Customer Fulfilment Centres
OurCustomerPriorities
Order
F&V VOC
Brookvale=82%
Footscray=84.5% NottingHill=89.2%
Rochedale=85.3%
Brookvale=-1.87min
Mascot=-5.7min
Footscray=-0.58min
NottingHill=+0.18min
Rochedale=-0.13min
OurTeamPriorities
PeopleMetrics
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
Annualisedteamturnoverhasreducedbelow40%to 39%forthefisttime(JulyLY56%)withgoalsetat>30%
Ouraveragecasualhoursworkedis10andPPTis15with 34teamconvertingtoparttimeinJuly
NewhiresfinishedFY24at1,661undertargetandJuly forFY25sitscurrentlyat19under
Teamwithexcessleaveisdown20%vslastyear representing250weeksless
OurCustomerPriorities
CustomerMetrics
Wecontinuetohavecustomerattheheartofourdecisions andcreatingthebestpossibleexperience
OurtoplineNPSsawaimprovementof+2to56forthemonth ofJuly.PickupNPS+8to74anddeliveryup2to55
OurStoreControllableVOCsawComplete+2to87,F&V+2to 80,Care+1to84andEOC+3to96
OurVOCherositesinNPSbeingNottingHill(66)and Rochedale64)
NPSonFridayisouropportunitydayat45wileMondayat60 wasourstrongestperformingday
OurFocusesinAugust
Mascot(NPS48)andLidcombe(NPS51)ourfocussitesfor NPStosupport
F&VVRtrainingtosupportteamengagementandknowledge ProjectGrowshelvingtosupportF&Vandteamexperience rollingintoMascot&Footscray
TargetingouropportunitydayinFridaythroughourbig3
MyWooliesWeekendstartingonAugust1st!
SalesGrowth
Currenttrialonearly wavesdriving630 additionalwindows 13waveDTBmodeltrial inbuildstagefor POCinAug
3keyfocusestotal TEC,Stocklossand Expenses
Workinggroup ontoplineGP
Level2worksbegin 12thofAugust
Level1begin5thof October
Dockworksendof August
OurTeam-Supportingagreatexperiencetobetheemployerofchoice
“YouSaid,TogetherWeDid”teamboardsinusewithWorkJammessaging Payrollcompliancefocus,ensuringourteamarepaidcorrectly
TMOTYAugustwillseefinalistschosentogo throughtointerviewstages
60ofourlongestservingandTMOTY nomineesattendingthe100YearCelebratio WAWlaunchinginCaringbahwithwave2 forFootscrayandMascotlandinginAugust
Amenitiesupgradeanddockleveller installationinFootscray TrafficManagementPlansworkinMascot withprojectleadassigned