ZM Global Services is a flexible and innovative company operating in Facility Management. Through the services provided, it is able to handle business ancillary activities, enabling the final customer to focus exclusively on the core business.
Web site: www.zmglobalservices.it
Who we are.
We manages executive, bureaucratic and regulatory aspects related to the implementation of a project and its maintenance, starting from the feasibility study until the final testing of the project.
“Experience, quality and innovation at your service�.
Sede Operativa: via Newton 12, Pero (MI) Tel: +39 02 3535524
The ZM Global Services offer is aimed at medium/big-sized businesses (public and private), operating in Retail, GDO, Hospitality and Building Administration.
ZM Global Services is a flat organizational structure. We wish to avoid a deep hierarchy, to have faster decisions and shared information. We strongly believe this is the way to best deliver.
Web site: www.zmglobalservices.it
Flat organization.
RELIANCE. We will provide you a Total FM Service, throughout a skilled and trained technical Staff.
FEATURES. An efficient call center, a dedicated web page, a 24/7 service, will make your life easier. A Project Manager will be ready to help you anytime.
DECISION MAKER
SITE MANAGER
PROJECT MANAGER
ACCOUNT MANAGER
SHARED INFORMATION, FAST RESPONSE, SMOOTH SERVICE.
Sede Operativa: via Newton 12, Pero (MI) Tel: +39 02 3535524
KNOW HOW. We are able to manage the whole activities leaning on our own employees and cooperating with our historical Partners.
STRUCTURE
OUT OF HOURS REQUESTS. For urgent anomalies that can seriously undermine the functionality of your store/building, you can rely on our call center, opened 24/7. A team of technicians is always ready to help your business.
Web site: www.zmglobalservices.it
PLANNED MAINTENANCE. A team of both electricists and refrigerator specialists will check the integrity of the components. They will perform all the ordinary activities in which specific parts are not requested. Through this service, we aim to reduce the reactive maintenance. REACTIVE MAINTENANCE. You will have the opportunity to open three different types of assistance, according to the urgency. Red code: service executes within 4 hours. Yellow code: within 12 hours. Green code: within 48 hours.
Sede Operativa: via Newton 12, Pero (MI) Tel: +39 02 3535524
How we deliver.
TASKS PROGRAMMING. We will arrange the activities’ programming following your own needs and a smart planning principle. We will be up to create synergies for a solid costs’ reduction. A “BESPOKE” TENDER. Our team request the following information to process an offer tailored to your needs: • Type of installations (mechanical and electrical). • Quantity of fire safety equipment. • Shop/Building floorplan and layout with technical furniture pictures and a shop/building photo gallery attached. • Shop/Building square meters. • Regulatory documentation (maintenance booklets from the previous years). SERVICE OVERVIEW. A personal web page will be set up for you to manage the various activities. On the web page, you will enter your requests and you will monitor the tasks’ status.
Web site: www.zmglobalservices.it
ON-LINE TICKET. Your Maintenance Office can access to a personal web page. An open-source trouble ticket system is available to assign tickets to incoming queries and track further communications about them.
PAPER TICKET. Our staff will fill out a paper ticket with the provided maintenance. You can keep a copy for you to control the activities run.
Sede Operativa: via Newton 12, Pero (MI) Tel: +39 02 3535524
To make communications faster, have an historical view and improve our business relationships, we decided to implement the software with a CRM system.
Main Services. • • • • • • •
PAINTING/PLASTERBOARD ELECTRICAL INSTALLATIONS REFRIGERATION BUILDING AUTOMATION TELEPHONE/NETWORK CONSTRUCTION GREEN MANAGEMENT
• • • • • • • • • •
FIRE SAFETY ACCESS CONTROL TVCC ALARM SYSTEMS REMOVALS HANDYMAN AUDIT DESIGN SYSTEMS PLUMBING
Web site: www.zmglobalservices.it
Contact us.
www.zmglobalservices.it info@zmglobalservices.it
Sede Operativa: via Newton 12, Pero (MI) Tel: +39 02 3535524
Via Newton 12, Pero (Mi) Tel: +39 02 3535524 Fax: +39 02 33915130 P.IVA IT04490650969