OurCustomerPriorities
F&V VOC OurBig3underpinnedbyourteam Optimal Order
Brookvale=80%
Footscray=82.1%
DwellMinutesbyTrucklast4WeeksAvg
Brookvale=+0.78min
Mascot=-0.24min
Lidcombe=+.48min
Caringbah=+0.82min
Footscray=+1.08min
NottingHill=-1.00min
Rochedale=-+0.71min
OurTeamPriorities
PeopleMetrics
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
Annualisedteamturnoverhasreducedbelow36%(LM)to 35%animprovementof57%vssamemonthlastyearwith goalsetat>30%fortheyear
Ouraveragecasualhoursworkedis11(FlatvsLM)andPPTis 15with154teamconvertingtoparttimeYTD
NewhiresYTDat319down31%vssametimelastyear however,59overtargetdrivenbyFootscrayrecruitment
Idealhourssurveysites40%completionwiththisbeing relaunchedinSeptembertodrivecompletion
OurCustomerPriorities
CustomerMetrics
Wecontinuetohavecustomerattheheartofourdecisions andcreatingthebestpossibleexperiences
OurtoplineNPSsawanimprovementat56,+4vsLM
OurStoreControllableVOCsawCompletenessofOrderFlat vsLMat87,F&V-1to78,Care-1to83andEOCFlatvsLMat 94
OurVOCherositessawgoodNPSresultswithNottingHill(68) andBrookvale+Footscray(59)
NPSonFridaysisouropportunitydayat47andwillbeour focusinOctober
OurFocusesinOctober
Lidcombe(NPS47)andRochedale(NPS52)willbeour focussitesforNPStosupport
F&VseasonalstonefruittosupportinOctoberwithit traditionallybeingtheopportunitymonth
Focusonourbig3Optimalorder,OffDockonTimeandF&V quality
Bananafocuswithcultivatereviewshiftingtoambientfrom chilledin4sites,supportingqualityonournumber1line
WhatareWeWorkingOn
Embeddingnew13wave DTBmodelin
Caringbah,Rochedale andFootscray.Review ofbothsalesandKPI’s
Level2works conclude9ndoct Level1begin5thof October
Dockworksontrack forcompletionOct
RT3demandlinebuild willcompleteinOct OffsitewithSM completedforOrg structurechange,team engagementinOct OurTeam-Supportingagreatexperiencetobetheemployerofchoice
“YouSaid,TogetherWeDid”teamboardsinusewithWorkJammessaging Payrollcompliancefocus,ensuringourteamarepaidcorrectly.
