Maximizing Revenue and Transparency for Arizona State Parks: Food Service Operator Aramark’s failure
MAXIMIZING REVENUE TRANSPARENCY FOR ARIZONA STATE PARKS
Food Service Operator Aramark’s failures at Patagonia Lakes and Kartchner Caverns Undermine
Arizona State Parks’ Goals
Arizona State Parks and Trails (“ASPT”) operates without taxpayer funding, which means it must generate its own revenue to maintain park operations and make critical improvements to aging infrastructure.1 To ensure that ASPT garners maximum revenues from our state parks, and to improve park experiences for guests, we urge the Arizona State Parks Board (“ASPB”) to open up the bidding and review process for concessionaires to foster competition and support the state’s $11.7b outdoor recreation industry.2
In our report, we focus on the contracts held by Aramark at the Patagonia Lakes and Kartchner Caverns State Parks. According to ASPB’s State Parks Visitation & Revenue Program Summary (FY 2023 & FY 2024), visitations to Kartchner & Patagonia Lake State Parks were up (Kartchner: 135,700 visitors in 2023 vs 152,300 in 2024; Patagonia Lake: 235,300 in 2023 vs 235,400 in 2024) but revenues at each of these parks dropped over this period (Kartchner: - 5.83% & Patagonia Lake: -7.07%).3 Aramark’s underperformance and staffing issues has potentially undermined guest experiences the broader goals of the ASPB to “advance outdoor recreation initiatives that strengthen both their agency and the state’s economy.”4 ASPB’s experience with Aramark is exemplative of the need for an open and competitive bidding process that will allow ASPB to pursue the best vendor services for Arizona’s parks.
The ASPB awarded Aramark the Patagonia Lakes and Kartchner Caverns profit and loss contracts in 2016. Both are 10-year contracts—the Kartchner Caverns contract expires March 31, 20265 and the Patagonia Lakes contract expires January 31, 2026.6 At Kartchner Caverns, Aramark operates the Bat Cave Café, Campground and RV sites, the gift shop, cabins, exhibits, the Discovery Center, as well as maintenance.7,8 At Patagonia Lakes, the firm operates the marina, RV and boat rentals, campsites, cabins, the park store, the visitor center, as well as maintenance.9,10
KEY FINDINGS
Kartchner Caverns and Patagonia Lake State Parks are the 9th and 4th most visited parks out of 30 parks and yet, their revenues diminished between FY 2023-FY 2024.11
Aramark has underperformed financially, consistently being short by close to or over $100,000 of the firm’s revenue projections at Kartchner Caverns from 2018 to June 2024 and at Patagonia Lakes from 2022 to 2024.
Customers and ASPT officials report that Aramark has understaffed its stores and restaurants within the two parks, which has impacted customer experience, satisfaction, and hours of operation.
Aramark has failed to respond to maintenance requests from ASPT in a timely manner, with basic repair requests often taking two years or more.
The ASPB should not renew Aramark’s contracts at Kartchner Caverns and Patagonia Lakes when they expire in 2026 and find a new concessionaire that will better serve the state.
ARAMARK’S FINANCIAL UNDERPERFORMANCE
Aramark operates Patagonia Lakes and Kartchner Caverns under the profit and loss model and pays specified fees to the ASPB. For Kartchner Caverns, Aramark must pay a minimum annual concession fee of $160,000, or the sum of 25% of all store merchandise sales, 22% of all café sales up until $500,000 in revenue, and 25% of café sales for sales until $500,000 in revenue.12 The original contract states that Aramark must pay “[t]he higher of $175,000 annually, or percentage of sales as follows”,13 but the annual minimum guarantee was later lowered to $160,000.14 For Patagonia Lakes, Aramark must pay 8% of store sales of revenue up to $300,000, and 10% of store revenue above $300,000. Fees also include 15% of boat rental revenue up to $60,000 and 20% of boat rental revenue above $60,000, 2% in net fuel sales, and a $10,000 annual franchise fee.15,16
Figure 1 illustrates total revenue Aramark generated at Kartchner Caverns from 2018 through the first half of 2024, fees owed from Aramark to APS pursuant to its contract, and the difference between revenue projections provided by Aramark in 2016 and actual revenue.
At Kartchner Caverns, Aramark underperformed its projected revenue from 2018 to 2023, and had achieved just over 31.5% of total projected revenues for 2024 by August of that year. In 2018 and 2019, before the COVID pandemic, Aramark underperformed its projections by $176,480.44 and $227,787.29, respectively. In 2020, Kartchner Caverns’ actual revenue was $818,991.65 under its projected revenue. This was, in part, due to suspending cave tours, although the campground and park were still open.22
Revenue has not returned to pre-COVID levels. While visitation decreased by 1.9% from 2022 to 2023, revenues decreased by 9.43% over the same period,23 raising questions as to whether Aramark failed to capitalize on many potential customers.
Aramark is subject to a minimum guarantee of $160,0000 at Kartchner Caverns. Pre-COVID, Aramark met that figure, but in at least 2022 and 2023 Aramark failed to meet the $699,000 in annual revenue necessary to generate the fee.24
Figure 1: Aramark Projections vs. Actual Performance at Kartchner Caverns17,18,19
During the application for the current Patagonia Lake Contract, Aramark submitted a projected table of expenses (without the revenue-based fees) and gave planned projections for labor costs and total revenue.
Aramark also did not meet its expectations for projected revenue at Patagonia Lakes. Aramark’s visitation increased by 14.1% between 2022 and 2023, and revenue increased by 12%.27 In 2024, visitation fell by 3.1%, but revenue fell by 4%.28 There is not a guaranteed minimum fee other than the $10,000 annual concession fee.29 Data for pre-COVID total revenue is not available.
Figure 2: Aramark Projections vs. Actual Performance at Patagonia Lakes25,26
CUSTOMER COMPLAINTS REVEAL OPERATIONAL PROBLEMS
AT PATAGONIA LAKES AND KARTCHNER CAVERNS30
Out of a total of 66 comments in the Visitor Comments document related to Patagonia Lakes, 19 were about the hours of operation and staffing.31 Pricing issues were also common. The payment methods available were also inconsistent.32 In the example in Figure 3, the store only took cash. However, in May 2024, a visitor also reported that “(the store) did not accept cash?? That caused us to drive away from camp to Walmart to buy what we needed.”33
Staffing Issues: Scheduling Problems and Understaffing
According to Visitor Complaint records provided by APST, Aramark’s food service operations at Patagonia Lakes suffer from understaffing and scheduling issues.35 APST provided 19 complaints about the hours of the store being inconsistent, six of which mention the lack of staff or understaffing.36 This also appears in performance reports.37
A complaint from April 2024 described there being only one worker who was doing all of the stocking and running the store, with the sign saying open, but the door being locked. This allegedly turned away multiple customers.38 Service complaints also highlighted scheduling issues. A complaint from March 2022 recalled a worker being told that they could leave early that day, and so they would not rent a pontoon boat out.39 Other complaints cite store hours being a concern. A March 2024 complaint cited similar worries, stating that the store was allegedly closed at various random times when it should’ve been open, such as 10 AM, noon, and 3 PM on multiple days.40 Staffing and scheduling are a point of contention in about 28% of Patagonia Lakes complaints.41
Total
negative complaints for Aramark services at Patagonia Lakes
At Kartchner Caverns, understaffing has also been an issue. Kartchner Caverns Parks Manager Erika Way wrote on April 30, 2025 that “There are days, sometimes several in the same week, where due to staffing they don’t even open the cafe” and “They have not been ordering stock in a timely manner leading to days where they are out of stock on almost all food items and their soda fountain has been down for some time because they don’t have co2.”42 She concludes, “I am not under the impression that they will fix this but I do not like that I have visitors coming back from the last tours of the day and the gift shop is already closed and that they can hardly get a decent snack in the cafe.”43
There are 100 complaints (out of 299) on the Kartchner Caverns Visitor Comments document detailing alleged inconsistencies with the hours of operation. An April 2022 comment stated that, “Bat Cafe could use some work, more grab and go options, more staff. One poor girl doing everything during lunch hour.”44
Total negative complaints for Aramark services at Kartchner Caverns
ISSUE TYPE
NUMBER OF COMPLAINTS
COMPLAIN EXAMPLE(S)
Pricing 10 3/23/2024: “My only issue is Aramark’s ter-rible prices at the store. I know you don’t control that. 2.00 for air. 10.00 for small bundle of wood. ��”
Dock Maintenance
Hours of Operation/Staffing
Payment Methods
Boat Availability/Maintenance
7 6/28/2023: “Please fix the boat docking sit-uation at the lower marina. People are tying off their boats to the picnics tables. During my visit I tripped over a dock line injuring my hands and knees. This is the 3rd time I have complained about this with no action.”
19 3/20/2024: “We chose this park for the boating opportunity. Went to marina early to be first in line. Alas, sign on door said no rentals available due to short staffing.”
3/20/2024: “Alas, sign on door said no (boat) rentals available due to short staffing.”
3/20/2024: “We were unable to rent a boat ether day because of under staffing.”
4/25/2024: “We had to wait 45 mins to get ice because the only person working had a sign saying filling ice and wood. The door was locked but the sign said open. We waited but many people came and left. The poor girl was filling ice outside and came in filling the ice inside when she opened the door. More help would have helped this situation.”
10/11/2022: “(the employee) made a big point of the 4:30 check in time for a reason I later figured out. As soon as I returned my boat, he and his friends got right in it and took off! It was a full 15 minutes after closing time and they had plans!”
3/1/2022: “We tried to rent a pontoon boat for the day and the salesman told us he was allowed to leave early on Saturday and wouldn’t rent it to us.”
3/17/2024: “The store was closed when any of our group went there at random times 10 AM, noon, 1 PM and 3 PM on several days.”
4 1/28/2023: “The store only took cash which we rarely carry. It would have been nice to be able to use a credit card which requires a reliable internet. You may want to consider Starlink for the store.”
13 4/20/2022: “Yes I’ve been here twice and the Marina has had problems with the boats. Batteries not charged and boats not working.”
Maintenance Quality and Delays
Complainants also detail maintenance and cleanliness issues at Patagonia Lakes. Since 2017, there have been seven visitor complaints indicating substandard maintenance of the docks. One states that people were tying their boats to picnic tables, and that the complainant was allegedly injured after tripping over the lines.45 Aramark also runs the boat rentals at Patagonia Lakes, and there are five complaints about the boats being in disrepair. A May 2023 complaint described the gas pumps being down, while there were no gas stations in the area, alongside the dock being in disrepair with only two lugs to secure boats.46
Multiple alleged performance issues were documented. Within the Patagonia Parks, as of July 2024, propane tanks were allegedly lacking,47 and the gas pump and air pump were both missing doors.48 Parks officials noted that while Aramark did fix a dock in the marina, it was done with untreated wood in 2023, and “might last two years.”49 The dock and the slip guard were reported to need repairs again in November 2024,50 and as of May 29, 2025, material to fix the issue had been purchased and was on site but Aramark had yet to obtain quotes to get the work done.51 The eaves also started sinking in one of their buildings in 2022, and the APSB asked Aramark to fix the issue. Aramark did not hire a handyman until September 2024, and the handyman did the work incorrectly, leaving this important maintenance not done with no updates for another eight months.52,53
Pricing
Hours of Operation/Staffing
Product Availability
Internet Outage
Food Quality
3 10/26/2022: “$9 for a magnet and $36 for a T-shirt is too much. Bat Cafe, $6 for a hotdog & $2 for a 16oz Water is too much. You need a weekly discount rate for RV camping.”
109 5/24/2025: “Longer hours at souvenir shop. Closed when we returned from our tour.”
3/24/2025: “Cafe was understaffed.”
12/05/2021: “need more staff for café.”
10 5/25/2025: “Keep more sizes of shirts in stock all that was available was small.”
5 3/14/2023: “Wifi was down so no Cafe or gift shop. They obviously need a backup capability. It is 2023.”
14 10/21/2023: “The Bat Cave Cafe was just awful. Menu on the wall was incorrect, food was subpar, service was slow, AC was turned down way too low.”
Figure 4: Customer Complaints at Kartchner Caverns34
“The Bat Cave Cafe was just awful. Menu on the wall was incorrect, food was subpar, service was slow, AC was turned down way too low.”
- Kartchner Caverns customer complaint from October 2023
POTENTIAL VIOLATIONS OF ARAMARK’S CONTRACTS AT PATAGONIA LAKES
AND KARTCHNER CAVERNS
A review of records furnished by APST revealed potential contract violations that merit investigation.
Kartchner Caverns
Section 1.8, Special Terms and Conditions
“‘Capital Budget Plan’ means a plan that is submitted annually which outlines the real and personal property capital improvements the Concessionaire is planning to complete in the coming year.”54
Potential Violations of Section 1.8
In an email response to an information request, the ASPT deputy assistant director noted that “Aramark’s “Arizona State Parks and Trails has not received a capital budget plan from Aramark.”55
Section XIV D
“Provide a detailed description of the procedures for all food and beverage handling services.”56
Potential Violations of Section XIV D
An email response to a records request for Aramark’s food safety plan stated, “Arizona State Parks and Trails has not received a food safety management plan from Aramark.”57
Section XV C
“Offer for sale products and services at a price which offers value to customers, and be representative of reasonable pricing policies based on the premise that the public will be charged no more for merchandise and services at the park than for the same or similar merchandise and services at similar retail outlets, or other recreational facilities in the area of the park.”58
Potential Violations of Section XV C
An April 2023 complaint stated, “The prices were way too high in my opinion. I usually always buy something from the state park gift shops but I could not justify buying anything for the listed prices.” A February 2024 complaint stated, “I feel the prices in the gift shop were extremely high!! There were a few items I wanted to purchase, but felt the high prices were ridiculous.” A November 2022 complaint stated that, “$9 for a magnet and $36 for a T-shirt is too much.”59
Patagonia Lakes
Section 11.1s
“Capital Budget Plan: The Offeror must submit a capital budget plan to the ASPB annually, (60) days prior to the end of each year. The ASPB has approval rights on all capital budget plans.”60
Potential Violations of Section 1.8, Definitions
In an email response regarding an information request, the ASPT deputy assistant director noted that “Aramark’s “Arizona State Parks and Trails has not received a capital budget plan from Aramark.”61
Section 5.1
“The Offeror shall provide the services outlined in the contract year-round. Some service levels may be reduced seasonally. The APSB expects operating hours to be as expansive as possible. Suggested operating hours are as follows:62
Potential Violations of Section 5.1
There are 19 different complaints about the inconsistency of hours from 10/12/2021 to 5/30/2024. Some state the store is closed when it is listed as open, and others complain that the hours of operation should be longer.63
The APST manager, Erika Way, emailed on April 30, 2025 that “They have been telling me the same story about staffing and payroll hours allowance, but there is clearly a drive for them to correct these issues. We are getting 10-2 on a long day in the cafe and 9-3ish in the giftshop. There are days, sometimes several in the same week, where due to staffing they don’t even open the cafe.”64 Alongside this, in Visitor Comments, there are 100 complaints about hours of operations conflicting with the scheduled tours.65
Section 6.1.3
“Ensure that all of the Offeror’s rental watercraft passes mandated USCG (United States Coast Guard) inspections.” 66
Section 6.1.5
“Conduct mandatory safety video viewing if the Offeror rents personal watercraft (“PWC”). The Offeror will be responsible for providing a safety video viewing area and informing users of safe and proper use of a PWC. Videos are typically available from PWC manufacturers. The Offeror will ensure that anyone who rents a personal watercraft views the safety video before operating a rented PWC. At its discretion, the ASPB may determine whether to approve the safety video.”67
Potential Violation of Section 6.1.3 and Section 6.1.5
Policy surrounding the boat rentals was unclear, with a complaint from October 2022 stating, “He (the employee) never went over the coast guard checklists, didn’t check the condition of the boats, didn’t care that the boat he gave me had more missing and broken parts than good ones…”68
Section 6.1.8
“Provide and maintain safe docking and mooring structures at the equipment rental area. The Offeror will also be responsible for complying with all applicable water safety regulations and laws.”69
Potential Violation of 6.1.8
On March 10, 2023, an inspector on behalf of APST reported that the slip guard on the dock was allegedly not repaired correctly and stayed in disrepair for at least two years.70 According to one complainant, this allegedly affected customers, who resorted to tying boats to picnic tables in June 2023.71
Section 6.2.5
“Use a formal food safety management plan to ensure compliance with public health and safety operating procedures, processes, personnel responsibilities, and training. At a minimum, this plan will address safe food storage, handling, and preparation.” 72
Potential Violation of 6.2.5
An email response to an information request stated, “Arizona State Parks and Trails has not received a food safety management plan from Aramark.” 73
Section 7.4.1
“Accept credit cards (Visa and MC at a Minimum), debit cards and cash as forms of payment.” 74
Potential Violation of 7.4.1
A customer noted in 2023 that “The store only took cash which we rarely carry. It would have been nice to be able to use a credit card which requires a reliable internet.” 75 A 2022 comment stated “I found it strange that there were items in the store that you could only pay cash for. When I bought that these items were not rung up in the register.” 76 In 2024, the opposite was true, with someone complaining that “Everything in the store was way overpriced. And (they) did not accept cash?” 77
Section 7.5.1
“Key Personnel. The Offeror will provide adequate staff of experienced personnel who are capable of and devoted to the successful accomplishment of work to be performed under this contract.” 78
Section 7.5.5.1
“Hire a sufficient number of staff to ensure consistent, high-quality visitor services and facility maintenance throughout the operating season.” 79
Potential Violations of Section 7.5.1 and Section 7.5.5.1
In visitor complaints, one customer notes in March 2024 that “[a]las, sign on door said no (boat) rentals available due to short staffing.”80 A second customer noted something similar in March 2024, stating that “We were unable to rent a boat ether day because of under staffing.”81 A third complaint from 2024 stated, “We had to wait 45 mins to get ice because the only person working had a sign saying filling ice and wood. The door was locked but the sign said open. We waited but many people came and left. The poor girl was filling ice outside and came in filling the ice inside when she opened the door. More help would have helped this situation.”82
Section 7.5.4.1
“Ensure that all on-duty staff shall wear identifiable uniforms, including a name badge, so they are well distinguishable as concession employees.”83
Potential Violation of 7.5.4.1
Uniforms appear not to have been implemented until August 2024, eight years after the contract was signed.84
Section 8.1
“The Offeror must maintain the concession and state facilities (interior and exterior areas, as applicable) in a clean, sanitary, and safe manner, and in good order and repair, at its own expense and to the satisfaction of the ASPB, based upon guidance provided in the Scope of Work. This satisfaction includes, but is not limited to, complying with all guidelines provide herein.”85
Potential Violation of Section 8.1
The performance issues documents detail interior eaves sagging since 2022,86 and maintenance has not been correctly completed for two and a half years.87
Section 9.2.3.1
“The Offeror must operate, repair, replace, and maintain all interior and exterior utility systems within the park as part of the Contract.”88
Potential Violation of Section 9.2.3.1
An air pump was broken in June 2024. There have been no further updates on this matter, raising questions as to whether repairs have ever been made.89
CONCLUSION
In summary, this report is indicative of how accountability is critical for ongoing contracts and to recognize that the ASPB can demand better performance from its concessionaires. In a time of revenue challenges, ASPB must seize the opportunity to widen the search for a concessionaire who is committed to the ASPB goal “to connect people with the outdoors and history in Arizona to build a lifetime of memories” and to make the ASP “a leader in sustainable outdoor recreation for current and future generations.”90
Records provided by APST indicate that Aramark has allegedly failed to meet revenue projections at Patagonia Lakes and Kartchner Caverns. Furthermore, visitor complaints and internal communication between APS staff, Aramark representatives and APS/Aramark clients raise serious concerns about Aramark’s with hours of operation, maintenance quality and timeliness, visitor experience, and adequate staffing at these operations.
Worker Power recommends that Arizona elected officials take the following actions to improve operations at Kartchner Caverns and Patagonia Lakes and maximize revenue to the State of Arizona:
1. Ensure that all ASPT procurement proceeds in an open, transparent and competitive process to maximize both public engagement and opportunities to maximize revenue.
2. Conduct an audit of Aramark’s performance at Kartchner Caverns and Patagonia Lakes that investigates the following:
a. Aramark’s failure to meet its revenue projections.
b. Reports regarding insufficient staffing and reduced hours of operations.
c. Aramark’s failure to provide food safety plans or capital budget plans and other potential contract violations.
d. Aramark’s pricing versus peers in Arizona.
3. Initiate a public “Request for Proposals” for the Patagonia Lakes contract (expiring 1/31/2026) and the Kartchner Caverns contract (expiring 3/31/2026).
4. Based on these facts and the results of the audit, consider awarding the Patagonia Lakes and Kartchner Caverns contracts to a different concessionaire.
“We had to wait 45 mins to get ice because the only person working had a sign saying filling ice and wood. The door was locked but the sign said open. We waited but many people came and left. The poor girl was filling ice outside and came in filling the ice inside when she opened the door. More help would have helped this situation.”
- Patagonia Lakes customer complaint from April 2024
ENDNOTES
1: Where does Your Money Go? AZ State Parks & Trails/Funding https://azstateparks.com/funding
2: FY2026-2027_BudgetProposal.pdf (p1)
3: JLBC Staff Program Summary: AZ State Parks Visitation & Revenue (Sept 26, 2024) https://www.azjlbc.gov/units/psparksvisitationandrevenue.pdf
5: AZ State Contracts Portal Kartchner Caverns APS Contract Page
6: AZ State Contracts Portal Patagonia Lakes APS Contract Page
7: AZ State Parks Landing page for Kartchner Caverns Facilities Page
8: AZ State Contract Portal Kartchner Consolidated Contract Download Link Here
9: AZ State Parks Landing page for Patagonia Lakes Facilities Page
10: Patagonia Consolidated Contract Download Link Here
11: JLBC Staff Program Summary: AZ State ParksVisitation & Revenue (Sept 26, 2024)https://www.azjlbc.gov/units/psparksvisitationandrevenue.pdf
12: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 Kartchner Commission Report P05 FEB
13: AZ State Contracts Portal Kartchner Consolidated Contract Download Link Here
14: AZ State Contracts Portal Aramark Public Contract Terms
15: AZ State Contracts Portal Patagonia Public Contract Terms
16: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 Patagonia Commission Report P05 FEB FY25
17: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 ASPT Aramark (Kartchner) Contract Audit Summary - 2.19.2025
18: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 ASPT Kartchner Caverns Fee Data 2024
19: AZ State Contracts Portal ADSPO16-00005385 - Solicitation File Download Link Here
20: Sales recorded run only through August 2024.
21: Projection pro-rated for eight months ($1,243,441*8/12)
22: AZ Central.com Kartchner Caverns cave tours reopen June 1. Here’s what to know before you book
23: AZ Office of Tourism 2023 AZ State Parks Visitation Data
24: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 Kartchner Commission Report P04 JAN FY25
25: Public Records Request dated Aug 28, 2025 received from AZ State Parks Sep 15 2025 & October 8, 2025 ASPT Aramark (Patagonia) Contract Audit Summary(in 22 on source doc)
26: AZ State Contracts Portal ADSPO16-119023 Offer Documents Download Link Here
27: AZ State Office of Tourism 2023 AZ Park Tourism Data
28: AZ State Office of Tourism 2024 AZ State Parks Visitation Data
29: AZ State Contracts Portal Aramark Patagonia Lakes Concessionaire Contract
30: Public Records Request dated Aug 28, 2025 received from AZ State Parks September 15, 2025 & October 8, 2025 – Visitor Comments
31: Ibid
32: Ibid
33: Ibid
34: Ibid
35: Ibid
36: Ibid
37: Public Records Request dated Aug 28, 2025 received from AZ State Parks
September 15, 2025 & October 8, 2025 – Aramark VPR updated 11-6-2024
38: Public Records Request dated Aug 28, 2025 received from AZ State Parks
September 15, 2025 & October 8, 2025 – Visitor Comments
39: Ibid
40: Ibid
41: Ibid
42: Public Records Request dated Aug 28, 2025 received from AZ State Parks
September 15, 2025 & October 8, 2025 - Ft Huachuca IMSO visit, Saturday, 12 July 2025[UNCLASSIFIED]
43: Ibid
44: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025 – Visitor Comments
45: Ibid
46: Ibid
47: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, VPR Aramark - Patagonia 6-21-2024 (1)
48: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Vendor Performance Report #2 - Aramark June 2024
49: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, VPR Attachment 1. Aramark - Patagonia performance issues 3 10 23
50: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, Aramark VPR Updated 11-6-2024
51: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, Aramark VPR updated 05-29-2025 (1)
52: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Aramark - Patagonia performance issues.docx
53: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, Aramark VPR updated 05-29-2025 (1).docx
54: AZ State Contracts Portal Kartchner Consolidated Contract, page 24 Download Link Here
55: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, AZ State Parks, email communications
56: AZ State Contracts Portal: Kartchner Consolidated Contract Download Link Here
57: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, AZ State Parks, email communications
58: AZ State Contracts Portal: Kartchner Consolidated Contract, page 21 Download Link Here
59: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025 – Visitor Comments
60: AZ State Contracts Portal: Patagonia Consolidated Contract, page 24 Download Link Here
61: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, AZ State Parks, email communications
62: AZ State Contracts Portal: Patagonia Consolidated Contract, page 9 Download Link Here
63: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Aramark - Patagonia performance issues
64: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Aramark Kartchner - Fwd_ Ft Huachuca IMSO visit, Saturday, 12 July 2025 - [UNCLASSIFIED].pdf
65: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025 – Visitor Comments
66: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
67: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
68: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025 – Visitor Comments
69: AZ State Contracts Portal: Patagonia Consolidated Contract, page 9 Download Link Here
70: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025 – VPR Attachment 1. Aramark - Patagonia performance report
71: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025 – Visitor Comments
72: AZ State Contracts Portal: Patagonia Consolidated Contract, page 10 Download Link Here
73: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, AZ State Parks, email communications
74: AZ State Contracts Portal: Patagonia Consolidated Contract, page 14 Download Link Here
75: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025 – Visitor Comments
76: Ibid
77: Ibid
78: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
79: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
80: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025 – Visitor Comments
81: Ibid
82: Ibid
83: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
84: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025 Aramark VPR updated 05-29-2025 (1).docx
85: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
86: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Aramark - Patagonia performance issues.docx
87: Public Records Request dated Aug 28, 2025, received from AZ State Parks
September 15, 2025 & October 8, 2025, Aramark VPR updated 05-29-2025 (1).docx
88: AZ State Contracts Portal: Patagonia Consolidated Contract Download Link Here
89: Public Records Request dated Aug 28, 2025, received from AZ State Parks September 15, 2025 & October 8, 2025, Aramark VPR updated 05-29-2025 (1).docx
90: AZ State Parks & Trails: Who We Are https://azstateparks.com/who-we-are
