Signia Email Pilot How To Guide

HOW-TO GUIDE mySignia Communication Preference Center

Our goal is to provide an improved way for you to manage order and marketing communications you receive from Signia. Depending on your mySignia access, communication preferences can be managed for the entire staff (Business Administrators) and for an individual user.

This improvement will allow users to:

• Manage communication permissions for individuals and staff

• Allow staff members to self-select opting in/out of administrator-approved order or marketing communications

Opt in/opt out of the following categories:

Order Communications:

✓ Order confirmations

✓ Shipping and tracking updates

✓ Order delay updates

✓ Warranty updates

Marketing Communications:

✓ Company updates

✓ Product updates

✓ Event updates

✓ Aspire updates (if Aspire Customer Account)

Set Your Preferred Communication Settings

You can decide which Order and/or Marketing topics you’d like your account to receive from Signia. Use this guide to learn how to set your preferred communication topics for each of your practice locations and grant Order and Marketing permissions for yourself and your staff.

STEP 1

(Only available to mySignia Business Administrators)*:

1. Visit mySignia Communication Settings to control your account’s communication topics. Using the “Preferences” page, you may opt into notifications you’d like for you and your staff to receive, such as shipping confirmations, product launch updates and more.

2. Business Administrators may select their preferred mySignia communication topic settings for each “Ship To” location. Slide the toggle switch to the right to enable the order and/or marketing emails you want to receive. Click “Save settings” to turn on communication topics for your practice location. Remember: You are in control of what ordering or marketing topics you and your staff can opt in to via the “Preferences” page.

3. If you have other locations, navigate to the top of the screen and select another “Ship To” to set your preferred Order Communication settings for them.

For Marketing Communications, once you “Save settings” for one location, there is no need to manage settings for the other “Ship to” locations.

* To see if you are the Business Administrator of your account, visit “Company Users ”

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Manage Communication Preferences

You can select which Order and/or Marketing notifications you’d like your account to receive from Signia as allowed by your Business Administrator.

STEP 2

1. Visit mySignia “Communication Preferences” to select and confirm your communication preferences for order and/or marketing updates.

2. Choose your Order communication preferences for each “Ship To” location. Slide the toggle switch to the right to allow Signia to send you emails based on your selections. Once you save and accept the terms and conditions, you will begin receiving emails from Signia. You can easily change your preferences at any time.

3. If you have other locations, navigate to the top of the screen and change your “Ship To” to turn on your preferred Order communication notifications for other location(s).

For Marketing Communications, you only need to turn this on once. There’s no need to change your “Ship To” location again. Your Business Administrator has granted you access to make your preferred selection(s).

A few things to remember:

• You can find mySignia Communication Settings and Communication Preference in “My Services” under “My Account.”

o Communication settings can only be accessed by Business Administrators.

• Use one “Ship To” location to opt into Marketing Communications via “Preference.”

• Any new team members who are added to the account in the future will automatically have the same Communication settings assigned during set-up.

• Aspire marketing communication topics are only available to Aspire customer accounts.

o If you’d like to enroll in Aspire, sign up here

o Aspire administrative communications are managed via the Aspire portal. Please visit Aspire to modify profile settings, if needed.

• Check back regularly for updates and new features to keep you informed and ensure your day and business run more smoothly.

• Visit “Company Users” to add, modify or view roles.

Questions? Click here