OurCustomerPriorities
Order
F&V VOC
Brookvale=77%
Brookvale=-0.79min Mascot=+3.64min Lidcombe=-1.32min Caringbah=-0.82min
Footscray=-3.04min
NottingHill=+1.04min
Rochedale=-2.26min
OurTeamPriorities
PeopleMetrics
Wecontinuetoensureweprovideagreatteamexperience withinourCFC’swithagoaltobethechosenplacetowork!
Annualisedteamturnoverhasreducedbelow39%(LM)to 36%animprovementof70%vssamemonthlastyearwith goalsetat>30%fortheyear
Ouraveragecasualhoursworkedis11(+1vsLM)andPPTis 15with100teamconvertingtoparttimeYTD
NewhiresYTDat184down36%vssametimelastyear however,34overtargetdrivenbyFootscrayrecruitment
Idealhourssurveysites36%completionwiththisbeing relaunchedinSeptembertodrivecompletion
OurCustomerPriorities
CustomerMetrics
Wecontinuetohavecustomerattheheartofourdecisions andcreatingthebestpossibleexperiences
OurtoplineNPSsawadeclinedrivenbytheI.Toutage impactsat52forthemonth
OurStoreControllableVOCsawCompletenessofOrder+2to 87,F&V+2to80,Care+1to84andEOC+3to96
OurVOCherositessawgoodNPSresultswithFootscray(57) andBrookvale(57)
NPSonFridaysisouropportunitydayat45whileSundayLM sawimpactfromthe2outagesimpacting
OurFocusesinAugust
Mascot(NPS47)andRochedale(NPS43)willbeour focussitesforNPStosupport,asLidcombehasseen improvement uponfocusfromLM
F&VVRtrainingtosupportteamengagementandknowledge ProjectGrowshelvingtosupportF&Vandteamexperience rollingintoMascot&Footscray
Summerplanningforstockandwebsiteavailabilityshifting withcustomerpatterns
WhatareWeWorkingOn
SalesGrowth OurTeamStructure BrookvaleRenewal
13waveDTBmodel startedinRochedale, withplanstorollinto Caringbah&Footscray inSeptember
RT3buildrefining processesfornextsteps Opmodelbuild progressingfor November rollout
Level2worksbegin 12thofAugust
Level1begin5thof October
Dockworksendof September
OurTeam-Supportingagreatexperiencetobetheemployerofchoice
“YouSaid,TogetherWeDid”teamboardsinusewithWorkJammessaging Payrollcompliancefocus,ensuringourteamarepaidcorrectly.
What’sComingUp?
TMOTYfinalistswillbeinterviewingto decideournationalwinners! 60ofourlongestservingandTMOTY nomineesattendingthe100Year Celebration
Andyfleettruckloadingprocesstrials beginPOCinRochedale TrafficManagementPlanscommenced inMascot
