Contents
Upcoming changes to process
Venessa Cule - Head of Process and Systems, Woolworths Food Company
Cathy Beale - Senior Technical Specialist, Woolworths Food Company
Update on Partner Hub
Anthea Brown - Training Support, Business Support Services
Accessing Support
Margaret Mitchell - Senior Manager, Business Solutions, Group Business Enablement
* Click on the speaker to jump to their presentation
Upcoming Changes to Process
Venessa Cule Head of Process & Systems, AU
Cathy Beale Senior Technical Specialist
An overview of the changes to come
What’s changing
Internally, we are progressively improving the way that our data connects across our business for the creation and maintenance of articles in our systems. This impacts certain steps within our processes that a Trade Partner participates in and the systems used - Sphere and Partner Hub.
Categories included in the changes (sourced in AU or NZ)
Why?
Correct and timely data is essential to ensuring our Product Specifications are created accurately and our systems are equipped with the information needed for our customers to purchase products online.
When?
Changes will take effect from Monday 15 May.
Reliant on any new or existing products that require your attention.
Baby needs
Breakfast
Chilled meal occasions
Drinks
Everyday Chilled
Frozen Foods
Health and Wellness
Household care
Packaged Meat (Product Specification in Sphere)
Packaged Poultry
Packaged Fish & Seafood
Pantry Essentials
Pantry Meal Occasions
Personal care
Pet Needs
Ready Meals
Snacking
Benefits
Our Trade Partners who have products in scope will no longer need to enter Country of Origin, On Pack Information and Barcodes into Partner Hub.
Once the correct data is in the Product Specification, it’s not re-entered.
Keep in mind that there are nuances between products in regards to information needs. Take guidance from the Own Brand Category Assistant.
***There is no impact to Branded products and TGA follows existing process***
The importance of getting our data right
Product Specifications are now our source of truth for Own Brand Products. Fields will flow directly to our Online platform, for example
● Product Title
● Country of Origin
● Ingredients
● Allergens
● Nutritional Information Panel
The Specification must match the artwork.
Getting our data right the first time will prevent the need to create another version of the Product Specification. Where errors occur, expect error message emails, which will delay Specification processes.
Entering data correctly, examples
Full information can be found in GUI072. Creating specifications in sphere- Appendix
Product Record - For every SKU there must be a product record. Product Records for the same product can be attached to one specification.
Article Number - Must be the sellable items
● No add ons - for example part numbers
● No multiple article numbers
Quantity: Size & Unit of Measure - number followed by a Unit of Measure
● eg 500 g, 6 ea, 3 m. For Random Weight articles use “1 kg”
● Spec must match
Specification
Title and romance
Need to be as per pack - no extra words added
Allergens
When using the adjusted may be present statement field - Allergens must be separated by a comma (,)
Whole numbers only for the bar chart & Australian content values.
Countries must be spelt correctly (as per Partner Hub Glossary)
Trade Partners will receive
Supplier Error Emails:
Example Emails:
● CoOL and OnPack Error
● PIES rework - if CoOL or On Pack do not match the image
When errors are made, the below are examples of the emails
Our product specification lifecycle
New status- same functionality as collaborative draft
Spec is updated to ensure it matches the artwork. If any further attachments or amends are required, revert back to Collaborative Draft.
QS moves to Ready for Authorisation for the supplier to review & authorise
QS sets spec to “Active”
⇒Target 2 weeks post artwork release
⇒Labelled in store - before PO is needed
Retailer Draft (EPD)
Collaborative Draft Automate Article Create Pack Copy Sent Ready for Authorisation
Supplier Authorised Active
Delisted or Superseded
Supplier Draft (NPD)
OBSA
Error identified
QS / supplier receives e mail
Data is not in correct format or image does not match specification
Data flows to WW systems and online
Further attachments added to Site (Site specific) or
Product Record (Product specific)
What you will see that’s NEW in the Product Record
These new fields will be populated by the Category Assistant prior to Business Award.
Updates in Partner Hub
Anthea Brown Training Support - Business Support Services (BSS)
Article Enrichment | Partner Hub
An Email notification will be sent to invite you to Enrich a new Article in Partner Hub and complete the Specification Sphere.
Receive invitation and product Brief
In Sphere: Collaborate on Sample Spec with Category Team
In Sphere: Spec Status updates to Automate Article Create
Receive email for Article Enrichment
In Sphere: Update Spec adding Nutritional details and CoOL data
In Partner Hub: Enrich Article -
* Product Details
* Packaging
*Pricing and Submit
Article Enrichment | Partner Hub - Video
Enrichment includes the completion of Master Product Data. Sphere is the source of truth and will send the data to Partner Hub for Country of Origin Labeling (CoOL) & Displayed On Pack information.
Accessing Support
Margaret Mitchell Senior Manager, Business Solutions, Group Business Enablement
Where to get help when you need it
WFC Process Enquiries
For article creation and maintenance please contact your WFC Category Assistant.
PLMS (Sphere) Support - Email plmssupport@woolworths.com.au for technical and data related issues.
For Product Specification enquiries please contact your WFC Quality / Technical Specialist.
To access elearning click here http://woolworths.lms.msacsolutions.com/
If you have questions or are having trouble in Partner Hub please raise an Administration Case to the Partner Hub Support team with your questions or email them to partnerhub@woolworths.com.au
To access Partner Hub guides please click here: Guides
Thank you
