

Dear W. W. Gay Family,
Over the last few months, I have continued to speak out on the importance of supporting one another and striving to keep our company on the path to greatness. An environment that is filled with respect and positivity internally is crucial to a company’s success. When you have respectful attitudes amongst your colleagues, that shines over to your customers, too. We must remember that the way we treat our fellow colleagues is just as important as the customers we serve. This means always putting customer service at the forefront of our minds, even in difficult situations. In doing so, the pieces all come together to help maintain a successful organization.
When I think about the keys to customer service excellence, one company never fails to instantly come to mind: Chick-fil-A. Like many, I have always been fascinated with their customer service model and recently read an eye-opening statement from their President and COO Dan Cathy. He teaches each of his employees this lesson: “Every life has a story, and often our customers and our employees need a little grace and a little space when you deal with them because they are either experiencing a problem, just finished having a problem, or are about to have one”.
So, what is their secret? What is it that constantly keeps this fast-food chain on top? I believe all their success boils down to one simple fact: It is how they treat one another. They treat their colleagues AND their customers with respect. They constantly greet you with a smile and speak with kindness. Instead of “you’re welcome”, it is always “my pleasure”. Each employee is also taught that if they want to make a difference, they must go the extra mile. All these simple things can make the biggest difference in someone’s day. You want to know the best part about those things? They’re free! And they’re something each of us has the ability to do!
As a company, I am proud to say that we already do a wonderful job with customer service. We are consistently complimented on our people and noticed for the great services we provide. Let’s remember, though, that there is always room to get better. We should always have our gaze fixed on what’s ahead and find new ways to improve. I would love to see us take a page out of Chick-fil-A’s book and find ways to go that extra mile for our customers. Remember that one interaction with a customer has the ability to change everything, good or bad. How you respond in a situation is how you are perceived.
So, whether you’re in the field working directly with the customer, billing to the client or speaking with them over the phone, let’s make a difference and be the solutions provider. Smile, be courteous and kind. You never know what that customer is going through in their lives, so we should do our best to make a positive impact.
Thank you for always being the best in the business!
The Gainesville crew received this wonderful note of appreciation from the team at CPPI:
"I am currently working on another tough project and have the good fortune of having W. W. Gay as part of the team. You already know how I personally feel about you and the W. W. Gay group. Your people are first class. Every man and woman has been extremely cooperative and helpful. We have about 25 people from your group here on a Saturday. I would like to make a special call out and thank you to Tyler Holley (very professional, extremely knowledgeable, good planning skills and willingness to do whatever it takes). John Wilson (mechanical side) posses great attitude, professional and a desire to help. Please feel free to share this with whoever as I don’t know many in Gainesville area. In closing I hope you have been well and hope talk to again soon. I stand by my belief that it’s just as easy to recognize the good things as it the bad but far more pleasant. I’m ashamed I haven’t memorized all of their names but in time I will."
Mike Ervin, Senior Superintendent CPPI
Job update! In May we highlighted the Jacksonville Precast Division and their job with the new Ascension St. Vincent's St. John's County Hospital. The structure was officially set out on June 16, taking just over 2 months to erect nearly 700 pieces. Wow! Great work to everyone on that job!
Job update! Last month we highlighted the Jacksonville HVAC team for their work on the Computer Room Air Conditioning (CRAC) system for T-Mobile. Last month, staging condensers were installed in the new condenser yard. Take a look at their new home! Keep up the great work, team! We can't wait to see the finished product.
7/1 - Michael Cooper: 1 year (Jacksonville)
7/1 - Russell Dietzel, Jr.: 6 years (Jacksonville)
7/1 - Michael Logan: 25 years (Jacksonville)
7/1 - Chase Sallie: 1 year (Gainesville)
7/1 - Michael Spencer: 30 years (Jacksonville)
7/1 - Joshua Waters: 2 years (Gainesville)
7/2 - Danny Bryant, Jr.: 14 years (Jacksonville)
7/2 - George MacFadden, Jr.: 6 years (Orlando)
7/2 - Jim Mangus: 14 years (Jacksonville)
7/5 - Kristopher Dehart: 4 years (Jacksonville)
7/5 - Megan McIntire: 16 years (Gainesville)
7/6 - Douglas Colley: 11 years (Jacksonville)
7/6 - Christian Holmes: 1 year (Gainesville)
7/6 - Jonathan Kelly: 1 year (Jacksonville)
7/6 - Blake Stewart: 5 years (Orlando)
7/6 - Derrick Woods: 14 years (Jacksonville)
7/8 - Edward Galloway: 1 year (Orlando)
7/8 - Syed Hassan: 1 year (Gainesville)
7/8 - Ronald Hubler II.: 1 year (Gainesville)
7/8 - Matthew Hunter: 1 year (Orlando)
7/8 - Dustin Simmons: 1 year (Orlando)
7/9 - Fredrick Carter: 3 years (Gainesville)
7/9 - John Culbreth: 3 years (Gainesville)
7/9 - Darren Cushman: 14 years (Jacksonville)
7/9 - Angela Jones: 3 years (Jacksonville)
7/9 - Joshua Stringer: 20 years (Gainesville)
7/10 - Chaton Croft: 1 year (Gainesville)
7/10 - Blaine Hopkins: 9 years (Jacksonville)
7/10 - Joel Prevatt: 2 years (Gainesville)
7/10 - Cody Stevens: 2 years (Gainesville)
7/12 - Victoria Fawthrop: 5 years (Jacksonville)
7/13 - Jayce Rodgers: 1 year (Jacksonville)
7/14 - Jorey Murphy: 5 years (Jacksonville)
7/15 - Bradley Caldwell: 6 years (Jacksonville)
7/15 - Darrell Heath: 2 years (Jacksonville)
7/15 - John Hildebrand: 28 years (Gainesville)
7/15 - Lee Hodge: 2 years (Orlando)
7/15 - Kevin Nobles: 2 years (Jacksonville)
7/15 - Jeffrey Teetzel: 1 year (Orlando)
7/17 - Dalton Deloach: 4 years (Jacksonville)
7/17 - John Gullotto: 2 years (Jacksonville)
7/17 - Bryce Olds: 2 years (Orlando)
7/18 - Leford Alexis: 4 years (Jacksonville)
7/18 - Nicholas Bailey: 5 years (Jacksonville)
7/18 - Ashley Butler: 8 years (Jacksonville)
7/18 - Coen Purvis: 4 years (Jacksonville)
7/18 - William McDermid III.: 2 years (Orlando)
7/19 - Kenneth Andrews: 9 years (Jacksonville)
7/19 - Keith Griffin Sr.: 32 years (Jacksonville)
7/19 - Nathanial Taylor: 2 years (Jacksonville)
7/20 - Everett Glisson: 1 years (Orlando)
7/20 - Heather Liddon: 5 years (Gainesville)
7/20 - Joseph Pinna: 1 year (Gainesville)
7/20 - Jason Taylor: 32 years (Jacksonville)
7/21 - Halle Perez: 5 years (Orlando)
7/21 - Jeromy Pizarro: 4 years (Jacksonville)
7/21 - David Wiltshire: 7 years (Jacksonville)
7/22 - Monte Graham: 8 years (Orlando)
7/22 - Bryan Kingery: 1 year (Jacksonville)
7/22 - Seth Mobley: 19 years (Jacksonville)
7/22 - Mitchell Rizer: 1 year (Gainesville)
7/22 - Douglas White: 2 years (Jacksonville)
7/24 - Jack Barnes: 15 years (Jacksonville)
7/24 - Andrew Ranard: 4 years (Gainesville)
7/24 - Timothy Rose II.: 2 years (Gainesville)
7/25 - Clinton Avant: 5 years (Jacksonville)
7/25 - Macie Ray: 5 years (Jacksonville)
7/26 - Adam Baich: 4 years (Gainesville)
7/26 - John Culbreth: 15 years (Gainesville)
7/26 - Roland Lencioni: 2 years (Orlando)
7/27 - Glen Bechem: 12 years (Jacksonville)
7/27 - Stephen Napoli: 38 years (Jacksonville)
7/28 - Tyler Sessions: 1 year (Jacksonville)
7/29 - Morris Carroll: 29 years (Jacksonville)
7/29 - Michael Everett: 2 years (Jacksonville)
7/29 - Dylan Pilcher: 2 years (Gainesville)
7/29 - Wanda Reaves: 6 years (Jacksonville)
7/29 - Robert Stewart: 2 years (Orlando)
7/29 - Ottavia Twiggs: 2 years (Jacksonville)
7/30 - Robert Alexander: 1 year (Jacksonville)
7/30 - Travis Denmark II.: 8 years (Jacksonville)
7/30 - Mark Garcia: 20 years (Gainesville)
7/30 - Michael Harper, Jr.: 20 years (Jacksonville)
7/30 - William Willis: 9 years (Jacksonville)
7/30 - John Wilson: 7 years (Gainesville)
7/31 - Kati Bagley: 4 years (Jacksonville)
7/31 - Justice Geiger: 14 years (Gainesville)
7/31 - Jonathan Gullion: 4 years (Jacksonville)
7/31 - Nathanael Johnson: 1 year (Jacksonville)
7/31 - Thomas Johnson: 4 years (Jacksonville)
7/31 - Corey Lybrand: 15 years (Jacksonville)
**If you find that any of the above information is incorrect, please reach out to Marketing Manager Emily Vurnakes at evurnakes@wwgmc.com so that it can be corrected in our system.
7/1 - Jeremiah Combs (Jacksonville)
7/1 - David Foster (Jacksonville)
7/1 - Jesse Mayhew (Jacksonville)
7/2 - Jason Prescott (Jacksonville)
7/3 - Terry Briley (Jacksonville)
7/3 - William Joiner (Orlando)
7/3 - Nabil Touloum (Orlando)
7/4 - Shawn Cline (Jacksonville)
7/5 - Cody Stevens (Gainesville)
7/6 - John Culbreth (Gainesville)
7/6 - Robert Lee (Jacksonville)
7/6 - Robert Lovett II. (Jacksonville)
7/6 - Enrico Ramsey (Jacksonville)
7/7 - William Bowman (Jacksonville)
7/7 - Cody Braddock (Jacksonville)
7/7 - Elvis Martin (Orlando)
7/7 - Daniel Mullis (Jacksonville)
7/8 - Joy Ashley (Jacksonville)
7/8 - Melissa Clay (Jacksonville)
7/8 - Joanie Jones (Orlando)
7/9 - David Andarcia (Orlando)
7/9 - Joseph McCaffrey (Gainesville)
7/10 - Domingo Sanchez (Jacksonville)
7/11 - Michael Bruton (Jacksonville)
7/11 - Megan McIntire (Gainesville)
7/11 - Lawrence Richey (Orlando)
7/12 - Daniel Coleman (Jacksonville)
7/12 - Jermal Keen (Jacksonville)
7/13 - Jeffrey Strickland (Jacksonville)
7/15 - Michael Kennard (Gainesville)
7/15 - Clifford Murray III. (Jacksonville)
7/15 - Johnny Riker (Jacksonville)
7/15 - Steven Weldon (Jacksonville)
7/16 - Bradley Caldwell (Jacksonville)
7/16 - Junior Rodney (Orlando)
7/17 - Mason Hewitt (Gainesville)
7/17 - George Lee (Jacksonville)
7/18 - Joseph Howland (Jacksonville)
7/18 - Glenn Lynn (Jacksonville)
7/18 - Jorey Murphy (Jacksonville)
7/18 - Valerie Polk (Jacksonville)
7/18 - Jayce Rodgers (Jacksonville)
7/20 - Justin Ellis (Orlando)
7/20 - Scott Long (Jacksonville)
7/20 - John Mitchell (Jacksonville)
7/20 - Donnie Simmons (Gainesville)
7/21 - Daniel Andrews (Jacksonville)
7/21 - Christopher Bilodeau (Jacksonville)
7/21 - Gregory Paulk (Jacksonville)
7/22 - Michael Bullard (Gainesville)
7/22 - Charles Colgate, Jr. (Jacksonville)
7/22 - Corey Lavoie (Gainesville)
7/22 - Cassidy Musgrove (Jacksonville)
7/22 - Charles Nobles (Jacksonville)
7/22 - Marcias Triplett (Jacksonville)
7/22 - Robert Quillen (Jacksonville)
7/22 - Brett Watson (Jacksonville)
7/22 - Ebonia Williams (Jacksonville)
7/23 - Christopher Barton (Jacksonville)
7/23 - George Broughton (Jacksonville)
7/23 - Kaylob Carnley (Gainesville)
7/23 - Garrett Davis (Jacksonville)
7/23 - Steven Dukell (Orlando)
7/24 - Cristian Arias (Orlando)
7/24 - Justin Chila (Jacksonville)
7/24 - Randall Glisson, Jr. (Jacksonville)
7/24 - Franklyn Mack (Jacksonville)
7/24 - David Wiltshire (Jacksonville)
7/25 - Thomas Evans (Gainesville)
7/25 - Timothy Patterson (Jacksonville)
7/25 - Mitchell Rizer (Gainesville)
7/25 - Jeffrey Teetzel (Orlando)
7/25 - Heather Thompson (Jacksonville)
7/26 - Joe Brabham III. (Gainesville)
7/26 - Jacob Heflin (Gainesville)
7/26 - Washington Horne, Jr. (Jacksonville)
7/26 - Trenton Leitch (Jacksonville)
7/26 - Pentaz Wilson (Jacksonville)
7/26 - Ashley Woods (Gainesville)
7/27 - Kaleb Davis (Gainesville)
7/29 - Leslie Chandler (Jacksonville)
7/27 - Levi Chesser (Jacksonville)
7/28 - Levi Ferguson (Gainesville)
7/28 - Parker Ferguson (Gainesville)
7/28 - Matthew Gay (Jacksonville)
7/28 - Megan Gordon (Jacksonville)
7/28 - Blaine Hopkins (Jacksonville)
7/28 - Micah Powers (Jacksonville)
7/28 - Shannan Raulerson (Jacksonville)
7/28 - Ryan Young (Jacksonville)
7/29 - Angel Cardoza (Orlando)
7/29 - George Carpenter (Jacksonville)
7/29 - Blaine Carter (Orlando)
7/29 - Joseph Giordano (Orlando)
7/29 - Anthony Martone (Jacksonville)
7/29 - Gerald McLendon (Jacksonville)
7/30 - Dametre Lynch (Jacksonville)
7/30 - Ronald Marx (Jacksonville)
7/31 - Edward Green (Gainesville)
**If you find that any of the above information is incorrect, please reach out to Marketing Manager Emily Vurnakes at evurnakes@wwgmc.com so that it can be corrected in our system.
Scott Robinson, our July Employee Spotlight out of the Orlando office, had very different plans for his career when he was first starting out years ago. With a mom in the medical field, he had all intentions of following in her footsteps and becoming a male nurse. However, like most plans, his quickly changed when he was urged to look into the Pipefitters Local Union 803 in Orlando. Little did he know that that decision would lead to opportunities to travel the country, make lasting friendships, and build a successful career. Scott decided to take that leap of faith and began his apprenticeship with W. W. Gay in 1999. Upon turning out in 2005, he took the journeyman route and traveled to work and weld on powerhouses and refineries across the east coast and Midwest. Over those years he made stops in Pennsylvania, Ohio, Wisconsin, and Illinois and would sometimes spend a year or two in one state before moving on to the next job. He spent two years in Wisconsin working on a double powerhouse right on Lake Michigan and learned to love the cold weather.
While Scott was enjoying his new-found life on the road, his plans took a different turn again when he became a father to his daughter Isabella in 2006. Delighted with the role of being a father, Scott knew the traveling gig was no longer for him and he left his journeyman position when Isabella turned 3 years old. He came back to W. W. Gay as a welder in 2011 and worked for Jack Poff. Scott learned many new skills while out on the road, including working on stainless, and was excited to bring those to this new position. He spent time welding until Mike Runge approached him in 2015 with a new opportunity. According to Mike, a foreman had just left the company and he thought this position would be the perfect next step for him. Scott was thrilled at the new challenge running work presented and happily accepted. Serving as foreman, Scott has enjoyed the opportunity to experience a different side of the industry, while still being directly involved in the projects themselves. He’s had a hand in projects from Disney’s laundry facility to building a steam generator plant from scratch that featured boilers with 14,000,000 BTUs.
Scott’s career has always been an important part of who he is, but if you were to ask him, he would tell you that he loves being a family man most of all. Scott married his wife Alyssa in 2013 and together they have two sons who are 13 months apart: Cameron is 5 and Logan is 4. Alyssa teaches 4th grade and loves being able to help shape the young minds of her students. She is originally from Jacksonville and still has family in the area, so they visit often. The kids always enjoy the visits most as her family lives on a farm, complete with goats and chickens, so there is plenty of outdoor fun to keep them occupied. The kids definitely keep Scott and Alyssa busy, but they wouldn’t trade that part of their life for anything. Isabella, now a teenager, is in band at school and is a talented saxophone player. Cameron and Logan have just started with tee-ball and both enjoy the fun sport.
The on-the-job skills Scott has learned throughout his career have certainly come in handy for his personal life, too, as he recently built his first smoker. He laughs and says, “You’re not a real pipe fitter if you can’t make your own smoker!” Give him the time and he’ll smoke up a rack of ribs, chicken, brisket, you name it. Scott also loves escaping to the beach and freshwater fishing.
Scott is thankful for a job that challenges him to be the best foreman he can be each and every day. He finds comfort in knowing a company like W. W. Gay recognizes and rewards those that do their job well, which gives him the continued drive to always give his best. According to Scott, he wouldn’t be where he is today if it weren’t for Jack Poff and all the Superintendents and Foreman that have helped him along the way. “The guys that have been in the Orlando office for 20+ years have taught me everything I know. I’m grateful for them as mentors and as friends, and appreciate them taking me under their wings”.
Thanks for your dedication, Scott! We’re happy you’re part of the team!
Favorite quote: "Never let the fear of striking out keep you from playing the game" by Babe Ruth
Last movie you saw: "The Goonies"; it's my all-time favorite movie!
Dream dinner guest: Jesus the King
Best Orlando recommendation: There are some great spots in Port Canaveral: "Rising Tide Tap & Table" and "Grills" are great restaurants. You can't beat the sunsets overlooking the marina!
I'm happiest when... I see my kids excelling in what they love to do.
The summer months in Florida bring the routine of afternoon thunderstorms and the beginning of hurricane season. Just as we all prepare our homes and families for an impending hurricane, it's important to prepare our jobsites, too. With proper planning, we can minimize the impact of a severe storm and help reduce some of the negative effects and time delays. This planning should begin now! Take a pre-storm evaulation, monitor your weather conditions and always follow all local warnings for your area. Coordinate plans with general contractors and establish proper communication with the project teams. Safety is always our number one priority, but even more so when it comes to severe weather.
Stay safe,
Steve Ray Director of SafetyBruce Cox, our Safety Specialist in the Gainesville office, came to us at the height of the COVID-19 pandemic last year. He made the move after spending 18.5 years in the industrial industry where he also participated in their safety process. While Bruce always had one foot in that side of the business, it wasn’t until someone answered a simple question with an even simpler answer that inspired him to make a change. The question was, “Why are you here?” and the gentlemen answered it by showing him a photo of his family. The perfect opportunity became available shortly after and Bruce found himself joining the W. W. Gay Family. As many of you may know, he took over for Tiffany Allen in Gainesville when she became a Project Manager, and she was also the one who recommended he interview for the position.
Bruce takes his position very seriously and knows that nothing is more important than keeping our employees safe. He spends a great deal of his days visiting our sites as he believes showing presence on the jobs, and to the GC’s, is a large factor in what keeps our company successful. He knows each and every visit gives him the opportunity to not only see things that not everyone sees, but to also show our employees that someone is always there to help them. While he’s showing his support to those in the field, Bruce appreciates that he is also given the same support from members of the Safety Department company-wide.
Thanks for keeping our team safe, Bruce!
• Take basic steps now to ensure your safety should a storm hit and make a plan!
• Get emergency supplies! Stock your home with food, water and medical supplies
• Pay attention to local guidance about updated plans for evacuations and shelters, including shelters for your pets
The final piece of the main building in Jacksonville was taken down mid-June and foundation work began shortly after. During this dormant period, concept and design work will continue behind-the-scenes. We look forward to sharing that information with you when it becomes available. Staff is still adjusting to the new views, but are excited for what's to come! Nothing but exciting times at W. W. Gay!
Orlando has a busy summer in front of them this year, especially with projects at Walt Disney World! One of their main focal points on Disney property is the Epcot Living Seas Finding Nemo & Friends Pavilion, where they're proud to have a long-standing relationship with the Water Sciences Engineering Staff and Team. Over the past decade, they have successfully completed dozens of projects, big and small, for their team, as well as Disney’s Construction Entity Facility Asset Management (FAM) Team. This is due to their excellent craftsmanship and commitment to customer satisfaction within the park.
The team is currently completing a contract for the Living Seas Denitrification Vessel Reactors Refurbishment and associated 12’’ PVC piping/ valve change-outs totaling approximately $380,000 in contract value. The project consists of two Denite vessel reactors which ultimately are part of salt water processing for the park’s various aquariums for high-end aquatic life. The vessels have been vacuumed emptied of filter media totaling about 40 tons of sulfur/calcite and other filter media chemicals. The team is led by Charles “Mac” McLaurin with skilled apprentices responsible for changing out the lateral PVC piping within the tanks and making necessary piping adjustments. Using our new Documentation App RAKEN, the team is closely performing the necessary safety protocols (confined space entry/air monitoring/Lock-Out-Tag-Out) and relaying that info to the WDW Superintendents for compliance on a day-to-day basis. W. W. Gay will then oversee the reloading of filter media materials after Boyd Hart Company (local neighbors in Orlando) recoat and reline the interior of the tanks for inspections.
This project is scheduled for an August completion and key personnel are as follows: Charles McLaurin (Superintendent), Taylor Hill, Jeremiah King and managed by Jeff Waters. Great work team!
Not sure what happened to the first part of the year, but we blinked and we are already in July! If you listen close you can already hear Christmas bells. It will be here before we know it!
The Gainesville team is working at the peak of its year. The UAA Football Training Center team has started the M&P overhead rough and in-wall, so things are heating up quickly for the team that is building what Dan Mullen calls “the greatest training facility in the nation”. We can’t wait to see the final result!
We also have the Santa Fe Blount Center in the final stages of rough-in and awaiting startup. Howard Bishop Middle School is also in the final stages with teachers and students moving in to start classes in August. Idylwild Elementary School has begun underground chill water and duct rough, as well as plumbing rough. We have multiple teams in Ocala working on Ina A. Colen Academy School, Aquatic Center, West Marion Hospital and a Central Energy COCF. The Industrial team has two underground infrastructure projects in process on UF Campus, as well as Duke Energy, SiVance, and GRU projects. There are many more projects that are not listed, but our teams continue to be the best in the business.
Our service teams are handling the summer rush as they do every year, as well as the 911 calls that come in hourly. They make it look easy. We are also working on new projects with customers to add more back-log to the books. All of our teams are focused and determined to make this a successful year and continue to grow our Gainesville office for the future generations to come. "One team, one mission!"
It's time to invest in you! Join us for a fun series of skill-building workshops, in-person and virtually.
July 14
August 18
September 15
October 13
November 10
Business Etiquette
Positive Assertiveness
Staff Pick - TBA
How to be a Linked-In Allstar Having Difficult Conversations
Location: Service Building Banquet Room
Time: 11:30 am - 1:00 pm (Lunch will be served!)
RSVP: To the Outlook Invite