1 Welcome!
MikeO’Neil President
RestoringHearingis RealizingaDream
2 3 THE GREATEST SHOWCASE OF SIGNIA
“AMillionDreams”
THE GREATEST SHOWCASE OF SIGNIA 4
"Thenoblestartisthatofmakingothershappy."
–P.T.Barnum
3
State-of-the-artmanufacturing anddistributioncenter
State-of-the-artmanufacturing anddistributioncenter
4
State-of-the-artmanufacturing anddistributioncenter
5 NewAnnouncements justforyouhere attheAspireevent! THE GREATEST SHOWCASE OF SIGNIA
"Thenoblestartisthatof making othershappy."–P.T.Barnum
#SigniaDelivers#SigniaAspire
6 WelcometotheSigniaGoHigher withAspire2023Event TheGreatestShowcaseofSignia
12 THE GREATEST SHOWCASE OF SIGNIA
MikeO’Neil President
IndustryFirstActs
7 14 THE GREATEST SHOWCASE OF SIGNIA
Excellence
Service
Average days inhouse
Delivery Times
CurrentStatus
“Stock”orders:1day
Repairs:5days(RIC:1-2days)
Customorders:5days
Reductionof5-10days onaverageacrossall typesoforders
8 15 THE GREATEST SHOWCASE OF SIGNIA Improvement CurrentStatus 73%decreasesince December 60-90 seconds Average wait times 25%Improvement 3-5% Abandon rates CustomerService 16
SHOWCASE OF
Improvement
THE GREATEST
SIGNIA
Quality
CurrentStatus
Auditprocessesinplace Newguidingprinciples aroundServiceQuality
20%Reductionincallsto CustomerService
AutomaticReward Guarantee OrderType 500points <3Days RIC/BTE 500points <7Days Repair/Customs
THE
9 17 THE GREATEST SHOWCASE OF SIGNIA
Improvement
18
Statusof Quality Issues GREATEST SHOWCASE OF SIGNIA
IndustryFirstServiceGuarantee
Fromorderreceived,toordershipped:
IndustryFirstProactiveNotification ofDeliveryDisruption
IntroducingOrderDelight:ServiceExcellencefocusofimprovingtheorderplacingand deliveryexperiencewithSignia.ComingSoon!
10 19 THE GREATEST SHOWCASE OF SIGNIA
Communication Email Text 20
OF SIGNIA UnparalleledSupport
ServiceDelivery Changes MarketingUpdates
THE GREATEST SHOWCASE
SigniaCompanyActionstoBetterSupportYou
11 21 THE GREATEST SHOWCASE OF SIGNIA
Collaboration, ideation,flexibility foremployees BrightFuture foryou SalesSupport teamof8new teammembers Incremental8 headcountaddedto customerservice 22 THE GREATEST SHOWCASE OF SIGNIA IndustryFirstAwardWinningCustomer LoyaltyProgram ConsumerLeads 900leadspermonth senttoAspire members Nearly73millionpoints redeemed Almost$2Min marketingfundsalone FinancialPrograms Over$2MinLoans andRebateNow fundsdispenses LearningCourses 462Courses Completed
12 23 THE GREATEST SHOWCASE OF SIGNIA InnovativeSolutions 24 THE GREATEST SHOWCASE OF SIGNIA
Solutions
Innovative
13 25 THE GREATEST SHOWCASE OF SIGNIA IndustryFirstSigniaSubscribe OrderOnce SaveTime EachMonth Loweryour CostofGoods
#SigniaDelivers#SigniaAspire
14
"Thenoblestartisthatof making othershappy.”–P.T.
Barnum
UsingMarketInsightsto NavigatetheChanging LandscapeofHearingHealthcare
Jennifer Wright, AuD VP,Marketing
Thereisnothingpermanentexceptchange —Heraclitus
HowHavePurchasePathsChangedintheLastYear?
Noperceivedchange Increaseinmanaged careandinsurance
Numberofpatients usingafinancing optionhasincreased
15 29 THE GREATEST SHOWCASE OF SIGNIA
30 THE
SHOWCASE OF SIGNIA
GREATEST
16 31 THE GREATEST SHOWCASE OF SIGNIA WhatarePerceivedIssuesintheMarketRightNow? 32 THE GREATEST SHOWCASE OF SIGNIA WhatarePerceivedIssuesintheMarketRightNow? Employees expectmore compensation thanwhatthe business can afford Higher no-show rate Toomany patients and difficulty scheduling Patients slowerto upgrade More patients requesting managed care Competition withonline Competition withbigbox Competition withother clinics Difficulty getting referrals from physicians Patients expressing inflation/ pricing concerns Marketing is less effective Financing being denied Difficulty hiring office supportstaff Difficulty hiring HCPs OTC
TopTwoCurrentIssues
PredictionfortheFuture
17 33 THE GREATEST SHOWCASE OF SIGNIA 3% 3% 3% 6% 6% 10% 10% 10% 10% 13% 26%
34 THE GREATEST SHOWCASE OF SIGNIA
Perceptions ConfirmedbyData
18 35 THE GREATEST SHOWCASE OF SIGNIA
2022hearing aidsales increasedby 0.8% Comparedto 37% in2021 and 4.7% 5-year average Salesfell progressivelyin Q2-Q4 Lastseenin 2008 HearingTracker,Feb,2023 36 THE GREATEST SHOWCASE OF SIGNIA
Causes Difficult economy 9.1% inflation rate Residual Covid outbreaks Warin Ukraine
Contributing
WeareSoGlad YouareHere!
19 THE GREATEST SHOWCASE OF SIGNIA 37
Thegreatestdiscoveryofalltimeisthata personcanchangehisfuturebymerely changinghisattitude.
—OprahWinfrey
TheGreatestShowcaseofSignia
20 39 THE GREATEST SHOWCASE OF SIGNIA
Mike O’Neil
Jennifer Wright Michael Guiden
Zachary Call
Brian Taylor Leanne Powers Scott Witt
Sharon McKarns Jamie Loschen
Danielle Robertson Jerry Weber
Tony Cyr
40 THE GREATEST SHOWCASE OF SIGNIA
Amanda Reed Nicole Lynch Dianna Theokas
Dr.BryanWilliams
21 41 THE GREATEST SHOWCASE OF SIGNIA TheGreatestShowcaseofSignia EstablishYourValue Maximizeall purchasepathsin your office ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupportYou Employees expectmore compensation thanwhatthe businesscan afford Highernoshowrate Toomany patientsand difficulty scheduling Patients slowerto upgrade Morepatients requesting managedcare Competition withonline Competition withbigbox Competition withother clinics in the area Difficulty getting referralsfrom physicians Patients expressing inflation concerns Marketingis lesseffective Financing optionsbeing denied Difficulty hiringoffice supportstaff Difficulty hiringhearing care professionals OTC GoHigher withSignia Aspire 42 THE GREATEST SHOWCASE OF SIGNIA SolutionsfortheChangingMarketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You
22
"Thenoblestartisthatof makingothershappy.”
a Mountain Climber
–P.T.Barnum
#SigniaDelivers#SigniaAspire Be
by:
K. Williams,
Presented
Bryan
D.M.
Objectives for Today
Facing your mountain
Principles of Success
Key Ingredient to Activate the Principles
The Power of Moving Forward
23
There should be EVIDENCE you were there.
24
25
Points to Remember
Love is the greatest secret of success in all ventures.
Always dig for reasons to applaud; never scratch for excuses to gossip.
26
“ ”
I will greet this day with love in my heart.
Point to Remember
I was not delivered into this world in defeat; nor does failure course through my veins. -
27
I will persist until I succeed.
“ ”
Points to Remember
Avoid, with fury, the killers of time.
Destroy procrastination with action
Destroy doubt with faith
Destroy fear with confidence
28
“
I will live this day as if it is my last.
”
Point to Remember
Train yourself to say four words until they become habit. -
29
I will laugh at the world.
“ ”
I will act now. “ ”
Points to Remember
Only action determines your value in this world.
To multiply your value, you must multiply your actions.
30
Principles of Success
• I will greet this day with love in my heart.
• I will persist until I succeed.
• I will live this day as if it is my last.
• I will laugh at the world.
• I will act now.
DrBWilliams.com
Instagram: @drbryanw
LinkedIn: Bryan Williams, DM
Facebook: BW Enterprise
Scan the QR code to subscribe to my email list, or text
bwenterprise to 22828
31
…as its WEAKEST link
…where I STAND.
32
A chain is only as STRONG…
The chain will NOT break…
33 SigniaDeliversaBrilliantFit: HowWeCanHelpYou RespondtotheChanging Marketplace
Call
66 THE GREATEST SHOWCASE OF SIGNIA SolutionsfortheChangingMarketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You
Jennifer Wright, AuD VP,Marketing Zachary
Director, Business Development
34 67
Signia Deliversa Brilliant Fit
SigniaDelivers
35 69 THE GREATEST SHOWCASE OF SIGNIA Innovative Solutions PureCharge&Go TAX Insio Charge&GoAX Pure312 AX Active ProX/ Active X Styletto AX Motion Charge&GoX Motion Charge&GoPX Silk X Motion Charge&GoSP X FullPortfolio 70 THE GREATEST SHOWCASE OF SIGNIA
JensenN.S.,HøydalE.H.,BrandaE.&WeberJ.2021a. Augmentingspeech recognitionwithanewsplit-processingparadigm.HearingReview,28(6),24-27
36 71 THE GREATEST SHOWCASE OF SIGNIA Hearwith Confidence Challenging thestatusquo Empowerandexcite Inclusiveand sustainable *Visitsignia-pro.com/en-us/claims-dataformoredetails 72 THE GREATEST SHOWCASE OF SIGNIA AXisBetterthanEver Insio Charge&Go AX Pure Charge&Go AX Pure 312 AX MyWellBeing Auto EchoShield OwnVoice Processing2.0 HandsFreefor iOSwithCall Control eWindScreen Improved AX Soundscape Processing FourAXModels MoreAXBenefits Styletto AX
37 73 THE GREATEST SHOWCASE OF SIGNIA Unparalleled Support DeliveringYouMorePatients 900+Aspire Leadsper Month New Materialsto SupportYour Practice Growth Partnerships toSpread Hearing Health Awareness 74 THE GREATEST SHOWCASE OF SIGNIA NewMaterialstoSupportYou 90%of customersare willingtopay moreifthey’re purchasing fromabrand theytrust. 78% of customers would rather learn about a company through articles than ads.
SuccessfulDallasCowboysPartnershipin2022
38 75 THE GREATEST SHOWCASE OF SIGNIA
2022 Aspire eventatAT&T stadium
B2B2C Marketing Opportunities
Exclusive
76 THE GREATEST SHOWCASE OF SIGNIA
Consumer gamification, radioads, etc. forleads
Cowboys events
39 77 THE GREATEST SHOWCASE OF SIGNIA GetReadyforourDallasCowboys Partnershipin2023! ChancetowininPavilion! Year2 partnership in2023! 78 THE GREATEST SHOWCASE OF SIGNIA CommittedtoYourSuccess AwardWinning Aspire Program Now with Brilliant Benefits Startwith Signia Unparalleled Support
40 79 THE GREATEST SHOWCASE OF SIGNIA Service Excellence OrderDelight NewInternal Dashboards Email and Text Communication NewNJoffice comingsoon! 80 THE GREATEST SHOWCASE OF SIGNIA SolutionsfortheChangingMarketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You
41 81 THE GREATEST SHOWCASE OF SIGNIA Solutions
Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You 82 Signia Deliversa Brilliant Fit SigniaDelivers
fortheChangingMarketplace
Financial SupportPrograms
42 83 THE GREATEST SHOWCASE OF SIGNIA VisittheAspirePavilionfor SigniaandPartnerBooths Complete Punchcard for Chance to Win! Listento SigniaAX Demofor SpecialGift Visit Hearing Health Table for Exclusive Educational Tool
ZacharyCall,MBA Director,BusinessDevelopment
43 85 THE GREATEST SHOWCASE OF SIGNIA Solutions fortheChanging Marketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You 86 THE GREATEST SHOWCASE OF SIGNIA FinancialSupport PracticeUpdates Need/updateequipment Remodel Staffing/Retention bonus/Signingbonus PracticeExpansion Addnewlocation Acquisition–purchasean existingbusiness Exitstrategies Sell/retire Doyouhaveabuyer? Doyouneedabuyer? Unparalleled Support
44 87 THE GREATEST SHOWCASE OF SIGNIA 2023-Navigating theClouds ofCommoditization YOURBUSINESS PSAPs OTC Third Party Online Big Box THE GREATEST SHOWCASE OF SIGNIA 88 Differentiation
45 89 THE GREATEST SHOWCASE OF SIGNIA Tools/Ideas toAchieveDifferentiation 1.Product 2.Price 3.PublicImage 4.Service 5.PersonalRelationship 6.MaximizingAspirePartners 7.Solutions–PaymentOptions 8.ImprovedBusiness/ProfessionalSkills Options 90 THE GREATEST SHOWCASE OF SIGNIA Solutions fortheChanging Marketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You
46 91 THE GREATEST SHOWCASE OF SIGNIA MaximizeTheAspirePavilion 1.Product 2.Price 3.PublicImage UtilizeYOURBenefits 92 THE GREATEST SHOWCASE OF SIGNIA MaximizeTheAspirePavilion 4.Service 5.PersonalRelationship 6.Solutions–PaymentOptions 7.ImprovedBusiness/ProfessionalSkills UtilizeYOURBenefits
47 THE GREATEST SHOWCASE OF SIGNIA 93 MakingYour MemorableMoment 94 THE GREATEST SHOWCASE OF SIGNIA Deliveringa“WhatJustHappened”? In-PersonCare UniqueService Relationship The Memorable Moment
48 95 THE GREATEST SHOWCASE OF SIGNIA MemorableMoment
96 THE GREATEST SHOWCASE OF SIGNIA
CaseStudy
TheWorldFamous“PopsicleHotline”
ActualReview Thisistheplacetostay,handsdown!!!
We(Family of4)havejust returned froma3nightstayat theMagic Castle.Wewere blownaway byour timeattheMagic Castleandwecannot speak highly enough ofourtime there!!
Thisisanolder hotel soifyou’relookingforbrandnew, shiny bells and whistles, it maynotbethe place foryou. ButIcanpromiseyou,whatyougetfromtheMagicCastlewillmeanfarmore.
Iheard andreadabout the amenities thehotel offeredtoitsguests butI'llbe honest, Iwaswaiting to get there to seeifitwas actually true. Icanconfirmit'sabsolutely true and westruggled todragour kidsaway!!
The‘Popsicle Hotline’ issuchatreat, ourkids(and anyone inthe poolarea loved it!!).Itwasour daughter’sphoneprofilepicforaverylongtime.Shefeltthatspecial!!
Onourlast day wegotchatting to theowner ofthehotel. Hespentalotoftimetalkingtoourkids abouttheirstayandgettingtheirfeedbackonwhathecoulddotomakeitevenbetter. Thisisthebest place tostaywithout adoubtand assoonas weget thechance, we'll beback.
MemorableMomentsMatter
5
1,173Googlereviews
49 97 THE GREATEST SHOWCASE OF SIGNIA
“ ”
98 THE GREATEST SHOWCASE OF SIGNIA
RITZ-CARLTON
THE
–star
hotel 1,005Googlereviews
CASTLEHOTEL
Rating4.6 ★★★★★ MAGIC
3–starhotel
Rating4.7 ★★★★★
50 99 THE GREATEST SHOWCASE OF SIGNIA What’syour2023 MemorableMoment? Thankyou! Pleasevisitandmaximizethebenefitsofall theAspirePartnersintheVendorPavilion They’reheretohelpyou!
#SigniaDelivers#SigniaAspire
Signia’sAI-DrivenApproachto CommonFittingChallenges: SmallChanges=BigResults
51
"Thenoblestartisthatof making othershappy."–P.T.Barnum
BrianTaylor,AuD Sr.Director,Audiology
52 THE GREATEST SHOWCASE OF SIGNIA TheConvergence ofHearing
andConsumer ElectronicDevices 103 THE GREATEST SHOWCASE OF SIGNIA NewGeneration ofHearingAids • Real timetracking • AI-drivenfine-tuning • Remote fitting Consumer Electronic Devices • Remote Rechargeability • Bluetooth Streaming • Smartphone-enabled Apps • Fashion-forwardDesign Hearing Aids • Stable Gain –No Feedback • Reduce Occlusion Effect • Directivity for NoiseReduction • Ear-to-Ear Connectivity Convergence ofTechnology 104
Aids
PioneeringRechargeableSolutions
FirmwareUpdates
UpgradedeWindScreen(March2023)
CallControl(September2022)
HandsFreeforiOS(May2022)
ImprovedAXSoundscapeProcessing(March2023) AutoEchoShield(May2022)
OwnVoiceProcessing2.0(May2022)
SigniaAugmentedXperience(May2021)
53 THE GREATEST SHOWCASE OF SIGNIA 2006 Centra Active Cellion Primax Pure Charge&Go 2018 2016 CROSPure Charge&Go 2019 2021
2020 PureCharge&Go Portable Charger InsioAX Charger Styletto 105
GREATEST SHOWCASE OF
THE
SIGNIA
106
54 THE GREATEST SHOWCASE OF SIGNIA AppUpdates UserInterfaceUpdate(ComingSoon) SigniaApp SigniaAssistantupdate(Retraining) MyWearTime MyConversations MyWellBeing MySteps MyActivity 107 THE GREATEST SHOWCASE OF SIGNIA TheBenefitsofthisConvergencefor PersonswithHearingLoss 108 Connected withothers Mentallysharp Sociallyactive
HowSigniaThinksAboutQualityofLife
55 THE GREATEST SHOWCASE OF SIGNIA
109 Functional Capacities PhysicalState Psychologicalwell-being Socialrelations Presbyacusis Withdrawaland reducedcognitive, physicaland socialactivity THE GREATEST SHOWCASE OF SIGNIA EncouragingFindings fromMT10 SeminarsinHearing2020 110
Regularly
Owners:n=656
Non-Owners:n=513
Note:Non-Ownershave self-reportedhearingloss
PHQ-2ScreeningforDepression
THE GREATEST SHOWCASE OF SIGNIA
THE GREATEST SHOWCASE OF SIGNIA
56
111
Exercise
0 10 20 30 40 50 60 National Average Hearing Aid Owners Non-Owners 80 0 20 40 60 National Average Hearing Aid Owners Non-Owners
112 112 0 5 10 15 20 25 30 35 National Average Hearing Aid Owners 50 40 0 10 20 30 Owners Non-Owners
57 THE GREATEST SHOWCASE OF SIGNIA OtherQualityofLifeFactors 0 10 20 30 40 50 60 70 RegularlySocialize NotGettingMore Forgetful FeelEngagedinLife 113 113 Owners Non-Owners THE GREATEST SHOWCASE OF SIGNIA SeminarsinHearing2022 MT22: Continuing theTrend 114
HowOftenHearingAidsRegularly ImproveQualityofLife
What’sDrivingthisQualityofLifeIncrease?
Increasedimplementationofbestpracticestandards?
Incrementalimprovementoffeaturesthatimprove audibility,comfortandSNR?
Newerfeatures?
58 THE GREATEST SHOWCASE OF SIGNIA
115 THE GREATEST SHOWCASE OF SIGNIA
116
NewGenerationofHearingAids
59 THE GREATEST SHOWCASE OF SIGNIA
Rechargeable batteries DirectBluetooth streaming Downloadablewearercontrolledapps 117 THE GREATEST SHOWCASE OF SIGNIA OverallSatisfaction 70 75 80 85 90 95 118 HA doesnothavefeature HA hasfeature Rechargeable Batteries Wearer-controlled Apps DirectStreaming RemoteControl
60 THE GREATEST SHOWCASE OF SIGNIA MyWellBeingApp 119 THE GREATEST SHOWCASE OF SIGNIA SigniaAssistant 120
61 THE GREATEST SHOWCASE OF SIGNIA
SituationInfo WearerInfo Problem Description Deep Neural Network (DNN) Wearer Preference Learning Proposed Solution WearerFeedback Cloudprocessing 121 THE GREATEST SHOWCASE OF SIGNIA
ImprovesWearerAcceptance 122
HowitWorks
SA
BenefitsofSigniaAssistant
Greaterfeelingsofempowerment,leadstobetteroutcomes
Improvedpatientacceptanceofsoundquality,ownvoice, othervoices,devicehandling
Leadstoabetterindividualizedfitandsupport
Freesuptimetodootherthings
WhatistheRoleoftheHCPinDeterminingWho AcquiresandthenBenefitsfromtheseNewerFeatures?
62 THE GREATEST SHOWCASE OF SIGNIA
HearingAidWearer SigniaAssistant HearingCareProfessional 123 THE GREATEST SHOWCASE OF SIGNIA
124
Auditory
Excellent:
Fair:
63 THE GREATEST SHOWCASE OF SIGNIA
in
Acquires
Newer
WhatistheRoleoftheHCP
DeterminingWho
andthenBenefitsfromthese
Features?
AssessQualityofLife(pre-andpost-fitting) 125
OF
THE GREATEST SHOWCASE
SIGNIA
HHIE-SandAuditoryWellness
Wellness
Scale
0-2
Good:3-7
8-15
Poor:16-23
126
VeryPoor:<24
WhatistheRoleoftheHCPinDeterminingWho AcquiresandthenBenefitsfromtheseNewerFeatures?
AssessQualityofLife(pre-andpost-fitting)
Applythe5M’sofgeriatriccaretofind“whatmattersmost”
64 THE GREATEST SHOWCASE OF SIGNIA
127 THE GREATEST SHOWCASE OF SIGNIA MattersMost Mind Mobility Medications Multi-complexity 128
AssessQualityofLife(pre-andpost-fitting)
Applythe5M’sofgeriatriccaretofind“whatmattersmost”
Assessdigitalliteracy
65 THE GREATEST SHOWCASE OF SIGNIA
WhatistheRoleoftheHCPinDeterminingWho AcquiresandthenBenefitsfromtheseNewerFeatures?
129 THE GREATEST SHOWCASE OF SIGNIA DigitalLiteracy: AgeShouldnotbeAConsideration MobileDeviceProficiencyQuestionnaire–16items,n=111adultswithhearingloss Don’t assume I’mtoo old! r=-.46,p<0.001 9% 130
DigitalLiteracy: AgeShouldnotbeAConsideration
Twoquestionscanquicklyassessdigitalliteracyinadultaudiologyclinic
Giveaudiologiststheconfidencetoappropriatelyidentifypatientswhowould benefitfromremotetechnologies
“Howwouldyourateyourskilllevel withamobiledevice?”
“Howconfidentareyouusingam mobiledevice?”
Conclusions
Incrementalismleadstobigresults
Newgenerationhearingaidsdrive qualityoflifebenefits
Theroleoftheclinicianmatters morethanever
66 THE GREATEST SHOWCASE OF SIGNIA
p<.001 p<.001 131 THE GREATEST SHOWCASE OF SIGNIA
Augmented Xperience ChangedtheGame
67 THE GREATEST SHOWCASE OF SIGNIA Nocompromiseinhowspeechandambientsoundis processedmeanswearerscanperformattheirbest.
133
#SigniaAspire
"Thenoblestartisthatof making othershappy."–P.T.Barnum
#SigniaDelivers
68
ProfessionalEducation 136 THE GREATEST SHOWCASE OF SIGNIA
ProfoundorResidual Hearing Loss 5% Aidedpopulation 38.4M:TotalPopulation withhearinglossthatinterfereswiththeircommunication 10% 90% Moderate to Severe Hearing Loss 20% Mild to Moderate Hearing Loss 75% 50% 50% 70% 30% Unaided population 28.5MUnaidedpopulation 7.6MUnaidedpopulation 1.9MUnaidedpopulation
HearingHealthOutreach, ToolsforSuccess Leanne Powers,AuD Sr.Director,
WhyHearingHealthOutreachisImportant
Source:Hearinguptakesegmentbydegreeofhearingloss.ResearchPaperLink AdaptedfromNash2013,Linetal2011,Linetal2011andWallhagenandPettengill
Why
WhyHearingHealthOutreachisImportant
69 137 THE GREATEST SHOWCASE OF SIGNIA
NoHA HAusers 138 THE GREATEST SHOWCASE OF SIGNIA
HearingHealthOutreachisImportant 2/3ofeveryonewith ahearinglossare notgettinghelpwiththeirhearing
7–10yeartimespanbetweenperception ofhearinglossandpursingahearingaid.
70 139 THE GREATEST SHOWCASE OF SIGNIA WhatisHearingHealthOutreach? 140 THE GREATEST SHOWCASE OF SIGNIA
isHearingHealthOutreach? Community Events HealthFairs Hearing ScreeningEvents andDigital Hospital Grand Rounds Lunch and Learn Seminars Physician Marketing
What
WhatareSomeObstaclestoOutreach?
Time
Resources(Time&Materials)
Havingaplan
Stickingtoaplan
Wheretostart 142
SigniaDeliversTurnKeyTools+Support
71 141 THE GREATEST SHOWCASE OF SIGNIA
GREATEST
THE
SHOWCASE OF SIGNIA
SigniaDirectHearingHealthEfforts
B2C
marketing (radioads,Facebookads) toeducateconsumers abouthearinghealthand connect
SigniaDirectHearingHealthEfforts
THE GREATEST SHOWCASE OF SIGNIA
144
72 143
THE GREATEST SHOWCASE OF SIGNIA
Conducted 300+free hearing screenings at 2022CowboysRally Dayevent
themwithanHCP
Over900earplugs andalmost 700 hearing health flyers passedouttofansat 2022CowboysGame Dayevent
Conducted 300+free hearing screenings at 2022CowboysRally Dayevent
73 145 THE GREATEST SHOWCASE OF SIGNIA ConsumerMarketing Consumer Marketing testedforbest performance! Advertional Print Ad 146 THE GREATEST SHOWCASE OF SIGNIA Physician&ConsumerMarketing Hearinghealthisanessentialcomponentofaperson’s overallphysicalwell-being.
HearingHealthMarketingPackageMaterials
HearingHealthMarketingPackageMaterials
74 147 THE GREATEST SHOWCASE OF SIGNIA
1.PhysicianOutreachletter introducingHCP 2.ReferralPad 3.Product LettersonNew SigniaTechnology 4.ComorbidityFlyers 5.Signsof HearingLossPoster 6.EducationalPosters 7.EducationalFlipchart 8.Hearingscreenersnow intheAspireportal! Phase1 1.PhysicianMarketing CalendarTemplate 2.OTCFlyer 3.HearingScreening Sticker Template 4.AdditionalEducational Posters(Audiogram + SigniaStyles) 5.ComorbidityMailers Phase2 148 THE GREATEST SHOWCASE OF SIGNIA
PhysicianOutreachLetter
75 149 THE GREATEST SHOWCASE OF SIGNIA ReferralPad 150 THE GREATEST SHOWCASE OF SIGNIA
ProductLettersonTechnology
ComorbidityFlyers
EducationalPosters
76 151 THE GREATEST SHOWCASE OF SIGNIA
152 THE GREATEST SHOWCASE OF SIGNIA
77 153 THE GREATEST SHOWCASE OF SIGNIA EducationalFlipchart StopbytheStore Activation boothat theVendorPavilion to getyourExclusive flipchart! 154 THE GREATEST SHOWCASE OF SIGNIA
#SigniaDelivers#SigniaAspire
Signia’sInnovative Solutions toEnsureSuccessand IncreaseHearingAidAdoption
78
"Thenoblestartisthatof making othershappy."–P.T. Barnum
ScottWitt, VPProductManagement
79 157 THE GREATEST SHOWCASE OF SIGNIA FunFact 158 THE GREATEST SHOWCASE OF SIGNIA FunFact
80 159 THE GREATEST SHOWCASE OF SIGNIA Continuous Improvements 160 THE GREATEST SHOWCASE OF SIGNIA ContinuousImprovementisPartofOurDNA Staff input HCP input Internal data Continuous Improvements It’sinourCorporateDNA
Earwear3.0ImprovementProject
Acrossfunctionalteamreviewedand escalatedallreportedconcerns.
KeyElements
Videos
Data,Facts
Actionplan
Staffcommunication
Accessories
Receiver
Wirelengthmeasuringtool
Receiverinsert/removaltool
Earmolds(RIC,ThinTube3.0)
81 161 THE GREATEST SHOWCASE OF SIGNIA
162 THE GREATEST SHOWCASE OF SIGNIA IntroducingLength5for miniReceiver3.0S/M/P/HP 5 Comingsoon
82 163 THE GREATEST SHOWCASE OF SIGNIA ConchaLockSleeve3.0 miniReceiver3.0S ThinTube3.0 miniReceiver3.0M miniReceiver3.0P ConchaLockSleeve 3.0forS& ThinTube3.0 ConchaLock Sleeve 3.0forM ConchaLock Sleeve3.0forP Comingsoon 164 THE GREATEST SHOWCASE OF SIGNIA NewClosedDomes NEW Comingsoon
InsioAXChargerContinuousImprovements
ImprovementList
Enlargedcenterbarrier–reducescrosstalk
UpgradedfirmwaretoreduceLED misbehavior/freezingafterlongcharging
ChargerServiceTool-Fieldupgrades
Rubberinlaymodificationforimprovedpositioning
InsioAXChargerContinuousImprovements
ImprovementList
Enlargedcenterbarrier–reducescrosstalk
UpgradedfirmwaretoreduceLED misbehavior/freezingafterlongcharging
ChargerServiceTool-Fieldupgrades
Rubberinlaymodificationforimprovedpositioning
83 165 THE GREATEST SHOWCASE OF SIGNIA
166
GREATEST SHOWCASE OF SIGNIA
THE
FirmwareUpgradesareanOpportunity
op·por·tu·ni·ty[noun]
1.Asetofcircumstancesthatmakesit possibletodosomething.
Asin"wemayseeincreasedopportunitiesfor hearingaidsales"
FirmwareUpgradesareanOpportunity
op·por·tu·ni·ty[noun]
1.Asetofcircumstancesthatmakesit possibletodosomething.
Asin"wemayseeincreasedopportunitiesfor hearingaidsales"
168
84
THE GREATEST SHOWCASE OF SIGNIA
167
THE GREATEST
SHOWCASE OF SIGNIA
85 169 THE GREATEST SHOWCASE OF SIGNIA FirmwareUpgradesareanOpportunity op·por·tu·ni·ty[noun] 1.Asetofcircumstancesthatmakesit possibletodosomething. Asin"wemayseeincreasedopportunitiesfor hearingaidsales" 170 THE GREATEST SHOWCASE OF SIGNIA StylettoAX Pure Charge&Go AX/TAX Pure 312 AX Insio Charge&Go AX FirmwareUpdatesBringNewFeatures Taps Button or Rocker Switch Introducing CallControl
86 171 THE GREATEST SHOWCASE OF SIGNIA Twofeatureupgradesforchallengingscenarios AugmentedXperienceKeepsGettingBetter ImprovedAXSoundscapeProcessing UpgradedeWindScreen 172 THE GREATEST SHOWCASE OF SIGNIA AppUpdatesBringNewFeatures MySteps Viewaccurate stepcount MyActivity Viewoverall activitylevel MyWearTime Trackdaily hearingaiduse MyConversations Gaininsightinto socialinteraction
87 173 THE GREATEST SHOWCASE OF SIGNIA AppUpdatesBringNewFeatures MyWellBeingInsights viatheSigniaApp 174 THE GREATEST SHOWCASE OF SIGNIA ConvenientCompatibilityCheck QRcodeforquickconfirmationof app&streamingcapability
88 175 THE GREATEST SHOWCASE OF SIGNIA
176 A
ABroadPortfolio
BroadPortfolio
89 177 THE GREATEST SHOWCASE OF SIGNIA SigniaandRechargeability 178 THE GREATEST SHOWCASE OF SIGNIA
SigniaandRechargeability
SigniaMulti-charger
Simplechargingsolutionformultiple hearingaidformfactors
ComingSoon
Launchdate: Summer’23
THE GREATEST SHOWCASE OF SIGNIA
THE GREATEST SHOWCASE OF SIGNIA
180
90
179
ALookAhead
Signiawillcontinuetofocusoninnovativedesignsandfeatures
Smalland discreet
Rechargeable
Wireless
181
Audiological Innovation Artificial Intelligence
THE GREATEST SHOWCASE OF SIGNIA
ALookAhead
182
Split Processing hasopened thedoor! Newjourney for thefuture harnessing the technology
Continued innovation building uponthe success ourAugmented Experience technology
THE GREATEST SHOWCASE OF SIGNIA
91
Signiaisinvestinginfuture hardwareadvancements
ALookAhead
Signiaisinvestinginfutureapp/softwareadvancements
THE GREATEST SHOWCASE OF SIGNIA
92 183
THE GREATEST SHOWCASE OF SIGNIA
ALookAhead 184
ALookAhead
Signiaisinvestinginfutureapp/softwareadvancements 186
UIFaceliftforSignia
Launchdate: Summer’23
THE GREATEST SHOWCASE OF SIGNIA
93 185
OF SIGNIA
THE GREATEST SHOWCASE
94 187 THE GREATEST SHOWCASE OF SIGNIA SigniaListens,SigniaDelivers In-app Support& Service Survey
#SigniaDelivers#SigniaAspire
"Thenoblestartisthatof making othershappy.”–P.T.Barnum
Maximizingyour Aspirebenefits
Aspire
Directone’shopesorambitions towardsachievingsomething.
‘’Weneverthoughtthatwemight aspiretothoseheights”
95
Jennifer Wright, AuD VP,Marketing
190 THE GREATEST SHOWCASE OF SIGNIA
WhatareYourAspirations?
YouHaveRealBusiness Needs.SigniaAspireHas RealSolutions.
96 191 THE GREATEST SHOWCASE OF SIGNIA
97 193 THE GREATEST SHOWCASE OF SIGNIA UnparalleledSupportthroughAspire Baseline Benefits Bonus Benefits Brilliant Benefits 194 THE GREATEST SHOWCASE OF SIGNIA AspirePoints Quarterly Co-op Dollars Exclusive Practice Development Courses ConsumerLead Prioritization FreeShipping* Dedicated Aspire Customer Service PhoneLine Baseline Benefits *Exclusionsapply
98 195 THE GREATEST SHOWCASE OF SIGNIA BonusAspire Points BonusQuarterly Co-opDollars* AnnualServices FreeShipping* Rebate* Financial Investment* Bonus Benefits *Exclusionsapply 196 THE GREATEST SHOWCASE OF SIGNIA Discounts ontravel, memberships andmore! Business Intelligence Reporting Billing Services Commercial Insurance Vendorofthe Month Specials Brilliant Benefits
WhatareYourAspirations?
99 197 THE GREATEST SHOWCASE OF SIGNIA UnparalleledSupportthroughAspire Baseline Benefits Bonus Benefits Brilliant Benefits 198 THE GREATEST SHOWCASE OF SIGNIA
2022Awards SuccesswithAspire
2022MostImprovedGrowth SuccesswithAspire
100
SuccesswithAspire
2022MostImprovedGrowth
Audiology&HearingAidService
IreneWagner
2022HighestSteadyPerformer SuccesswithAspire
101
102
2022HighestSteadyPerformer NaturalHearingCenters AngelaandDanDeLong
SuccesswithAspire
2022MostEngagedAspireMember SuccesswithAspire
103 SuccesswithAspire 2022MostEngagedAspireMember JJHearingLLC JuanFigueroa 2022MostPointsRedeemed SuccesswithAspire
104 2022MostPointsRedeemed BassettMedicalHearingCenter KateLoret SuccesswithAspire 208 THE GREATEST SHOWCASE OF SIGNIA NextStepstoaBrighterFutureThroughAspire TODAY AudSEO MedRX Safkan Health OtoSetEar Cleaning System International Hearing Society Sony Warner TechCare Products Oaktree Products Sycle Redux BlueWing ClearDigital Media Natus MyVitasPro Cognivue Blueprint Solutions Audiology Design Shoebox TruHearing Hear.com
105 209 THE GREATEST SHOWCASE OF SIGNIA
aBrighterFutureThroughAspire TOMORROWANDBEYOND VisittheAspire PortalOftenfor YourBaseline, Bonusand BrilliantBenefits Contactyour salesrepto discusshowto maximizeyour tierandAspire benefits Reachoutto aspire@signiausa.com forquestions andcomplete monthlysurvey forrequests 210 THE GREATEST SHOWCASE OF SIGNIA SolutionsfortheChangingMarketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You
NextStepsto
CEUCODE BrilliantFit
106
"Thenoblestartisthatof makingothershappy.”
–P.T.Barnum
#SigniaDelivers#SigniaAspire
107 BuildYourOwnBrand
214 THE GREATEST SHOWCASE OF SIGNIA CustomerCareNumberforAspireMembers 866-210-1037
Jennifer Wright, AuD VP,Marketing
WhatDoesitMeanto HaveYourOwnBrand?
108 215 THE GREATEST SHOWCASE OF SIGNIA SolutionsfortheChangingMarketplace Establish Your Value Maximizeall purchasepaths inyouroffice ImproveBusiness Efficienciesand Effectiveness SigniaAspireBenefits toSupport You THE GREATEST SHOWCASE OF SIGNIA 216
109 217 THE GREATEST SHOWCASE OF SIGNIA 218 THE GREATEST SHOWCASE OF SIGNIA
110 219 THE GREATEST SHOWCASE OF SIGNIA 220 THE GREATEST SHOWCASE OF SIGNIA
111 THE GREATEST SHOWCASE OF SIGNIA 221 WhyisthisImportant? 222 THE GREATEST SHOWCASE OF SIGNIA 90%ofcustomersare willingtopaymoreif they’repurchasing from abrand theytrust 77%of customersshop frombrands that sharetheir values Aconsistentbrand increasesrevenue byupto33% Companies withpoor brandingpayatleast 10%moreinsalaries
112 THE GREATEST SHOWCASE OF SIGNIA 223 Building(orMaximizing) YourBrand 224 THE GREATEST SHOWCASE OF SIGNIA Branding Logo Message Identity Design Value Proposition Mission Statement
Ittakesseeingfiveto sevenimpressionsfor someoneto remember/recognize abrand
86%ofconsumers preferanauthentic brandimage
Colorincreases brandrecognition byupto80%
45%ofpeoplewould unfollowabrandon socialmediabecauseof toomuchself-promotion
113 225 THE GREATEST SHOWCASE OF SIGNIA Strategy Consistency Frequency 226 THE GREATEST SHOWCASE OF SIGNIA
43%ofConsumersSayTheyWould TryaCo-branded Product fromaBrandTheyAlreadyLike
DON’T FORGET
57% of customers decide to trust a brand based on the customer experience it provides.
114 227 THE GREATEST SHOWCASE OF SIGNIA
228 THE GREATEST SHOWCASE OF SIGNIA
You Success
115 229 THE GREATEST SHOWCASE OF SIGNIA HearfromYourPeers 230 THE GREATEST SHOWCASE OF SIGNIA https://www.hearingandaudiologyservices.com/ Emotional Connection Trust Strong Identity
116 231 THE GREATEST SHOWCASE OF SIGNIA Brand Identity Relatable Consistency Across Marketing 232 THE GREATEST SHOWCASE OF SIGNIA Educational Messaging Colorful andClear Logo Strong Brand Reputation
117 233 THE GREATEST SHOWCASE OF SIGNIA Emotional Connection Brand Reputation Trust 234 THE GREATEST SHOWCASE OF SIGNIA Strong Logo Placement Clear Mission Statement Wide Marketing Reach
118 235 THE GREATEST SHOWCASE OF SIGNIA SigniaAspireResourcestoSupportYourClinicBrand AspireCatalogBranded PromotionalOptions 78%of customers wouldrather learn abouta company through articles thanads. HearingHealthMarketing Materials MarketingAudit,Marketing PlanandCo-branding DesignServices Consumermarketing@signusa.com 236 THE GREATEST SHOWCASE OF SIGNIA GetStartedNow! ShareYourSignia ContinuingEducation onSocialMedia
TheConnectedPatient: BluetoothandConnectivity BestPractices
119
"Thenoblestartisthatofmaking othershappy.”
–P.T.Barnum
#SigniaDelivers#SigniaAspire
Dianna Theokas, Au.D. AmandaReed, Au.D.
WhatWearersWant…
55%ofwearersrespondedthat mobileaudiostreamingfrom mobiledevicesisimportant. TheAXplatformnowbrings connectivitytobothiPhoneand Androidsmartphones. 240 THE
Pair,Connect,Stream
Pairing=Introducing2Bluetoothdevicesto eachother
Connecting=Afterpairing,when2devices activelyparticipatewitheachother
Streaming=Sendinginformationfromone devicetoanother
120 239 THE GREATEST SHOWCASE OF SIGNIA
GREATEST SHOWCASE OF SIGNIA
ConnectivityTips&BestPractices
WeWillDemonstrateHowto:
PairtoAndroid (ifnotcanshowvideoonpairing)
PairtoApple
WalkthruSigniaApp withMyWellBeing
Adjust usingSigniaAssistant
PairtotheStreamLine™ Mic(SLMic)
PairtotheStreamLine™ TV(SLTV)
Pairtothe miniPocket™remote
121 241
GREATEST SHOWCASE OF SIGNIA
THE
242
GREATEST SHOWCASE OF SIGNIA LiveDemonstration
THE
ClinicalStudyatUNCO
122 243 THE GREATEST SHOWCASE OF SIGNIA
244 THE GREATEST SHOWCASE OF SIGNIA Callqualityfromthewearer’sside
123 245 THE GREATEST SHOWCASE OF SIGNIA Callqualityfromtheconversation partner’s side 246 THE GREATEST SHOWCASE OF SIGNIA SigniaBTPortfolio Styletto AX Pure Charge&GoTAX InsioCharge&Go AX CROSPure Charge&GoAX Pure 312AX CROSPure 312AX CROSStyletto AX Motion Charge&Go SPX Motion Charge&Go PX Motion Charge&Go X Active X
124 247 THE GREATEST SHOWCASE OF SIGNIA SigniaAccessories StreamLine™Mic StreamLine™TV miniPocket™ ConsumerHotline:1-800-350-6093 THE GREATEST SHOWCASE OF SIGNIA 248 SigniaAssistantinConnexx
UniquePersonalization
Real-timeAISigniaAssistant enables adjustmentforultimate personalizationwheneverthesound isnotmeetingexpectations.
125 249 THE GREATEST SHOWCASE OF SIGNIA 250 THE GREATEST SHOWCASE OF SIGNIA
SigniaAssistant
CONNEXX9.9-SigniaAssistant
CONNEXX9.9-SigniaAssistant
126 251 THE GREATEST SHOWCASE OF SIGNIA
252 THE GREATEST SHOWCASE OF SIGNIA
CONNEXX9.9-SigniaAssistantChanges
CONNEXX9.9-SigniaAssistantHistory
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254 THE GREATEST SHOWCASE OF SIGNIA
DataInsights(PreviouslyDataLogging)
SigniaAssistanticons:
ifnewSigniaAssistant changesareavailable
ifonlyhistoryisavailable
CONNEXX9.9-SigniaAssistantActivation
128 255 THE GREATEST SHOWCASE OF SIGNIA
256 THE GREATEST SHOWCASE OF SIGNIA
Minor adjustments using Signia Assistant
Major benefits to the wearer
129 257 THE GREATEST SHOWCASE OF SIGNIA
April26,2023 258 THE GREATEST SHOWCASE OF SIGNIA
April26,2023
#SigniaDelivers#SigniaAspire
TheConnexxAdvantage: FlexibilityatYourFingertips
130
"The noblest art is that of making others happy." –P.T. Barnum
JamieLoschen,AuD
NicoleLynch,AuD
CourseOverview
FlexibilityoftheConnexxfittingsoftware
Applicationsofconfigurableworkflow
Advancedcustomizationoptions
Customizable Workflow
Maximize efficiency
Standardize yourfitting protocol Savetime!
262 THE GREATEST SHOWCASE OF SIGNIA
131
261 THE GREATEST SHOWCASE OF SIGNIA
132 263 THE GREATEST SHOWCASE OF SIGNIA Customizable Workflow Fixed elements Disable/ enable items Reorder items THE GREATEST SHOWCASE OF SIGNIA 264 Let'sGoLivein Connexx9.9Software
133 265 THE GREATEST SHOWCASE OF SIGNIA KeyBenefitsofCustomizationwithConnexx Promotes consistency Smooth workflow Savetime! CEUCODE AX
#SigniaDelivers#SigniaAspire
Perfect
134
"Thenoblestartisthatof making othershappy."–P.T.Barnum
theIn-officeDemo: DemonstrationandVerification ofPrescriptionand Non-prescriptionDevices
B.Danielle
Robertson,
AuD andDani M.Rood,AuD
WouldYouBuyaCarWithoutTestDrivingit…
135 269 THE GREATEST SHOWCASE OF SIGNIA
In-Office? THE GREATEST SHOWCASE OF SIGNIA
WhyDemo
270
WouldYouBuyaCarWithoutTestDrivingit…
Howmanyofyou currentlydemoinoffice?
Howdoyoudemoin office?
136 THE GREATEST SHOWCASE OF SIGNIA
271 THE GREATEST SHOWCASE OF SIGNIA HelpPatientsUnderstandTheirOptions Reviewthe audiogram Askbest questions Build a rapport Demo prescription hearing aids Customize prescription hearing aids forpatient's needs Giveyour recommendation astheHCP 272
137 273 THE GREATEST SHOWCASE OF SIGNIA
THE GREATEST SHOWCASE OF SIGNIA TheDo’sandDon’tsofDemoing NOTTHIS DOTHIS 274 Don’t ask“do youwanttolisten” Puthearingaidsonthe patient Don’t ask“how doesitsound” Tellthemhow itwillsound Avoidyesornoquestions Ask bestquestions touncover theirneeds Don’t demonstrate inquiet only Demowithbackground noise Don’t overwhelmthepatientwithchoices Makeoneortworecommendations
TheDemo Process
HowtoDemoinOffice
1)Startwithaquickfirstfit
2)Determineneedforhearingaidsby askingopenendedquestions
Who…
When…
Why…
What…
How…
Tellme…
3)Havebackgroundnoisereadytoplay
BestQuestions
BroadNeedQuestion SpecificNeedQuestion
Getsthepatienttalking
Narrowitdown(getinformation aboutaspecificneed)
LeverageQuestion
Aquestionthatpulls emotionintotheneed
138 THE GREATEST SHOWCASE OF SIGNIA
275 THE GREATEST SHOWCASE OF SIGNIA
276
139 THE GREATEST SHOWCASE OF SIGNIA AskBest Questions! 277 Everypatient is unique intheir needs,help drive theconversation around their hearingconcerns 278 THE GREATEST SHOWCASE OF SIGNIA Timefora LiveDemo!
Levels7and5
Thinkoftheappliketoolsinyour toolbox,youdon’talwaysneed thembuttheyaretherewhenyou do
Don’tforgettodemowith backgroundnoise
WhatIfYour PatientWantsOTC?
140 THE GREATEST SHOWCASE OF SIGNIA
279 280 THE GREATEST SHOWCASE OF SIGNIA
141 THE GREATEST SHOWCASE OF SIGNIA HelpYourPatientChoosetheBestSolution StartingwithOTCisbetter thannot startingatall ReviewOTCwiththe patient Confirm their hearingloss isappropriate for OTC basedonFDA guidelines Patientisresponsible for fitting, confirm comfortabilitywith technology HCPhasopportunity to buildrapport andoffer packagetoassistwithself fittingandmaintenance 281 THE GREATEST SHOWCASE OF SIGNIA SonyOTCConsumerExperience: Self-GuidedfromPurchase 282 Acquisition Onboarding SetUp Support User Adjustments Unpacking kit
142 THE GREATEST SHOWCASE OF SIGNIA
thisPatientBenefitfromOTC? 283 THE GREATEST SHOWCASE OF SIGNIA
284
Can
MeetingTargetwithOTC?
WhatWouldYouRecommend?
143 THE GREATEST SHOWCASE OF SIGNIA
285 THE GREATEST SHOWCASE OF SIGNIA
19
MeetingTargetwithAXFit
144 THE GREATEST SHOWCASE OF SIGNIA
Prescription
OTC OTCHearingAids PrescriptionHearingAids 20 Recentlyapprovedby FDA HearingaidsfitbyHCP tomatchspecificdegree ofhearingloss Formildtomoderatehearing loss inadults(18yearsandolder) Foranyagepatientandalldegrees ofhearingloss Convenienttopurchased online,fromretailstore, orHCP Requiresa hearingtesttopersonalizethe fit with anystyle Self-fitting oroutof thebox Canbeadjustedatanytime THE GREATEST SHOWCASE OF SIGNIA WhenandHowtoPresentOTC 21 ScanQRCodetosignup!
Summaryof
and
145 THE GREATEST SHOWCASE OF SIGNIA 22
Demonstrate hearingaids inoffice Determine patients needsby askingbest questions Helppatients understand theiroptionsto ensurethey receivethe benefitthat meetstheir needs
Summary
CEUCODE AX
BusinessDevelopment: NewResourcesUnder theBigTop!
146
"Thenoblestartisthatof making othershappy.”–P.T.Barnum
#SigniaDelivers#SigniaAspire
SharonMcKarns,Au.D Sr.Manager,BusinessDevelopment
147 293 THE GREATEST SHOWCASE OF SIGNIA LifeisaCircusandSoisYourBusiness SomeDays,Right,orisIt? 294 THE GREATEST SHOWCASE OF SIGNIA BarriersandChallengestoPracticeGrowth Managed Care/TPP Maintaining relationships / patient retention Capturing newpatients Online retailers Low reimbursement rates Disruption/ change Noshow’s Staffing Patientdenial/ lowacceptance rates Differentiating yourself
148 THE GREATEST SHOWCASE OF SIGNIA 295 PracticeDevelopment Opportunities 296 THE GREATEST SHOWCASE OF SIGNIA Finance Operations Marketing SalesSupport
BuildCapabilities in4Categories
Financial
InvestandManage forProfitability
Exit Strategy aspart ofBusinessPlan
Operations
Build SystemsthatSupport Strategy&Initiatives
Marketing
Execute BestPracticeGuidelines&DeliberatePatientJourney
Sales
Intentionalfocus ondrivinggrowth
149 297 THE GREATEST SHOWCASE OF SIGNIA
CompensationStrategies CapitalFinancingPrograms RetailPricingStrategies CollectionPolicyStrategy KeyPerformanceIndicators Coding,Billing, Insurance FrontDeskTrainingSupport HumanResourceSupport SpacePlanning PatientWorkflowProcesses SEOOptimization DigitalMarketing SalesMessaging OTCPositioning SalesTraining PCCTraining ProductTraining EventSupport
ProgramExamples
ExitStrategyasPartofYourBusinessPlan
SalesSupport: Lunch&ListenEvent
Auniquereal-worldexperienceforpatients toexperiencehigh-endtechnology
Low-costeventwithgoodconversionrate
Lunch&ListenEvent
Reviewedcurrentactivitydrivingbaseline
11units/month
Wantedtostimulatesalesandrevenue whilebuildingstrongerrelationships withpatients
Chosetheadditionalactivitytodrive incrementalgrowth
Utilizedconsultantsupporttoimprove learningcurveonexecution
150 299 THE GREATEST SHOWCASE OF SIGNIA
ThisPhotobyUnknownauthorislicensedunderCCBY-SA. 300 THE GREATEST SHOWCASE OF SIGNIA
Finance Operations Marketing SalesSupport
151 301 THE GREATEST SHOWCASE OF SIGNIA
37% 82% 50% 63% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% AuDBaseline Event#1w/Sales specialist Event#2w/Sales Specialist Event#3noSales Specialist Close Rate $2,200 $2,700 $2,900 $2,300 $$500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500 AuDAverage Event#1w/Sales Specialist Event#2withSales Specialist Event#3noSales Specialist ASP 3Events TotalIncrementalRevenue:$93,400 302 THE GREATEST SHOWCASE OF SIGNIA
Capturing newpatients
Lunch&ListenEventData
Consultant Packages
PhysicianReferralMarketing
PackageIncludes:
Oneinitialvirtual consultation/evaluation(~1hourin length)
Oneortwoadditionalvirtualmeetings tofollowupandhelpyoureachyour goal
PhysicianReferralMarketingGuidefor HearingHealthcareProviders
152 THE GREATEST SHOWCASE OF SIGNIA 303
304 THE GREATEST SHOWCASE OF SIGNIA
PracticeDevelopmentConsultant
PackageIncludes:
Oneinitialconsultation/evaluationwith theconsultant(1to1.5hoursinlength).
Threeadditionalvirtualmeetingswith theconsultanttofollowupandhelp youreachyoursessiongoal(~1hour perfollowupmeeting).
OpenHouse/SalesConsulting
PackageIncludes:
OpenHouse/SeminarSalesServices
153 305 THE GREATEST SHOWCASE OF SIGNIA
306
GREATEST SHOWCASE OF SIGNIA
THE
ExitStrategyConsultation
PackageIncludes:
•FinancialReview
Question&Answer
154 307 THE GREATEST SHOWCASE OF SIGNIA
308
GREATEST SHOWCASE OF SIGNIA
•Guidanceonexitconsiderations andplanning
THE
155 THE GREATEST SHOWCASE OF SIGNIA 309 SeizeTheseOpportunitiesto MakeAnImpact!
noblestart
#SigniaAspire
"The
isthatof making othershappy."–P.T.Barnum
#SigniaDelivers
Thank You!
CEU Code:
156
PartnerResourcesto ImproveYourPractice
Multi-channel Approach
Whatarethebenefitstomypractice?
3KeyTakeaways:
Generalunderstandingofthemultiple channelswithinthehearingindustry
Howtoalignthesechannelsthatbestfit yourpractice
HowdoesOTCfitwithinyourclinic?
157
314 THE GREATEST SHOWCASE OF SIGNIA
JerryWeber-Sr.Manager, National Accounts TonyCyr-Sr.Sales Director, OTC
Boost Engagement Drive Revenue Align to customer preferences
DistributionChannels
GeneralKnowledge/Terminology
158 315 THE GREATEST SHOWCASE OF SIGNIA
22% ManagedCare (fastestgrowing) 31% PrivatePay (Fastestshrinking) 26% Retail 18% VA 3% Other (OTC, onlinesales, etc) 316
GREATEST SHOWCASE OF SIGNIA
THE
Third Party Network(TPN) FittingFee Service/followup requirements
be
contract Audiologists
cantreatTPN patients
Techs
Patient'sreferred byTPNmust
fit through
and HIS
Audiology Assistants/Aud
159 317 THE GREATEST SHOWCASE OF SIGNIA Online ReferralTPN FittingFee model Reachingnew patientsonline Patients referred topractice Patient purchases through Hear.com 318 THE GREATEST SHOWCASE OF SIGNIA Insurance DiscountTPN FittingFee model Contracts that reducedcostto patients Refernew patients 2programs: THChoiceand TH Select THportal
WhoGetstheReferral?
When
MostTPNsrefer basedonacertain “score”theclinic has within theTPN
"Score”usually basedontreatment rate, patient reviews, andgeography
Themorepositive patient experiences a TPN seeswithyour clinic, themorereferrals youwill receive
Patient
160 319 THE GREATEST SHOWCASE OF SIGNIA
Multiple clinics in same marketcanbe signedup with variousTPNs
patient calls in, TPN will typically only provide1clinic optionunlesspatient asks forspecific clinic/other options
320
GREATEST SHOWCASE OF SIGNIA Maximizing Referrals Ask for areview! Monitoryour TPN"treatment rate" MonthlyTPN checkincalls Promotional offerforreferrals Servicepackage forTPNpatients
THE
hasTPN benefit, their friends/family maynot
161 321 THE GREATEST SHOWCASE OF SIGNIA
forTPNIntegration Being BUSYvs. Being PRODUCTIVE Managing calendar:Block scheduling Fillthegaps in yourschedule Timespentper appointment Assign provider AuDTechfor follow up Additional/ optional service packages THE GREATEST SHOWCASE OF SIGNIA 322 NewMarketwithinHearing Healthcare
QuickTips
162 323 THE GREATEST SHOWCASE OF SIGNIA USpopulation 331m totalpopulation 74m are65+ 36m arehearing impaired 12morc.34% penetrationrateof people with hearingloss Patient
theFutureof
Practice PopulationwithHearingAids PopulationwithoutHearingAids Profound toresidual 5% ModeratetoSevere 20% MildtoModerate 75% 10% 90% Themarket opportunityis there,having patientcentered solutionsiskey. Sources:Needssource<notcurrentlyinthedeck 324 324 THE GREATEST SHOWCASE OF SIGNIA TheOTCSolutionUnitesPatientCarewith PatientWants,whileFutureProofingyourBusiness. Patient CentricCare PatientWants /Needs Empathy,Flexibility,Long Termpartnership Source: Remesh2023
CenteredCareisKeyto
Your
WhyShouldYouSeeOTCas“TheOpportunity” andnot“TheThreat”?
It’sproventodrawayoungerconsumer,earlierintheirjourney tobetterhearing
What
aboutOTCisDrivingtheseResults?
Threethemeswereaconstantinarecentconsumerstudy
Cost/Affordability
Standsoutasmostappealing reasonsvs.traditional hearing aids.
Trust
66%ofrespondentssaidthe FDA approvalincreasestrustinOTC hearing aids.
Accessibility
Consumers arelearningaboutOTC hearingaidsthroughTVcommercials, news,theradio,print,andsocial media.
Source: Remesh2023
163 325 325 THE GREATEST SHOWCASE OF SIGNIA
Averageage 592 3–5yearhearing lossgapᶟ Over90% surveyedtrustin OTCfromSony Firsttime wearer3 50% First timewearer Averageage 66 7-10 year hearinglossgap 44% HA wearers knowHA Brand SonyOTC Prescription HA1 Sources:MarkeTrak(MT10) -HIA, Clearasa BellNielsen2020, Sony |HearingControlapp,Remesh2023, dataon file. 326 326 THE GREATEST SHOWCASE OF SIGNIA
WhySony’sOTCOfferstheCompetitiveDifference TrustinOTCHearingAidsfromSonyisOver90%(higherthantrustin OTCHAingeneral)
Trustinspireslikelihoodtoconsider
Priceisaprimarymotivatingfactorwhen itcomes topurchasingOTChearingaids.
Plus,youcanofferthemknownpurchasedrivers:
45 DayreturnPeriod
Extended WarrantyOptions
BestinclassSony CustomerSupport (withTier2Audiologistsaswell)
Source: Remesh2023
HowCanYouSeizetheSonyOTC OpportunityforYourClinic?
89%ofthosesurveyedwouldprefertopurchaseOTCfromahearing careprofessional.
Patient CenteredCare
Recognize who,whenandhowto recommend anOTCsolution.
Source: Remesh2023
CapturingDemand: MarketingOpportunities
Attract newpatients orre-engage witholdones. Usemarketing tospread awareness and capture interest.
164 327 327 THE GREATEST SHOWCASE OF SIGNIA
328 328 THE GREATEST SHOWCASE OF SIGNIA
LeverageSonyOTCMarketing
165 329 329 THE GREATEST SHOWCASE OF SIGNIA
Reachnewpatients ProvideanalternativeoptionforTNSpatients Spreadawarenessandknowledgeaboutthecategory Lunch & Learn Social Media Database or Prospect Mailers Tested NotSold Avarietyofmaterialsareavailable 330 THE GREATEST SHOWCASE OF SIGNIA Multi-channel Approach HowdoIstart? Boost Engagement Drive Revenue Align to customer preferences
166 #SigniaAspire#SigniaDelivers
"Thenoblestartisthatof making othershappy."–P.T.Barnum
Hope is Not a Strategy: Improving Patient Engagement through Strategic Planning
BrianTaylor,Au.D Sr.DirectorofAudiology
Agenda
333
1 2 3
Hearinglossisanundertreated conditiondrivenbyapathy andindifference
Fixingtheleakypipe ofpatientengagement
Creatingandexecutingapatient engagementstrategy
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MainPoint
Weknow that individuals withthe knowledge,skills, and confidence tobecome actively engaged in their health carearemore likely toexperience better health-related outcomes (Domecq, etal 2014).
334
Youneedathoughtful andmethodicalpatient engagementstrategy toaccomplishthis inyourpractice.
Identify
Create
THE GREATEST SHOWCASE OF SIGNIA
167
amemorable calltoaction
Usenewtools (OTC,remote care)tomove toactionstage where eachpersonis inthepipeline
168 335 THE GREATEST SHOWCASE OF SIGNIA Imagine100Adults, Aged50+intheCommunityYouServe Whatdoweknowaboutthem? 336 THE GREATEST SHOWCASE OF SIGNIA “WithinthePastYear,HaveYou.....” % Typeofvisit 86% Seenyour primarycarephysician 71% Had aneyeexam 71% Gonetothedentist 18% Had ahearingtest Surveyof1000adults aged45+, Hearing Review March3,2023
“KnowledgeofLinkBetweenHearingLossAndOther HealthConditionsandSocialOutcomes”
169 337 THE GREATEST SHOWCASE OF SIGNIA ItGetsWorse…. 338 THE GREATEST SHOWCASE OF SIGNIA
Withouthearingloss Withhearingloss All Responses 19% 35% 23% Linked to increased risk ofdepression 18% 35% 22% Linked to reduced income/job opportunities 15% 28% 18% Linked to increased risk offalling 7% 18% 10% Linked to increased risk ofdementia 4% 9% 6% Linked to increased risk ofType2 diabetes
“LikelihoodofPrioritizingHealthConditionorLife ActivityinNextYear”
170 339 THE GREATEST SHOWCASE OF SIGNIA
%Likelyorverylikely Responses 72% Have anannual physical 70% Have acholesterol check byadoctor 66% Have myeyeschecked byoptometrist 59% Take mypetto thevet 57% Go toacrowdedspacelike arestaurant orparty 45% Have amammogram orprostrate exam 44% Take ahike innature 37% Take alovedonetothe doctor 28% Go onadiet orstart anexercise regimen 27% Have hearing checked byanaudiologist 20% Attendaconcert 15% Listen to apodcast 340 THE GREATEST SHOWCASE OF SIGNIA %Likelyorverylikely Responses 72% Have anannual physical 70% Have acholesterol check byadoctor 66% Have myeyeschecked byoptometrist 59% Take mypetto thevet 57% Go toacrowdedspacelike arestaurant orparty 45% Have amammogram orprostrate exam 44% Take ahike innature 37% Take alovedonetothe doctor 28% Go onadiet orstart anexercise regimen 27% Have hearing checked byanaudiologist 20% Attendaconcert 15% Listen to apodcast
“PeopleareTwiceasLikelytoTakea PettotheVetthanGetaHearingTest”
171 341 THE GREATEST SHOWCASE OF SIGNIA
Jorgenson&Bennett, 2022 342 THE GREATEST SHOWCASE OF SIGNIA
Those100Adults?
theyscheduleanappointmentwithyouforatestisnotastrategy
Middle-agedApathyandIndifference
Remember
Hoping
The
LeakyPipelineofHearingCare
Tsimpida, etal 2023
343
1.34%donotacknowledgehearingloss-66/100acknowledge
THE GREATEST SHOWCASE OF SIGNIA
TheLeakyPipeline ofHearingLoss
Tsimpida, etal 2023
344
2.35%donotdisclosetotheirprimarycarephysician-41/100
THE GREATEST SHOWCASE OF SIGNIA
172
TheLeakyPipeline ofHearingLoss
3.18%donotacceptreferraltoENT/Audiology-34/100
4.30%donotmakeanappointmentforahearingaidevaluationwithHCP-20/100
Tsimpida, etal 2023
TheLeakyPipeline ofHearingLoss
5.27%donotacceptrecommendation,followingHAEwithaudiologist-15/100
Tsimpida, etal 2023
346 THE GREATEST SHOWCASE OF SIGNIA
173
THE GREATEST
OF
345
SHOWCASE
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TheLeakyPipeline ofHearingLoss
6.27%donotadheretotreatmentguidance11/100–potentiallyloyalcustomers
HowtoFixtheLeaks
Haveaplan.Followtheplan, andyou’llbesurprisedhowsuccessful youcanbe.Mostpeopledon’thaveaplan That’swhyit’seasytobeatmostfolks.
174 347 THE GREATEST SHOWCASE OF SIGNIA
100 11 Tsimpida, etal 2023
348 THE GREATEST SHOWCASE OF SIGNIA
175 349 THE GREATEST SHOWCASE OF SIGNIA
350 THE GREATEST SHOWCASE OF SIGNIA 6DifferentLeaks:3DifferentProblems Consider TreatmentOptions ActiveParticipation inCare IncreaseAwareness
KeyElementsofStrategicPlanning
TheBenefitsofPatient Engagement
176 351 THE GREATEST SHOWCASE OF SIGNIA
inOwnCare
SHOWCASE OF
CalltoAction:RaiseAwareness
Increased Awareness: Benefits ofTreatment &Consequences ofInaction Considering Treatment Options (Device and Care Pathways) Active Participation
352 THE GREATEST
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CalltoAction:ConsiderTreatmentOptions
CalltoAction:ActiveParticipation onCare
Continuouseducationofdatabase
Importanceofperiodicvisits
Improveknowledge,skillsandconfidence
177 353 THE GREATEST SHOWCASE OF SIGNIA
354 THE GREATEST SHOWCASE OF SIGNIA
PatientEngagement Tools:AmplificationDevices
PatientEngagement Tools:CarePathways
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StrategicPlan#1
Problemwearesolving
One-thirdofadultswithhearinglossareunawareoftheir condition.Wewanttomakethemawareoftheconsequences ofuntreatedhearinglossaswellastheimportanceof preventionandavailabilityofroutinehearingscreening.
1.Hearinglossispreventable
Callstoaction
2.Untreatedhearinglosshasseriousconsequences
3.Talktoyourdoctorabouthearingloss
Targetaudience
Community-at-large
StrategicPlan#2
Problemwearesolving
One-thirdofadultswithhearingloss areindifferentorapatheticabouttheirhearingloss.
Callstoaction
Targetaudience
1.Hearinglosscanbedetectedquicklyandeasilywithscreening
2.Hearinglossistreatable
Community-at-largeandmedicalgatekeepers
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StrategicPlan#3
Problemwearesolving
NextSteps
1in5adultswithhearinglossdonotaccept therecommendationofhearingaids
1.Therearearangeofdeviceoptions,andpathwaystocare
2.Weareheretoimproveyourknowledge,skillsand confidenceonhowyoumanageyourhearingloss
Databaseandmedicalgatekeepers
UsetheAspireprogramtobuildyour ownstrategicplanthatincreases
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Callstoaction Targetaudience 360 THE GREATEST SHOWCASE OF SIGNIA
Fixtheleaks
patientengagement
References
Carlson, M.L.,Nassiri, A.M.,Marinelli, J. P.,Lohse,C.M.,Sydlowski, S. A.,&Hearing Health Collaborative (2022). Awareness, Perceptions, andLiteracy SurroundingHearing Loss andHearing Rehabilitation AmongtheAdultPopulation intheUnited States. Otology&neurotology :official publication oftheAmerican OtologicalSociety, American Neurotology Society [and] EuropeanAcademyofOtologyand Neurotology,43(3), e323–e330.
Domecq, J.P.,Prutsky, G.,Elraiyah, T.,Wang, Z.,Nabhan, M.,Shippee, N.,Brito,J. P.,Boehmer, K.,Hasan, R.,Firwana, B., Erwin,P.,Eton,D.,Sloan,J.,Montori, V.,Asi,N.,Dabrh,A.M., &Murad,M.H.(2014). Patient engagement inresearch: a systematic review. BMChealth services research, 14,89
Jorgensen,L.E.,&Barrett, R.E.(2022). Relating FactorsandTrends in Hearing Device AdoptionRates to Opportunities for Hearing Health Care Providers.Seminars inJearing, 43(4), 289–300
Sydlowski, S.A.,Marinelli, J.P.,Lohse,C.M.,Carlson, M.L.,&Hearing Health Collaborative (2022). Hearing Health Perceptions andLiteracy Among PrimaryHealthcare Providersin theUnited States: ANational Cross-Sectional Survey. Otology&neurotology :official publication oftheAmerican OtologicalSociety,American Neurotology Society [and] EuropeanAcademyofOtologyand Neurotology,43(8), 894–899.
Tsimpida, D.,Rajasingam, S.,Panagioti, M.,&Henshaw, H.(2023). Theleaky pipeline ofhearing care: primary to secondary careevidence fromthe EnglishLongitudinal Study ofAgeing (ELSA).International journal ofaudiology, 1–9.Advanceonline publication
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CEUCODE AX
#SigniaDelivers#SigniaAspire
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