Customer Fulfilment Centres
August2024
OurCustomerPriorities
OffDock Time
ProvidingtheFreshestQuality
Settingupsummerlayoutsandtrasitioningout ofcitrusseason
NewangledshelvesforCaringbahfollowing onfromMascot&Footscraylastmonth
StoreControllableF&Vdown1pointto79
SupportingOnTimetoCustomer
Withourcontinuedfocuson“offdockontime everytime”wehaveseenanimprovement acrossallsitesaswecontinuetheHomeRun teamnowjoinusweeklytoworkbettertogether
OurTeamPriorities
EAUpdates,VOT&Events
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
VOTforthemonthofAugustsawaslightreductionin 42%(-3%)CompletionRatehoweverwesawastrong improvementinBUof42+9vsLM
WecelebratedFather’sDaysweek,WearitPurpleDay Sitebirthdaysandmilestones,whilepreparingforour nextbigeventRUOKDay!
Wehavenarrowedourover800TeamMemberofThe Yearnominationsdowntofinalists,withourwinnersto beannouncedinOctober-Staytuned!
Checkoutthegreatworkour CareAdvocatesdointhisvideo!
Safety&ComplianceTraining
ElevateourFocusonSafety
Wecontinuetoelevateourfoodsafety(coldchain), physicalsafety,andpsychosocialsafetyinourCFC’s.
SafetySEV144vstarget148andTRIFR8.92vstarget9.28,CFC’s maintained100%compliancetocareconversations
Whilenoreviewswerecompleted,ourteamsmaintained compliancethroughcompletingover700iVerifyquestionsensuring ourgovernancecontrols
OurKeyretentionprocesswentlivesupportingasaferprocessfor ourteamanddrivers
TMPworksunderwayinMascotCFC,withthesupportofour360 partnersbreakinggroundthisweek
ComingupinSeptember
SafetyMaturityassessmentRochedale& Caringbah
InboundkeyretentionprocesswithDCtrucks
Stage1Dockworkshas beencompleted.Stage 2workshasstartedin week2ofRenewal
Welaunchedour13wave modeltrialinRochedale, givingadditionalcapacity andenablingbetter customerexpereience
OurCareAdvocatesandleaderscontinued todriveoutteamexperience
Wecontinuedtobringoureventstolifeourcare advocatesfocusedFathersDay,WearitPurple DayandcelebratedCaringbah’s2ndBirthday
CFCleadershipimmersionsessionsat Auburn Renewalin Brookvale Welaunched13 wavemodeltrial
OurTeamMember oftheYear
InAugustwenarrowed ourpooldownto2finalist ineachcategory.Looking forwardtoannouncing thewinnerssoon
Manyteamandtradeeventsbeing celebratedonSite,includingRUOKday! BrookvaleRenewalcontinueswiththe2nd levelanddockworksunderway
OurBRPplanningforQ2,leadingchange programforoursiteleadershipteams commences
LeadershipProgram‘ManagingChange’ workshops