APS Government [EXAMPLES]

AUSTRALIAN PUBLIC SERVICE EXAMPLES OF WORK

AUSTRALIAN PUBLIC SERVICE RÉSUMÉ EXAMPLES

MARY WALLIS

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Demonstrating exceptional results as an accomplished ICT leader with deep expertise in identity, credential and access management, I am eager to leverage my extensive experience and make a valuable contribution as an EL2 ICAM Engineer at the Department of Defence. With over two decades of experience across government, higher education and international finance, I bring advanced capabilities in Entra ID, Active Directory, PKI and enterprise identity lifecycle management. I have successfully led the design and deployment of scalable ICAM platforms, including Quest One Identity integrations with SAP HR, ServiceNow HRSD and multiple SaaS applications, delivering secure automation and seamless user access outcomes. My Defence experience as Solutions Architect and Governance Lead equips me to embed governance, risk and compliance frameworks aligned to Defence ICT standards, cyber security requirements and national security priorities. I excel at engaging senior stakeholders, securing executive endorsement and building broad consensus on complex architectural roadmaps to support resilience and capability uplift. Proficient in producing detailed solution artefacts, governance documentation and SOPs, I ensure clarity, alignment and sustainability in technical design processes. A proven mentor and inspirational leader, I foster collaboration, innovation and professional growth to strengthen organisational capability and resilience. I remain deeply committed to delivering resilient, future-ready ICAM solutions that safeguard national security interests, uphold compliance obligations and advance Defence’s mission-critical operational effectiveness.

KEY SKILLS & COMPETENCIES

• Strategic ICAM Architecture and Design: Expert in conceptualising and implementing enterprise-level ICAM frameworks, ensuring scalability, resilience, adaptability, and seamless integration with complex ICT environments.

• Enterprise Identity Lifecycle Management: Skilled in designing automated provisioning, deprovisioning and access governance solutions that streamline operations, reduce administrative burden, and strengthen compliance.

• Cyber Security and Risk Mitigation: Adept at embedding robust risk controls into ICAM platforms, proactively addressing vulnerabilities and safeguarding critical systems against evolving cyber security threats and risks.

• Stakeholder Engagement and Collaboration: Proven ability to foster executive alignment, negotiate consensus and build trusted relationships across government, higher education, vendor landscapes, and technical delivery teams.

• Technical Solution Delivery Leadership: Experienced in directing diverse architecture teams, mentoring staff and guiding cross-functional groups to achieve cohesive, timely, successful delivery of complex enterprise projects.

• Governance and Compliance Assurance: Proficient in developing standards, policies, and procedures that reinforce organisational accountability, auditability, transparency, and regulatory alignment with mandated frameworks.

• Integration and Interoperability Expertise: Advanced knowledge in integrating SAP HR, ServiceNow HRSD and multiple SaaS applications with ICAM systems to optimise performance, security, scalability, and operational efficiency.

• Entra ID and Active Directory Mastery: Specialist in directory services administration, federation, PKI, and credential management, ensuring secure, reliable, seamless authentication and authorisation processes organisation-wide.

• Strategic Communication and Influence: Skilled at translating complex technical concepts into accessible language, enabling informed decision-making, broad organisational understanding, and enterprise-wide adoption of initiatives.

• Continuous Improvement and Innovation: Committed to enhancing processes through automation, reusable artefacts, and forward-looking strategies that deliver sustainable, measurable, consistent capability uplift across organisations.

• Security Standards and Regulatory Awareness: Experienced in applying security requirements, audit protocols, and ICT governance frameworks to ensure compliance, organisational resilience, and consistent regulatory alignment.

• Mentorship and Team Development: Dedicated to coaching, knowledge-sharing, and building high-performance teams that contribute to organisational growth, capability, culture, and long-term workforce development.

PROFESSIONAL MEMBERSHIPS

2023 - Current The Open Group

2023 - Current Data Management Association

2018 - Current Scrum Alliance

2013 - Current International Institute of Business Analysis (IIBA)

EMPLOYMENT HISTORY

Jul 2025 - Current DEPARTMENT OF DEFENCE

DDG Group, Military Systems Division, Engineering Branch, New South Wales

EL1 Solutions Architect/Governance Lead

RESPONSIBILITIES:

• Contribute as a key member of the executive leadership team as a Governance Lead in the DDG group Military Systems Division, Engineering Branch, driving strategic alignment and organisational decision-making effectiveness.

• Provide strategic governance and technical leadership across highly complex solution architecture initiatives, ensuring alignment with Defence enterprise principles, ICT strategy, and mandated compliance frameworks.

• Lead the design and assurance of highly secure, scalable ICT solutions, including seamless integration with cloud environments and emerging technologies, to meet evolving Defence strategic objectives and operational priorities.

• Oversee governance processes for major ICT projects, ensuring architectural integrity, quality assurance, and full adherence to Defence policies, standards, and established risk controls across all project phases.

• Partner with senior stakeholders across Defence Digital Group, Cyber Security, Service Management and external service providers to build consensus, inform decisions, and drive sustainable delivery outcomes.

• Manage and mentor multidisciplinary teams of architects and solution designers, fostering capability uplift, collaboration, innovation, and continuous professional development across critical technical domains.

• Promote effective knowledge management by maintaining accessible repositories, enabling knowledge transfer, collaboration, and embedding lessons learned into continuous future design improvements.

• Represent the Engineering Branch in high-level technical and governance forums, advocating for best practice architecture, influencing enterprise-wide ICT strategy, and strengthening cross-agency stakeholder alignment.

ACHIEVEMENTS:

• Enhanced Risk Governance: Identified, assessed, and mitigated risks across complex solution deliveries, embedding robust enterprise risk management practices that strengthened capability readiness, operational resilience, compliance adherence, organisational effectiveness, and a culture of continuous improvement.

• Strengthened Architectural Integrity: Developed, reviewed, and maintained comprehensive enterprise-level architecture artefacts, policies, standards, and procedures, reinforcing organisational consistency, governance accountability, operational integrity, and alignment with Defence’s strategic ICT and compliance frameworks.

Jun 2021 - Jul 2025 AUSTRALIAN TAXATION OFFICE

Albury, New South Wales

Acting EL2 Strategic Platform Lead & Acting Director (Technology Assurance & Governance)

EL2 Strategic Platform Lead

RESPONSIBILITIES:

• Directed the strategic architecture and design of both the Corporate Administration and Corporate Workspace platforms, leading enterprise-wide workforce identity and access management initiatives covering credentialing, authorisation, authentication, integration, governance, and compliance frameworks.

• Led a diverse team of ten solution designers and architects (APS5 through EL2 and contractors), providing technical direction, mentoring, guidance, leadership, and ensuring cohesive delivery of complex projects.

• Collaborated extensively with senior business stakeholders, cyber security experts, managed service providers, and service owners to articulate strategic direction, define end-state designs, establish practical interim states, ensure optimal return on investment outcomes, and strengthen long-term organisational capability.

• Established the Identity, Credential and Access Management (ICAM) source of truth by implementing Quest One Identity (OneID), embedding auditability of role and permission allocation, automated decommissioning, and periodic access reviews to strengthen governance, compliance, operational efficiency, and overall enterprise security posture.

• Championed the creation and reuse of architecture artefacts, securing executive endorsement for ICAM roadmaps, and socialising the design vision across delivery teams to achieve alignment, adoption, sustainable progress toward the future state, and strengthened organisational strategic capability.

ACHIEVEMENTS:

• Automated Identity Governance: Designed and led the integration of OneID with SAP HR, enabling automated provisioning, deprovisioning, approval workflows, and access reviews, significantly reducing administrative overheads, strengthening compliance, improving audit readiness, and enhancing overall workforce access governance efficiency.

• Enterprise SaaS Integrations: Directed the automation of credentialing workflows between OneID and key enterprise SaaS platforms, including eRecruitment, upgraded PeopleConnect (ServiceNow HRSD), and multiple ancillary applications, enhancing security and efficiency across the workforce.

• Unified Authentication Frameworks: Extended OneID’s capability to manage Active Directory and Entra ID groups, establishing controlled authorisation with single sign-on authentication across both cloud and on-premise environments.

• Strategic ICAM Roadmap Delivery: Applied advanced ICAM expertise to design and deliver a clear, progressive roadmap for workforce identity management, balancing interim solutions with long-term enterprise objectives, ERP modernisation requirements, regulatory compliance, and evolving organisational security priorities.

• Executive Endorsement & Stakeholder Alignment: Achieved buy-in for enterprise ICAM direction by creating reusable artefacts, presenting complex solutions in accessible terms, and fostering strong collaboration between executives, delivery teams, technical SMEs, governance stakeholders, and cross-functional program leaders.

EMPLOYMENT HISTORY

Acting Director (Technology Assurance and Governance)

RESPONSIBILITIES:

• Led the Corporate Administration Strategic Platform, fulfilling critical functions across Business, Solution, and Technology Architecture by leveraging technical expertise and cross-domain knowledge. Oversaw architectural assets, influenced roadmap planning and ensured alignment with enterprise principles, notably shaping ERP modernisation initiatives.

• Advised and guided senior executives on capacity planning, technology governance, and strategic architecture reforms, cultivating productive partnerships that advanced organisational priorities. Collaborated consistently with Cyber Security to strengthen identity and access management frameworks across workforce administration and governance domains.

• Directed the design and deployment of enterprise architectural solutions, ensuring alignment with strategic objectives, best practices and stringent compliance requirements. Established and enforced architecture standards and guidelines, driving continuous improvement across the platform.

• Provided financial foresight by supporting cost estimation processes, evaluating delivery impacts, optimising resource allocation, and assessing solution complexity to enable informed, cost-effective decision-making.

• Mentored and developed team members through specialised training in architectural design and solution delivery. Promoted a culture of collaboration, innovation, and knowledge sharing that enhanced individual capabilities and improved overall team productivity.

• Prioritised and coordinated work allocation across the Corporate Administration Strategic Platform, balancing urgent delivery requirements with the creation of foundational artefacts to optimise resources and maintain delivery efficiency.

• Facilitated effective collaboration with business partners and executive leadership, leading strategic negotiations and shaping decision-making through architectural visualisations that clarified the enterprise technology landscape.

ACHIEVEMENTS:

• Strategic Leadership: Acted as Director of Technology and Governance during critical periods, effectively steering strategic initiatives and contributing to the EL2 Strategic Platforms leadership group to drive cohesive planning and execution across high-priority projects.

• Mentorship & Leadership Development: Actively engaged in the EST Women’s Mentoring Program as a mentor in 2022 and mentee in 2023, and served as a mentor in the Albury Mentoring Program in 2023 and 2024. Committed to fostering professional growth, I guided multiple mentees through targeted development pathways, strengthening future leadership within the organisation.

• Branch Management & Operational Support: Volunteered as a key contributor to Branch Management Support, where I provided essential oversight for EPM schedule management and reporting, ensuring operational integrity and continuity across branch functions.

• Trusted Advisor & Cross-Functional Liaison: Highly regarded by Project Managers for an exceptional grasp of ATO IT architecture and a rare ability to bridge technical and business domains seamlessly. Known for advanced problemsolving capabilities and incisive questioning, I consistently guide discussions towards actionable outcomes, adding significant value to cross-functional programs.

• Consistent Delivery & Knowledge Sharing: With an in-depth knowledge of ATO systems and organisational goals, I reliably deliver tailored, timely solutions while promoting collaboration and team-based knowledge-sharing. Known for professionalism and approachability, I expertly balance priorities and provide comprehensive support to colleagues, ensuring the smooth and efficient progression of projects.

2011 - 2021 CHARLES STURT UNIVERSITY

Albury, New South Wales

Senior Business Analyst

RESPONSIBILITIES:

• Spearheaded the development of initiative proposals and comprehensive business cases to enhance organisational capabilities, thoroughly evaluating solution feasibility, financial impacts, and potential for operational improvements.

• Directed analysis, solution design, and implementation of large-scale, high-complexity projects using both waterfall and agile methodologies to ensure timely delivery, measurable outcomes, and seamless stakeholder engagement.

• Designed and implemented scalable, secure IT solutions that aligned with organisational objectives and adhered to stringent regulatory standards, achieving resilience, business continuity and enduring stakeholder confidence.

• Worked closely with enterprise architects to uphold and evolve foundational architectural elements, maintaining rigorous adherence to organisational principles, standards, and domain-specific patterns.

• Specialised in articulating, advocating for and securing executive buy-in on sophisticated technical solutions, particularly those driving data integration and process automation. Led cross-functional teams to execute transformative change initiatives, ensuring benefits realisation and alignment with strategic objectives.

KEY ACHIEVEMENTS:

• Advanced ICAM Solution Delivery: Designed and implemented an in-house Identity, Credential and Access Management (ICAM) system that exceeded the capabilities of available market solutions at the time. The system addressed the complexity of 20 campuses with staggered sessions and multiple subject offerings, enabling precise, automated allocation of access control groups to ensure students and staff had the right access at the right time.

• Automation and Personalisation at Scale: Leveraged dynamic rule-based group management to automate the allocation of over 40,000 students, subject coordinators, and course leaders across campuses and sessions. This eliminated manual provisioning, reduced administrative overheads, and enhanced user experience by enabling the

creation of a student portal that delivered tailored content.

KEY ACHIEVEMENTS:

• Joint Contract Leadership for Credit Management System: Conducted market research to identify optimal solutions for a new Credit Management System, forming a strategic partnership with Adelaide University to secure a joint contract with an American vendor. Played a pivotal role in negotiation and contract finalisation, ensuring smooth project delivery and continuity over two years, despite several project manager transitions, due to my expertise and sustained involvement.

• Change Management Strategy & ADKAR Implementation: Developed comprehensive strategies for testing, training, and implementation, applying the ADKAR model to support seamless change management across the organisation.

• Enterprise Process Modelling Tool Selection & Mentorship: Led the selection and implementation of a new enterprise process modelling tool, increasing team efficiency and capacity. Mentored colleagues in best design practices and agile methodologies, promoting a culture of continuous professional development and industry-leading standards.

• Innovation through Standardised Collaboration Technologies: Championed the integration and standardisation of emerging collaboration technologies, fostering innovation and significantly enhancing team efficiency and interdepartmental communication.

2009 - 2011 SELF EMPLOYED

Wodonga, New South Wales

Sole Trader

RESPONSIBILITIES:

• Conducted comprehensive strategic management analysis and delivered expert recommendations on product implementation for the Border Medical Oncology Research Centre, providing tailored insights that optimised operational efficiency, enhanced organisational capability, and supported sustainable long-term strategic growth.

• Partnered directly with clinical and administrative leadership to translate complex operational needs into practical solutions, enabling informed decision-making, improved service delivery, and measurable advancements in the centre’s research and patient care outcomes.

1999 - 2008 INFOVET CC

South Africa

Business Owner/ICT Director

RESPONSIBILITIES:

• Identified and filled a market gap by delivering specialised Project Management, Business Analysis, and Software Design and Development services tailored to the unique needs of small businesses. Provided end-to-end solutions encompassing full project lifecycles, from design and development to implementation and ongoing support.

ACHIEVEMENTS:

• Enterprise Systems Development: Successfully led the end-to-end design and implementation of multiple high-value projects, including a comprehensive suite of systems for a medical oncology and research practice, advanced productivity measurement and reporting systems for manufacturing, and an intricate distribution bonus system tailored to complex commercial requirements.

• Distinguished Client Portfolio: Partnered with an extensive and respected client base, including Consiliarii (Pty) Ltd, Mary Potter Oncology Centre, Pretoria Academic Hospital, Aventis Pharma (Pty) Ltd, Medscheme Medical Aid, Berseba Butchery, Wooltextile Manufacturers Ltd, Dr. Gouws and Partners, Liverpool Cancer Therapy Centre (Sydney, Australia), Cosmos Private Academy, miniChess South Africa, SPAR (chain grocery store), and Bredasdorp Primary School, delivering tailored ICT solutions that strengthened operational efficiency and long-term capability.

PROFESSIONAL DEVELOPMENT

EL2 Leadership Program

AGSM Business School, UNSW

Graduate Certificate in Leadership and Management Charles Sturt University, Australia

Bachelor of Informatica University of Pretoria, South Africa

TOGAF 10 Foundation and Practitioner Certification

The Open Group (via EA Learning)

Applied Business Architecture Enterprise Architects, AUS

Business Process Modelling (BPMN 2.0) and BPM with Business Designer Software AG, AUS

Certified Scrum Product Owner (CSPO)

AgileBA Foundation Certificate

ITIL 3 and 4 Foundation Certificate in IT Service Management

Certified Trainer

Applied Scrum Teams

AxisAgile

APMG International

PeopleCert, via Kinect IT

ITMasters

AxisAgile

Project Management, Planning and Scheduling Mosaic Project, AUS

Implementing Business Solutions Veldthoven, Netherlands

GEORGE MATTHAS

Currently serving as an APS5 Law Interpretation Officer within the Law Design and Practice business area of the Australian Taxation Office (ATO), I offer a sustained track record of excellence across seven years in federal tax administration, supported by a strong foundation in the compliance-focused banking and finance sector. I am now eager to leverage my advanced knowledge, expertise and progress into a more senior, strategically focused position as an APS6 Tax Officer. My cross-sector experience spans complex auditing, objection resolution, legislative interpretation, stakeholder engagement, and mentoring of junior officers. I possess in-depth technical knowledge of taxation and superannuation legislation and consistently apply sound judgement and critical analysis to deliver equitable, evidence-informed decisions. Recognised for my ability to assess, escalate and resolve nuanced legal matters, I contribute to the ATO’s strategic intelligence capability by supporting behavioural analysis and risk identification. I am committed to upholding the highest standards of integrity and professionalism, and aspire to deliver measurable impact within the Client Engagement or Law Design and Practice Groups by advancing fair and transparent compliance outcomes, and reinforcing public confidence in the Australian tax system.

QUALIFICATIONS & TRAINING

2009 Master of Business Administration

2008 Post Graduate Diploma in Computer Applications

2003 - 2005 Bachelor in Commerce

KEY SKILLS & COMPETENCIES

University of Sydney

University of Sydney

University of Sydney

 Taxation Law Interpretation: Proven experience in interpreting complex and evolving taxation legislation and rulings, applying them effectively to matters involving income tax, CGT, PSI, and superannuation compliance scenarios.

 Audit & Assurance Activities: Extensive experience in independently conducting detailed audits and assurance activities across high-risk, high-value cases, ensuring procedural fairness, accuracy, and regulatory compliance.

 Client-Centred Advisory: Proven capability to educate and support individuals, agents, and businesses, delivering tailored guidance and strategic insights to improve voluntary compliance and resolve technical disputes.

 Risk Identification & Mitigation: Skilled in recognising emerging compliance risks and potential litigation issues early, taking proactive, preventative steps to address concerns and preserve ATO integrity objectives.

 Evidence-Based Decision Making: Demonstrated ability to apply analytical thinking, investigative methods and legal frameworks in order to form substantiated, fair, accurate and legally defensible taxation decisions.

 Leadership & Capability Development: Recognised for mentoring graduates, coaching and mentoring peers and guiding junior staff, supporting capability uplift while modelling best practice and a high-performance team mindset.

 Stakeholder Engagement: Highly skilled in building strong and enduring professional relationships with clients, legal representatives, agents and internal partners to collaboratively achieve positive, efficient and sustainable outcomes.

 Regulatory Compliance Expertise: In-depth knowledge of tax structures, corporate governance obligations, accounting principles and audit trails across both public, private, and cross-jurisdictional sectors.

 Conflict Resolution & Negotiation: Skilled in de-escalating complex and sensitive client interactions using empathy, critical thinking and professional authority to reach practical, fair, and legally compliant solutions.

 Advanced ATO Systems Expertise: Broad experience with ATO platforms including ECP, Siebel, ATOMS, Jabber, Viper, MyGov, Business Portal and Tax Agents Online Services, with collaborative tools such as Microsoft Teams and Webex.

 Financial Software Proficiency: Proficient in MYOB (including Accountants Enterprise), QuickBooks, Sage ACCPAC and Xero, with extensive experience managing complex transactions, reconciliations and financial reporting.

 Written Communication Excellence: Highly proficient in preparing structured formal decisions, peer reviews, procedural documentation, and clear stakeholder correspondence aligned with legislative requirements and internal frameworks.

 Strategic Workload Management: Manages large, complex and high-priority caseloads with independence, applying sound prioritisation techniques and time management strategies to deliver quality outcomes within set timeframes.

 Behavioural Analysis & Intelligence Contribution: Contributes to developing behavioural insights and intelligence assessments by identifying emerging patterns, systemic risks, and client behaviours that inform compliance actions.

 Continuous Improvement Mindset: Engages in reviewing and refining internal procedures, contributing ideas to improve operational efficiency, procedural consistency, and client outcomes across complex compliance environments.

EMPLOYMENT HISTORY

May 2018 - Current AUSTRALIAN

TAXATION OFFICE

Sydney, New South Wales

Aug 2023 - Current APS5 Law Interpretation Officer

June 2021 - Jul 2023

May 2018 - May 2021

APS4 Client Engagement Officer

APS3 Service Delivery Officer

APS5 Law interpretation Officer - Law Design and Practice

RESPONSIBILITIES:

• Undertake comprehensive reviews of complex income tax and rental objections arising from audits, default assessments, or extension of time requests, ensuring strict adherence to legislative frameworks.

• Interpret and apply provisions under the Income Tax Assessment Act 1997, tax rulings and public guidance materials to prepare formal, legally defensible responses and communicate decisions to taxpayers with clarity and authority.

• Provide tailored support to individuals, intermediaries, and tax agents, resolving contentious matters and facilitating improved understanding of legislative obligations, compliance expectations and available review pathways.

• Mentor and develop graduate and junior officers in objection handling, legislative interpretation, and use of reference materials, contributing to technical uplift, operational consistency and workforce capability.

• Conduct detailed assessment of claims relating to work-related expenses, capital gains tax and personal services income, ensuring evidentiary standards, policy requirements and legislative obligations are met.

• Assess and validate the legal standing of objections, applying analytical judgement and procedural integrity to manage risks associated with litigation, complaints or adverse client outcomes arising from complex taxation matters.

• Perform peer reviews of ‘Reason for Decision’ statements authored by colleagues and graduates, ensuring consistency, legal robustness, procedural fairness and quality of internal decision documentation prior to finalisation and release.

• Communicate complex taxation decisions to a broad range of stakeholders, including clients experiencing insolvency, ensuring all responses are fair, procedurally correct, empathetic and clearly explained in professional language.

• Liaise collaboratively across departments to deliver a seamless client experience, including coordination with Debt and Lodgment teams for integrated, timely and client-focused outcomes across interconnected taxation obligations.

• Prioritise and manage a diverse caseload under tight timeframes, balancing complexity, client needs, and legal requirements in a high-volume decision-making environment with accuracy and professionalism.

KEY ACHIEVEMENTS:

• Successfully resolved highly sensitive objection cases involving distressed or emotional clients, drawing upon advanced interpersonal and conflict resolution skills to apply legislative outcomes while preserving client dignity and trust.

• Identified critical errors and time-barred issues in a complex income tax assessment objection submitted by a solicitor; provided targeted guidance on legislative pathways to resolve the matter appropriately and lawfully.

• Proactively volunteered to evaluate and refine newly implemented objection-handling procedures within the Law Design and Practice area, receiving formal recognition for improving internal efficiency and procedural alignment.

• Played a pivotal role in mentoring and quality-assuring the work of new graduates by reviewing their decision documentation and offering constructive feedback; earned the ongoing confidence and respect of peers who continued to seek advice and professional guidance on complex casework.

APS4 Client Engagement Officer - Client Engagement Group

RESPONSIBILITIES:

• Conducted detailed audits of rental income, work-related expenses, capital gains tax and personal services income claims, ensuring strict compliance with tax legislation and internal auditing procedures.

• Interpreted and applied taxation and superannuation regulations to resolve complex compliance issues, engaging in high-quality conversations to guide clients towards voluntary compliance and informed decision-making.

• Mentored and supported new staff to develop subject matter expertise in ATO law, rental compliance, tax rulings, and audit procedures, contributing to overall workforce capability uplift and operational consistency.

• Delivered accurate and timely advice to individuals, intermediaries, and tax agents, clarifying obligations and legislative responsibilities under relevant taxation laws and administrative compliance requirements.

• Managed sensitive and high-risk client interactions, applying sound judgement to identify potential compliance breaches, proactively mitigating complaint or litigation risks through careful stakeholder communication.

• Multitasked effectively across competing priorities, ensuring service delivery standards were met within procedural and policy frameworks while maintaining accuracy, professional responsiveness and consistent judgement

• Exercised advanced communication and negotiation skills to achieve practical, fair, and mutually beneficial outcomes for both the client and the ATO during complex discussions and sensitive compliance matters.

• Operated autonomously within a high-pressure, high-volume audit environment, consistently meeting deadlines and achieving performance benchmarks across demanding operational workloads and competing case priorities.

• Contributed to project-based initiatives aimed at enhancing systems and improving the interpretation and application of tax law across operational processes, decision-making frameworks and compliance outcomes.

KEY ACHIEVEMENTS:

• Successfully managed up to 56 concurrent audit cases during COVID-related risk matrix escalation, maintaining quality, accuracy, and timeliness in a highly pressurised environment with sustained professional judgement.

• Contributed to broader team objectives through the identification of systemic improvement opportunities, influencing enhanced client experiences and supporting ATO strategic goals, compliance outcomes and operational consistency.

EMPLOYMENT HISTORY

KEY ACHIEVEMENTS:

▪ Delivered expert guidance to a taxpayer enrolled in a culinary upskilling course, validating a $6,000 education expense claim by cross-referencing ATO rulings and aligning it to income-earning activities. Ensured a compliant and positive resolution while maintaining legislative integrity.

▪ Played a pivotal leadership role in quality assurance and staff development providing detailed coaching and mentoring to colleagues, including delivering one-on-one support in mastering newly released rental audit software. Training was praised by the recipient and subsequently cascaded to others, enhancing team capability.

▪ Demonstrated accountability for quality outcomes by resolving a high-risk $14,000 claim submitted by a teacher experiencing personal hardship. Conducted a detailed assessment, identified insufficient substantiation, and offered three tailored resolution pathways, prioritising empathy while upholding compliance.

APS3 Service Delivery Officer - Debt & Lodgement

RESPONSIBILITIES:

• Responded to a high volume of client enquiries regarding tax debt, payment arrangements, remission of penalties and general account management, providing accurate information and guidance aligned with ATO policy.

• Processed correspondence and taxation documentation across multiple channels including telephone, face-to-face, and electronic interactions, ensuring accuracy, completeness, and adherence to procedural standards.

• Initiated and actioned formal compliance and enforcement measures including garnishee notices, firm action warning letters, debt write-offs, re-raises, and remission of general interest charges in accordance with legislative authority.

• Investigated and interrogated internal and external systems to verify taxpayer data, resolve discrepancies and maintain up-to-date records across client accounts, lodgment activities and compliance obligations.

• Processed, updated and finalised BAS and GST lodgments, including generation of reminder and enforcement correspondence, in compliance with ATO timeframes, legislative requirements and procedural standards.

KEY ACHIEVEMENTS:

• Consistently exceeded internal performance benchmarks, achieving 120% of KPI targets in 2019 while maintaining a strong focus on service quality, accuracy, procedural integrity and operational excellence.

• Recognised for producing highly developed quality assessments across service delivery metrics, contributing to increased client satisfaction, enhanced compliance outcomes and improved business performance.

• Demonstrated a strong grasp of legislative requirements and internal policy in administering debt collection activities, client account registration, lodgement, and processing functions with minimal error and high efficiency.

Apr 2015 - Jun 2018

Jun 2016 - Jun 2018

HSBC BANK

Sydney, New South Wales

Client Manager - Client on-Boarding Apr 2015 - Jun 2016 AML Quality Control

RESPONSIBILITIES:

• Managed, prioritised and coordinated all Customer Due Diligence (CDD) requests on behalf of Global Banking Coverage teams, ensuring timely and compliant execution in alignment with HSBC’s global standards.

• Provided expert-level support and advisory services to front-line staff and clients regarding the bank’s Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations.

• Oversaw the full lifecycle of client onboarding, offboarding and exit processes, ensuring regulatory compliance

• Collaborated across business units including Financial Crime Compliance, KYCS, Front Office and Global Relationship Banking (GRB) teams to resolve onboarding complexities and ensure operational alignment.

• Championed process improvement initiatives to optimise onboarding efficiency, mitigate compliance risks, and enhance internal controls across multi-jurisdictional operations.

KEY ACHIEVEMENTS:

• Successfully led a team of three in completing a large-scale KYC remediation project for new clients, achieving 100% compliance outcomes ahead of schedule and strengthening overall onboarding governance standards.

• Navigated a high-pressure, fast-paced environment while effectively supporting internal stakeholders and managing complex, high-value client portfolios with precision, discretion and consistently strong attention to detail.

• Selected to participate in a strategic banking workshop to streamline processes across multiple financial product lines including derivatives and SWAPS, demonstrating cross-functional expertise and innovation.

PROFESSIONAL REFEREES

Mirka Cabral

Team Leader

Karina Burt

Technical Support

RICHARD EDWARDS

CPA, BCom (Accounting)

Possessing a steadfast dedication to excellence in taxation, compliance and public service, I am committed to contributing my extensive expertise to the role of Tax Officer (EL1) within the Australian Taxation Office. Drawing on over a decade of experience across both public and private sectors, I have developed advanced capability in taxation law interpretation, complex audit management, risk analysis and stakeholder engagement. My career reflects consistent achievement in resolving intricate compliance matters, mentoring teams, and leading initiatives that strengthen organisational integrity and governance. Recognised for analytical precision, strategic foresight and sound professional judgement, I excel in managing competing priorities within dynamic, high-stakes environments. I take pride in delivering outcomes that align with the ATO’s commitment to fairness, transparency and the safeguarding of Australia’s tax and superannuation systems.

CAREER HIGHLIGHTS

 Strong knowledge of taxation and superannuation environments, engaging with taxpayers to manage cases and provide high-level advice to support compliance: I demonstrate advanced technical expertise in taxation and superannuation law while maintaining a client-focused approach. I manage complex cases involving high-net-worth individuals and corporate groups flagged for non-compliance. In one case, I engaged a corporate taxpayer in a multifaceted trust structure that had underreported income and failed to meet superannuation obligations. After reviewing distributions and payment records, I identified discrepancies and provided targeted guidance, resulting in amended returns and full rectification. Drawing on my CPA and Tax Agent experience, I deliver advice across Division 7A, Section 8-1, GST and Superannuation frameworks, promoting voluntary compliance and public confidence in ATO processes.

 Applies in-depth knowledge of business systems, financial reporting, auditing procedures and evidence-gathering techniques with a data-driven mindset: I apply analytical and accounting expertise to assess business structures, identify risk and ensure compliance. While profiling cases, I detected a $1.3 million Cost of Sales discrepancy under Section 70-40 of the ITAA 1997 and created a reconciliation now used across multiple cases. I also reviewed a property transaction incorrectly treated as GST-free under Section 38-325, applying Division 135-5 to raise a $1.2 million GST adjustment. My ability to merge data analysis with legislative interpretation delivers accurate, defensible and compliance outcomes.

 Develops and implements strategies for efficient management of work programs, setting priorities, ensuring technical accuracy and evaluating outcomes: I demonstrate strategic planning and workflow management in high-volume, deadline-driven environments. Within the ATO, I coordinated the introduction of Private Equity risk in Hobart, aligning tasks to team strengths and setting clear focus areas. I also designed a structured three-month learning plan to build capability among new staff. Through clear prioritisation and mentoring on R&D matters, I improved RFI accuracy, shortened case timeframes and enhanced quality. These initiatives delivered stronger performance, consistency and productivity gains.

 Leads through change and ambiguity, contributing to the development and implementation of strategies, policies and continuous improvement initiatives: I have led teams through organisational change with composure and professionalism. During the rollout of new Private Wealth risk models, I adapted workflows, mentored colleagues and embedded enhanced analytical methods. I contributed to process reforms by identifying inefficiencies and supporting system improvements that strengthened case management and knowledge-sharing. As a Training Supervisor in the Australian Army, I developed online training frameworks during COVID-19, later formalised across the regiment. These experiences highlight my ability to guide teams through ambiguity and drive continuous improvement.

 Exercises advanced problem-solving skills and sound professional judgment, providing high-level policy advice and making decisions in complex and sensitive situations: I apply balanced judgement and analytical rigour to resolve complex compliance matters. During a GST audit, I reviewed a property acquisition, consulted specialists and applied legislative provisions to identify an increasing adjustment, resulting in a correction commended by EL2 management. I also provide high-level advice on Division 7A and Section 8-1 issues, ensuring alignment with legislative intent and procedural fairness. My decisions are evidence-based, defensible and consistent with policy and governance expectations.

 Sets priorities, manages workflows, allocates resources, develops local strategies and evaluates business outcomes: I effectively manage complex workloads, balance priorities and optimise team resources. Within the ATO, I oversaw large case profiling activities, maintaining accuracy, compliance and timeliness. Supporting EL2 staff, I conducted detailed fund-tracing analyses within corporate groups, producing targeted RFIs that reduced resolution timeframes and improved workflow efficiency. I regularly evaluate team performance and refine strategies to strengthen governance, improve outcomes and sustain organisational performance.

WORK HISTORY - PUBLIC SERVICE

May 2024 - Current AUSTRALIAN TAXATION OFFICE (ATO)

Hobart, Tasmania

APS5 Client Engagement Officer - Private Wealth (Full-time) RESPONSIBILITIES:

• Analyse and review cases where risks are identified, including Fringe Benefits Tax, Division 7A, Property and Construction, Trusts and Personal Services Income across the Medium and Emerging markets, applying expert knowledge of taxation and superannuation frameworks, policies, legislation and procedures to resolve complex issues.

• Mentor, coach and support personnel as required, enhancing technical capability, building confidence, strengthening resilience and fostering a culture of continuous learning and professional improvement.

• Engage professionally with clients to gain deeper insight into their businesses, discuss compliance issues identified during profiling and progress cases to final decision, ensuring accurate application of tax rulings and legislation while considering mitigating factors such as natural disasters, COVID-19 and broader economic circumstances.

• Collaborate with internal teams and external stakeholders to achieve optimal business outcomes, strengthen governance practices and support consistent organisational compliance with regulatory frameworks.

• Research current and emerging taxation law to remain abreast of legislative developments, applying updated knowledge to complex casework and ensuring technically accurate and compliant outcomes.

• Share advanced technical expertise with colleagues across a broad range of taxation topics, contributing to Siebel system administration, structured knowledge transfer and sustained workforce capability uplift initiatives.

• Provide high-level technical guidance to colleagues in resolving complex taxation issues, reinforcing Knowledge transfer, strengthening governance and building sustainable team expertise and confidence.

• Contribute to business improvement initiatives by identifying inefficiencies, recommending innovative solutions and actively assisting with implementation to strengthen service delivery and organisational performance outcomes.

• Prepare and present comprehensive case briefings and reports for senior staff (EL1/EL2), ensuring accuracy, clarity, strategic alignment and consistency with ATO policy, governance requirements and broader organisational objectives.

• Actively participate in knowledge-sharing forums and professional communities of practice, contributing subject matter expertise across taxation, compliance topics, governance frameworks and business improvement initiatives.

• Support the management of complex case workflows, ensuring effective prioritisation, strict adherence to deadlines, application of governance standards and efficient utilisation of available team resources.

• Engage in stakeholder consultations to clarify case details, resolve disputes and maintain strong client-centred relationships built on trust, transparency, mutual respect and professional accountability.

KEY ACHIEVEMENTS:

• Provided high-level advice informed by experience, research and sound decision-making to drive continuous business improvement. While profiling a new case, I identified a significant Cost of Sales (COS) risk that had been overlooked by existing PE risk models. By scrutinising financial reports and applying Section 70-40 of the ITAA 1997, I uncovered a $1.3 million discrepancy between opening and closing stock, which had materially understated COS and reduced taxable income. I prepared a detailed reconciliation statement to clarify the variance, which has since been adopted across multiple cases as an effective tool for identifying risks associated with trading stock law and accounting practices. As a result, the client corrected the error and amended their accounting method in subsequent years, ensuring compliance and strengthening the integrity of their reporting.

• Developed a strong understanding of complex taxation and superannuation structures through managing high-networth clients with over 100 active partnerships, trusts and companies, applying Division 7A implications and Section 8-1 deductions to minimise tax liabilities, strengthen compliance outcomes and ensure long-term regulatory alignment.

• Drove innovation while cultivating strong stakeholder relationships to achieve optimal business outcomes. In 2024, I successfully managed the introduction of Private Equity risk in Hobart, coordinating the team to develop tailored focus areas for the client and strategically leveraging individual strengths to rapidly understand associated risks. By consulting external experts where required and maintaining transparent communication, we finalised the case ahead of schedule and delivered a brief that showcased effective teamwork and analytical rigour. To strengthen capability within the team, I mentored colleagues on complex matters such as R&D claims, guiding them through risk guides and highlighting key triggers including government grants. This enabled staff to apply schedules more accurately, develop substantiated RFIs, transform assumptions into facts and enhance the clarity of client communication. In parallel, I established strong rapport with the client and employed targeted, probing questions that steered the discussion towards critical business insights. This client-centred approach encouraged open disclosure, provided valuable intelligence and allowed the team to progress the case efficiently while meeting all compliance requirements.

• Exercised decisive leadership in guiding high-performing teams and resolving complex technical matters with integrity, positively influencing and supporting colleagues through periods of change. Provided targeted mentoring on intricate issues such as R&D claims, directing team members through risk guides and highlighting critical triggers, including government grants. This strengthened schedule accuracy, improved the quality of RFIs, enhanced client communication, embedded sustainable technical capability across the team and contributed to continuous organisational improvement.

• Effectively managed a substantial volume of case profiling, independently prioritising tasks and balancing competing deadlines to drive efficient case progression, ensure consistent compliance outcomes and elevate overall productivity across the client portfolio. Supported EL2 staff in identifying risks within complex groups by conducting detailed forensic analysis to trace funds and deliver well-substantiated decisions, forming the foundation for targeted RFIs that streamlined case resolution, shortened timeframes, enhanced organisational assurance and reinforced stakeholder confidence in compliance outcomes.

WORK HISTORY - PUBLIC SERVICE

KEY ACHIEVEMENTS:

• Adapted quickly and effectively to ATO systems and procedures, ensuring a seamless transition, immediate contribution to team objectives, strengthened knowledge of workflows and sustained capability in complex taxation environments.

• Collaborated with colleagues during the Private Equity introduction to deepen the team’s understanding of complex financial structures, enhance technical expertise, improve analytical precision and strengthen case management.

• Utilised leadership skills to mentor and guide team members in Division 7A analysis, addressing poor record keeping practices, related-party loans and other non-compliant risks within company and trust entities.

• Designed a structured three-month learning schedule for new starters without graduate program experience, enhancing their onboarding process and accelerating their integration into the team.

1996 - Current AUSTRALIAN ARMY

12th/40th Royal Tasmanian Regiment | Hobart, Tasmania

Training Supervisor & Warrant Officer Class 2 (Part-time)

RESPONSIBILITIES:

• Conceptualise, design and deliver comprehensive military training programs aligned with Defence capability imperatives, operational readiness benchmarks, strategic objectives and broader performance requirements.

• Conduct sophisticated performance analysis to identify capability gaps, implementing tailored development initiatives that elevate workforce proficiency, strengthen operational effectiveness and enhance long-term force readiness.

• Direct the full lifecycle of training delivery as course coordinator, encompassing program design, scheduling, instructor deployment, resource creation, performance evaluation and continuous improvement strategies.

• Mentor, coach and cultivate junior soldiers and officers in leadership, ethical decision-making and adherence to Defence values, facilitating long-term professional growth, succession readiness and enhanced capability development.

• Embed a culture of continuous improvement by preparing instructors to independently deliver training modules, thereby enhancing unit resilience, self-sufficiency, adaptability and sustained operational capability across deployments.

• Collaborate with operational and planning units to seamlessly integrate training activities with mission objectives, deployment timetables, contingency strategies and broader Defence capability development priorities.

• Analyse quantitative and qualitative training data to assess program efficacy, identify systemic improvements and inform the strategic alignment of future training initiatives, resources and operational requirements.

• Leverage advanced digital platforms and blended training methodologies, including simulation-based learning, to modernise instructional delivery, expand accessibility and maximise learner engagement.

KEY ACHIEVEMENTS:

• Commanded a 30-member contingent in support of Western Australian state police during hotel quarantine operations in the COVID-19 pandemic, sustaining 24/7 coverage for three months with operational precision.

• Revolutionised the on-the-job training (OJT) process by developing an online training package in Adele, enabling continuous access for part-time personnel and substantially increasing compliance with readiness requirements.

• Authored and formalised comprehensive documentation of the Training Supervisor role in 2025, providing role clarity, enhancing audit preparedness and ensuring procedural compliance.

• Identified administrative inefficiencies and produced enduring instructional resources, including “how-to” videos for leave management and training activities, significantly improving productivity via ForceNet access.

• Designed and implemented an innovative online training course during COVID-19 to maintain soldier engagement and proficiency, subsequently formalised with face-to-face assessments and institutionalised within the Tasmanian regiment.

• Orchestrated the unit’s successful preparation for a 2025 training audit by introducing structured guides, process flowcharts and governance documentation, enabling the unit to pass with no corrective actions required.

WORK HISTORY - PRIVATE SECTOR

June 2014 - May 2024

GEOGRAPHE TAXATION

Busselton, Western Australia

Tax Agent (Full-time)

RESPONSIBILITIES:

• As a Tax Agent, I provided taxation and superannuation advice to individuals, small businesses and high-net-worth clients, translating complex legislation into practical, compliant and outcome-focused solutions. I managed audits, compliance reviews and ATO representations, applying risk-based analysis to detect anomalies and strengthen assurance outcomes. My role encompassed end-to-end compliance obligations, business system implementation and strategic oversight of operations, ensuring alignment with CPA standards and governance frameworks. I also maintained expert knowledge of taxation law reforms and accounting standards to ensure technical accuracy and sustainable business growth.

•

KEY ACHIEVEMENTS:

• Expanded a part-time accounting practice into a thriving firm, growing to more than 300 clients within two months through strategic engagement, proactive networking initiatives and strong professional reputation building.

• Delivered structured advisory sessions to build client capability, strengthen understanding of taxation obligations and enhance voluntary compliance while reducing regulatory exposure, fostering trust and long-term client confidence.

• Cultivated and sustained enduring client relationships through reliable technical guidance, timely service delivery, proactive communication and consistent support across complex and sensitive taxation matters.

• Leveraged technology to transform operations into a fully internet-based practice during COVID-19, enabling flexible after-hours client interactions and automating critical business functions to improve efficiency.

• Mentored and developed emerging accountants in practice management, taxation preparation and software applications, strengthening local capability and enhancing the professional network within the community.

• Pioneered a mobile tax practice utilising digital tools to deliver on-site services at clients’ homes and workplaces, providing greater accessibility and convenience beyond traditional office settings.

Feb 2007 - Dec 2012

RESPONSIBILITIES:

AMHR TAX ACCOUNTANTS (reduce)

Burswood, Western Australia

Tax Accountant (Full-time)

• As a Tax Accountant, I effectively managed complex taxation and superannuation structures for individuals, SMEs and high-net-worth clients across trusts, companies and partnerships. I conducted in-depth technical research, applied legislative frameworks including Division 7A and Section 8-1, and delivered tailored advisory and compliance services. My role encompassed preparing and lodging returns, performing risk-based assessments and audits, and developing practical strategies to minimise tax exposure. I also supported partners with strategic planning and liaised with auditors, regulators and financial institutions to resolve intricate compliance matters.

KEY ACHIEVEMENTS:

• Resolved complex ATO disputes for high-net-worth clients, preparing detailed submissions and evidence that reduced penalties, strengthened compliance positions and ultimately achieved consistently favourable rulings.

• Provided advisory support on the restructuring of trusts and companies, enabling clients to achieve more efficient tax outcomes, improved governance practices and sustainable long-term financial sustainability.

QUALIFICATIONS & TRAINING

2014 CPA Program CPA Australia

2014 Certificate IV in Workplace Training and Assessment (TAE10) Royal Life Western Australia

2009 Bachelor of Commerce (Accounting) Curtin University

2008 Diploma of Accounting Central TAFE

2005 Certificate IV in Management (Frontline Operations) Department of Defence

2005 Certificate IV in Government Department of Defence

MEMBERSHIPS & ASSOCIATIONS

• Member of CPA Australia

REFEREES AVAILABLE ON REQUEST

LEON BRADLEY

0455 555 555

As a visionary and results-driven executive with almost three decades of experience in strategic policy leadership, program management, communications and stakeholder engagement across the public service, I am eager to leverage my extensive background in leading large-scale, high-risk projects and implementing transformative policy initiatives as an Assistant Secretary, Senior Executive Service Band 1. With fifteen years of experience in executive level roles, I have honed my expertise in innovative leadership and communications roles across various Australian Public Service (APS) agencies. This experience has provided me with a deep understanding of government operations, particularly in policy development, stakeholder engagement and program delivery. I have successfully led communications strategies that have amplified government initiatives and enhanced public understanding of key national priorities. Most recently, I completed a contract as a Project Officer with the Australian Government’s Department of Infrastructure, Transport, Regional Development, Communications and the Arts. In this role, I assisted with the development of the 2024 White Paper on Future Aviation Policy, contributing to the strategic direction and policy formulation critical to Australia’s aviation sector. This experience has solidified my expertise in policy work and my commitment to advancing Australia's infrastructure and connectivity. I have been instrumental in shaping policy directions, establishing governance frameworks, and leading high-performing teams to achieve strategic goals. I welcome the opportunity to contribute to the Department’s mission, drive its objectives through effective leadership, strategic oversight and impactful project execution, whilst ensuring the continued advancement and connectivity of Australia's infrastructure.

QUALIFICATIONS & TRAINING

2022 Mobile Content Creation Certificate Australian Film, Television and Radio School 2003 Master of Marketing Communication University of Canberra 1977 Certificate, Film and TV Production School of Visual Art

LICENCES & CLEARANCES

▪ AGSVA Security Clearance (ID CS415721), Negative Vetting 1 Clearance (October 2021)

▪ Working With Children Check (NSW), WWC2116924E (Valid until 24/03/2025) | Current C Class NSW Licence

▪ Web Content Writing & How to Ensure Web Accessibility Courses | National Police Check Switzerland

KEY SKILLS & COMPETENCIES

▪ Strategic Leadership: Demonstrated expertise in guiding large-scale, high-impact initiatives by providing visionary leadership and strategic direction, ensuring alignment with organisational objectives and government priorities.

▪ Policy Development and Implementation: Extensive experience in developing, articulating, and executing transformative policy frameworks that address complex issues, support government objectives and deliver outcomes.

▪ Program Management and Delivery: Skilled in managing and overseeing complex, multi-faceted programs, ensuring they are delivered on time, within scope, and to the highest standards, while effectively managing risks and resources.

▪ Communications Strategy and Execution: Expertise in crafting and implementing communication strategies that enhance public understanding, foster stakeholder engagement and support the delivery of government policies.

▪ Team Leadership and Development: Proven ability to lead, mentor, and develop high-performing teams, fostering a culture of collaboration, innovation, and excellence that drives organisational success.

▪ Governance, Risk and Compliance: Strong knowledge of governance frameworks, with a track record of ensuring compliance with regulatory requirements, mitigating risks, and upholding best practices across all levels of operation.

▪ Project Management and Execution: Highly skilled in the end-to-end management of high-risk, high-profile projects, including planning, execution, monitoring, and evaluation, ensuring successful delivery in alignment with strategic goals.

▪ Innovation and Change Management: Adept at driving innovation, leading change initiatives, and implementing process improvements that enhance organisational efficiency, adaptability and long-term sustainability.

▪ Cultural Competence and Inclusion: Committed to fostering an inclusive workplace, understanding the importance of cultural competence and the ability to engage effectively with diverse communities, including First Nations Peoples.

▪ Communications and Public Relations: Experience in managing public relations campaigns and media relations, effectively shaping public perception, managing crisis and ensuring clear messaging aligned with government priorities.

▪ ICT Skills: Advanced in document creation with MS Office and Adobe Acrobat Professional, proficient in WordPress, audio/video production on Android/Windows and Google applications for document management and YouTube. linkedin.com/in/leon-bradley-610633b6/

EMPLOYMENT HISTORY

Dec

2023 - Current

DEPARTMENT OF INFRASTRUCTURE, TRANSPORT, REGIONAL DEVELOPMENT, COMMUNICATIONS AND THE ARTS

Remote Work, Australia

Project Manager (EL2) Aviation White Paper Team (Contract); Transport Division RESPONSIBILITIES:

▪ Leveraged advanced writing, research, and procurement skills to contribute to the development of the 2024 Aviation White Paper, ensuring alignment with strategic policy objectives and delivering clear, well-researched content.

▪ Played a key role in drafting comprehensive white paper policies and associated fact sheets, incorporating insights from extensive research and consultations with various stakeholders.

▪ Initially tasked with creating a dedicated website for aviation careers, I led multiple rounds of inter-agency consultations. Although the initiative was eventually redirected due to a lack of broader governmental support, this process refined the project's scope and ensured resources were allocated efficiently.

ACHIEVEMENTS:

▪ Spearheaded the creation of a suite of resources for the proposed Gender Equity Charter in aviation, successfully navigating the department's procurement processes to secure the necessary tools and support.

▪ Designed and introduced a streamlined format for white paper fact sheets that was quickly adopted by the department’s communications team, enhancing the clarity and accessibility of key information for stakeholders.

Feb 2023 - Aug 2023

DEPARTMENT OF EDUCATION

Canberra, ACT

Senior Strategic Communication Officer (Contract), Early Childhood and Youth Division RESPONSIBILITIES:

▪ Authored and edited a range of web content, social media posts, and newsletters designed to support and promote the division's initiatives in early childhood education, ensuring that all materials were accessible and engaging for a target audience with a reading age of 8 to 9 years.

▪ Developed and implemented communication strategies to effectively convey key messages, enhancing the visibility and impact of the division's programs within the early childhood education sector.

ACHIEVEMENTS:

▪ Innovated a new format for case studies, highlighted by a compelling story on the Connected Beginnings program in western Sydney. This format emphasised the authentic voices of program workers, allowing them to share their experiences and insights directly, thereby enriching the narrative and fostering a deeper connection with the audience.

Feb

2021 - Jan 2023

AUSTRALIAN INSTITUTE OF ABORIGINAL AND TORRES STRAIT ISLANDER STUDIES

Canberra, ACT

Assistant Director (EL1, Successive Contracts); Media Engagement/Content Producer, Communications, Events and Publications Section RESPONSIBILITIES:

▪ Directed media management initiatives, crafting compelling speeches and content to elevate the organisation's profile while overseeing the production of various media, including podcasts, ensuring alignment with strategic goals.

▪ Led a team of staff and contractors, providing guidance and supervision to maintain high standards in content production, with a focus on accuracy, cultural sensitivity, and engagement.

▪ Developed and executed media strategies to enhance public awareness and understanding of AIATSIS projects and events, leveraging both traditional and digital platforms.

ACHIEVEMENTS:

▪ Successfully secured a groundbreaking media appearance for the AIATSIS CEO on The Project (July 2021), where they discussed the significant cultural shift towards the use of traditional place names in mailing addresses, marking a major milestone in media engagement for the organisation.

▪ Coordinated long-term strategic planning with SBS, resulting in a detailed, culturally rich report on the return of the Lardil headdress, featuring content from two countries, which highlighted the importance of cultural repatriation.

▪ Orchestrated comprehensive media coverage of the 2022 AIATSIS Summit, ensuring the continuous presence of ABC journalists, leading to multiple reports being featured across TV and radio news programs, thereby significantly boosting the event’s visibility and outreach.

EMPLOYMENT HISTORY

Dec 2016 - Dec 2020 SELF EMPLOYED

Geneva, Switzerland and Sydney/Tathra, New South Wales

Freelance Editor & Communications Adviser

RESPONSIBILITIES:

▪ Provided expert editing services and communications advice to doctoral and master’s candidates across Australia, ensuring their theses met rigorous academic standards, including clarity, coherence, and adherence to guidelines.

▪ Facilitated the development of academic content and related web materials, offering guidance on effectively communicating complex ideas in fields such as open access data collections and the adoption of cloud computing solutions by government agencies.

▪ Worked remotely with clients, maintaining consistent communication and collaboration to meet deadlines and achieve high-quality results.

ACHIEVEMENTS:

▪ Successfully edited numerous doctoral and master’s theses, enhancing the clarity and impact of complex discussions, particularly in emerging areas like open access to data and government cloud computing initiatives, thereby contributing to the candidates' academic success.

▪ Assisted clients in refining their academic and web content, ensuring that it not only met academic guidelines but also communicated new and innovative ideas effectively to a broader audience.

Sep 2013 - Dec 2016 UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES

Budapest, Hungary and Geneva, Switzerland

Online Tutor (Consultant)

RESPONSIBILITIES:

▪ Delivered specialised tutoring services for a UN agency, utilising text-based, English-language training materials to enhance the writing skills of staff and postgraduate students in the 'Writing for the Web' course.

▪ Provided critical editing and proofreading support to postgraduate students, focusing on the final stages of thesis completion to ensure high-quality submissions within tight deadlines.

ACHIEVEMENTS:

▪ Successfully completed seven consecutive contracts (September 2013 to December 2016) as an Online Tutor for the 'Writing for the Web' course, demonstrating a consistent track record of effective teaching and support.

▪ Contributed to the professional development of UNHCR staff and postgraduate students by improving their web writing skills and ensuring the quality of their academic work, which was crucial for their academic and professional advancement.

Jul

2004 - Jul 2012

RESPONSIBILITIES:

DEPARTMENT OF BROADBAND, COMMUNICATIONS AND THE DIGITAL ECONOMY

Canberra, ACT

Senior Communications Adviser (Ongoing PAO3/EL1)

▪ Directed the development and management of web content, ensuring it met strategic communication goals and adhered to the latest web standards. Collaborated with stakeholders to produce engaging and informative content that resonated with diverse audiences and supported departmental objectives.

▪ Managed internal communications initiatives, crafting clear and impactful messages to keep staff informed about key updates, policies and departmental changes. Designed and executed internal communication strategies to enhance employee engagement and organisational alignment.

▪ Produced, edited, and oversaw the creation of a wide range of publications, including official news releases, speeches, and reports. Ensured all written materials were compelling and aligned with departmental messaging and branding.

▪ Provided strategic communication advice and solutions to address emerging issues. Developed and implemented communication plans to mitigate risks, manage public perception and maintain the department’s reputation.

▪ Led and mentored a team of communication professionals, fostering a collaborative and high-performance work environment. Provided training and support to enhance staff skills, performance, and career growth.

ACHIEVEMENTS:

▪ Applied in-depth expertise in communicating with Indigenous communities, incorporating cultural protocols and sensitivities into all communication strategies. Enhanced the department’s ability to engage effectively with Indigenous stakeholders and address their specific needs and concerns.

▪ Spearheaded the development of a comprehensive web content management framework focused on web accessibility. Ensured compliance with WCAG 2 principles and the Australian Government's Web Accessibility National Transition Strategy, improving accessibility and inclusivity for all users.

▪ Earned recognition as a key member of the Australian Government's Community of Expertise in web accessibility. Contributed to the development and dissemination of best practices, guidelines, and training materials to promote accessible web design and content management across government agencies.

EMPLOYMENT HISTORY

Jan 2003

- Oct 2003

RESPONSIBILITIES:

AUSTRALIAN INSTITUTE OF ABORIGINAL AND TORRES STRAIT ISLANDER STUDIES

Canberra, ACT

Public Relations Officer (Temporary Transfer from ATSIC)

▪ Cultivated and maintained relationships with key journalists and media outlets. Acted as the primary contact for media enquiries, facilitating interviews, and managing media coverage to enhance the institute’s public profile and reach.

▪ Crafted compelling speeches for senior staff and stakeholders, tailored to various audiences and events. Promoted and organised events including conferences and book launches, ensuring successful execution and high engagement levels.

▪ Developed and implemented strategies for general publicity and promotional activities on behalf of the institute.

▪ Contributed to developing and enhancing the institute’s web presence, ensuring alignment with public relations goals.

▪ Assisted in the development and enhancement of the institute’s website, focusing on content creation and ensuring the site effectively communicated the institute’s mission and activities.

ACHIEVEMENTS:

▪ Successfully established and nurtured relationships with selected journalists, resulting in increased media coverage and positive representation of the institute’s initiatives.

▪ Coordinated and promoted high-profile events, including conferences and book launches, with notable success. Played a key role in the launch of “Paddy’s Road,” orchestrating a high-impact promotional campaign that garnered significant media attention and public interest.

▪ Delivered effective publicity support that contributed to heightened awareness and visibility for the institute’s events and publications, strengthening its overall public engagement and influence.

Jul 1995 - June 2004

RESPONSIBILITIES:

ABORIGINAL AND TORRES STRAIT ISLANDER COMMISSION

Canberra, ACT

Public Affairs Officer (Ongoing PAO3)

▪ Managed relationships with the parliamentary press gallery and ministerial staff, ensuring effective communication and media coverage of ATSIC’s initiatives and issues. Acted as the primary contact for media inquiries, facilitating interviews, and managing press interactions.

▪ Crafted speeches and news releases for ministers, ATSIC chairpersons and senior executives. Tailored content to address key issues, promote ATSIC’s agenda, and engage with both national and international audiences.

▪ Provided strategic advice on media tactics and issues management to senior executives. Developed strategies to address media scrutiny and political challenges, ensuring the organisation’s position was effectively communicated.

▪ Supervised a team of staff members, providing guidance and support in the execution of public affairs tasks. Ensured that team members were well-coordinated and aligned with the organisation’s communication goals.

ACHIEVEMENTS:

▪ Collaborated with colleagues to promote awareness of native title issues, Indigenous advocacy and cultural recognition through media releases and direct engagement with key journalists. Enhanced the visibility of these issues in both Australian and international media.

▪ Provided critical crisis and issues management advice during periods of intense media and political scrutiny. Played a key role in supporting the organisation through challenging times, maintaining its public image and effectiveness.

▪ Acted as the agency’s media spokesperson on various topical issues, representing ATSIC’s views and responding to media enquiries with clarity and authority.

▪ Wrote influential speeches for ATSIC’s Indigenous leadership on key topics such as reconciliation, native title, cultural recognition, and constitutional reform. This included serving as a writer-in-residence for the Australian Constitutional Convention in February 1998, producing speeches for First Nations delegates under tight deadlines.

▪ Authored numerous op-ed pieces on behalf of ATSIC’s Indigenous leadership, contributing to public discourse on reconciliation and Indigenous issues. Ghost-wrote a chapter for "Reconciliation: Essays on Australian Reconciliation," edited by Michelle Grattan and published by Bookman Press in 2000.

EARLIER WORK HISTORY

June 1993 - Aug 1994 NSW DEPARTMENT OF COMMUNITY SERVICES Public Relations Officer (Ongoing)

Apr 1993 - May 1993 DEPARTMENT OF SOCIAL SECURITY Clerical Officer (Ongoing)

Jan 1992 - Mar 1993 AUSTRALIAN BUREAU OF STATISTICS Clerical Officer (Contract)

Oct 1991 - Feb 1992 SBS RADIO News Sub-Editor (Contract)

AUSTRALIAN PUBLIC SERVICE SELECTION CRITERIA EXAMPLES

S ELECTION CRITERIA

Cargo & Logistics Manager | Position No: 80000784 | Australian Antarctic Program

Having developed extensive logistics, engineering and operational leadership expertise across a distinguished 21-year career with the Royal Australian Air Force, supported by a Diploma of Logistics, an Advanced Diploma of Leadership and Management, and a Master of Engineering Management, I am highly motivated by the opportunity to contribute as a Cargo & Logistics Manager with the Department of Agriculture, Water and the Environment. The position within the Supply Services Group of the Australian Antarctic Division’s Operations and Safety Branch strongly aligns with my proven ability to lead complex logistics operations, manage integrated supply chains and deliver mission-critical outcomes within remote, high-risk and operationally demanding environments. Throughout my military career, I have consistently demonstrated the ability to achieve exceptional results in geographically isolated locations where effective planning, resource management, stakeholder engagement and operational resilience were essential to success.

My professional background encompasses extensive experience across logistics management, supply chain operations, warehousing, inventory control, procurement, transportation, engineering support and operational planning. I have been entrusted with managing critical assets, coordinating large-scale logistics activities and supporting operational readiness across both domestic and international environments. Through these responsibilities, I have developed a comprehensive understanding of the strategic and operational factors that underpin successful supply chain performance. Resilient, solutions-focused and highly adaptable, I excel in challenging environments where operational priorities can shift rapidly and where the ability to make informed decisions under pressure is essential. I consistently maintain a positive and proactive approach, enabling me to overcome obstacles, mitigate risks and deliver outcomes even in the most demanding circumstances.

Throughout my career, I have held numerous leadership appointments requiring the effective management, mentoring and development of multidisciplinary teams. I am passionate about fostering high-performance cultures where individuals feel valued, supported and empowered to achieve their full potential. My leadership philosophy centres on accountability, trust, communication and continuous improvement. I provide clear direction, establish measurable objectives and deliver constructive feedback that encourages both professional growth and operational excellence. Equally important is my ability to build and maintain strong relationships with stakeholders across all levels of an organisation. I actively seek to understand stakeholder requirements, anticipate emerging needs and ensure that expectations are managed effectively to support organisational objectives.

I possess highly developed organisational, analytical and strategic planning capabilities that enable me to coordinate complex logistics functions and ensure the seamless delivery of supply chain outcomes. My experience includes managing warehousing operations, inventory systems, transportation schedules, procurement activities, asset accountability and resource allocation while maintaining strict compliance with regulatory, legislative and organisational requirements. I have successfully led the development and implementation of innovative logistics solutions designed to improve operational efficiency, reduce risk and enhance service delivery. Methodical and detail-oriented, I thrive in environments characterised by competing priorities, multiple stakeholders and demanding timeframes. My commitment to continuous improvement drives me to regularly evaluate existing processes, identify opportunities for enhancement and implement practical solutions that improve productivity, efficiency and organisational performance.

A significant example of my professional judgement and commitment to operational integrity occurred during my tenure at RAAF Learmonth, where I was responsible for determining the acceptance or rejection of aviation fuel deliveries to the Defence Fuel Installation. The contracted supplier delivered approximately 107,000 litres of aviation fuel every fortnight via road train from Perth, representing a logistical operation exceeding 2,400 kilometres round trip. Following the identification of a concerning trend in declining fuel quality standards and the subsequent failure of a pre-offload quality assurance test, I was required to make a critical compliance decision with substantial operational and financial implications.

Recognising the seriousness of the issue, I consulted Defence fuel policy specialists who confirmed that the decision ultimately rested with me. Despite the significant cost implications exceeding $25,000 per rejected delivery, I exercised my authority to reject two tankers and initiated a detailed technical investigation. The investigation identified contamination originating from reusable glass sample bottles cleaned using chlorinated bore water with elevated calcium levels.

The findings ultimately resulted in Defence-wide procedural improvements, including enhanced water treatment systems, revised training programs and strengthened quality assurance practices. This experience reinforced the importance of procedural compliance, evidence-based decision making and the willingness to take decisive action to protect operational capability and safety.

In October 2017, I assumed the role of Base Site Manager at RAAF Learmonth, where I was responsible for leading a team of six personnel supporting base operations and readiness. Within four weeks of commencing the role, I was tasked with coordinating a major short-notice operational activation in conjunction with an already deployed maritime surveillance unit. Within just 72 hours of notification, I successfully facilitated the arrival of an F/A-18 Hornet Squadron and supporting heavy-lift aircraft, enabling the deployment of more than 120 personnel across operational, medical and logistics disciplines. This complex undertaking required extensive coordination with local contractors, suppliers and community stakeholders to secure accommodation, fresh rations, transportation, communications support and other mission-critical resources. The activation also highlighted several infrastructure limitations relating to ICT capability and contractor support arrangements. I subsequently utilised these lessons learned to strengthen capability planning, update operational procedures and enhance stakeholder engagement frameworks, significantly improving the base's preparedness for future operations.

Workplace Health and Safety has been a cornerstone of my professional career. My extensive experience operating within highly regulated environments has provided me with a comprehensive understanding of risk management, safety governance and legislative compliance. I firmly believe that effective safety management extends beyond compliance and requires the active engagement of leaders at all levels. Throughout my career, I have consistently promoted a proactive safety culture focused on hazard identification, risk mitigation, accountability and continuous improvement. I place significant emphasis on ensuring the physical and psychological wellbeing of personnel and recognise that strong safety performance is fundamental to achieving sustainable operational success.

One of the most challenging leadership experiences of my career occurred during a deployment to the Middle East in 2016 when a member of my nine-person team tragically lost their life in a motor vehicle accident while on leave in Australia. The loss had a profound impact on the morale, wellbeing and cohesion of the team during a critical operational period. As the team leader, I recognised the importance of balancing operational requirements with the emotional needs of my personnel. I restructured workloads to alleviate pressure, prioritised higher-risk activities earlier in the day to reduce safety concerns, implemented paired work arrangements to encourage peer support and conducted regular welfare discussions with team members. Through compassionate leadership, open communication and genuine care for my people, I was able to maintain both team wellbeing and operational effectiveness. Despite the difficult circumstances, the team successfully achieved all operational objectives while also completing additional long-term maintenance activities that significantly increased equipment serviceability. This experience reinforced my belief that exceptional leadership requires empathy, resilience and a commitment to supporting people through adversity while maintaining focus on organisational outcomes.

Communication has been a defining strength throughout my career. I possess the ability to communicate complex technical, operational and logistical information clearly and effectively to diverse audiences, including senior executives, operational personnel, contractors and external stakeholders. I am confident presenting information, influencing decision-making, facilitating collaboration and resolving issues in a professional and constructive manner. My performance evaluations have consistently recognised my ability to build rapport, establish credibility and navigate challenging situations with professionalism and sound judgement. These skills have enabled me to foster trusted relationships across diverse stakeholder groups and achieve positive outcomes in complex environments.

I take considerable pride in my ability to build collaborative partnerships, anticipate stakeholder needs and contribute to a culture of teamwork, accountability and continuous improvement. My key strengths include strategic thinking, relationship management, cultural awareness, adaptability and operational leadership. Highly organised and results-oriented, I consistently deliver outcomes within fast-paced and dynamic environments while maintaining exceptional standards of professionalism, safety and service delivery. I remain committed to identifying innovative solutions, improving operational processes and contributing to organisational success.

I am confident that the extensive logistics expertise, operational leadership capability, engineering knowledge and strategic management skills developed throughout my Royal Australian Air Force career would enable me to make a significant contribution as Cargo & Logistics Manager within the Australian Antarctic Program. My experience managing integrated logistics operations, supporting critical supply chains, leading multidisciplinary teams and delivering outcomes in remote and challenging environments positions me strongly to support Australia's Antarctic operations. I would welcome the opportunity to apply my expertise to ensure the safe, efficient and effective delivery of cargo and logistics services that support the Australian Antarctic Division's important scientific and operational objectives.

STATEMENT (750

EL1 Assistant Director | 2023/3630 | Department of Agriculture, Fisheries and Forestry

Demonstrating exceptional results spanning two decades as an Assistant Director, Senior Policy Officer and Scientist, I am eager to progress my career at the Department of Agriculture, Fisheries and Forestry (DAFF) as Assistant Director with experience leading teams and projects, managing biosecurity matters and providing technical advice As Senior Policy Officer in the Plant Sciences & Risk Assessment Branch, I provide technical advice on biosecurity issues and identify phytosanitary measures based on scientific evidence. I was tasked to develop a biosecurity import policy and address requirements for fresh Chinese jujube fruit from China as they were deemed to be a biosecurity concern due to pests. Whilst performing Pest Risk Assessments of quarantine pests, I identified phytosanitary measures based on scientific evidence using my research and analytical skills.

I delivered technical accountabilities to address stakeholders' comments on complex issues, whilst developing the Chinese Jujube policy. Due to a lack of information on epidemiology, the phytoplasma transmission pathways were ambiguous. Drawing upon my PhD in Cell biology and expertise in biosecurity organisms, particularly intracellular pathogens, I researched risk pathways, using data and intelligence to present scientific arguments. I then prepared and presented a technical response to unravel complexities Having resolved complex phytoplasma issues in the jujube policy, I received exceptional stakeholder feedback. Stakeholders accepted my arguments and commended my presentation. The final report was completed on time and the biosecurity policy was implemented. As a result, I was selected to represent DAFF at the International Phytoplasmologist Congress in Spain 2019 I discussed risk analysis processes, maintained trade and stakeholder sensitivities and updated my knowledge of phytoplasma science, whilst building a network with Phytoplasmalogist communities. I am currently preparing a MoU for pest risk management protocols between two trading partners, which is a critical element of the Chinese commodity import prior to forming BICON conditions.

In DAFF’s Biosecurity Plant Division, I contribute to market access and maintenance whilst collecting knowledge of market strategies, trade, pests, management measures, and regulations to sustain and achieve markets. I have prepared Technical Market Access Submissions (TMAS) for plant-based commodities, including apple, stonefruit and blueberry TMASs, to multiple countries and addressed queries from trading partners by explaining issues according to departmental and international standards. To ensure Australian mainland Apple access to China and existing exports of Tasmanian apples, I collaborated with industry stakeholders and state departments to support best market access conditions. I addressed queries from China and identified appropriate and/or equivalent management measures to mitigate risk associated with Australian apples based on robust scientific evidence. Due to contributions of colleagues and myself, DAFF is in the final stage of mainland Apple access to China.

As an EL1 Moderator with the Department of Employment, I mentored and trained ten Assessors by overseeing the quality and consistency of grant assessments for employment services. By providing coaching, direction, and feedback, I motivated Assessors to prepare unbiased assessment reports using assessment tools, analysing proponents’ descriptors, maintaining probity and sensitivity. I aligned staff to our strategic goals by facilitating information flow and debriefing. As a result, the team completed timely assessment reports and contributed to decision-making processes to fund employment services agencies.

Confidently presenting messages clearly, I am experienced preparing high-level communication materials, including minutes and Ministerial correspondences, factsheets, technical reports, and journal articles. As an Assistant Director at the Department of Education, I managed projects, which entailed considerable state and territory engagement. I managed the Secretariat of an Expert Advisory Group for the National Research Infrastructure Roadmap, supporting the translation and application of science policy in a government setting and guiding investment in research infrastructure. During this time, I worked with state and government stakeholders and other research organisations

Whilst managing the biosecurity import obligation verification processes for the Middle East and North African (MENA) fresh dates, I responded to MENA countries' technical submissions on biosecurity issues by interpreting biosecurity management options and analysing information. Communicating with TMAID, MCS and Posts, I explained concerns and prioritised activities in line with departmental priorities and consulted with the Director to manage threats. The importance of interpreting data provided management with information to support decision-making My successes in developing partnerships with stakeholders culminated in new BICON cases and drove market improvement.

Computer and technology savvy, I am proficient using PDMS, PDR, BICON systems, APPD, EndNote and Record Manager, with the ability to contribute to system development. Drawing upon my IT knowledge and leadership skills, I trained Assessors in efficiently utilising assessment tools as an EL1 Moderator at the Department of Education, Skills and Employment.

S ELECTION CRITERIA

Cargo & Logistics Manager | Position No: 80000784 | Australian Antarctic Program

Having accumulated an extensive breadth of logistics and engineering expertise over a distinguished 21-year career with the Royal Australian Air Force, complemented by advanced qualifications including a Diploma of Logistics, an Advanced Diploma of Leadership and Management, and a Master of Engineering Management, I am enthused by the opportunity to embark on new challenges as a Cargo & Logistics Manager with the Department of Agriculture, Water and the Environment. This position, within the Supply Services Group of the Australian Antarctic Division’s Operations and Safety Branch, represents an ideal platform to leverage my proven ability to thrive in high-risk, austere, and demanding environments.

My capabilities in supporting critical supply chain functions such as operational logistics, warehousing, and distribution will undoubtedly align with the strategic requirements of this role. Resilient, optimistic, and unwaveringly goal-oriented, I excel at overcoming obstacles and achieving positive outcomes, even amidst adversity. Skilled at conflict resolution, I adeptly mitigate escalated issues in high-pressure situations, offering steadfast support to staff during moments of crisis.

My career has been punctuated by numerous leadership roles, where I have demonstrated a high level of proficiency in managing, training, mentoring, and coaching team members to consistently achieve exceptional outcomes and service standards. In leading and developing individuals and teams, I provide direction and constructive feedback to foster motivation, engagement, and the attainment of both individual and collective objectives. My feedback approach is always clear, timely, and actionable, balancing positive reinforcement with areas for growth in a manner that promotes continuous learning and resolution. Additionally, I am adept at cultivating and maintaining professional relationships across internal and external networks relevant to organizational objectives, anticipating stakeholder needs and ensuring responsiveness at every level.

Possessing robust organisational acumen, I am adept at coordinating the workflows of supply services teams to ensure the seamless and efficient execution of planning, warehousing, and cargo supply logistics. My leadership has encompassed the conceptualisation and implementation of practical, innovative supply chain solutions, underpinned by a comprehensive understanding of contemporary supply chain methodologies, regulatory frameworks, and compliance imperatives. Consistently methodical and adaptable, I thrive in environments requiring the simultaneous management of multiple priorities, interruptions, and competing deadlines. My dedication to continuous improvement drives me to critically assess and refine procedures and workflows, ensuring that tasks are performed with maximal efficiency and productivity. This ongoing commitment to excellence ensures that the quality of my output is invariably of the highest standard.

During my tenure with the Royal Australian Air Force, I was entrusted with decisions regarding the acceptance or rejection of aviation fuel deliveries to the Defence Fuel Installation at RAAF Learmonth, Exmouth, WA. The contractor’s capacity enabled biweekly deliveries of 107,000 litres of fuel via road train from Perth, a rigorous 2400+ kilometre round trip. Upon identifying a trend of diminishing fuel specification standards, culminating in a failed pre-offload test, I was required to make a compliance-based decision regarding acceptance. Recognising the operational impact, I consulted with subject matter experts responsible for Defence policy, who confirmed the decision was mine. I ultimately rejected two tankers at a cost exceeding $25,000 per delivery, initiating a technical investigation. The findings attributed the issue to the reusable glass sample bottles, compromised by chlorinated bore water with high calcium content. This insight prompted nationwide procedural improvements, including enhanced water treatment systems, updated training curricula, and broader knowledge-sharing initiatives. This experience reaffirmed the critical importance of procedural adherence in safeguarding operational integrity.

In October 2017, I assumed the role of Base Site Manager at RAAF Learmonth, leading a dedicated team of six. Within four weeks of my appointment, I was tasked with coordinating a short-notice base activation alongside an already deployed maritime surveillance unit. Within 72 hours of notification, I facilitated the arrival of an F/A-18 Hornet Squadron and associated heavy-lift cargo aircraft, bringing over 120 personnel from various operational, medical, and logistical disciplines.

I liaised with local stakeholders to ensure operational security, fresh rations, and other mission-critical resources. These efforts underscored and addressed significant limitations in the base’s infrastructure, particularly in ICT and contractor support services. The lessons learned informed my focus on refining the base’s capability matrices, procedural documentation and stakeholder engagement frameworks.

I am steadfastly dedicated to upholding the highest standards of Workplace Health and Safety (WHS). My extensive exposure to corporate WHS policies across a variety of organisations has cultivated a comprehensive and nuanced understanding of the collective efforts required to effectively identify, assess, and mitigate workplace risks. This understanding extends beyond mere compliance, emphasising the proactive measures needed to safeguard the physical and mental health and well-being of all individuals within the workplace environment. I place paramount importance on fostering a culture of accountability, vigilance, and collaboration, ensuring that safety is not only a procedural requirement but an ingrained value shared by all team members. My approach integrates a thorough comprehension of legislative and regulatory obligations with practical application, consistently prioritising the safety of myself and others in all professional undertakings.

In 2016, while deployed to the Middle East, I encountered one of the most emotionally demanding challenges of my career. A member of my nine-person team tragically passed away in a vehicle accident while on leave in Australia. This loss profoundly affected the morale and cohesion of the team, as it marked the first instance of one of our members taking planned leave and highlighted the vulnerability inherent in such circumstances. Despite the significant emotional toll, I maintained a steadfast focus on balancing operational imperatives with the well-being of my team.

Recognising the dual need to honour the grieving process while ensuring mission continuity, I restructured workloads to alleviate pressure on individual team members, prioritised higher-risk critical tasks early in the day to enhance safety, and implemented a system of paired assignments to foster mutual support. These measures allowed me to monitor the team closely while conducting discrete welfare checks through oneon-one conversations, creating opportunities for members to process their emotions in a supportive environment.

The team not only met all operational deadlines but also exceeded expectations by completing additional long-term maintenance tasks, which ultimately returned more equipment to a serviceable status. This achievement was a testament to the resilience and professionalism of the team, as well as their collective decision to channel their grief into meaningful work rather than succumbing to inactivity or disengagement. This experience underscored my capacity to lead with empathy, resilience, and adaptability, ensuring the fulfillment of mission objectives while prioritising the human element of leadership. It reinforced my belief that a strong, empathetic leader can inspire teams to navigate even the most challenging circumstances with dignity and purpose.

Communicating with clarity, influence, and credibility, I excel in engaging varied audiences and articulating complex concepts to stakeholders at all organisational levels. My ability to convey compelling arguments and rationales has been consistently recognised through exemplary performance appraisals. My supervisors have commended my empathetic approach, clear communication, and adeptness at handling escalated issues with professionalism and poise. These interpersonal skills enable me to engage effectively with diverse individuals and communities, fostering trust and collaboration while resolving challenges swiftly and equitably.

I take pride in my ability to forge productive relationships, anticipating and addressing stakeholder needs while fostering a positive culture of cooperation and teamwork. My key strengths include cultural sensitivity, rapport-building, and adaptability within multicultural environments. Highly organised and efficient, I excel in navigating dynamic work environments with shifting priorities, competing deadlines and diverse challenges. Dedicated to continuous improvement, I consistently explore innovative approaches to enhance processes, maximise productivity, and achieve organisational objectives.

I am confident that the comprehensive skills, advanced training, and extensive experience I have accrued during my distinguished career with the Royal Australian Air Force will enable me to excel as a Cargo & Logistics Manager within the Australian Antarctic Program. My expertise in Antarctic supply chain management, coupled with my ability to navigate complex legislative frameworks and operational challenges, positions me to deliver exceptional results while supporting and managing an integrated logistics supply chain system.

EL2 DIRECTOR, CORPORATE SERVICES

Australian Competition and Consumer Commission | Position Number: EA2022/204

As a high-performing senior executive, I have consistently demonstrated the capacity to lead and embed a culture of excellence, accountability, and high achievement across complex operational environments. I bring an unwavering commitment to ensuring the consistent and effective application of legislative and regulatory frameworks across the Australian Public Service. I am now seeking to leverage this experience in the role of Director, Corporate Services (EL2) within your esteemed Executive and Enforcement Division, where I can contribute strategic leadership and exemplary management of Corporate Services.

Academically accomplished, I hold a Graduate Diploma in Legal Practice, a Master of Commerce, a Bachelor of Laws, and a Bachelor of Commerce, in addition to being an Associate Practising Accountant (APA). These qualifications have equipped me with robust legal, financial, and governance knowledge, which I have applied across diverse executive roles within the Commonwealth public sector.

I bring extensive senior management experience, underpinned by a proven track record of delivering strategic and operational outcomes within high-pressure environments. My current role as Acting Chief Financial Officer at the Office of the Commonwealth Ombudsman has been preceded by several key executive appointments, including Acting Director – Strategic Policy and Engagement, Acting Director – Postal Investigations and Industry Early Resolution, Acting Director – VFH Remedy, and Acting Director – ACT FOI. I have also held senior leadership roles with the Office of the Australian Information Commissioner, affirming my versatility and breadth of expertise.

A results-oriented and visionary leader, I possess a demonstrated ability to translate high-level strategic objectives into tangible, measurable outcomes that align with organisational priorities. I bring a disciplined focus to the operationalisation of strategy, ensuring initiatives are not only conceptually sound but also practically implementable across diverse functional areas. Through inclusive and consultative leadership, I cultivate a cohesive, high-performance organisational culture that values collaboration, continuous improvement, and accountability. I drive alignment between strategic goals and day-to-day operations, promoting shared ownership of outcomes and embedding clarity of purpose at all levels of the organisation. In every leadership role I have undertaken, I have upheld the highest ethical standards, modelling integrity, professionalism, and impartiality in strict adherence to the APS Values and the Code of Conduct.

During my tenure as Acting CFO, I led a multidisciplinary finance team comprised of three EL1s, and several APS5–6 officers. I undertook a strategic restructure, realigning the team into Financial Accounting and Management Accounting functions, enabling greater accountability and efficiency. I transformed a transactional, disengaged team into a strategic business partner function, embedded with a strong client service ethos. This included initiating regular financial performance dialogues with Branch Heads and Executive stakeholders, including the Chief Operating Officer, Deputy Ombudsman, and the Ombudsman. I successfully repositioned the finance function as an enabler of strategic outcomes by aligning financial insights with organisational priorities and increasing the visibility and value of the team across the agency.

My experience spans the full suite of corporate services, including financial strategy, procurement, HR planning, compliance, and governance. I have led corporate support functions in diverse contexts, and in my CFO role, I was directly accountable for overseeing financial management, procurement frameworks, strategic planning, and workforce resource allocation. I regularly advised Executive on organisational performance, financial risk, and resourcing implications of policy and operational decisions. I actively supported branches in strategic workforce planning, budget forecasting, and project investment analysis, positioning Corporate Services as an indispensable enabler of agency-wide performance.

I possess a clear understanding of the Australian Energy Regulator’s (AER) role in promoting efficient investment in, and use of, energy services for the long-term interests of consumers. I appreciate the AER’s mandate in regulating electricity networks and covered gas pipelines and its responsibility in determining revenue limits for network businesses. I am a confident and influential communicator with a demonstrated ability to represent the interests of the ACCC and AER at senior levels. I have successfully led cross-agency engagement and intergovernmental collaboration, supported by my strong negotiation, policy development, and stakeholder relationship management capabilities. My written and verbal communication skills are highly developed, and I am well-versed in preparing high-level ministerial briefs, policy papers, and strategic advice for senior executives.

STATEMENT

EL2 Executive Officer | The National Disability Insurance Agency (NDIA)

Demonstrating accountability for the execution of results as a high performing public service leader and change agent, I am eager to make a positive contribution to the National Disability Insurance Agency as an EL2 Executive Officer, supporting a better life for Australians with a significant and permanent disability and their families and carers.

I have achieved desired outcomes, liaising and negotiating with a wide range of stakeholders, providing advice and remaining accountable for the outcome of the continual improvement of projects and operations. In 2010, I accepted a new position in a Minister’s Office as a Departmental Liaison Officer to support a first-time Minister, the Minister for Manufacturing, Exports and Trade & Minister for Employment and Industrial Relations, his Chief of Staff, Executive Assistant, and team of Advisors during the Coalition’s first eighteen months of government during a transition period I set-up new systems and processes to manage communications between the department and Ministers office, setting up an efficient record keeping system to track every all information distributed by the Department to the Minister’s office. I facilitated introductory meetings between the Minister, his advisors and senior executives and chaired a weekly meeting with their media and communications team to ensure briefings contained detail required and submitted before public events. I reviewed correspondence, draft replies and briefing documents, established robust strong relationships with the Manufacturing, Exports and Trade and Employment and Industrial Relations division and departmental officers often commented how easy it was to liaise with the Minister’s office. Furthemrore, I assisted another Minister’s office to set-up systems and processes and was thanked by the Minister

Maintaining a responsive approach with experience adapting to change in complex environment, I embrace change and lead with focus and optimism in an environment of complexity and ambiguity. In March 2023, I accepted a 4-week secondment as Senior Advisor in the Great Ocean Road and Major Projects team. I was tasked to support Executive Director, Program Director and Managers to deliver the government’s commitment to progress infrastructure projects in the Geelong and Great Ocean Road region. During my second week, a colleague was unable to complete a cover briefing to support a submission for a sub-committee of cabinet meeting, hence I offered to prepare the covering brief. The submission topic related to a difficult project in Regional Victoria, maintaining sensitivity. I contacted and met with the division’s advisor to the Deputy Secretary to understand timelines for review and approval prior to the document package being issued to the Minister’s office. I undertook training of the updated eCabinet system and developed the draft covering brief. The cover brief was drafted promptly and the cabinet submission briefing pack was provided to my Executive Director for review and endorsement. The pack was endorsed by the division’s Deputy Secretary, the Department Secretary and Minister who approved the final version. Committee members were briefed by the Minister for Regional Development on key issues, providing government with an overview of the project and how the Department was mitigating risks.

STATEMENT (700 words)

As an influential leader with a strong knowledge of Australian taxation and superannuation law, I have delivered tax solutions to clients across different industries and guided team members by facilitating workshops on tax legislation issues to help with accurate interpretation and application of tax law. Within four months in the ATO’s Tax Assurance Team, I was promoted as a Tax Assurance Review (TAR) Leader for T500 private groups tax performance program to manage team and handle cases involving big 4 professional firms, resolving complex tax matters and issuing Administrative Binding Advice (ABA) to firms on behalf of the Commissioner and assisted other Private Wealth teams.

As a TAR Leader for T500 program involving top tier professional firms, I built effective working relationships which helped to achieve positive outcomes for clients and the team. I issued draft compliance guidelines (PCG 2021/D2) to allocate profits within professional firms involving taxpayers who redirect their income to an associated entity from the business or activity which includes professional services. Following the new guidelines, our team was overwhelmed with queries from firms to provide risk-assessments and advice for their existing arrangements on distribution of profits. I held meetings with stakeholders at top-tier firms, clarified their concerns regarding provisions in guidelines and explained their practical application in the light of commercial rationale. I issued general indicative advice by assessing their individual existing arrangements as low or high risk from guidelines perspectives and changes they should consider to be at low risk of ATO compliance. I received appreciation from my Team Director for my professionalism in handling the firms professionally and relieved their concerns for draft guidelines

Maintaining a client-centric approach, I engage with clients and provide expert advice to enable compliance with complex tax and superannuation issues. I recently provided Administratively Binding Advice (ABA) involving a national law firm seeking a pre-engagement tax advice to restructure their business model from a ‘goodwill firm’ to a ‘no goodwill firm’ through a buy-back of existing shares with a goodwill component and issuing new shares without goodwill in 3-5 years. I reviewed the client’s restructure proposal, shareholders agreements, company’s constitution and governing documents and prescribed share buyback procedures and goodwill valuation methods. I mapped tax issues arising from the restructure and shareholders over the transition period, researched and identified tax legislation by considering commercial rationale including subsection 159GZZZQ(2) and Division 16K of the ITAA36, Part 2J.1 Division 1 of the Corporations Act 2001 and s 112-20 of the ITAA 1997. Tax outcomes using various hypothetical scenarios i.e. change in market environment, effect of transition period on market valuation of shares and the application of Commissioner’s administrative treatment on capital gains in no-goodwill firms. As a result, the client was issued with the ABA with a clear interpretation of tax legislation supported by Court cases, Tax Rulings (TRs) and Tax Determinations (TDs). The client was satisfied with the resolution, the case was selected as a test case for Tax Assurance Team as a reference for any professional firm opting to restructure to a no-goodwill firm.

I possess an in-depth knowledge of business information systems, financial reporting systems, accounting and auditing procedures and evidence gathering techniques with experience retrieving information and customised reports from ATO systems including ECP, ICP, Scout, RAPT, MASCOT and Siebel. In public practice, I gained strong experience in various financial accounting systems including SAP, XERO, MYOB and QuickBooks. As a tax professional for 7+ years with a background in tax advisory and compliance coupled and rigorous academic training in tax legislation, I have successfully diagnosed situations correctly and mapped a methodology to research and identify the correct tax legislation applicable to each situation, communicate accurate interpretation of legislation with clients in a simple, understandable manner, whilst gathering information and data from various sources. At the ATO, I have gathered information including documents evidencing an intention, election, choice, estimate, determination or calculation including paper and electronic communication

Driving efficiency and compliance I have developed various policies and procedures as a Tax Accountant (Tax Advisory & Compliance), which have helped to accurately advise and guide clients in the set-up of new business structures, ASIC compliance, Single Touch Payroll reporting, Fair Work Modern Awards compliance, superannuation and other due diligence.

STATEMENT

EL1 Assistant Director - Pacific Foreign & Development Policy & Implementation | Position No: A607/2020 | DFAT

Demonstrating significant successes in high-level communications and policy advice, I am eager to contribute as an EL1 Assistant Director - Pacific Foreign & Development Policy & Implementation, having achieving outcomes in cross government and whole-of government settings. My experience undertaking complex work under limited direction can be evidenced whilst implementing the Commonwealth Scholarships Program for Young Australians, where I conducted research and analysis to build an evidence base for regional borders, based on proportion of unemployed youth in each region. I analysed occupations in demand and growth industries. Once a list was developed, I liaised with stakeholders to refine occupations and create a final list that is used today. I effectively completed this work with an APS5, managing the project and executing all tasks, maintaining the project plan, adhering to a timetable and updating my Supervisor

I am highly skilled in developing evidence-based, complex policy proposals that meet government needs, which have consistently been accepted due to clear arguments presented. Recent policy proposals include the borders for the ten regions where the program is being delivered. This research was sound and used by another team who must implement the Industry Training Hubs in the same ten regions as the scholarship program I exercised judgement in researching and determining the borders for the ten regions which the Industry Training Hubs have used the methodology to propose their regional borders for their program. Secondly, the occupations in demand for the program was also accepted, where Scholars must study a course that leads to an occupation considered in demand and these occupations had not been previously determined. I developed a research project with methodology and cross-referencing of sources to develop a list of occupations in demand, distributed the list to stakeholders for feedback prior to finalising and sent to the Project Manager for approval.

My work has entailed considerable public contact in relation to difficult or sensitive issues and liaising with internal and external stakeholders. I worked on the Compliance Framework, which was a sensitive policy change with responsibility for liaising with internal and external stakeholders representing the department. I provided training nationally to JobActive providers who would administer the framework. I developed products to support the training including online training modules, educational and interactive games and guidance materials. The purpose of this work was to communicate the new workflow for the framework, implications if the framework was not correctly implemented and followed. After the framework was implemented, analysis was undertaken to find shortfalls and inconsistencies in how providers were implementing the policy and implement actions to rectify. After six months, I developed program assurance activities to monitor and assess the framework’s ongoing management. I represented the department during the Northern Territory Emergency Response and travelled regularly representing the department. I discussed the changes with communities to discuss sensitive issues relating to employment programs and Work for the Dole and collaborated with people at Alice Springs and Darwin state offices to coordinate setting up Work for the Dole activities in all 73 identified communities.

Communicating with influence, I am adept in engaging audiences, articulating concepts and putting forward arguments to people all levels. I engage with various stakeholders to develop organisational and whole-of-government initiatives, whilst applying effective and persuasive writing skills when preparing policy documents and briefings I was tasked to write a research report, conducting analysis to determine the regional borders and the occupations in the demand for the program and communicated the purpose of the research with stakeholders to obtain their buy-in to provide insights from each region. Additionally, I liaised with staff, executives, stakeholders, the procured provider, internal teams and prepared all policy briefings, Senate Estimates briefs and Executive Communications for the program to date and managed it through the department’s parliamentary system. I also wrote the program fact sheet, program guidelines and managed the publishing process on grant connect to comply with legislative requirements, published information on each scholarship awarded, engaged with each Host Employer and published the guidelines.

Acting with integrity, I uphold the APS Values, ensuring the conduct and behaviour of all personnel aligns with these values at all times. Moreover, I value inclusion, diversity and mentor staff to reach their full potential which has been achieved by supporting flexible working arrangements such as part time work, flexible hours and supporting women as an accredited Breastfeeding Friendly Workplace. I also provide staff training in Indigenous Cultural Awareness, Disability Awareness and Mental Health First Aid in conjunction with celebrating days and events to promote diversity awareness and inclusion

STATEMENT

APS 5 Clients Benefits Officer | Position No: DVAO1012 |

Department of Veterans Affairs

Having positively contributed to DVA since 2016 as a Delegate, Permanent Impairments in the Rehabilitation and Compensation team with a customer-centric approach, I am excited to undertake new challenges as a Clients’ Benefits Officer with a commitment to achieve DVA’s vision, mission and business objectives. Recognising how my work contributes to the achievement of client, team and organisational goals, my customer-centric approach has been utilised whilst delivering quality results within tight deadlines.

In my current employment with DVA, I was allocated numerous clients based overseas, requiring medical assessments for Permanent Impairment to be completed within 120 days. I was tasked to conduct an assessment for a client based in Dubai who required an orthopedic, and Psychiatrist assessment, however they didn’t have any current treating specialists I undertook research for the client as he found this difficult Firstly, I enquired with our medical providers in Australia to determine if they had any contacts in Dubai Unfortunately, they didn’t, however I researched orthopedic surgeons and psychiatrists in Dubai and contacted companies to assess whether they could carry out medico legal reports and the costs involved. I located the American Hospital Dubai, which had a comprehensive list of treating specialists I required and were reasonably priced I emailed the medical forms and reports to a treating orthopedic surgeon, psychiatrist and sent documents to the client and requested they make contact with the treating specialists for a medical assessment. On numerous occasions I communicated via telephone to the treating specialists in Dubai to clarify requirements and arranged a call from our senior medical advisor. As a result, the reports were received within the designated time frame and the client’s determination was successfully actioned. The client was very pleased with the service. Due to my actions and sound decision making, I was provided with the unofficial title by a level 6 of the “Overseas Specialists” and the work I am allocated often contains international files.

I currently work in a DVA team of 15 staff in the MRCA Team, actively contributing my expertise and sharing information with others to achieve outcomes for the business unit. On one occasion my colleague was away from her desk when her telephone was ringing so I answered the call. The caller was a medical provider from one of her files, explaining he was concerned for a client who was a serious suicide risk. During the call my colleague returned, but I carried on with the call whilst explaining my colleague the seriousness of the call. I asked her whether she would prefer to take over the file, which she declined as she did not feel she had the skills to manage this sensitive situation. I informed my direct line manager, lodged an incident report then promptly arranged for a doctor within DVA to communicate with the doctor of the service provider and set-out an action plan. I informed my colleague of the steps I took so she could learn and enhance her own skills and preparedness for future situations. I arranged a call from VVCS to engage with the client and consulted with the client to establish his concerns. He outlined that since leaving the Defence, he hadn’t been supported by his advocate or DVA with no incapacity payments, therefore he was financially struggling. I listened carefully with empathy to ensure his views were understood and took ownership of this case. I promptly obtained all necessary forms for Incapacity Payments, communicating clearly with the supervisor and arranged for this case to be actioned on high priority Additionally, I spoke to Non-liability Health Care and arranged for this to be organised so the client could receive treatment for mental health. I also organised his medical assessment report for permanent impairment to be sent within 7 days and carried out the garping and determination. Excellent results were achieved as the file was completed and determined within 10 days, the clients’ stress was reduced and I still speak with him today to see how he is going I am work with him on other medical conditions and provided him with direct contact as he refused case coordination as he wanted to deal with me directly.

Compassionate and understanding, I treat people with respect and courtesy, making time for clients and offering appropriate support and a solution-focused service. I received a call from a client struggling to navigate the different departments of DVA. He had various medical conditions that had been accepted However, during a conversation, he advised that the entire process was very demanding, confusing, stressful and draining. Furthermore, he had other medical conditions where claims had to be lodged. I advised the client that I could steer paperwork to the relevant areas and was committed to assisting him throughout the process. Firstly, I sent him the claim form for his other medical conditions, he returned the completed documents then I forwarded this onto liability. When the cases were registered, I contacted the case handler and negotiated with her to escalate the process for the other medical conditions and their approval, as I wanted to carry out a full body assessment of all outstanding medical conditions simultaneously which I achieved. Furthermore, the determination was comfortably completed within the allocated 120-day time frame. I received an email from the client’s wife, despite not having spoken to her before, thanking me for my assistance with her husband’s claim as he generally finds preparing paperwork very frustrating. She advised that my handling of her husband’s file had exceeded all expectations and her husband was singing my praises. My ability to take personal responsibility for meeting objectives and progressing work, showing initiative and doing what is required to see that goals are achieved was commended by my Supervisor.

I am dedicated to continue my career with DVA with a commitment to provide integral support and services to Veterans’ community with a desire to play a key role in transforming DVA from a claims-centric to a client-centric organisation, aligned with the DVA’s core Mission, Vision and Values.

STATEMENT

Finance Manager - Business | Position No: DFG/00438/19

| Department of Defence

Having achieved exceptional results with the Department of Defence spanning 17 years an accomplished finance executive, I am excited to undertake new challenges as Finance Manager with the desire to contribute to the financial and contract planning process for areas of common partner investment during production, follow-on modernisation and sustainment. I believe my analytical and financial management skills would enable me to support partner cost estimate and cost sharing assessment and provide the recommendation of budgetary and funding strategies. My experience can be evidenced as an EL1 ASMD Project Contract Manager whilst involved in the ASMD First of Class (HMAS Perth) Alliance contract. The CoA outsourced many high risk commercial activities (financial management, contract management, risk management) without implementing appropriate governance arrangements, resulting in the CoA having minimal documentation or understanding over what was being acquired. Furthermore, the Master Agreement stated that KPMG, as internal auditors, would fully audit the contracts. For unknown reasons, KPMG was given a very limited scope to review and the CoA did not validate KPMG’s work. A retrospective review of KPMGs work identified numerous errors highlighting KPMG’s lack of understanding of the contractual requirements. I utilised my initiative to reconcile closure of the contract in preparation for the final gain-share distribution, I identified the following: (i) an overstatement of around $4m (AUD equivalent) in the “price” escalation (time value for money) of foreign currency elements of the Target Cost Estimate; (ii) Alliance Governance Board (AGB) decisions that had not been enacted by the Alliance General Manager (AGM) that would have overstated the final payment by $7.5m (gain-share formula for Phase 2A was incorrectly contracted at 100% of the first $13m, instead of 50%); (iii) A skewed performance regime that encouraged cost shifting between budgets. Cost shifting was further corroborated through trend analysis of the payment drawdowns, resulting in an error in the range of $0 - $32m and further unvalidated changes to the Target Cost Estimate that industry were not able to provide appropriate audit evidence (~$1m). My persistence and extensive time spent was commended by superiors and I enhanced my experience in contract management.

At the Department of Defence, I have been extensively involved in managing financial governance requirements, ensuring compliance with the financial management framework and applying financial management expertise to provide advice on Defence and government financial matters. Currently as EL1 Business Manager in the Capability Acquisition and Sustainment Group, I manage the Materiel Logistics & Disposals Branch and the Materiel Logistics Function budget to ensure compliance with legislation, provide input into finance and budget policy, identifying shortcomings within the current budget and offering solutions, providing independent financial assurance and business advice to a range of team members and other management, overseeing and performing commitment management, assets management and undertake the performance of general ledger analysis. Moreover I liaise with the Branch Major Service Providers contracts, offering identification of issues and resolutions through contractual advice, contact change proposals and the delivery of a wide range of supportive materials and services in a timely manner.

As Acting EL2 Defence Asset Management, each month DAM prepared a journal in Defence’s books adjusting the SME Work In Progress Account to SME In Use Assets including all subsequent depreciation adjustments, to account for assets that have been delayed in being rolled out. The ~$700m - $1b journal was to reach $2b for end of financial year. The ANAO deemed this a high risk given that the account was subject to a Category B audit finding. I conducted an analysis, identifying the journal function was undertaken by a single staff member resulting in an increased risk exposure for us. In addition to the risk of all knowledge being vested in a single position, the accuracy of the journal was compromised due to compressed end of month timeframes and data integrity issues. Therefore I subsequently split the journal functionally between staff members enabling activities to be conducted in parallel, affording the journal the necessary attention in a limited time available. My actions resulted in considerable improvements in data integrity, journal timeliness and risk reduction that enabled us to have the audit finding removed.

Persuasive, confident and capable, I have held numerous leadership responsibilities with a high level of competency in managing, training, mentoring and coaching team members to achieve results. On one occasion a APS5 Contracts Officer from an earlier recruitment exercise commenced in my team, however I quickly had concerns about his capacity to perform the role after learning that his main occupation a Chef. In addition to his inability to use Word or Excel, he also had dyslexia that he did not disclose, resulting in him being unable to comprehend written material provided. I was working on the Sustainment Component and Transport Frames Contract that I expected him to help with, however everything I gave him had to be redone. Suspicious of his ability to undertake the role, I gave him a simple task of taking minutes at a meeting. I checked on him several times to see how he was going, and to provide feedback. At the end of the day he commented that he would send the minutes home to complete, I told him not to. As he kept making excuses about wanting to send them home, it took me several attempts before I directed him not to send the documents home. The following morning within five minutes of his arrival he provided me a totally rewritten set of minutes. He admitted to sending the minutes home even though he was directed not to. It became apparent he would get his EL2 wife from another Department to correct his work. This was a security issue given the information he was sending to his wife was classified as Commercial-in-Confidence. Performance Management, HR and Security were all involved and given his breach of security and the APS Code of Conduct this employee chose to resign from the APS. I was commended by our Performance Management area for my decision making.

AUSTRALIAN PUBLIC SERVICE COVER LETTER EXAMPLES

Andrew Jamieson

 0402 222 222

 andrew-jamieson@police.wa.gov.au

23 April 2026

Dear Hiring Manager,

Re: Investigator - Enforcement & Compliance Group

I am writing to express my interest in the Investigator position within the Enforcement and Compliance Group at the Australian Securities and Investments Commission (ASIC). With more than 19 years’ experience across law enforcement, intelligence analysis and financial investigations, I bring a strong record of leading complex enquiries, analysing financial evidence, disrupting organised criminal activity and supporting regulatory and prosecution outcomes.

I am particularly drawn to ASIC’s role in protecting Australia’s financial system and promoting fair, transparent and accountable market conduct. My experience with the Western Australia Police Force and the Australian Border Force has developed my capability in financial crime investigation, digital evidence analysis, risk identification, intelligence development, stakeholder engagement and legislative compliance. I am confident interpreting complex information, identifying patterns of misconduct, preparing high-quality reports and communicating evidence clearly to support informed decision-making.

Since 2022, I have worked as a Financial Investigator and Acting Senior Financial Investigator within the Serious and Organised Crime Division, where I have focused on disrupting the financial foundations of high-threat organised crime networks. My role has involved managing complex financial investigations, analysing large datasets, conducting interviews, participating in operational activity, preparing forensic financial reports and working closely with the Director of Public Prosecutions and Commonwealth Director of Public Prosecutions. I also contributed to capability uplift by developing a financial investigation knowledge base for the Transnational Serious and Organised Crime Squad, strengthening investigative consistency, technical understanding and operational effectiveness.

A significant example of my capability was leading Operation SKYFORT, a complex financial investigation targeting a highpriority suspect involved in major drug activity across Australia. In the absence of an intelligence analyst, I undertook both investigative and analytical functions, reviewing eight years of financial transactions, tax records, business activity and intelligence from state and federal sources. I developed an electronic case file system, prepared a comprehensive financial data collection strategy and advocated for the establishment of a dedicated detective team

Using forensic accounting methodologies, including Source and Application Analysis, I identified that the suspect’s lifestyle was funded by undeclared income, with expenditure exceeding $2 million against declared income of approximately $180,000. This evidence supported a money laundering charge under section 400.9 of the Criminal Code Act 1995 (Cth), asset seizures, an Australian Taxation Office debt assessment, bankruptcy proceedings and the suspect’s eventual conviction and sentence of more than four years’ imprisonment. This outcome significantly disrupted the financial capacity and operational influence of the criminal network.

I also served as Case Officer for a related money laundering prosecution arising from Operation SKYFORT. When concerns were raised regarding the strength of the evidence, I carefully reviewed, structured and presented the financial material through a series of strategic meetings with the CDPP. My ability to clarify complex evidence, explain investigative methodology and demonstrate the evidentiary value of the case contributed to the prosecution proceeding, with the accused later entering a guilty plea in the District Court.

I hold a Graduate Certificate in Fraud and Financial Crime from Charles Sturt University and have completed extensive training in advanced investigative techniques. I bring a disciplined, ethical and evidence-led approach, supported by strong written communication, sound judgement, resilience and a genuine commitment to regulatory integrity.

Find attached my résumé for your consideration. I welcome the opportunity to discuss how my financial investigation experience, analytical capability, regulatory judgement and commitment to robust enforcement outcomes can support ASIC in protecting consumers, investors, market integrity and Australia’s broader financial system.

Yours sincerely,

Andrew Jamieson

Dear Hiring Manager,

Re: EL1 Communications Adviser - RegistryConnect Program

I am eager to apply for the EL1 Communications Adviser position within ASIC’s RegistryConnect Program. With extensive experience in strategic communications, stakeholder engagement, change enablement and program delivery across complex, multi-stakeholder environments, I am confident in my ability to advance ASIC’s mission of delivering robust, transparent and modernised business registers. My professional practice has been defined by an ability to translate complexity into clarity, foster enduring relationships, and lead communication initiatives that shape culture, build trust and secure meaningful results. Find attached my resume for your consideration.

Stakeholder engagement and communication: I have honed the ability to cultivate, influence and sustain stakeholder relationships across government, industry and international forums, ensuring alignment between program objectives and diverse expectations. While leading communications for a major transformation program, I engaged senior executives, state agencies and regulators to build shared understanding of program outcomes. I developed a multi-channel strategy comprising newsletters, digital portals and interactive forums, ensuring consistency and transparency across stakeholder groups. This approach heightened awareness, strengthened credibility and achieved endorsement from regulatory counterparts. In another role, I devised and implemented a digital and social media engagement strategy that significantly expanded institutional reach. By harnessing analytics and sentiment data, I optimised timing, tone and channel selection, resulting in increased stakeholder responsiveness and enhanced organisational visibility. The evidence base I produced was later adopted by senior leaders to guide broader communication strategies.

Manage change: My expertise in change communications has been instrumental in enabling cultural shifts, minimising resistance, and ensuring sustained adoption of new processes and systems. During an enterprise-wide technology implementation, I partnered with change leaders to embed a communication framework that informed, prepared and reassured staff at all levels. I developed tailored artefacts, hosted Q&A forums and embedded feedback loops to capture staff sentiment. Adoption rates post-implementation exceeded 90 percent, with feedback confirming confidence in leadership and clarity of messaging. In a structural realignment, I designed a sequenced communication campaign to address uncertainty and foster acceptance. By conducting stakeholder mapping, I targeted communications to highimpact cohorts, engaged managers as advocates, and measured engagement through pulse surveys. Results demonstrated a marked reduction in resistance and improved trust in executive direction, validated through independent evaluation metrics.

Manage projects: I have consistently directed complex communication projects within hybrid Agile frameworks, balancing tight resources with evolving priorities to deliver measurable results. As communications lead for a compliance system rollout, I coordinated multidisciplinary resources, authored high-impact content, and ensured alignment with program milestones. The campaign was executed on time and under budget, with adoption exceeding projected levels and compliance metrics evidencing improved user competence. In another assignment, I coordinated media responses during a period of heightened scrutiny. I collaborated across divisions to gather accurate intelligence, brief executives, and deliver consistent messaging within hours. The disciplined, rapid response safeguarded organisational reputation and reduced risk exposure, receiving commendation from the executive leadership team.

Business partnering: I have demonstrated the ability to act as a trusted adviser to senior leaders, aligning communication initiatives with organisational goals and ensuring long-term sustainability of change. Working alongside program directors and compliance managers, I crafted communication roadmaps that explained policy reforms while anticipating operational challenges. By embedding foresight and scenario planning, I minimised escalations and facilitated smoother adoption across impacted units. This approach was later used as a template for future reform initiatives. I also partnered with senior leaders by analysing sentiment data and media landscapes to deliver insights that shaped decision-making. These insights enabled recalibration of strategic priorities, strengthened advocacy with regulators, and ensured communication outputs aligned with long-term institutional strategy. The partnership was highly valued by executives for its forward-looking, evidence-based perspective.

ASIC’s values of accountability, professionalism and teamwork resonate strongly with my own ethos. I am motivated to contribute my expertise in strategic communication, complex stakeholder management and change enablement to support the RegistryConnect Program and ASIC’s broader mandate of safeguarding Australia’s financial system. Find attached my resume for your consideration. I welcome the opportunity to discuss how my experience can contribute to the ongoing success of ASIC’s programs and reforms. Thank you for your consideration.

Yours faithfully,

Joel Maddison

Har r ison L imon

 0455 555 555  harrison-limon@gmail.com

28 May 2026

To whom it may concern,

Re: Information Technology Traineeship

I write with great interest to be considered for the above position with the Australian Security Intelligence Organisation (ASIO), as recently advertised online. With a strong interest in information technology, compliance, systems capability and secure public service environments, I am highly motivated to pursue this opportunity as an Information Technology Trainee. I am particularly drawn to ASIO’s complex, evolving and mission-critical operating environment, and I believe this position strongly aligns with my career aspirations, technical interests and commitment to contributing to Australia’s national security.

Self-motivated, adaptable and proactive, I am confident in my capacity to make a valuable contribution as an Information Technology Trainee while undertaking the Certificate IV in Information Technology. I am eager to build a long-term career within the Australian Public Service and would welcome the opportunity to complete placements across diverse operational areas, including Server Services, Digital Workspace, Networking Data, Voice and Video, Cyber Security, Information Security, Service Management, Project Management and Business Analysis and Software Development and Support.

Through my experience with the Australian Electoral Commission (AEC), I developed a sound understanding of the importance of integrity, confidentiality, impartiality and professional conduct within a public sector environment. In November 2023, I supported the Federal Referendum as an APS1 AEC Worker, where I complied with expected standards of conduct, upheld procedural requirements and contributed to the effective delivery of an important national democratic process. I have also developed strong administrative, operational and client service capability through my experience as an Administrative Assistant and Personal Assistant at Smoking Hot & Co., together with prior roles as Second in Command, Receptionist and Studio Assistant, Administration Assistant and Event Manager, and Business Administration Intern.

I have developed a broad and transferable skill set supported by strong digital literacy and a genuine enthusiasm for technology. My technical capability includes proficiency across Microsoft Office Suite, Excel spreadsheets, SAP, MS-DOS, Google Drive, HTML web development, Python for statistics, data entry systems and cyber security antivirus programs. I am confident learning new platforms, following technical instructions, maintaining accuracy and applying a methodical approach to problem solving. I also bring a flexible and organised working style, with the ability to manage multiple priorities, meet competing deadlines and respond effectively to changing operational requirements. To support productivity and accountability, I use Outlook calendar tools, reminders and task lists to plan, prioritise and monitor work progress.

My experience across deadline-driven environments has also strengthened my ability to provide timely executive and administrative support, undertake advanced computer operation and data entry, manage scheduling and diary coordination, deliver front desk reception and customer service, respond to enquiries and complaints, maintain records, process invoices, manage financial transactions, support accounts payable and receivable functions, contribute to project support activities, prepare reports and complete varied ad hoc tasks with professionalism and attention to detail.

Committed to continuous learning, I am currently undertaking CS50x and studies in HTML, development and planning. I have also completed a Certificate IV in Business Administration, together with studies in statistics and programming through R and Python, urban planning and sustainability. These studies demonstrate my intellectual curiosity and commitment to developing contemporary technical, analytical and problem-solving capabilities relevant to an information technology career.

I possess a strong commitment to ASIO’s mission to protect Australia and Australians from threats to their security. I understand that ASIO’s people are central to achieving this mission, and I would bring integrity, discretion, accountability and professionalism to the role. I take responsibility for my actions, apply due diligence to all tasks, support team objectives and seek to contribute to a respectful, compliant and high-performing workplace culture.

Find attached my résumé for your consideration. I welcome the opportunity to attend an interview, where I would be pleased to further discuss my suitability, technical aptitude and potential contribution to ASIO’s important national security mission. Thank you for your time and consideration, and I look forward to your response.

Yours sincerely,

Harrison Limon

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