Customer Fulfilment Centres
January2025
OurCustomerPriorities
ProvidingtheFreshestQuality Backtoschoolfruitfocus Cultivaterefreshworkunderway StoreControllableF&Vup2pointsto79 UnderwaywithCultivaterelaunch
Withourcontinuedfocuson“offdockontime everytime”wehaveseensomerealtraction acrossdwellminutesimprovingthroughoutthe monthofNovember
OurTeamPriorities
EAUpdates,VOT&Events
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
VOTforthemonthofJanuarysawanincreaseinourBU +3to40whichisalso11pointshighervssamemonthlast year,ourresponseratewasalsoverystrongatover44%
WecelebratedourNottingHillteamasweclosedthesite withlastorderoutonthe21st,aswellasringinginthenew yearandsummerwithsummertreatsforourteam
Weupdatedandimplementedanew“Whatgoodlooks likeguide”forourteamamenities
CongratulationstoourrecipientsofthequarterlyCFCCareAward,for Q2.Thankyouforallthatyoudotoshowourteam&customerscare!
RochedaleachievedthehighestincreaseinbothsamplesizeandBU advcacyshowingconsistentimprovementsacrossallCAREVOT metricsroundingoutQ2withaVOTresultof48.Theyalsoremained consistentwiththeirVOCmetricsandleadthewaywith82overallVOC forthequarter. GreatjobTeamRochedale!KeepuptheCAREculture!
Safety&ComplianceTraining
ElevateourFocusonSafety
Wecontinuetoelevateourfoodsafety(coldchain), physicalsafety,andpsychosocialsafetyinourCFC’s.
SafetySEV144vstarget146andTRIFR9.16vstarget 9.167,withbothmetricsupdatingquarterlywehaveseenit remainstableandundertarget
OurnationalSafetymeetingsawourteamscometogether todiscussallthingssafety,withafocusonnewequipment andchangesacrossoursites
Footscraysafetyreviewsaw3greenratingsacrosssafe people,safeplantandsafesystems
ComingupinFebruary
Monthlysafetymeetingonthe18thandour foundationsdayonthe4th Rochedaleselfinsuranceaudit18th&19thof February
Weredeployedover380 teammembersandshifted allremainingstockintoour FootscrayCFC.Lastorder outonthe21stofJanuary
Wesawwave1ofteam returntoAuburn,withover 500+expressionsofinterest registeredfromthe Lidcombeteam
Whattheteamaresaying
RemainingCLSandESLareunderwayand wereallylookforwardtowelcomingyouto ourlaunchonFebruary12,presentingour upgradedBrookvalesite. AgreatachievementforteamBrookvale! with
Theteamarelovingthenewamenities thatarenowavailabletothem,thenew slottingwillalsoenablegreatpicking efficienciesaswemoveintothefuture
Thismonthwesawourfinalordergooutonthe21stofJanuary,throughout themonthwecelebratedourteamandtheircontributionalwayswitha customerfirstmindset.Onthe22ndwehadthefinalcelebrationonsite.
Meettheteam
JasonYau-SiteManager
WelcomeournewBrookvaleCFCsite manager!
Duringhis16yearcareeratWoolworths,Jasonhashelda numberofstoreleadershiproles,including5yearsleading Eastgardens.Followingthat,JasonledtheTownHall Storefor6yearsthroughitspeakasthehighestfoottraffic storeinthenation,throughchallengingcoviddaysand alsothroughthedevelopmentofthefirstSupermarketand BigWhousedunder1roof.
Morerecently,JasonhastakenthereinsasStoreManager attheCrowsNeststoreandbringswithhimawealthof retailleadershipexperienceandpassionforteamand customerholdinghimingreatsteadashejoinstheCFC
