UpdatefromChris
HiTeam,
We'rebuildingsomethingspecialtogether,wehavemuchtocelebrate!Amassiveshout-outto everyonedivingin,connectingwithourteams&customers,&makingarealimpact
Februarysawafantasticresponsetoourhybridworkmodel 85%ofusarebackintheoffice& stores3+daysaweekwhilealsoenjoyingflexiblearrangements.Thisiscrucialforsparkingthoseinpersonconnections&tacklingchallengeshead-ontotruly"GetitrightforourCustomers."
Gotquestionsaboutthehybridmodel?OurFAQsareyourfriend!They'realwaysbeingupdated withthelatestinfointheMe@WooliesFAQ’s,
It'samazingtoseeteamslikeTrade&CIpartneringwithEFFNforaweekofstorevisitsstarting March31st.They'relisteningtoourteams'experiences&bringingthoseinsightsbacktodrivereal changeforourcustomers.
OurCFCsarelaser-focusedonkeepingthosekeyproductlinesstocked&ready.We'remaking hugestrides,withevenmoreexcitingworkhappeningacrosseComXtoguaranteethosecomplete orders,especiallyonourbusiestdays.
Andlet'sgivearoundofapplausetooureComOperationsteaminSANTWA!Theyspentadayin ourDTB,seeingfirsthandhowcustomers&P2Pdriverspickuporders,findingwaystosmooth thingsoutforeveryone.
We'vegotsomebigmomentscomingup!InternationalWomen'sDay(IWD)isthisSaturday,March 8th,withthetheme"Everyonebelongs,EmpoweringwomenthisInternationalWomen’sDay& everyday."
Then,fromMarch17thto23rd,it'sHarmonyWeek!Let'scelebrateourdiversity&createasenseof belongingforeveryone.Wearorangetoshowyoursupport,&let'sseesomefantasticHarmony Weekeventsacrossyourteams!
OnMarch19th,we'recombiningour"ConnectforSuccess"huddlewiththeQ4BRPPlanning kickoff.JoinyourStateHub&collaboratewithotherteamsinyourstate let'splananamazingQ4!
Easterishoppingourway!We'veseenincredibleresultsfromourCFCs&storeswithHotCrossBun sales&keepingthoseshelvesstocked.Getreadyfordailyupdatesaswetracktradingopportunities acrossstates&ensureanothersuccessfulseason.Moreinfoonthatsoon!
Towrapitup,thankyouforalwaysputtingourcustomersfirs dedicationtofindingwaystomaketheirexperienceevenbet
Thanks,Chris
VOT WSOnline
BU9
NationalOnlineResponseRateimproved+2ptsvsJanuary at30%.OurstrongestresponseratesinceQ1
NationalOnlineBUadvocacydeclines-4ptsMoM.VIC/TAS improvingtheirBU+1pt
WhilstouradvocacymetricsdeclinedinFebruaryaftera strongmonthinJanuary,itwaspleasingtoseeTeam Dynamic,Company&CulturealongwithPositive CustomerExperiencesallimprovethismonth
VOT
CFCBUAdvocacyremainedinlinewithQ2results,withBU at37.Lidcombe&Mascotbothover40BU! Responseratedeclined(-6ptsMoM)inFebruaryoffthe backofourstrongestresultsinJanremaininginlinewith Q2at39%
TeamDynamics,CompanyCulture&TeamAttitudewere ourstrongestadvocacyscoresinFebruary
Asannounced,weareupdatingourHybridworksettings,tocreateclarityin ourexpectationsofourSupportOfficeteamtobalanceinperson&remote working.Wearemovingtowardsanexpectationofteamscomingtogether in-person3daysperweek,withthechoicetoworkflexibly2daysperweek.
AlldetailscanbefoundviaMe@WooliesalongwithdetailedFAQ’s.
Anyquestionsyoucontinuetohavepleaseraiseviathisform.
OurnewRecruitmentPlatform&Careerssitehaslaunched! WearelivewithournewRecruitmentPlatform&Careerssite-makingitsimpler forourteamswhenitcomestoallthingshiring&applying! ThismeansyouwillnolongerbeabletoaccessSuccessFactorsto raisenewrequisitions.CheckoutMe@Wooliesformoreinformation.
InternationalWomen’sDay
InternationalWomen’sDayprovidesanopportunitytohighlighttheongoing challengeswomenfaceintheworkplace&societywhilereinforcingour commitmenttomeaningfulchange.LetshearfromsomeofourCFOteam...
OurSafety&FoodSafetyUpdate
ElevateourfocusonSafety
Food Safety
Thisquarterisflyingby&withthechangeofseasonscomesseveralexcitinginitiativesin CFCsthatI’mproudtosaywillresultinbetteroutcomesforteamacrosstheremainder ofthisFinancialYear
ThestandoutprogramcomingtositessoonistherolloutofournewcleaningchemicalproviderEcolabwhich suppliespre-dosedsanitiser,monthlyservicingsupport&removalofchemicalorderingtasksfromteam
ThesecondstarprogramhasjuststartedintrialatCaringbah-monitoringourproducttemperaturesviaalarmsat asiteleadershiplevelvs.manualtemperaturechecksmeansweremove~100manualtemperaturechecksperday.
I’mexcitedtosupportindevelopinginitiativesthatreducetaskforteam&bringabout bettercomplianceoutcomes!Ifyouhaveanyideas,feedbackorthoughtsaroundhowwe couldthinkaboutfoodsafetydifferentlyday-to-daypleasedon’thesitatetoreach outtomedirectly-I’dlovetohearfromyou!
I’mreallyexcitedtosharesomeofthewonderfulsuccessstorieswe’veachievedin regardstotheSafetyofourteam&customers...
Congratulations&WelldoneRochedaleteamonasuccessfulSISAP(selfinsurance)audit withaminornon-conformance&fewobservationsofimprovement
Greatjob,CaringbahteamforpilotingSite360,thenewcontractormanagementsystem whichwillberolledouttootherCFCsincomingmonths.
ThankyouCaringbah,MelbourneWestandRochedaleteamsforsuccessfully completingUAT(useracceptancetesting)forDonesafe,thenewincidentreporting systemthatwillreplacePulse
OurCustomerUpdate
ExtendourleadinConvenience
FulfilmentperformancesubstantiallydeclinedinFeb,negatively impactingcustomerexperience&advocacywaspooreracrossall areas(States,Fulfilmentchannels,customersegments,storetypes). Allsatisfactiondriversweresofteracrossstore,collectionand deliveryelements.Disruptionstooperationshurtourabilitytomeet customerexpectationsforonlinefulfilment.
February'sOOresultssawadeclineof2.1comparedtoJan’s performance.Thisdropwasprimarilyfueledbya1.7%decreasein COanda1.3%decreaseinOTD.Notably,OWRremainedconsistent withJan’sfigures.ThiswasimpactedbyanationalITincidentin week33thatcausedsignificantdisruptionstopickingand dispatchingprocessesacrossmultipledays.
FebruaryexperiencedaslightdeclineinbothFPPandOOS performancecomparedtoJanuary.FPPdroppedby0.5%while OOS%sawa0.5%increase.Theseresultsweresignificant impactedbysupplyissues,particularlyforbananas,which accountedfor149,238OOS,andeggs,whichaccountedf 150,888OOSduringthemonth.
WaWIntroducesMenuPlan&Order Agame-changingonlinefeatureforEarlyChildhoodEducation&Care(ECEC)services.
Menuplanningisatime-consumingtasktomeetguidelines&caterforallergies/intolerances.Scalingrecipes,& finding&sourcingingredientsalsotakestime.Furthermore,budgetpressureswithinflationmakesitchallengingto staywithinbudgetperchildperday.
WaW’sMenuPlan&OrderisaneasierwayforECECservicestoprovidenutritionallybalanced,budget-friendly mealsforchildren.ECECsgetaccesstoseasonal,budget-friendlymenusalignedtoDietaryGuidelineswhichthey cancustomiseforavarietyofallergenanddietaryneeds. ServicecontinuityandreliabilityisimportantforB2Bshoppers,andthisisespeciallycriticalforECECserviceswho lookafterchildren.Chefsandcooksorderbasedonmenuplanswhichcannoteasilybeadjusted.
Whenyou'reoutsupportingStores&CFCs,remindteammemberstoshowB2B shopperscareincompletingtheirorder&remindthemtoshowcarewhen substitutesarerequiredasitmayintroduceallergenswhichdonotmeetdietary requirements.Statesalsorecommendfoodgroupservingse.g.servingsofredand whitemeat,soasanexamplepleasedonotsubstitutesteakwithchicken.
GethoppingintotheEasterspiritinMarch
CampaignObjective:DriveTrade&delivervalueformembers Offer:10xPointsonselectedEasterBunniesbysimplyScanning yourEDRcard(noboostingrequired)
Wed12MartoTues25March
CongratulationsCherieDaviesontheofficiallaunchofthe WorkjamEDREngagementstrategy.
PostedweeklyinboththeSupersFOSchannel,&Metro Villagechannels,testingwhattypeofpostsgetthe highestengagementfromourstoreteamsunderfour pillars; Recognition&celebration Value
eComOps|StoresUpdate
ThismonthwefinalisedthenationalrolloutofWalkPathOptimiser
WalkPathOptimiserWrapUp
ThismonthwefinalisetheNationalRolloutofWalkPathOptimiser(WPO). OureComLeadshavetakentremendouseffortinsupportingstorestoembedthis change.Sofarwehavelaunchedto700+stores,deliveringareductioninstepsof14%, improvedpickrateby5%&achievedawalkpathscoreof72%.CONGRATULATIONS TEAM ��
LookingAhead
FollowingWPO,wewillrolloutthefinalphaseofDTBNowexpansiontoafurther167 sitesinQ3.Thiswillbringthetotalnumberofstoresto530,meetingourFY25target!As ti t & f hsites,wewillcontinuethisexpansiononasitebysite epostandcommentonourOnline kJamchannel.Spreadpositivity, ngconfidenceandcapabilityforour teamsinstores!
#totesgood
0yearsService!!Thank rtheTeam&Customer
AseComcontinuestogrow,inparticularourOnDemand offers,storescansometimesfacepressurefromdelivery partnersrequestingupdatesonwhenanorderwillbereadyto handover.Additionally,instoreswherehandoveroccursat
theFrontoftheStore,deliverypartnerscancreatecongestionultimatelynegatively impactinginstorecustomer’sexperience
Withthis,wehavedevelopedasimple,scalable,solutionthatwillprovidedriverswithclear guidancewithregardstowheretheirorderisinthequeue&whenitwillbereadytocollect. AfterasuccessfulPOCinMetro,wewillrollouttheDriverInformationQRCodePostersto theMetroFleet&plantointroducetheminSupermarketsAU&NZinQ4.
TheQRpostersprovidedriverswithrealtimeupdatesonanorder'sstatusforallpropositions collectionsbyacourierpartner.Thishasbeenshowntosignificantlyreducetheneedfor driverstointeractwithstoreteam,aswellassupportareductionincongestionatFOS.
eComOps|CFCUpdate
Februaryseemstobethemonthofcomplianceaudits,withanumber ofsafety&foodsafetyauditsaswellasourselfinsuranceaudittaking placeoverthelastfewweeks.BigthankyoutoallofourCFCteams&our support&enablementpartnerswhoensureditwasasmoothprocess.
Also,incrediblyexcitingtoseeBakeroftheyearCFCFinalistannouncedas PerrinefromMascotCFC!CongratulationsPerrine �� &thankyoutoallthose whoentered!
Lastywanttoacknowledgetheresilienceourteamcontinuestoshow, particularlywhenfacedwithsomeofthetechinstabilitywehaveseen overthelastfewweeks.IwanttothankChelsea,Steve&ourCFC s&teamsforrollingtheirsleevesuptoensure wedeliveronourpromisetoourcustom
CFCslovecelebrating andhostingevents! ��
AmessagefromCam
PleaseremembertheGuidingPrincipleswhenvisitingour CFCsites&useCFCBookingToolbeforeyourintendeddateofvisit&don’t directlyemailorsendcalendarinvitestosites.
Itisimportantthatwehavevision&governanceoverthenumberofvisitorsto ensureoursiteteamhavethespacetofocusonBAU&audits. PleasenoteAuburnisstillclosedunlessitisbusinesscriticalorapprovedprior.
WPOwearewell&trulyontrackwiththisinitiativewithone tranchlefttogolive&Iwanttothankourstoreteams,ourstate eComteams&theeComOpsLeadsfortheirhardwork& effort.ThankyouCoryforthesetup,Benforthedeployment& therestoftheOpsChapterfortheirsupporthavingleadover 80virtualcoachingsessionsforover1,000storestosupportour store&eComstateteams.#totesgood
Clickhere
InternationalWomen’sDay
AmessagefromTina
IamlookingforwardtopartneringwiththeEFFNteamtodoaweekinstoresunderstandingthepainpoints ourpersonalshoppersface&workaroundstheyfeeltheyneedtodotoenablethemtocreateagreat experienceforourcustomers.Thisrichinformationwillhelpusbuildoutourfutureroadmapsvalidatethat whatweareworkingontrulymatterstoourteamsWeareexcitedaboutgettingthisrightforbothteam& thereforecustomer.
Theteamhavealsobeenworkinghardsupportinghomerunwiththeplanstomovefromthe2compartment trucktoourtrizonetruckoverthecomingmonthsensuringwehavetherighttransitionplan&processesin place.Reallyimportantworktocontinuesupportingcoldchaincompliance&betteringthecustomer experience
The6fruit&vegskusmarketedinthecubeezrewardscampaignwrappedup176kofredemptionsata15% redemptionrateequatingto$38millionsales.TheteamalsosupportedtheFarNorthQldteamduringthe dealtoencouragecustomerstoshopwithus.
