product safety, cost-of-living strategies, product compliance standards, and tools such as Rent Check.

 direct the production of regulatory education materials, including email campaigns, newsletters, social media content, marketing packs, brochures, and factsheets, ensuring they align with priorities and effectively engage target audiences.

 Manage a suite of complex projects, applying rigorous project management principles to support legislative reforms such as rental and paintball reforms and compliance initiatives, including CPD requirements, price transparency and regulatory priorities such as rent bidding, underquoting, and consumer sector failures.

 Prepare and maintain detailed project documentation, including tactical plans, communication toolkits, evaluation reports, and stakeholder analyses, contributing to data-driven decision-making and the resolution of emerging issues.

 Cultivate and maintain robust relationships with customers, stakeholders, and vendors, employing advanced communication and negotiation skills to ensure project deliverables are met within scope, on time, and within budget.

 Coordinate working groups, committees and consultation forums to facilitate information exchange, resolve challenges, and achieve project milestones in alignment with organisational goals.

 Through in-depth research and trend analysis, I prepare comprehensive project briefs that support strategic planning and decision-making. I proactively identify, assess, and address project risks and issues, devising actionable solutions or escalating matters as required to ensure objectives are met.

ACHIEVEMENTS:

 Achieved a 66.4% average open rate in email campaigns from August to November 2024, consistently outperforming the 42% industry benchmark, alongside an 18.4% average click-through rate, demonstrating exceptional audience engagement and targeted communication strategies.

 Delivered social media campaigns generating 1.26 million impressions from August to November 2024, consistently surpassing CPM (Cost Per Thousand Impressions) and CTR (Click-Through Rate) benchmarks, exemplifying the impact of data-driven content and optimisation strategies.

Nov 2023 - Apr 2024 AUSGRID | www.ausgrid.com.au

Sydney, New South Wales

Social Media Specialist

RESPONSIBILITIES:

 Conducted a comprehensive audit of Ausgrid’s social media channels and performed an in-depth competitor analysis to identify opportunities for strategic improvements and differentiation.

 Devised a robust social media strategy aimed at enhancing Ausgrid’s digital reach, engagement and website traffic, targeting both existing and untapped audience segments.

 Expanded Ausgrid’s audience base by leveraging paid social media campaigns, successfully engaging key demographics such as communities in renewable energy zones and recent graduates.

 Implemented the Hootsuite Amplify tool to boost employee brand advocacy and amplify social media reach.

 Collaborated with key stakeholders to create high-impact, strategic content focused on electrification, climate resilience, and sustainability, aligning with corporate priorities.

 Designed and executed seasonal social media campaigns targeting communities impacted by severe weather events, including storms and bushfires, ensuring timely and relevant communication.

 Introduced user-generated content initiatives, fostering increased reach and engagement with critical weather warnings and community-focused content.

 Crafted bespoke social media content for the CEO and Group Executives, enhancing executive visibility and strengthening organisational thought leadership.

ACHIEVEMENTS:

 Achieved an unprecedented 1,007% increase in Ausgrid’s social media reach, driving it to 637,000 within a six-month period, significantly expanding the organisation’s digital presence.

 Boosted social media engagement rates by 106%, elevating audience interaction and deepening community engagement with Ausgrid’s messaging.

 Successfully positioned Ausgrid as a trusted source of critical information, particularly during extreme weather events by delivering innovative, audience-driven content.

 Enhanced brand advocacy across the organisation by rolling out Hootsuite Amplify, fostering a culture of employee-driven content sharing and expanding Ausgrid’s digital footprint.

EMPLOYMENT HISTORY

Sep 2022 - Nov 2023

RESPONSIBILITIES:

J.TE WEST CONSULTING

Sydney, New South Wales

Digital Marketing & Communications Consultant

 Designed and executed sophisticated stakeholder engagement strategies, employing a diverse array of tools to foster meaningful connections and align communications with client objectives.

 Applied advanced analytical and conceptual skills to proactively identify and manage reputational risks and issues, delivering innovative solutions to complex challenges.

 Created comprehensive communications plans, engaging extensively with clients to ensure alignment with their business goals and audience needs, while driving impactful results.

 Built and nurtured strong relationships with executives and business owners across a range of industries, ensuring collaborative partnerships and strategic alignment.

 Conducted in-depth website performance analyses and developed tailored SEO strategies to enhance search engine rankings, increase organic traffic, and improve user experience.

 Optimised website content through meticulous editing of title tags, meta descriptions, headers, and other key elements to ensure SEO best practices and enhanced visibility.

 Provided expert guidance on building and managing backlinks to strengthen website authority and domain credibility, boosting overall search engine performance.

 Collaborated with senior stakeholders to address high-priority issues, offering expert advice that influenced critical business and communications decisions.

 Performed comprehensive social media analyses to evaluate performance, offering actionable recommendations for optimising profiles and strategies across platforms.

 Designed and implemented targeted social media marketing campaigns, leveraging data-driven insights to engage specific audiences and achieve measurable results.

ACHIEVEMENTS:

 Increased website visibility and rankings through strategic SEO initiatives, driving measurable growth in organic traffic

 Successfully launched and optimised multiple social media campaigns, resulting in significant audience reach, enhanced brand awareness, and improved client outcomes.

 Built a reputation as a trusted advisor for high-level executives and business owners, delivering impactful solutions tailored to their unique needs and goals.

Dec 2019 - Dec 2021 TRANSPORT FOR NSW | www.transport.nsw.gov.au

Sydney, New South Wales Various Positions

Senior Social Media Manager | NSW Roads (Mar 2021 - Dec 2021)

RESPONSIBILITIES:

 Managed the Social Media Team for the NSW Roads division, consisting of two Social Media Officers, ensuring seamless collaboration and delivery of strategic objectives, collaborating with cross-functional stakeholders across the department to produce and disseminate timely, accurate and high-quality content.

 Oversaw the planning, execution, and budgeting of approximately 100 paid social media campaigns per month, ensuring optimal resource allocation and campaign performance.

 Coordinated real-time updates during the NSW flood crisis, ensuring critical information reached the public, and provided detailed analysis and insights to enhance future crisis communication.

 Developed and implemented user-generated content initiatives to foster community engagement, promoting greater interaction with NSW Roads' messaging.

 Delivered comprehensive weekly, monthly, and annual reporting on social media performance to approximately 300 stakeholders, ensuring transparency and informed decision-making.

 Conceptualised and produced a Social Media Playbook to guide stakeholders in optimising paid campaign strategies, garnering widespread adoption and over 300 views.

 Directed both organic and paid social media strategies for the NSW Roads Facebook channel, ensuring alignment with organisational goals and audience engagement objectives.

ACHIEVEMENTS:

 Drove a 14% increase in paid reach (4M), an 80% boost in engagement (9%), an 87% rise in clicks (7%), and a remarkable 133% growth in video views across paid campaigns.

 Achieved a 3.3M reach and a 101% engagement rate during the NSW flood crisis, significantly enhancing public awareness and responsiveness.

 Increased the social media audience by 9% (90K followers), overall reach by 3% (4.2M) and engagement by 30% (1.5M).

 Launched user-generated content initiatives that achieved a reach of 290K and a 5% engagement rate, amplifying community interaction and visibility.

 Positioned NSW Roads' Facebook channel as a key platform for public engagement and information dissemination through innovative content strategies and robust campaign execution.

EMPLOYMENT HISTORY

Senior Social Media Officer | NSW Roads (Oct 2020 - Feb 2021)

RESPONSIBILITIES:

 Developed and executed content strategies for the NSW Roads Facebook channel, including ideation, copywriting and visual direction to drive engagement and audience interaction.

 Designed a 2021 organic content calendar, aligning content with organisational objectives and audience needs.

 Managed high-visibility social media ad campaigns for large-scale NSW Roads projects, achieving significant reach

 Oversaw social media campaigns for major road project consultations, facilitating increased event registrations and community submissions.

 Implemented an online community strategy, including social listening and sentiment conversion initiatives, to enhance audience engagement and foster positive brand sentiment.

 Delivered advanced weekly reports for approximately 300 stakeholders, providing key insights, actionable recommendations, and industry benchmarks to guide future strategies.

ACHIEVEMENTS:

 Achieved a 2.2M reach and a 7% engagement rate with the 2021 organic content calendar, exceeding the industry benchmark by 100%.

 Secured a ≈2.4M reach through strategic social media ad campaigns, elevating the visibility of major NSW Roads projects.

 Improved positive audience sentiment by 21% through targeted social listening and sentiment conversion initiatives.

 Increased overall engagement by 21% and video ThruPlays by 7% through advanced reporting and optimisation strategies.

 Enhanced community participation and feedback for major road consultations, supporting organisational goals and stakeholder engagement.

Senior Social Media and Digital Officer - Secondment | Parramatta Light Rail (Aug 2020 - Oct 2020)

RESPONSIBILITIES:

 Developed and executed paid and organic social media campaigns, applying advanced audience targeting and nurturing techniques to maximise reach and engagement. Managed the Facebook channel for the Parramatta Light Rail project, creating innovative engagement activities to strengthen community awareness and involvement.

 Coordinated comprehensive stakeholder engagement initiatives, collaborating with local communities, business owners, media, heritage, and environmental stakeholders, as well as the contractor, Parramatta Connect.

 Oversaw and delivered social media campaigns promoting local businesses, supporting initiatives such as Small Business Month, Activate Parramatta, Shop Local, Dine-Scan-Win, and Shop-Scan-Win.

 Launched a heritage-focused social media feature, connecting the light rail project to Parramatta’s rich history, enhancing public interest and support.

 Prepared media holding lines and weekly reports, ensuring stakeholders were informed with up-to-date information and campaign performance insights.

 Managed website updates, employing SEO best practices to optimise content visibility and improve site analytics.

ACHIEVEMENTS:

 Increased organic reach to 485K (+11%), engagements to 148K (+16%), and followers by 870 (+26%) through targeted content strategies.

 Achieved a 46% increase in paid campaign reach (492K) by leveraging advanced targeting and audience segmentation techniques.

 Drove an 807K reach and 21K engagements across business promotion campaigns, fostering economic activity in the local community.

 Successfully launched a heritage feature, achieving a 900K reach, strengthening community ties to the project’s historical significance.

 Enhanced stakeholder communication and transparency through detailed reporting and strategic content updates, ensuring alignment with project goals.

Social Media Officer | NSW Roads (Dec 2019 - Aug 2020)

RESPONSIBILITIES:

 Managed Facebook ad campaigns for operational communications, including road works, maintenance schedules, closures, and bridge projects, ensuring accurate and timely information dissemination.

 Launched a digital request form for paid social campaigns, streamlining the submission process and tripling the volume of campaign requests.

 Introduced "Social Media Office Hours," an educational initiative aimed at enhancing campaign quality and efficiency, hosting approximately five attendees per session.

 Coordinated the financial reconciliation of advertising expenditures, working collaboratively with senior stakeholders to ensure budget compliance and transparency.

 Developed and implemented robust weekly and monthly reporting processes to evaluate paid campaign performance, providing actionable insights to stakeholders.

ACHIEVEMENTS:

 Managed the Facebook Inbox, achieving a 24-hour response turnaround time and successfully reducing incoming message volumes by 43%.

 Conducted a community sentiment analysis pilot, identifying a -9% discrepancy in reported positive sentiment, enabling targeted intervention strategies.

EMPLOYMENT HISTORY

ACHIEVEMENTS:

 Rolled out a community roadmap to address sentiment issues, facilitating a 21% improvement in positive sentiment through strategic engagement initiatives.

 Introduced a heritage-focused social media feature, achieving a 1.5M reach and a 7.7% engagement rate, significantly outperforming industry benchmarks.

 Enhanced the accuracy of community sentiment reporting, enabling data-driven strategies to improve audience perception and engagement.

 Increased operational efficiency and stakeholder satisfaction through the successful implementation of the digital campaign request form and advanced reporting functions.

 Improved community interaction and trust by maintaining a high level of responsiveness in the Facebook Inbox and executing targeted sentiment improvement initiatives.

 Delivered measurable campaign improvements, contributing to the broader success of NSW Roads' digital communication strategy.

EARLIER WORK HISTORY

Jul 2019 - Nov 2019

OVERVIEW:

WHITECOAT | www.whitecoat.com.au

Sydney, New South Wales

Marketing Campaign Manager

 I led digital marketing strategies to enhance user engagement and brand visibility, managing targeted campaigns that boosted app downloads and patient reviews, driving measurable growth. My email marketing efforts improved healthcare provider subscriptions and renewals, with an 18% rise in open rates and a 20% increase in click-through rates. I oversaw social media across LinkedIn, Facebook, Instagram, and Twitter, achieving a 9% growth in followers and stronger community engagement. By coordinating website content and the Practitioner Blog, I contributed to an 8% increase in website visitors and a 5% rise in blog traffic. Collaborating with an advertising agency, I launched impactful AdWords, Facebook, and Twitter campaigns, leveraging advanced targeting to maximise ROI. Additionally, I developed a marketing strategy for the New Zealand market, expanding regional influence and partnering with NIB, Bupa, and CBHS to solidify Whitecoat’s leadership in the healthcare sector.

May 2017 - Jun 2019

AUSTRALIAN INFORMATION INDUSTRY ASSOCIATION

| www.aiia.com.au

Sydney, New South Wales

Marketing Specialist

OVERVIEW:

 I led the AIIA’s communication strategies, elevating its profile within the government and ICT sectors. My efforts resulted in a 25% increase in website visitors, 18% growth in social media followers, and a 15% rise in blog traffic, alongside improved email performance with a 17% higher open rate and a 22% boost in click-through rates. I managed paid social media campaigns across LinkedIn, Twitter, Facebook, Instagram, and Snapchat, aligning them with organisational goals to maximise ROI. I revitalised membership and media eNewsletters to enhance stakeholder engagement and oversaw branding, design and content creation for event collateral, policy submissions, board elections, and the iAwards program. Additionally, I collaborated with PR agencies, event partners, and designers to ensure seamless campaign execution and spearheaded live streaming for national events, expanding audience access. My detailed reports and presentations informed executive decision-making, demonstrating strategic foresight and delivering measurable results.

Oct 2016 - Apr 2017

OVERVIEW:

PROFESSIONAL ADVANTAGE | www.pa.com.au

Sydney, New South Wales

Marketing Coordinator - Digital Content and Social Media

 I managed digital marketing content and reporting, ensuring campaigns aligned with organisational goals to achieve measurable outcomes. I developed engaging social media and website content to support sales objectives and boost brand visibility while implementing an integrated digital media strategy that connected digital and event marketing efforts. By optimising publishing procedures, I maximised content reach and ensured consistent brand messaging across platforms. Collaborating with external agencies, I produced high-quality assets, including blog posts, news articles, eNewsletters, and case studies, leading to a 5% increase in social media followers, 4% rise in engagement, 14% growth in blog traffic and an 8% boost in event registrations. I capitalised on sponsorship opportunities and strategic partnerships to elevate the organisation’s digital presence, positioning Professional Advantage as an industry thought leader and delivering lasting marketing success.

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EARLIER WORK HISTORY

Sep 2008 - May 2016 GOOGLE | www.google.com

Dublin, Ireland

Aug 2013 - May 2016 Community and Social Media Manager

Nov 2010 - Jul 2013 Community Specialist and Google Product Blog Lead

Apr 2010 - Oct 2010 User Insights Specialist

Sep 2008 - Mar 2010 Online Marketing Specialist - Google AdWords

Community & Social Media Manager

OVERVIEW:

 I led the launch of the Product Experts Program, recognising and supporting knowledgeable community members through a mandatory core curriculum and advanced training for industry event representation. Managing Google’s Twitter audience, I drove engagement, consumer education, and sentiment conversion while leading a team of 20 Product Experts to ensure effective representation across online communities and social platforms. I maintained over 90% forum coverage, delivered performance analyses to optimise engagement strategies, and served as NDA Advisor for EMEA and APAC partners, ensuring compliance and confidentiality. Additionally, I organised and executed over 10 Product Expert summits globally, achieving a 100% satisfaction rate. My work exemplified expertise in community management, strategic collaboration, and impactful social media initiatives.

Community Specialist and Google Product Blog Lead

OVERVIEW:

 I spearheaded the growth and engagement of key online communities for platforms like AdSense, AdWords, Blogger, Chrome and Gmail, achieving the highest global community coverage rate within six months. I developed the Community Score Card and Community Health Index tools, enhancing forum performance, and implemented social listening initiatives to boost customer engagement and inform product improvements. Leading recruitment campaigns, I onboarded 18 Google partners, increasing operational efficiency by 75% and setting global best practices. As Blog Lead, I coordinated 44 posts, driving a 35% increase in unique visitors, 28% in page views, and 14% in readership. My work earned the 2012 International Consumer Operations Market Olympiad Award for the "Beginner’s Guide to the Internet," showcasing my creativity and strategic impact.

User Insights Specialist

OVERVIEW:

 I managed Dutch forums for key Google products, including Maps, My Business, Picasa, and Search, fostering vibrant and productive online communities. I prioritised critical user issues and collaborated with cross-functional teams to implement enhancements that improved user experiences. Through rigorous analysis of consumer feedback, I provided actionable insights that informed strategic decisions and aligned product offerings with user needs. By reviewing and optimising Google Help Centres and in-product documentation, I ensured accuracy and accessibility, streamlining support and enhancing the customer journey. My efforts achieved a 75% forum coverage rate, a 5% improvement and a 77% reduction in customer wait times, demonstrating my commitment to user satisfaction and operational excellence.

Online Marketing Specialist - Google AdWords

OVERVIEW:

 I provided tailored customer care to Dutch long-tail advertisers, delivering exceptional satisfaction and retention while identifying high-potential accounts and crafting strategic marketing plans to drive sales and exceed targets. I enhanced campaign performance by advising on landing page quality and policy compliance and expanded the reach of nonprofit organisations through the Google Ad Grants Program. I launched the AdWords Webinar Program for the Benelux market, hosting 16 webinars to optimise advertiser ROI and scalability. I authored 40 blog posts, propelling the AdWords blog to the top 10 Google blogs and achieving significant growth in visitors, page views, and readership. These accomplishments solidified Google AdWords as a leader in advertiser engagement.

LINDSAY ROGERS

Demonstrating an extensive career in philanthropic leadership, strategic donor engagement and transformational fundraising, I am eager to undertake new challenges as Deputy Director of Development, Faculty of Medicine and Health at the University of Sydney. Possessing a distinguished track record in major gift acquisition, high-value stakeholder cultivation, and revenue generation, I excel in securing multimillion-dollar philanthropic investments that drive institutional advancement. My expertise lies in designing and executing comprehensive fundraising strategies, leveraging data-driven insights to optimise donor engagement, and fostering a culture of philanthropy across academic and clinical networks. Adept at leading high-performing teams, I am committed to mentoring and empowering fundraising professionals to exceed ambitious financial targets. My ability to forge and steward strategic alliances with senior academics, clinicians and influential benefactors ensures the long-term sustainability of philanthropic partnerships. Passionate about championing medical innovation and research, I am dedicated to advancing the University’s mission by mobilising substantial philanthropic support and implementing visionary fundraising initiatives that yield enduring societal impact.

QUALIFICATIONS & TRAINING

2023 Legal Studies

1995 Neonatal Intensive Care Course

Macquarie University

Royal North Shore Hospital

1994 Bachelor of Nursing University of Sydney

1994 Registered Nurse (Previous Registration No: NMW0001314491) Nursing & Midwifery Board of Australia/AHPRA

KEY SKILLS & COMPETENCIES

 Transformational Philanthropy & Major Gift Acquisition: Expertise in securing multi-million-dollar endowments, cultivating high-net-worth individuals, and orchestrating strategic fundraising initiatives that drive institutional excellence.

 Strategic Revenue Generation & Donor Portfolio Expansion: Proven capability to conceptualise and implement innovative philanthropic frameworks that exponentially increase donor engagement and revenue streams.

 Stakeholder Cultivation & High-Level Relationship Management: Proficiency in forging and stewarding influential partnerships with senior academics, clinicians, benefactors and corporate entities to amplify philanthropic contributions.

 Executive Leadership & High-Performance Team Development: Adept at recruiting, mentoring and leading fundraising teams, instilling a culture of excellence, accountability, and continuous professional growth.

 Capital Campaign Development & Fundraising Execution: Extensive experience in orchestrating large-scale fundraising campaigns, aligning philanthropic objectives with institutional priorities to achieve record-breaking financial outcomes.

 Prospect Development & Donor Engagement Strategy: Skilled in identifying, qualifying, and cultivating principal gift prospects, leveraging targeted stewardship approaches to optimise donor retention and long-term commitment.

 Data Analytics, CRM Optimisation & Performance Metrics: Expertise in harnessing predictive donor analytics, utilising CRM platforms, and deploying evidence-based fundraising strategies to drive efficiency and impact.

 High-Level Negotiation, Influence & Persuasive Communication: Mastery in articulating compelling cases for support, securing philanthropic commitments through strategic engagement, and influencing key decision-makers.

 Regulatory Compliance, Governance & Ethical Fundraising: Deep understanding of legislative frameworks, ethical best practices, and fiduciary responsibilities ensuring fundraising integrity and accountability.

 Endowment & Bequest Program Development: Expertise in structuring long-term giving opportunities, facilitating planned giving programs, and establishing sustainable philanthropic funding models that secure financial longevity.

 Cross-Sector Engagement & Global Philanthropic Trends: Strong acumen in aligning institutional fundraising with emerging global giving trends, fostering strategic collaborations, and expanding international donor networks.

 Thought Leadership & Industry Advocacy: Recognised authority in philanthropy, regularly engaging in sector-wide discourse, driving best practice adoption, and contributing to thought leadership in university advancement.

EMPLOYMENT HISTORY

2024 - Current CENTRE FOR WOMEN’S ULTRASOUND Operations Manager

RESPONSIBILITIES:

 Direct daily clinic operations, ensuring compliance with regulatory standards and quality assurance protocols.

 Develop and implement short-term and long-term strategic plans to drive business growth and operational excellence.

 Collaborate with senior leadership to design and implement strategic expansion initiatives, launching new clinic locations.

 Conduct in-depth market research and comprehensive feasibility analyses to identify optimal sites for new practices, facilitating the seamless establishment, expansion, and long-term success of new service centres.

 Champion continuous service enhancements and elevate overall patient satisfaction levels through meticulous resource management, operational asset optimisation, staff training, and innovative service delivery strategies.

 Engineer, institutionalise, and refine robust operational policies and procedures, streamlining workflows to enhance efficiency, improve compliance, increase productivity, and optimise patient outcomes.

 Develop, implement, and execute clinical and non-clinical Objectives and Key Results (OKRs) alongside Key Performance Indicators (KPIs), ensuring systematic auditing, ongoing evaluation, and effective application for sustained success.

 Design and implement progressive workplace policies, fostering an ethical, high-performance organisational culture.

 Introduce and refine policies to drive efficiency and optimise resource allocation, overseeing their implementation.

 Lead recruitment, training, and mentorship initiatives for clinic staff, cultivating a growth-oriented work environment.

 Strategically manage leadership dynamics, workforce coordination, and workload distribution to uphold peak efficiency and deliver superior patient care.

 Provide guidance to practice staff, supporting informed decision-making and robust human resource management.

 Collaborate with practice managers, sonographers, and administrative personnel to ensure seamless operations.

 Administer rigorous skills assessments and performance evaluation frameworks to enhance workforce capabilities and proactively address performance concerns.

 Design and execute comprehensive financial strategies, encompassing budget management, expense control, and revenue optimisation to drive financial sustainability.

 Conduct in-depth financial analyses to identify opportunities for enhanced profitability and cost efficiency.

 Oversee the meticulous development and execution of annual financial plans, generating comprehensive financial reports to support strategic decision-making.

 Supervise financial management protocols, accounting support, performance evaluations, and cash flow monitoring.

 Collaborate with the Practice Development Manager to conceptualise and implement dynamic marketing strategies, amplifying brand visibility and strengthening the Centre’s industry reputation.

 Cultivate and nurture high-value, long-term relationships with medical professionals and key referring partners, fortifying stakeholder engagement, strengthening collaboration, and expanding referral networks.

 Elevate the referring practitioner experience through personalised service, ensuring streamlined interactions, comprehensive feedback collection, enhanced responsiveness, and targeted service improvements.

 Partner with the Practice Development Manager to uphold, enhance, and refine critical referral networks, fostering sustained communication, strengthening outreach efforts, and driving long-term engagement.

 Serve as the Quality Coordinator, overseeing compliance with legislation and securing diagnostic imaging accreditation.

 Champion a culture of excellence in patient care, embedding best practices in service and patient engagement.

 Design and deploy systematic patient feedback mechanisms, leveraging data-driven insights to optimise service.

 Advance the company’s vision of delivering outstanding women’s health and ultrasound services to the community.

 Work closely with the Ultrasound Lead and Training Coordinator to develop collaborative training programs with the University of Western Sydney and other educational institutions.

SELECTED ACHIEVEMENTS:

 Maintained cost-of-sales efficiencies, ensuring that ultrasound service expenses including doctors' fees remained below 70% of sales revenue, safeguarding long-term profitability.

 Conducted monthly performance reviews for team members, achieving a 90% compliance rate in KPI fulfilment.

 Provided monthly reports detailing service provision metrics, aligning performance insights with practice targets.

 Implemented a structured staff onboarding and training system, ensuring that all new hires were fully trained.

 Effectively managed staff resources within the organisation, enhancing overall productivity and operational efficiency.

 Ensured 100% completion of staff rosters two weeks in advance across all locations.

2020 - 2023

CARER RESPONSIBILITIES

2019 - 2020 ELI LILLY AUSTRALIA

Territory Manager - NSW Western OVERVIEW:

 As Territory Manager - NSW Western, I launched biologic medications across NSW and WA, including a groundbreaking once-daily oral treatment that transformed patient care. I developed and executed evidence-based market strategies, conducting territory analysis to maximise fiscal outcomes. Engaging with executives, procurement teams, and key opinion leaders, I enhanced product visibility, optimised health economic outcomes, and drove product adoption.

 I provided expert clinical insights to healthcare professionals while collaborating within a cross-functional team to support business initiatives. I also managed high-cost drug access programs, liaising with external suppliers to ensure seamless distribution. Additionally, I led product education and hospital engagement, attending clinics and successfully introducing a subcutaneous biologic to a new customer base.

EMPLOYMENT HISTORY

2017 - 2019 TAKEDA

OVERVIEW:

Hospital Specialist Representative - NSW South/ACT

 As a Hospital Specialist Representative for Entyvio across NSW South and ACT, I drove product awareness and adoption within key hospitals and health services. I conducted strategic territory analysis, developing a robust business model to maximise strengths and capitalise on growth opportunities. Securing buy-in from internal stakeholders, I enhanced product confidence and accelerated uptake within the region. I successfully built and managed B2B relationships, ensuring decision-makers were identified and engaged to drive long-term partnerships.

 I leveraged technology to facilitate cost-effective access for healthcare professionals (HCPs) to tertiary referral centres, improving connectivity and collaboration. I introduced a key account management approach, piloted in my territory and later expanded nationwide, optimising customer engagement and sales growth. Additionally, I achieved the highest Product Time to Therapy since the product’s launch within four months.

2013 - 2017 PFIZER (LEGACY HOSPIRA)

OVERVIEW:

Key Account Manager Biosimilars - NSW/ACT

 As a Key Account Manager, I drove market access, secured product listings and strengthened relationships with healthcare providers. I led procurement and tendering processes across state tenders, area health services and hospital groups, successfully facilitating the first major public-private hospital group conversion to Pfizer biosimilars.

 I provided specialist education on health economics, procurement, and tendering, empowering clinicians to advocate for biosimilars. Collaborating with marketing and clinical teams, I developed innovative engagement tools to address clinician needs. I also delivered in-depth product education and in-services, ensuring confidence in biosimilar adoption.

 Recognised as Hospira’s top-performing territory, I exceeded sales targets and drove profitability and market share growth. I cultivated KOL networks and partnered with advocacy groups and industry leaders to enhance product positioning. Balancing clinical and commercial selling, I aligned strategies with senior leadership, medical and compliance teams, ensuring seamless execution and sustainable growth.

2010 - 2013 JANSSEN/MSD

Senior Product Specialist/Project Manager

PROJECT 1: RRS/TELEHEALTH PROJECT

RESPONSIBILITIES:

 Engaged with key external stakeholders across the Australian Rheumatology Association (ARA), Health Department, advocacy groups, and educational bodies, working closely with the ARA President to develop a sustainable healthcare model that delivered high-quality care to remote and regional patients.

 Managed the entire lifecycle of grant applications and contracts, overseeing the execution and ensuring timely submission of comprehensive reports detailing progress and compliance.

 Ensured alignment with internal business objectives while maintaining strict adherence to external regulatory frameworks. Collected and maintained precise data to evaluate project metrics, which were subsequently presented to stakeholders for review and decision-making.

 Spearheaded change management initiatives to adapt the project’s direction in response to evolving needs and challenges.

 Organised and facilitated educational sessions and meetings, ensuring access to medical education for healthcare professionals in remote and regional areas of Australia.

 Led the implementation of an IT solution to enable Telehealth consultations and education, connecting doctors with patients in remote areas and streamlining healthcare delivery.

ACCOMPLISHMENTS:

 Successfully secured $700,000 of funding, distributed to The Australian Rheumatology Association and Arthritis Australia.

 Successfully established a groundbreaking healthcare model, the first of its kind in Australia, bridging the private and public health sectors to deliver comprehensive care to underserved populations.

 Achieved the national rollout of the program across 12 sites within an ambitious nine-month timeframe.

 Enabled 1,250 patients in regional and remote Australia to access critical healthcare services through the national program, significantly improving access to care in isolated areas.

 Surpassed project expectations in terms of patient reach and health outcomes, as evidenced through rigorous monitoring and evaluation processes. The project’s success led to its replication across other therapeutic areas.

 Effectively executed grants utilising a range of complex delivery models, ensuring efficient use of funds while meeting and exceeding project goals.

RESPONSIBILITIES:

 Identified Cambodia as a critical region in urgent need of specialised rheumatology care, initiating the development of a sustainable healthcare model to address this unmet need.

 Collaborated closely with Professor Kevin Pile, President-Elect of The Asia Pacific League of Associations for Rheumatology (APLAR) to design a comprehensive and sustainable rheumatology care program for Cambodian patients, ensuring local healthcare professionals received the necessary training and support to provide continuous care between the team's visits.

 Led negotiations with Cambodian healthcare centres to secure agreements for the regular visits of the rheumatology teams, ensuring alignment with local facilities and healthcare needs.

 Engaged with government officials, including the Cambodian Minister of Health and the Australian Ambassador, to ensure the healthcare model adhered to both local and international health standards, guidelines, and objectives.

 Accompanied the APLAR/ARA medical team to Cambodia as the project manager, overseeing all aspects of the visit and ensuring the smooth execution of the mission.

 Secured grant funding from Janssen to support the international mission, ensuring financial viability and the continuation of the project.

ACCOMPLISHMENTS:

 Established the first-ever integrated healthcare model in Southeast Asia, bridging the private and public health sectors to deliver critical rheumatology care in Cambodia.

 Successfully operated within a culturally sensitive and complex environment, demonstrating diplomacy, respect, and efficiency while building strong relationships with local stakeholders.

 Integrated the international healthcare program into Cambodia’s local educational framework, including the creation of an academic exchange program between Cambodia and Australia, fostering knowledge transfer and professional development.

 Supported Professor Kevin Pile, who presented the project at multiple national and international conferences, raising awareness and calling for increased global participation in similar healthcare missions.

 Secured an ongoing commitment from Australian rheumatologists to conduct three visits annually over the next two years, with a comprehensive evaluation of outcomes planned to determine the feasibility of expanding the model to other Southeast Asian countries.

Senior Product Specialist, Immunology Franchise

RESPONSIBILITIES & ACHIEVEMENTS:

 Developed and implemented a business plan for the Immunology Unit following the transition of Remicade and Simponi from MSD to Janssen in July 2011. Operated with minimal direction to achieve strategic goals and drive market growth.

 Quickly identified and secured support from KOLs, converting them from non-prescribers to advocates. This approach significantly enhanced the profile of the drugs and accelerated sales growth.

 Established and maintained strong relationships with healthcare professionals, ensuring high levels of customer satisfaction and loyalty. Actively engaged with all stakeholders to support and promote the products.

 Identified and secured sponsorship opportunities for a variety of events, including departmental meetings, grand rounds, scientific meetings, international conferences, and speaker tours. Managed these opportunities to boost the visibility and credibility of the products.

 Identified and developed new business opportunities to further drive sales. Collaborated closely with key stakeholders both within Janssen and with external partners to facilitate and capitalise on these opportunities.

 Worked closely with internal teams and external partners to ensure alignment with strategic objectives, optimising support and resources for successful product promotion and sales growth.

 Received the 2011 - Presidents Club Winner and 2012 - Medallion Club Winner

Medical, Immunology Franchise

RESPONSIBILITIES & ACHIEVEMENTS:

 Implemented and managed 2 major projects as mentioned above: (i)Australian Regional Rheumatology Service (ARRS)/Telehealth Project and (ii) APLAR Cambodian Rheumatology Mission.

 Sourced and secured $600,000 of funding for the APLAR Cambodian Rheumatology Mission project.

 Received the Managing Directors Award Runner Up for Australia/New Zealand in 2013.

2009 - 2011

FRIENDS INTERNATIONAL

Alternative Care Centre Project Coordinator OVERVIEW:

 The project was the first of its kind in Cambodia, offering preventative and early intervention strategies by a multi-disciplinary team to maximise outcomes for vulnerable families. The initiative addressed the physical, social and emotional needs of these families, providing comprehensive care and support.

 Friends-International, a global non-government organisation, led the project. The organisation operates in developing countries worldwide and focuses on maximising outcomes for vulnerable children and families. Friends-International runs various programs, including those addressing the needs of street children, individuals struggling with addiction, healthcare access, vocational training and education. It is a highly successful organisation funded by various international entities, including the governments of Australia, the United States, and France, as well as global organisations such as UNICEF.

RESPONSIBILITIES:

 Identified the need for the project, initiated the program and developed and implemented it from the ground up.

 Recruited, managed, and provided leadership to a team of 15 staff members, including handling staff salaries, performance reviews, and professional development.

 Developed Standard Operating Procedures (SOPs) and provided technical advice to ensure the program's success.

 Sourced funding and managed a large budget, ensuring efficient allocation of resources and financial transparency.

 Reported to stakeholders and donors, ensuring funding objectives were met and outcomes clearly communicated.

 Managed casework for enrolled families, negotiating with government and private entities within Cambodia and internationally. Liaised with the Ministries of the French, Australian, and Cambodian governments to build strong relationships and ensure optimal project outcomes.

 Collaborated with international organisations such as the World Bank, UNICEF and WHO to align the project with global health and development standards.

ACCOMPLISHMENTS:

 Conducted successful negotiations, which led to securing USD $1.2 million from the French Government

 Implemented and managed OH&S protocols to ensure a safe working environment for staff and beneficiaries.

 Created and conducted training, adaptable for international use, contributing to capacity building in other regions.

 Successfully identified, developed, and executed all aspects of the Maternal, Newborn and Child Health project.

 Achieved growth and development outcomes for babies and children that significantly exceeded national averages.

 Enrolled 600 families into the program within its first year, demonstrating rapid adoption and impact.

 Engaged with media outlets within Cambodia to promote the project, raising awareness and support for its objectives.

 Successfully employed and retained a dedicated team of 15 staff members, fostering a strong and capable workforce.

 Reached a 100% vaccination rate among program participants, contributing to improved public health outcomes.

2008 - 2010

RESPONSIBILITIES:

INTERNATIONAL SOS, CAMBODIA

Well Baby Clinic Initiative - Coordinator

 Designed and executed all facets of The Well Baby Clinic, overseeing its setup and ensuring adherence to international health standards and guidelines. Managed budgeting and financial targets for the clinic, ensuring cost-effective operations and optimal fiscal returns for the program.

 Oversaw all clinical aspects of the clinic, including the delivery of high-quality care and the implementation of best practices in infant and child health.

 Coordinated with specialists and referral partners to provide care and effective referrals for additional services

 Developed and conducted training programs for staff, equipping them with the necessary skills and knowledge to operate the clinic efficiently and effectively.

 Created and maintained Standard Operating Procedures and handled all reporting and documentation

 Authored articles for local publications to promote the clinic’s services, share relevant health information, and enhance community engagement with the program.

ACCOMPLISHMENTS:

 Successfully established The Well Baby Clinic from its inception, pioneering the first clinic of its kind in Cambodia that adheres to international guidelines.

 Developed and implemented a structured program where parents and their babies/children received age-appropriate development and health checks at recommended intervals. Focused on preventive care and early intervention, setting a new standard in the region for infant and child health monitoring.

EARLIER WORK HISTORY

2001 - 2007 Mater Hospital Registered Nurse, Maternal Neonatal Unit, Special Care Nursery In Charge

1994 - 1996 Royal Hospital For Women Graduate Program Registered Nurse, Neonatal Intensive Care

J ane Smith

CAREER OBJECTIVE

Demonstrating extensive experience in the education sector with an organised and efficient approach, I am actively pursuing a challenging career opportunity as Education Support Officer with the University of Sydney with a commitment to upholding your values of courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. Throughout my career spanning 20+ years, I have demonstrated a proven track record of accomplishment in the higher education sector as a Lecturer in Graphic Design, Masters by Coursework Coordinator, Undergraduate Coordinator and Lecturer in Photomedia, providing strong leadership in academic standards and development as well as chairing of relevant academic committees and workgroups. I am confident I would make a positive contribution to the School of Architecture, Design and Planning with the capacity to support a range of student administrative tasks and activities while also providing assistance to your academic colleagues.

QUALIFICATIONS & TRAINING

2002 Doctor of Philosophy (Creative Arts) University of Tasmania, Hobart

1996 Master of Fine Arts (Photography) University of Tasmania, Hobart

1995 Bachelor of Fine Arts (Photography) University of Tasmania, Hobart

KEY SKILLS & COMPETENCIES

 Administration: Performs administrative functions efficiently including record keeping, filing and document preparation.

 Executive Support: Provides high level executive support, scheduling and diary management, preparing agendas and minutes.

 Cultural Diversity: Plans, supports, improves and delivers services in a culturally respectful and appropriate manner.

 Communication: Highly developed written and verbal communication skills, articulating key messages clearly and succinctly.

 Integrity: Represents the organisation in an honest and professional manner, modelling high standards of ethical behaviour.

 Analytical & Research: Well-developed analytical and research skills, with proven expertise in collecting and analysing data.

 Project Support: Assists in delivering projects, whilst ensuring time, cost, quality, expectations and requirements are met.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Change Management: Drives innovation, initiates positive changes in workplace practices and business improvement.

 Client Service: Provides quality client service, handling enquiries, builds positive rapport and optimises the client experience.

 Finance: Adept in financial management, processing of invoices, managing budgets, report writing and financial analysis.

 Management: Manages and optimises operations across all areas, ensuring service delivery, KPI’s and objectives are met.

 Negotiation: Influential and persuasive, with the ability to negotiate successfully with internal and external stakeholders.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Resilience: Displays resilience and courage in fast-paced environments, responding to challenges and overcomes adversity.

 Resource Management: Plans and manages financial, physical and human resources within available budgetary constraints.

 Team Work: Works as a dedicated and supportive team member, sharing information and contributing to team objectives.

 Time Management: Well organised and highly efficient, with the ability to manage tasks, schedules and changing priorities.

 Written Skills: Prepares quality briefs, written reports and correspondence articulating trends, opportunities and risks.

Dec 2012 - Current EVANGELIST @ MIRAGE 3.4D PTY LTD

Sydney, New South Wales

Managing Director/Technology

DUTIES & ACHIEVEMENTS:

 Assisted in the start-up and managing operations of an innovative technology company, reporting to the Board of Directors

 Led and coordinated the workplace training of cadets through small intern projects, overseeing performance and productivity.

 Determined strategies to enhance and optimise company productivity by providing effective methods in business operations

 Managed and monitored budgets, expenditure, forecasts and financial projections, maximising growth and analysing cashflow.

 Researched and developed proof of concept, commercial products and funding strategies for the Mirage software platform (suite of commercially viable products with a 3D focus), co-developed Mirage software platform and co-wrote the patent for a 3D inventive process while working with Mirage 3.4D, the company’s asset, increasing worth from $219,000 to $2,375,000

 Prototyped 3D content and software tools for VR environment and researched visual cues to enhance the depth perception.

 Utilised highly developed written skills to develop documentation and procedures for the company’s research development.

 Direct ed the company’s side of the creation of the external assessor’s report and brought the initial round of funding to the company initiative through facilitating investor and researcher interactions using an influential and persistent approach.

 Spearheaded and coordinated the successful inclusion of researchers and software developers, bringing them into concept and software project envisioning, prototyping, development and testing through all stages, providing direction and updates.

 Designed visually strong shareholders and board reports, proposals, mission statements and prototype presentations.

 Generated innovative brand strategy and company vision incorporating software use case scenarios, software features and benefits, market research and analysis of suitable user experience.

KEY

PROJECTS:

 The X System Project: The X System is a customised platform used to run apps such as Depth and Lucas. Provided platform use case scenarios, software structure consultation and branding strategies for a range of software applications. Helped the system creator/s allow the system to be compatible with other apps.

 The Depth Project: The Depth Project was the main project of Mirage 3.4D and Mirage’s inventive idea. Strategised customer pitches, reviewed patent release and design of photographic and software concepts and led the Depth Initiative.

 The Asset Track Project: The Asset Track Project was an inventory sorting application that allowed users to sort their code and files. Primarily involved in the design of Asset Track and played a large part in software design.

 The Lucas Project: The Lucas Project was a film editing and production application. Led the conceptual design of the application, which allowed other staff of Mirage 3.4D to design the software of the project prototypes.

Feb 2011 - Dec 2012

DUTIES & ACHIEVEMENTS:

BONAFIDE SOFTWARE

Sydney, New South Wales

Creative Director

 Provided strong team leadership and direction, overseeing a creative team of artists, copywriters, graphic designers, photographers and external agencies to promote innovative visual design concepts and direct art/creative development

 Utilised 3D and 2D software to enhance company branding and brought concept expertise; developed new software and program management; produced and managed graphic design asset library, including brand and stationary; and created the company’s brand and marketing plan while working independently through remote access to the company’s server and database.

 Developed valuable contacts and lasting relationships through exchange of ideas at 2012 Microsoft BizSpark Plus in Sydney.

 Developed two new commercial brands and provided a brand strategy and promotion that was well received.

 Maintained an influential approach whilst communicating with external stakeholders to secure funding.

 Developed a successful proposal for the crowdfunding campaign ‘Kickstarter’ for Bonafide Software.

 Acquired a solid working knowledge of a range of design software tools and systems.

Jan 2010 - Apr 2011

DUTIES & ACHIEVEMENTS:

HISTORY

SELF-EMPLOYED

Sydney, New South Wales

Branding Consultant

 Developed and implemented creative strategies for both new and existing products, and influenced all phases of marketing, from design and distribution decisions to advertising and public relations messaging.

 Performed market research to identify markets and assess consumer perceptions, competition, business trends and product value.

 Developed creative concepts and projects for clients in the business to business (B2B) and business to consumer (B2C) space.

 Performed internal audits to ensure the goals of a company's departments are aligned. This research informed the development of an overall brand strategy, affecting logo and package design, pricing, placement, advertising campaigns, and customer service messaging.

 Championed and influenced decisions to distribute a product and what medium is best for advertising and how to shape product messages for different demographics and enhance company initiatives.

Dec 2008 - Dec 2009

DUTIES & ACHIEVEMENTS:

INTERNATIONAL DESIGN SCHOOL

Sydney, New South Wales

Lecturer in Graphic Design

 Primarily involved in curriculum delivery and assessment materials to support students undertaking units of competency to obtain a Certificate III qualification in Design Fundamentals and/or Graphic Design.

 Demonstrated strong interpersonal skills as a student-centred Lecturer, focused on promoting diversity and inclusivity

 Delivered of various graphic branding and research units across the course with the focus on responsible branding design practices/processes and familiarity with emerging experimentation in this field.

 Delivered units covering working in the design industry; colour theory; elements and principles of design; colour as a design element; design conceptualisation; portfolio development; layout, illustration, and editing skills using Photoshop, InDesign and Illustrator; and basics of typography.

Feb 1996 - Oct 2008

2006 - 2008

2004 - 2006

UNIVERSITY OF TASMANIA

Tasmanian School of Art | Hobart, Tasmania

Masters by Coursework Coordinator

Undergraduate Coordinator

1996 - 2008 Lecturer in Photomedia

Masters by Coursework Coordinator (2006 - 2008)

DUTIES & ACHIEVEMENTS:

 Played an integral role in facilitating student success at UTAS by overseeing course planning, course design and development, course delivery, selection of educational resources, assessment, students’ learning outcomes and course evaluation ensuring the quality of Master of Fine Arts (MFA) academic program, implemented course changes and chaired the examination process.

 Drove continuous improvement in learning achievements by conducting weekly group critiques, assisting in the redesign of the RHD unit, implementing course changes, and encouraging interdisciplinary and collaborative studies.

 Co-supervised candidates, liaised with the heads of studios, examiners and external bodies, organised and chaired submission of the MFA candidates, and chaired the examination process, encouraging interdisciplinary and collaborative studies

 Incorporated work experience as a part of study requirements for MFA by Coursework unit and then regulated work experience.

Undergraduate Coordinator (2004 - 2006)

DUTIES & ACHIEVEMENTS:

 Provided leadership in undergraduate course development and for the course, and monitored the course performance regarding teaching, learning and content to drive course improvements and changes.

 Developed, prepared and delivered teaching/learning materials for the undergraduate students delivering talks, lectures and seminars, conducting assessments and examinations, and providing course-specific advice to students.

 Worked within the University of Tasmania ecosystem, such as committees, grant applications and other duties within the Graduate School and University administration.

EMPLOYMENT HISTORY

DUTIES & ACHIEVEMENTS:

 Received the Excellence in Teaching Award - Fostered and applied innovative ways of learning and thinking.

 Developed grant and exhibition proposals and an active member of the Teaching and Learning Committee.

 Assisted in the admission process, enrolments and change of enrollments and collaborated with the academic, administrative and general staff within and outside of the School of Art.

Lecturer in Photomedia (1996 - 2008)

DUTIES & ACHIEVEMENTS:

 Embraced methodologies and approaches to create a dynamic ecology where the fluid exchange of ideas and processes is encouraged.

 Instructed students in digital and analogue forms of still photography, moving image, photo-installation and photographic principles.

 Heavily involved in specialised technical instruction in workshop situations, and an active practice orientated lecture program.

 Assisted in the development of advanced professional competence, artistic skills and critical thinking through engaging with a range of imaging technologies and leveraging a strong creative vision and the ability to think conceptually to achieve objectives

 Encouraged creative expression through making, allowing students to explore and develop their skills through practice.

SOLO EXHIBITIONS

2010 “Stage Sets” (Theatre Cinohra, Czech Republic)

2008 “Beyond Deceptions” (Theatre Cinohra, Czech Republic)

2004 “Perceptions, Deceptions and Dreams” (Stills Gallery, Sydney)

1998 “Powder Magazine” (Usti and Labem, Czech Republic)

GROUP EXHIBITIONS

2007 "Fortune of Lost Hearts: an insight into convict culture” (Port Arthur, Tasmania)

2005 “2 Different” (Carnegie gallery, Hobart, Tasmania

2004 “SURFACE TENSION: The Artist in the Image” (ACP, Sydney)

2003 “Haven” (Long Gallery, Hobart, Tasmania)

2001 “Nina Nikolaevna Shudnat” (Tweed River Art Gallery, Murwillumbah, NSW)

1998 “Home Show” (Plimsoll Gallery, Hobart, Tasmania)

1995 “Honours Show” (Plimsoll Gallery, Hobart, Tasmania)

1993 “I’SLAND (t’l-)n.” (Long Gallery, Hobart, Tasmania)

PUBLICATIONS

 Sean Kelly, ‘Artist [As] Educators: Visual Arts of Pressures and Privileges’, in RealTime #74, August – September 2006, (p. 14)

 Murray, K., ‘Out of the Gothic and into the Blue’, in Artlink, volume 23 / #1, 2003 (p.60-61)

 ‘Portraits on Show’, Tweed Times, 6 June 2001

 Stewart, A., ‘The 2001 Josephine Ulrick National Photography Prize’, in Photofile, #64 December 2001, (p.73)

 Sandy Edwards, ‘Surfacing’, in Photofile, #58, December 1999, (p.13, p.16)

LANGUAGES

 English, Czech, German and Russian

REFEREES AVAILABLE ON REQUEST

Attn: Dyana Rifai

Re: Project Engineer

Dear Ms Rifai,

| Job Ref No: 94552-42615687

I am writing to express my interest in the Project Engineer position within the Asset Planning North team at Transport for NSW. With a Bachelor of Engineering in Civil (MiEAust), Diploma in Project Management and over two decades of experience in project management, estimation, and contract administration, I am confident in my ability to contribute to TfNSW.

Throughout my career, I have demonstrated a commitment to delivering infrastructure projects on time and within budget, ensuring quality and compliance with regulatory requirements. My recent role as Lead Estimator at Carrabay Pty Ltd involved managing the tender process for several high-value projects such as the Cabramatta Station - Cess Drain Works ($1m) and FRP works - Barriers L walls and precast install M12 West ($4m). I produced detailed estimates, led tender review meetings, and engaged in post-tender negotiations, securing positive outcomes and fostering strong client relationships.

In previous roles at Quickway Constructions Pty Ltd and Talis Civil Pty Ltd, I managed comprehensive project estimations and led business development initiatives, securing numerous contracts, including the Macquarie Park Bus Lane upgrade ($21m) and Brookers Bridge Replacement ($2m). My expertise in preparing cost estimates, reviewing contract conditions, and managing variations ensured compliance with contractual obligations and optimised project execution. I bring robust skills in project management, including resource allocation, risk management, and stakeholder coordination. My leadership capabilities have been honed through managing multidisciplinary teams, mentoring junior staff and fostering a collaborative environment that promotes productivity and continuous improvement. Additionally, my proficiency in technical software such as 'Expert' and 'Benchmark' Estimation, combined with my solid understanding of civil engineering principles, positions me well to contribute to the successful delivery of pavement infrastructure projects.

I possess extensive knowledge and experience in the design, construction, inspection, and maintenance of pavement infrastructure. At Quickway Constructions Pty Ltd, as a Senior Estimator, I was assigned as the Project Manager for the Macquarie Park Bus Lane upgrade, a $21 million project that involved significant pavement infrastructure work. The project required comprehensive design, construction, and maintenance planning to ensure the bus lanes met regulatory standards and could withstand high traffic volumes without frequent repairs. I led a multidisciplinary team in the design phase, collaborating with engineers to develop robust pavement solutions. During construction, I oversaw the implementation of advanced construction techniques and materials to enhance pavement durability. I also instituted a rigorous inspection protocol, performing regular site visits and quality checks to ensure adherence to specifications. Additionally, I developed a maintenance schedule to extend the lifespan of the pavement, incorporating feedback from the construction phase to optimise future maintenance efforts. The Macquarie Park Bus Lane upgrade was completed on time and within budget, significantly improving traffic flow and reducing congestion in the area. The pavement infrastructure has demonstrated exceptional durability, withstanding heavy usage with minimal maintenance required. This success not only met but exceeded the client’s expectations, leading to enhanced client trust and further contract opportunities for Quickway Constructions Pty Ltd.

I have demonstrated strong ability in the analysis of pavement infrastructure information, interpretation of bridge plans and geotechnical reports, and skills in surveying, estimating, budgeting and scheduling. At Carrabay Pty Ltd, as the Lead Estimator, I was tasked with managing the estimation and planning for the Cabramatta Station - Cess drain works, a $1 million project that required thorough analysis and precise planning to ensure successful execution. My role involved analysing detailed pavement infrastructure information, interpreting bridge plans and geotechnical reports, conducting surveys, and preparing accurate estimates, budgets, and schedules to guide the project. I started by meticulously reviewing all available data, including pavement conditions, bridge plans, and geotechnical reports, to identify potential challenges and opportunities. I conducted site surveys to gather additional information and validate existing data. Based on this analysis, I developed detailed cost estimates and prepared comprehensive budgets that accounted for all project phases. I also created a detailed project schedule, outlining each task and milestone to ensure timely completion. Throughout the project, I maintained open communication with stakeholders, providing regular updates and adjusting plans as needed to address any emerging issues. The thorough analysis and precise planning resulted in the Cabramatta Station - Cess drain works project being completed on time and within budget. The accurate estimates and well-structured schedule minimised delays and cost overruns, leading to a successful project outcome. My ability to interpret complex infrastructure information and effectively plan and manage resources was recognised by the client and led to further opportunities for Carrabay Pty Ltd.

My active engagement with professional associations such as Engineering Australia and the Australian Cost Engineering Society underscores my commitment to professional development and staying abreast of industry advancements. I am eager to leverage my skills and experience to support Transport for NSW in achieving its strategic objectives.

During my tenure as a Senior Civil Engineer/Construction Superintendent at Mott MacDonald Engineering Consultants, I consistently optimised business outcomes by effectively managing people and resources to achieve public value. I led multidisciplinary teams in planning, organising, and executing diverse civil infrastructure projects across India. For example, during the construction of 1200 permanent shelters and bridge restoration in Indonesia for Concern Worldwide-NGO, I managed a team to ensure efficient resource allocation and coordinated daily activities to meet project timelines. By fostering a collaborative work environment and leveraging team strengths, I enhanced productivity and minimised operational costs while maintaining high-quality standards. In this role, I prioritised public value in every project by adhering to stringent project schedules, design specifications, and technical standards. For instance, on the 50-ton Anhydrous Aluminum Chloride Plant project, I ensured seamless coordination between civil-structural drawings and utility services, facilitating efficient project execution and achieving operational excellence. By incorporating rainwater harvesting systems and septic tank installations for Tsunami victims on Simeulue Island, Indonesia, I demonstrated a commitment to enhancing community resilience and environmental sustainability. I played a pivotal role in preparing tender documents and conducting pre and post-tender negotiations for design and construct projects. By meticulously analysing project scopes, estimating costs, and managing contract variations, I optimised financial outcomes and secured favorable project outcomes for Mott MacDonald. My strategic approach to project management and resource allocation consistently contributed to achieving business objectives while exceeding client expectations.

My tenure at Mott MacDonald Engineering Consultants highlights my expertise in optimising business outcomes and efficiently managing resources to achieve public value. Through strategic leadership and a dedication to excellence, I consistently delivered successful results on complex civil infrastructure projects, enhancing organisational efficiency and stakeholder satisfaction. I am committed to leveraging my skills to drive continuous improvement and contribute to future project success, aligning with the mission of delivering sustainable engineering solutions. I ensured rigorous adherence to project schedules, design specifications, and regulatory standards across diverse civil infrastructure projects. By meticulously planning, organising, and controlling construction progress, I developed detailed schedules aligned with resource allocation and activity networks. Throughout each project, I monitored and adjusted schedules as needed to maintain project timelines and ensure timely delivery without compromising quality. I conducted thorough onsite and offsite inspection tests in collaboration with client representatives and technical consultants. By producing detailed technical reports on inspection findings and recommendations, I ensured strict adherence to design drawings, specifications, and technical standards. Managing progress claims, variations, and contractual obligations, I maintained precision in compliance with contractual terms and timelines. Through proactive leadership in regular site meetings, I promoted effective communication and transparency, providing timely updates to management and submitting comprehensive progress reports. Enforcing stringent adherence to Occupational Health and Safety (OHS), Environmental, and Quality standards, I fostered a culture of safety and excellence across project teams. Prioritising safety protocols and environmental considerations, I ensured all project activities met ethical standards and regulatory requirements. My contributions underscore my unwavering commitment to integrity in project management. By upholding ethical practices, ensuring compliance with regulatory standards, and promoting a culture of safety and excellence, I consistently delivered successful project outcomes while earning trust and respect from stakeholders.

As Site Supervisor at Citilink Piling, I spearheaded strategic problem-solving initiatives and exemplified accountability across intricate piling projects, maintaining strict adherence to safety protocols and project specifications. I strategically managed projects like the Elisabeth Macarthur Agricultural Institute and the West Ryde Community Building, where I adeptly analysed project needs to devise practical solutions. During the West Ryde project, I navigated challenges in logistics and material procurement by fostering close collaboration with subcontractors and suppliers, optimising delivery schedules and resource allocation. This proactive approach effectively minimised project delays and maximised operational efficiency, ensuring timely project completion within allocated budgets. My role also encompassed rigorous oversight of quality assurance requirements. Through meticulous inspections and audits, I ensured stringent compliance with project standards and documented all activities comprehensively. This systematic approach not only upheld the integrity of piling operations but also facilitated seamless coordination among onsite teams and stakeholders. My commitment to safety was unwavering. I implemented robust safety protocols, conducted regular toolbox talks and safety briefings, and closely monitored site activities to promptly identify and mitigate potential hazards. By strictly adhering to Safe Work Method Statements (SWMS) and OHS standards, I cultivated a culture of safety awareness and upheld the highest safety standards. In terms of accountability, I managed contract variations, claims, and project budgets with precision. I contributed to estimating and quoting for piling, shotcrete and anchor works, ensuring accurate cost projections aligned with project scope and requirements. Transparent communication and effective negotiation with stakeholders enabled me to resolve issues related to scope changes and additional requirements, achieving mutually beneficial outcomes and maintaining project profitability. By integrating strategic problem-solving with a steadfast commitment to safety and compliance, I consistently delivered successful outcomes for high-profile piling projects. My dedication to upholding integrity, professionalism and excellence in project management significantly contributed to the overall success and reputation of Citilink Piling.

I respect Transport for NSW's mission to deliver safe, efficient, and sustainable transport solutions that significantly enhance community quality of life. My extensive professional background and unwavering commitment to excellence are closely aligned with your organisational goals of improving infrastructure, fostering innovation, and ensuring exceptional customer satisfaction. I am passionate about advancing transportation solutions that impact communities. I am committed to upholding the values of integrity, professionalism, and continuous improvement that are central to Transport for NSW's mission.

Find attached my résumé which details my experience and accomplishments together with referees who will verify my capabilities. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions. Thank you for your valuable time in considering my application, I look forward to your favourable reply.

Yours sincerely,

Keyur Bhatt

PRE-SCREENING QUESTIONS

Project Support Officer, Partnerships and Impact | Cancer Institute NSW

PRE-SCREENING

QUESTION 1

Please outline your experience where you managed multiple activities, projects or priorities simultaneously within a complex health or research setting in an ongoing basis. What strategies did you apply to ensure successful delivery while balancing competing demands and how did you determine your impact or success in delivering outcomes for your colleagues or stakeholders?

In my tenure as a Conference Producer at IQPC Australia, I simultaneously managed multiple large-scale professional learning and networking events across complex sectors including health, education, and public administration. Operating within a condensed 20-business-day production cycle, I was responsible for end-to-end project oversight encompassing research, program development, marketing coordination, speaker acquisition, and stakeholder engagement. These projects demanded advanced organisational acumen, rigorous prioritisation, and an exceptional capacity to perform under sustained pressure. I applied structured project management methodologies, establishing critical path frameworks and progress tracking systems to ensure adherence to milestones and deliverables. When leading the redevelopment of a struggling health and corrections conference, I conducted targeted market analysis, identified emerging policy trends, and recalibrated the agenda to align with contemporary sector priorities. The revitalised event achieved a $200,000 increase in revenue within one year and drew international representation from the United Kingdom, Belgium and New Zealand, significantly elevating its profile and institutional reputation.

Subsequently in my Sales Representative role at FactSet, I managed a portfolio of 37 institutional clients across Australia within a high-stakes, data-intensive environment characterised by complex regulatory frameworks and competing commercial demands. I coordinated concurrent initiatives spanning client acquisition, renewal negotiation, data analytics implementation, and compliance documentation. To sustain precision across competing timelines, I employed a dynamic workload management matrix, integrated CRM tracking tools, and frequent cross-functional collaboration. My impact was measured through quantifiable outcomes including multi-year contract renewals, strengthened stakeholder satisfaction, and year-on-year portfolio growth. Across both roles, my ability to navigate intricate operational landscapes, synthesise competing priorities, and deliver outcomes of enduring strategic value has been a consistent professional hallmark.

PRE-SCREENING QUESTION 2

Describe your experience, with example situations, where you were involved in completing documentation, reports, and/or official responses. How did you approach these tasks and any unfamiliar tasks? What were your responsibilities? What considerations were most important while planning responses?

Throughout my career, the preparation of high-level documentation, analytical reports, and formal responses has been integral to my professional remit. At FactSet, I was entrusted with authoring complex project documentation, commercial proposals, and client governance reports underpinning multimillion-dollar engagements. A key example involved managing the Australian portfolio of one of the world’s pre-eminent global asset managers, where I was required to interpret legacy contract provisions, map regulatory constraints, and prepare a detailed operational framework to guide data integration and reporting delivery. I approached these tasks with methodical precision, undertaking comprehensive review of relevant contractual clauses, liaising with legal, compliance and technical divisions, and ensuring all written outputs reflected both organisational integrity and client-specific requirements. In circumstances involving unfamiliar or highly technical subject matter, I proactively engaged with subject-matter experts, conducted independent research, and sought verification prior to submission to safeguard the credibility and accuracy of deliverables. This process-oriented diligence resulted in the successful renewal of the client contract and measurable improvement in stakeholder confidence.

Earlier, during my Conference Producer role at IQPC, I prepared executive summaries, event prospectuses, and briefing materials synthesising extensive research findings and speaker insights into coherent, strategic narratives. Each document demanded accuracy, conciseness, and sensitivity to tone, particularly when addressing senior government or industry stakeholders. I adopted a structured writing process incorporating stakeholder consultation, iterative drafting, and peer validation to ensure that all documentation was evidence-based, logically structured, and aligned with organisational messaging. My overarching considerations encompassed factual integrity, policy alignment, linguistic clarity, and professional presentation. Across both contexts, I have demonstrated a sophisticated capacity to produce authoritative written outputs that inform decision-making, uphold governance standards, and reinforce institutional credibility.

GREGORY SWANSON

Dear Hiring Panel,

Re:

Governor/General Manager (Statewide Talent Pool) | Req ID: 77014

23 October 2025

I write with great interest to be considered for the above position in the Security & Custody Branch, bringing extensive experience at Corrective Services NSW spanning over three decades in senior leadership positions within custodial operations and a proven track record of achievement in supporting, guiding, and leading a culture of integrity, professionalism, and discipline within the team. My distinguished record is underscored by a consistent capacity to balance operational rigour with progressive, evidence-based rehabilitation strategies, strengthening safety, governance, compliance and long-term community outcomes.

I believe my experience, combined with my capacity to inspire direction, negotiate with influence, and deliver sustainable outcomes in challenging custodial environments, aligns directly with the requirements of this role. I hold a current driver licence and I am available to travel extensively across NSW, including being on call to respond to emergencies at short notice. Additionally, I have operated within the strictures of the National Heavy Vehicle Law, Regulations and Chain of Responsibility frameworks, ensuring compliance and governance standards are consistently upheld. I am deeply committed to the mission of Corrective Services NSW and inspired by the opportunity to lead in a role that requires operational excellence, ethical stewardship, and reform-oriented vision. My career demonstrates a consistent ability to govern with integrity, deliver measurable outcomes, and build cultures of safety, accountability, and rehabilitation.

I am eager to advance my contributions within Corrective Services NSW as Governor, drawing upon my senior leadership acumen and extensive correctional management expertise to deliver meaningful impact within the Security & Custody Branch. Highly motivated, ambitious and outcomes-focused, I bring advanced capability across all facets of correctional operations, with a proven record of driving visible reform, elevating staff performance, and strengthening centre outcomes. My experience as Manager of Security and in acting General Manager capacities demonstrates my capacity to provide strategic direction, operational leadership and disciplined governance across small, medium, and large correctional centres. I excel in managing multidisciplinary teams, maintaining high standards of case management and embedding robust security frameworks. Committed to accountability, stakeholder engagement, and delivering results, I am confident in my ability to fulfil the responsibilities of Governor and to continue building organisational capability, operational resilience and public value

Act with Integrity: I consistently exemplify ethical leadership, transparency, and accountability across all custodial operations. While serving as Manager of Security at South Coast Correctional Centre, I identified inconsistencies in incident reporting that posed risks to compliance and undermined stakeholder confidence. In response, I initiated a comprehensive governance review, introduced a revised audit and assurance framework, and mandated enhanced staff training in reporting protocols. This initiative not only improved procedural compliance but also reinforced a culture of accountability. As a direct result, audit outcomes improved significantly, and external stakeholders commended the strengthened reporting standards as a benchmark of good practice.

In my capacity as Manager of Security at Goulburn Correctional Centre, I observed operational vulnerabilities in intelligencesharing processes between custodial and security staff. Recognising the potential impact on institutional safety and transparency, I established a structured intelligence governance model that introduced clear reporting hierarchies, routine cross-disciplinary briefings, and accountability checkpoints. This reform fostered integrity in decision-making, reduced operational blind spots, and strengthened trust between staff and executive management. Additionally, during my tenure as Manager of Security at South Coast Correctional Centre, I addressed emerging risks related to contraband control. Concerns were raised about the lack of uniformity in staff searches and perimeter patrol procedures. I led the development of a compliance-driven Contraband Prevention Framework that aligned with departmental standards, introduced randomised audit schedules, and ensured transparent reporting of breaches. This initiative not only curbed contraband incidents but also reinforced ethical practices and strengthened the perception of integrity among both staff and external oversight bodies.

Manage Self: Resilience, adaptability, and disciplined self-management have underpinned my leadership practice across complex correctional environments. I recognise that my personal conduct and ability to regulate responses influence team morale, organisational stability, and operational outcomes. At Long Bay Correctional Complex, I was tasked with leading a highly sensitive staffing restructure during a period of industrial unrest. The situation presented a challenge, maintaining operational continuity while safeguarding staff wellbeing and morale. I employed reflective practice, actively sought counsel from senior mentors, and deliberately modelled transparency and composure in my communications. By demonstrating consistency in my behaviour and decisiveness in my actions, I fostered trust and mitigated uncertainty. This ensured performance levels were sustained, absenteeism remained minimal, and service delivery benchmarks were preserved despite the turbulence. The outcome reinforced my reputation as a dependable leader capable of guiding teams through volatility.

Similarly, while serving as Manager of Security at South Coast Correctional Centre, I encountered heightened external scrutiny following a high-profile incident. The environment required immense personal discipline to manage competing priorities, intense media interest, and stakeholder expectations without compromising staff focus or operational control. I implemented structured daily routines to manage my workload, prioritised evidence-based decision-making and compartmentalised external pressures to shield frontline staff from unnecessary stress.  0477 666 777

By demonstrating resilience under pressure and maintaining professional balance, I safeguarded both operational integrity and the psychological safety of my team. These efforts were later acknowledged by senior executives as critical to the stability of the centre during a demanding period. Through these experiences, I have demonstrated that effective self-management is not merely about maintaining personal resilience, but about setting the behavioural standard for others, sustaining performance in adverse conditions, and leading by example to ensure continuity, trust, and organisational strength.

Communicate Effectively: Clear, persuasive, and audience-focused communication has been a cornerstone of my leadership, enabling alignment, risk mitigation, and collaborative progress across correctional environments. As both a strategic and authentic communicator, I adapt my style to diverse audiences ranging from frontline staff and senior executives to external agencies, unions, and members of the public. Whether negotiating sensitive reforms, delivering operational briefings, or managing complex incidents, I ensure messaging is precise, transparent, and anchored in both organisational priorities and human connection. My ability to inspire confidence, cultivate trust and encourage dialogue allows me to unite multidisciplinary teams in pursuit of shared objectives within highly regulated, high-risk contexts. In my role as Manager of Security at South Coast Correctional Centre, I was tasked with introducing a new behavioural management strategy designed to improve safety and rehabilitation outcomes. Acknowledging staff apprehension and potential union resistance, I initiated structured consultation forums, adapted my communication to suit varying stakeholder groups, and developed briefing papers to ensure consistent messaging. By clearly articulating the operational imperatives and long-term benefits, I secured stakeholder buy-in and reduced resistance. As a result, the strategy was implemented seamlessly, frontline staff reported improved clarity of expectations, and behavioural incidents within the facility declined.

Similarly at Long Bay Correctional Complex, I faced the challenge of managing heightened public and media interest during a critical incident. To maintain operational control and stakeholder confidence, I provided daily structured briefings to senior management, drafted carefully considered public statements, and held regular face-to-face updates with staff. By balancing transparency with discretion and tailoring messaging to each audience, I ensured that staff felt informed and supported, executives were reassured of risk management, and external scrutiny was appropriately managed. The professional handling of communications not only protected the reputation of the facility but also strengthened internal trust and cohesion during a volatile period. These experiences demonstrate my ability to harness communication as both a leadership and operational tool, clarifying expectations, managing risk, and inspiring confidence even in the most complex and high-pressure environments.

Work Collaboratively: I prioritise collaboration across multidisciplinary teams and external agencies to strengthen outcomes and ensure safe, effective custodial operations. In my role as Manager of Security at South Coast Correctional Centre, I was tasked with enhancing security intelligence sharing to address emerging risks involving organised offender groups. I convened regular multi-agency forums with Justice Health, Community Corrections, and local law enforcement, ensuring all parties contributed intelligence and operational perspectives. By fostering open communication, aligning shared objectives, and promoting joint accountability, we were able to pre-emptively identify high-risk behaviours and implement coordinated interventions. This collaborative model significantly reduced incidents of contraband introduction and was later adopted as a best practice framework across other correctional centres in the region. A further example of my collaborative approach occurred when implementing revised emergency management procedures. Recognising the critical role of multiple units and external partners in ensuring preparedness, I coordinated joint exercises involving custodial staff, emergency services, and medical teams. By facilitating scenario-based training, encouraging feedback from all stakeholders, and refining procedures based on shared learnings, I embedded a culture of collective responsibility. These collaborations enhanced operational readiness, strengthened stakeholder confidence, and ensured the centre was well-positioned to respond to crises effectively.

Influence and Negotiate: I bring advanced negotiation skills to achieve consensus in sensitive and complex contexts. As Manager of Security at South Coast Correctional Centre, I was tasked with implementing enhanced security protocols that initially raised staff concerns about workload and operational impact. I engaged directly with union representatives, frontline staff, and executive stakeholders, presenting transparent evidence of the reforms’ necessity while also seeking input on operational refinements. By balancing firmness with empathy and demonstrating a willingness to adapt implementation timelines, I secured broad workforce agreement and avoided potential disruption. This process reinforced a culture of trust and cooperation while ensuring organisational objectives were delivered without compromise to safety or compliance. In my role as Manager of Security at South Coast Correctional Centre, I was responsible for coordinating responses to critical security incidents that required balancing operational integrity with staff welfare. During one high-risk incident, tensions escalated around proposed containment measures. I engaged directly with senior officers, staff delegates and external emergency responders, carefully negotiating a unified strategy that addressed both safety concerns and operational imperatives. Through clear communication, active listening, and principled compromise, I achieved consensus that enabled a safe, orderly resolution. The incident was managed without escalation or injury, and post-event reviews commended the collaborative approach that safeguarded staff, inmates and the wider community.

Deliver Results: My leadership is defined by an unwavering commitment to achieving measurable and sustainable outcomes that strengthen operational performance. At South Coast Correctional Centre, I was tasked with reducing incidents of violence and staff assault in a high-risk environment. I initiated a comprehensive strategy that combined intelligence-led monitoring, targeted early intervention protocols, and proactive staff training on de-escalation and situational awareness. I also embedded stronger reporting mechanisms to identify behavioural triggers earlier. Within twelve months, the centre recorded a marked reduction in violent incidents, and staff surveys reflected improved confidence in safety practices. The strategy was subsequently adopted across the region as a model of effective violence reduction, underscoring my capacity to deliver complex change with enduring results. As Manager of Security, I also oversaw the introduction of a centre-wide security risk assessment framework designed to improve audit compliance and incident preparedness. Recognising gaps in existing systems, I spearheaded a program that aligned daily security practices with both legislative requirements and broader organisational performance standards. Through meticulous implementation, staff engagement, and consistent performance tracking, audit compliance scores increased significantly, and incident response times improved. This initiative not only strengthened resilience but also positioned the centre as a benchmark for operational governance within Corrective Services NSW.

Finance: I have extensive experience in fiscal governance, cost optimisation, and the responsible management of public funds. As Manager of Security at South Coast Correctional Centre, I was accountable for the oversight of significant operational budgets directly tied to safety and compliance outcomes. Recognising inefficiencies in expenditure, I introduced enhanced budget monitoring tools and improved transparency across reporting processes. I also strategically reallocated resources to strengthen frontline staffing and critical security infrastructure. These measures delivered measurable cost efficiencies while safeguarding service quality and ensuring compliance with financial governance standards. In addition, I played a key role in resource optimisation during a statewide staffing realignment. By conducting a comprehensive analysis of rostering patterns, overtime usage, and resource deployment, I identified areas for consolidation without compromising service delivery. Through careful negotiation with stakeholders and disciplined fiscal oversight, I was able to reduce avoidable overtime expenditure while maintaining operational stability. This reinforced my ability to balance financial prudence with frontline service imperatives, ensuring that taxpayer resources were managed with accountability and foresight.

Manage and Develop People: I have consistently invested in building workforce capability and strengthening succession pathways. In my role as Manager of Security, I have provided clear leadership and direction across all three areas of the Metropolitan Special Programs Centre, as well as previously performing the duties of Deputy Governor Special Purpose Centre. These roles afforded me valuable insights into the holistic management of the centre and the importance of aligning staff capability with organisational objectives. I have worked effectively with all disciplines of staff and built constructive relationships with both the POVB and COVB unions. By maintaining a solution-focused and transparent approach, I ensure that emerging issues are addressed in a timely manner, with all stakeholders kept fully informed. This has fostered trust and reinforced a culture of accountability. An example of this was when I identified performance gaps in incident response procedures that were impacting both staff confidence and operational consistency. I led targeted capability-building initiatives, including scenariobased training and cross-shift knowledge sharing, which improved staff preparedness. Within months, response times and decision-making improved, reflected in a measurable reduction in operational breaches and escalations. This demonstrated my ability to strengthen staff capability, develop resilience, and embed best practice across multidisciplinary teams.

Inspire Direction and Purpose: I provide vision, clarity, and inspiration to motivate teams towards organisational goals. During the expansion project at a regional correctional centre, I articulated the strategic rationale for change and gave staff a clear line of sight to CSNSW’s long-term objectives. By framing challenges as opportunities for growth and public value, I instilled a sense of purpose. Staff engagement improved markedly, and the project was delivered on schedule with minimal disruption. In my role as Manager of Security at the Metropolitan Special Programs Centre, I consistently reinforce the importance of collective accountability and the broader mission of custodial services. For example, when implementing enhanced intelligencegathering protocols, I made it a priority to explain how these changes not only improved safety within the centre but also contributed to safer community outcomes. By connecting daily tasks to the larger vision, I fostered alignment across staff groups, improved compliance with the new protocols, and strengthened morale. This demonstrated my ability to inspire direction and purpose while guiding staff through complex operational change.

Additionally, during the state-wide rollout of Body Worn Cameras, I recognised that frontline officers would only embrace the initiative if they understood its broader significance. Rather than presenting the reform as purely technological, I framed it as a vital tool to strengthen transparency, protect staff from unfounded allegations, and enhance community trust in correctional services. By reinforcing the program’s role in safeguarding both staff welfare and institutional integrity, I inspired ownership and pride in its adoption. The result was not only successful implementation but also a cultural shift, with officers themselves championing the initiative as a mark of professional accountability and public value.

Manage Reform and Change: I am adept at delivering systemic reform with lasting organisational benefit. In my current role as Manager of Security within the Security and Custody Project Management Office, I led the state-wide roll-out of Body Worn Cameras to frontline correctional officers. This initiative required navigating workforce scepticism and addressing concerns about privacy and workload implications. I developed tailored training modules, facilitated open forums to ensure transparency, and provided ongoing support during implementation. The reform not only enhanced operational oversight and incident management capability but also improved staff confidence and accountability, representing one of CSNSW’s most significant cultural and operational shifts in recent years.

Moreover, I recommissioned Emu Plains Correctional Centre, a project requiring complex reform of infrastructure, processes, and workforce systems to restore full operational capacity. By coordinating multidisciplinary teams, enforcing rigorous compliance frameworks and aligning deliverables with CSNSW’s strategic benchmarks, I successfully delivered the recommissioning on time and within scope. This reform safeguarded security standards, strengthened operational resilience, and demonstrated my ability to lead systemic organisational change while ensuring minimal disruption to service delivery. In addition, I oversaw the temporary closure of Oberon, Emu Plains, and Dawn De Loas Correctional Centres, a reform initiative that required seamless continuity of operations and careful management of both staff redeployment and inmate transfers. Through proactive stakeholder engagement, rigorous planning, and transparent communication, I ensured compliance with departmental and legislative standards while maintaining community confidence. The success of this initiative highlighted my ability to manage highly sensitive organisational transitions while preserving security, stability, and trust.

Find attached my résumé, which outlines my professional achievements and career trajectory, together with referees who can attest to my strengths and capabilities. I would greatly value the opportunity to further discuss how my leadership acumen, reform expertise, and strategic foresight can advance the long-term success of CSNSW. Please do not hesitate to contact me by phone or email should you require any additional information or wish to arrange a discussion.

Yours sincerely,

Gregory Swanson Manager of Security Security & Custody Project Management Office

24 May 2025

Dear Hiring Manager,

Re: Senior Business Analyst | Job Ref No: 73770-43295337

I am keen to be considered for the Senior Business Analyst Talent Pool with the Department of Communities and Justice (DCJ). Currently working with the Cancer Institute NSW, I bring over two decades of experience in business analysis, digital system development, data strategy, and leading transformation initiatives within the public sector. Throughout my career, I’ve combined technical expertise with a strong focus on delivering outcomes that benefit the community. DCJ’s mission to improve lives and strengthen communities strongly resonates with my own values, and I am confident in my ability to contribute to this important work. The examples that follow highlight how my experience aligns with the role’s seven core focus capabilities.

Act with Integrity: I demonstrate ethical leadership by consistently upholding transparency, compliance, and principled decisionmaking across all facets of system governance, stakeholder engagement, and project delivery. In my current role as Senior Application and Database Support Lead at the Cancer Institute NSW, I managed a high-risk integration during the Edward data migration program. While mapping patient data across legacy and new platforms, I identified a serious re-identification risk due to overlapping identifiers within historical clinical records. Recognising the privacy implications and ethical risks, I immediately paused the build, convened the ethics review team, and worked closely with legal and technical stakeholders to design new de-identification protocols at the data source. After gaining approval from the data governance board, we resumed the project with safeguards in place. This action ensured patient confidentiality was preserved and strengthened institutional trust in our digital systems.

In a separate instance during disaster recovery planning and system vulnerability testing, I uncovered that a third-party vendor retained undocumented backend access to critical registry infrastructure, contravening both contractual obligations and internal policy. I escalated the issue through formal channels, revoked the unauthorised access, and initiated a full audit of legacy credentials. I subsequently led the development of a new privileged access management framework, standardised onboarding and offboarding processes, and delivered mandatory training to ensure ongoing compliance. This initiative closed a major security gap, was endorsed during an external audit, and formally recorded in the department’s cybersecurity risk register as a key control enhancement.

Value Diversity and Inclusion: I actively embed equity, cultural responsiveness and inclusive practices throughout all stages of program and solution design, ensuring that diverse perspectives are not only heard but meaningfully reflected in outcomes. In my current role as Senior Application and Database Support Lead at the Cancer Institute NSW, I observed that Aboriginal health workers in rural areas were underrepresented in consultations for the AI-enabled ePath system. To address this, I restructured our engagement strategy to prioritise cultural safety, working closely with Aboriginal liaison officers, simplifying technical content into plain language with visual aids, and offering smaller group discussions with translation support and flexible participation options. These changes led to deeper engagement and surfaced critical insights that directly informed design improvements, including interface modifications such as language tagging and culturally relevant system alerts. This uplift resulted in stronger adoption of the solution in regional settings and was subsequently cited in an internal policy paper as a model for inclusive digital delivery.

I also apply inclusive principles within my team. As a mentor, I have supported junior analysts from linguistically diverse and neurodiverse backgrounds by tailoring onboarding and development pathways. I replaced dense written materials with annotated visuals, implemented a peer buddy system, and allowed for adaptable review timelines to accommodate varied cognitive styles. I fostered open communication, encouraged ongoing feedback, and created safe learning spaces. This approach accelerated mentee confidence, improved participation in collaborative projects, and enhanced overall team cohesion. The initiative contributed to a more psychologically safe and inclusive workplace culture, setting a strong example of inclusive leadership.

Commit to Customer Service: I take a proactive, user-centred approach to designing and refining systems, ensuring that the voices of frontline users are central to solution development. At the Cancer Institute NSW, I identified a pain point for medical coders who were manually entering patient data from disparate systems resulting in duplication, delays and risk of error. I led the development of an auto-submit mechanism to automate data flow between the Health Information Exchange (HIE) and the Edward platform. Through targeted consultations, scenario-based testing, and agile feedback loops, I designed a solution that reduced manual coding by 40%, increased data accuracy, and improved turnaround times for case processing. Postimplementation surveys indicated higher user satisfaction and reduced mental fatigue, confirming that the system had achieved its intended service delivery impact.

In another initiative, I addressed internal concerns about fragmented access to procedural documentation by initiating a centralised knowledge repository using DevOps infrastructure. I facilitated workflow mapping workshops, audited content across multiple registry teams, and introduced metadata tagging with role-specific navigation. Governance protocols were embedded to ensure version control and accountability. This resource halved onboarding time for new staff and reduced user support requests by over 30%. The repository was later recognised in an internal capability uplift review as a benchmark for service efficiency and knowledge management.

Work Collaboratively: I foster a collaborative environment by promoting transparency, mutual accountability, and inclusive problem-solving to enable delivery of complex, cross-functional programs. As Senior Application and Database Support Lead at the Cancer Institute NSW, I coordinated the Edward data warehouse transition, a multifaceted project involving clinicians, analysts, developers, and vendor partners. I established a structured Agile delivery model incorporating sprint planning, backlog refinement, and daily stand-ups, supported by Jira and DevOps to enhance traceability and team alignment. To address early misalignment, I facilitated joint planning sessions and introduced visual dashboards to monitor progress and flag impediments By encouraging open dialogue, managing expectations, and celebrating shared milestones, the team achieved full delivery on time and incident-free. The delivery model was so effective it was later adopted as a template for future multi-agency initiatives.

During a major cloud migration of the registry system, I navigated competing priorities across cybersecurity, legal, infrastructure, and application support teams. I led cross-functional architecture workshops to define non-negotiables, co-authored shared design principles, and mediated technical trade-offs in real time. I introduced a RACI matrix to clarify ownership and guided iterative consensus-building reviews. This inclusive approach enabled the delivery of a secure, scalable cloud environment that met stringent compliance requirements, gained executive endorsement, and was delivered ahead of schedule with sustained stakeholder buy-in.

Think and Solve Problems: I apply systems thinking and data-informed analysis to unpack complex technical challenges, translating them into practical, high-impact solutions. At the Cancer Institute NSW, I was tasked with addressing persistent data duplication issues within the cancer pathology registry that were compromising incidence reporting. I conducted a root cause analysis of HL7 ingestion workflows and identified data structure inconsistencies across external vendor systems. I then led the design and deployment of a real-time validation engine using API logic to flag and reconcile duplicates pre-ingestion. I also introduced an exception monitoring dashboard for ongoing oversight. This initiative reduced data inconsistencies by 85%, significantly enhanced registry data integrity, and established a scalable model later adopted across multiple streams to meet compliance assurance targets.

In a separate initiative, I addressed latency issues affecting executive Power BI dashboards. Users were relying on outdated insights due to inefficiencies in the ETL refresh process. I led an end-to-end pipeline review, introducing incremental refresh logic via partitioned data loads and optimised query folding. I validated performance gains through benchmarking and ensured knowledge transfer through updated technical documentation. Refresh times were reduced from over 30 minutes to under 5, enabling near real-time reporting. The improvement directly supported timely strategic decisions, particularly for time-critical program oversight and reporting cycles.

Technology: I deliver strategically aligned, future-focused technology solutions by modernising legacy systems, embedding automation, and ensuring end-to-end compliance. In my current role, I led the modernisation of our CI/CD infrastructure, migrating from TFS2013 to an integrated Azure DevOps–Octopus platform. I authored the migration roadmap, implemented automated build-and-release pipelines, enforced role-based access controls, and embedded rollback functionality to safeguard production. I also introduced release gates to uphold change control policies and ran training sessions to upskill internal teams. The result was a dramatic reduction in deployment time from two hours to under 10 minutes with 99.9% uptime and improved confidence in mid-week releases due to enhanced reliability and rollback assurance.

Additionally, I led the enterprise SQL Server upgrade, overseeing risk mitigation and continuity across tightly coupled applications. I validated ETL compatibility, mapped application dependencies, and developed a staging environment for phased deployment. I conducted comprehensive benchmark testing, addressed performance issues, and worked with reporting and infrastructure teams to ensure stability post-upgrade. This initiative improved overall system performance, met NSW Health’s security and audit requirements, and positioned the organisation for broader cloud-readiness and long-term scalability.

Manage and Develop People: I foster high-performing teams by creating development pathways that unlock individual potential, strengthen accountability, and align capability uplift with strategic program outcomes. In my current role as Senior Application and Database Support Lead at the Cancer Institute NSW, I identified a development gap among junior analysts in stakeholder engagement and business consultation. I designed a structured mentoring program that included mock client scenarios, facilitated workshops, guided observation during live sessions, and feedback loops aligned to individual learning styles. I introduced tools for stakeholder mapping and tailored communication strategies for varied audiences. Over a six-month period, all mentees transitioned from shadowing to independently leading requirement sessions with clinical, technical, and vendor stakeholders. Post-engagement surveys reflected improved confidence, professionalism, and relationship management skills, resulting in accelerated delivery cycles and a measurable increase in team capacity.

While onboarding cross-functional staff for the National Death Index (NDI) integration project, I developed a training and induction program tailored to diverse technical levels. The program included structured walkthroughs of registry systems, data governance briefings, DevOps tool onboarding, and an accountability framework with defined milestones. I scheduled progressive performance check-ins, used real-time feedback to adjust pacing, and introduced knowledge-sharing forums for peer learning. Within weeks, the team achieved full operational readiness, met all technical delivery targets ahead of schedule, and surpassed stakeholder expectations for data quality. The onboarding model’s success led to its formal adoption across the cancer registry’s broader program delivery framework.

Find attached my résumé for your consideration. I am confident my background in delivering transformative business solutions, combined with my alignment to DCJ’s core values and reform agenda, positions me strongly to contribute to the department’s future programs. I welcome the opportunity to bring my expertise to a role that truly makes a difference. I look forward to the opportunity to contributing to DCJ’s vision of safer, fairer and more resilient communities.

Yours sincerely,

Nitu Saini

SELECTION CRITERIA

Finance Officer | Job Ref No: REQ476528 | Nepean Blue Mountains Local Health District

Relevant tertiary qualifications, eligible for full membership of recognised professional accounting body and a demonstrated commitment to ongoing professional development.

As an accounting and finance professional, I have gained comprehensive expertise through my academic achievements and professional experiences. My qualifications include a Master of Accounting, which has provided me with advanced knowledge and skills in financial reporting, auditing, and taxation. Additionally, my Diploma in Office Management & Secretarial and Bachelor in Administrative Arts with First Class Honours have equipped me with a solid foundation in administrative practices and management principles. Furthermore, I have completed specialised certifications in SAP Financial Accounting and SAP Management Accounting, demonstrating my proficiency in utilising financial management software for effective decision-making and reporting. Throughout my career, I have applied my expertise in various roles, including financial analyst, accountant, and financial controller. In these positions, I have been responsible for financial analysis, budgeting, forecasting, and compliance with accounting standards and regulations. Overall, my extensive education and experience as an accounting and finance professional have prepared me to excel in roles that require strategic financial management, analytical thinking, and attention to detail.

Extensive practical knowledge of the Australian Accounting Standards and ability to interpret policies and other requirements relating to accounts management.

Over the course of my extensive eleven-year tenure in accounting roles, I have continually expanded my expertise and practical knowledge of Australian accounting standards. This journey has equipped me with a comprehensive understanding of financial principles and regulations governing the Australian accounting landscape. In my current role as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd, I am tasked with a wide range of responsibilities that delve into various facets of financial management. These include but are not limited to budget formulation and monitoring, in-depth analysis of Fuel Tax Credits to optimise returns, meticulous reconciliation of balance sheets to ensure accuracy and transparency, and overseeing capital expenditure to ensure alignment with organisational objectives. Each day presents new challenges and opportunities to apply my expertise in navigating complex financial landscapes while upholding the highest standards of compliance and accuracy. My commitment to staying abreast of evolving accounting practices and regulations enables me to contribute effectively to the financial health and success of the organisation.

Throughout my tenure as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd, I have been deeply entrenched in ensuring strict adherence to Australian accounting standards across all financial operations. This commitment entails not only understanding but also implementing the nuances of these standards in every aspect of financial management. From budget formulation to balance sheet reconciliation and capital expenditure oversight, every financial activity is meticulously executed in accordance with Australian accounting standards. This entails not only ensuring accurate recording and reporting of financial transactions but also staying updated with any revisions or amendments to the standards to ensure ongoing compliance. Moreover, I actively engage in continuous professional development to deepen my understanding of Australian accounting standards and their practical implications. This proactive approach enables me to effectively interpret and apply the standards to real-world financial scenarios, thereby ensuring that our financial practices are not only compliant but also optimised for efficiency and effectiveness.

Analytical skills and experience in working with large datasets, undertaking complex reconciliations and preparing detailed accounting information and reports.

In my current capacity as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd, I undertake a pivotal role overseeing the financial management of 56 distinct cost centres. A critical aspect of my responsibilities involves the meticulous reconciliation of Profit & Loss accounts for each of these cost centres at the end of each month. This entails a comprehensive review to ensure the accuracy of revenue, precise allocation of costs, and adherence to budgeted accrual figures. In instances where discrepancies arise, it is incumbent upon me to conduct thorough investigations to pinpoint root causes and rectify them with a high degree of accuracy.

Furthermore, I am tasked with the preparation and oversight of balance sheets, which poses a more intricate challenge due to the comprehensive oversight required for all financial transactions. This involves not only maintaining vigilance over incoming and outgoing financial activities but also ensuring alignment with regulatory requirements and internal financial policies. My role demands a keen eye for detail and a proactive approach to identifying and addressing any irregularities or discrepancies promptly. As a senior member of the team, I bear the responsibility of ensuring that the accounting records are meticulously maintained in strict accordance with the Financial Accounting Standards. This entails overseeing the entire accounting process to guarantee compliance with regulatory guidelines and industry best practices. My role involves implementing robust internal controls, conducting regular audits, and providing guidance to team members to uphold the highest standards of financial integrity and transparency. By adhering to these standards, I contribute to the organisation's credibility and trustworthiness in the eyes of stakeholders and regulatory authorities.

Advanced computer skills, including high level proficiency with using a recognised Financial Management Information System, MS Office software (particularly Excel and Word).

In my current capacity as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd, I leverage a suite of sophisticated tools and software to streamline financial operations and drive insightful analysis. Specifically, I am proficient in utilising SAP Hana S4, BI Intelligence, Tableau, and Google Sheets to extract, manipulate, and visualise data for decisionmaking purposes. Furthermore, my extensive expertise extends to Microsoft Excel and Word, where I have developed intricate spreadsheets with advanced formulas to reconcile fuel reports on a weekly basis. These meticulously crafted Excel sheets not only ensure the accuracy of fuel variance and cost analysis reports but also enhance efficiency by automating repetitive tasks. My proficiency with these software platforms enables me to deliver actionable insights and contribute to informed financial strategies within the organisation.

In addition to my proficiency with SAP Hana S4, BI Intelligence, Tableau, Google Sheets, Excel, and Word, I also bring a wealth of experience in utilising these tools to drive various financial initiatives. For instance, I have developed comprehensive financial models using Excel to analyse complex datasets and forecast future trends. These models have been instrumental in identifying cost-saving opportunities, optimising resource allocation, and mitigating financial risks. Furthermore, my expertise extends to generating dynamic dashboards and reports in Tableau, allowing stakeholders to visualise key performance metrics and trends in real-time. By harnessing the power of data visualisation, I have facilitated more informed decisionmaking processes and enabled stakeholders to quickly identify areas for improvement. Moreover, I have leveraged BI Intelligence to conduct in-depth financial analysis, extract actionable insights, and present findings to senior management. This tool has enabled me to identify emerging market trends, assess competitive landscapes, and formulate strategic recommendations to drive business growth.

My proficiency in Google Sheets has allowed me to collaborate seamlessly with cross-functional teams, streamline workflow processes, and enhance data accessibility. Whether it's tracking project milestones, managing budgets, or organising financial data, Google Sheets has been an invaluable tool in driving efficiency and productivity within the finance department. Overall, my diverse skill set and hands-on experience with these software platforms have equipped me to excel in my role as a Finance Analyst, enabling me to deliver tangible results and contribute to the overall success of the organisation.

Highly developed communication skills including collaborating with the team, senior managers, clinicians and external providers to ensure achievement of service objectives.

With a strong emphasis on clear and professional communication, I excel in both written and verbal interactions, fostering influence and credibility. My extensive experience encompasses engaging and collaborating with stakeholders from diverse backgrounds and at various organisational levels. In written communication, I demonstrate highly developed skills, capable of producing a wide range of documents with clarity and precision. Whether crafting reports, memos, or emails, I ensure that information is conveyed professionally and tailored to the specific audience. This involves structuring content in a logical manner and adapting the tone and style to suit the intended readership, thereby maximising comprehension and impact.

In my role as a Finance Analyst at NSW Collection, managing the fuel consumption of over 500 trucks posed a significant challenge due to the decentralised refuelling process. Recognising the need for improved tracking and accountability, I spearheaded the implementation of the Fluidtrack system. This innovative solution required each truck driver to utilise a designated tag for refuelling, enabling precise monitoring of fuel usage. Additionally, I developed a comprehensive Excel spreadsheet to analyse fuel data weekly, categorising usage by subcontractor drivers, internal trucks, and identifying any variances. This initiative resulted in enhanced accuracy and transparency in fuel reporting, empowering management with actionable insights into fuel usage trends.

Furthermore, in my capacity at Veolia Environmental Service (Australia) Pty Ltd, managing the client relationship with Sydney Market presented its own set of challenges. Issues surrounding weight discrepancies and rebate concerns threatened the stability of our partnership. To address these issues head-on, I took proactive measures to establish a systematic verification process. Collaborating closely with our team, we implemented a procedure to record daily weight data in a meticulously maintained spreadsheet, aligning with the run sheet. At the end of each month, I diligently compiled and shared the data with Sydney Market's Manager for validation. This collaborative approach fostered transparency and trust, enabling swift identification and resolution of any discrepancies. As a result, our invoicing process became more streamlined and accurate, significantly improving client satisfaction and solidifying our relationship with Sydney Market.

High level written and verbal communication skills.

Throughout my career as a Finance Analyst and Accountant, I have honed my skills in communication with influence. This proficiency extends beyond the mere conveyance of information, it encompasses the ability to craft compelling narratives, articulate complex financial concepts clearly and persuasively, and engage stakeholders at all levels. Understanding the importance of tailoring my communication style to resonate with different audiences, I adapt my approach when presenting financial reports to executives, collaborating with colleagues on analysis projects, or discussing findings with clients. Whether through effective storytelling, data-driven insights, or confident delivery, my goal is not only to convey financial information but also to inspire action and drive meaningful financial outcomes. Moreover, I recognise the power of active listening and empathy in financial communication. By truly understanding the perspectives and concerns of stakeholders, I can tailor my financial analyses and reports to address their needs and interests, fostering genuine connections and building trust. Overall, my ability to communicate with influence serves as a cornerstone of my success as a finance analyst, enabling me to navigate complex financial situations, overcome challenges, and ultimately, achieve impactful financial results.

Following the merger of Veolia Environmental Service (Australia) Pty Ltd with the Recycling and Recovery (R&R) operations of SUEZ in Australia, aimed at simplifying and rationalising the legal structure of the Veolia group, our organisation experienced significant internal changes. This merger necessitated the formulation of the half-year budget (F2) for both the old Veolia and the newly integrated entity. In response to these challenges, I took proactive measures to ensure successful outcomes. Recognising the importance of clear communication and effective team coordination, I took the initiative to educate myself about the intricacies of the merger and the specific requirements of the budgeting process. Leveraging my understanding, I strategically allocated and distributed workloads among team members, providing clear instructions and guidance to ensure alignment with organisational objectives.

With meticulous planning and diligent effort, I led my team through the budget preparation process, closely monitoring progress and addressing any obstacles along the way. As the deadline approached, I conducted thorough reviews to ensure accuracy and compliance with business requirements. Through my persistence, initiative, and attention to detail, I successfully presented the half-year budget to senior management, receiving commendations for my contributions as a Commercial Analyst. This experience not only demonstrated my ability to adapt to change and navigate complex organisational transitions but also showcased my leadership skills and commitment to delivering high-quality results.

Demonstrated capacity to prioritise workloads to meet competing demands.

As a Finance Analyst, precision and attentiveness are paramount in handling various reports and presentations, especially during critical periods such as budget preparations and month-end closings. In addition to managing routine tasks, I am accustomed to operating under stringent deadlines during these pivotal times. This necessitates a keen ability to prioritise workloads effectively and perform under pressure.

With a strong sense of organisation and efficiency, I consistently maintain a flexible approach, adeptly handling multiple tasks simultaneously, navigating competing deadlines, and adapting to changing work priorities. Committed to continuous improvement, I firmly believe in regularly challenging established procedures and workflows to identify opportunities for enhanced efficiency and productivity. Through ongoing assessment and refinement, I strive to ensure that the quality of service I deliver and the work I produce consistently meet the highest standards achievable. I am dedicated to maximising organisation and productivity in all aspects of my work. To optimise my organisation and time management, I utilise a variety of tools and strategies. This includes leveraging tools such as the Outlook diary, reminders, and to-do lists to effectively organise and prioritise tasks, ensuring that deadlines are met and objectives are achieved efficiently.

During budget cycles, meticulous attention to detail is essential to ensure accuracy in financial forecasts and projections. I am tasked with compiling and analysing data, identifying trends, and formulating budgetary recommendations that align with organisational goals. This process demands a methodical approach and the ability to synthesise complex financial information into coherent reports and presentations for stakeholders. Similarly, at month-end close, there is a heightened demand for timely and accurate financial reporting. I am responsible for reconciling accounts, verifying transactional data, and preparing comprehensive financial statements within tight deadlines. This requires exceptional organisational skills and the capacity to manage competing priorities efficiently. In navigating these high-pressure situations, I remain focused on delivering results with precision and professionalism. By effectively managing my workload and leveraging my analytical skills, I ensure that all reports and presentations meet the highest standards of accuracy and reliability. My ability to thrive in fastpaced environments while maintaining a meticulous approach to detail enables me to excel in my role as a Finance Analyst, even amidst demanding deadlines and complex financial tasks.

Extensive experience in complex General Ledger reconciliations and preparation of detailed accounting information and high level reports.

With a robust background in complex General Ledger reconciliations and the preparation of detailed accounting information and high-level reports, I bring a wealth of expertise to my role as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd. Within this capacity, I am entrusted with reconciling the balance sheet, a task that entails navigating through a large and intricate dataset.

In performing balance sheet reconciliations, I meticulously analyse transactions, verify account balances, and ensure the accuracy and integrity of financial data. Given the scale and complexity of the balance sheet at Veolia Environmental Services, this process demands keen attention to detail, strong analytical skills, and a thorough understanding of accounting principles and standards. Moreover, my experience extends beyond basic reconciliation tasks. I am adept at identifying discrepancies, investigating variances, and implementing corrective actions to rectify any anomalies. By delving into the underlying causes of discrepancies, I contribute to the improvement of internal controls and financial processes, thereby enhancing the overall accuracy and reliability of financial reporting.

In addition to my reconciliation duties, I also generate high-level reports that provide valuable insights into the financial health and performance of the organisation. These reports not only serve as crucial decision-making tools for senior management but also facilitate compliance with regulatory requirements and auditing standards. Overall, my proficiency in complex General Ledger reconciliations and my ability to prepare detailed accounting information and reports enable me to fulfill my responsibilities effectively and contribute to the financial stability and success of Veolia Environmental Services.

In summary, my role as a Finance Analyst at Veolia Environmental Services (Australia) Pty Ltd encompasses not only the meticulous reconciliation of the balance sheet but also the provision of valuable insights and analysis derived from this critical financial document. Through my expertise, diligence, and commitment to excellence, I contribute to the financial health and success of our organisation.

Attn:

Re:

Dear Sir,

DAVID BROWN

Robert Skimmings Manager of Security, NSW Department of Communities and Justice

Assistant Superintendent, Learning & Development Facilitator

I write with great interest to be considered for the above position with CSNSW Academy at Eastwood as internally advertised. As a self-motivated leader at CSNSW, I am eager to take my career to the next level, with proven capabilities in leading and developing teams in the corrections industry coupled with the development and maintenance of various work-related skills.

I am confident that I would make a positive contribution as an Assistant Superintendent, with relevant skills and experience that would enable me to deliver education and competency-based training for CSNSW staff to promote, facilitate the development and maintenance of various work-related skills, while pursuing best practise in Correctional Officer training. Committed to professional development, I have a Certificate IV in Training and Assessment and I am currently enrolled to upgrade to (TAE40116). I have attained a current Certificate III in Correctional Practice, Certificate IV in Workplace Health & Safety and various other training. Flexible and adaptable, I am willing to travel at short notice, throughout NSW as required.

I am employed at CSNSW as a First Class Correctional Officer in the Medical Escort Unit, Cessnock and previously at Newnes Young Offenders, Maitland, Cessnock and St Heliers Correctional Centres, Newcastle CESU as well at the Northern Transport Unit. Additionally, I have a strong management background in various compliance-focused industries including my work as a Crew Supervisor, Deputy, Trainer & Assessor in the Underground Mining industry. I have demonstrated extensive leadership experience with a commitment to upholding the CSNSW values of Service, Trust Accountability, Integrity and Respect.

Maintaining the highest levels of honesty and integrity, I model the highest standards of ethical and professional behaviour and reinforce their use, representing CSNSW in an honest, ethical and professional manner. Promoting a culture of integrity and professionalism within the organisation and in dealings external to government, I monitor ethical practices, standards and systems and act promptly on reported breaches of legislation, policies and guidelines. In my work as a Correctional Officer, I am tasked to declare to management any conflict of interests. As I am local to the Newcastle area, I have unfortunately had incidences where friends or an acquaintance have been in custody whilst I have been in the job. In each incident, I have always completed the appropriate conflict of interest report form for the Manager of Security as it is a requirement to complete conflict of interest report. Moreover, I feel strongly about telling the truth and remaining transparent at all times. I always encourage staff and offenders to do the right thing even if it is easier not to.

Leading by example, I actively contribute as a positive role model for colleagues and trainee Correctional Officers. Whilst working in the Northern Transport Unit, I was tasked to train new recruits that had come straight from the CSNSW Academy. As we didn’t have an actual training and assessment package, I utilised my initiative to design, develop and deliver training with the approval of my Supervisor Furthemrore, I implemented and utilised it as a tool to gauge where an individual level of competency was at and identify and rectify any shortfalls. I am highly skilled and passionate about managing and developing people on a daily basis, adjusting performance development processes to meet the diverse abilities and needs of individuals and teams.

Modelling and encouraging a culture of continuous learning and leadership that values high levels of constructive feedback and exposure to new experiences, I shape and drive a culture of high performance and ensure performance issues are addressed as a priority. I take great pride in mentoring new recruits who have recently commenced employment with the Department. Maintaining an open door leadership policy and communication style, I always advise new staff I am here to help and guide them as our work environment can be quite confronting and intimidating. I have found it best to use this approach whilst supervising staff in the line of duty and provide positive and negative feedback as appropriate. I was able to execute this by setting out clear guidelines in relation to staff expectations as well as leading by example and showing them how it was to be done. Secondly, I prepared and provided a list of jobs and skills I wanted to see them perform to an expected standard. In a quest to upskill staff and further update their skills and knowledge, I would readily encourage staff to engage and enrol in online courses or courses at Brush Farm Academy.

Positively contributing to a flexible team-based culture with the capacity to adjust to change, quickly and calmly, I am adept in dealing with unexpected problems or tasks effectively I maintain a flexible approach with the ability to work on multiple tasks simultaneously, meet deadlines and changing work priorities. I have led change in the workplace, engaging others in change processes and providing clear guidance and support for team members to embrace and understand change to achieve a strong team culture. Previously as a Mining Supervisor, I oversaw and motivated Trainee Miners in primary training courses. I created a structured and nurturing learning environment which encouraged open communication and collaboration, providing clear guidance, setting achievable goals, expectations and offering constructive feedback.

Keeping up-to-date with the latest trends and best practices in learning, assessment and work-related skills is crucial. In order address this challenge, I allocated time for continuous learning, attended relevant conferences or training and network with professionals in my field. In order to navigate the complexities of a heavily regulated environment, I kept abreast of evolving regulations, standards and ensure my team is well-versed in them. I implemented internal auditing and quality control measures to identify and rectify compliance issues in a prompt manner

I am excellent team member who consistently places the team above myself, as my former colleagues at NTU would attest. My collaborative spirit and willingness to support my colleagues make me an invaluable asset. I display integrity on a daily basis in my role. Integrity is one of the most important traits when working with offenders, staff and for the people of NSW. When working with offender’s on a daily basis, I always operate within the perimeters of the COPP on all matters, with an emphasis on consistency, no matter who the inmate is, colour, ethnicity, sexual orientation or religious view my decisions are always fair and equitable. When working with all staff including the various disciplines such as services and programs and justice health, I conduct myself in a professional and respectful manner.

Demonstrating strong leadership skills, I am experienced in managing, mentoring and training high performing teams, building a positive team culture of motivated and productive team members. I positively contribute to a flexible team-based culture through my dedication to open communication and collaboration. I have a willingness to adapt and learn from your teammates, combined with an ability to embrace change, fosters an atmosphere of trust and innovation. My inclusive and supportive approach ensures that everyone's ideas and perspectives are valued, making team members feel heard and respected. Whilst leading and developing teams, I provide direction and feedback whilst motivating and engaging team members in the achievement of team objectives. encourage sharing of information amongst team members, ensuring that all personnel are kept informed of any issues or updates. Fostering teamwork by working collaboratively and cooperatively, I encourage and reward those behaviours in others. Prioritising addressing and resolving team and individual performance issues, I recognise performance issues that need to be addressed and work towards resolving issues. Modelling and encouraging a culture of continuous learning, I provide strong leadership that values high levels of constructive feedback.

Displaying a high level of resilience and courage in fast-past with the motivation and confidence and a positive attitude paced working environments, I remain calm under pressure and create a climate that supports open, constructive discussion around critical issues, whilst responding to difficult and complex situations and challenges effectively. As an elected delegate of the POVB sub-branch at NTU, I was assigned to act on behalf of work colleagues on a whole range of subjects. During the consultation period when discussing issues in particular areas of the centre, I had a difference of opinion with members from the committee. I believe it took courage to stand up against custodial officers more senior ranking than myself and have my opinion heard. During these discussions I remained calm, my points were considered and well thought out, having previously gathered information and points of view from staff, whilst gathering data-based evidence supporting my view. Moreover, I listened to opposing views and sometimes had to concede certain points, but in the end common ground was met.

Whilst employed in the mining industry, I had the responsibility to not only induct trainee miners but to train them in an organised, structured manner to levels of competency to complement the original equipment manufacturer (OEM) guidelines and well as to assess them. I would be a positive role model for colleagues and trainee correctional officers due to my unwavering commitment to upholding the highest ethical standards and promoting a culture of respect and professionalism. Throughout my career, I have consistently demonstrated integrity, accountability, and a strong work ethic, setting a precedent for others to follow. I am approachable, always willing to share my knowledge and experience to help trainees navigate the complexities of the correctional system. My ability to remain composed in high-stress situations and my dedication to continuous learning serve as an example of adaptability and self-improvement. In addition, I value teamwork and communication, fostering a supportive environment that encourages open dialogue and collaborative problem-solving. Through my actions and values, I aim to inspire those around me to excel and contribute positively to the field of corrections.

Possessing a supervisory approach is centred on communication, individualised support, and a commitment to lifelong learning. By employing these strategies, I strive to empower trainee officers and course participants to reach their full potential and contribute effectively to their professional development and the organisation's goals. As a qualified and experienced Trainer & Assessor, I am skilled in preparing and presenting course material for a variety of classroom and field settings coupled with the organisation of training resources, for the facilitation of effective training. Furthermore, I am adept in providing expert advice and information to staff and other clients regarding current training issues coupled with proficiency in writing and preparing course modules and learning materials coupled with administrative tasks in an efficient manner. Moreover, I celebrate both individual and team success, engaging in activities to maintain a high level of morale.

Find attached my résumé that details my experience and accomplishments with Corrective Services NSW coupled with professional referees. I welcome the opportunity to attend an interview, where I can elaborate further regarding my suitability and potential contributions. Thankyou for your time and consideration in reviewing my application. I look forward to hearing from you where I can discuss my ability to perform all position requirements at your earliest convenience.

Yours sincerely,

David Brown

First Class Correctional Officer | Medical Escort Unit - Cessnock, Metro East Region Corrective Services NSW | Department of Communities and Justice

Attn: Narelle Janjis

Re: Senior Contract Manager | Job Ref No: 0000AICS

Dear Ms Janjis,

I am writing to express my keen interest in joining the NSW Police Force, specifically within the Business Management Unit of the Forensic Evidence & Technical Services Command. With a solid background in contract management and a commitment to achieving outcomes that meet stakeholder expectations, I am eager to contribute to your esteemed team

Throughout my career spanning two decades, I have honed my skills in managing comprehensive contracts, ensuring the utmost integrity of information, adeptly negotiating modifications, and meticulously monitoring supply performance. My approach is proactive and leadership-driven, aimed at fostering collaborative relationships and driving strategic success. I am dedicated to supporting the NSW Police Force's mission, as outlined in the Police Act 1990, to work alongside the community to reduce violence, crime, and fear, aiming to protect the community and property by preventing, detecting, and investigating crime; promoting road safety; and maintaining social order.

Acting with Integrity: I am steadfast in upholding integrity through unwavering professionalism, independence, and accountability, committed to maintaining ethical standards and professional conduct. My dedication to providing honest and impartial advice is based on a philosophy of leading by example. In my role as an Executive Assistant to the Managing Director within a fast-paced environment, I faced situations involving conflicting priorities due to evolving project requirements and tight deadlines. Tasked with safeguarding project integrity and contractual commitments, I conducted a thorough evaluation of all tasks, strategically prioritising them while maintaining open lines of communication. I negotiated feasible timelines with stakeholders and delegated tasks effectively, ensuring quality and meeting critical deadlines. This approach not only resolved conflicts but also boosted team productivity and strengthened client relationships through proactive engagement and adaptability.

Communicate Effectively: My track record in professional communication demonstrates both advanced skills and versatility, crucial in scenarios requiring influence and credibility. During a challenging period in a buying role, I faced the task of elevating the brand's profile amid conflicting viewpoints and operational challenges. As the team leader, I was responsible for unifying the team around a common goal and nurturing a commitment to collaborative progress. I tackled these challenges by encouraging open dialogue, fostering consensus through inclusive discussions, and ensuring all team members were actively involved in the resolution process. I presented our vision for the brand, along with budget details, growth projections, and strategies for training and marketing, promoting transparent communication. By actively listening and seeking common ground, I facilitated group discussions that welcomed diverse viewpoints and constructive dialogue. This approach not only resolved conflicts but also strengthened team cohesion and commitment. It proved essential in creating a positive work environment and successfully implementing the brand elevation strategy within our budget, enhancing team productivity and harmony.

Deliver Results: As a Customer Service Team Leader and Manager at David Jones, I successfully tackled the significant challenge of enhancing team performance and elevating customer satisfaction. Leading a substantial team, my goal extended beyond meeting basic service benchmarks; I aimed to excel across diverse retail categories, including concession retailers and third-party businesses. We employed rigorous measures, evaluating performance against departmental KPIs, balancing sales against salary costs, and monitoring other critical profitability metrics. My strategy began with a comprehensive assessment of each team member's strengths and weaknesses, identifying crucial development areas. Utilising detailed performance metrics and leveraging direct customer feedback, I pinpointed key opportunities for improvement. Regular team meetings became instrumental in setting clear expectations and fostering a collaborative, customer-first culture. These sessions served not only as checkpoints but as forums for exchanging ideas and reinforcing team objectives. To address identified skill gaps, I introduced targeted training programs and provided personalised, constructive feedback. This initiative significantly boosted our team's performance and elevated customer satisfaction ratings. By strategically leveraging individual talents and focusing on areas requiring enhancement, I created a customer-centric atmosphere that drove the team towards higher service standards, markedly improving the overall customer experience. These concerted efforts led to substantial improvements in customer engagement and satisfaction, underscoring the impact of thoughtful and strategic management within the customer service sector. Under my leadership, the team consistently achieved and often surpassed set goals, demonstrating our collective ability to excel in service delivery and customer satisfaction. This success highlights my capacity to effectively navigate and lead in a complex, customer-focused retail environment, driving operational excellence and fostering a culture of continuous improvement at David Jones.

Think and Resolve Problems: At David Jones, as an Assistant Store Manager, I faced a challenge with a staff member whose performance had noticeably declined, affecting the overall team’s efficiency and morale. My task was to address the underperformance issue directly and constructively, aiming to either improve the staff member's performance or make a tough decision if necessary. I began by scheduling a private meeting with the staff member to openly discuss the observed performance issues. During this meeting, I used a supportive yet firm approach to understand any underlying issues and provided clear, specific examples of where improvements were needed. I developed a personalised improvement plan, which included targeted training sessions, more frequent one-on-one follow-ups, and pairing the staff member with a mentor. I also set clear, measurable goals and deadlines for reassessment. Over the next three months, the staff member showed significant improvement in performance, driven by a clearer understanding of expectations and the additional support provided. The individual’s turnaround not only boosted our team’s productivity but also improved the store's overall morale. This successful intervention reinforced the importance of tailored support and clear communication in managing staff performance, highlighting my ability to think critically and resolve complex problems effectively.

Procurement

- Risk Management: In my role as Category Coordinator at PVH Brands, I identified a significant risk involving a sole supplier dependency for a key product line. This dependency posed a substantial risk to our supply chain, especially in scenarios of supplier failure or unforeseen market changes. My task was to mitigate this risk by diversifying our supplier base to ensure continuity and stability in our product supply. I initiated a comprehensive market analysis to identify alternative suppliers who could match our quality and volume requirements. I conducted meetings with potential suppliers to assess their capabilities and fit within our strategic objectives. After selecting suitable candidates, I negotiated trial contracts to evaluate their reliability and performance under monitored conditions. Simultaneously, I worked with the existing supplier to renegotiate terms that would provide better risk protections, including improved lead times and contingency stock options. The introduction of additional suppliers not only mitigated the risk of dependency on a single supplier but also fostered competitive pricing and enhanced quality through benchmarking. This strategic approach led to a more resilient supply chain, ensuring continuous product availability and greater flexibility in response to market changes. As a result, we maintained stable supply levels throughout the fiscal year, which contributed significantly to maintaining projected profit margins and reducing operational risks. This experience highlighted my ability to effectively manage procurement risks, ensuring robustness and agility in our supply chain operations at PVH Brands.

Procurement - Supplier Relationship Management: As a Category Coordinator at PVH Brands, I encountered significant challenges with a key supplier whose performance in delivery and quality was falling short, adversely affecting our inventory levels and overall customer satisfaction. My primary objective was to fortify the supplier relationship to ensure consistent, highquality product deliveries while preserving the integrity of our partnership. To address these issues, I initiated a comprehensive performance review and organised a series of strategic meetings with the supplier’s management team. In these meetings, I presented detailed reports on performance discrepancies and underscored the mutual benefits of enhancing their service quality. Recognising the importance of collaboration in achieving lasting improvements, we co-developed and implemented joint quality control workshops and instituted more frequent quality audits to monitor compliance more rigorously. Additionally, we established a direct feedback channel that allowed for real-time communication and swift resolution of any emerging issues. I also renegotiated the terms of our contract to include stricter penalties for non-compliance and attractive incentives for performance that exceeded our standards. These renegotiated terms were designed not only to drive immediate improvements but also to align long-term interests and foster a culture of excellence and accountability. These strategic initiatives led to a 30% improvement in delivery punctuality and a 25% increase in product quality within just six months. The strengthened relationship fostered proactive engagement and established a new benchmark for supplier management within our department. This success not only demonstrated my ability to effectively manage and enhance critical supplier relationships but also affirmed my commitment to aligning these partnerships with our broader organisational goals. Through these efforts, we maintained robust, mutually beneficial partnerships that supported our strategic objectives and drove continuous improvement.

Procurement & Contract Management: Throughout my tenure as a seasoned Procurement and Contract Management professional, I have honed a deep expertise across the procurement landscape. My skills in strategic sourcing and procurement planning involve identifying business needs, conducting thorough market research, and developing aligned strategies. I excel in scrutinising spending patterns, anticipating needs, and maximising cost-effectiveness and operational efficiency. Effective supplier relationship management is crucial in my role. As a Business Manager, I adeptly managed projects within contractual boundaries, ensuring meticulous planning, seamless coordination with stakeholders, and precise management to meet deadlines and obligations. My approach includes detailed analysis, breaking down tasks, setting clear objectives, and employing advanced project management tools to craft detailed plans and allocate resources efficiently. Regular coordination meetings ensure team alignment and the implementation of control mechanisms to monitor progress and make necessary adjustments. This methodical process has ensured the smooth execution of projects within timeframes and budgets, significantly enhancing client relationships. My proactive approach to monitoring and fine-tuning plans underscores my capability to navigate the complexities of procurement and contract management, driving project success, and building enduring client partnerships.

Find attached my résumé, which details my professional journey and achievements, and is supported by references who can vouch for my expertise and dedication. I am enthusiastic about the possibility of contributing to the NSW Police Force and am confident that my background and skills would be an excellent fit for your team. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to the continued success and excellence of your unit.

Yours sincerely,

Jenni Gibbons

STATEMENT

Lawyer - Expression of Interest | Appointment to the Administrative Appeals Tribunal

As a highly credentialed and accomplished legal professional, I am eager to make a significant contribution as a Member of the Administrative Appeals Tribunal (AAT). With an extensive understanding of legislative frameworks and an unwavering commitment to procedural fairness, I possess the analytical acumen and judicial temperament necessary to render well-reasoned determinations based on statutory interpretation, evidentiary material, and administrative law principles. My experience as a litigator has equipped me with the ability to evaluate complex legal and factual issues, exercise sound judgment, and apply principles of fairness and equity to adjudicative decision-making.

Throughout my career, I have developed a keen ability to assess competing arguments, weigh evidence and draft persuasive, logically structured decisions. As a Senior Lawyer at ANZ, I frequently represented the respondent life insurer in conciliations before the Financial Ombudsman Service and the Superannuation Complaints Tribunal (SCT). In one particularly complex matter, I acted in a conciliation concerning a terminally ill woman seeking her total and permanent disability benefit. From the claim’s inception, I meticulously examined the policy provisions, the medical evidence, and the broader legislative context governing the claim. At the conciliation, I was responsible for presenting a compelling opening statement, methodically addressing the applicant’s arguments, responding to inquiries from the Tribunal Member, and engaging in delicate negotiations. While I firmly believed the claim was payable, the greater challenge lay in persuading my client to offer a just and equitable settlement. Through strategic advocacy, I achieved this objective, securing an outcome that provided the applicant with financial certainty in her final days. Some weeks later, the SCT conciliator contacted me to convey that the applicant had passed away in peace, reassured that her family’s financial security had been safeguarded.

The decision-making and analytical rigour required of an AAT Member align closely with the skill set I have honed throughout my legal career. In a particularly demanding case, I was responsible for advising on a superannuation product alleged to have been marketed and sold unfairly. My client was determined to contest the matter vigorously. I undertook a meticulous assessment of the legal issues, examined relevant statutes, case law, and ASIC regulatory guidance, and provided a well-reasoned written legal opinion outlining the likely outcome should proceedings be initiated. Anticipating that my client would not welcome my conclusions, I ensured my reasoning was unassailable, my recommendations compelling, and my proposed strategy legally and commercially astute. Ultimately, my client accepted my guidance and agreed to enter mediation, which resulted in an outcome far preferable to what litigation would have yielded. This experience underscores my ability to make principled, evidence-based decisions and provide clear, rational explanations for my conclusions, key attributes for an AAT Member.

I am an articulate and persuasive communicator, possessing superior written and verbal advocacy skills honed over 15 years as a litigator. My ability to craft clear, logical, and authoritative legal arguments has been complemented by my academic training, I hold a Master of English, which included coursework in rhetoric and persuasion. My expertise in public communication was further demonstrated when I was selected for the prestigious Pathways to Politics for Women program at UNSW, where I delivered a speech that received exceptional commendation from both academics and professional speechwriters. This speech later became central to my messaging as an independent candidate in the 2022 Federal Election.

Upholding the highest standards of ethical conduct, I exemplify integrity, independence, and impartiality in my professional practice. My unwavering commitment to these principles is reflected in every facet of my legal career, ensuring that my decision-making remains guided by law, evidence, and a steadfast adherence to justice. Throughout my tenure as a Senior Lawyer, I have consistently demonstrated an ability to apply ethical reasoning to highly complex and often contentious matters, balancing competing interests with objectivity and fairness. Whether in the context of regulatory investigations, conciliations, or legal advisory work, I have maintained an unrelenting focus on ethical compliance, procedural fairness, and the protection of fundamental legal rights.

I possess an acute understanding of judicial independence, recognising that decision-making in an adjudicative capacity must be entirely free from bias, external influence, or improper persuasion. My experience in high-pressure legal and regulatory environments has reinforced the importance of ensuring that every determination is made with full autonomy, free from undue interference or conflicts of interest.

TARGETED QUESTIONS

Assistant Curator, Contemporary Australian Art | Art Gallery of NSW

QUESTION 1:

Provide an example of when you have worked in a collaborative environment on a curatorial project of contemporary Australian art that required multi-tasking and varied responsibilities. Please provide details of how you showed initiative and managed your workload to ensure deadlines were met. (300 words)

In 2015 as Gallery Manager, I worked collaboratively with the Director to plan and curate 30 Years, 30 Artists, 30 Works which was a retrospective exhibition to commemorate the 30th anniversary of Brenda May Gallery featuring 30 artworks by contemporary Australian artists. Over a 6-month period, I conducted in-depth research in the gallery archives which entailed compiling the entire exhibition history of the gallery and a master list of all exhibited artists. Drawing upon the research, we curated the exhibition and selected significant artworks. The exhibition brief was based on 2015, the 30th year of Brenda May’s career as Gallery Director from Access Contemporary Art Gallery in Balmain, Forest Lodge, and Redfern, to Brenda May Gallery here at Danks Street.

I diligently sorted through archives to create a retrospective exhibition featuring one work to represent each year as a celebration of the many artists’ careers the Gallery has fostered. Playing an instrumental role in managing this significant project, I was tasked to coordinate the end-to-end curation of the exhibition in addition to researching, writing, designing, and publishing a catalogue. The catalogue illustrated all artworks in the exhibition and included biographies of each represented artist, whilst also documenting the entire history of the gallery with photographs and text. I independently developed the catalogue, which comprised 44 pages, 104 illustrations, 3 essays, 15 biographies and I commissioned previous gallery employees to write 2 of the essays. Maintaining a high level of planning and time management through all stages using Outlook reminders, daily tasks lists and a constant review of scheduled work, I coordinated the exhibition logistics, including artwork delivery, installation, cataloguing as well as catalogue production. Communicating with various stakeholders such as artists, their representatives, and private collectors to arrange for loans and freight was crucial to the success of the exhibition.

QUESTION 2:

Discuss an exhibition of contemporary Australian art that you have worked on and describe how you determined the theme and content. Provide details on how you worked with artists or external colleagues and collaborators on delivering the project’s objectives. (300 words)

During my PhD (Art Theory) at UNSW in 2018, I developed a theme of an exhibition in response to my PhD thesis; ‘Gastronomic Body: sensory and sociocultural dimensions of food art (87,317 words).’ The exhibition was part of my research methodology to explore the ways sensory experience can bridge the temporal dimension of perspective (past/present), with Chapter 3 of my thesis (Chapter title: Tasting the Past, Sensing the Future: Phenomenological Dimensions of Food Art ) concerned with scent and memory. For the exhibition, reminiSCENT, I surveyed contemporary artists initiating multisensory experiences through olfactory encounters. The exhibition presented certain logistical challenges. Due to the fact that scent is a gaseous material with no fixed boundaries, I worked collaboratively with colleagues and artists to problem-solve display solutions.

It was imperative to contain the scents to keep them from overlapping and interfering with one another, and we strategically designed the exhibition layout to generate space between the artworks. In addition, artists developed customised vessels, and we employed glass cloches in order to contain the scents. For external stakeholders, reminiSCENT offered an environment for the prolonged study of certain participatory and time-based characteristics of olfactory artwork with the exhibition catalogue and didactic materials serving as tangible research outputs. reminiSCENT also featured artworks by artists pursuing their own doctoral studies. We collected data and audience surveys for one artist, and their participation in the show represented an opportunity to develop, test, and exhibit their practice-led research. In stark clear contrast to our increasingly digitised, screenbased world where the emphasis is on visual communication, this exhibition demanded the presence of the viewer as an active participant. The artworks in this exhibition successfully privileged the sense of smell over that of vision and emphasise memory as understood through bodily engagement and engaged a number of dialectics.

28 April 2024

Attn: Michelle Vigo

Re: Chief Information Officer

Job Ref No: req19890

Dear Ms Vigo,

As an energetic change agent, I wish to be considered for the above position with the Department of Enterprise, Investment and Trade as recently advertised online, offering significant experience as an accomplished IT executive with proven expertise in leading the establishment, prioritisation and delivery of information systems in the NSW public service.

Maintaining a high level of energy and drive as a results-driven change agent and ICT leader over the past 20+ years, I have driven innovation and continuous improvement with a solution-focused approach. I have achieved key successes in the management of high performing ICT teams, projects and operations in my current role as Director, Projects at the Department of Health and previously as ERP Program Advisor - Finance Transformation Program with the Department of Jobs, Precincts & Regions and Project Manager - Finance Transformation at Landcom. Additionally in my earlier career, I have successfully led the implementation of ERP Consulting Projects

Demonstrating accountability for the execution and quality of results through professionalism, persistence and transparency as a high performing professional, I am confident that I would make a valuable contribution as Chief Information Officer with the ability to lead the establishment, prioritisation and delivery of the organisation's information systems strategies, frameworks and services, ensuring alignment with business needs and corporate governance requirements. In my current and previous roles, I have effectively achieved strategic and operational objectives, whilst improving operational effectiveness in the delivery of business services, value and outcomes.

As a high performing public service professional, I understand the organisation's direction and role within government and society including the whole of government agenda, with experience developing plans that address both current and likely future requirements Considering multiple perspectives when assessing the ramifications of issues, I seek to align business unit activities with strategic priorities. Developing the strategic direction for work area, I create a shared sense of purpose by demonstrating how elements of the strategy fit together and contribute to higher-level goals, communicating required actions and expected outcomes. I was tasked to deliver the replacement of an aging on-premises Oracle solution to the latest version of Oracle on cloud. I undertook extensive planning to deliver the innovative solution by de-risking the program. The current solution connected Oracle 11i with 20+ peripheral systems using a mix of standard Oracle interfaces, custom Oracle programs and TIBCO. I needed to deliver the design feasibility for the department’s complex integration without losing benefits from the current solution achieved via innovation. The Oracle ERP Cloud Payment process was configured to automatically run and we improved current “ERP Load Invoices” activity load of 1000 invoices in approximately 1 minute to 38 seconds per 1000 invoices in the Oracle Cloud.

Communicating clearly and professionally with influence and credibility, I possess highly developed written and verbal communication skills with broad experience engaging and collaborating with internal and external stakeholders at all levels. In my current and previous positions, I have developed, nurtured and sustained productive internal and external working relationships, anticipating and ensuring responsiveness to stakeholder needs whilst promoting a positive culture of teamwork and co-operation. In my work at the Department of Health, I undertake stakeholder engagement internally and with external government agencies, engaging and collaborating with various stakeholders including project sponsors for DH & DFFH (Secretaries, Deputy Secretaries, CFOs, CIOs & CPOs) and other Victorian government agencies, building and sustaining strong networks.

I have established, led and directed project teams and project governance including oversight of a Steering Committee, Project Control Group, Design Authority, Change Advisory Board, Project Assurance & Advisory in alignment with Department values. I was tasked to conduct the steering committee meetings with representatives from DFFH and DH departments and papers for the program, building relationships with stakeholders. I focused on understanding and delivering the program as per stakeholder’s expectations and conducted pre-briefings to the steering committee members prior to the meeting and provided ongoing updates about the program at various forums. As a result, I received positive feedback and support along with continuity in active collaboration via emails and meetings.

Negotiating from an informed and credible position, I have successfully led negotiations regarding contracts with external technology and service suppliers, vendor management and ensure productive relationships with ERP technology and service providers. As Director, Projects, I am accountable for RFT, Contract and Procurement Management for all programs, license negotiations with Oracle vendors, systems integrators and service providers. In accordance with procurement guidelines, I was tasked to negotiate a best and final offer for projects and services rendered. Dedicated to achieving positive outcomes, I reviewed Systems Integrator’s project plan, identified their contingencies markup and negotiated realistic timelines, their resource plan and task justification to reduce the value. In order to minimise risk the technology implementation introduced design feasibility stage before proceeding to implementation. I achieved exceptional value for money for all projects and negotiated an additional 10% discount in additional to the WoVG discount from Oracle through multiple discussions. Additionally, I secured highly experienced project resources from labour hire companies by offering long term engagements and received additional discounts on their daily rates, resulting in cost savings.

As a highly experienced leader, I have successfully managed and directed large teams with a proven track history of cultivating relationships and building a strong team culture of motivated team members, whilst driving productivity and performance. Whilst leading and developing IT teams, I provide direction and feedback whilst motivating, influencing and engaging team members in the achievement of project objectives. Consulting and promoting open discussion, I encourage sharing of information amongst team members, ensuring that all personnel are kept informed of any issues or updates. Fostering teamwork by working collaboratively and cooperatively, I encourage and reward those behaviours in others.

In my current role as Director, Projects at the Department of Health, I encouraged employment opportunities in supporting the Victorian Government graduate program, Learning and Development, Mentoring and Networking and Pastoral Care and Professional Support for the Oracle program. I was assigned to recruit and onboarded an aboriginal graduate and an intern to work on the Oracle program. Every Friday, I facilitated a stand up for allocated to discuss about employee feedback, health and well-being. I provided on-the-job training and orientation for both, shadowed by Project Manager and Change Manager. I encouraged them to participate at workshops with Oracle and Deloitte. Under my leadership and direction, I achieved results by becoming a key member of the project team with additional responsibilities, thus creating a diversified team and financial savings.

Embracing new challenges with an eagerness to successfully perform all position requirements, I possess an unwavering commitment to playing a pivotal part in partnering with other senior leaders across the business to ensure customer focused solutions are delivered. Furthermore, I am eager to represent the Department’s interest in ICT leadership forums and committees and whole of Government initiatives with a sound understanding of organisational management, strategy, reporting requirements and governance processes within Government.

Acting with integrity, I model the highest standards of ethical and professional behaviour, whilst supporting others to recognise their obligations to comply with legislation, policies, guidelines and codes of conduct. As a part of governance for the whole program, I engaged internal auditors, quality assurance and probity both internal and external as the Chair for RFT evaluation team, following all policy and procedure guidelines.

Find attached my résumé which details my experience and accomplishments together with professional referees who will verify my strengths and suitability for this exciting executive role with the Department of Enterprise, Investment and Trade. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions. Thank you for reviewing my application, I look forward to your favourable reply.

Yours sincerely,

John Smith

Key Application Responses

Station Officer - Port Macquarie | Position No: 00007MIP

QUESTION 1:

A key accountability of a Station Officer is to lead, support, mentor and manage firefighters. To undertake this, the Station Officer must be adept in managing and developing people by clearly communicating and defining roles and responsibilities to achieve team outcomes. Describe a situation where you have had to define roles and responsibilities within a team you had to lead and manage. (Word Count: 3973 characters)

In my current role as Acting Station Officer, I lead, support, mentor and manage firefighters to manage and respond to emergency incidents, whilst consistently optimising their performance, teamwork, capability, resilience and standards Whilst on route to a house fire, which was 10-15 minutes from our station, I considered our crew’s response time, including Retained Firefighters who needed to get ready and arrive. Due to the hot weather, I undertook contingencies to ensure firefighters would be regularly rotated. I promptly contacted Communications and requested three more stations to attend. Upon arrival, the house was well alight and flames engulfed the rear. I sent the arrival message and asked the police, electricity authority and ambulance to attend, then sized-up the situation and developed an Incident Action Plan, with information shared amongst all emergency services personnel, other agencies and community members. After confirming the occupants weren’t home, I organised the power to be turned off and informed crews. Providing strong leadership, I assigned the 468B Captain as Safety Officer to eliminate hazards and monitor risks. I delegated the 514 Captain as Rehabilitation Officer to ensure all firefighting crews were rested and rehydrated. I tasked 468A crew to gain entry and fire control in an offensive strategy and organised the 468B crew to be designated as my Rapid Intervention Team (RIT), allowing the emergency evacuation of internal fire crews if required. I rotated 514 firefighters through different roles including RIT positions to manage fatigue and oxygen supplies of firefighting crew and this rotation continued until we successfully gained fire control.

I quickly identified that friable asbestos was present, notified all personnel and introduced protocols to eliminate health risks Firefighting crews were decontaminated as they exited the hot zone and their PPE was bagged and cleaning organised The occupants returned and became distressed, believing their cat was inside. They were physically restrained by police to prevent injury as they attempted to run into the house and I reassured them that cat had possibly escaped via open windows. As the fire progressed, the roof partially collapsed, therefore I transitioned to a defensive strategy with firefighters positioned outside, protected from a structural collapse. I identified exclusion zones and communicated this directive to everyone on the fire ground and erected barriers to stop anyone entering the premises.

Due to my strong leadership and my team’s contributions, fire control was accomplished and we investigated a possible cause Upon reviewing the trail of events, I determined the fire was not suspicious and was caused by an electrical appliance. We consoled the owners, supplied them brochures about what to do after a fire, salvaged some of their belongings and organised emergency accommodation. I then handed the property to the insurance company representative who arrived at the scene. Due to structural compromises and danger to the public, I stipulated fencing was required to disable property access.

I held a debrief at the fire ground before crews were released, discussing what occurred to learn and drive improvement of operations, sharing information to assist in handling similar incidents, identifying safety concerns and providing feedback on performance. No health issues were sustained or failure of equipment reported. I initiated a discussion on my decision to reposition appliances due to insufficient space during the incident and shared problems with a congested fire-ground which was valuable for professional development. The firefighters shared their respect for my incident management skills and reported they were motivated to put their training into practice. They stated that by following the Standard Operational Guidelines of managing an incident, I effectively utilised all available personnel in active roles.

QUESTION 2:

Being a Station Officer in Regional Operations requires you to work collaboratively with permanent and on-call firefighters within FRNSW and with paid and volunteer staff from other emergency services and community organisations. Detail a situation where you had to build a co-operative team environment across these groups and engage teams to jointly solve issues and problems. (Word Count: 3998 characters)

During my attendance at various emergency and rescue incidents, I identified the immediate need for ambulance equipment training and familiarisation in addition to team building with Volunteer Rescue Association (VRA) and equipment familiarisation due to the regularity of attendance at combined rescue incidents. Over the past five years, I have worked in the Tweed Shire Region which has a high concentration of elderly residents. Moreover as the Ambulance Service of NSW is continually strained, our FRNSW personnel are increasingly called upon to assist with a vast range of incidents. Therefore considering the demands on emergency services in the region coupled with my observations, I recognised a need for further training to enhance the joint emergency operations of the two services. Having pinpointed that most local FRNSW crews were unfamiliar with the equipment used by paramedics to move patients, I requested that this topic be incorporated in the new training. Embracing the mission to upskill personnel to optimise joint emergency operations, I initiated and delivered combined training sessions of permanent, two retained (on-call) stations, intermediate HAZMAT van, (VRA), NSW Ambulance Service and NSW Rural Fire Service (NSW RFS) to improve their knowledge of different services and their expertise at incidents whilst enhancing their familiarisation with equipment carried. The practical training consisted of four different modules, each exhibiting specialist equipment. Emergency services personnel were rotated for familiarisation and training VRA, NSW Ambulance Service and NSW RFS provided resource demonstrations of vehicles and equipment. Excellent outcomes were achieved as the electric stretcher and the ‘Ambulance Service Hover Mat’ demonstration delivered a greater understanding for all emergency services personnel on how to operate this equipment. Furthermore it provided improved, safer and better casualty care and decreased injuries to personnel. The training sessions were well received and upskilled personnel, enabling a more competent emergency taskforce with a greater understanding of ambulance and rescue equipment which aided their ability to contribute to combined rescue incidents.

I am currently the Liaison representing FRNSW in the NSW Police Intercept Program involving NSW Police, FRNSW, VRA, NSW Ambulance, NSW RFS and NSW SES, consulting and reporting to Inspectors. The program was established as youth from the Tweed Byron District experience a higher than average “risk factors” leading to alcohol and other drugs (AOD) misuse, youth unemployment, anti-social behaviour, lower socio-economic status, poor mental health and low year 12 completion rate. Identified at risk Year 9-12 students from local schools attend a combined scenario with local emergency services including a 12-week course, providing valuable life skills and qualifications. The program introduces young people to positive role models and helps them make positive life changes such as managing family breakdown, mental health issues and strategies to enjoy life without AOD use.

In the recently held scenario, there was a motor vehicle accident involving two vehicles and one car ended up on its side, with three persons reported trapped. It utilised all emergency services, enabling students to perceive firsthand what occurs after an accident and how the scene operates. Commencing with a member of the public calling 000, police cars arrived first, followed by ambulances, FRNSW and VRA. I represented FRNSW and discussed all steps, engaging with students regarding our actions and operational considerations. Afterwards, students interacted with emergency services personnel, asked questions and obtained information I was privileged to attend the graduation ceremony held upon completion, witnessing student growth and progress Due to the success and significant benefits of the program, it is scheduled to operate next year with plans for greater expansion

TARGETED QUESTIONS

Project Officer, Events | Job Ref No: 00008ER2 |

Q1. Describe your experience delivering events with external stakeholders and how you managed stakeholder expectations. (300 words)

After initially receiving an event enquiry from NESA in late 2020 to quote a large conference for February 2021, this evolved into a 2021 events program of 5 events I was tasked to qualify the Event Lead to determine the full scope of requirements, generate bespoke proposals addressing requirements, communicate and persuasively negotiate with NESA and internal stakeholders to achieve a mutually beneficial business arrangement. Furthermore I needed to contract individual events, liaising with stakeholders to customise contract terms and conditions according to government body regulations

Embracing this challenge, I extensively communicated with NESA’s key decision-maker to determine event scope, budget caps and restrictions. Although budget caps were lower than the hotel’s standard price-points, particularly for two of five events in highseason months, I considered the broader context of securing all five programs and analysed overall revenue and profitability, considering unstable market conditions due to COVID-19. I presented a business case to Revenue Management, Event Operations and third-party AV supplier teams, collaborating to generate a quote within the client’s caps whilst ensuring program profitability I employed creative methods to offset costs to the client whilst incurring minimal additional costs, utilising cost-saving and value add benefits of promotional event business offers. In response to the NSW lockdown, I worked with the client on further customised contract terms to still proceed with securing their final event, drafting COVID-specific postponement and cancellation terms that provide security and flexibility

My ability to address the client’s requirements and provide customised solutions, resulted in building a strong relationship and securing all five programs with our property against competitors with $140,000+ revenue. As a result of the relationship, overcome their difficult demands and successful program management, I gained a loyal client who will be presenting our property as the preferred events venue with recommendations for future programs

Q2. Describe how you have effectively developed and implemented a solution to a complex problem using new and emerging technologies. (300 words)

Having demonstrated exceptional results as a Sydney Property Events OS Champion, with an advanced system knowledge coupled with strong data management skills, I was selected by Head Office in February 2020 to join the Delphi Training Taskforce to retrain our sister property in Cairns as well as updating OS standards and procedures according to company standards. I received three weeks’ notice to identify key areas of concern within the sister property and develop a one week, face-to-face training program Due to the escalating COVID-19 situation, one week prior it was decided that conducting in-person training in Cairns was no longer suitable, and the program needed to be conducted virtually. Additionally, I was tasked to conduct a sister property OS audit to determine areas of concern, create and facilitate a training program to address relevant areas and modify the training program to be facilitated virtually online.

Dedicated to achieving objectives, I firstly communicated with the Head Office Taskforce Lead to generate audit reports and determine key areas of concern to be addressed in training Secondly, I collated Departmental Trainer materials I previously created over the years with Head Office guides and materials to create customised training program targets to address the key areas of concern, including PowerPoint slides, live examples and training activities With one week’s notice to move to a virtual format, I proceeded to liaise with sister property representatives and IT to arrange tools for online Microsoft Teams training program. Positive results were achieved as we conducted successful, virtual training which resulted in significant improvement to sister property entry standards and reduced audit errors Furthermore, I successfully pioneered virtual training within the Shangri-La Group, and based on my experience, I was subsequently tasked by Head Office to create Virtual Training Framework to be further developed and rolled out company-wide.

Thank you for taking the time to review examples of our work. Each document we prepare is meticulously written and strategically structured to highlight our clients’ professional achievements, leadership capabilities and career aspirations, with extensive expertise supporting applicants across the New South Wales Government and the wider public sector.

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