APS Government [EXAMPLES]

TIMOTHY MURAWSKI

linkedin.com/in/tim-murawski

Demonstrating an enduring commitment to occupational health, psychological safety, inclusion and organisational wellbeing, and underpinned by extensive senior-executive tenure within the NSW public sector and broader human capital governance environments, I am poised to contribute my advanced strategic acumen and reform expertise as Director, Health, Safety and Wellbeing with the Department of Climate Change, Energy, the Environment and Water. Over more than two decades of progressive leadership and multifaceted accountability, I have exercised transformative, values-driven leadership across expansive and complex portfolios encompassing the Department of Creative Industries, Tourism, Hospitality and Sport, the Department of Enterprise, Investment and Trade, Sydney Living Museums, the State Archives and Records Authority, and the NSW Department of Education, following formative corporate and regulatory experience with QBE, EML and Allianz. My distinguished record demonstrates an exceptional capacity to architect, operationalise and embed evidence-based governance frameworks that elevate workforce safety, psychosocial resilience, organisational integrity and cultural maturity across intricate operational systems. I bring a commanding and deeply nuanced understanding of legislative, regulatory and policy imperatives, coupled with refined political intelligence, stakeholder acumen, and an unrelenting results-oriented ethos that advances compliance, innovation, and sustainable workforce performance across complex, high-accountability and geographically dispersed organisational ecosystems.

EDUCATION & QUALIFICATIONS

2000 - 2003 Bachelor of Arts (Humanities)(Majors International Relations & Asian Studies) University of Western Sydney

2005 Certificate IV in Return to Work

2012 Diploma of Management

2014 Diploma of Work, Health & Safety

2014 Certificate IV Training & Assessment

Recover Rehabilitation

Central Coast Business School

HBA Learning Centre

All Australian Training

2023 Human Centred Design (Micro credential) Central Queensland University

2025 Leadership in Psychosocial Risk Management Bond University

KEY SKILLS & COMPETENCIES

 Executive Public-Sector Leadership: Distinguished record of leading high-performing, multidisciplinary teams and reform programs across NSW Government entities, achieving cultural, operational and governance advancement.

 Strategic Health, Safety and Wellbeing Governance: Mastery in conceiving, implementing and institutionalising enterprise WHS and wellbeing frameworks that integrate objectives, imperatives and compliance excellence.

 Psychosocial Risk and Mental Health Strategy: Authority in developing, embedding and evaluating psychosocial safety systems that align with Respect@Work reforms, legislative obligations and evolving public-sector expectations.

 Inclusive Leadership and Cultural Intelligence: Demonstrated expertise in cultivating equitable, culturally responsive and psychologically safe workplaces that enhance belonging, inclusion, engagement and workforce potential.

 Legislative and Regulatory Mastery: Comprehensive understanding of WHS and injury management legislation, risk governance and audit frameworks, ensuring anticipatory compliance and accountability across all operations.

 Cross-Agency Strategic Advisory: Proven capability in providing authoritative and high-level advice to Secretaries, Chief People Officers and Executive Boards on cross-jurisdictional safety, wellbeing and inclusion governance matters.

 Program Architecture and Implementation: Expert in designing, resourcing and delivering large-scale enterprise initiatives encompassing wellbeing, safety, induction, risk management, leadership development and workforce uplift.

 Stakeholder and Industrial-Relations Diplomacy: Accomplished in managing complex and high-stakes union negotiations, regulator relations and strategic interagency partnerships with diplomacy, integrity and influence.

 Change and Reform Stewardship: Highly skilled in orchestrating multifaceted structural reform, cultural renewal and comprehensive service modernisation within intricate, accountability and continuously evolving policy environments.

 Leadership Development and Workforce Capability: Visionary mentor deeply committed to embedding sustainable leadership maturity, psychological safety and enduring professional resilience across all organisational levels.

 Analytical and Risk-Intelligence Expertise: Advanced proficiency in synthesising comprehensive workforce analytics, predictive risk metrics and psychosocial data to inform executive decision-making and preventative governance.

 Communication, Influence and Representation: Eloquent and persuasive communicator with exceptional capacity to engage, negotiate and represent complex workforce issues across ministerial, regulatory and public-sector forums.

PUBLIC SERVICE EXPERIENCE

Apr 2024 - Current DEPARTMENT OF CREATIVE INDUSTRIES, TOURISM, HOSPITALITY & SPORT

Sydney, New South Wales

Associate Director, Inclusion and Safety

The Department of Creative Industries, Tourism, Hospitality and Sport drives growth and innovation across NSW’s vibrant cultural, visitor, events and sporting sectors. It delivers programs that enhance industry capability, strengthen economic development, and promote community wellbeing through participation and engagement.

RESPONSIBILITIES:

• Provide executive leadership and strategic oversight of the Department’s Inclusion, Work Health and Safety (WHS) and Wellbeing functions, ensuring alignment with NSW Government frameworks, legislative requirements and key objectives.

• Lead a multidisciplinary team responsible for developing and embedding best-practice policies, programs, and systems that promote physical, psychological, and cultural safety across a complex and geographically dispersed workforce.

• Oversee governance, reporting, and compliance activities to ensure full and consistent adherence to WHS legislation, integrated enterprise risk management frameworks and public sector performance and accountability standards.

• Partner with executive leadership, People and Culture, and operational units to identify emerging risks, implement comprehensive prevention initiatives, and foster a culture of accountability, inclusion, and continuous improvement.

• Represent the Department in cross-sector working groups and interagency forums, actively contributing to the development of statewide policy responses and progressive best-practice WHS and inclusion initiatives.

• Provide high-level strategic advice to the Secretary, Executive Leadership Team, and Cluster Heads on wellbeing, psychosocial risk, and inclusion matters impacting workforce capability and performance.

ACHIEVEMENTS:

• Developed and implemented the Department’s inaugural Work Health and Safety Strategy, establishing a proactive and evidence-based framework that seamlessly integrates wellbeing, safety, inclusion and improvement objectives.

• Led the design and delivery of WHS induction eLearning modules for international and remote staff across 12 countries, comprehensively addressing independent audit recommendations and enhancing cross-border compliance standards.

• Delivered the Department’s Reconciliation Week event focused on Aboriginal employment and procurement, achieving a 90% engagement rate while meaningfully strengthening cross-sector cultural partnerships and organisational inclusion.

• Facilitated the first Department-wide influenza vaccination program, achieving a 40% increase in staff participation compared to the previous year, enhancing workforce health resilience, engagement and wellbeing outcomes.

• Created a WHS and injury management program supporting both onshore and international operations, ensuring consistent global workforce alignment with Australian WHS legislation, compliance standards and best-practice

• Enhanced the Employee Assistance Program (EAP) framework by broadening its operational scope to include offshore employees, greatly increasing accessibility, utilisation, engagement and measurable employee wellbeing outcomes.

• Provided high-level strategic leadership in psychosocial risk management, aligning departmental practice with the Respect@Work reforms, NSW Public Sector mental health initiatives, and international wellbeing benchmarks.

• Recognised in the prestigious 2024 DCITHS Staff Excellence Awards for delivering outstanding workforce outcomes under the Delivering for Our People category, acknowledging exemplary leadership in inclusion and wellbeing advancement.

Nov 2022 - Apr 2024

Jun 2023 - Aug 2023

DEPARTMENT OF ENTERPRISE, INVESTMENT & TRADE

Sydney, New South Wales

Acting Director, Employee Experience

Nov 2022 - Apr 2024 Manager, Inclusion & Belonging

The Department of Enterprise, Investment and Trade strengthens NSW’s economic prosperity by fostering innovation, enterprise growth and global competitiveness. It delivers strategic programs that attract investment, drive job creation, and promote sustainable business and tourism outcomes, enhancing the state’s productivity and international reputation.

Acting Director, Employee Experience

RESPONSIBILITIES:

• Provided executive leadership in the design, delivery, and continuous improvement of enterprise-wide People and Culture programs encompassing workforce development, diversity and inclusion, and employee engagement.

• Established robust governance, project management, and evaluation frameworks to ensure alignment with key objectives, legislative obligations, NSW Public Sector capability priorities and best-practice performance standards.

• Directed program delivery within defined budgetary, performance, and policy parameters, ensuring measurable outcomes, demonstrable organisational value, and strong alignment with public sector governance standards.

• Partnered with executive stakeholders to embed high-impact initiatives that enhanced cultural capability, professional conduct, employee engagement, and overall workforce experience across the Department and cluster agencies.

• Oversaw the development and evaluation of workforce analytics dashboards and employee engagement metrics, ensuring evidence-based decision-making and continuous improvement across People and Culture functions.

• Advised the Secretary and Executive Leadership Team on emerging workforce trends, psychosocial risk, leadership capability, and talent retention strategies to inform long-term organisational planning and reform.

• Represented the Department in interagency working groups and Public Service Commission collaboration forums, influencing cross-sector, state-wide initiatives on workplace culture, inclusion, leadership and governance excellence.

PUBLIC SERVICE EXPERIENCE

ACHIEVEMENTS:

• Designed and implemented the Department’s digital induction, Code of Conduct, and Grants Management eLearning programs, improving accessibility, compliance, onboarding efficiency, and alignment with Government learning standards.

• Developed the Minimising Sexual Harassment in the Workplace Strategy, embedding cultural reform, prevention frameworks and accountability aligned with Respect@Work reforms and Public Service Commission standards.

• Launched the Aboriginal Cultural Capability eLearning module, strengthening organisational cultural awareness, advancing reconciliation priorities, and embedding inclusive practice across all workforce development initiatives.

• Secured executive endorsement for the Talent Acquisition team’s Disability Confident Recruiter (DCR) accreditation, formalising inclusive recruitment practices and advancing equitable employment outcomes.

Manager, Inclusion & Belonging

RESPONSIBILITIES:

• Provided strategic leadership in the design, delivery and continuous improvement of diversity, inclusion and belonging frameworks, ensuring alignment with departmental strategy, NSW Government policies and legislative requirements.

• Directed the end-to-end lifecycle of inclusion and wellbeing programs, overseeing policy development, implementation, stakeholder engagement and program evaluation to strengthen cultural capability and workforce equity

• Advised senior executives and People & Culture leaders on inclusive practice, accessibility, psychosocial safety, and equitable workforce design to foster a collaborative, respectful, and high-performing organisational culture.

• Championed transformative initiatives that enhanced employee engagement, psychological safety, and workplace accessibility, embedding diversity and inclusion principles into governance frameworks and leadership behaviours

ACHIEVEMENTS:

• Conceived and launched the Wellbeing Ambassadors Program, including delivery of accredited Mental Health First Aid Officer training, building sustainable internal capability, peer-support networks and workforce resilience across divisions.

• Project-led the Prevention of Sexual Harassment in the Workplace initiative, designing progressive workplace policies, targeted training programs and leadership development resources aligned with Respect@Work Commonwealth legislation.

• Oversaw the expansion of the Employee Assistance Program (EAP) to ensure comprehensive, timely access for both onshore and international employees, significantly strengthening wellbeing outcomes for remote and distributed teams.

• Commissioned and directed an Inclusive Accessibility Audit of worksites in partnership with the Australian Network on Disability, resulting in enhanced accessibility standards and compliance with best-practice guidelines.

Nov 2022 - Apr 2024

SYDNEY LIVING MUSEUMS & STATE ARCHIVES AND RECORDS AUTHORITY

Sydney, New South Wales

Senior Human Resources Manager

Sydney Living Museums and the State Archives and Records Authority work together to preserve, interpret and share NSW cultural and documentary heritage. The agencies manage significant museum collections, heritage properties and state records, ensuring public access and historical integrity, supporting education, research and community engagement

RESPONSIBILITIES:

• Directed the end-to-end delivery of strategic and operational Human Resources services across both SARA and Sydney Living Museums, ensuring alignment with NSW Government frameworks, legislation, and enterprise agreements.

• Provided high-level strategic advice to executives, directors, and people leaders on industrial relations, workforce planning, design, change readiness, and leadership capability development to drive workforce excellence.

• Oversaw monthly governance, executive, and cluster reporting processes, maintaining exceptional quality assurance, data accuracy and adherence to performance timeframes and compliance requirements across both agencies.

• Acted as the principal liaison between the agencies and the Public Service Association (PSA), negotiating and resolving complex industrial relations matters with diplomacy, professionalism, and transparency to sustain partnerships.

• Developed, reviewed, and implemented integrated policies, frameworks, and workforce strategies to optimise service delivery, enhance engagement, and strengthen HR operational efficiency across diverse and multidisciplinary teams.

• Fostered a culture of integrity, inclusiveness, accountability, and continuous improvement, guiding HR staff and leaders in effective people management, capability development, and compliance with all legislative and policy obligations.

ACHIEVEMENTS:

• Conceived and launched the agencies’ inaugural three-year Health and Wellbeing Strategy, integrating physical, psychological, and cultural wellbeing initiatives across both organisations to strengthen workforce capability

• Implemented the mandatory COVID-19 vaccination compliance framework, achieving full workforce adherence, maintaining continuity and preserving positive employee engagement throughout a high-risk implementation period.

• Led the People Matter Employee Survey (PMES) across both agencies, securing the highest participation rate in five years and translating key findings into actionable organisational development and engagement strategies.

• Streamlined the workplace grievance management process, creating a comprehensive leader support toolkit that enhanced early intervention, procedural consistency, resolution timeliness, and organisational accountability.

• Partnered with executive leadership to embed HR service improvements that strengthened workforce capability, improved accountability, and enhanced employee experience across both agencies.

PUBLIC SERVICE EXPERIENCE

Feb 2021 - Oct 2021 NSW DEPARTMENT OF PLANNING, INDUSTRY & ENVIRONMENT

Sydney, New South Wales

Senior HR People Partner

RESPONSIBILITIES:

• Operated as a strategic business partner, providing high-level human resource leadership, technical guidance and operational oversight across performance management, complex casework, and workforce transformation.

• Delivered comprehensive advice and coaching to executives, directors, and managers on HR policy interpretation, legislative compliance and workforce planning to mitigate risk and foster a culture of accountability and inclusions.

• Championed large-scale organisational change and cultural alignment initiatives, applying advanced departmental change management methodologies to drive structural reform, operational efficiency and business improvement.

• Managed complex redeployment and case management processes for excess employees with discretion and empathy, ensuring full compliance with legislative frameworks and NSW Government people management policies.

• Collaborated across the People, Performance and Culture Division to align HR strategies with objectives, driving consistency, fairness, operational excellence and enhanced workforce capability across geographically dispersed teams.

• Promoted ethical, transparent, and professional conduct in accordance with the NSW Public Sector Code of Ethics and Conduct, embedding integrity, accountability, equity, and performance excellence across all organisational levels.

ACHIEVEMENTS:

• Designed and executed a change management plan to successfully integrate a Statutory Authority’s corporate workforce into the DPIE Corporate Services structure, ensuring minimal disruption and full compliance with policy.

• Led the development of a communications and engagement strategy to support the smooth transition of 400 employees to a new enterprise resource planning (ERP) system, improving user adoption and data integrity.

• Conducted a whole-of-organisation compliance audit and implemented recommendations that strengthened adherence to mandatory probity requirements, including criminal record and Working with Children Checks.

• Initiated and facilitated accredited Mental Health First Aid training for senior leaders and tailored wellbeing workshops for staff in partnership with Lifeline, improving psychological safety, awareness, and organisational resilience.

• Contributed to the refinement of workforce governance practices, ensuring consistency in policy interpretation, workforce reporting, and leadership accountability across multiple divisions.

Sep 2016 - Feb 2021 NSW DEPARTMENT OF EDUCATION

Sydney, New South Wales

Jul 2020 - Feb 2021 Leader, Health & Wellbeing

Sep 2016 - Jun 2020 Leader, Injury Management

The NSW Department of Education delivers world-class education and training services to support children, young people and adult learners across New South Wales. It provides leadership in teaching, learning, curriculum, and wellbeing, ensuring every student has access to quality education and equitable outcomes, driving workforce capability, innovation and inclusion.

Leader, Health & Wellbeing

RESPONSIBILITIES:

• Led the Department’s strategic health and wellbeing agenda, managing statewide programs and initiatives designed to strengthen employee resilience, psychosocial safety, organisational wellbeing, and long-term workforce sustainability.

• Oversaw the design, evaluation, and continuous improvement of comprehensive health and wellbeing frameworks, ensuring alignment with legislative obligations, departmental priorities, and contemporary evidence-based practice.

• Provided expert policy, governance, and strategic advisory support to senior executives and People & Culture leaders on wellbeing risks, workforce health trends, and data-driven prevention and intervention strategies.

• Managed complex and sensitive health-related cases requiring advanced professional judgement, confidentiality and effective coordination with multidisciplinary internal and external service providers.

ACHIEVEMENTS:

• Designed and implemented a pre-employment health matrix and risk assessment framework, mitigating occupational exposure risks, strengthening recruitment governance, and enhancing workforce health and capability planning.

• Led the Department’s COVID-19 Workforce Wellbeing Response, introducing telehealth, EAP and support programs to maintain psychological safety, workforce engagement, and operational continuity during rapidly changing conditions.

• Developed and embedded a structured peer review case management process, strengthening service governance, accountability, performance consistency, and quality assurance across all wellbeing functions.

• Introduced evidence-based wellbeing and resilience initiatives, leveraging employee survey data, analytics, and health insights to guide continuous improvement, cultural transformation, and long-term workforce sustainability.

Leader, Injury Management

RESPONSIBILITIES:

• Directed the Department’s injury management function, providing strategic oversight of case management, compliance frameworks, and operational performance across a workforce of more than 100,000 employees.

• Managed a multidisciplinary team responsible for complex workers’ compensation claims, ensuring rigorous adherence to legislative requirements, best-practice recovery-at-work processes and improvement in rehabilitation outcomes.

PUBLIC SERVICE EXPERIENCE

ACHIEVEMENTS:

• Appointed to the COVID-19 Taskforce, developing statewide protocols, communication frameworks and digital resources to support safe return-to-work, remote work arrangements, and operational resilience across all departments.

• Delivered expert guidance, mentoring, and leadership to injury management staff, strengthening technical capability, procedural consistency, early intervention outcomes, and fostering a proactive, safety-driven organisational culture.

• Partnered with senior executives, legal specialists, and health professionals to influence decision-making, drive continuous system improvements and enhance workforce health, safety, and operational performance across the Department.

• Directed the distribution of PPE, first aid, and cleaning resources across 2,200 departmental sites, ensuring operational safety, workforce protection, business continuity and compliance with evolving public health directives.

• Spearheaded rollout of the Recovery at Work Program across 2,229 schools, achieving substantial improvements in rehabilitation, return-to-work outcomes, and long-term employee health and wellbeing performance indicators.

• Implemented a strategic program aligned with the WHS Roadmap 2022, delivering measurable reductions in serious injuries and musculoskeletal conditions through proactive prevention and governance reform.

CORPORATE EXPERIENCE

Apr 2014 - Sep 2016

RESPONSIBILITIES:

EMPLOYERS MUTUAL LIMITED

Sydney, New South Wales

Team Leader, Work Injury Damages

• As Team Leader, I directed, mentored and coached a high-performing team managing complex and high-risk workers’ compensation and common law claims, ensuring best-practice injury management and compliance with all legislative frameworks. I provided strategic leadership in workflow allocation, staff performance, and professional development to strengthen technical capability and optimise team efficiency. I embedded robust governance processes to enhance service quality and streamline operations across high-volume claim portfolios. I also worked closely with executives, legal specialists, and external stakeholders to resolve escalated matters and deliver consistent, high-quality outcomes.

ACHIEVEMENTS:

• Led the Clinical Psychological Assessment Testing Pilot as Lead Project Manager, establishing a pioneering, evidencebased model for common law claims management successfully adopted and embedded across the entire business.

• Led a review of internal compliance systems for common law claims, delivering a substantial and measurable uplift in key performance indicators from 33% to 76% within just six months, while embedding lasting process improvements.

• Designed and implemented a comprehensive Fatality Claims Management Framework, standardising best practice protocols, improving governance, and enhancing consistency and quality assurance across all EML operations.

• Conducted a workforce capability analysis for the Work Injury Damages division, resulting in the development and rollout of targeted training modules by Learning and Development to strengthen technical and leadership proficiency.

Mar 2010 - Apr 2014 QBE INSURANCE AUSTRALIA

Jan 2013 - Apr 2014

Mar 2010 - Jan 2013

Sydney, New South Wales

Service Manager, National Service Centre - Fast Track Claims

Service Manager, Speciality Claims Team

Service Manager, National Service Centre, Fast Track Claims

RESPONSIBILITIES:

• Directed a multidisciplinary team delivering complex workplace health and compensation services, ensuring adherence to statutory requirements, corporate governance, and performance standards. Oversaw capability development, workflow optimisation, and service delivery within a high-volume, high-performance environment. Cultivated a culture of accountability and continuous improvement, embedding customer-centric principles across operations. Ensured consistent achievement of business objectives through strategic workforce planning and stakeholder engagement.

Service Manager, Speciality Claims Team

RESPONSIBILITIES:

• Led a specialist team of 20 professionals managing complex Common Law, Permanent Impairment and Fatality claims within the NSW Workers Compensation portfolio. Directed the Severe Injury Unit (SICU), delivering tailored rehabilitation and claims strategies for catastrophic cases and high-risk claimants. Represented QBE in WorkCover NSW forums, contributing to strategic projects on catastrophic and work injury damages claims. Championed operational excellence by enhancing technical claims capability, compliance performance, and client satisfaction outcomes.

RICHARD EDWARDS

CPA, BCom (Accounting)

Possessing a steadfast dedication to excellence in taxation, compliance and public service, I am committed to contributing my extensive expertise to the role of Tax Officer (EL1) within the Australian Taxation Office. Drawing on over a decade of experience across both public and private sectors, I have developed advanced capability in taxation law interpretation, complex audit management, risk analysis and stakeholder engagement. My career reflects consistent achievement in resolving intricate compliance matters, mentoring teams, and leading initiatives that strengthen organisational integrity and governance. Recognised for analytical precision, strategic foresight and sound professional judgement, I excel in managing competing priorities within dynamic, high-stakes environments. I take pride in delivering outcomes that align with the ATO’s commitment to fairness, transparency and the safeguarding of Australia’s tax and superannuation systems.

CAREER HIGHLIGHTS

 Strong knowledge of taxation and superannuation environments, engaging with taxpayers to manage cases and provide high-level advice to support compliance: I demonstrate advanced technical expertise in taxation and superannuation law while maintaining a client-focused approach. I manage complex cases involving high-net-worth individuals and corporate groups flagged for non-compliance. In one case, I engaged a corporate taxpayer in a multifaceted trust structure that had underreported income and failed to meet superannuation obligations. After reviewing distributions and payment records, I identified discrepancies and provided targeted guidance, resulting in amended returns and full rectification. Drawing on my CPA and Tax Agent experience, I deliver advice across Division 7A, Section 8-1, GST and Superannuation frameworks, promoting voluntary compliance and public confidence in ATO processes.

 Applies in-depth knowledge of business systems, financial reporting, auditing procedures and evidence-gathering techniques with a data-driven mindset: I apply analytical and accounting expertise to assess business structures, identify risk and ensure compliance. While profiling cases, I detected a $1.3 million Cost of Sales discrepancy under Section 70-40 of the ITAA 1997 and created a reconciliation now used across multiple cases. I also reviewed a property transaction incorrectly treated as GST-free under Section 38-325, applying Division 135-5 to raise a $1.2 million GST adjustment. My ability to merge data analysis with legislative interpretation delivers accurate, defensible and compliance outcomes.

 Develops and implements strategies for efficient management of work programs, setting priorities, ensuring technical accuracy and evaluating outcomes: I demonstrate strategic planning and workflow management in high-volume, deadline-driven environments. Within the ATO, I coordinated the introduction of Private Equity risk in Hobart, aligning tasks to team strengths and setting clear focus areas. I also designed a structured three-month learning plan to build capability among new staff. Through clear prioritisation and mentoring on R&D matters, I improved RFI accuracy, shortened case timeframes and enhanced quality. These initiatives delivered stronger performance, consistency and productivity gains.

 Leads through change and ambiguity, contributing to the development and implementation of strategies, policies and continuous improvement initiatives: I have led teams through organisational change with composure and professionalism. During the rollout of new Private Wealth risk models, I adapted workflows, mentored colleagues and embedded enhanced analytical methods. I contributed to process reforms by identifying inefficiencies and supporting system improvements that strengthened case management and knowledge-sharing. As a Training Supervisor in the Australian Army, I developed online training frameworks during COVID-19, later formalised across the regiment. These experiences highlight my ability to guide teams through ambiguity and drive continuous improvement.

 Exercises advanced problem-solving skills and sound professional judgment, providing high-level policy advice and making decisions in complex and sensitive situations: I apply balanced judgement and analytical rigour to resolve complex compliance matters. During a GST audit, I reviewed a property acquisition, consulted specialists and applied legislative provisions to identify an increasing adjustment, resulting in a correction commended by EL2 management. I also provide high-level advice on Division 7A and Section 8-1 issues, ensuring alignment with legislative intent and procedural fairness. My decisions are evidence-based, defensible and consistent with policy and governance expectations.

 Sets priorities, manages workflows, allocates resources, develops local strategies and evaluates business outcomes: I effectively manage complex workloads, balance priorities and optimise team resources. Within the ATO, I oversaw large case profiling activities, maintaining accuracy, compliance and timeliness. Supporting EL2 staff, I conducted detailed fund-tracing analyses within corporate groups, producing targeted RFIs that reduced resolution timeframes and improved workflow efficiency. I regularly evaluate team performance and refine strategies to strengthen governance, improve outcomes and sustain organisational performance.

WORK HISTORY - PUBLIC SERVICE

May 2024 - Current AUSTRALIAN TAXATION OFFICE (ATO)

Hobart, Tasmania

APS5 Client Engagement Officer - Private Wealth (Full-time) RESPONSIBILITIES:

• Analyse and review cases where risks are identified, including Fringe Benefits Tax, Division 7A, Property and Construction, Trusts and Personal Services Income across the Medium and Emerging markets, applying expert knowledge of taxation and superannuation frameworks, policies, legislation and procedures to resolve complex issues.

• Mentor, coach and support personnel as required, enhancing technical capability, building confidence, strengthening resilience and fostering a culture of continuous learning and professional improvement.

• Engage professionally with clients to gain deeper insight into their businesses, discuss compliance issues identified during profiling and progress cases to final decision, ensuring accurate application of tax rulings and legislation while considering mitigating factors such as natural disasters, COVID-19 and broader economic circumstances.

• Collaborate with internal teams and external stakeholders to achieve optimal business outcomes, strengthen governance practices and support consistent organisational compliance with regulatory frameworks.

• Research current and emerging taxation law to remain abreast of legislative developments, applying updated knowledge to complex casework and ensuring technically accurate and compliant outcomes.

• Share advanced technical expertise with colleagues across a broad range of taxation topics, contributing to Siebel system administration, structured knowledge transfer and sustained workforce capability uplift initiatives.

• Provide high-level technical guidance to colleagues in resolving complex taxation issues, reinforcing Knowledge transfer, strengthening governance and building sustainable team expertise and confidence.

• Contribute to business improvement initiatives by identifying inefficiencies, recommending innovative solutions and actively assisting with implementation to strengthen service delivery and organisational performance outcomes.

• Prepare and present comprehensive case briefings and reports for senior staff (EL1/EL2), ensuring accuracy, clarity, strategic alignment and consistency with ATO policy, governance requirements and broader organisational objectives.

• Actively participate in knowledge-sharing forums and professional communities of practice, contributing subject matter expertise across taxation, compliance topics, governance frameworks and business improvement initiatives.

• Support the management of complex case workflows, ensuring effective prioritisation, strict adherence to deadlines, application of governance standards and efficient utilisation of available team resources.

• Engage in stakeholder consultations to clarify case details, resolve disputes and maintain strong client-centred relationships built on trust, transparency, mutual respect and professional accountability.

KEY ACHIEVEMENTS:

• Provided high-level advice informed by experience, research and sound decision-making to drive continuous business improvement. While profiling a new case, I identified a significant Cost of Sales (COS) risk that had been overlooked by existing PE risk models. By scrutinising financial reports and applying Section 70-40 of the ITAA 1997, I uncovered a $1.3 million discrepancy between opening and closing stock, which had materially understated COS and reduced taxable income. I prepared a detailed reconciliation statement to clarify the variance, which has since been adopted across multiple cases as an effective tool for identifying risks associated with trading stock law and accounting practices. As a result, the client corrected the error and amended their accounting method in subsequent years, ensuring compliance and strengthening the integrity of their reporting.

• Developed a strong understanding of complex taxation and superannuation structures through managing high-networth clients with over 100 active partnerships, trusts and companies, applying Division 7A implications and Section 8-1 deductions to minimise tax liabilities, strengthen compliance outcomes and ensure long-term regulatory alignment.

• Drove innovation while cultivating strong stakeholder relationships to achieve optimal business outcomes. In 2024, I successfully managed the introduction of Private Equity risk in Hobart, coordinating the team to develop tailored focus areas for the client and strategically leveraging individual strengths to rapidly understand associated risks. By consulting external experts where required and maintaining transparent communication, we finalised the case ahead of schedule and delivered a brief that showcased effective teamwork and analytical rigour. To strengthen capability within the team, I mentored colleagues on complex matters such as R&D claims, guiding them through risk guides and highlighting key triggers including government grants. This enabled staff to apply schedules more accurately, develop substantiated RFIs, transform assumptions into facts and enhance the clarity of client communication. In parallel, I established strong rapport with the client and employed targeted, probing questions that steered the discussion towards critical business insights. This client-centred approach encouraged open disclosure, provided valuable intelligence and allowed the team to progress the case efficiently while meeting all compliance requirements.

• Exercised decisive leadership in guiding high-performing teams and resolving complex technical matters with integrity, positively influencing and supporting colleagues through periods of change. Provided targeted mentoring on intricate issues such as R&D claims, directing team members through risk guides and highlighting critical triggers, including government grants. This strengthened schedule accuracy, improved the quality of RFIs, enhanced client communication, embedded sustainable technical capability across the team and contributed to continuous organisational improvement.

• Effectively managed a substantial volume of case profiling, independently prioritising tasks and balancing competing deadlines to drive efficient case progression, ensure consistent compliance outcomes and elevate overall productivity across the client portfolio. Supported EL2 staff in identifying risks within complex groups by conducting detailed forensic analysis to trace funds and deliver well-substantiated decisions, forming the foundation for targeted RFIs that streamlined case resolution, shortened timeframes, enhanced organisational assurance and reinforced stakeholder confidence in compliance outcomes.

WORK HISTORY - PUBLIC SERVICE

KEY ACHIEVEMENTS:

• Adapted quickly and effectively to ATO systems and procedures, ensuring a seamless transition, immediate contribution to team objectives, strengthened knowledge of workflows and sustained capability in complex taxation environments.

• Collaborated with colleagues during the Private Equity introduction to deepen the team’s understanding of complex financial structures, enhance technical expertise, improve analytical precision and strengthen case management.

• Utilised leadership skills to mentor and guide team members in Division 7A analysis, addressing poor record keeping practices, related-party loans and other non-compliant risks within company and trust entities.

• Designed a structured three-month learning schedule for new starters without graduate program experience, enhancing their onboarding process and accelerating their integration into the team.

1996 - Current AUSTRALIAN ARMY

12th/40th Royal Tasmanian Regiment | Hobart, Tasmania

Training Supervisor & Warrant Officer Class 2 (Part-time)

RESPONSIBILITIES:

• Conceptualise, design and deliver comprehensive military training programs aligned with Defence capability imperatives, operational readiness benchmarks, strategic objectives and broader performance requirements.

• Conduct sophisticated performance analysis to identify capability gaps, implementing tailored development initiatives that elevate workforce proficiency, strengthen operational effectiveness and enhance long-term force readiness.

• Direct the full lifecycle of training delivery as course coordinator, encompassing program design, scheduling, instructor deployment, resource creation, performance evaluation and continuous improvement strategies.

• Mentor, coach and cultivate junior soldiers and officers in leadership, ethical decision-making and adherence to Defence values, facilitating long-term professional growth, succession readiness and enhanced capability development.

• Embed a culture of continuous improvement by preparing instructors to independently deliver training modules, thereby enhancing unit resilience, self-sufficiency, adaptability and sustained operational capability across deployments.

• Collaborate with operational and planning units to seamlessly integrate training activities with mission objectives, deployment timetables, contingency strategies and broader Defence capability development priorities.

• Analyse quantitative and qualitative training data to assess program efficacy, identify systemic improvements and inform the strategic alignment of future training initiatives, resources and operational requirements.

• Leverage advanced digital platforms and blended training methodologies, including simulation-based learning, to modernise instructional delivery, expand accessibility and maximise learner engagement.

KEY ACHIEVEMENTS:

• Commanded a 30-member contingent in support of Western Australian state police during hotel quarantine operations in the COVID-19 pandemic, sustaining 24/7 coverage for three months with operational precision.

• Revolutionised the on-the-job training (OJT) process by developing an online training package in Adele, enabling continuous access for part-time personnel and substantially increasing compliance with readiness requirements.

• Authored and formalised comprehensive documentation of the Training Supervisor role in 2025, providing role clarity, enhancing audit preparedness and ensuring procedural compliance.

• Identified administrative inefficiencies and produced enduring instructional resources, including “how-to” videos for leave management and training activities, significantly improving productivity via ForceNet access.

• Designed and implemented an innovative online training course during COVID-19 to maintain soldier engagement and proficiency, subsequently formalised with face-to-face assessments and institutionalised within the Tasmanian regiment.

• Orchestrated the unit’s successful preparation for a 2025 training audit by introducing structured guides, process flowcharts and governance documentation, enabling the unit to pass with no corrective actions required.

WORK HISTORY - PRIVATE SECTOR

June 2014 - May 2024

GEOGRAPHE TAXATION

Busselton, Western Australia

Tax Agent (Full-time)

RESPONSIBILITIES:

• As a Tax Agent, I provided taxation and superannuation advice to individuals, small businesses and high-net-worth clients, translating complex legislation into practical, compliant and outcome-focused solutions. I managed audits, compliance reviews and ATO representations, applying risk-based analysis to detect anomalies and strengthen assurance outcomes. My role encompassed end-to-end compliance obligations, business system implementation and strategic oversight of operations, ensuring alignment with CPA standards and governance frameworks. I also maintained expert knowledge of taxation law reforms and accounting standards to ensure technical accuracy and sustainable business growth.

•

KEY ACHIEVEMENTS:

• Expanded a part-time accounting practice into a thriving firm, growing to more than 300 clients within two months through strategic engagement, proactive networking initiatives and strong professional reputation building.

• Delivered structured advisory sessions to build client capability, strengthen understanding of taxation obligations and enhance voluntary compliance while reducing regulatory exposure, fostering trust and long-term client confidence.

• Cultivated and sustained enduring client relationships through reliable technical guidance, timely service delivery, proactive communication and consistent support across complex and sensitive taxation matters.

• Leveraged technology to transform operations into a fully internet-based practice during COVID-19, enabling flexible after-hours client interactions and automating critical business functions to improve efficiency.

• Mentored and developed emerging accountants in practice management, taxation preparation and software applications, strengthening local capability and enhancing the professional network within the community.

• Pioneered a mobile tax practice utilising digital tools to deliver on-site services at clients’ homes and workplaces, providing greater accessibility and convenience beyond traditional office settings.

Feb 2007 - Dec 2012

RESPONSIBILITIES:

AMHR TAX ACCOUNTANTS (reduce)

Burswood, Western Australia

Tax Accountant (Full-time)

• As a Tax Accountant, I effectively managed complex taxation and superannuation structures for individuals, SMEs and high-net-worth clients across trusts, companies and partnerships. I conducted in-depth technical research, applied legislative frameworks including Division 7A and Section 8-1, and delivered tailored advisory and compliance services. My role encompassed preparing and lodging returns, performing risk-based assessments and audits, and developing practical strategies to minimise tax exposure. I also supported partners with strategic planning and liaised with auditors, regulators and financial institutions to resolve intricate compliance matters.

KEY ACHIEVEMENTS:

• Resolved complex ATO disputes for high-net-worth clients, preparing detailed submissions and evidence that reduced penalties, strengthened compliance positions and ultimately achieved consistently favourable rulings.

• Provided advisory support on the restructuring of trusts and companies, enabling clients to achieve more efficient tax outcomes, improved governance practices and sustainable long-term financial sustainability.

QUALIFICATIONS & TRAINING

2014 CPA Program CPA Australia

2014 Certificate IV in Workplace Training and Assessment (TAE10) Royal Life Western Australia

2009 Bachelor of Commerce (Accounting) Curtin University

2008 Diploma of Accounting Central TAFE

2005 Certificate IV in Management (Frontline Operations) Department of Defence

2005 Certificate IV in Government Department of Defence

MEMBERSHIPS & ASSOCIATIONS

• Member of CPA Australia

REFEREES AVAILABLE ON REQUEST

MAHONEY SMITH

Demonstrating exceptional results as a distinguished senior legal practitioner with strategic commercial insight and judgement, I am eager to contribute my extensive expertise as a Senior Lawyer - Property and Construction at the Australian Government Solicitor. With over two decades of specialised experience in property, leasing and construction law across leading national and international firms, I have advised on legally and commercially complex transactions involving iconic real estate assets, large-scale infrastructure, and cross-jurisdictional regulatory environments. I have acted as lead counsel on landmark matters including the Queen’s Wharf precinct redevelopment, strategic acquisitions for global hotel groups, and high-value disposals for listed corporations and institutional investors. My broad legal practice encompasses volumetric titling, structured leasing, tenure frameworks, and front-end construction contracts, underpinned by a nuanced understanding of legislative reform, including oversight of the transition to Queensland’s new Property Law Act 2023. I bring a proven ability to deliver pragmatic legal strategies aligned with national policy imperatives, while fostering trusted client relationships and mentoring high-performing legal teams. My capacity to navigate sensitive, high-stakes legal environments with precision and integrity makes me ideally placed to support the Commonwealth on its most consequential property and construction matters. I am now eager to channel my capabilities into public service through AGS’s nationally legal practice.

QUALIFICATIONS

1998 - 2002

BACHELOR OF LAW, BACHELOR OF ART (JAPANESE) Griffith University

KEY SKILLS & COMPETENCIES

 Complex Property Law Expertise: More than 20 years advising on high-value acquisitions, disposals, developments and leasing across commercial, retail, and mixed-use sectors, including complex titling and strata structuring.

 Government and Public Sector Acumen: Strong understanding of Commonwealth legal frameworks, tenure structures and policy-driven projects of national significance, including intergovernmental agreements and legislative instruments.

 Strategic Transaction Leadership: Proven ability to lead multi-jurisdictional transactions, guide complex negotiations and coordinate legal due diligence on billion-dollar developments with multi-agency stakeholder involvement.

 Construction and Infrastructure Law: Extensive experience drafting, reviewing, and advising on front-end construction contracts, consultant agreements and strategic project structuring for a range of major infrastructure initiatives.

 Leasing and Tenure Advisory: Deep capability advising on complex leasing models including subleases, licences, volumetric titling, and long-term government tenures involving statutory and Crown land instruments.

 Legislative Compliance and Reform: Successfully managed large-scale transitions to comply with significant legal reforms, including the 2023 QLD Property Law Act changes and associated regulatory amendments.

 Client Relationship Management: Trusted advisor to high-profile clients including Blackstone, Hilton, Mirvac and Commonwealth agencies, ensuring ongoing legal partnership and strategic advisory continuity.

 Leadership and Legal Mentoring: Led and supervised high-performing teams of up to eight lawyers, building technical capability, embedding governance systems, and upholding excellence in service delivery outcomes.

 Cross-Border Commercial Acumen: Delivered legal outcomes across Asia-Pacific jurisdictions, including secondments in Singapore for logistics acquisitions and hospitality transactions across international legal frameworks.

 Due Diligence and Risk Mitigation: Highly skilled in identifying, assessing and mitigating legal risks in large-scale developments, joint ventures, and managed investment schemes involving complex multi-party agreements.

 Pro Bono and Community Contribution: Demonstrated commitment to public interest through ongoing volunteer legal work and support for not-for-profits on tenure and governance matters of community significance.

 High-Level Written Communication: Expert in producing contracts, legal briefs, governance advice and stakeholder correspondence tailored for executive, board, ministerial and cross-agency government audiences.

 Commercial Acumen and Negotiation Strategy: Highly adept at developing commercially sound legal solutions and leading high-stakes negotiations to secure favourable contractual outcomes for government and private clients.

 Regulatory and Statutory Interpretation: Demonstrated proficiency in interpreting complex legislative frameworks, statutory instruments, and policy guidelines to support compliance and enable lawful project delivery.

 Stakeholder Engagement and Collaboration: Skilled in managing diverse stakeholder relationships, facilitating cross-sectoral collaboration, and aligning legal strategy with government, industry and community priorities.

LEGAL EXPERIENCE

Nov 2024 - Current SOLOMONS LEGAL

Brisbane,

Queensland Partner

Solomons Legal is a boutique firm specialising in banking, commercial, property and litigation law. Following the acquisition of McKelvey Miller Smith, I was appointed as a Partner to lead the integration of our client base, staff, and systems into the Solomons Legal environment. I now hold strategic oversight of the Property, Commercial and Conveyancing Divisions.

KEY RESPONSIBILITIES:

• Appointed to oversee three practice groups; property, commercial and conveyancing with responsibility for legal service delivery, workflow optimisation, and team development across a cohort of eight legal professionals.

• Successfully managed the post-acquisition transition, ensuring continuity of service to existing clients while embedding new systems, procedures, and cultural alignment with the broader Solomons Legal team.

• Spearheaded the firm’s preparation for the implementation of the Queensland Property Law Act 2023 reforms, including advising on legislative impact, refining internal processes, and delivering targeted training to ensure compliance and operational readiness by the 1 August 2025 commencement date.

• Provided high-level legal advice across a broad portfolio of matters including commercial leasing, residential and off-the-plan transactions, development structuring, and business sales and acquisitions.

• Recognised for cultivating a culture of legal excellence, operational efficiency, and collaborative leadership within the practice, supporting the firm’s ongoing growth and reputation in the Queensland legal market.

Feb 2023 - Nov 2024

MCKELVEY MILLER SMITH

Brisbane, Queensland

Owner/Legal Practice Director

McKelvey Miller Smith was a boutique commercial and property law firm co-owned by myself and Sarah Miller. I joined as co-principal in early 2023 to oversee legal operations, drive business growth, and deliver high-quality legal services across a diverse client base. The firm experienced exceptional growth and was acquired by Solomons Legal in late 2024.

KEY RESPONSIBILITIES:

• Oversaw the full spectrum of legal services across commercial, industrial and retail property law, residential conveyancing, and business transactions, while managing day-to-day legal operations and firm strategy.

• Supervised and mentored a team of three legal staff, ensuring accuracy, efficiency, and adherence to professional standards across all matters.

• Led a thriving residential conveyancing practice (constituting 50% of the firm’s workload) and managed complex commercial property transactions, leasing arrangements, and business sale and acquisition matters.

• Orchestrated a strategic growth plan that resulted in a fourfold increase in firm revenue over 18 months, exceeding initial projections and market expectations.

• Played a pivotal role in the successful transition and sale of the firm to Solomons Legal, including transfer of clients, staff, and systems while ensuring continuity of service.

• Recognised for combining legal excellence with entrepreneurial leadership, positioning the firm as a high-performing and commercially attractive practice within a short timeframe.

Sep 2020 - Feb 2023

ROUSE LAWYERS

Brisbane, Queensland

Special

Counsel/Head of Property & Hospitality

Rouse Lawyers is a full-service commercial law firm providing tailored legal solutions to small and medium-sized enterprises (SMEs) across a range of industries. As Head of the Property & Hospitality Division, I led a high-performing team and delivered strategic legal services on complex property transactions and hotel acquisitions, while also driving revenue growth and operational efficiency within the practice.

KEY RESPONSIBILITIES:

• Provided strategic leadership to the Property & Hospitality team, supervising four legal professionals and overseeing the delivery of high-quality legal services across commercial, retail, and industrial property portfolios.

• Successfully led the acquisition and sale of two hotel assets with a combined transaction value exceeding $100 million, advising on due diligence, contract negotiation, licensing, and settlement strategy.

• Delivered comprehensive legal advisory services to SME clients on leasing, development structuring, asset divestment, and general property matters, aligning legal outcomes with commercial objectives.

• Drove substantial revenue growth, with the Property & Hospitality team consistently generating in excess of $1 million in annual fees during my tenure.

• Recognised for cultivating long-term client relationships, enhancing internal systems and workflows, and embedding a culture of high performance and commercial acumen within the team.

• Positioned the practice as a trusted partner to clients navigating complex property issues in a rapidly evolving regulatory and economic environment.

LEGAL EXPERIENCE

Dec 2018 - Aug 2020 CLYDE & CO

Brisbane, Queensland

Special Counsel

Clyde & Co is a global law firm with an international presence across over 70 offices, delivering legal services to clients in the insurance, construction, energy, marine and trade sectors. As Special Counsel, I worked with the Singapore office to expand the firm’s global hospitality capability while simultaneously establishing and leading the Queensland Real Estate practice.

KEY RESPONSIBILITIES:

• Acted for international hotel operators on major acquisitions, disposals, management agreements, and leasing transactions across Asia-Pacific, including advising on the global acquisition by IHG of the Six Senses luxury hotel brand.

• Founded and led the Queensland Real Estate team, managing a growing portfolio of commercial, retail and mixed-use property matters for domestic and international clients.

• Maintained and expanded a loyal real estate client base, providing end-to-end legal services across development structuring, property finance, transaction execution, and asset management.

• Provided strategic support to the firm’s cross-border hospitality group, collaborating with partners across multiple jurisdictions on high-value transactions and brand expansion initiatives.

• The onset of COVID-19 disrupted the global hotel sector, and following the departure of the hospitality team’s lead Partner in Singapore, I sought opportunities that offered greater autonomy and alignment with my client network.

• Recognised for my commercial acumen, ability to build practice areas from the ground up, and for delivering highquality legal outcomes in dynamic and challenging market conditions.

May 2018 - Dec 2018 DENTONS

Brisbane, Queensland

Special Counsel

Dentons is one of the world’s largest law firms, with over 80 offices globally, delivering legal services across key sectors including financial services, property, energy and resources, and healthcare. Following the merger of DibbsBarker with Dentons, I transitioned into a senior leadership role within the Real Estate team, continuing to advise on complex commercial property matters while navigating client realignment during the integration period.

KEY RESPONSIBILITIES:

• Continued to provide strategic legal advice on high-value real estate transactions, capital projects, and leasing arrangements, maintaining the scope of responsibilities held in my previous Partner role at DibbsBarker.

• Delivered property law services to major corporate clients, with a focus on transactional execution, development structuring, and commercial leasing.

• The firm’s exclusive representation of Hilton in the hotel sector limited my ability to transition key hospitality clients postmerger. Subsequently approached by Ben Hirasawa (former Partner at DLA Piper) to lead the Queensland Property Law and Pacifica Hospitality practice at Clyde & Co, providing an opportunity to re-establish and expand my hotel and tourism sector work.

• Supported continuity and service excellence during the post-merger integration phase, ensuring seamless client transition and professional service delivery.

Feb 2016 - May 2018 DIBBSBARKER

Brisbane, Queensland

Partner - Real Estate

DibbsBarker was a respected commercial law firm with offices in Brisbane, Sydney and Melbourne, providing legal services across core industry sectors including real estate and construction, financial services, and insurance. As a Partner in the Real Estate and Construction Team, I played a key leadership role in advancing the firm’s market position and delivering commercially astute legal solutions for major property sector clients. The firm merged with Dentons in May 2018.

KEY RESPONSIBILITIES:

• Led high-value property transactions across commercial, industrial and mixed-use assets, including acquisitions, disposals, leasing, and development structuring.

• Provided end-to-end legal advice on capital transactions and complex real estate investments, ensuring risk mitigation, compliance and alignment with client strategic objectives.

• Negotiated hotel management agreements, joint venture arrangements, and development delivery frameworks for domestic and international hospitality clients.

• Identified and pursued new client opportunities, significantly contributing to business development and revenue growth through the cultivation of strong client relationships.

• Mentored junior lawyers and contributed to the firm’s knowledge leadership in real estate law through strategic insight and legal excellence across all matters under my portfolio.

• Played a key role in positioning the team for successful integration during the transition to Dentons Australia.

LEGAL EXPERIENCE

Mar 2011 - Jan 2016 DLA PIPER

Brisbane, Queensland

Senior Associate - Real Estate

DLA Piper is a globally integrated law firm with over 4,200 lawyers operating across more than 30 countries throughout the Americas, Asia Pacific, Europe, and the Middle East. As a Senior Associate in the Brisbane Real Estate practice, I played a lead role in delivering complex legal solutions across a diverse portfolio of property transactions, while acting as a trusted advisor to high-profile clients operating in highly regulated commercial environments.

KEY RESPONSIBILITIES:

• Provided end-to-end legal advisory on significant real estate matters across multiple sectors, including office, industrial, retail, hospitality, and residential developments.

• Acted on high-value acquisitions and disposals, overseeing complex contract negotiations, title structuring and transaction execution, often within tight regulatory and commercial timeframes.

• Led sophisticated leasing transactions for both landlords and tenants, including negotiation of anchor tenant leases, ground leases, and integrated tenancy arrangements in mixed-use developments.

• Advised on joint ventures, property syndications, and large-scale developments, contributing strategic insight into titling, planning, and infrastructure agreements.

• Structured and negotiated property management and agency agreements, and conducted comprehensive legal due diligence across multi-jurisdictional asset portfolios.

• Developed a reputation for precision, commercial pragmatism, and stakeholder responsiveness, resulting in repeat engagements and recognition as a key contributor within the national real estate team.

Mar 2013 - June 2013 BORAL LIMITED

Brisbane, Queensland & Sydney, New South Wales

Legal Secondee - Property (whilst at DLA Piper)

Boral Limited is Australia’s leading supplier of building and construction materials, with a national footprint and operations spanning every state and territory. During my secondment from DLA Piper, I was embedded within Boral’s in-house legal team to provide dedicated property law expertise across its extensive asset portfolio. My contribution was instrumental in strengthening DLA Piper’s ongoing inclusion on Boral’s national legal panel.

KEY RESPONSIBILITIES:

• Delivered end-to-end legal support on a broad range of national property matters, including the drafting, review and negotiation of commercial leases, subleases, licences, easements, and tenure documentation.

• Advised on complex contractual arrangements for the acquisition and divestment of industrial and commercial land holdings, aligning transactional outcomes with corporate objectives and regulatory compliance.

• Provided tailored legal guidance to multiple business units across Australia, ensuring clarity and consistency across jurisdictions in property dealings.

• Assisted in conveyancing transactions and asset-related negotiations, contributing to the efficient management of Boral’s significant property portfolio.

• Acted as a trusted legal resource for internal stakeholders, facilitating timely and commercially robust legal solutions in a fast-paced, high-volume operational environment.

Dec 2012 - Feb 2013

AVIVA INVESTORS ASIA PTE LTD

Singapore

Legal

Secondee - Property (whilst at DLA Piper)

Aviva Investors is a global asset management firm wholly owned by Aviva Plc, the UK’s largest general insurer and one of Europe’s most prominent providers of life and general insurance. During my secondment from DLA Piper, I was embedded within Aviva’s Asia-Pacific operations to provide strategic legal support on cross-border property acquisitions, significantly strengthening the firm’s relationship with this key institutional client.

KEY RESPONSIBILITIES:

• Provided high-level in-house legal support for the acquisition of multiple logistics assets located in mainland China, acting as the principal legal liaison for the Singapore office.

• Managed all legal aspects of the transaction lifecycle, including the review and negotiation of joint venture documentation, title verification, risk analysis, and the coordination of foreign legal counsel.

• Advised on confidentiality protocols, marketing collateral compliance, and investor engagement strategy to safeguard legal and commercial interests.

• Played a pivotal role in the successful progression of Aviva’s Asian real estate investment strategy, which led to ongoing engagement between Aviva Investors and DLA Piper across the region.

• Recognised for delivering commercially attuned, pragmatic legal solutions in a high-pressure, cross-jurisdictional environment with limited in-house legal infrastructure.

LEGAL EXPERIENCE

Sep 2008 - Mar 2011

CLINTON MOHR LAWYERS

Brisbane, Queensland

Solicitor - Commercial, Property & Succession

Clinton Mohr Lawyers, a boutique legal practice located in Fortitude Valley, specialised exclusively in commercial, property, and succession law. During my tenure, I operated across all three core practice areas, providing sophisticated legal advice and transactional support to a broad client base ranging from individuals to small and medium enterprises.

KEY RESPONSIBILITIES:

• Managed diverse property matters including residential and commercial conveyancing, leasing transactions, and management rights transfers, with a strong emphasis on accuracy, compliance and client-focused outcomes.

• Delivered strategic commercial legal services encompassing business structuring, asset protection, and the preparation of complex legal instruments such as shareholder agreements, trust deeds, joint venture and franchising agreements.

• Advised on corporate governance frameworks, due diligence for business acquisitions and disposals, and regulatory compliance across multiple sectors.

• Provided comprehensive estate planning and succession services including the drafting of wills and enduring powers of attorney, as well as administration of deceased estates with attention to both legal integrity and family dynamics.

• Recognised for delivering clear, commercially attuned legal solutions tailored to client risk profiles and long-term strategic objectives.

Sep 2005 - Aug 2008

SYKES PEARSON MILLER

Noosa, Queensland

Solicitor - Commercial, Property & Succession

SPM Law, the preeminent legal practice in the Sunshine Coast and Gympie regions, has operated for over a century and is recognised as Noosa’s leading locally owned firm. During my tenure, I was entrusted with a broad-ranging portfolio across three core practice areas, contributing to the delivery of high-quality, strategic legal services to a diverse client base.

KEY RESPONSIBILITIES:

• Delivered comprehensive legal advice and transactional services across property, commercial, and succession law, with an estimated workload allocation of 40% property, 30% commercial/business transactions, and 30% estate planning and administration.

• Managed residential and commercial property transactions, lease negotiations, and due diligence processes, ensuring compliance with statutory requirements and client-specific objectives.

• Drafted and advised on complex commercial instruments including partnership agreements, share sale agreements, joint ventures, trust deeds, and asset structuring frameworks for SMEs and high-net-worth individuals.

• Provided end-to-end estate planning and succession advice, including drafting wills, enduring powers of attorney, and administering deceased estates with sensitivity and procedural precision.

• Developed a reputation for delivering pragmatic, technically sound legal solutions across multifaceted matters, contributing to the firm’s enduring reputation for legal excellence in the region.

PREVIOUS WORK HISTORY

Nov 2002 - Aug 2005

Jan 2002 - Mar 2002

Jul 2001

SELECTED LEGAL CASES

MAJOR URBAN RENEWAL & MIXED-USE PRECINCTS

• Advised Destination Brisbane Consortium, the successful bidder, on all tenure, titling and legal structuring matters relating to the $3.6B Queen’s Wharf Brisbane redevelopment across a 9-hectare CBD footprint.

• Represented The Carlyle Group in a joint venture with Leighton Properties, leading all legal due diligence and negotiation of foundational instruments including the Shareholders’ Deed and Development Management Agreement for a landmark mixed-use precinct in Fortitude Valley.

• Engaged by FKP Property Group to advise on Stage 2 of the Gasworks development in Brisbane, including intricate titling frameworks, easement registration, pre-sales contract drafting, and comprehensive legal documentation for a vertically integrated commercial and residential tower.

SELECTED LEGAL CASES

HOTEL, RESORT & HOSPITALITY TRANSACTIONS

• Acted for the vendor in the sale of Rydges Gold Coast, including procurement of Gold Coast Airport’s consent to the assignment of long-term head lease tenure.

• Led due diligence, contract negotiations, and settlement execution for the acquisitions of Palazzo Versace and Crown Plaza Gold Coast.

• Provided strategic legal advisory to Dusit International for its involvement in the Brookwater golf and spa resort, including operational capability agreements and development phase legal frameworks.

• Represented Hilton Worldwide on hotel management agreements, redevelopments, and consultancy arrangements across Australia, New Zealand, and Papua New Guinea, including for new builds and rebranding conversions.

INSTITUTIONAL & INTERNATIONAL INVESTMENT

• Advised Union Investment Real Estate (Germany) on its inaugural Australian investment the acquisition of Flight Centre’s Headquarters in Southbank, including post-settlement development and leasing counsel.

• Led the Queensland due diligence, conveyancing and compliance for a portfolio acquisition of teak and sugar plantations spanning 111 titles, multiple tenancies, and land use licences across QLD and WA.

• Acted for White Horse (Australia) on the acquisition of Lindeman Island, managing legal strategy across tenure, tourism development potential, and State dealings.

• Represented The Blackstone Group in its acquisition of Logan Mega Centre from ASX-listed Mirvac, with subsequent advisory on retail leasing and asset optimisation.

• Facilitated the transfer of two commercial towers in Brisbane for Australian Property Growth Fund to Growthpoint Properties, managing all transactional and risk elements.

RESIDENTIAL, STRATA & LONG-TERM LEASING PROJECTS

• For over 12 years, acted for Valparaiso in the staged acquisition, redevelopment and strata titling of three Brisbane CBD sites for purpose-built student accommodation, including long-term lease arrangements and divestment to Blackstone.

• Conducted compliance reviews of off-the-plan contract suites and managed investment schemes for the Ruby and Sapphire Developments (Ralan Group) and Atlas South Brisbane Apartments (Longze International Development Group).

• Represented Abacus/Heitman in the dual acquisition of two mixed-use towers in Brisbane’s CBD and South Brisbane, advising on titling and tenancy risk.

• Acted for Westpac and external controllers in the divestment of distressed residential portfolios, overseeing due diligence, contract remediation, and settlement.

RETAIL, COMMERCIAL & INDUSTRIAL PROPERTY TRANSACTIONS

• Provided legal advisory on a strategic land divestment in Dundowran QLD, including data room creation, complex tax structuring, and transaction execution.

• Advised Brookfield Residential on the Bluewater at Trinity Beach project, including survey plan registration, drafting of easements and covenants, and comprehensive transaction documentation.

• Acted for Boral across numerous acquisitions and disposals, including tenure arrangements involving subleasing, licences, options, and statutory land use rights nationally.

• Represented Valad Property Group (151Property) on their national leasing portfolio, including disposals of high-rise commercial assets and ongoing CBD tenancy negotiations.

GOVERNMENT & PUBLIC INFRASTRUCTURE PROJECTS

• Negotiated the Heads of Agreement and facilitated tenure transfer for the GLASS Project with the Property Industry Foundation, enabling construction of accommodation services on State land.

• Acted for KDR (Keolis Downer Joint Venture) in the successful Gold Coast Rapid Transit bid, structuring complex lease and licensing tenure arrangements aligned with transport infrastructure mandates.

• Provided strategic advice to Newcastle Ports Corporation on Agreements for Lease and Wet/Dry Leases with the successful port upgrade consortium, balancing commercial and statutory objectives.

• Assisted with the acquisition and legal restructuring of the Oasis Shopping Centre, advising on layered tenure instruments including monorail leases, pedestrian infrastructure, and joint venture compliance.

REAL ESTATE FINANCE, LENDING & COMPLIANCE

• Represented a senior financier in structuring development loan facilities for a unit project, including verification of off-the-plan contracts, statutory compliance reviews, security documentation, and settlement oversight.

REFEREES AVAILABLE ON REQUEST

Sam Abbaspour

CAREER PROFILE

Demonstrating a distinguished record of achievement as a consummate communications and marketing practitioner, I am poised to contribute my acumen as Communications Coordinator at Defence SA. I offer extensive expertise in conceptualising, executing and appraising sophisticated communication strategies that advance organisational imperatives and amplify stakeholder engagement across government, corporate, and not-for-profit domains. Throughout my career, I have orchestrated initiatives that demonstrably enhance digital engagement, fortify brand presence, and optimise operational processes to deliver measurable efficiencies. Renowned for my ability to cultivate and sustain strategic alliances with senior executives, ministerial offices, industry leaders, and community representatives, I excel in fostering collaboration to support multifaceted strategic priorities. Proficient in campaign architecture, media liaison, stakeholder communications, and event delivery, I thrive within fast-paced, high-stakes environments that demand agility, foresight, and initiative. Possessing formal qualifications in marketing and economics complementing my extensive experience, I integrate data-driven insight with creative communication to inform decision-making and optimise campaign outcomes. Passionate about compelling storytelling and unwavering in my commitment to excellence, I endeavour to strengthen Defence SA’s influence, reputation and strategic objectives in promoting South Australia’s defence, space and veteran sectors.

EDUCATION & QUALIFICATIONS

2019 - 2022

BACHELOR OF BUSINESS ADMINISTRATION (MARKETING AND ECONOMICS)

GPA: 4.93 | University of South Australia | Adelaide, SA

2018 YEAR 12

Norwood Morialta High School

KEY SKILLS & COMPETENCIES

• Strategic Communication Architecture: Mastery in conceiving, orchestrating, and appraising multi-channel communication strategies that align precisely with organisational mandates and stakeholder imperatives.

• Narrative Development and Persuasive Storytelling: Expertise in crafting evocative narratives for diverse mediums, transforming complex concepts into compelling, audience-appropriate content that resonates with target demographics.

• Digital and Social Media Governance: Accomplished in curating, scheduling, and monitoring digital content to stimulate engagement, safeguard brand integrity, and expand reach across multiple strategically aligned communication platforms.

• Media Engagement and Reputation Management: understanding of media ecosystems, adept at identifying newsworthy opportunities and producing meticulously crafted releases, speeches, and responses for maximum strategic impact.

• Stakeholder Relationship Cultivation: Proficient in forging and sustaining productive alliances with governmental, industry, community, and internal stakeholders to advance shared objectives and organisational reputation enhancement.

• Event and Campaign Execution: Skilled in the design, implementation, and evaluation of high-profile campaigns, launches, and events that heighten organisational visibility and influence within targeted priority markets and sectors.

• Brand Stewardship and Visual Identity Control: Ensures the fidelity of brand representation through strategic oversight of creative outputs, reinforcing a unified image and cross-platform message consistency across all communication channels.

• Analytical Insight and Data-Driven Evaluation: Employs advanced analytical tools, including Google Analytics and platform metrics, to measure performance and refine strategic approaches for optimal audience engagement and retention rates.

• Project Governance and Workflow Optimisation: Demonstrated capacity to coordinate concurrent projects, managing timeframes, budgets, and resources to meet critical deadlines under high-pressure operational environments.

• Editorial Precision and Linguistic Refinement: Exceptional writing, editing, and proofreading capabilities to produce flawless, persuasive and contextually aligned communications of the highest professional calibre and sophistication.

• Proactive Problem Resolution and Strategic Adaptability: Aptitude for anticipating challenges, devising remedies and recalibrating strategies to address evolving demands with precision, foresight, and strategic operational agility.

Oct 2024 - Current LEADER SYSTEMS | www.leadersystems.com.au

Adelaide, South Australia

Marketing Coordinator

Leader Systems is a premier Australian technology distributor specialising in delivering cutting-edge IT, cloud and cybersecurity solutions to a nationwide partner network. With a diverse portfolio spanning industry-leading vendors, the company provides tailored sales, marketing, and technical support to drive partner growth and market competitiveness.

RESPONSIBILITIES:

• Coordinate and deliver national marketing campaigns across more than eleven technology vendors, ensuring meticulous compliance with vendor governance frameworks and the highest cybersecurity standards.

• Develop, maintain, and validate comprehensive campaign documentation and financial records to ensure full audit readiness, regulatory compliance, and maximised vendor claim recoveries across all funded marketing initiatives.

• Manage end-to-end marketing projects, from scoping and planning through to execution, monitoring and postimplementation review, ensuring deliverables are met on time, within budget, and to the highest quality standards.

• Oversee project timelines, budget allocation, and resource management, implementing optimised workflow processes to drive efficiency, maintain accountability across stakeholders, and ensure the delivery of all marketing initiatives.

• Conduct in-depth market research and competitor analysis to identify emerging trends, inform campaign strategies, and enhance competitive positioning within the technology distribution and cloud services sector.

• Collaborate with internal creative teams and external agencies to produce high-quality marketing collateral, digital assets, and promotional content aligned to brand guidelines and vendor requirements.

• Monitor, analyse, and interpret campaign performance data using advanced analytics tools, providing actionable insights to refine strategies, enhance audience targeting, and improve ROI across multiple marketing channels.

• Coordinate multi-channel marketing activities, including email marketing, social media campaigns, event promotions, and targeted industry outreach, ensuring cohesive messaging, maximum reach and engagement outcomes.

• Manage vendor-funded marketing initiatives, ensuring strict compliance with co-marketing agreements and optimising utilisation of marketing development funds (MDF) to maximise campaign impact and strengthen vendor partnerships.

• Foster strong cross-functional communication between sales, vendor management, operations, and executive leadership to maintain alignment, address risks proactively, and ensure campaign success.

ACHIEVEMENTS:

• Campaign Workflow Optimisation: Re-engineered and streamlined campaign workflows to reduce vendor approval turnaround times by two to three days, significantly improving agility, accelerating go-to-market readiness and enabling faster capitalisation on time-sensitive opportunities across multiple high-value vendor partnerships.

• Process Improvement and Quality Assurance: Implemented targeted process optimisation and quality assurance protocols, achieving a 25% reduction in delivery errors, increasing operational precision, and enhancing stakeholder confidence across all vendor-aligned marketing initiatives and campaigns.

• Multi-Vendor Campaign Delivery: Launched multi-vendor campaigns across Microsoft, Acronis, Sophos, and others, delivering a 230–240% year-over-year increase in webinar attendance and producing all related email, social, landing page, and post-event resources in full compliance with vendor standards.

• Sales Enablement Development: Created partner sales guides, pitch decks, training packs, and incentive materials for Microsoft 365 Copilot, Security (Business Premium), and CSP changes, resulting in an estimated 25% improvement in partner activation rates and overall sales team performance across multiple market segments.

• AI Training Event Marketing: Drove high engagement through AI readiness events, attracting 80+ attendees to an Adelaide session with a 26% post-event consultation conversion rate, while coordinating digital and in-person training nationwide to strengthen market positioning and partner enablement capabilities.

• Partner Communication Enhancement: Strengthened partner communications by launching the “Leader Cloud Monthly Partner Update” series, achieving 40–50% open rates and increasing registrations for campaigns and training by over 35%, consistently delivering updates faster than competitors.

• Vendor Reporting Improvements: Enhanced vendor reporting standards by creating tailored post-campaign reports for vendors such as Sophos and Acronis, leading to increased MDF allocations for subsequent quarters.

• Record-Breaking Webinar Performance: Generated $119K in new monthly recurring revenue (MRR) by identifying an untapped opportunity and securing Microsoft’s longest-serving staff member for a record-breaking CSP requirements webinar with 597 registrations and 419 live attendees.

• Leader Expo Engagement: Drove record attendance at the Brisbane Leader Expo, attracting over 600 attendees, boosting regional partner engagement, and increasing uptake of Copilot-related offers through targeted invitations, segmented campaigns, and vendor-integrated sessions.

• Vendor Launch Execution: Introduced and operationalised new vendor launches including Dropbox Dash, EaseUS, and ViCyber, delivering comprehensive go-to-market strategies, landing pages, and cross-channel communications to position each brand effectively within the partner network

May 2023 - Oct 2024

Adelaide, South Australia

Communications Officer

Maxima is a leading not-for-profit organisation dedicated to supporting individuals in employment, training and community inclusion. Offering services across recruitment, disability employment, Indigenous employment and apprenticeships, Maxima partners with businesses, government, and community groups to create sustainable career pathways.

RESPONSIBILITIES:

• Collaborated with creative agency KWPX to design, develop, and launch a new corporate website on WordPress, significantly enhancing accessibility, navigation, and overall user experience for diverse audiences.

• Partnered with the Project Manager to produce new organisational ID business cards, personally capturing over 110 professional staff photographs to ensure consistent quality and brand representation across all business units.

• Conceived, developed, and disseminated engaging communication materials for both internal and external stakeholders, ensuring alignment with organisational objectives and brand positioning across multiple delivery channels.

• Authored and produced short-form storytelling content for social media and digital channels, working closely with graphic designers to maintain a consistent visual and tonal identity across all communication materials and campaigns.

• Planned, prepared, and managed social media campaigns, including content creation, audience engagement, and monitoring of platform activity to optimise reach and performance across target audiences and market segments.

• Researched, authored, and edited case studies, customer success stories, and “good news” features to highlight organisational impact across recruitment, disability employment, and Indigenous support programs.

• Produced short-format video content featuring internal and external stakeholders, optimising content for both social media promotion and internal engagement while enhancing audience reach, retention and overall message effectiveness across multiple targeted communication channels.

• Coordinated with internal design teams to produce consistently branded marketing collateral, brochures, flyers, and digital assets, ensuring alignment with organisational objectives, visual identity, and strategic communication priorities.

• Updated and maintained website content, ensuring accuracy, relevance, and timely publication of organisational announcements, while improving user experience, accessibility and alignment with evolving audience needs.

• Managed internal communication initiatives, including newsletters, executive updates, and scheduled campaigns, to promote an inclusive and collaborative workplace culture while strengthening employee engagement, transparency, and organisational alignment across all departments.

• Provided social media promotion support for organisational events, launches, and graduation ceremonies.

• Supported public relations and lead-generation activities through targeted campaigns and media engagement.

• Performed high-level editing and proofreading to uphold accuracy, clarity, and brand consistency across all written materials, ensuring compliance with organisational standards and industry best practice guidelines.

• Coordinated multi-channel communication projects, aligning timelines, resources, and deliverables to meet strategic goals and stakeholder expectations while maintaining quality, efficiency, and measurable impact across campaigns.

ACHIEVEMENTS:

• Delivered a Full Rebrand Across All Marketing Channels: Led the copywriting, creative content development, and strategic rollout of Maxima’s complete brand refresh across web, print, social media, and signage collateral. Developed updated tone-of-voice guidelines to ensure consistent messaging across all service areas, resulting in enhanced stakeholder confidence and a modernised public perception of the organisation’s capabilities.

• Created and Deployed the First Digital Newsletter: Designed, developed, and implemented Maxima’s inaugural internal digital newsletter, “Maxima Times”, reaching over 600 staff nationwide. Achieved an 86% average open rate, strengthening cross-department communication and internal engagement.

• Successfully Managed Tender Submissions for Government Contracts: Contributed high-quality copywriting, editing, and compliance checks for major government tenders, securing multi-million-dollar Disability Employment Services contracts. Collaborated across legal, compliance, and operational teams under strict deadlines, incorporating customer success stories with original interviews and photography as compelling evidence.

• Increased Social Media Engagement: Introduced a structured content calendar, optimised post timing, and integrated authentic storytelling from candidates and staff, driving a 45% increase in organic engagement on LinkedIn and a 102% growth in Facebook followers over 18 months across multiple targeted audience segments.

• Built Community Engagement Campaigns for Key Programs: Developed culturally sensitive and inclusive marketing materials in partnership with program managers for Indigenous, Disability, and Youth services. Delivered targeted campaigns aligned with key national awareness weeks, increasing referral volumes within targeted demographics by 17–22% through strategic outreach and stakeholder collaboration.

• Maintained Staff Morale During Major Organisational Uncertainty: Partnered with the executive team to deliver transparent, timely, and morale-boosting communications during a high-stakes government tender process. Produced CEO updates, organisation-wide bulletins, and internal media content that preserved staff trust, cohesion, and engagement, mitigating the risk of increased turnover during a critical period.

Melissa Dummigan

CAREER PROFILE

As an accomplished Acting Team Leader within the NDIA, I currently steward multidisciplinary teams in the delivery of participant-centric outcomes while advancing operational excellence, service quality and workforce capability. Eager to undertake new challenges, I aspire to contribute at the executive level as an EL1 Assistant Director in a substantive, ongoing capacity. I possess extensive expertise in Scheme operations, planning legislation, and evidence-informed improvement methodologies that enhance systemic efficacy and client experience. My leadership is underpinned by integrity, strategic foresight, and a steadfast commitment to inclusive, trauma-informed practice. I adeptly navigate highstakes scenarios, mediate complex conflict, and implement proactive strategies to preserve team wellbeing. Leveraging a robust foundation in performance optimisation, stakeholder engagement and developmental coaching, I effectively cultivate cohesive, outcomes-focused teams. I am particularly attuned to the needs of neurodivergent and disabilityaffected staff, offering nuanced, structured support that empowers sustainable contribution. Through the strategic application of data-driven insights and continuous improvement frameworks, I embed operational consistency and uplift organisational capability. My breadth of experience in service transformation, regulatory compliance and adaptive leadership equips me to steward the NDIA through its next phase of reform with gravitas, precision and compassion.

QUALIFICATIONS

Certificate IV in Disabilities

Certificate IV in Mental Health Peer Work

Certificate IV in Business Administration

Diploma in Mental Health Studies

Diploma in Teaching Skills for Educators

Diploma in Educational Psychology

Diploma in Social Work Studies

Diploma in Psychology

KEY SKILLS & COMPETENCIES

TAFE Chisholm TAFE

Wodonga TAFE

Box Hill TAFE

Alison.com

Alison.com

Alison.com

Alison.com

Alison.com

 Strategic Leadership and Team Oversight: Capacity to lead multidisciplinary teams with clarity, purpose and vision, cultivating high-performance cultures aligned to organisational goals, strategic objectives and long-term workforce sustainability.

 Complex Change and Reform Navigation: Adept at steering teams through legislative, operational and structural change, ensuring continuity, compliance, staff engagement and smooth transition across evolving policy environments.

 Performance Management and Accountability Frameworks: Experienced in monitoring outputs, addressing performance gaps, and embedding systems that uphold standards, enhance productivity and promote sustained workforce capability.

 Participant-Centred Service Delivery Expertise: Committed to tailoring planning processes around participant goals, needs and aspirations, ensuring respectful, empowering and equitable outcomes for individuals and families.

 Trauma-Informed and Inclusive Practice: Practises and promotes psychologically safe leadership, supporting neurodivergent, disability-affected and vulnerable staff with empathy, structure, dignity, and holistic communication strategies.

 Stakeholder Engagement and Advocacy Strategy: Builds productive, trust-based relationships with internal and external stakeholders, managing sensitive communications with confidence, cultural intelligence and professionalism.

 Policy and Legislative Interpretation: Fluent in navigating the NDIS Act, operational guidelines and broader legislative instruments to ensure defensible, ethical decision-making aligned with best practice.

 Workforce Planning and Development Insight: Designs and implements targeted workforce initiatives that address capability gaps, foster staff growth, succession, retention and strategic resourcing excellence.

 Quality Assurance and Continuous Improvement: Implements robust quality assurance mechanisms and drives iterative improvements to uplift operational standards, procedural efficiency and measurable client outcomes.

 Project Management and Service Innovation: Manages complex projects from conception to delivery, balancing competing priorities while introducing evidence-based service innovations that meet evolving community needs.

EMPLOYMENT HISTORY

Mar 2021 - Current NATIONAL DISABILITY INSURANCE AGENCY (NDIA)

Berwick, Epping, Preston and Box Hill, Victoria

Planner/Senior Planner & Team Leader (Various Teams) RESPONSIBILITIES:

 Lead, coach and share expertise and technical knowledge with peers and the broader site team, providing supervision and leadership as a Team Leader to achieve outcomes for Scheme participants in line with operational requirements.

 Collaborate with participants to identify the current and future supports necessary to make significant progress toward a person’s goals and aspirations, ultimately enabling better outcomes while consistently providing quality customer service.

 Facilitate mainstream and community support referrals to connect participants with appropriate resources, ensuring they receive comprehensive assistance tailored to their individual needs.

 Handle complex and sensitive conversations to understand how disability profoundly impacts daily living, assess support needs and identify instances when the individual would benefit from early intervention and proactive support.

 Conduct detailed planning conversations and thorough risk assessments in strict accordance with legislation, including extensive research, analysis, and application of relevant legislation in conjunction with all evidence provided.

 Actively participate as an integral and engaged member of the NDIA’s internal quality assurance framework, contributing to the continuous improvement of services and supports.

 Work collaboratively with participants and their carers to identify viable options and strategies to effectively achieve their plan outcomes, ensuring alignment with their goals and aspirations.

 Identify and report potential instances of fraud and critical incidents, taking actions to safeguard the integrity of the NDIS.

 Liaise and work cooperatively with a wide range of stakeholders, including service providers, to ensure the successful implementation and ongoing monitoring of the participant’s plan.

 Conduct comprehensive planning conversations and risk assessments while making reasonable and necessary decisions in accordance with the NDIS Act 2013, ensuring compliance and best practices.

 Deliver training as a Victorian Facilitator, empowering stakeholders with the knowledge needed to navigate the NDIS.

 Undertake project work, including collaborating with internal stakeholders such as fraud and reviews teams, to support strategic initiatives and enhance operational efficiency.

ACHIEVEMENTS:

 Enhanced Capability through Tailored Onboarding Support: Identified a critical gap in practical on-the-job training for new starters entering the program. Assumed responsibility for delivering comprehensive coaching, mentoring, and technical guidance to ensure they were equipped to perform core functions effectively and with confidence.

 Rectification of HR Process Oversights: Discovered that Team Leaders had not been adequately inducted into key HR processes, including the Enterprise Bargaining Agreement, probationary frameworks, and Annual Performance Plans (APPs). Took initiative to educate new starters on these requirements, facilitated the timely creation and update of APPs, and ensured probation plan alignment with agency expectations.

 Resolution of Performance and Engagement Concerns: Successfully managed a sensitive performance issue involving a new starter who had disengaged from both training and team support. Through a direct and empathetic one-on-one meeting, I addressed behavioural concerns and clarified role expectations. This discussion prompted the individual to reflect on their suitability for the position, leading to their voluntary resignation. The outcome prevented further disruption while maintaining professional integrity and care.

 Managing Stakeholder Aggression and Advocacy Overreach: Intervened in complex and high-pressure interactions involving external stakeholders, including providers acting beyond their remit as advocates. Exercised assertive, clear communication to educate all parties on appropriate conduct, roles, and responsibilities, referencing the NDIS Code of Conduct and Australian Consumer Law. Encouraged participants to seek independent advocacy where appropriate, reinforcing ethical service delivery.

 Addressing Legal and Ethical Breaches: Responded decisively to incidents involving unlawful stakeholder behaviour, including unauthorised recording of conversations, intimidation, and threats to staff. Led critical incident responses by terminating interactions where necessary, escalating to legal and security teams, updating records, and implementing protective measures to safeguard staff wellbeing. My leadership not only resolved immediate threats but also strengthened team resilience and assertiveness in managing similar future interactions.

 Inclusive Leadership and Neurodiversity Support: Provided empathetic leadership to a team comprising predominantly staff with disabilities, including neurodivergent individuals. Supported one overwhelmed team member through a gradual performance improvement journey, carefully balancing accountability with emotional sensitivity. Prior to transitioning teams, I ensured all staff had completed and updated their workplace adjustment passports, addressed concerns around leadership change and facilitated a smooth handover. Feedback from the team affirmed the positive impact of my leadership, with one team member expressing that I was the first leader to genuinely understand and work effectively with their neurodiversity.

 Driving Business Improvement Strategies: Contributed to the development of business improvement strategies by actively identifying and implementing world-leading practices in the disability support sector. This ensured that services evolved in alignment with industry best practices and emerging trends, leading to continuous service enhancement.

 Change Management and Training Leadership: Following the July 2022 legislative changes, I designed and facilitated training sessions incorporating change management skills for leaders to communicate these updates effectively to their teams. Additionally, I provided one-on-one coaching to staff, utilising my in-depth knowledge and leadership skills to ensure smooth transitions.

EMPLOYMENT HISTORY

ACHIEVEMENTS:

 Collaborative Project with Scheme Integrity Team (SIRT): Successfully completed a project with SIRT to investigate allegations of participant exploitation in specific accommodations. Through comprehensive evidence collection and strategic analysis of participant records, I collaborated with stakeholders and service providers, leading to critical insights that improved participant welfare and compliance with legislative and policy frameworks. Identified critical trends and issues overlooked by SIRT during the project, which led to the development of new strategies to enhance participant welfare. My feedback resulted in policy adjustments and strengthened monitoring efforts. I also uncovered discrepancies in provider practices, escalated concerns to safeguard participant interests, and initiated compliance discussions, improving service provider accountability.

Jul 2018 - Feb 2021 AWHINA SERVICES & AUTISM JOURNEYS

Melbourne, Victoria

Director/Business Owner

RESPONSIBILITIES:

 Developed and facilitated targeted training programs focused on capability building, empowering staff and key stakeholders with essential skills and in-depth knowledge to enhance overall service delivery.

 Delivered exceptional customer service consistently, fostering strong and meaningful relationships with clients, families, and community partners to ensure their complete satisfaction and trust in the services provided.

 Oversaw crucial administrative functions, including detailed bookkeeping and comprehensive accounting, ensuring accurate financial management and compliance with all relevant regulations and legal requirements.

 Managed various human resources functions, including effective recruitment, ongoing staff development, and performance management, to cultivate a positive, inclusive, and productive work environment for all employees.

ACHIEVEMENTS:

 Advocacy for Inclusive Services: Advocated vigorously for services within the Human Rights, Disability, and Education sectors, championing equitable access and comprehensive support for individuals with diverse and varied needs. This proactive approach contributed to increased awareness and resource allocation, enhancing the quality of life for those served.

 Management of Disability Support Services: Successfully managed a comprehensive array of Disability Support Services, ensuring the delivery of high-quality care and personalised assistance tailored to the unique and specific requirements of clients and their families. This involved coordinating multidisciplinary teams and implementing best practices to foster a supportive environment.

Apr 2001 - Jun 2018 SERVICES AUSTRALIA

(Formerly Department of Human Services) Melbourne, Victoria

Various Positions: Customer Service Officer, Team Leader, Authorised Review Officer, Learning Specialist and Senior Practitioner & People Capability & Engagement Officer

RESPONSIBILITIES:

 Identified learning and development needs focused on soft skills, effectively brokering and facilitating training programs, including specialised leadership and non-technical training initiatives.

 Facilitated one-on-one and group training sessions, providing reinforcement training, coaching, and mentoring to team members while delivering constructive feedback to enhance performance and skill development.

 Liaised with stakeholders regarding training initiatives, ensuring thorough planning and reinforcement to meet organisational goals and enhance team capabilities.

 Conducted audits of current engagement processes, providing insightful policy feedback and technical assistance for ministerial inquiries, ensuring compliance and effectiveness.

 Researched, investigated and analysed complex inquiries and appeals, making high-quality decisions grounded in current policy and legislative frameworks.

 Assisted Victorian Zones in investigating customer complaints, including Service Recovery complaints and ministerial enquiries, ensuring prompt and effective resolutions.

 Supported Authorised Review Officers as required, contributing to thorough and accurate review processes.

 Collaborated with stakeholders involved in the Victorian employment and participation telephone line and appeals process, providing clear explanations of decisions and feedback to staff members to foster a supportive environment.

ACHIEVEMENTS:

 Subject Matter Expertise: Served as a Subject Matter Expert and Delegate for Victoria across a broad spectrum of critical areas, including Induction, Quality Assurance, Urgent Payments, Appeals, Activities Management, Digital Systems, Privacy, Security, Nominee/Consent, Proof of Identification, Training, Customer Complaints, and Ministerial matters. This role involved providing specialised guidance and strategic oversight to ensure compliance and operational excellence.

 Enhanced Policy Support: Delivered Level 1-2 policy and legislative assistance to all Victorian Subject Matter Experts (Level 0) engaged in appeals. This initiative significantly enhanced their comprehension and capabilities in navigating complex regulatory issues, thereby improving overall team effectiveness and decision-making.

Senior Practitioner and Learning Facilitator & Engagement Program Support Officer - Combined Role (Jun 2003 - Jun 2018)

EMPLOYMENT HISTORY

ACHIEVEMENTS:

 Portfolio Management: Acted as the Victorian Appeal Portfolio Holder, skilfully overseeing triage processes to assess the appropriateness of setting aside decisions before escalation to the review team. Additionally, managed allocations and other related tasks, ensuring a streamlined workflow and timely resolution of appeals.

Authorised Review Officer - Centrelink (National Position) (2009 - 2010)

RESPONSIBILITIES:

 Provided expert assistance to Victorian Zones by investigating complex customer and ministerial complaints, ensuring a thorough and efficient resolution process.

 Conducted timely reviews of Centrelink decisions, meticulously interpreting and applying relevant legislation and policies to ensure accurate outcomes. Acted as a key liaison with stakeholders involved in the appeals process, facilitating clear communication and collaboration to ensure smooth case progression

 Prepared comprehensive case files for the Social Security Appeals Tribunal (SSAT), ensuring all necessary information and documentation were available for review.

 Identified emerging trends in appeals and decisions, providing insights to improve organisational processes and inform future decision-making practices. Championed quality decision-making throughout the organisation, ensuring that decisions were legally sound and aligned with policy requirements.

 Educated employees on proper decision-making protocols, promoting adherence to legislative guidelines and fostering a culture of quality assurance.

ACHIEVEMENTS:

 Tribunal Review Excellence: Achieved a 100% affirmation rate on decisions reviewed by the Social Security Appeals Tribunal (SSAT), highlighting the accuracy and integrity of my evaluations before the tribunal's closure. This achievement reflects my commitment to upholding standards of fairness and precision in decision-making.

 Impactful Policy Influence: Effectively influenced significant policy changes as a direct result of my decisions, showcasing my expertise and impact within the role. This accomplishment illustrates my ability to identify opportunities for improvement and drive meaningful change within the organisation.

Team Leader (Zone & National) - Centrelink and DHS (2004 - 2014, Various

Periods)

RESPONSIBILITIES:

 Provided comprehensive coaching and mentoring to staff, addressing performance issues, conducting performance reviews, and identifying and fulfilling learning and development needs to drive team excellence.

 Organised and managed all operational duties, including the coordination of team rosters, performance management processes, and ensuring seamless execution of daily activities.

 Supported the Zone by handling ministerial complaints and managing service recovery issues, ensuring timely and satisfactory resolutions to escalated matters.

ACHIEVEMENTS:

 Exceptional Customer Service Delivery: Demonstrated superior customer service skills by resolving complex staff and customer complaints at the Service Centre level, maintaining a high standard of service delivery and client satisfaction.

 Key Liaison Role: Acted as a primary liaison between stakeholders, including customers and internal departments, ensuring seamless communication and prompt resolution of requests, thereby enhancing operational efficiency.

 Performance Target Excellence: Ensured the consistent achievement of national work performance targets by implementing strategic initiatives that maximised team efficiency and productivity, contributing to overall organisational success.

Customer

Service Officer (2001 - 2003)

RESPONSIBILITIES:

 Delivered exceptional customer service by managing and resolving complex inquiries, including complaints and requests for explanations of decisions, ensuring a high standard of client satisfaction.

 Assessed customer claims with meticulous attention to detail, ensuring compliance with relevant legislation and policies.

 Facilitated the learning and development of team members, providing guidance and training to enhance team performance and knowledge.

 Utilised expert interview techniques and took formal statements, to gather essential information for decision-making.

 Applied analytical skills to interpret and apply complex legislation, ensuring accurate assessments and outcomes.

 Conducted assessments related to debt, proof of identification, privacy, and Freedom of Information (FOI) requests, adhering to stringent legal and procedural requirements.

 Provided technical, policy, legislative and systems support, ensuring smooth operations and compliance with standards.

 Offered specialised expertise in digital systems, privacy concerns, proof of identification processes, appeals, customer complaints, training, and ministerial inquiries, ensuring consistency and adherence to best practices.

ACHIEVEMENTS:

 NSS and PEN Systems Expertise: Acted as a Subject Matter Expert in the NSS and PEN systems, providing strategic insights and innovative solutions that significantly improved system efficiency and operational effectiveness.

 Payment Systems Authority: Served as a Subject Matter Expert in all payment systems, policies, and legislation, offering authoritative guidance that ensured compliance, streamlined processes, and supported informed decision-making across the organisation.

EMPLOYMENT HISTORY

1994 - 1997

OVERVIEW:

VICTORIA POLICE

Melbourne, Victoria

Police Constable

 In this role, I conducted extensive research and investigations that showcased my advanced interviewing and analytical skills. I gathered and evaluated critical information, compiling comprehensive police reports, witness statements, and briefs in accordance with criminal, traffic, and relevant legislative frameworks. In addition to overseeing watchhouse duties, I managed detainees and operated radar, breath testing and vehicle testing equipment to ensure compliance with legal standards. My role also included court-related duties, such as preparing legal documentation and providing sworn testimony during judicial proceedings. I prioritised delivering high-quality customer service and fostered positive community relationships through proactive engagement and assistance.

VOLUNTARY WORK

2018 - 2021

RESPONSIBILITIES:

DIFFERENT JOURNEYS - AUTISM PEER SUPPORT GROUP Volunteer

 As a volunteer with Different Journeys - Autism Peer Support Group, I provided exceptional customer service, peer support, and training. I also advocated for individuals with autism, liaising with government ministers, and handled various administrative duties to ensure smooth group operations.

2019

- 2021

RESPONSIBILITIES:

INTERCHANGE OUTER EAST

Volunteer

 As a volunteer with Interchange Outer East for two years, I facilitated leadership programs and organised recreational activities, helping to foster personal growth and engagement among participants.

2004

- 2009

RESPONSIBILITIES:

NORWOOD FOOTBALL CLUB - AUSKICK Volunteer

 As a volunteer with Norwood Football Club's Auskick program, I served as a coach for six years and led as Head Coach for 12 months. I developed and implemented training and session plans for both individual and group sessions, providing tailored support for participants with special needs. Additionally, I organised and hosted special events both on and off the field, fostering an inclusive and engaging environment for young athletes.

1995 - 1998 VICTORIA POLICE - BLUE LIGHT DISCO

Volunteer

RESPONSIBILITIES:

 As a volunteer with Victoria Police's Blue Light Disco, I was responsible for organising and hosting events, managing the café/canteen, and fostering community engagement. I collaborated with local organisations and secured sponsorships to ensure the success of these events, promoting positive interactions between law enforcement and the community.

PROFESSIONAL DEVELOPMENT

Leadership Growth Mindset for Leadership & Organisations Transformation Services

Certificate in Instructional Design (ADDIE Model) Udemy Academy

Youth Mental Health First Aid Mental Health First Aid

Standard Mental Health First Aid

Mental Health First Aid

Instructor Accredited Program Mental Health First Aid

PACE in Practice and NMT Training Berry Street

Autism Certificate Accreditation International Board of Credentialling & Continuing Education Standards Human Rights & Equality Laws for Disability Advocates Victorian Equal Opportunity and Human Rights Commission

Certificate - Biology and Behaviour in Psychology Alison.com

Certificate - Mental Health and Illness Alison.com

Information Session - Planning

Information Session - Consumers

Information Session - Providers

Various Webinars

Operational Guidelines

Starting on the NDIS

National Disability Insurance Scheme (NDIA)

National Disability Insurance Scheme (NDIA)

National Disability Insurance Scheme (NDIA)

National Disability Insurance Scheme (NDIA)

National Disability Insurance Scheme (NDIA)

National Disability Insurance Scheme (NDIA)

SERVICES AUSTRALIA TRAINING

 Alzheimer’s Australia - Dementia Specific - Cognitive Awareness Training | Australian Privacy Principles

 Building Community Partnerships | Business Improvement Including Continuous Improvement | Coaching

 Connecting to Community Services | Complaints & Feedback | Customer Service Including Intensive Course

 Customer Aggression, Conflict Management & Difficult Situations | Customer Demographics | Emotional Intelligence

 Decision Making Including Legal Background | Ethics & Values | Family & Domestic Violence | Fraud | Gender

 Homelessness | Indigenous Cultural Awareness | Leading Change | Leading | Learning | Legal Research

 Mental Health Awareness | Multicultural Awareness | Negotiation Techniques | Networking & Building Relationships

 Performance Management | Presentation Skills | Resilience | Privacy, Secrecy And Confidentiality | Quality & Auditing

 Records Management | Report Writing | Research & Analysis | Resolution of Difficult Situations | Security

 Social Security & Family Law | Wellbeing | Team Work Including Virtual Teams | Time Management | Voice Care

 Trainer Certification Level 1 & 2 | Work, Health & Safety Including Workplace Mental Health | Working with Legislation

AWARDS & RECOGNITION

2021 & 2022 Light Up Award - Nomination

Nomination for Business Excellence Award

of Human Services

Finalist Service Delivery Operations Victoria Department of Human Services 2016 Winner of Service Delivery Award Department of Human Services 2015 Certificate of Appreciation Department of Human Services 2015 Nomination for Business Excellence Award Department of Human Services 2009 Certificate of Appreciation Australian Government

2005 & 2006 Certificate of Appreciation Centrelink

1996 Assistant Commissioner Commendation Victoria Police

PROFESSIONAL REFEREES

Kate Fitzpatrick

Assistant Director

National Disability Insurance Agency

 (03) 8520 9809

 kate.fitzpatrick@ndis.gov.au

Mary Remminga

Acting Assistant Director

National Disability Insurance Agency

 0413 174 196

 mary.remminga@ndis.gov.au

M ILES FRECKMANN

As a visionary and results-driven executive with almost three decades of experience in strategic policy leadership, program management, communications and stakeholder engagement across the public service, I am eager to leverage my extensive background in leading large-scale, high-risk projects and implementing transformative policy initiatives as an Assistant Secretary, Senior Executive Service Band 1. With fifteen years of experience in executive level roles, I have honed my expertise in innovative leadership and communications roles across various Australian Public Service (APS) agencies. This experience has provided me with a deep understanding of government operations, particularly in policy development, stakeholder engagement and program delivery. I have successfully led communications strategies that have amplified government initiatives and enhanced public understanding of key national priorities. Most recently, I completed a contract as a Project Officer with the Australian Government’s Department of Infrastructure, Transport, Regional Development, Communications and the Arts. In this role, I assisted with the development of the 2024 White Paper on Future Aviation Policy, contributing to the strategic direction and policy formulation critical to Australia’s aviation sector. This experience has solidified my expertise in policy work and my commitment to advancing Australia's infrastructure and connectivity. I have been instrumental in shaping policy directions, establishing governance frameworks, and leading high-performing teams to achieve strategic goals. I welcome the opportunity to contribute to the Department’s mission, drive its objectives through effective leadership, strategic oversight and impactful project execution, whilst ensuring the continued advancement and connectivity of Australia's infrastructure.

QUALIFICATIONS & TRAINING

2022 Mobile Content Creation Certificate Australian Film, Television and Radio School 2003 Master of Marketing Communication University of Canberra 1977 Certificate, Film and TV Production School of Visual Art

OTHER TRAINING, LICENCES & CLEARANCES

 AGSVA Security Clearance (ID CS415721), Negative Vetting 1 Clearance (October 2021)

 Working With Children Check (NSW), WWC2116924E (Valid until 24/03/2025) | Current C Class NSW Licence

 Web Content Writing & How to Ensure Web Accessibility Courses | National Police Check Switzerland

KEY SKILLS & COMPETENCIES

 Strategic Leadership: Demonstrated expertise in guiding large-scale, high-impact initiatives by providing visionary leadership and strategic direction, ensuring alignment with organisational objectives and government priorities.

 Policy Development and Implementation: Extensive experience in developing, articulating, and executing transformative policy frameworks that address complex issues, support government objectives and deliver outcomes.

 Program Management and Delivery: Skilled in managing and overseeing complex, multi-faceted programs, ensuring they are delivered on time, within scope, and to the highest standards, while effectively managing risks and resources.

 Communications Strategy and Execution: Expertise in crafting and implementing communication strategies that enhance public understanding, foster stakeholder engagement and support the delivery of government policies.

 Team Leadership and Development: Proven ability to lead, mentor, and develop high-performing teams, fostering a culture of collaboration, innovation, and excellence that drives organisational success.

 Governance, Risk and Compliance: Strong knowledge of governance frameworks, with a track record of ensuring compliance with regulatory requirements, mitigating risks, and upholding best practices across all levels of operation.

 Project Management and Execution: Highly skilled in the end-to-end management of high-risk, high-profile projects, including planning, execution, monitoring, and evaluation, ensuring successful delivery in alignment with strategic goals.

 Innovation and Change Management: Adept at driving innovation, leading change initiatives, and implementing process improvements that enhance organisational efficiency, adaptability and long-term sustainability.

 Cultural Competence and Inclusion: Committed to fostering an inclusive workplace, understanding the importance of cultural competence and the ability to engage effectively with diverse communities, including First Nations Peoples.

 Communications and Public Relations: Experience in managing public relations campaigns and media relations, effectively shaping public perception, managing crisis and ensuring clear messaging aligned with government priorities.

 ICT Skills: Advanced in document creation with MS Office and Adobe Acrobat Professional, proficient in WordPress, audio/video production on Android/Windows and Google applications for document management and YouTube.

EMPLOYMENT HISTORY

Dec

2023 - June 2024

DEPARTMENT OF INFRASTRUCTURE, TRANSPORT, REGIONAL DEVELOPMENT, COMMUNICATIONS AND THE ARTS

Remote Work, Australia

Project Manager (EL2) Aviation White Paper Team (Contract); Transport Division RESPONSIBILITIES:

 Leveraged advanced writing, research, and procurement skills to contribute to the development of the 2024 Aviation White Paper, ensuring alignment with strategic policy objectives and delivering clear, well-researched content.

 Played a key role in drafting comprehensive white paper policies and associated fact sheets, incorporating insights from extensive research and consultations with various stakeholders.

 Initially tasked with creating a dedicated website for aviation careers, I led multiple rounds of inter-agency consultations. Although the initiative was eventually redirected due to a lack of broader governmental support, this process refined the project's scope and ensured resources were allocated efficiently.

ACHIEVEMENTS:

 Spearheaded the creation of a suite of resources for the proposed Gender Equity Charter in aviation, successfully navigating the department's procurement processes to secure the necessary tools and support.

 Designed and introduced a streamlined format for white paper fact sheets that was quickly adopted by the department’s communications team, enhancing the clarity and accessibility of key information for stakeholders.

Feb 2023 - Aug 2023

DEPARTMENT OF EDUCATION

Canberra, ACT

Senior Strategic Communication Officer (Contract), Early Childhood and Youth Division RESPONSIBILITIES:

 Authored and edited a range of web content, social media posts, and newsletters designed to support and promote the division's initiatives in early childhood education, ensuring that all materials were accessible and engaging for a target audience with a reading age of 8 to 9 years.

 Developed and implemented communication strategies to effectively convey key messages, enhancing the visibility and impact of the division's programs within the early childhood education sector.

ACHIEVEMENTS:

 Innovated a new format for case studies, highlighted by a compelling story on the Connected Beginnings program in western Sydney. This format emphasised the authentic voices of program workers, allowing them to share their experiences and insights directly, thereby enriching the narrative and fostering a deeper connection with the audience.

Feb

2021 - Jan 2023

AUSTRALIAN INSTITUTE OF ABORIGINAL AND TORRES STRAIT ISLANDER STUDIES

Canberra, ACT

Assistant Director (EL1, Successive Contracts); Media Engagement/Content Producer, Communications, Events and Publications Section RESPONSIBILITIES:

 Directed media management initiatives, crafting compelling speeches and content to elevate the organisation's profile while overseeing the production of various media, including podcasts, ensuring alignment with strategic goals.

 Led a team of staff and contractors, providing guidance and supervision to maintain high standards in content production, with a focus on accuracy, cultural sensitivity, and engagement.

 Developed and executed media strategies to enhance public awareness and understanding of AIATSIS projects and events, leveraging both traditional and digital platforms.

ACHIEVEMENTS:

 Successfully secured a groundbreaking media appearance for the AIATSIS CEO on The Project (July 2021), where they discussed the significant cultural shift towards the use of traditional place names in mailing addresses, marking a major milestone in media engagement for the organisation.

 Coordinated long-term strategic planning with SBS, resulting in a detailed, culturally rich report on the return of the Lardil headdress, featuring content from two countries, which highlighted the importance of cultural repatriation.

 Orchestrated comprehensive media coverage of the 2022 AIATSIS Summit, ensuring the continuous presence of ABC journalists, leading to multiple reports being featured across TV and radio news programs, thereby significantly boosting the event’s visibility and outreach.

EMPLOYMENT HISTORY

Dec 2016 - Dec 2020 SELF EMPLOYED

Geneva, Switzerland and Sydney/Tathra, New South Wales

Freelance Editor & Communications Adviser

RESPONSIBILITIES:

 Provided expert editing services and communications advice to doctoral and master’s candidates across Australia, ensuring their theses met rigorous academic standards, including clarity, coherence, and adherence to guidelines.

 Facilitated the development of academic content and related web materials, offering guidance on effectively communicating complex ideas in fields such as open access data collections and the adoption of cloud computing solutions by government agencies.

 Worked remotely with clients, maintaining consistent communication and collaboration to meet deadlines and achieve high-quality results.

ACHIEVEMENTS:

 Successfully edited numerous doctoral and master’s theses, enhancing the clarity and impact of complex discussions, particularly in emerging areas like open access to data and government cloud computing initiatives, thereby contributing to the candidates' academic success.

 Assisted clients in refining their academic and web content, ensuring that it not only met academic guidelines but also communicated new and innovative ideas effectively to a broader audience.

Sep 2013 - Dec 2016 UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES

Budapest, Hungary and Geneva, Switzerland

Online Tutor (Consultant)

RESPONSIBILITIES:

 Delivered specialised tutoring services for a UN agency, utilising text-based, English-language training materials to enhance the writing skills of staff and postgraduate students in the 'Writing for the Web' course.

 Provided critical editing and proofreading support to postgraduate students, focusing on the final stages of thesis completion to ensure high-quality submissions within tight deadlines.

ACHIEVEMENTS:

 Successfully completed seven consecutive contracts (September 2013 to December 2016) as an Online Tutor for the 'Writing for the Web' course, demonstrating a consistent track record of effective teaching and support.

 Contributed to the professional development of UNHCR staff and postgraduate students by improving their web writing skills and ensuring the quality of their academic work, which was crucial for their academic and professional advancement.

Jul 2004 - Jul 2012 DEPARTMENT OF BROADBAND, COMMUNICATIONS AND THE DIGITAL ECONOMY

Canberra, ACT

Senior Communications Adviser (Ongoing PAO3/EL1)

RESPONSIBILITIES:

 Directed the development and management of web content, ensuring it met strategic communication goals and adhered to the latest web standards. Collaborated with stakeholders to produce engaging and informative content that resonated with diverse audiences and supported departmental objectives.

 Managed internal communications initiatives, crafting clear and impactful messages to keep staff informed about key updates, policies and departmental changes. Designed and executed internal communication strategies to enhance employee engagement and organisational alignment.

 Produced, edited, and oversaw the creation of a wide range of publications, including official news releases, speeches, and reports. Ensured all written materials were compelling and aligned with departmental messaging and branding.

 Provided strategic communication advice and solutions to address emerging issues. Developed and implemented communication plans to mitigate risks, manage public perception and maintain the department’s reputation.

 Led and mentored a team of communication professionals, fostering a collaborative and high-performance work environment. Provided training and support to enhance staff skills, performance, and career growth.

ACHIEVEMENTS:

 Applied in-depth expertise in communicating with Indigenous communities, incorporating cultural protocols and sensitivities into all communication strategies. Enhanced the department’s ability to engage effectively with Indigenous stakeholders and address their specific needs and concerns.

 Spearheaded the development of a comprehensive web content management framework focused on web accessibility. Ensured compliance with WCAG 2 principles and the Australian Government's Web Accessibility National Transition Strategy, improving accessibility and inclusivity for all users.

 Earned recognition as a key member of the Australian Government's Community of Expertise in web accessibility. Contributed to the development and dissemination of best practices, guidelines, and training materials to promote accessible web design and content management across government agencies.

EMPLOYMENT HISTORY

Jan

2003 - Oct 2003

RESPONSIBILITIES:

AUSTRALIAN INSTITUTE OF ABORIGINAL AND TORRES STRAIT ISLANDER STUDIES

Canberra, ACT

Public Relations Officer (Temporary Transfer from ATSIC)

 Cultivated and maintained relationships with key journalists and media outlets. Acted as the primary contact for media enquiries, facilitating interviews, and managing media coverage to enhance the institute’s public profile and reach.

 Crafted compelling speeches for senior staff and stakeholders, tailored to various audiences and events. Promoted and organised events including conferences and book launches, ensuring successful execution and high engagement levels.

 Developed and implemented strategies for general publicity and promotional activities on behalf of the institute.

 Contributed to developing and enhancing the institute’s web presence, ensuring alignment with public relations goals.

 Assisted in the development and enhancement of the institute’s website, focusing on content creation and ensuring the site effectively communicated the institute’s mission and activities.

ACHIEVEMENTS:

 Successfully established and nurtured relationships with selected journalists, resulting in increased media coverage and positive representation of the institute’s initiatives.

 Coordinated and promoted high-profile events, including conferences and book launches, with notable success. Played a key role in the launch of “Paddy’s Road,” orchestrating a high-impact promotional campaign that garnered significant media attention and public interest.

 Delivered effective publicity support that contributed to heightened awareness and visibility for the institute’s events and publications, strengthening its overall public engagement and influence.

Jul 1995 - June 2004

RESPONSIBILITIES:

ABORIGINAL AND TORRES STRAIT ISLANDER COMMISSION

Canberra, ACT

Public Affairs Officer (Ongoing PAO3)

 Managed relationships with the parliamentary press gallery and ministerial staff, ensuring effective communication and media coverage of ATSIC’s initiatives and issues. Acted as the primary contact for media inquiries, facilitating interviews, and managing press interactions.

 Crafted speeches and news releases for ministers, ATSIC chairpersons and senior executives. Tailored content to address key issues, promote ATSIC’s agenda, and engage with both national and international audiences.

 Provided strategic advice on media tactics and issues management to senior executives. Developed strategies to address media scrutiny and political challenges, ensuring the organisation’s position was effectively communicated.

 Supervised a team of staff members, providing guidance and support in the execution of public affairs tasks. Ensured that team members were well-coordinated and aligned with the organisation’s communication goals.

ACHIEVEMENTS:

 Collaborated with colleagues to promote awareness of native title issues, Indigenous advocacy and cultural recognition through media releases and direct engagement with key journalists. Enhanced the visibility of these issues in both Australian and international media.

 Provided critical crisis and issues management advice during periods of intense media and political scrutiny. Played a key role in supporting the organisation through challenging times, maintaining its public image and effectiveness.

 Acted as the agency’s media spokesperson on various topical issues, representing ATSIC’s views and responding to media enquiries with clarity and authority.

 Wrote influential speeches for ATSIC’s Indigenous leadership on key topics such as reconciliation, native title, cultural recognition, and constitutional reform. This included serving as a writer-in-residence for the Australian Constitutional Convention in February 1998, producing speeches for First Nations delegates under tight deadlines.

 Authored numerous op-ed pieces on behalf of ATSIC’s Indigenous leadership, contributing to public discourse on reconciliation and Indigenous issues. Ghost-wrote a chapter for "Reconciliation: Essays on Australian Reconciliation," edited by Michelle Grattan and published by Bookman Press in 2000.

EARLIER WORK HISTORY

June 1993 - Aug 1994 NSW DEPARTMENT OF COMMUNITY SERVICES

Apr 1993 - May 1993 DEPARTMENT OF SOCIAL SECURITY

Jan 1992 - Mar 1993 AUSTRALIAN BUREAU OF STATISTICS

Oct 1991 - Feb 1992 SBS RADIO

Dec 1990 - Oct 1991 TRAVEL

Aug 1979 - Nov 1990 ABC RADIO

Public Relations Officer (Ongoing)

Clerical Officer (Ongoing)

Clerical Officer (Contract)

News Sub-Editor (Contract)

Career break/travel

Various Production and Management Roles

H ELEN BOURKE

linkedin.com/in/helen-bourke-b358649/

CAREER PROFILE

Demonstrating a distinguished record of executive leadership across the Australian Public Service, diplomacy and major international events, I am eager to leverage my extensive expertise to make a substantive contribution as Director, Honours and Awards at the Office of the Official Secretary to the Governor-General. Throughout senior roles within the Department of the Prime Minister and Cabinet, Department of Education, and the Department of Industry, Science and Resources, I have led initiatives of national and global prominence, including the G20 Leaders’ Summit, the ASEAN-Australia Special Summit, and Australia’s participation at COP26 Glasgow. I bring exceptional strategic foresight, political sensitivity and operational mastery honed through decades of experience navigating complex cross-government and stakeholder environments.

Recognised for Delivering under high public and ministerial scrutiny, I have elevated organisational capability, modernised systems and advanced intergovernmental collaboration through evidence-informed reform and visionary leadership. My professional ethos is grounded in integrity, impartiality and service excellence, complimented by an innate capacity to build trust, influence outcomes and lead high-performing multidisciplinary teams through transformational change. Possessing an unwavering commitment to the values of the Australian Public Service, I am motivated by the opportunity to uphold and enhance the integrity, reputation and contemporary relevance of the Australian Honours and Awards system, ensuring it continues to celebrate exceptional achievement, civic contribution and the spirit of Australians

KEY SKILLS & COM PETENCIES

• Strategic Leadership and Governance: Record of leading high-performing teams in high-profile environments, delivering strategic outcomes through sound governance, transparent decision-making, and performance accountability.

• Operational and Program Management: Skilled in directing multifaceted national programs, ensuring efficiency, accuracy and compliance in processes, database administration, and system improvements aligned with organisational priorities.

• Stakeholder Engagement and Relationship Management: Demonstrated success liaising with senior government officials, international partners and community representatives to strengthen collaboration, trust, and shared outcomes.

• Honours, Awards and Recognition Administration: Experienced in managing formal recognition programs and ceremonial initiatives requiring discretion, impartiality, and adherence to established policy and protocol frameworks.

• Analytical and Conceptual Thinking: Adept at interpreting complex information, identifying opportunities for improvement, and implementing evidence-based strategies to enhance program delivery and policy compliance.

• Change and Continuous Improvement: Skilled in leading reform, process modernisation, and technology adoption to improve efficiency, transparency and client service across dynamic organisational settings.

• Communication, Liaison and Influence: Highly refined written and verbal communication skills, with the ability to brief executives, prepare formal correspondence and reports, and influence stakeholders through credible engagement.

• Workplace Culture and People Development: Experienced in mentoring and motivating multidisciplinary teams, fostering respect, wellbeing, inclusion and professional growth in line with APS values and leadership frameworks.

• Technology and Data Systems: Proficient in EventsAir, Cvent, proprietary accreditation systems, simultaneous interpretation technology, Eventbrite, Zoom, and the advanced Microsoft Office Suite (Teams, Word, Excel, PowerPoint).

• Ethical Stewardship and Public Service Values: Deeply committed to impartiality, accountability, and ethical leadership, ensuring the highest standards of professionalism and integrity in representing the Office of the Governor-General.

• Strategic Planning and Policy Alignment: Experienced in aligning organisational objectives with national policy priorities, ensuring all initiatives are strategically integrated, evidence-based, outcome-focused and sustainably implemented.

• Risk and Compliance Management: Skilled in identifying, mitigating and monitoring operational, reputational and legislative risks while maintaining strong compliance with governance frameworks, statutory obligations and ethical standards.

• High-Level Advisory and Executive Support: Proven capability in preparing detailed briefings, comprehensive submissions and strategic recommendations for senior executives, ministers and advisory councils with precision, insight and discretion.

• Ceremonial and Public Engagement Expertise: Extensive experience managing high-profile ceremonial events, community recognition initiatives and formal programs that celebrate service, achievement and national unity.

AWARDS & RECOGNITION

2015 Secretary’s Award G20 Taskforce, Department of the Prime Minister and Cabinet

2010 Australia Day Award Health Reform Taskforce, Department of Health and Ageing 2001 Centenary Medal Meritorious Service to the Office of the Governor, Queensland

EMPLOYMENT HISTORY

June 2025 - Sep 2025 QUINTESSENTIALLY EXPERIENCES

Riyadh, Saudi Arabia

Head of Events & Experiences

RESPONSIBILITIES:

• Directed the strategic conceptualisation, planning and delivery of prestigious, high-profile experiences for government and luxury clients, ensuring flawless alignment with diplomatic protocols, brand values and client vision.

• Developed and presented comprehensive creative activation proposals that strengthened client engagement and elevated Quintessentially’s regional market presence, driving brand distinction and fostering long-term client relationships.

• Oversaw all aspects of program design, stakeholder liaison, vendor management and guest experience, maintaining uncompromising standards of quality, discretion and excellence across all high-profile events.

• Cultivated cross-functional collaboration between creative, operations and production teams to enhance workflow efficiency and innovation in event execution, ensuring flawless coordination and superior client outcomes.

KEY ACHIEVEMENTS:

• Successfully led the delivery of a series of bespoke, high-impact experiences for international government clients, earning executive commendation for excellence in event strategy, delivery and stakeholder management.

• Introduced enhanced planning frameworks and post-event evaluation processes that improved operational efficiency, creative consistency and client satisfaction across the division, driving continual improvement and service excellence.

Nov 2024 - Jul 2025 GEMS EDUCATION

Dubai, United Arab Emirates

Head of Events

RESPONSIBILITIES:

• Directed the strategic design, coordination and delivery of major institutional, corporate and community events across the GEMS Education network, significantly enhancing brand reputation, stakeholder engagement and organisational visibility.

• Developed a centralised events and promotions calendar and comprehensive events toolkit to empower schools in planning and executing high-profile events with consistent quality and alignment to organisational standards.

• Curated and implemented a revitalised company-wide recognition and awards program, celebrating excellence among teachers, students and parents through a premier gala event that strengthened organisational pride and visibility.

• Designed and executed a weekly high-profile parent engagement series to drive enrolments and promote the launch of the new School of Research and Innovation, achieving measurable growth in community engagement

• Created a detailed Events ‘Playbook’ providing standardised procedures, templates and guidance for more than 40 schools, fostering uniformity, professionalism, innovation and excellence in event planning, coordination and delivery.

• Established a Principals’ Framework of Events, mapping key milestones, planning cycles and communication protocols to enhance forward planning, consistency, accountability and collaboration across the GEMS Education network.

• Oversaw the development of corporate events calendars and internal engagement activities, elevating brand positioning, strengthening stakeholder connections and cultivating a unified community culture among staff and families.

KEY ACHIEVEMENTS:

• Developed and implemented the first centralised events ‘Playbook’ for over 40 schools, creating a unified and professionalised approach to event planning, logistics and delivery. This transformative initiative strengthened organisational identity, operational consistency and excellence across the entire GEMS Education network.

• Revitalised the GEMS Awards Program to international best-practice standards, introducing new award categories, judging criteria and recognition processes. Delivered a prestigious black-tie gala celebrating excellence among educators, students and parents, significantly enhancing organisational pride and community engagement.

Mar 2023 - Nov 2024 COP28, UNITED NATIONS FRAMEWORK CONVENTION ON CLIMATE CHANGE

Dubai, United Arab Emirates Manager, Green Zone

RESPONSIBILITIES:

• Led the strategic development, governance and execution of the COP28 Green Zone, a global platform enabling engagement between governments, civil society, private sector and youth on climate action.

• Designed the comprehensive Green Zone Strategy and KPIs in alignment with the UAE COP28 Presidency’s objectives, ensuring measurable impact, sustainability integration, innovation and strong multi-stakeholder alignment.

• Provided strategic advice to senior executives on program design, risk management and public communication, contributing to COP28’s enduring legacy of inclusivity, innovation and global collaboration.

• Oversaw program scheduling and venue logistics across multiple large-scale temporary builds, coordinating operational readiness, accessibility, safety and security for more than 70,000 daily visitors with precision and efficiency.

• Curated diverse and inclusive content across six major venues, amplifying non-UN accredited voices through thoughtprovoking panels, interactive exhibitions and cultural programming that inspired global collaboration and dialogue.

• Managed high-level partnerships with government entities, international NGOs, sponsors and creative agencies,

• fostering cross-sector collaboration, diplomatic engagement and shared sustainability outcomes.

• Supervised all expenditure, contracts and reporting to ensure fiscal responsibility, governance compliance and adherence to the highest international event management standards, achieving transparency, accountability and excellence.

KEY ACHIEVEMENTS:

• Led and delivered the most extensive and publicly attended COP Green Zone to date, with over 900,000 total visitors and 200+ events scheduled across seven venues, adjacent to the UN’s Blue Zone for the first time.

• Directed the end-to-end planning and delivery of the largest Green Zone in COP history, encompassing 200+ events, 250 sponsor activations and 100+ arts, cultural and innovation installations with record engagement and global recognition.

• Strengthened global stakeholder engagement by integrating cross-sector collaboration between civil society, youth, and private sector participants, significantly expanding access and visibility for climate action initiatives.

Oct 2022 - Apr 2023 PORTAS CONSULTING

Riyadh, Saudi Arabia

Events Expert Consultant

RESPONSIBILITIES:

• Provided strategic consultancy and operational expertise to the Ministry of Sport and the Royal Commission for AlUla (RCU) for the planning and delivery of large-scale events and activations under the Diriyah Season and AlUla Tourism initiatives.

• Designed and implemented comprehensive event readiness frameworks, operational plans and stakeholder coordination models to ensure seamless execution of large-scale, multi-venue sporting and cultural programs of national significance.

• Developed integrated communications, website and social media frameworks to enhance brand visibility, audience engagement and public outreach, strengthening the impact of government-led events.

• Coordinated complex event logistics including venue design, scheduling, hospitality and crowd management, maintaining rigorous adherence to safety, accessibility, compliance and international quality standards.

• Delivered strategic planning and advisory support to senior leadership, guiding evidence-based decision-making on event structure, budget allocation, sponsorship alignment and post-event impact assessment.

• Conducted detailed post-event evaluations in order to identify opportunities for continuous improvement, sustainability and stakeholder satisfaction, contributing to elevated standards of future program delivery.

• Strengthened collaboration between public and private sector stakeholders through effective negotiation, cultural awareness, diplomacy and stakeholder relationship management to ensure shared objectives were achieved.

KEY ACHIEVEMENTS:

• Successfully developed and implemented an event governance and readiness framework adopted by the Ministry of Sport for subsequent major Saudi seasons, improving coordination and accountability across delivery partners.

• Delivered advisory input that elevated the international profile of Diriyah Season, reinforcing Saudi Arabia’s reputation for world-class event management, cultural diplomacy and hospitality excellence on the global stage.

Jan 2022 - Nov 2022 OFFICE FOR THE ARTS

Canberra, Australia

Special Events Manager

RESPONSIBILITIES:

• Directed high-profile national and international public diplomacy initiatives on behalf of the Australian Government, including the conceptualisation and delivery of Australia’s COP26 Pavilion in Glasgow, showcasing the nation’s climate leadership, creative industries, innovation, sustainability and international collaboration.

• Led the end-to-end planning, coordination and delivery of nationwide consultation events supporting the development of the National Cultural Policy, engaging key stakeholders across the arts, entertainment and cultural sectors.

• Designed and implemented a consultation framework, overseeing venue selection, supplier engagement, contract management, and stakeholder communication to ensure seamless delivery and alignment with government objectives.

• Collaborated with senior executives, Ministers’ offices and industry leaders to ensure event outcomes reinforced policy direction, strengthened community engagement and upheld government transparency and accountability.

• Managed all operational logistics, event budgets and risk controls to maintain fiscal accountability, operational efficiency and strict adherence to public sector procurement frameworks, governance standards and compliance requirements.

• Oversaw the integration of creative content, branding and communications materials to promote visibility, inclusivity and alignment with government values, enhancing engagement and accessibility across all national public events.

KEY ACHIEVEMENTS:

• Directed Australia’s representation at COP26 Glasgow, successfully delivering a world-class pavilion and cultural program that elevated Australia’s international reputation for climate innovation and creative excellence.

• Led the rapid planning and execution of 14 national town hall consultations within three weeks, engaging stakeholders across multiple jurisdictions and delivering critical input into the formation of the National Cultural Policy.

Jun 2021 - Dec 2021 DEPARTMENT OF INDUSTRY, SCIENCE, ENERGY & RESOURCES

Canberra, Australia

Major Event & International Public Diplomacy Manager RESPONSIBILITIES:

• Directed the management of international and domestic public diplomacy for Australia’s participation in the United Nations Climate Change Conference (COP26) in Glasgow, representing the Australian Government on a global platform.

• Developed and implemented a public diplomacy and communications strategy, including social media, stakeholder engagement, media relations and digital content to enhance visibility and public engagement with Australia’s pavilion.

• Partnered with digital and creative teams to design and launch an interactive microsite showcasing Australia’s COP26 initiatives, ensuring accessibility and alignment with international communications protocols.

RESPONSIBILITIES:

• Coordinated the efforts of seven Commonwealth agencies and departments, facilitating intergovernmental collaboration, alignment of messaging and unified representation of Australia’s climate, innovation and sustainability agenda.

• Managed vendor procurement, contract negotiation and content development, ensuring all deliverables met deadlines, compliance requirements and brand standards.

• Oversaw event photography, videography and digital storytelling from Glasgow while coordinating remotely from Australia, maintaining operational excellence despite international COVID-19 restrictions.

KEY ACHIEVEMENTS:

• Directed and coordinated Australia’s public diplomacy efforts at COP26 Glasgow, successfully delivering a unified and impactful international presence despite the challenges of remote management.

• Enabled seamless collaboration across seven government agencies, strengthening interdepartmental partnerships and establishing a model for future cross-agency event coordination and diplomatic engagement.

Jan 2020 - Jun 2021 AMAALA (RED SEA GLOBAL) Riyadh, Saudi Arabia

Director of Events

RESPONSIBILITIES:

• Provided strategic leadership in event planning, governance and policy development for AMAALA, Saudi Arabia’s ultra-luxury integrated destination on the Red Sea, ensuring alignment with corporate strategy, stakeholder expectations

• Developed and implemented a comprehensive annual events strategy and calendar, encompassing sponsored, hosted and VIP experiences aligned with brand positioning, investor engagement goals and long-term strategic objectives.

• Curated and delivered high-end experiential events tailored for Ultra High Net Worth Individuals (UHNWI), investors and prospective clientele, reinforcing AMAALA’s global reputation for exclusivity, sophistication and operational excellence.

• Negotiated and managed sponsorship agreements with international brands and event partners, maximising marketing value, exposure and strategic return on investment while strengthening long-term global relationships.

• Oversaw public diplomacy and brand representation across global platforms, ensuring AMAALA’s participation in international events reflected the destination’s values, sustainability commitments and cultural authenticity.

• Directed public relations and ambassadorial initiatives, managing VIP representation, media partnerships and cross-promotional opportunities to enhance destination visibility, reputation and stakeholder engagement.

• Supervised cross-functional teams and vendors in the planning and execution of over 60 major events, ensuring operational excellence, budget control and alignment with overarching corporate objectives and brand standards.

• Promoted sustainability and cultural sensitivity across all event operations, embedding environmental, social and governance principles in accordance with global best practice frameworks.

KEY ACHIEVEMENTS:

• Delivered a world-class portfolio of luxury and investment-focused events that elevated AMAALA’s standing as one of the world’s premier sustainable destination brands, reinforcing its reputation for innovation and excellence.

• Secured high-value sponsorships and strategic partnerships with global luxury brands, significantly expanding AMAALA’s international reach, investor interest and media exposure across multiple markets and platforms.

May 2019 - Jan 2020 CRAFT GROUP

Riyadh, Saudi Arabia

General Manager Operations RESPONSIBILITIES:

• Oversaw all operational, staffing and strategic functions for a newly established national historic and cultural museum within the Diriyah district, ensuring operational excellence and alignment with cultural and educational objectives.

• Led the recruitment, onboarding and professional development of more than 55 tour guides, designing and implementing a comprehensive training program for Saudi nationals covering English language, cultural history, heritage interpretation, protocol, communication and first aid, ensuring workforce capability, service consistency and operational excellence.

• Authored and delivered detailed training manuals and operational guidelines, standardising service delivery and ensuring consistency across visitor engagement and educational programming while enhancing overall quality standards.

• Directed daily operations management, including budgeting, staff performance, scheduling and client relations, maintaining high standards of efficiency, professionalism and exceptional guest satisfaction outcomes

• Established quality assurance frameworks and performance benchmarks to monitor service delivery, safety and visitor experience across all museum operations, ensuring continuous improvement and accountability.

• Developed and implemented policy frameworks and procedural manuals governing visitor management, tour operations, risk assessment and staff conduct to reinforce operational integrity, accountability and compliance across all functions.

• Authored tender responses and business proposals to secure new contracts and expand the organisation’s operational footprint in heritage and tourism sectors, driving strategic business growth opportunities.

KEY ACHIEVEMENTS:

• Designed and delivered a national training program for tour guides, enhancing workforce capability and cultural representation while supporting Saudi Vision 2030’s localisation and tourism development goals.

• Successfully established operational systems and professional standards that elevated visitor experience and positioned the museum as a flagship cultural attraction in the Kingdom of Saudi Arabia, recognised for excellence and innovation.

RESPONSIBILITIES:

Riyadh, Saudi Arabia

Senior Operations Advisor

• Supported the planning and execution of major G20 events, providing high-level operational, logistical and Strategic expertise to ensure seamless coordination across venues, delegations and international stakeholders.

• Conducted detailed venue and hotel site analyses to determine suitability for G20 meetings and the Leaders’ Summit, developing operational handbooks and service level frameworks to guide consistent and efficient delivery.

• Managed procurement and contract negotiations for large-scale event infrastructure, ensuring full compliance, fiscal responsibility, cost efficiency and alignment with established G20 governance, risk and operational protocols.

• Contributed to the development of branding and event identity guidelines, ensuring visual consistency, professional presentation, diplomatic sensitivity and alignment with international summit standards.

• Assisted in the recruitment, training and professional development of team members to enhance workforce capability, strengthen operational readiness and ensure high-performance delivery across all G20 Secretariat functions.

• Coordinated the planning and delivery of five concurrent international meetings on behalf of Argentina and Japan (G20 Troika members), maintaining precision, discretion and excellence under demanding timelines.

KEY ACHIEVEMENTS:

• Introduced significant cost savings on a $13 million venue budget while serving as Director of Venues for the Australian Government’s G20 Taskforce, achieving substantial discounts through robust negotiations and strategic procurement.

• Headhunted by the Saudi G20 Secretariat as a recognised Subject Matter Expert in summit operations and global event planning to advise on strategy, contract management and delivery for an event calendar of 60+ international meetings

• Planned and delivered the first G20-hosted meetings in Saudi Arabia on behalf of Argentina (2018 host), managing complex logistics, stakeholder engagement and operational delivery to international diplomatic standards.

• Developed a suite of planning tools for the G20 Secretariat, including a Levels of Service Matrix and a series of operational handbooks to guide the planning and execution of Senior Officials’, Sherpa, Ministerial and Leaders’ Week meetings.

2013 - 2017 DEPARTMENT OF PRIME MINISTER & CABINET

Canberra & Brisbane, Australia

2016 - 2017 Director Venues and Events, ASEAN-Australia Special Summit

2016 Director Events, Community Engagement

2013 - 2015 Director Venues G20 Taskforce

Director Venues and Events, ASEAN-Australia Special Summit | Canberra, Australia

RESPONSIBILITIES:

• Appointed to lead event planning, venue management and operational delivery for the ASEAN-Australia Special Summit 2018, a landmark diplomatic engagement hosted by the Australian Government, ensuring international excellence.

• Directed a multidisciplinary events and logistics team to manage venue fit-outs, interpretation services, hospitality, branding and summit-related infrastructure within compressed timeframes while maintaining exceptional quality standards.

• Oversaw all procurement, contracting and supplier negotiations, introducing robust service level agreements and cost-control measures to ensure efficiency, fiscal accountability, transparency and maximum value for money outcomes.

• Managed the summit’s operational budget, implementing expense monitoring processes and delivering significant cost savings without compromising quality, security, diplomatic standards or stakeholder expectations.

• Coordinated interagency collaboration across federal departments, state governments and international partners to deliver a seamless, secure and high-calibre summit experience for ASEAN leaders and international delegates.

• Conducted a comprehensive location selection and feasibility study of more than 50 venues across four capital cities, providing detailed recommendations to the Prime Minister’s Office on optimal hosting locations and logistical feasibility.

KEY ACHIEVEMENTS:

• Led the location selection and feasibility project for the ASEAN-Australia Special Summit 2018, presenting detailed recommendations to the Prime Minister’s Office and securing endorsement for the chosen host city and venue.

• Represented the Department of the Prime Minister and Cabinet in Argentina to provide expert support and advisory input to the Argentine Government in planning for its upcoming G20 Presidency, strengthening international collaboration and knowledge exchange.

Director Events, Community Engagement | Canberra, Australia

RESPONSIBILITIES:

• Led the planning, coordination and delivery of major government events designed to strengthen national inclusion and multicultural engagement, ensuring alignment with policy objectives and community priorities.

• Directed the Community Engagement Program, developing a forward calendar of strategic events and outreach initiatives supporting the government’s social cohesion agenda and fostering positive intercommunity relations.

• Designed and implemented event management frameworks, policies and templates to standardise planning processes and ensure consistency, quality and compliance across departmental activities and external engagements.

• Partnered with faith leaders, community organisations and government agencies to develop events that promoted dialogue, understanding and unity, reinforcing mutual respect and cultural harmony across diverse communities.

KEY ACHIEVEMENTS:

• Provided strategic advice to senior executives and Ministers on engagement strategies that fostered positive relationships with culturally and linguistically diverse communities, strengthening inclusion, collaboration and public trust.

• Strengthened government engagement with Australia’s Muslim community by successfully planning and delivering the first Iftar Dinner hosted by an Australian Prime Minister, setting a precedent for future national inclusion and interfaith initiatives.

Director Venues, G20 Taskforce | Brisbane, Australia

RESPONSIBILITIES:

• Led the strategic planning, venue management and operational delivery for Australia’s hosting of the 2014 G20 Leaders’ Summit, one of the largest international events ever held in the country, ensuring flawless and global recognition.

• Formulated and implemented comprehensive project, logistics and risk management strategies to ensure seamless coordination across all summit venues, Sherpa meetings and bilateral sessions, achieving efficiency and collaboration.

• Conducted over 250 venue site inspections to assess suitability, compliance and security, producing detailed feasibility assessments and final recommendations to government stakeholders with precision and strategic foresight.

• Managed all fit-out, design and technical overlay for summit venues, including catering, audio-visual systems, interpretation services, delegate offices and media areas, ensuring world-class functionality and aesthetic presentation.

• Oversaw contract negotiation, procurement and budget management for a multimillion-dollar venue portfolio, introducing stringent cost-control measures and ensuring compliance with Commonwealth procurement guidelines.

• Coordinated with international delegations, protocol teams and security agencies to ensure all operational, cultural and ceremonial requirements were met, upholding the highest standards of diplomacy and event precision.

• Directed the planning and execution of cultural engagement activities to promote Australia’s identity, innovation and hospitality to world leaders and international delegates, enhancing the nation’s soft power and global image.

• Led the venues team in contingency planning and risk mitigation, maintaining full operational readiness for alternate summit sites if required, ensuring seamless adaptability under evolving circumstances.

KEY ACHIEVEMENTS:

• Managed the G20 Leaders’ Summit plenary sessions, ensuring flawless operations, VIP coordination and logistical support across all venues, while maintaining precision, protocol compliance and exceptional delegate experience.

• Enhanced Australia’s international reputation by delivering a world-class event that showcased Brisbane’s capability and hospitality as a global host city, reinforcing the nation’s standing in international diplomacy and event excellence.

• Delivered significant cost savings of $13 million on venue budgets through rigorous contract negotiation and supplier management, with the venues portfolio being one of the few summit areas to close under budget.

EARLIER WORK H ISTORY

2010 - 2013 Director Events

2009 - 2010 Director Health Reform Taskforce

2009 Director Operations and Venues

Pacific Islands Forum Taskforce

2008 - 2009 Event Manager

2008 VIP Operations Manager

2007 Lead Liaison Officer APEC

2005 - 2007 Protocol Officer

Department of Education, Employment and Workplace Relations

Department of Health and Ageing

Department of the Prime Minister and Cabinet

NSW State Government

World Youth Day

Department of the Prime Minister and Cabinet

The University of Queensland

2000 - 2004 Aide to the Governor of Queensland Government House; MAJ GEN Peter Arnison AC, CVO; Dame Quentin Bryce AD, CVO

QUALIFICATIONS

2022 - 2024 Master of Business Administration in Events Management Edinburgh Napier University, Scotland

1997 - 1998 Graduate Certificate in Professional Communications (Journalism) University of Southern Queensland

1991 Graduate Diploma of Education (Secondary Teaching) Griffith University, Queensland

1988 - 1990 Bachelor of Arts (Modern Asian Studies) Griffith University, Queensland

SELECTED TRAINING

• COVID-19 Mass Gathering Risk Assessment Training, World Health Organization

• Sustainable Events for Event Managers, Institute for Sustainable Events

• Leadership Development Program, Mt Eliza Business School

• Seating Arrangements, Protocol Bureau

PROFESSIONAL REFEREES

Mr Ridwaan Jadwat

Australia's Ambassador to the United Arab Emirates

 +971 50 446 5537

 ridwaan.jadwat@dfat.gov.au

Ms Julia Gajcak

Former Manager AMAALA Project Saudi Arabia

+1 713 384 4792

julia.gajcak@gmail.com

LEIGH FIDDES

Demonstrating exceptional proficiency as a strategically minded intelligence and investigations specialist, I am motivated to contribute my extensive expertise as an Intelligence Officer within the Australian Secret Intelligence Service (ASIO). With over seventeen years’ operational tenure in law enforcement and subsequent high-level engagements in private investigations, aviation security and protective services, I possess an elite capacity for critical analysis, threat detection, intelligence synthesis and covert intelligence gathering. My professional trajectory reflects a consistent pattern of excellence across complex, high-risk environments, where I have led cross-jurisdictional operations, synthesised multifaceted intelligence streams and safeguarded sensitive data with the utmost discretion. I bring nationally recognised credentials in government security, surveillance and investigations, coupled with advanced competencies in metadata interpretation, inter-agency collaboration, behavioural profiling and evidentiary brief construction. Valued for my integrity, resilience and ability to operate with composure under extreme pressure, I am now seeking to apply my investigative acumen, ethical fortitude, leadership capability and analytical precision in service of Australia’s national interests and global security imperatives.

QUALIFICATIONS

2025 Certificate IV in Government Security (Personnel Vetting)

2024 Advanced Diploma of Government (Investigations) (PSP60122)

2024 Certificate III in Investigative Services (CPP30619)

2024 Certificate II in Security Operations (CPP20218)

CERTIFICATIONS & TRAINING

Current ASIC Clearance (Exp: 27/06/2027)

2024 Level 4 International Bodyguard (PSD)

2024 Level 5 International Close Protection Operative Training

2024 Advanced First Aid (valid until September 2025)

2008 Emergency Management Arrangements Certificate

KEY SKILLS & COMPETENCIES

Recognition of Prior Learning via CLET Training

Recognition of Prior Learning via CLET Training

Recognition of Prior Learning via CLET Training

Bars Security Training Queensland

ASIC

Elite Training Australasia

Elite Training Australasia

Bars Security Training Queensland

NSW State Emergency Management Committee

• Investigative Leadership: Demonstrated mastery in the command and coordination of high-order investigations, including covert field operations, multi-agency synchronisation, strategic evidence acquisition and mission-critical threat response.

• Sophisticated Intelligence Synthesis: Highly adept in the multidimensional fusion of human, technical, behavioural and open-source intelligence streams to extrapolate threat trajectories and inform proactive national security interventions.

• Predictive Threat Analysis: Proficient in constructing advanced probabilistic risk models, identifying sub-surface threat indicators and devising anticipatory mitigation frameworks across diverse and dynamic threat landscapes.

• Decisive Operational Judgement: Proven ability to make rapid, evidence-informed, strategically aligned decisions awithin volatile, ambiguous and ethically sensitive environments, underpinned by calibrated tactical risk appraisal.

• Integrity-Centred Information Stewardship: Meticulous in the governance, classification, storage and ethical handling of privileged intelligence material in strict accordance with national legislation and internal confidentiality mandates.

• High-Precision Surveillance Operations: Extensive operational fluency in the deployment of surveillance technologies and methodologies, including encrypted communications, drone capture and discreet audio-visual interception.

• Analytical Communication & Briefing Excellence: Expert in articulating nuanced intelligence findings through cogent, high-impact briefings tailored for senior decision-makers, operational teams and inter-agency judicial authorities.

• Digital Intelligence & Metadata Exploitation: Command of digital forensics, metadata interpretation, cyber surveillance platforms and telecommunications analysis to extract latent intelligence and facilitate complex adversarial profiling.

• Strategic Inter-agency Liaison: Skilled in cultivating enduring collaborative frameworks with domestic and international intelligence entities, fostering synchronised responses, intelligence symbiosis and cross-jurisdictional operational efficacy.

• Cross-Cultural Intelligence Engagement: Adept at navigating multifaceted sociocultural dynamics with discretion, diplomacy and psychological acuity, enabling rapport building, community access and operational legitimacy.

• Forensic Legal Acumen: In-depth familiarity with statutory frameworks, regulatory provisions, procedural law and evidentiary thresholds governing classified intelligence activities and prosecutorial alignment across jurisdictions.

EMPLOYMENT HISTORY

Mar 2024 - Current BROOKSIGHT INVESTIGATIONS | www.brooksight.com.au

Barrington Group Australia | Bundall, Queensland

Personal Investigator (Part-time)

RESPONSIBILITIES:

• Conduct thorough interviews with claimants and witnesses in relation to workplace injuries, compulsory third party (CTP) claims, theft and other reportable or criminal incidents requiring detailed investigation and factual analysis.

• Obtain and analyse evidentiary material to compile comprehensive briefs for client use and legal review.

• Perform site reconnaissance and scene assessments to gather actionable intelligence and physical evidence.

• Undertake covert surveillance operations on individuals and properties, maintaining strict confidentiality, operational discretion and full adherence to legal protocols, ethical standards and evidentiary requirements.

• Utilise language translation tools to interpret and transcribe foreign-language content for investigative purposes.

• Prepare detailed written statements and investigative briefs, ensuring precision, objectivity and evidentiary relevance.

KEY ACHIEVEMENTS:

• Successfully executed a series of covert operations that identified and tracked over 190 stolen items. Operated undercover as a purchaser, which led to the recovery of property valued at more than $7,600 within three weeks.

• Completed multiple complex investigations with accuracy and discretion, consistently adhering to the specific legislative frameworks, procedural requirements and evidentiary standards applicable to each matter.

• Represented the organisation with professionalism, cultural sensitivity and integrity in all client and stakeholder interactions, maintaining the organisation’s high standard of service and reputation.

Apr 2025 - Current AUS

FLIGHT HANDLING

| www.ausflighthandling.com.au

Ballina Airport | Ballina, New South Wales

Ground Handler (Part-time)

OVERVIEW:

• As a Ground Handler at Ballina Airport, I am responsible for coordinating the safe and efficient loading, unloading and handling of aircraft baggage, freight and cargo. I operate ground support equipment and communicate with flight crews and air traffic control to ensure seamless ramp operations. My role includes aircraft marshalling, pushback, towing and positioning in line with strict regulatory and safety protocols. I also maintain accurate flight records and ensure the aircraft cabin is clean, presentable and compliant with airline standards.

Oct 2024 - Apr 2025 BULLSEYE

SOLUTIONS

| www.bullseyesolutions.com.au

Lennox Head, New South Wales

Security Officer (Casual)

RESPONSIBILITIES:

• Conducted both static and mobile patrols across a range of commercial and licensed venues to ensure the protection of assets, patrons and personnel, while maintaining strict compliance with RSA and RSG regulations

• Performed crowd control duties with a high degree of professionalism, employing de-escalation and non-violent intervention strategies to manage disruptive behaviour, uphold public safety and reinforce venue integrity.

• Executed secure cash-in-transit operations, overseeing the movement and safeguarding of high-value assets in strict alignment with organisational procedures, legal standards and risk mitigation protocols.

• Operated within control room environments, utilising surveillance systems to monitor premises, assess threats in real time, and coordinate prompt and proportionate incident responses to maintain operational security.

KEY ACHIEVEMENTS:

• Provided expert security consulting to a range of premises, offering tailored recommendations on CCTV placement and procedural enhancements to strengthen site security, improve operational visibility and reduce risk exposure.

• Installed surveillance software and CCTV systems to enhance monitoring capabilities and site coverage.

• Successfully intervened and restrained a violent offender attempting to carry out a knife attack on myself and a colleague, averting harm through rapid threat assessment, tactical positioning, composure under pressure, decisive judgement and the controlled application of advanced restraint techniques.

2020 - 2024 TRANSPORT, CIVIL, AND FUNERAL SERVICES SECTORS

New South Wales & Western Australia

Heavy Vehicle Driver, Mortuary Assistant & MC Driver, FIFO WA

OVERVIEW:

• After leaving the NSW Police Force, I held various operational roles where I developed a strong foundation in procedural compliance, stakeholder communication and situational awareness. My work as an MC and HC Driver demanded strict adherence to safety protocols, documentation accuracy, and regulatory obligations across high-risk environments.

• As a Mortuary Assistant, I demonstrated discretion, empathy and professionalism while managing sensitive operations and liaising with families, service providers and regulatory authorities. These positions strengthened my ability to work autonomously, manage risk, follow complex protocols, and maintain composure under pressure, which are directly transferable to investigative and security-based roles.

EMPLOYMENT HISTORY

2002 - 2019

NSW POLICE FORCE | www.police.nsw.gov.au Wagga Wagga, Cootamundra & Penrith, New South Wales Senior Constable & Acting Sergent

2018 - 2019 Wagga Wagga Local Area Command, NSW

2003 - 2018 Cootamundra Local Area Command, NSW

2002 - 2003 Penrith Local Area Command, NSW

RESPONSIBILITIES:

• Conducted a wide range of criminal investigations including assaults, fraud, drug offences, and serious traffic matters, ensuring strict compliance with evidence handling, legal standards and investigative procedural protocols.

• Led and coordinated frontline response teams and multidisciplinary first responders in high-pressure, operationally complex environments, ensuring seamless communication, tactical cohesion and effective incident resolution.

• Completed detailed administrative and operational reporting including statements, briefs of evidence, warrants and court submissions, ensuring factual integrity, clarity, judicial admissibility and internal compliance standards.

• Performed Lock-up Keeper duties while on call, managing detainee welfare, safety procedures and custody documentation with diligence, legal compliance, procedural accuracy and situational risk awareness.

• Undertook proactive intelligence gathering, analysis and risk assessment to support community safety initiatives and identify individuals at heightened risk of criminal engagement, criminal activity or social harm

• Responded rapidly to emergency incidents as a first responder, maintaining a calm and decisive presence while ensuring public safety, order, effective incident containment, community reassurance and operational continuity.

• Utilised advanced interpersonal and conflict resolution skills to de-escalate volatile situations and resolve high-risk confrontations with minimal force, maximum situational control, procedural fairness and tactical precision.

• Operated law enforcement vehicles under dynamic conditions in accordance with NSW Police driver standards, prioritising operational safety, efficiency, rapid response times, public road awareness and vehicle integrity

• Maintained crowd control and situational oversight at major public events such as concerts, NRL matches and the Sydney Royal Easter Show, ensuring safety, order, compliance, coordinated team response and incident prevention.

• Collaborated with national and international law enforcement bodies including the AFP and Interpol to support cross-jurisdictional operations, data exchange, intelligence sharing effectiveness and inter-agency collaboration.

KEY ACHIEVEMENTS:

• Conducted complex undercover surveillance operations that led to the identification and prosecution of high-risk and violent offenders through sustained observation, strategic planning, evidence collection and covert field engagement.

• Successfully coordinated inter-agency efforts across four Local Area Commands during the pursuit and arrest of armed offenders, ensuring operational cohesion, intelligence sharing, risk mitigation and tactical command oversight.

• Deployed electronic surveillance tools including listening devices, in-car video, and Automatic Number Plate Recognition (ANPR) systems to gather high-value intelligence and support lawful investigative outcomes.

• Drafted and submitted Call Charge Record (CCR) requests and judicial warrants to obtain telecommunications metadata critical to criminal investigations, ensuring procedural accuracy and evidentiary admissibility.

• Piloted and implemented a new method for roadside drug testing that improved detection accuracy while significantly reducing costs, resulting in statewide adoption, enhanced operational efficiency and improved public safety.

• Performed forensic vehicle speed assessments using time-over-distance calculations and video analysis to support motoring offence prosecutions, ensuring accuracy, integrity, legal compliance and evidentiary reliability throughout.

• Provided trauma-informed support to families, colleagues and victims during highly distressing incidents such as fatalities, missing persons cases and violent crimes, demonstrating empathy, professionalism, resilience and situational awareness.

• Managed shift operations and supervised personnel during complex or high-risk deployments, including training and mentoring junior officers to ensure readiness, accountability, operational effectiveness and procedural compliance.

• Developed customised spreadsheets and digital tracking tools to streamline data analysis and reporting, which improved operational efficiency, enhanced team productivity and were formally recognised by senior command.

AWARDS & RECOGNITION

2020 Commissioners Commendation for Courage NSW Police Force

2019 Certificate of Service with NSPF Commissioner's Sesquicentenary Citation NSW Police Force

2012 Certificate of Merit NSW Police Force

LICENCES HELD

• Current NSW Unrestricted Driver’s Licence (Classes: MC, R)

• QLD & NSW Security Licence: Crowd Controller, Security Officer (Cash in Transit, Monitoring, Unarmed)

• Private Investigator/Security Licence: Master Licence: 000109810 (NSW) Queensland: 4570847 New South Wales: S00008727

DYLAN GRIMWOOD

CAREER PROFILE

Demonstrating exceptional results as a tertiary qualified and accomplished professional at the Department of Veterans Affairs (DVA), I am in the process of relocating to Canberra and I am eager to undertake an ACT-based career opportunity with DVA with the desire to enhance my experience and undertake new challenges. Throughout my diverse career spanning thirteen years across the Australian Public Service, defence and hospitality industries, including my experience as a Delegate and Claims Officer at DVA, I have gained signiciant experience in developing and managing positive, strategic relationships with internal and external stakeholders at all levels, coordinating and preparing correspondence, whilst role modelling behaviours which are inclusive, collaborative, encouraging curiosity and innovation. Communicating clearly and professionally with influence and credibility, I possess highly developed written and verbal communication skills with broad experience engaging and collaborating with internal and external stakeholders at all levels. Leading by example with a high level of integrity, I understand and resonate with DVA’s mission to support and deliver government programs for war veterans, serving and former serving members of the Australian Defence Force, Australian Federal Police and their families.

QUALIFICATIONS & TRAINING

2023 - Current GRADUATE CERTIFICATE: NATIONAL SECURITY POLICY

Australian National University | Part-time via correspondence

2023 NSW GOVERNMENT INTERNSHIP PROGRAM - MARKETING AND COMMUNICATIONS

2018 - 2022

2022

NSW Government

BACHELOR OF ARTS (POLITICAL SCIENCE: INTERNATIONAL RELATIONS)

Double Major in Law & Society | University of Western Australia | 4.4 GPA, 63% WAM

Subjects Included: Public Policy, Human Rights Advocacy, Political Theory, Foreign Policy & Relations, Macroeconomics and Business Law

UNFCCC - MOCK NEGOTIATIONS | UNIVERSITY OF WESTERN AUSTRALIA

As a Representative for the African Union, our research team led global climate change efforts and worked to foster international collaboration through mock UN negotiations to reduce global CO2 emissions. By utilising strategic planning and analysis, we reduced emissions below the recommended target, which helped secure funding for the development of green infrastructure in Africa.

KEY SKILLS & COMPETENCIES

 Service Delivery: Provides end-to-end case management and responds to enquiries from clients about their entitlements

 Communication: Highly developed written and verbal communication skills, articulating messages clearly and succinctly.

 Analytical & Research: Well-developed analytical and research skills, with proven expertise in collecting and analysing data.

 Change Management: Drives innovation, initiates positive change in work practices, technology and business improvement.

 Strategic Planning: Supports the strategic planning process and understands concepts relating to strategic planning.

 Process Development: Drives business innovation with a commitment to developing and improving processes and systems.

 Team Leadership: Leads, motivates and mentors team members, monitoring performance and maximising productivity.

 Administration: Performs administrative functions efficiently including record keeping, filing and document preparation.

 Legislative Compliance: Understands, interprets and applies a range of government legislation, policies and procedures.

 Problem Solving: Maintains a solution-focused approach, effectively resolving issues and problems promptly and efficiently.

 Technology: Advanced expertise utilising various systems and software including MS Office Suite and in-house software.

 Time Management: Maintains a high level of organisation and time management, adapting and responding to change.

Apr 2023 - Current DEPARTMENT OF VETERANS AFFAIRS | www.dva.gov.au Perth, Western Australia

Sep 2023 - Current Delegate (APS5) | Permanent Impairment - DRCA Permanent Impairment Team Apr 2023 - Sep 2023 Claims Officer (APS 4)

The Department of Veterans' Affairs is a department of the Government of Australia and charged with the responsibility of delivering government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police, and their dependents. For administration purposes, the department forms part of the Defence portfolio.

Delegate

- Permanent Impairment (APS5)

RESPONSIBILITIES:

 Manage a caseload of claims under the Military Rehabilitation and Compensation Act 2004 (MRCA), the Veterans’ Entitlements Act 1986 (VEA), and Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

 Provide accurate information on current legislative requirements and handle Classified Defence material.

 Provide high-quality and direct service to clients, other government departments and agencies.

 Request information necessary to finalise each claim, follow-up and consideration of information.

 Seek input from Senior Delegates, Medical Advisers and Triage and Connect staff, as required.

 Finalise claims, Completion of Needs Assessments and Treatment Path Determinations.

 Discuss adverse findings with clients and advocates in a professional manner.

 Investigate and analyse data to secure evidence to support determinations.

 Commence claims in accordance with established policies and procedures.

 Provide a high level of operational support and advice to Team Leaders.

 Maintenance of claim records in DVA computer systems.

ACHIEVEMENTS:

 Consistently exceeded set KPI’s and undertook a larger caseload.

 Facilitated the planning and implementation of standardised phone service practices for new trainees.

 Assisted in training and creating local department SOPs on facilitating standardised formatting for outgoing documents.

Claims Officer (APS 4)

RESPONSIBILITIES:

 Answered a high volume of incoming calls and emails from clients in relation to entitlements or their case status.

 Managed cases and processed claims following processes and applying government legislation to the claim process

 Actively investigating claims, liaising with clients and stakeholders including but not limited to healthcare providers and medical experts to supply evidence to inform decision making, chasing up documents and referral letters.

 Conducted research and interpreted legislation to inform evidence-based decision making using sound judgment.

 Demonstrated high-level client service skills, including phone and written contact with clients and internal and external stakeholders, having difficult conversations from time to time using a patient and empathetic approach.

 Provided updates on claim investigations, request outstanding information and explain the claim journey to the client.

 Maintained detailed case notes and a keen interest in ensuring legislation is interpreted and enacted correctly

 Consistently helped others and have led a morning stretching group to boost morale and increase physical ability

ACHIEVEMENTS:

 Consistently exceeded weekly KPIs, receiving positive feedback from representatives, Veterans and management

 Established and proved myself within my team as a reliable, knowledgeable and driven member, playing a vital role in our development and overall positive morale in the team and across the department.

 Adapted to a different process due to a policy change. As this change was managed effectively, I was able to have a Veteran’s claim determined within just four days of allocation, responding positively to change and use it as a catalyst to improve my processes and contributing to a productive team environment.

Jan 2022

The Australian Security Intelligence Organisation (ASIO) is the national security service of Australia, responsible for the protection of the country and its citizens from espionage, sabotage, acts of foreign interference, politically motivated violence, attacks on the Australian defence system and terrorism.

RESPONSIBILITIES:

 Participated in a short online program that developed our understanding of Australian intelligence operations and procedures, involved the review of case studies, analysing data then reporting on our findings.

 Received a high score and offered to take part in recruitment rounds, which I declined due to other commitments.

PREVIOUS EXPERIENCE

May 2018 - Mar 2019 UNIVERSITY OF WESTERN AUSTRALIA

Perth, Western Australia

Research Assistant | 2018 NDIS White Paper RESPONSIBILITIES:

 Played an integral role as a Research Assistant in the preparation of the 2018 NDIS White Paper, using high-level external stakeholder engagement, fostering networks and relationships to influence research and align policy needs.

 Performed analysis of relevant regulatory matters to keep up-to-date with current state and federal legislation.

 Maintained quality standards to preserve the integrity of data and findings, wrote reports to summarise data.

 Analysed research data for the development and implementation of NDIS policy, further developing key programs in a quest to meet the needs of patients in rural communities

Jan 2020 - Oct 2023 SMOKING HOT & CO.

Margaret River, Western Australia

Director/Business Manager

RESPONSIBILITIES:

 Set the manage the day-to-day operations of the business from customer service to sales and financial management.

 Provided strong leadership to teams, managing and guiding staff to facilitate a positive culture and improve processes.

 Engaged with the community via marketing, events and sales, creating relationships with businesses and local government.

 Determined strategies to enhance company productivity by providing effective methods in business operations.

 Developed and implemented budgets, forecasts and financial projections, maximise growth and analyse cashflow.

 Demonstrated high level communication, interpersonal and negotiation skills, building effective relationships.

 Accountable for brand and product management, designing new products and facilitating production.

 Worked in close collaboration with farmers in the Margaret River region with an objective to develop a chili production and supply network in order to expand and supply a range of gourmet chilli products.

Jul 2017 - Dec 2022 CURB YOUR HUNGER | THE BIG RED 1954 CHEVY

Perth, Western Australia

Sous Chef & Business Development Manager

RESPONSIBILITIES:

 Provided strong leadership and direction, managing and directing a team of casual staff

 Actively contributed as a qualified Sous Chef, responsible for OH&S, cooking, food preparation.

 Undertook business networking to acquire new clients, develop new business and drive sales.

 Worked on sales, product development as well as all aspects of menu costings and design.

 Oversaw food preparation and organised small to large events and functions.

 Managed inventory and stock control based on requirements.

Pre 2017

RESPONSIBILITIES:

AUSTRALIAN DEFENCE FORCE - ARMY

TRW Holsworthy | Sydney NSW

Private, Infantry Corps

 Worked as an Infantry Soldier as part of a cohesive unit, gathered intelligence through patrolling and surveillance, participated in extensive initial and ongoing training, based at TRW Holsworthy.

DEFENCE FORCE TRAINING

2011 - 2012 Holsworthy, NSW - TRW 2011/2012 | Operation Talisman Sabre - Joint U.S. Military Exercise

2010 Kapooka - Basic Training | Weapons Qualifications - LF1 - LF6

2010 School of Infantry - Initial Employment Training

T INA DRAKE

As an accomplished Procedures Officer at the Australian Taxation Office with strong leadership skills, I am well-prepared to transition to the EL1 Procedures Manager role, bringing vast experience in regulatory compliance, strategic stakeholder engagement and procedural management With a solid foundation in managing complex stakeholder relationships, I excel at communicating and executing comprehensive strategies and procedural frameworks that align with and drive critical business objectives. Technologysavvy, I possess proficiency in both the front and back end of Sitecore and EKM, with hands-on experience in writing, creating, and publishing new procedures directly to EKM. Additionally, I maintain a comprehensive understanding of timelines and processes for each component of work, allowing me to create well-considered delivery schedules that align with available resources. My technical expertise supports my ability to streamline processes and ensure procedural accuracy and accessibility. In my previous roles, I have led team members, diligently defined and managed project portfolios and offered timely advisement to senior leadership on operational challenges and strategic solutions. Entrusted with final endorsement of deliverables, I ensure each aligns with the highest organisational standards. Additionally, I play an instrumental role in disseminating procedural updates and practice notes, actively engaging in staff rollouts to ensure cohesive and effective implementation. My advanced skill set in crafting and publishing communications, combined with a steadfast commitment to enhancing both staff and taxpayer experiences, positions me to significantly elevate the influence and effectiveness of the EL1 Procedures Manager role.

SELECTED ACHIEVEMENTS

 PRACTICE MANAGEMENT AND BUSINESS IMPROVEMENT: In May 2024, I was appointed Portfolio Lead for Technical Leadership and Advice (TL&A) within Practice Management (PM), chosen for my leadership, expertise in Superannuation and Employer Obligations (SEO), and experience in creating procedural and guidance documentation. My primary objective was to rebuild relationships and re-engage TL&A stakeholders, providing structured support for their procedural needs. Collaborating closely with the portfolio manager, I shared a vision of partnership with TL&A, focusing on a thorough review and update of procedural documentation. In initial strategy sessions, we identified five high-priority procedures for immediate review, and established clear timelines and deliverables to ensure alignment and accountability. To strengthen collaboration, I joined TL&A’s fortnightly procedural meetings and broader team sessions, proactively identifying challenges and positioning PM as a strategic, responsive partner. Through these discussions, I identified TL&A’s challenges with deliverability due to budget constraints and limited resources. In collaboration we introduced a prioritisation framework to focus on high-impact tasks, deferring maintenance activities to optimise resource allocation. I led the discussion highlighting priority action items which led to the rapid endorsement of two critical procedural documents within hours, streamlining workflows, driving business improvements, and enhancing the staff experience for case officers. This strategy not only achieved tangible progress but also built trust and respect among stakeholders, establishing a resilient, mutually beneficial partnership that aligns with our broader business objectives.

 DESIGNED AND DEVELOPED PROCEDURES, PROCESSES AND GUIDELINES: I was recently tasked with developing a comprehensive review and audit procedure for a high-risk, sensitive project within the Shadow Economy. Given the covert nature of this work, it was essential to integrate a deep understanding of risk factors throughout the process. Guided by an initial process map, I collaborated with stakeholders to address the complexities unique to this challenging area. A critical component of the procedure was aligning compliance practices, legislation, and policy with the needs of covert casework. I included detailed procedures on issuing Information Gathering Notices to support thorough data collection, protocols for conducting audits without notice ensuring we meet our legislative requirements and maintain investigation confidentiality, and guidelines for reviewing and managing Suspect Matters Reports ensuring no reference to these reports are noted within a case streamlining risk identification and mitigation. Essential elements, such as profiling and licensing checks, were also embedded as part of the initial and ongoing risk assessment to ensure a rigorous compliance approach. The draft Profile Review Procedure was presented to Shadow Economy stakeholders, who responded positively to its clarity and depth. Currently in the consultation phase, this procedure is being refined with stakeholder feedback to enhance its effectiveness. This experience underscored my ability to design robust procedural strategies that balance administrative needs with technical decision-making and comprehensive risk management.

 ACHIEVED OBJECTIVES IN CHALLENGING CIRCUMSTANCES: As Acting APS6 within Technical Design & Readiness (TDR), I led a team responsible for developing and testing procedures and support documents for the complex PAYGW Suspect Refund (fraud) work type. My selection for this role reflected my leadership in Shadow Economy Operations (SEO) and Engagement & Assurance (E&A), as well as my operational expertise in Operation Protego and compliance knowledge. Collaborating with senior leadership, I defined clear expectations, timelines, and deliverables aligned with the project’s strategic goals. My team faced an ambitious five-week timeline to produce essential procedural documents, including a Case Context Document, pre-issue audit procedure, fraud methodology, client profiling guide, Siebel-measurable decisions and outcomes, key conversation points and audit commencement/finalisation letters. I ensured these documents were accessible and actionable for SEO E&A staff, embedding detailed references to relevant ATO systems and procedures. Leveraging my compliance expertise, I integrated key tools like ECP Gadgets, ICP, BAS Analyser, and RAPT and Neo tools, enhancing each document's clarity and usability. In partnership with the SEO Risk & Strategy (R&S) team, I tailored new processes to SEO E&A’s specific needs, engaging stakeholders to refine guidelines for STP Blocking/Cancellation, ABN cancellation, and fraud suppressions. Throughout the project, I upheld high standards for accuracy, compliance, and team performance, driving my team to meet tight deadlines without compromising quality. This experience showcased my ability to achieve objectives in complex environments and lead a motivated, high-performing team dedicated to operational excellence.

 DEVELOPED TEAM AND MANAGED WORKFLOW: As a Team Leader, I demonstrated strong leadership in team development, workflow management, and risk identification. Through regular Compass performance discussions, I provided tailored mentorship to build the team’s capabilities, particularly focusing on less experienced colleagues handling pilot case initiatives. My guidance enhanced their analytical skills, enabling them to identify additional risks and elevate the team’s overall effectiveness. Identifying a procedural gap, I recommended incorporating a GST escalation point and suggested improvements to the STP gadget. Collaborating with SEO Risk & Strategy colleagues, we implemented these changes, strengthening procedural integrity. My expertise in taxation law and procedural frameworks was recognised by the leadership group, who invited me to join the Risk and Strategy team as an APS6. In this role, I contributed to finalising the Suspect Refund procedure, actively participated in cross-business focus groups and prepared executive materials on PAYGW fraud risk, emphasising its broad impact and strategic priority for the ATO. Once the Suspect Refund procedures were endorsed, I developed real-world examples of PAYGW fraud techniques for executive review, illustrating how fraudsters exploited false PAYGW reporting to obtain refunds, impacting departments such as SEO and Individuals & Intermediaries (I&I). I presented a detailed Webex session to Shadow Economy leadership and the Practice Management team on PAYGW Suspect Refund risks. Additionally, I led training for Shadow Economy case officers, covering risk indicators, escalation processes, and practical scenarios from the pilot, establishing myself as the primary mentor and contact for case officers in Suspect Refund work. Acknowledged for my effective communication, relationship-building, and data-driven decision-making, I was invited to join the Large Employer Team, where I launched Random Enquiry Program (REP) audits at the APS6 level. In REP, I conducted comprehensive reviews of large clients, ensuring compliance with PAYGW, Superannuation Guarantee (SG), and Fringe Benefits Tax (FBT) requirements for the 2020-21 financial year. My work in REP reinforced my commitment to compliance excellence and strengthened my reputation as a leader who drives results in complex, high-stakes settings.

 MANAGE AND MITIGATED RISK: During consultation with the Risk and Strategy team, I utilised my extensive knowledge of taxation law and policy to devise impactful risk mitigation strategies that quickly gained senior leadership’s attention. Recognising my expertise, I was invited to join the team as an APS6, where I contributed significantly to finalising the Suspect Refund procedure. My role involved cross-business focus group participation and preparing executive materials addressing PAYGW fraud risk, an issue confirmed as a strategic priority for the ATO. Once the Suspect Refund procedures received endorsement, I enhanced risk management by providing real-world PAYGW fraud examples for executive review. These cases illustrated sophisticated fraud techniques, highlighting impacts on departments such as SEO and Individuals & Intermediaries (I&I). I led a comprehensive Webex presentation for the Shadow Economy leadership and Practice Management team, detailing PAYGW Suspect Refund risk. I also organised Webex training sessions for Shadow Economy case officers, covering risk management, escalation procedures, and practical fraud scenarios uncovered during our pilot. As the main contact and mentor for officers in Suspect Refund work, I was recognised for my clear communication of complex risk strategies and my ability to build strong interdepartmental relationships. This recognition led to my selection for the Large Employer Team, where I initiated audits and reviews within the Random Enquiry Program (REP), a new SEO initiative providing insights into employer compliance with PAYGW, Superannuation (SG), and Fringe Benefits Tax (FBT). In REP, I conducted in-depth audits of large clients, ensuring compliance with PAYGW, SG, and FBT obligations for 2020-21, reinforcing ATO’s position on employer responsibilities and demonstrating my strategic approach to complex compliance risks.

WORK HISTORY - ATO

May 2024 - Current APS6 Procedures Officer

Jan 2023 - May 2024 Substantive APS6 Client Engagement Officer

Nov 2022 - July 2023 APS6 (Acting) Complex Case Officer

June 2022 - Jul 2022 Acting APS6 Team Leader (Now EL1 Substantive)

Jan 2020 - Sep 2022 APS4 Client Engagement Officer

Sep 2022 APS6 (Acting) Procedure Officer

Jul 2022 - Aug 2022 APS6 (Acting) Team Leader

June 2022 - Jul 2022 APS6 (Acting) Team Leader

Jun 2021 - Jul 2021 PS6 (Acting) Technical Officer

Apr 2021 - Apr 2021 APS6 (Acting) Team Leader

Jun 2019 - Dec 2019 APS5 (Acting) Education, Prevention & Support Officer

Mar 2019 - Jun 2019 APS4 Client Liaison Officer

May 2008 - Mar 2019 APS4 Client Engagement Officer (Compliance)

Oct 2014 - May 2015 APS4 Informal Reviews Officer

Oct 1999 - May 2008 Substantive APS4 & Acting APS5

Staff Experience and Practice Management

Shadow Economy Taskforce

Random Enquiry Program, Large & Government

Shadow Economy Taskforce

Shadow Economy Taskforce

PAYGW Risk & Strategy, Suspect PAYGW Refund

Treatment Design & Readiness, Suspect PAYGW Refund Pilot

Operation Protego (GST Fraud)

Superannuation & Employer Obligations

Superannuation & Employer Obligations

Small Business

Individuals - Temporary Transfer

Small Business (ITX) - Substantive

National representative, Small Business (ITX)

Compliance Field Operative, Goods & Services Tax

APS6 Procedures Officer | Superannuation & Employer Obligations (May 2024 - Current)

RESPONSIBILITIES:

 As an APS6 Procedures Officer, I lead the Technical Leadership & Advice (TL&A IA) portfolio, managing the portfolio with a focus on business processes and consulting on actionable items providing support and advice to team members and stakeholders. I am responsible for defining and managing the body of work while keeping the EL1 and EL2 informed of any emerging challenges or issues to ensure proactive and strategic responses. I oversee tasks, provide technical guidance and manage APS4 and APS5 team members, ensuring high standards across all deliverables. My role involves drafting and refining procedures and letters, remediating existing documents to align with our style guide and templates, and endorsing modifications of medium complexity as needed.

 Additionally, I develop and publish portfolio communications and alerts, ensuring stakeholders are consistently informed of critical updates. This role demands a blend of technical expertise, leadership, and stakeholder management to support procedural excellence. I also lead cross-functional collaboration, addressing changes to legislation and ensuring alignment across departments to enhance procedural accuracy and operational efficiency. Leveraging data-driven insights, I identify and implement process improvements that ensure procedures are compliant, practical and tailored to improve interactions for both staff and taxpayers.

Substantive APS6 Client Engagement Officer | Shadow Economy Taskforce (Jan 2023 - May 2024)

RESPONSIBILITIES:

 As a substantive APS6 Client Engagement Officer with the Shadow Economy Taskforce from January 2023 to May 2024, I conducted covert, unannounced audits to ensure compliance with tax obligations, rigorously following procedures to uphold confidentiality and investigative integrity. I performed extensive data matching and collaborated with internal and external intelligence agencies, including Austrac and ASIC, applying analytical skills to scrutinise clients’ bank statements and extract essential financial data.

RESPONSIBILITIES:

 In managing complex, high-risk cases, I employed investigative techniques to identify non-compliance in wage payments, superannuation contributions, and tax obligations. My work involved discreet investigations into egregious tax payers, companies and agencies, detecting non-payment issues and enforcing statutory obligations.

APS6 (Acting) Complex Case Officer | Random Enquiry Program, Large & Government (Nov 2022 - June 2023)

RESPONSIBILITIES:

 As an APS6 (Acting) Complex Case Officer in the Random Enquiry Program for the Large & Government team, I was appointed for six months due to my auditing expertise, strong communication skills, and capacity to manage complex cases under tight deadlines. My primary responsibility was to measure the taxation gap by identifying the discrepancy between taxpayers’ voluntary reporting and the theoretical tax liability if full compliance were achieved. I crafted detailed decisions that conveyed the ATO’s perspective, thoroughly documenting facts, evidence, and applying relevant legislation, while also considering penalties and interest.

 My role involved providing an objective assessment of taxpayer compliance, particularly in areas related to Employer Obligations and Superannuation, including PAYGW, Superannuation Guarantee (SG), and Fringe Benefits Tax (FBT). This involved identifying signs of non-compliance, such as hidden (cash) wages, to ensure accurate reporting. Additionally, I issued finalisation letters to taxpayers, clearly outlining the ATO’s position and the rationale behind each decision to reinforce compliance expectations.

APS6 Team Leader (Now EL1 Substantive) | Shadow Economy Taskforce (June 2022 - July 2022)

RESPONSIBILITIES:

 Leveraging my in-depth expertise in GST legislation and compliance, I led a high-performing team tasked with addressing emergent GST risks in a fast-paced environment. I provided strategic guidance and real-time insights to the leadership team, offering continuous feedback on additional risk factors to enhance procedural integrity. My ability to swiftly assess business activities allowed me to make immediate, informed judgments on potential fraud likelihood, a critical capability given the significant volume of electronic fraud within this operational area. As a Client Engagement Team Leader within the Operation Protego Team, I focused on the ATO's highest priority risk at the time: addressing substantial cases of GST fraud, where individuals created fictitious businesses to claim fraudulent refunds.

 My role involved managing a high volume of case turnarounds, adeptly detecting and confirming fraudulent activities while implementing effective strategies to safeguard ATO revenue. In this dynamic role, I navigated frequent procedural changes with agility, ensuring accuracy and compliance in all actions. I meticulously reviewed and approved each Case Officer’s audit findings and case determinations prior to the cases being streamlined, upholding rigorous standards of assessment. Furthermore, I mentored and motivated Client Engagement Officers, guiding them to achieve multiple case resolutions daily. My analytical and research skills were instrumental in distinguishing genuine enterprises from fraudulent ones, thereby contributing to the overall effectiveness and impact of the Shadow Economy Taskforce.

APS4 Client Engagement Officer | Shadow Economy Taskforce (Jan 2020 - Sep 2022)

RESPONSIBILITIES:

 As an APS4 Client Engagement Officer with the Shadow Economy Taskforce, I provided support, mentoring, and guidance to new team members, helping them adapt to policy changes and new projects within Shadow Economy Operations (SEO). I managed complex cases addressing compliance issues and tax evasion across varied segments, consistently ensuring accuracy and regulatory adherence. Crafting clear, structured decisions, I used advanced communication to simplify complex information for both internal and external stakeholders.

 I built strong client relationships, especially during COVID-19, fostering voluntary compliance and trust among small businesses. I also guided team members on audit processes, enhancing their technical skills and supporting departmental effectiveness. With expertise in Income Tax, Superannuation, Indirect Taxes, and the Penalty regime, I identified compliance trends and shared insights to improve procedural understanding. I meticulously recorded case actions in Siebel and issued Formal Notices under s353-10 of the TAA, supporting compliance and investigations.

APS6 (Acting) Client Engagement Team Leader | Treatment Design & Readiness, Suspect PAYGW Refund Pilot (Jul - Sept 2022)

RESPONSIBILITIES:

 As an APS6 Team Leader, in the PAYGW Risk & Strategy & Treatment Design & Readiness team. I led the development and implementation of new procedures and documentation for a Suspect Refund PAYGW product, including creating a detailed PowerPoint presentation and briefing for management and staff involved in the project. To meet the Director’s strategic objectives, I clarified timelines, deliverables, and expectations, allocating five weeks to produce essential documents such as a Case Context Document, pre-issue audit procedures, a fraud detection methodology, a client profiling guide, standardised outcomes for Siebel measurement, and key conversation points for addressing fraudulent payers and payees.

 As an active leadership team member, I delivered high-quality results under tight deadlines, drafting and refining documents to ensure clarity and usability for SEO E&A staff. Each document provided guidance on critical systems like ECP gadgets, ICP, BAS analyser, RAPT, and NEO, leveraging my compliance expertise to support knowledge transfer. Leading and mentoring my team, I developed escalation processes to address fraudulent STP data, collaborating with another SEO Risk & Strategy team to tailor this process for SEO E&A’s needs. I worked closely with stakeholders to define guidelines for (i) cancelling or blocking STP data, (ii) gathering evidence for ABN entitlement queries and (iii) adding fraud suppressions to client accounts.

APS6 (Acting) Team Leader | Superannuation & Employer Obligations (Apr 2021 - Apr 2021)

RESPONSIBILITIES:

 As an APS6 (Acting) Team Leader in Superannuation & Employer Obligations, I managed team operations and client engagement activities, ensuring high-quality outputs and successfully meeting critical targets ahead of the 30 June 2021 deadline. I facilitated regular Compass discussions, providing a structured platform to document goals, career aspirations, and progress, fostering a supportive and goal-focused team environment. I actively participated in meetings, promoting collaboration by effectively communicating information both upwards and downwards within the organisational hierarchy. This role demanded strong leadership and communication skills to align team activities with strategic objectives and maintain a high-performing team culture.

RESPONSIBILITIES:

 As an APS6 (Acting) Technical Officer in Superannuation & Employer Obligations, I applied extensive technical knowledge of policy, procedures, and legislation to support Case Officers in resolving complex cases. I acted as a primary resource for guidance on intricate compliance issues, ensuring decisions were comprehensive and aligned with regulatory standards. In this role, I also assumed a leadership capacity, motivating, mentoring, and coaching individuals and teams to meet critical end-of-financial-year targets. I held final responsibility for approving all case management work, meticulously reviewing each case to ensure accuracy and accountability before closure. This role required a balance of technical expertise and leadership to meet both team objectives and compliance standards consistently.

QUALIFICATIONS & TRAINING

2024 Thrive @ Work

2024 Introduction to the Superannuation System

2024 Embed Disability and Inclusion

2024 Being a Leader of Change

2023 New and Aspiring Leadership Program

2022 Leadership Essential Short Course

2022 One Habit at a Time Course

2021 Being a Good Ally and Unconscious Bias Awareness Training

Australian Taxation Office

Australian Taxation Office

Australian Taxation Office

Australian Taxation Office

Australian Taxation Office

Australian Taxation Office

Australian Taxation Office

Diversity Council Australia

2019 Train the Trainer Certificate Udemy Inc.

2019 Learning to Run Webinars Certificate Udemy Inc.

2018 Commonwealth Occupational Health & Safety Representative Training Fire & Safety Australia

2000 Diploma of Management/Human Resource Management

1999 Certificate of Business

VOLUNTARY WORK

South Metropolitan TAFE

South Metropolitan TAFE

2024 - Current Guide Dogs WA Trainer and Temporary Boarder

2018 - Current Telethon

Registered Volunteer

2020 - 2023 Servite College Exam Supervisor

2016 - 2020 Heart Foundation Door Knock

Registered Volunteer

2020, 2021 & 2022 Senator Basketball Team Team Manager

AWARDS & RECOGNITION

 Kudos (2 Sep 2022): Recognised for contributions to Operation Protego, focusing on preventing fraudulent refund claims and safeguarding substantial ATO revenue. Praised for quickly adapting to high-priority work and demonstrating enthusiasm and dedication to this critical task.

 Kudos (27 Jul 2022): Acknowledged for exemplary leadership while serving as Acting Team Leader. Commended for stepping up in the absence of the Team Leader and for providing exceptional support, care, and guidance to team members, helping maintain team cohesion and morale.

 Positive Feedback (28 Feb 2022): Applauded for commitment, adaptability, and proactive learning as an APS6 Case Officer within the Random Enquiry Program. Despite challenging coordination with team members across regions, demonstrated flexibility and self-motivation, excelling in new tasks with minimal oversight and actively participating in training and workshops.

 Internal Appreciation (28 Feb 2023): Commended by Phil Jones, SES1 Assistant Commissioner, for consistently positive performance. This feedback highlighted Tracy’s continuous contributions and reputation as a reliable team member within ITX, underscoring her trusted presence within the department.

 Promotion Acknowledgment (19 Apr 2023): Received warm welcome back and congratulations from the Client Engagement Director, EL2, for recent promotion. Recognised as a “star” team member, appreciated for ongoing commitment and as a valued contributor to the Shadow Economy initiatives.

 Team Collaboration Recognition: Recognised for exceptional teamwork and stakeholder engagement, resulting in the successful delivery of the PAYGW compliance program. The team displayed dedication, resilience, and an inclusive culture, contributing significantly to program outcomes by exceeding year-end targets and supporting overall departmental objectives.

 Leadership Program Completion (30 Sep 2023): Successfully completed the New and Aspiring Leadership Program, designed to strengthen leadership capabilities, emotional intelligence, and self-awareness. Acknowledged for understanding elements of leadership and influencing others, reinforcing the potential for future leadership roles.

 SEO Expo Contribution (24 Nov 2023): Recognised for outstanding contribution at the Perth SEO Expo, where Tracy’s bright and engaging booth presentation attracted significant interest. The creative and interactive setup, including “Super EO” characters, effectively raised awareness and enthusiasm about the SEO initiatives.

 Customer Service Excellence (19 Apr 2023): Commended for providing exceptional customer service, reflecting a commitment to the ATO’s values and cultural traits. Client feedback praised Tracy’s support, guidance, and demeanour, noting her positive influence on their experience through the Random Enquiry Program process.

 Shadow Economy Team Recognition (19 Apr 2023): The Shadow Economy Teams received recognition for their agility and resilience. Over the past 12-18 months, the team adapted to rapidly evolving ATO priorities, including new legislation and work types.

Hany Elbatoory

CAREER OBJECTIVE

Having achieved a high level of competency as an accomplished Operations Security Officer, Controller & Inspector Special Operations with the Department of Home Affairs, I am keen to continue my contribution to the Australian Border Force as a Director, EL2. Leading by example and achieving exceptional results in senior roles in the public service including previous contributions with the New South Wales Police Force and the Australian Federal Police, I have demonstrated proficiency in the overall development and execution of innovative strategies to deliver continued investigative and operational objectives within a motivated and cohesive team I have gained a sound understanding of the ABF operational environment with the ability to provide strategic direction and guidance whilst identifying and developing teams to support succession planning to meet current and future business needs and coach staff to identify career goals, strengths and development opportunities. Displaying strong leadership and consistently raising critical and difficult issues, I am adept in leading and working with staff in an environment of ongoing change and uncertainty and inspire positivity, flexibility and persevere with delivering results even in difficult circumstances.

KEY SKILLS & COMPETENCIES

• Display ethical and courageous leadership of operations

• Lead and support staff in ever-changing environments

• Provide operations leadership and management

• Develop strategic initiatives and strategic direction

• Lead, motivate, train, coach and empower staff

• Manage and review human resource requirements

• Improve resource allocation and management

• High level relationship building and sustainability

• Consider multiple perspectives and the impact of actions

• Identify and develop teams to support succession planning

• Foster honest and transparent communications

QUALIFICATIONS

PROFESSIONAL DEVELOPMENT

• Develops and implement initiatives and drive innovation

• Meet all regulatory and compliance requirements

• Sound financial management and budgeting skills

• Support teams through ongoing change and uncertainty

• Provide recommendations to enhance performance

• Respond to risks effectively and resolve problems

• Manage and implement projects and meet specifications

• Facilitate cooperation by sharing information

• High level of integrity, dependability and results-driven

• Meet and achieve departmental performance targets

• High level conceptual, analytical and writing skills

2017 - Current AUSTRALIAN BORDER FORCE |

Sydney,

www.homeaffairs.gov.au

New South Wales

Operations Security Officer, Controller & Inspector Special Operations

The Australian Border Force is a part of the Department of Home Affairs, responsible for offshore and onshore border control enforcement, investigations, compliance and detention operations in Australia. The Force was established on 1 July 2015 merging the Australian Customs and Border Protection Service with the functions of the then Department of Immigration and Border Protection.

Responsibilities:

• Design and implement the Australian Border Force Special Operations Risk Assessment to mitigate risks faced in operations.

• Formulate policy, procedures and training to build an Australian Border Force covert information and evidence collection method.

• Manage and oversee the overall quality and performance of the surveillance team and implement strategies to improve objectives.

• Maintain responsibility for the security of the Australian Border Force Special Operations, ensuring compliance with legislation.

• Ensure the alignment of the Australian Border Force Special Operations with the strategic goals of the Australian Border Force.

• Undertake the effective and efficient control of the national implementation of Human Source Management capability

• Maintain a flexible and positive approach to operational requirements and promote these attitudes across the team.

• Support SES to lead and implement change across the Department and support translation into practical strategies.

• Liaise with internal/external stakeholders including external law enforcement agencies, national working groups and committees, intelligence, investigations, border management area and DIPB Integrity to optimise outcomes from Special Operations activities

• Actively lead change and engage staff, empower and engage our staff meaningfully through effective change.

• Provide advice to National Manager and lead the response to threats to HS, Handler, Operatives and security breaches

• Develop, implement and review policy and procedure for the establishment of HSM, Techical Surveillance, Discreet Operations and SOST capabilities and monitor the performance of HS relationships, covert tradecraft, technical surveillance and defensive tactics for the betterment of the capability

2012 - 2017

2014 - 2017

NEW SOUTH WALES POLICE FORCE | www.police.nsw.gov.au

Counter Terrorism & Special Tactics Command | Various Locations & Areas

Tactical Operative - Tactical Operations Unit

2012 - 2014 Senior Investigator - Joint Counter Terrorism Team (JCTT)

JCTT is a multi-agency standing task force tasked with investigating terrorist threat Australia wide. Includes all state and territory police, Australian Federal Police, Attorney Generals Department and the New South Wales Crime Commission. The Tactical Operations Unit is tasked with resolving all high risk, terrorist and hostage rescue tactical operations in NSW.

Tactical Operative

(2014 - 2017) Tactical Operations Unit | Joint Counter Terrorism Team (JCTT)

Responsibilities:

• Arrange meetings with relevant partners raising awareness of threats in the community and establish areas to reduce risk.

• Identify the growing threat of sectarian violence within the Islamic community, implementing steps to mitigate risk to civilians.

• Provide key advice to senior commanders during counter terrorism tactical operations to bring positive conclusions and results.

• Deliver counter terrorism education lectures to a wide range of audiences, providing effective material and informative presentations.

• Act as an Advisor during the Lindt Café siege, providing guidance to Senior Police Commanders from the Counter Terrorism Command, offering critical information and advice on the background, history and political/religious affiliations of the perpetrator of the attack.

• Undertake tactical operations in a wide variety of crisis situations and high-pressure environments in a calm and professional manner.

• Offer direct advice to the Commander Counter Terrorism and Special Tactics, Commander Tactical Operations Unit, Commander Negotiations Units and Senior Police Psychiatrist during the event, delivering developmental information and key targets.

• Undertake operations for highly sensitive undercover tactics of an investigation ran jointly with Australian Federal Police.

Achievements:

• Negotiated with the Commander State Crime Command and the Commander Terrorism Investigation Squad to commence a joint investigation with Middle Eastern Organised Crime Squad to help diminish the threat of external violence and danger to civilians.

• Involved in leading a major joint investigation which resulted in the charging of three accused with religiously motivated violence

Senior Investigator (2012 - 2014) Joint Counter Terrorism Team (JCTT)

Responsibilities:

• Identify the growing threat of sectarian violence within the Islamic community and organise operational facets to mitigate dangers.

• Arrange meetings with relevant partners raising awareness of the threat and identify areas of improvement to help combat this

EMPLOYMENT HISTORY CONT’D…

• Lead a major joint investigation resulting in the charging of three individuals accused with religiously motivated violence offences

• Undertake highly sensitive undercover tactics of a human source driven investigation jointly conducted with Australian Federal Police, ASIO, Corrective Services, Victoria Police and the FBI to reach safes, successful and effective solutions to the issues raised.

• Deliver effective counter terrorism education lectures to New South Police, Victoria Police, Tasmania Police and ASIO

2010 - 2012 SPECIAL TRIBUNAL FOR LEBANON

Beirut, Lebanon

| www.stl-tsl.org

Professional Field Operations Officer & Field Security

The Special Tribunal for Lebanon is United Nations formed international criminal justice tribunal tasked with investigating the murder of former Lebanese Prime Minister Rafic Hariri. The Tribunal is based in The Hague and has an office in Beirut with a staff of up to 60 including investigators, armed security officers and administration staff.

Responsibilities:

• Operate effectively as deputy to the Head of the Beirut Office managing the operations of 60 field staff including investigators.

• Establish and maintain critical relationships with Lebanese Ministries of Justice, Foreign Affairs and Defence to facilitate operations.

• Maintain working relationships with critical donor nations including the USA, Netherlands, France and Britain to support outcomes.

• Establish and implement all security and evacuation plans in cooperation with Lebanese Armed Forced and Internal Security Forces

• Oversee the security and operational risk assessments and consistent compliance with operating safety and security standards.

• Operate in direct liaison with the office of the Lebanese Prime Minister in the fulfilment of extraordinary requests for assistance.

• Undertake command of joint security operations with the Lebanese Armed Force and STL Security Officers to reach objectives.

2005 - 2010 AUSTRALIAN FEDERAL POLICE

| www.afp.gov.au

Honiara, Solomon Islands | Dili, Timor-Leste | Various Locations

2008 - 2010 Federal Agent & Team Training Coordinator

2007 - 2008 Team Leader

2005 - 2007 Deputy Team Leader

The Australian Federal Police is the principal federal law enforcement agency of the Australian Government with a unique role to investigate crime and to protect the national security of the Commonwealth of Australia. The AFP is an independent agency of the Department of Home Affairs and is responsible to the Minister for Home Affairs and accountable to the Parliament of Australia.

Federal Agent & Team Training Coordinator (2008 - 2010) - Stability Response Team & Operational Response Group

Responsibilities:

• Undertake international stability operations Solomon Islands, East Timor and domestic high risk and public order operations.

• Develop and implement new tactics to allow for interoperability with defence personnel from Australia, New Zealand and Tonga

• Coordinate all team training and skill set maintenance for the Stability Response Team in Canberra, ensuring all knowledge is current.

• Present proposals to the national leadership team of the AFP undercover program, leading to the unprecedented deployment of Operational Response Group officers in support of undercover operatives within Australia, to reach positive results and outcomes.

• Facilitate and deliver training to a range of team to maintain individual knowledge of current operating policies and procedures.

Team Leader (2007 - 2008) - Air Security Officer Program | Sydney, New South Wales

Responsibilities:

• Provide effective leadership to approximately 40-armed anti-hijacking operatives deploying on domestic and international flights.

• Establish protocols for the reception of armed Royal Canadian Mounted Police anti-hijacking officers during the APEC conference

• Effectively and efficiently manage and maintain a record number of Air Security Officer deployments during the APEC conference

• Oversee and manage the reception of a record number of US Federal Air Marshalls during the duration of the APEC conference.

• Successfully implement a range of new Certified Agreements, Performance Development Agreements and Time Attribution System

• Act as the National Coordinator to oversee the successful implementation for the first of a risk-based deployment model

Deputy Team Leader (2005 - 2007) - Air Security Officer Program | Sydney, New South Wales

Responsibilities:

• Provide the clear and effective leadership of approximately 12 air security officers deployed on domestic and international flights.

• Lead the deployments of armed air security officers to USA, Singapore and Philippines, ensuring the provision of clear instructions.

• Manage and ensure the consistent adherence and compliance with the agreed protocols in partner nations during all operations.

• Develop and maintain critical and effective working relationships with partner agencies in the USA, Philippines and Singapore

2002 - 2007

AUSTRALIAN ARMY RESERVE

Sydney, New South Wales

Infantry Rifleman & Commando

1994 - 2005

2002 - 2005

1996 - 2002

NEW SOUTH WALES POLICE FORCE

Sydney, New South Wales

| www.police.nsw.gov.au

Senior Investigator Major Crime (Detective Sergeant)

Investigator Major Crime

1994 - 1996 Police Officer

The New South Wales Police Force is the primary law enforcement agency of the state of New South Wales, Australia. It is a servant of the Crown, independent of Government, although a minister of the Crown has administration. Divided into Police Area Commands, , the Police Force consists of more than 500 local police stations and covers an area of 801,600 kilometres in a state of some seven million people.

Senior Investigator Major Crime (Detective Sergeant) (2002 - 2005) - State Crime Command

Responsibilities:

• Provide the effective leadership and management of complex investigations targeting organised crime groups engaged in the supply of prohibited drugs, kidnapping, murder, shootings, firearms trafficking, armed robbery, fraud and perverting the course of justice.

• Utilise phone intercepts, a variety of surveillance devices, high risk sources and undercover operatives to undertake investigations

• Operate in cooperation with the AFP, other state and territory police and international law enforcement agencies for investigation

• Initiate the strategic threat assessment of Middle East based organised crime to identify groups or gangs presenting the highest risk

• Establish a strike force with a suitable frame of reference and assemble a multi-disciplined group with of 30 investigators for this.

• Successfully prosecute numerous members of high-level organised for a wide variety of criminal offences and illicit operations.

Achievements:

• Received the Operational Command Review Award for most outstanding and consistent leadership in major crime for the successful arrest and conviction of numerous high-level Outlaw Motor Cycle Gangs (OMCGs) ranking members

Investigator Major Crime (1996 - 2002) - Crime Agencies

Responsibilities:

• Conduct and undertake major organised crime investigations targeting prohibited drugs, kidnapping extortion, murder and firearms

• Utilise covert evidence gathering techniques; telephone intercepts, surveillance, undercover operatives and confidential sources.

• Build an expertise in criminal operations in Southeast Asian organised crime, gangs, armed robbery and Middle-Eastern crime

• Arrest and charge 6 offenders for the armed robbery of patrons at 12 pubs and clubs, overseeing the sentencing for 18-years.

• Arrest an escaped prisoner in a hijacked helicopter after being in custody for armed robbery offence where shots were fired

• Investigate numerous large commercial drug offences involving targets of South East Asian, Middle Eastern and Colombian origins.

Achievements:

• Awarded the Detectives Education Program Medallion for the most outstanding achievement during my service as Investigator. Police Officer (1994 - 1996) - Bankstown and St George Local Area Commands

Responsibilities:

• Perform uniform general duties at Bankstown and St George Local Area Commands for the local proactive crime team and drug unit

• Assume responsibility as a Community and Youth Liaison Officer to provide services and support for young civilians and offenders.

• Effectively and efficiently develop and deliver staff training packages for police working with Arabic speaking communities

Achievements:

• Achieved unprecedented cooperation with various community groups and the provision of services to the community.

• Selected for entry into plain clothes criminal investigation duties after the successful completion of one-year uniform duties

• Achieved one of the highest and intelligence submission and arrest rates in the Local Area of Command, reviving accolades.

EL2 DIRECTOR, CORPORATE SERVICES

Australian Competition and Consumer Commission | Position Number: EA2022/204

As a high-performing senior executive, I have consistently demonstrated the capacity to lead and embed a culture of excellence, accountability, and high achievement across complex operational environments. I bring an unwavering commitment to ensuring the consistent and effective application of legislative and regulatory frameworks across the Australian Public Service. I am now seeking to leverage this experience in the role of Director, Corporate Services (EL2) within your esteemed Executive and Enforcement Division, where I can contribute strategic leadership and exemplary management of Corporate Services.

Academically accomplished, I hold a Graduate Diploma in Legal Practice, a Master of Commerce, a Bachelor of Laws, and a Bachelor of Commerce, in addition to being an Associate Practising Accountant (APA). These qualifications have equipped me with robust legal, financial, and governance knowledge, which I have applied across diverse executive roles within the Commonwealth public sector.

I bring extensive senior management experience, underpinned by a proven track record of delivering strategic and operational outcomes within high-pressure environments. My current role as Acting Chief Financial Officer at the Office of the Commonwealth Ombudsman has been preceded by several key executive appointments, including Acting Director – Strategic Policy and Engagement, Acting Director – Postal Investigations and Industry Early Resolution, Acting Director – VFH Remedy, and Acting Director – ACT FOI. I have also held senior leadership roles with the Office of the Australian Information Commissioner, affirming my versatility and breadth of expertise.

A results-oriented and visionary leader, I possess a demonstrated ability to translate high-level strategic objectives into tangible, measurable outcomes that align with organisational priorities. I bring a disciplined focus to the operationalisation of strategy, ensuring initiatives are not only conceptually sound but also practically implementable across diverse functional areas. Through inclusive and consultative leadership, I cultivate a cohesive, high-performance organisational culture that values collaboration, continuous improvement, and accountability. I drive alignment between strategic goals and day-to-day operations, promoting shared ownership of outcomes and embedding clarity of purpose at all levels of the organisation. In every leadership role I have undertaken, I have upheld the highest ethical standards, modelling integrity, professionalism, and impartiality in strict adherence to the APS Values and the Code of Conduct.

During my tenure as Acting CFO, I led a multidisciplinary finance team comprised of three EL1s, and several APS5–6 officers. I undertook a strategic restructure, realigning the team into Financial Accounting and Management Accounting functions, enabling greater accountability and efficiency. I transformed a transactional, disengaged team into a strategic business partner function, embedded with a strong client service ethos. This included initiating regular financial performance dialogues with Branch Heads and Executive stakeholders, including the Chief Operating Officer, Deputy Ombudsman, and the Ombudsman. I successfully repositioned the finance function as an enabler of strategic outcomes by aligning financial insights with organisational priorities and increasing the visibility and value of the team across the agency.

My experience spans the full suite of corporate services, including financial strategy, procurement, HR planning, compliance, and governance. I have led corporate support functions in diverse contexts, and in my CFO role, I was directly accountable for overseeing financial management, procurement frameworks, strategic planning, and workforce resource allocation. I regularly advised Executive on organisational performance, financial risk, and resourcing implications of policy and operational decisions. I actively supported branches in strategic workforce planning, budget forecasting, and project investment analysis, positioning Corporate Services as an indispensable enabler of agency-wide performance.

I possess a clear understanding of the Australian Energy Regulator’s (AER) role in promoting efficient investment in, and use of, energy services for the long-term interests of consumers. I appreciate the AER’s mandate in regulating electricity networks and covered gas pipelines and its responsibility in determining revenue limits for network businesses. I am a confident and influential communicator with a demonstrated ability to represent the interests of the ACCC and AER at senior levels. I have successfully led cross-agency engagement and intergovernmental collaboration, supported by my strong negotiation, policy development, and stakeholder relationship management capabilities. My written and verbal communication skills are highly developed, and I am well-versed in preparing high-level ministerial briefs, policy papers, and strategic advice for senior executives.

STATEMENT

EL2 Executive Officer | The National Disability Insurance Agency (NDIA)

Demonstrating accountability for the execution of results as a high performing public service leader and change agent, I am eager to make a positive contribution to the National Disability Insurance Agency as an EL2 Executive Officer, supporting a better life for Australians with a significant and permanent disability and their families and carers.

I have achieved desired outcomes, liaising and negotiating with a wide range of stakeholders, providing advice and remaining accountable for the outcome of the continual improvement of projects and operations. In 2010, I accepted a new position in a Minister’s Office as a Departmental Liaison Officer to support a first-time Minister, the Minister for Manufacturing, Exports and Trade & Minister for Employment and Industrial Relations, his Chief of Staff, Executive Assistant, and team of Advisors during the Coalition’s first eighteen months of government during a transition period I set-up new systems and processes to manage communications between the department and Ministers office, setting up an efficient record keeping system to track every all information distributed by the Department to the Minister’s office. I facilitated introductory meetings between the Minister, his advisors and senior executives and chaired a weekly meeting with their media and communications team to ensure briefings contained detail required and submitted before public events. I reviewed correspondence, draft replies and briefing documents, established robust strong relationships with the Manufacturing, Exports and Trade and Employment and Industrial Relations division and departmental officers often commented how easy it was to liaise with the Minister’s office. Furthemrore, I assisted another Minister’s office to set-up systems and processes and was thanked by the Minister

Maintaining a responsive approach with experience adapting to change in complex environment, I embrace change and lead with focus and optimism in an environment of complexity and ambiguity. In March 2023, I accepted a 4-week secondment as Senior Advisor in the Great Ocean Road and Major Projects team. I was tasked to support Executive Director, Program Director and Managers to deliver the government’s commitment to progress infrastructure projects in the Geelong and Great Ocean Road region. During my second week, a colleague was unable to complete a cover briefing to support a submission for a sub-committee of cabinet meeting, hence I offered to prepare the covering brief. The submission topic related to a difficult project in Regional Victoria, maintaining sensitivity. I contacted and met with the division’s advisor to the Deputy Secretary to understand timelines for review and approval prior to the document package being issued to the Minister’s office. I undertook training of the updated eCabinet system and developed the draft covering brief. The cover brief was drafted promptly and the cabinet submission briefing pack was provided to my Executive Director for review and endorsement. The pack was endorsed by the division’s Deputy Secretary, the Department Secretary and Minister who approved the final version. Committee members were briefed by the Minister for Regional Development on key issues, providing government with an overview of the project and how the Department was mitigating risks.

 0411 719 977

 ericn8855@gmail.com

23 November 2024

Re: EL1 - Investigations and Dispute Resolution (Privacy and Investigation Stream)

Dear Sir/Madam,

Having gained a wealth of training, skills and experience as an accomplished law enforcement professional and inspirational leader with a commitment to best practice, community service, ethical and regulatory compliance, I am excited to be considered for the above position at the Office of the Australian Information Commissioner (OAIC) in the ‘Privacy and Investigation Stream’ as recently advertised Throughout my career in community service, crime prevention, covert electronic evidence, intelligence and investigative analysis, I have gained broad experience with the NSW Police Force including my current role as Analyst/Police Officer - Senior Constable and previously as Plain Clothes Police Officer, General Duties Police Officer and Web Content Editor. Additionally I am a dedicated member of the Association of Certified Fraud Examiners and appointed as Justice of the Peace through the Department of Communities & Justice NSW.

I am interested in being considered for this executive level role with a desire to spearhead compliance, enforcement and awareness across a dynamic regulatory area in relation to data protection and access to information regulation, overseeing the majority of Australian Government agencies and industry sectors which I believe would be both important and interesting work. I am excited at the opportunity to play a key role in progressing privacy and access to information issues and believe my ability to forge strong working relationships within government and across regulated entities would be well utilised in this regard. I am positive I would make a valuable contribution as an EL1 Investigations & Dispute Resolution with a proven record of achievement as a professional, dedicated NSW Police Officer with 10+ years’ experience working within areas of community policing, criminal investigation and covert electronic evidence, including 7 years working at the Telecommunications Interception Unit, High Tech Crime Branch as an Analyst.

Results orientated and achievement focused and with strong leadership skills, I have successfully resolved challenging problems, performed complex investigations, complied with legislation and policy frameworks whilst developing expertise to achieve outcomes for the business area. Whilst remaining aware of the progress of projects, I effectively divert allocated resources to projects of a higher priority. Additionally, I consistently seek ways to improve the work of the team and support the changes and improvements from the broader organisation. As an experienced investigator I identify the professional or technical requirements critical for success in any investigation or project and makes sure this is available to achieve all set objectives. I am recognised for maintaining an eye for detail and I am very meticulous when it comes to gathering and verifying evidence coupled with expertise in researching crucial information with a high degree of accuracy and extracting data using a range of open source and computer database applications.

Committed to professional development, I am undertaking a Bachelor of Laws and have completed a Graduate Certificate in Leadership and Management (Policing & Security); FBI Cyber Investigator Certificate Program; Prince2 2017 Project Management Certificate; Diploma of Government Investigations; Bachelor of Policing; NSW Police Force Investigators Course; Associate Degree in Policing Practice. Throughout my policing experience, I have effectively conducted and supported numerous investigations, spearheading evidence collection and management including covert electronic evidence, interviewing and compiling high quality reports and briefs of evidence. In my current role as an Analyst/Police Officer - Senior Constable, I am required to promote and monitor regulatory compliance under the Commonwealth Telecommunications (Interception and Access) Act 1979 (TIA Act) and possess a sound understanding of the TIA Act and Telecommunications Act 1997. Moreover I understand the importance of compliance and readily prepare documents and records for inspection by the Commonwealth Ombudsman and Law Enforcement Conduct Commission. I possess highly developed written communication skills with the ability to produce a diverse array of documentation across a variety of styles with the capacity to express ideas, concepts and facts clearly and concisely with information presented professionally to the targeted audience. I consistently keep abreast of regulatory compliance, developments and it’s application to the NSW Police record keeping requirements, often providing support and in-depth analysis to NSW Police Investigators on a range of legislative issues relating to obtaining interception warrants and stored communications.

Having worked in a fast paced and dynamic policing command, I am well-developed in taking reports and creating incident reports on crime, intelligence and policing related matters. I am highly adept at preparing investigation reports detailing factual information, investigative findings and writing progress reports to allow for recommendations and decision-making. I am proficient at writing situational reports for major investigations and incidents that require dissemination to senior management with the ability to tailor communication according to the audience or stakeholders’ ensuring it is clear, comprehensive and accurate, whilst always explaining information and complex concepts in an easy to understand format. I have been actively involved in multi-disciplinary and multi-agency investigations with routine exposure to heinous materials and online content such as child abuse. Moreover I have competently conducted numerous investigations into high volume crime such as theft, assault, fraud, drug trafficking, robbery and fraud. I have investigated sensitive matters involving child protection and spearheaded protection plans for children and victims of domestic violence. Additionally, I have successfully managed multiple cases, obtained search warrants and able to determine the scope, timing, momentum and direction of investigations to drive decision-making and meet time sensitive internal/external pressures, needs and requirements. I have always produced high quality briefs of evidence for prosecution and see my cases through finalisation at court and I am meticulous at managing electronic and file records with strong evidence collection and management skills, electronic data analysis and proficiency in interviewing witnesses, victims and suspects.

I possess exceptional analytical skills with the ability to use sound judgement and decision making with a high level of attention to detail and the ability to resolve problems through process analysis and systematic thinking. In my current work with the NSW Police Force in the Telecommunications Interception Unit (TIU) our unit has a mandate to support police investigations by facilitating the lawful interception of telecommunication services. On a regular basis, I am tasked to assess a high volume of warrant applications for Telecommunication Intercepts (TI) and often come across complex TI applications in my work.

On one occasion, I supported a serious kidnapping investigation, during which time I received four urgent TI applications to track the location of two offenders who were using multiple mobile services. In this situation, I first analysed the general information on the applications ensuring the TIU criteria for acceptance was satisfied. I then examined the criminal offences to establish whether these relate to a “serious major crime” or “serious offence” as defined under The TIA Act. Having proven the legislative requirements, I applied my investigative experiences to obtain a thorough understanding of the investigation by extracting facts from the application narrative and performing background checks on the offenders mobile services. In order to clarify details such as understanding the offender’s relationship to the victim, I communicated with the investigator and identified potential strategies and determined the overall accuracy, relevancy and reliability of the information in order to work towards a positive and mutually satisfactory outcome. For the initial authorisation, I ensured my knowledge of the investigation was succinct before communicating effectively to my manager by explaining and recommending approval. Once approved, I performed a preliminary analysis of the offender’s communication services to establish whether these are active by extracting information from multiple sources. I worked collaboratively with the telecommunications provider and used sophisticated covert technology to examine their communication services by analysing incoming and outgoing call logs, SMS and Internet activities. As a result, I produced my assessment via report to my Manager who approved the final TI applications. Subsequently, the AAT member issued the warrants and all four mobile services of the offenders were intercepted, which led to their location and arrest.

As an articulate, confident and highly experienced communicator, I accurately present information with a high level of proficiency both orally and in writing, translating complex information coherently and concisely for a range of audiences. One evening, an investigator required an urgent telecommunications interception warrant for his drug trafficking investigation. The investigator submitted the application and I carried out an assessment. The application did not satisfy the criteria for an after-hours/urgent response for an interception warrant. I informed the Investigator of the assessment and he was unsatisfied. The Investigator’s Supervisor, a Detective Sergeant contacted me demanding action and to speak with a Supervisor. As it was after hours, there was no Supervisor available. My task was to reach a mutually satisfactory outcome with the Detective Sergeant by supporting their investigation. I calmly explained to the Detective Sergeant clearly and concisely regarding the after-hours application criteria and processes for obtaining an urgent interception warrant, elaborating on the reasons for rejection and explained other matters for consideration including costs. I informed the Detective Sergeant that his investigation will be a priority and to do this, I will advise staff during business hours the following morning to process his application ASAP. I contacted my Supervisor and briefed him regarding my decision to knock back the application and that I would inform dayshift staff to prioritise his job. I emailed the Investigator, the Detective Sergeant and my Supervisor. I explained the phone discussion, the criteria and processes for an after-hours warrant and that I have informed staff to ensure their investigation would be a priority and would be actioned first thing in the morning. Positive outcomes were achieved as the Investigator and Detective Sergeant understood the policy concerning the after-hours response and was satisfied that I have made their job a priority.

I am experienced to work strategically in a dynamic regulatory context and across rapidly changing technological environments. I was involved in supporting a kidnapping investigation, where a victim/hostage was kidnapped for ransom. The offenders used a cross-platform messenging application to speak with the hostages’ family. Having obtained details of the potential suspect’s telecommunication service, my task was to facilitate interception of their mobile service to analyse evidence relating to them using any communications and capture evidence relating to the kidnapping. I first mapped out a plan to intercept the mobile service, preparing paperwork, warrant and liaised with various stakeholders such as investigators, legal, senior management and service providers to facilitate the interception under the TIA Act. Once intercepted, I used sophisticated internet analysis tools to examine the offender’s internet data activities ensuring adherence to the departments policies, procedures and regulatory compliance The communication platform and technology used by the offender was encrypted, presenting a challenging issue. I relayed information of interception and continually monitored the offender’s internet activities. As a result, the offender’s mobile service was intercepted and internet activities analysed. Due to encryption, no material of evidential nature was produced and I communicated this to the investigators to allow them to reassess their investigation strategies and formulate other plans to covertly capture evidence relating to the offence.

I understand the principles of the Privacy Act 1988, maintaining paperwork, departmental records and correspondence consistent with departmental protocols with an understanding of access obligations and restrictions in relation to systems, electronic records in line with staff access levels and delegations For example, an investigator enquired about the new Data retention Laws in Australia, and wanted to access “metadata” as part of his homicide investigation. He sought clarification on what communications content was kept by service providers so that he could apply to access retained data. I was tasked to learn quickly and look up the ‘data retention laws’ then advise the investigator of data that could be accessed according to legislation. I researched the relevant legislation under Section 187AA of the TIA Act, then printed and highlighted the tabled information and emailed to the investigator. I contacted him and explained the list of “metadata” that could be accessed for lawful purposes. The information I provided to the investigator supported his inves tigation and enabled him to apply for access to retained data that was crucial to his investigation.

Find attached my résumé which details my relevant training, skills, experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability and potential contributions for this executive opportunity. Feel welcome to contact me on 0411 719 977 or via email at ericn8855@gmail.com should you have any questions.

Yours sincerely, Eric Nguyen

STATEMENT (700 words)

As an influential leader with a strong knowledge of Australian taxation and superannuation law, I have delivered tax solutions to clients across different industries and guided team members by facilitating workshops on tax legislation issues to help with accurate interpretation and application of tax law. Within four months in the ATO’s Tax Assurance Team, I was promoted as a Tax Assurance Review (TAR) Leader for T500 private groups tax performance program to manage team and handle cases involving big 4 professional firms, resolving complex tax matters and issuing Administrative Binding Advice (ABA) to firms on behalf of the Commissioner and assisted other Private Wealth teams.

As a TAR Leader for T500 program involving top tier professional firms, I built effective working relationships which helped to achieve positive outcomes for clients and the team. I issued draft compliance guidelines (PCG 2021/D2) to allocate profits within professional firms involving taxpayers who redirect their income to an associated entity from the business or activity which includes professional services. Following the new guidelines, our team was overwhelmed with queries from firms to provide risk-assessments and advice for their existing arrangements on distribution of profits. I held meetings with stakeholders at top-tier firms, clarified their concerns regarding provisions in guidelines and explained their practical application in the light of commercial rationale. I issued general indicative advice by assessing their individual existing arrangements as low or high risk from guidelines perspectives and changes they should consider to be at low risk of ATO compliance. I received appreciation from my Team Director for my professionalism in handling the firms professionally and relieved their concerns for draft guidelines

Maintaining a client-centric approach, I engage with clients and provide expert advice to enable compliance with complex tax and superannuation issues. I recently provided Administratively Binding Advice (ABA) involving a national law firm seeking a pre-engagement tax advice to restructure their business model from a ‘goodwill firm’ to a ‘no goodwill firm’ through a buy-back of existing shares with a goodwill component and issuing new shares without goodwill in 3-5 years. I reviewed the client’s restructure proposal, shareholders agreements, company’s constitution and governing documents and prescribed share buyback procedures and goodwill valuation methods. I mapped tax issues arising from the restructure and shareholders over the transition period, researched and identified tax legislation by considering commercial rationale including subsection 159GZZZQ(2) and Division 16K of the ITAA36, Part 2J.1 Division 1 of the Corporations Act 2001 and s 112-20 of the ITAA 1997. Tax outcomes using various hypothetical scenarios i.e. change in market environment, effect of transition period on market valuation of shares and the application of Commissioner’s administrative treatment on capital gains in no-goodwill firms. As a result, the client was issued with the ABA with a clear interpretation of tax legislation supported by Court cases, Tax Rulings (TRs) and Tax Determinations (TDs). The client was satisfied with the resolution, the case was selected as a test case for Tax Assurance Team as a reference for any professional firm opting to restructure to a no-goodwill firm.

I possess an in-depth knowledge of business information systems, financial reporting systems, accounting and auditing procedures and evidence gathering techniques with experience retrieving information and customised reports from ATO systems including ECP, ICP, Scout, RAPT, MASCOT and Siebel. In public practice, I gained strong experience in various financial accounting systems including SAP, XERO, MYOB and QuickBooks. As a tax professional for 7+ years with a background in tax advisory and compliance coupled and rigorous academic training in tax legislation, I have successfully diagnosed situations correctly and mapped a methodology to research and identify the correct tax legislation applicable to each situation, communicate accurate interpretation of legislation with clients in a simple, understandable manner, whilst gathering information and data from various sources. At the ATO, I have gathered information including documents evidencing an intention, election, choice, estimate, determination or calculation including paper and electronic communication

Driving efficiency and compliance I have developed various policies and procedures as a Tax Accountant (Tax Advisory & Compliance), which have helped to accurately advise and guide clients in the set-up of new business structures, ASIC compliance, Single Touch Payroll reporting, Fair Work Modern Awards compliance, superannuation and other due diligence.

STATEMENT

EL1 Assistant Director - Pacific Foreign & Development Policy & Implementation | Position No: A607/2020 | DFAT

Demonstrating significant successes in high-level communications and policy advice, I am eager to contribute as an EL1 Assistant Director - Pacific Foreign & Development Policy & Implementation, having achieving outcomes in cross government and whole-of government settings. My experience undertaking complex work under limited direction can be evidenced whilst implementing the Commonwealth Scholarships Program for Young Australians, where I conducted research and analysis to build an evidence base for regional borders, based on proportion of unemployed youth in each region. I analysed occupations in demand and growth industries. Once a list was developed, I liaised with stakeholders to refine occupations and create a final list that is used today. I effectively completed this work with an APS5, managing the project and executing all tasks, maintaining the project plan, adhering to a timetable and updating my Supervisor

I am highly skilled in developing evidence-based, complex policy proposals that meet government needs, which have consistently been accepted due to clear arguments presented. Recent policy proposals include the borders for the ten regions where the program is being delivered. This research was sound and used by another team who must implement the Industry Training Hubs in the same ten regions as the scholarship program I exercised judgement in researching and determining the borders for the ten regions which the Industry Training Hubs have used the methodology to propose their regional borders for their program. Secondly, the occupations in demand for the program was also accepted, where Scholars must study a course that leads to an occupation considered in demand and these occupations had not been previously determined. I developed a research project with methodology and cross-referencing of sources to develop a list of occupations in demand, distributed the list to stakeholders for feedback prior to finalising and sent to the Project Manager for approval.

My work has entailed considerable public contact in relation to difficult or sensitive issues and liaising with internal and external stakeholders. I worked on the Compliance Framework, which was a sensitive policy change with responsibility for liaising with internal and external stakeholders representing the department. I provided training nationally to JobActive providers who would administer the framework. I developed products to support the training including online training modules, educational and interactive games and guidance materials. The purpose of this work was to communicate the new workflow for the framework, implications if the framework was not correctly implemented and followed. After the framework was implemented, analysis was undertaken to find shortfalls and inconsistencies in how providers were implementing the policy and implement actions to rectify. After six months, I developed program assurance activities to monitor and assess the framework’s ongoing management. I represented the department during the Northern Territory Emergency Response and travelled regularly representing the department. I discussed the changes with communities to discuss sensitive issues relating to employment programs and Work for the Dole and collaborated with people at Alice Springs and Darwin state offices to coordinate setting up Work for the Dole activities in all 73 identified communities.

Communicating with influence, I am adept in engaging audiences, articulating concepts and putting forward arguments to people all levels. I engage with various stakeholders to develop organisational and whole-of-government initiatives, whilst applying effective and persuasive writing skills when preparing policy documents and briefings I was tasked to write a research report, conducting analysis to determine the regional borders and the occupations in the demand for the program and communicated the purpose of the research with stakeholders to obtain their buy-in to provide insights from each region. Additionally, I liaised with staff, executives, stakeholders, the procured provider, internal teams and prepared all policy briefings, Senate Estimates briefs and Executive Communications for the program to date and managed it through the department’s parliamentary system. I also wrote the program fact sheet, program guidelines and managed the publishing process on grant connect to comply with legislative requirements, published information on each scholarship awarded, engaged with each Host Employer and published the guidelines.

Acting with integrity, I uphold the APS Values, ensuring the conduct and behaviour of all personnel aligns with these values at all times. Moreover, I value inclusion, diversity and mentor staff to reach their full potential which has been achieved by supporting flexible working arrangements such as part time work, flexible hours and supporting women as an accredited Breastfeeding Friendly Workplace. I also provide staff training in Indigenous Cultural Awareness, Disability Awareness and Mental Health First Aid in conjunction with celebrating days and events to promote diversity awareness and inclusion

STATEMENT

APS 5 Clients Benefits Officer | Position No: DVAO1012 |

Department of Veterans Affairs

Having positively contributed to DVA since 2016 as a Delegate, Permanent Impairments in the Rehabilitation and Compensation team with a customer-centric approach, I am excited to undertake new challenges as a Clients’ Benefits Officer with a commitment to achieve DVA’s vision, mission and business objectives. Recognising how my work contributes to the achievement of client, team and organisational goals, my customer-centric approach has been utilised whilst delivering quality results within tight deadlines.

In my current employment with DVA, I was allocated numerous clients based overseas, requiring medical assessments for Permanent Impairment to be completed within 120 days. I was tasked to conduct an assessment for a client based in Dubai who required an orthopedic, and Psychiatrist assessment, however they didn’t have any current treating specialists I undertook research for the client as he found this difficult Firstly, I enquired with our medical providers in Australia to determine if they had any contacts in Dubai Unfortunately, they didn’t, however I researched orthopedic surgeons and psychiatrists in Dubai and contacted companies to assess whether they could carry out medico legal reports and the costs involved. I located the American Hospital Dubai, which had a comprehensive list of treating specialists I required and were reasonably priced I emailed the medical forms and reports to a treating orthopedic surgeon, psychiatrist and sent documents to the client and requested they make contact with the treating specialists for a medical assessment. On numerous occasions I communicated via telephone to the treating specialists in Dubai to clarify requirements and arranged a call from our senior medical advisor. As a result, the reports were received within the designated time frame and the client’s determination was successfully actioned. The client was very pleased with the service. Due to my actions and sound decision making, I was provided with the unofficial title by a level 6 of the “Overseas Specialists” and the work I am allocated often contains international files.

I currently work in a DVA team of 15 staff in the MRCA Team, actively contributing my expertise and sharing information with others to achieve outcomes for the business unit. On one occasion my colleague was away from her desk when her telephone was ringing so I answered the call. The caller was a medical provider from one of her files, explaining he was concerned for a client who was a serious suicide risk. During the call my colleague returned, but I carried on with the call whilst explaining my colleague the seriousness of the call. I asked her whether she would prefer to take over the file, which she declined as she did not feel she had the skills to manage this sensitive situation. I informed my direct line manager, lodged an incident report then promptly arranged for a doctor within DVA to communicate with the doctor of the service provider and set-out an action plan. I informed my colleague of the steps I took so she could learn and enhance her own skills and preparedness for future situations. I arranged a call from VVCS to engage with the client and consulted with the client to establish his concerns. He outlined that since leaving the Defence, he hadn’t been supported by his advocate or DVA with no incapacity payments, therefore he was financially struggling. I listened carefully with empathy to ensure his views were understood and took ownership of this case. I promptly obtained all necessary forms for Incapacity Payments, communicating clearly with the supervisor and arranged for this case to be actioned on high priority Additionally, I spoke to Non-liability Health Care and arranged for this to be organised so the client could receive treatment for mental health. I also organised his medical assessment report for permanent impairment to be sent within 7 days and carried out the garping and determination. Excellent results were achieved as the file was completed and determined within 10 days, the clients’ stress was reduced and I still speak with him today to see how he is going I am work with him on other medical conditions and provided him with direct contact as he refused case coordination as he wanted to deal with me directly.

Compassionate and understanding, I treat people with respect and courtesy, making time for clients and offering appropriate support and a solution-focused service. I received a call from a client struggling to navigate the different departments of DVA. He had various medical conditions that had been accepted However, during a conversation, he advised that the entire process was very demanding, confusing, stressful and draining. Furthermore, he had other medical conditions where claims had to be lodged. I advised the client that I could steer paperwork to the relevant areas and was committed to assisting him throughout the process. Firstly, I sent him the claim form for his other medical conditions, he returned the completed documents then I forwarded this onto liability. When the cases were registered, I contacted the case handler and negotiated with her to escalate the process for the other medical conditions and their approval, as I wanted to carry out a full body assessment of all outstanding medical conditions simultaneously which I achieved. Furthermore, the determination was comfortably completed within the allocated 120-day time frame. I received an email from the client’s wife, despite not having spoken to her before, thanking me for my assistance with her husband’s claim as he generally finds preparing paperwork very frustrating. She advised that my handling of her husband’s file had exceeded all expectations and her husband was singing my praises. My ability to take personal responsibility for meeting objectives and progressing work, showing initiative and doing what is required to see that goals are achieved was commended by my Supervisor.

I am dedicated to continue my career with DVA with a commitment to provide integral support and services to Veterans’ community with a desire to play a key role in transforming DVA from a claims-centric to a client-centric organisation, aligned with the DVA’s core Mission, Vision and Values.

STATEMENT

Finance Manager - Business | Position No: DFG/00438/19

| Department of Defence

Having achieved exceptional results with the Department of Defence spanning 17 years an accomplished finance executive, I am excited to undertake new challenges as Finance Manager with the desire to contribute to the financial and contract planning process for areas of common partner investment during production, follow-on modernisation and sustainment. I believe my analytical and financial management skills would enable me to support partner cost estimate and cost sharing assessment and provide the recommendation of budgetary and funding strategies. My experience can be evidenced as an EL1 ASMD Project Contract Manager whilst involved in the ASMD First of Class (HMAS Perth) Alliance contract. The CoA outsourced many high risk commercial activities (financial management, contract management, risk management) without implementing appropriate governance arrangements, resulting in the CoA having minimal documentation or understanding over what was being acquired. Furthermore, the Master Agreement stated that KPMG, as internal auditors, would fully audit the contracts. For unknown reasons, KPMG was given a very limited scope to review and the CoA did not validate KPMG’s work. A retrospective review of KPMGs work identified numerous errors highlighting KPMG’s lack of understanding of the contractual requirements. I utilised my initiative to reconcile closure of the contract in preparation for the final gain-share distribution, I identified the following: (i) an overstatement of around $4m (AUD equivalent) in the “price” escalation (time value for money) of foreign currency elements of the Target Cost Estimate; (ii) Alliance Governance Board (AGB) decisions that had not been enacted by the Alliance General Manager (AGM) that would have overstated the final payment by $7.5m (gain-share formula for Phase 2A was incorrectly contracted at 100% of the first $13m, instead of 50%); (iii) A skewed performance regime that encouraged cost shifting between budgets. Cost shifting was further corroborated through trend analysis of the payment drawdowns, resulting in an error in the range of $0 - $32m and further unvalidated changes to the Target Cost Estimate that industry were not able to provide appropriate audit evidence (~$1m). My persistence and extensive time spent was commended by superiors and I enhanced my experience in contract management.

At the Department of Defence, I have been extensively involved in managing financial governance requirements, ensuring compliance with the financial management framework and applying financial management expertise to provide advice on Defence and government financial matters. Currently as EL1 Business Manager in the Capability Acquisition and Sustainment Group, I manage the Materiel Logistics & Disposals Branch and the Materiel Logistics Function budget to ensure compliance with legislation, provide input into finance and budget policy, identifying shortcomings within the current budget and offering solutions, providing independent financial assurance and business advice to a range of team members and other management, overseeing and performing commitment management, assets management and undertake the performance of general ledger analysis. Moreover I liaise with the Branch Major Service Providers contracts, offering identification of issues and resolutions through contractual advice, contact change proposals and the delivery of a wide range of supportive materials and services in a timely manner.

As Acting EL2 Defence Asset Management, each month DAM prepared a journal in Defence’s books adjusting the SME Work In Progress Account to SME In Use Assets including all subsequent depreciation adjustments, to account for assets that have been delayed in being rolled out. The ~$700m - $1b journal was to reach $2b for end of financial year. The ANAO deemed this a high risk given that the account was subject to a Category B audit finding. I conducted an analysis, identifying the journal function was undertaken by a single staff member resulting in an increased risk exposure for us. In addition to the risk of all knowledge being vested in a single position, the accuracy of the journal was compromised due to compressed end of month timeframes and data integrity issues. Therefore I subsequently split the journal functionally between staff members enabling activities to be conducted in parallel, affording the journal the necessary attention in a limited time available. My actions resulted in considerable improvements in data integrity, journal timeliness and risk reduction that enabled us to have the audit finding removed.

Persuasive, confident and capable, I have held numerous leadership responsibilities with a high level of competency in managing, training, mentoring and coaching team members to achieve results. On one occasion a APS5 Contracts Officer from an earlier recruitment exercise commenced in my team, however I quickly had concerns about his capacity to perform the role after learning that his main occupation a Chef. In addition to his inability to use Word or Excel, he also had dyslexia that he did not disclose, resulting in him being unable to comprehend written material provided. I was working on the Sustainment Component and Transport Frames Contract that I expected him to help with, however everything I gave him had to be redone. Suspicious of his ability to undertake the role, I gave him a simple task of taking minutes at a meeting. I checked on him several times to see how he was going, and to provide feedback. At the end of the day he commented that he would send the minutes home to complete, I told him not to. As he kept making excuses about wanting to send them home, it took me several attempts before I directed him not to send the documents home. The following morning within five minutes of his arrival he provided me a totally rewritten set of minutes. He admitted to sending the minutes home even though he was directed not to. It became apparent he would get his EL2 wife from another Department to correct his work. This was a security issue given the information he was sending to his wife was classified as Commercial-in-Confidence. Performance Management, HR and Security were all involved and given his breach of security and the APS Code of Conduct this employee chose to resign from the APS. I was commended by our Performance Management area for my decision making.

STATEMENT (750

EL1 Assistant Director | 2023/3630 | Department of Agriculture, Fisheries and Forestry

Demonstrating exceptional results spanning two decades as an Assistant Director, Senior Policy Officer and Scientist, I am eager to progress my career at the Department of Agriculture, Fisheries and Forestry (DAFF) as Assistant Director with experience leading teams and projects, managing biosecurity matters and providing technical advice As Senior Policy Officer in the Plant Sciences & Risk Assessment Branch, I provide technical advice on biosecurity issues and identify phytosanitary measures based on scientific evidence. I was tasked to develop a biosecurity import policy and address requirements for fresh Chinese jujube fruit from China as they were deemed to be a biosecurity concern due to pests. Whilst performing Pest Risk Assessments of quarantine pests, I identified phytosanitary measures based on scientific evidence using my research and analytical skills.

I delivered technical accountabilities to address stakeholders' comments on complex issues, whilst developing the Chinese Jujube policy. Due to a lack of information on epidemiology, the phytoplasma transmission pathways were ambiguous. Drawing upon my PhD in Cell biology and expertise in biosecurity organisms, particularly intracellular pathogens, I researched risk pathways, using data and intelligence to present scientific arguments. I then prepared and presented a technical response to unravel complexities Having resolved complex phytoplasma issues in the jujube policy, I received exceptional stakeholder feedback. Stakeholders accepted my arguments and commended my presentation. The final report was completed on time and the biosecurity policy was implemented. As a result, I was selected to represent DAFF at the International Phytoplasmologist Congress in Spain 2019 I discussed risk analysis processes, maintained trade and stakeholder sensitivities and updated my knowledge of phytoplasma science, whilst building a network with Phytoplasmalogist communities. I am currently preparing a MoU for pest risk management protocols between two trading partners, which is a critical element of the Chinese commodity import prior to forming BICON conditions.

In DAFF’s Biosecurity Plant Division, I contribute to market access and maintenance whilst collecting knowledge of market strategies, trade, pests, management measures, and regulations to sustain and achieve markets. I have prepared Technical Market Access Submissions (TMAS) for plant-based commodities, including apple, stonefruit and blueberry TMASs, to multiple countries and addressed queries from trading partners by explaining issues according to departmental and international standards. To ensure Australian mainland Apple access to China and existing exports of Tasmanian apples, I collaborated with industry stakeholders and state departments to support best market access conditions. I addressed queries from China and identified appropriate and/or equivalent management measures to mitigate risk associated with Australian apples based on robust scientific evidence. Due to contributions of colleagues and myself, DAFF is in the final stage of mainland Apple access to China.

As an EL1 Moderator with the Department of Employment, I mentored and trained ten Assessors by overseeing the quality and consistency of grant assessments for employment services. By providing coaching, direction, and feedback, I motivated Assessors to prepare unbiased assessment reports using assessment tools, analysing proponents’ descriptors, maintaining probity and sensitivity. I aligned staff to our strategic goals by facilitating information flow and debriefing. As a result, the team completed timely assessment reports and contributed to decision-making processes to fund employment services agencies.

Confidently presenting messages clearly, I am experienced preparing high-level communication materials, including minutes and Ministerial correspondences, factsheets, technical reports, and journal articles. As an Assistant Director at the Department of Education, I managed projects, which entailed considerable state and territory engagement. I managed the Secretariat of an Expert Advisory Group for the National Research Infrastructure Roadmap, supporting the translation and application of science policy in a government setting and guiding investment in research infrastructure. During this time, I worked with state and government stakeholders and other research organisations

Whilst managing the biosecurity import obligation verification processes for the Middle East and North African (MENA) fresh dates, I responded to MENA countries' technical submissions on biosecurity issues by interpreting biosecurity management options and analysing information. Communicating with TMAID, MCS and Posts, I explained concerns and prioritised activities in line with departmental priorities and consulted with the Director to manage threats. The importance of interpreting data provided management with information to support decision-making My successes in developing partnerships with stakeholders culminated in new BICON cases and drove market improvement.

Computer and technology savvy, I am proficient using PDMS, PDR, BICON systems, APPD, EndNote and Record Manager, with the ability to contribute to system development. Drawing upon my IT knowledge and leadership skills, I trained Assessors in efficiently utilising assessment tools as an EL1 Moderator at the Department of Education, Skills and Employment.

MARIA ASIMAKOPOULOS

24 August 2025

Attn: Chief Executive Officer

Town of Gawler

43 High Street

GAWLER EAST SA 5118

 employment@gawler.sa.gov.au

Dear Chief Executive Officer,

Re: Economic Development Officer

I am writing to apply for the position of Economic Development Officer with the Town of Gawler as advertised. With more than twenty years of experience in property, commercial investment, governance and stakeholder engagement, supported by formal qualifications in business and workplace training, I am well placed to deliver measurable economic growth, strengthen community prosperity and advance Gawler’s reputation as a regional centre of innovation and opportunity.

Demonstrated experience in developing and implementing economic development strategies, projects or programs: Throughout my career, I have led initiatives that delivered measurable outcomes for business growth and community development. At SA Property Sales, I designed and executed tailored sales and marketing strategies that resulted in securing over $2 million in residential listings and consistently exceeded monthly sales targets. Similarly at SP Commercial, I promoted investment portfolios exceeding $20 million, creating innovative campaigns that attracted new buyers and sustained long-term investor confidence. These roles required the conception and implementation of projects that directly contributed to economic activity, revenue growth, and market competitiveness.

Strong understanding of economic development principles, business support mechanisms, and investment attraction strategies, preferably within a local government context: I bring a comprehensive grasp of economic growth strategies and investment attraction frameworks, sharpened through my experience in property development and body corporate management. At UnitCare, I prepared budgets, facilitated owner meetings, and ensured financial sustainability for multi-unit developments, thereby applying business support mechanisms to strengthen long-term outcomes. My work in commercial property investment required nuanced understanding of how to attract, retain, and expand business opportunities through governance, market analysis, and relationship-building. These experiences align directly with council-led initiatives to stimulate business activity and enhance local economic resilience.

Proven ability to navigate the unique operating environment of local government, including an understanding of council processes, community engagement principles, and the relationship between staff and elected members: Early in my career, I worked as Event Coordinator within the Lord Mayor’s Office at Adelaide City Council, gaining first-hand exposure to the governance, policy, and procedural requirements of local government. This role demanded careful liaison between elected officials, staff, and community stakeholders to deliver events aligned with council strategy and public expectation. It taught me the importance of transparent processes, the separation of roles between councillors and administration, and the centrality of meaningful community engagement to council operations.

Familiarity with how successful main street commercial precincts operate are marketed and managed: At Zissopoulos Nominees, I spearheaded the marketing of a 5000sqm commercial property, developing bespoke collateral, engaging directly with potential tenants, and coordinating inspections to secure leasing outcomes under strict timelines. This required me to understand and apply the principles of retail and commercial precinct success, including visibility, branding, tenant mix, and targeted promotion. My ability to market and manage high-value property assets translates directly into supporting Gawler’s commercial precincts to thrive, attract foot traffic, and sustain long-term business vitality.

Exceptional communication and interpersonal skills (written and verbal), with a proven ability to negotiate, influence outcomes, and present information confidently to diverse audiences: I am consistently recognised for my ability to influence and inspire stakeholders through persuasive communication. While at Service to Youth Council, I negotiated with employers to create job placements for disadvantaged job seekers, exceeding activity targets and earning an “Above and Beyond” award for securing 11 placements in a fortnight. This required high-level verbal negotiation, empathetic listening, and persuasive presentation of candidates’ capabilities. My written communication has also been refined through the preparation of contracts, budgets, compliance reports, and marketing collateral across multiple industries.

Demonstrated ability to build and maintain highly effective relationships and partnerships with a wide range of stakeholders, including community members, government agencies, and business leaders, underpinned by a strong commitment to customer service: Relationship management has been central to all my roles. At SA Property Sales, I forged partnerships with developers, conveyancers, and finance professionals, generating repeat business and referrals. At UnitCare, I engaged constructively with owners, committees, contractors, and regulators to deliver transparent governance outcomes. These experiences illustrate my ability to sustain collaborative relationships that balance the interests of diverse stakeholders, always underpinned by professionalism, diplomacy, and a genuine commitment to service excellence.

16 May 2025

Dear Selection Panel,

Re: Project and Policy Advisor | VG/1858694

I am writing to express my enthusiastic interest in the VPS4 Project and Policy Advisor position within the Intergovernmental Relations Branch at the Department of Education. With extensive experience in educational leadership, policy implementation, cross-sector collaboration and stakeholder consultation, I am well positioned to contribute to the Department’s strategic priorities and strengthen Victoria’s role in national education reform. I have a strong appreciation for the Department’s mission to deliver high-quality, equitable learning outcomes, and I am committed to upholding its values of responsiveness, integrity, accountability, respect, leadership and human rights.

Criteria 1: Victorian Public Sector Values: My professional conduct consistently reflects the Victorian Public Sector Values, including unwavering commitment to integrity, ethical leadership, impartiality, and respect for human rights. Across all positions, I have demonstrated accountability in policy application, responsiveness to student and stakeholder needs, and principled decision-making aligned with equity and inclusion. I operate with a deep awareness of my public responsibility and the impact of my work on diverse communities. While at Salesian College, I introduced and iteratively refined a structured note-taking approach using the Cornell system to promote cognitive engagement, student autonomy, and equitable learning access. I embedded the model across year levels, trained staff in its application, and adapted resources based on classroom feedback and performance data. Over a three-year period, the initiative evolved into a department-wide standard, enhancing both academic outcomes and student confidence. This work demonstrated my leadership in innovation, integrity in consultation, and a commitment to fairness through universal design for learning.

Throughout my teaching career, I have remained vigilant in upholding statutory, ethical, and professional obligations, including mandatory reporting, VIT registration requirements, and health and safety protocols such as anaphylaxis management and emergency response procedures. I have consistently implemented behavioural frameworks underpinned by restorative justice principles, ensuring that disciplinary measures are proportionate, procedurally fair, and focused on long-term behavioural development. At each school, I have contributed to internal policy reviews of wellbeing and engagement frameworks, advocating for culturally responsive, gender-informed, and inclusive approaches that reflect the rights, dignity, and developmental needs of all learners. I maintain a steadfast commitment to fostering learning environments where safety, respect, and equity are not only upheld, but meaningfully embedded into everyday practice.

At Mount Carmel College, I led a collaborative review of the school’s student wellbeing guidelines, prompted by observed discrepancies in behavioural outcomes and engagement levels among male students. I convened consultation groups with staff and student representatives, conducted comparative analysis of sector wellbeing frameworks, and examined patterns in student management data to identify systemic inconsistencies. Drawing on this evidence base, I proposed structural adjustments aimed at enhancing procedural fairness, cultural responsiveness, and consistency in the application of behavioural policies. These recommendations were formally endorsed by the College Executive and resulted in the implementation of clearer expectations, improved staff training, and more transparent, inclusive practices. The initiative directly reflected the VPS values of respect, human rights, and accountability and demonstrated my capacity to influence school-wide reform through ethical, data-informed and student-centred leadership.

Criteria 2: Project Delivery: I possess advanced proficiency in project scoping, delivery, and evaluation within policy-aligned educational settings. I have successfully led and contributed to complex, cross-functional initiatives that integrate strategic planning, compliance, stakeholder consultation, and evidence-based implementation. My approach is marked by meticulous planning, risk mitigation, and continuous improvement, ensuring that all project phases from inception to institutionalisation, deliver meaningful and measurable outcomes. At Parade College, I spearheaded a transformative assessment and reporting reform across Years 7–12 to address long-standing inconsistencies and improve clarity for all stakeholders. I established and chaired a dedicated working group, developed a suite of standardised assessment templates aligned with VCAA outcomes, and authored an implementation schedule that minimised disruption during rollout. In parallel, I delivered targeted professional learning workshops and provided ongoing mentorship to build assessment capability across the faculty. The initiative resulted in a substantial uplift in staff confidence, a measurable reduction in administrative burden, and improved transparency for students and families. The framework was adopted school-wide within a single term and later modelled in other departments as an exemplar of best practice.

At Salesian College, I served as a core contributor to a whole-school curriculum transformation project under the ‘My Salesian Passport’ initiative, which shifted the pedagogical model from single-year to vertically integrated, multi-age learning pathways. I was responsible for curriculum mapping within the mathematics faculty, ensuring vertical alignment of skills and outcomes while maintaining strict VCAA compliance. I co-developed flexible assessments and pacing guides, designed for seamless adaptation across multiple year levels and learner cohorts. The project required close coordination with leadership and staff, proactive risk management, and robust communication planning to secure understanding, commitment, and support across the broader school community. The successful implementation was evidenced by improved student progression metrics, enhanced cross-cohort collaboration, and overwhelmingly positive feedback from both staff and executive leadership during formal review processes.

As a member of the Numeracy Committee, I played an instrumental role in the design and delivery of a whole-school numeracy improvement strategy. This project aimed to embed numeracy skills across the curriculum using a data-driven, cross-disciplinary approach. I conducted instructional observations, facilitated collaborative lesson planning sessions and co-authored a suite of support resources to ensure consistency. The initiative not only strengthened the integration of numeracy across subject areas but also resulted in measurable improvements in student achievement data and provided the foundation for future strategic planning in whole-school pedagogy.

Criteria 3: Partnering and Co-Creation: I possess high-level interpersonal and collaborative capabilities, with a demonstrated ability to cultivate inclusive, outcome-driven partnerships across a broad spectrum of internal and external stakeholders. My approach to program design, policy implementation, and educational leadership is rooted in co-creation, mutual respect and long-term engagement, ensuring that initiatives are responsive, widely supported, and sustainable in practice. At Salesian College, I was entrusted with leading the redevelopment of the mathematics assessment policy through a fully collaborative process that placed equal value on input from students, staff, and executive leadership. I designed and facilitated structured focus groups, administered surveys, and synthesised insights to ensure the policy was not only compliant with regulatory requirements but also meaningful to those implementing it. I authored the final policy document, developed training resources, and delivered targeted professional learning sessions to support uptake. The initiative received immediate buy-in due to its transparent, inclusive development process, and was later highlighted during an internal review for its alignment with whole-school strategic goals and its measurable impact on staff confidence and consistency in assessment practices.

During my tenure at Parade College, I worked closely with VCAA consultants and curriculum advisors to align newly developed assessment templates with evolving sector-wide benchmarks. I participated in inter-school forums, presented draft documentation for feedback, and incorporated that feedback into the final design to ensure alignment with both statutory requirements and practical implementation needs. These tools were subsequently adopted by multiple faculties and cited by senior leaders as a model of clarity, user-friendliness and policy compliance.

As a long-standing member of multiple Numeracy Committees, I contributed to developing and school-wide integration of numeracy improvement strategies. This involved observing classroom instruction across disciplines, coaching colleagues on how to embed numeracy skills into subject-specific contexts and leading collaborative resource development. I also delivered professional learning aligned to staff needs and departmental objectives. The initiative generated a measurable uplift in both staff engagement and student numeracy outcomes, and helped to foster a culture of interdisciplinary collaboration that has continued to influence school improvement planning and strategic reporting frameworks.

Criteria 4: Flexibility and Adaptability: I demonstrate a high degree of composure, agility and leadership when navigating complex, fast-paced environments. My capacity to adapt quickly to emerging challenges while maintaining operational continuity and high professional standards has been a defining feature of my practice. I take initiative under pressure, reprioritise effectively, and remain solutions-focused in the face of uncertainty. When a colleague departed unexpectedly mid-year, I was entrusted with taking over a Year 11 Mathematical Methods class experiencing significant behavioural disruption and academic decline. Within days, I implemented a structured learning environment, re-established behavioural expectations, and introduced differentiated instructional strategies to target learning gaps. I worked in close partnership with the school’s wellbeing team and maintained proactive communication with parents to reinforce consistent support across home and school. Within six weeks, classroom stability had been restored, assessment performance improved markedly and several students provided unsolicited feedback expressing renewed engagement and confidence. This experience is a testament to my capacity to restore learning environments and drive positive outcomes under high-pressure circumstances.

During an intensive VCE assessment period, I volunteered to assume responsibility for an additional Year 12 class due to a colleague’s family emergency. While continuing to lead assessment moderation and curriculum planning for my existing cohort, I developed an optimised weekly schedule, utilised AI-based tools for lesson planning and resource development, and collaborated closely with colleagues to ensure seamless content delivery and equitable student support. Despite the significantly increased workload, I met all assessment and reporting deadlines with high-quality outputs and received affirmative feedback from both students and school leadership. This demonstrated not only my ability to manage competing priorities with efficiency, integrity, and sustained attention to quality, but also my commitment to collegial support, operational resilience, and student continuity during periods of organisational strain.

Earlier in my career at Mount Carmel College, I was seconded to provide in-class support to a colleague managing a cohort with persistent behavioural and learning challenges that were affecting classroom stability and learning continuity. While maintaining full responsibility for my own teaching load, I collaboratively developed a shared instructional framework, embedded consistent behaviour management strategies aligned with the school’s wellbeing and engagement policies and co-facilitated regular parent meetings to ensure expectations were communicated clearly and consistently across home and school settings. I also modelled trauma-informed practices and provided mentoring to build my colleague’s confidence in classroom management. My responsiveness, professional generosity and capacity to assume additional responsibility contributed to strengthened inter-staff collaboration, enhanced student engagement, and the successful re-establishment of a respectful, inclusive, and productive learning environment.

Please find attached my résumé including professional referees for your consideration. I would be delighted to further discuss how my experience, strategic capabilities, and commitment to evidence-based education policy can meaningfully contribute to the objectives of the Intergovernmental Relations Branch. Thank you for considering my application, I look forward to the opportunity to engage in further dialogue at your convenience.

Yours sincerely,

Proven ability to handle sensitive and demanding situations with diplomacy, maintaining a calm and professional manner while resolving conflict effectively: In my position with Service to Youth Council, I frequently mediated between employers and disadvantaged job seekers, navigating sensitive discussions around capacity, expectations, and subsidies. By remaining calm and solution-focused, I built trust and delivered mutually beneficial outcomes. At UnitCare, I resolved disputes between property owners and committees with impartiality and professionalism, ensuring compliance and long-term cooperation. Both roles required diplomacy, discretion, and resilience in challenging contexts.

Strong research, analytical, and complex problem-solving skills, with the ability to interpret data, identify innovative solutions, and prepare comprehensive reports and expert advice: I have consistently applied data-driven insights to support decisionmaking. At UnitCare, I prepared budgets, monitored expenditure, and interpreted financial data to advise committees on sustainable strategies. At 1300 Resume, I used analytics to design and deliver national digital campaigns that improved engagement and client outcomes. These experiences required rigorous analysis, innovative thinking, and the preparation of clear, evidence-based reports and advice.

High-level organisational and project management skills, with the ability to prioritise effectively, manage multiple concurrent tasks, and consistently meet deadlines: Project management has been central to my career. At Zissopoulos Nominees, I coordinated simultaneous marketing campaigns, inspections, and negotiations across multiple tenants and timelines. At UnitCare, I balanced the preparation of governance documentation, budgets, and committee meetings across diverse developments. These roles demanded precise organisation, disciplined prioritisation, and the ability to deliver consistent outcomes under strict deadlines. In each context I demonstrated foresight in anticipating risks, allocating resources effectively, and adapting plans swiftly to maintain momentum. This structured yet flexible approach ensured that stakeholder expectations were consistently met while upholding compliance, efficiency, and quality standards.

A collaborative and team-oriented mindset, with a commitment to contributing to shared goals and fostering positive working relationships: I thrive in team environments that require shared responsibility and collective achievement. At 1300 Resume, I collaborated with colleagues and clients across Australia to deliver tailored career services, coordinating with the Director to ensure quality outcomes. At SP Commercial, I worked in conjunction with agents nationwide to expand property networks and align opportunities with investor requirements. My collaborative approach fosters trust, inclusivity, and shared success.

High level of initiative, judgement, and personal accountability, with the ability to work autonomously and handle confidential matters with discretion: My professional history demonstrates consistent initiative and accountability. At Brock Harcourts, I provided confidential support to the Director, ensuring sensitive business matters were handled discreetly and with integrity. At UnitCare, I independently managed levy collections and arrears, making sound judgements that balanced compliance with fairness. I am trusted to act with responsibility, ethical standards, and discretion. Beyond these examples, I have repeatedly demonstrated the confidence to take ownership of complex matters, exercising initiative to resolve challenges without reliance on supervision. This proactive and principled approach has earned the trust of senior leaders, colleagues, and clients alike, reinforcing my reputation for integrity and dependable performance in high-stakes environments.

Demonstrates adaptability and resilience, with a willingness to embrace change, respond constructively to feedback, and adopt new approaches to achieve results: Adaptability has been essential across my diverse career. Transitioning from real estate sales to body corporate management required me to quickly acquire regulatory knowledge and apply new systems, which I achieved successfully. During my time at 1300 Resume, I embraced evolving digital technologies, learning to design and implement national campaigns across emerging platforms. These experiences demonstrate my resilience, receptiveness to feedback, and capacity to adopt innovative practices.

Willingness and ability to travel and work outside standard hours to meet operational needs: I am prepared to undertake travel and flexible working hours to meet the operational and strategic needs of Council. In previous roles, I coordinated property inspections and community meetings after business hours and adapted to travel requirements across sites and regions. This flexibility ensures I can support community engagement, stakeholder consultations and events when required.

Proficiency in Microsoft Office Suite, website content management systems, and social media platforms and familiarity with relevant databases or Customer Relationship Management (CRM) systems: I am technologically proficient, with over thirty years of experience using Microsoft Office applications including Word, Excel, Access, and PowerPoint. At 1300 Resume, I managed social media marketing across Facebook, LinkedIn, and YouTube, and launched national MailChimp campaigns. I am adept with CRM systems, website content tools, and digital platforms, enabling me to produce accurate reporting, enhance stakeholder engagement, and strengthen operational efficiency.

In summary, I bring to this role a powerful combination of strategic vision, stakeholder engagement expertise, commercial acumen, and a proven ability to deliver economic development initiatives that align with local government priorities. I would be honoured to contribute to the Town of Gawler’s mission of cultivating a thriving, sustainable, and inclusive economy.

Find attached my résumé for your consideration, which provides a comprehensive account of my professional achievements, academic qualifications and long-standing contributions to economic development and stakeholder engagement. I would greatly value the opportunity to present detail on how my experience, skills, and vision can directly advance the Council’s strategic objectives, support sustainable growth and foster a thriving business and community environment in Gawler. I welcome the prospect of an interview to discuss in depth the ways in which I can make a meaningful and enduring contribution to your team and to the prosperity of the region.

Yours sincerely,

Maria Asimakopoulos

JAMES TAPPENDEN

10 September 2025

Dear Hiring Manager,

Re: EL1 Communications Adviser - RegistryConnect Program

I am eager to apply for the EL1 Communications Adviser position within ASIC’s RegistryConnect Program. With extensive experience in strategic communications, stakeholder engagement, change enablement and program delivery across complex, multi-stakeholder environments, I am confident in my ability to advance ASIC’s mission of delivering robust, transparent and modernised business registers. My professional practice has been defined by an ability to translate complexity into clarity, foster enduring relationships, and lead communication initiatives that shape culture, build trust and secure meaningful results. Find attached my resume for your consideration.

Stakeholder engagement and communication: I have honed the ability to cultivate, influence and sustain stakeholder relationships across government, industry and international forums, ensuring alignment between program objectives and diverse expectations. While leading communications for a major transformation program, I engaged senior executives, state agencies and regulators to build shared understanding of program outcomes. I developed a multi-channel strategy comprising newsletters, digital portals and interactive forums, ensuring consistency and transparency across stakeholder groups. This approach heightened awareness, strengthened credibility and achieved endorsement from regulatory counterparts. In another role, I devised and implemented a digital and social media engagement strategy that significantly expanded institutional reach. By harnessing analytics and sentiment data, I optimised timing, tone and channel selection, resulting in increased stakeholder responsiveness and enhanced organisational visibility. The evidence base I produced was later adopted by senior leaders to guide broader communication strategies.

Manage change: My expertise in change communications has been instrumental in enabling cultural shifts, minimising resistance, and ensuring sustained adoption of new processes and systems. During an enterprise-wide technology implementation, I partnered with change leaders to embed a communication framework that informed, prepared and reassured staff at all levels. I developed tailored artefacts, hosted Q&A forums and embedded feedback loops to capture staff sentiment. Adoption rates post-implementation exceeded 90 percent, with feedback confirming confidence in leadership and clarity of messaging. In a structural realignment, I designed a sequenced communication campaign to address uncertainty and foster acceptance. By conducting stakeholder mapping, I targeted communications to highimpact cohorts, engaged managers as advocates, and measured engagement through pulse surveys. Results demonstrated a marked reduction in resistance and improved trust in executive direction, validated through independent evaluation metrics.

Manage projects: I have consistently directed complex communication projects within hybrid Agile frameworks, balancing tight resources with evolving priorities to deliver measurable results. As communications lead for a compliance system rollout, I coordinated multidisciplinary resources, authored high-impact content, and ensured alignment with program milestones. The campaign was executed on time and under budget, with adoption exceeding projected levels and compliance metrics evidencing improved user competence. In another assignment, I coordinated media responses during a period of heightened scrutiny. I collaborated across divisions to gather accurate intelligence, brief executives, and deliver consistent messaging within hours. The disciplined, rapid response safeguarded organisational reputation and reduced risk exposure, receiving commendation from the executive leadership team.

Business partnering: I have demonstrated the ability to act as a trusted adviser to senior leaders, aligning communication initiatives with organisational goals and ensuring long-term sustainability of change. Working alongside program directors and compliance managers, I crafted communication roadmaps that explained policy reforms while anticipating operational challenges. By embedding foresight and scenario planning, I minimised escalations and facilitated smoother adoption across impacted units. This approach was later used as a template for future reform initiatives. I also partnered with senior leaders by analysing sentiment data and media landscapes to deliver insights that shaped decision-making. These insights enabled recalibration of strategic priorities, strengthened advocacy with regulators, and ensured communication outputs aligned with long-term institutional strategy. The partnership was highly valued by executives for its forward-looking, evidence-based perspective.

ASIC’s values of accountability, professionalism and teamwork resonate strongly with my own ethos. I am motivated to contribute my expertise in strategic communication, complex stakeholder management and change enablement to support the RegistryConnect Program and ASIC’s broader mandate of safeguarding Australia’s financial system. Find attached my resume for your consideration. I welcome the opportunity to discuss how my experience can contribute to the ongoing success of ASIC’s programs and reforms. Thank you for your consideration.

Yours faithfully,

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