OurCustomerPriorities
F&V VOC OurBig3underpinnedbyourteam
SiteBreakdown
Optimal Order
StoreControllableFruit&VegVOC
Brookvale=80%
Brookvale=+0.78min
DwellMinutesbyTrucklast4WeeksAvg OnTime Dispatch
Mascot=-0.24min
Lidcombe=+.48min
Caringbah=+0.82min
Footscray=+1.08min
NottingHill=-1.00min
Rochedale=-+0.71min
OurTeamPriorities
PeopleMetrics
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
Annualisedteamturnoverhasreducedto34%(LM)from35%an improvementof73%vssamemonthlastyearwithgoalsetat >30%fortheyear.Thats103extrateamwehaveretained
Ouraveragecasualhoursworkedis11(FlatvsLM)andPPTis15 with182teamconvertingtoparttimeYTD
NewhiresYTDat399down27%vssametimelastyear however,74overtargetdrivenbbyrecruitmentfornetwork changes
Idealhourssurveysites44%(+4%)completionwiththisbeing relaunchedinSeptembertodrivecompletion
OurCustomerPriorities
CustomerMetrics
Wecontinuetohavecustomerattheheartofourdecisions andcreatingthebestpossibleexperiences
OurtoplineNPSsawanimprovementat57,+1vsLM&up+5 last2months
OurStoreControllableVOCsawCompletenessofOrder+1vs LMat88,F&V+2to80,Care+4to86andEOC+9to100!!!
OurVOCherositessawgoodNPSresultswithNottingHill(68) andBrookvale+Footscray(59)
NPSonFridaysisouropportunitydayat47andwillbeour focusinOctober
OurFocusesinOctober
Lidcombe(NPS53+6vLM)andBrookvale(NPS53)willbeour focussitesforNPStosupport F&Vandseasonalstonefruitremainafocuswhilefoldingin Berries
Focusonourbig3Optimalorder,OffDockonTimeandF&V quality
Withstrawberriesidentifiedasoneofthehighestrefundsthis isourfocuslineintothebackendofQ2
Embeddingnew13wave DTBmodelin
Caringbah,Rochedale andFootscray
HealthyLifelaunchedin
RosebayDTB
RT3demandlineCBM firstreviewcompleted
NewOrgstructurego live8/11
Serapappointedas
FootscraySiteManager
NewEAlive
Level2newteam areascompleted
Level1A,BandC moverplanograms completed
OurTeam-Supportingagreatexperiencetobetheemployerofchoice
“YouSaid,TogetherWeDid”teamboardsinusewithWorkJammessaging Payrollcompliancefocus,ensuringourteamarepaidcorrectly.
Christmasplanningandexecutionfortradeand teamcomestolife
BrookvaleRenewalcontinueswithlevel2works andnewplanogramsdesignedtoenhanceour pickingcapabilities
CFCOrg“NEW”Orgstructuregoesliveonthe 8thofNovember
NewChilledfleetprocessgoeslive4th November
Siteexcellenceinfoodsafetyreviewat RochedaleCFC
