On/Above Target Within 15% Target >15% Behind Target
Strong and Viable
Measures
Strategy Indicators KPI or Metric
YMCA Capital Investment Program
2011
2012
2013
2014
2015
Measure Frequency
Target
$2.49M
$350K
$1.35M
$200K
$100K
Annual
Target Qtr 3
$2.19M
Actual
$1.95M
$1.18M
Annual
$551K
Annual
Ref
1
Source
YMCA Annual Operating Surplus
2
Target
$557K
Target Qtr 3
$593K
Actual
$635K
Source
YMCA Fundraising Revenue
3
4
$50K
Target Qtr 3
$37K
Actual
$115K
Member Contribution of Time, Talent or Treasure
5
50%
Target Qtr 3
50%
Actual
40%
$1.10M
$100K
$200K
$350K
60%
70%
80%
90%
Annual
Measured collectively across all local YMCAs and gathered from the Annual Member Survey
Target
<1%
Target Qtr 3
Not Applicable
Actual
Date to be Confirmed
Source
$962K
Gathered from the Managers Compliance Systems on the Intranet; steps are now underway to better align local YMCA reporting in 2012 of funds raised
Target
Source
$806K
Measured centrally from Great Plains financial software
Target
Source
YMCA Member Recognition as a Charity
Measured centrally from Great Plains financial software
1%
2%
3.5%
5%
Annual
A Measurement process is to be developed; there may be multiple data sources to combine
* Comments Measure 3: Significant fundrasing contribution reported in Sep '11 from Broken Hill YMCA of $54K Measure 4: First collection of YMCA Member Recognition as a Charity data
On/Above Target Within 15% Target >15% Behind Target
Service Leadership
Measures
Strategy Indicators KPI or Metric
YMCA Operational Location Expansion
2011
2012
2013
2014
2015
Measure Frequency
Target
101
108
115
123
132
Annual
Target Qtr 3
100
Actual
106
11.7M
Monthly
Ref
6
Source
YMCA Attendance Impact on People
7
Target
6.7M
Target Qtr 3
5.0M
Actual
2.98M
Source
Annual Net Promoter Score of Business & Consumer
8
9
7 of 10 = 9+
Target Qtr 3
7 of 10 = 9+
Actual
4 of 10 = 9+
8.9M
10.2M
7.25 of 10 = 9+
7.5 of 10 = 9+
7.75 of 10 = 9+
8 of 10 = 9+
Annual
Measured collectively across all local YMCAs and gathered from the Annual Member Survey
Target
4 of 8
Target Qtr 3
Not Applicable
Actual
Collect in Dec '11
Source
7.7M
Measured collectively across all local YMCAs and gathered from the Managers Compliance Systems on the Intranet
Target
Source
Number 1 Service Provider in Annual Peak Body Survey
Measured centrally from records stored on the Intranet
5 of 8
6 of 8
7 of 8
8 of 8
Annual
Measured by a consultation process with the respective Peak Bodies. Process likely to be refined over future reporting periods.
* Comments Measure 7: Remains materially below targetted expectations. Internal review of historical reporting to be undertaken to identify possible reporting anomolies. Measure 8: First collection of Annual Net Promoter data
On/Above Target Within 15% Target >15% Behind Target
Community Strengthening & Benevolence Measures
Strategy Indicators KPI or Metric
YMCAs that Deliver all 6 Community Strengthening Programs
2011
2012
2013
2014
2015
Measure Frequency
Target
60%
70%
80%
90%
100%
Annual
Target Qtr 3
40%
Actual
21%
Ref
10
Source
YMCA Members on Membership and Fee Assistance
11
Measured collectively across all local YMCAs and gathered from the Managers Compliance Systems on the Intranet
Target
1%
Target Qtr 3
0.8%
Actual
0.9%
Source
2%
3%
4%
5%
Monthly
Measured collectively across all local YMCAs and gathered from the Managers Compliance Systems on the Intranet
* Comments Measure 10: Increased since last report; additional sites now offering all 6 CS programs include Caringbah, NCIE & Penrith