STEPS TO FIX ZMODO CAMERA OFFLINE ISSUE NOW THAT WE ARE AWARE OF ALL THE P O SSIB L E REASONS BEHIND THE ISSUE, LET US PROCEED WITH THE TROUBLESHOOTING STEPS. PLEASE FOLLOW THE STEPS NEXT: WWW.ZMODOCAM.COM
A I t i s a lway s better to s ta rt by c hec kin g y our network settings. Make sure the password, SSID, or other settings are not modified on your router. A v oid outda ted o r c orrupted f i rmwa re on your router. 1 2 3 Check the wireless network settings 4 Try updating the firmware on your router and ensure that all the settings are in place.
1 F irs tly , c hec k whether the modem i s workin g perfectly well. M a ke s ure the internet i s a c tiv e on y our router. 2 K in dly en s ure tha t the ethern et c a ble i s f i rmly plugged in to the router. 3 Check your modem I f not, contact your service provider and cross- c hec k whether the i ss ue i s
their end. 4
on
Cross-check network with Zmodo
Z mo do The c a mera offline i ss ue ma y o cc ur i f a 2 . 4 G H z wireless n etwo rk i s not available.
The Z mo do cameras are compatible on ly with the 2 . 4 G H z n etwo rk
S o ma ke s ure y ou c o nfigure your router that way.
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POWER CYCLE YOUR DEVICES Y O U R IF THE ISSUE PERSISTS, POWER CYCLE MODEM, ROUTER, AND ZMODO CAMERAS. YOU MAY SEE YOUR ZMODO CAMERAS OFFLINE IF ANY OF THE DEVICES HAVE GONE INTO SLEEP MODE. UNPLUG ALL THE DEVICES AND WAIT FOR A FEW MINUTES BEFORE PLUGGING THEM BACK INTO THE POWER OUTLET. IF NOTHING RESOLVES THE ISSUE, GO AHEAD WITH THE NEXT STEP.
Reset your Zmodo camera to the factory default settings.
