UpdatefromMark
Hiteam,
AswereachtheendofMay,I'mpleasedtoshareourlatestCFOConnectMonthly WrapUp.Thiseditionhighlightstheincredibleprogress&achievementsacrossour teamsasweapproachthecloseofanotherfinancialyear.
Mayhasbeenapivotalmonth,withsignificantmilestoneslikethesuccessfullaunch ofourAuburnCFC,atestamenttothededication&hardworkofeveryoneinvolved. We'vealsoseengreatstridesinour"MakingOnDemandEasier"initiatives& continuedfocusonenhancingthecustomerexperiencethroughchangeslikethenew CustomerBasketRatemetric.
AswelookforwardtofinalisingourstrategyplansforFY26aspartofthetotalWretailplanforthefirsttimewithourupdatedpurpose“Webringalittlegoodevery day,bycreatingfresherwaystolivebetter”,it'sacrucialtimeforreflection, celebratingourwins&planning.
Iencourageyoualltoengageinthoughtfuldiscussionswithyourleadersaspartof thePerformance&Rewardcycle,consideringyourcontributions,learning opportunities,&howwecancollectivelyplanforcontinuedgrowth.
Ourcommitmenttodeliveringgreaterconveniencetoourcustomersandsetting ourselvesupforsuccessinthenewfinancialyearremainsourtoppriority.
Thankyouforyourwarmwelcome&yourongoinghardwork,commitment,& resilience.Youreffortsaretrulymakingadifferenceaswecontinuetoevolve& strengthenoureComretailbusinesssupport.
Bestregards,
Mark
CFOTeamUpdate
AmessagefromMegan
Ourend-of-yearPerformance&Rewardcycle
CommencesMondayMay26th2025,withteammember&leader reflectionsopening.Iencourageyoutomaketimeforthoughtful reflection&abalanceddiscussionwithyourleaderthatconsiders yourcontributions,learningopportunities,achievements&howyou canplanforgrowthinFY26.
Ourperformance schedulekeydates
Wehaveanumberofeventstocelebratethismonth
UpcomingNuptials
CongratulationstoStephenAmbrose&Steph,ontheirJune26wedding, wishingyouawonderfuldayfulloflove&cherishedmemories ❤
MayBirthdays
MichaelTozer11th
BenChristie24th
SteveCoppleman23rd
Michaelsharpe23rd
WiiliamHaycock28th
Samrobinson22nd
RachealBrown29th
ChelseaMoffatt9th
NatashaNeveling27th
Serviceanniversaries!
UpcomingJuneBirthdays
LeahSutton2nd
TonyMardini6th
JaneHope11th
AdamStanton14th
TinaAnandji17th
DaniCharbine18th
DheenaFernando18th
TobyHupe29th
DeclanHinchcliffe10th CFOBabyNews!
MichealSharpe 25thMay
NormanDaghel 1stJune
DannyMcGinley8thJune
TonyMardini19thJune
10Years years
FarewellJenGiles-Clarke,formatleave
30Years
OurSafety&FoodSafetyUpdate
Food Safety
Safety ElevateourfocusonSafety
AllthingsAuburnFoodSafetythismonth...
WhatahugemonthforWoolieswiththelaunchofAuburnCFC! Congratulationstoalltheteamsthathavebeenpartofbringingthistolife,it isatruemilestoneinretail.
IntheFoodSafetyspaceithasbeeninvolvementineverythingfrom consultingonthedesign&fitouttoteamtraining&thecomplianceactivities. OurFoodSafetyPlanisatourcore-supportingtheteamtohavetheright controls&monitoringinplaceensureswesellsafe,quality productseveryday
We'rethrilledforthesuccessfullaunchofournewAuburnCFC!Thisstate-ofthe-artfacilityisequippedwithaworld-classautomation,settinganew standardforoperationalsafetyfromdayoneAhugethankyoutoeveryone involvedinmakingthislaunchasuccess
AsournewteammembersgetacquaintedwiththeAuburnCFC&its operations,ourprimarysafetyfocusthismonthisonproactiveawareness& hazardmanagementAnewenvironmentbringsnewroutines&potential unfamiliarity.It'scrucialforourteamtounderstandthesafetyprotocols, emergencyprocedures,&theoperationofournewsafetysystemsinthefacility. EveryteammemberisempoweredtobeasafetychampionWeencouragea vigilantapproachtoidentifyinganypotentialhazards,nomatterhowminorthey mayseem.Ifyouspotapotentialissue,reportitimmediatelytoyourleaderso wecantakecorrectiveaction&ensureasafeworkingenvironmentforall. Everyone'sdiligence&commitmenttooursafetyculturearevitalaswesettle intoournewfacility.
WellanotherbigmonthwashadespeciallywithAuburngoingliveAbigthank youforalltheworkthathasbeendoneforAuburnfromatraining,compliance, payrollcompliance,safety&foodsafetyperspectiveThisworksetsourteams upforsuccessaswellaskeepsthem&ourcustomerssafe AsthiswillbemylastupdatebeforeIstartmynewroleinGroupRisk,thank youtoeveryonewhohasbeenpartofmyeComXjourney ��
OurTeamKey
VOT
WSOnline
BU15
BUadvocacyremainedstableacrossMayat15withour 3MRresultatBU30-ourstrongestresultin12months.
SANTWAseeingthelargestimprovementMoMwithaBUof 27&thestrongestsinglemonthresultthisFY. Ournationalonlineresponserateremainedsteadythis monthat30%.
VOT CFC
BU38
OurstrongestBUofH2wasobservedacrossourCFCsin May,finishing+2vsthepreviousmonthatBU38. ItwaspleasingtoseeLeadership,Wellbeing&Company Cultureasourkeystrengthsthismonth,withourteams tellingusthatourCFCsareagreatplacetowork. CultureRefreshdays,ActiveBystandertraining&arevamp ofourCareAdvocatesprogramsupportedtheseresults acrossthemonth.
Anotherhugemonthfordeliveryasweruntothefinishlinefortheyearforecastinga deliveryonourproductivityplanof$52minnew&wrappedinitiativeswhilediscovering&sizinga numberofnewinitiativestosetusupforFY26&ourcommitmentof$55.2m.Auburnwilldeliveran additional$28mnextyearsoitiscrucialthatwehitthenewyearrunningfromQ1’sbundlerelease. Wealsohadourfirstreviewcycleofournewprocessconnectprogram&managedtohave80%of ourprocessesplannedforreviewcompleted.Asareminderwesoftlaunchthislastmonthsoagreat start.
Asmentionedearlierinthewrapupwearereadyingourselvesforachangetotheecommetric.A massivethankyou&shoutouttotheteamsthathavebeenworkingtirelesslytosettingtargets, communicating&buildingthedeliverytools.
ContratulationstoSteveCopplemanforyourinductionintothe25yearclub!
eComOps|CFCUpdate
Whatanexcitingmonthit’sbeenforCFO,aswelcomeda newbabyintoourCFCfleet!
ThelaunchofAuburnautomatedCFC!!!WealsowelcomeNathanMoylan,Kathy Sharp,ChrisKnippler&theirteamsintotheCFOteam.Theentireteamisworkinghardto rampuptheoperation&workthroughthenewsiteteethings.I’dliketothankChelsea, Mark,Vish,Simone,Jason,Mo,Tiarne,Nick,Ryan&SantyforalltheirsupportofAuburn.
WealsowelcomeMarkVDB,whostepsintoChris’chairwhilstChrisisonsecondment. TheteamisexcitedtoworkcloselywithMark&learnfromhisvastexperienceatWoolies!
Wearealsoexcitedtoopentheteammemberoftheyearnominati nextweek.Startthinkingaboutthoseteammembersyouwanttore fortheiroutstandingcontributionoverthelast12months.
CFC’sbuildingleadershipcapability
MayReview,&planningforH1...
Followingasuccessful&busyEasterperiod,Mayhasseenstoresachieveasignificant milestonewithaWPOscoreexceeding80.Thispositionsusstronglyaswegetreadytotake onWPOOnDemandnextmonth.OurQLDstoreshavejustgonelivewiththetote positioningenhancement&moresitesarejoining&expandingthetrialofnewtote&bag labels,thisprojecthasgreatteamsentiment&improvedcustomerexperience. ANDYforOnlinetrucksaddeddriversignaturestakingonestepclosertoremovingthepaper runsheets
Wealsogotourfirstlookatthedelivery&deploymentpipelineforH1aswelooktosupport, sequence&landsustainablechangeforourstoreteamsinF26
eComOps|StoresUpdate
Forourstoreteams,weareworkinghardon“howwearemakingOnDemand easier”.LookoutforsomeexcitinginitiativessuchasDriverQRcodes,WalkPath OptimiserforOnDemand,OnDemandLabels&changestotheOnDemandPick Queuewhichshouldmakethisamorepredictable&simplerpropositionto manage
ConnectedMembersUpdate
Purchaseany3participatingproductsin-storeoronlineatWoolworths, BigWorMILKRUN&scanyourEverydayRewardsCardforyourchance towin:
Hero:1millionEverydayRewardspoints(1dailywinner) Secondary:50,000EverydayRewardspoints(10dailywinners) third-dailyprize:2,000EverydayRewardspoints(270dailywinners) Storeteamseligiblityforthefirsttimeever! 21/-5/25-06/07/25,7weeks
OurCustomerUpdate
ExtendourleadinConvenience
eComNPSinclinedApril,showingrecoveryfollowingtheCycloneAlfred(SEQLD) impactsinMarch.
StorecontrollableVoCcomponentseachimproved,withcollectionserviceelements alsorisingfromverylowlevelsthepriormonth.Substitutionsremainatthesoftestlevels intrend,withseasonalEasterrangeoutofstocksanotablechallengetosatisfactorily substitute.
Publicholidaytradingclosures&increasedvolumesbeingfunneledintofewerdayssaw raiseddemandatspecifictimesinApril,whichresultedinverystressedoperational performance,&asubsequentdegradationincustomerexperience.Seehereformore details
Advocacywasupvspriormonthinallcollectionpropositions,butremainsreally softforFleetDelivery
IncomparisontoMarch,OptimalOrderexperiencedaslight decreaseof0.77%.Thiswasprimarilyduetoa0.7%declinein completeorders.
Additionally,On-TimeDispatchsawaminordropof0.51%,while refundsremainedconsistentwithMarch.
FirstPassPicksawaminimal0.13%decrease,& OutofStockincreasedslightlyby0.2%compared toMarch;despitetheseminordeclines,the performancewasstronggiventheadditional Eastersales,publicholidays,&seasonallines.
InF26,wewilldoubledownonmeetingourCustomerneedstoday&inthefuture,deliveringafullstoreapproachto Onlineorderfulfillment&satisfactionbyintroducingtheneweCommetric, Thenewmetrichasbeenbuilttosupportthefocuson:
-ProvidingCustomerswithgreatvalue&agreatexperience
-MinimiseStockloss&GPlossthroughimprovedSubsprocess
-Focusonsupportinggreatonshelfavailabilityforin-store &onlinecustomers
-Amplifyingteamengagementthroughcontrollablemetrics
-Driveproductivity&efficiencythroughoptimisedpicking
OurOperationsteamsacrossthenationaredeliveringtheengagementcollateral toourstore/CFCteamsacrossMay&June&anOnline/CFCHubcoachingpage willbelaunchedinWeek51foreasyreferenceforourteams. CustomerBasketRate.
Themethodology&metricsofCustomerBasketRate(CBR)willbechanging& movingawayfromthecurrent"passorfail"methodologyofOptimalOrdertoa weightedscoringsystemtoprovideamorebalancescore,rewardingfor individualmetricsthatareachieved.
ContinuousImprovement
MakingOnDemandEasier!
AfterasuccessfuldeploymentinMetrowithDriver QRCodes,NZ&Supermarketswillsoonfollowwith launchingtheDriverQRCodestosupportstores duringHandover&ensureaseamlessexperience everytime.TheQRcodeallowsthedriverstoself sourceinformationrelatingtotheordertheyare collectingwhichinturnreducesinterruptionsto customer&team.
Keepaneyeoutforour‘MakingOnDemandEasier forourOnlineTeam’campaign,comingtothe DigitalDownload&WorkJamChannel
WaWExtendedRange
Ournewfulfilmentmodellaunchesnationally!
We’reexcitedtoannouncethatonthe19thofJune2025,weofficiallygolivewithBrookvaleCFCas ourNationalFulfilmentSiteapivotalmilestoneinourExtendedRangejourney.
Thismarksamajorstepforwardindeliveringgreaterconveniencetoourcustomers,withenhanced visibilityofourExtendedRangeoffer,positioningWoolworthsatWorkasacompetitive&reliable partnerforkeyeverydayneedscategoriessuchasArts&Crafts,Indigenousrange,kitchen&tabletop aswellasStationeryfulfilment.
Wewouldliketoextendaheartfeltthankstoallourkey partnerswhohavebeenwithusonthisexcitingjourney& fortheirongoingsupportinbringingthisgrowth opportunitytolife.
