Wood's Homes 2023 Reference Booklet

Reference Booklet

2023

Your friendly guide to all things Wood’s Homes

Table of Contents Safety at Wood’s Homes

3

Key Messaging

7

Our Leadership

9

Research / Boards

10

New Mission, Vision, Values

11

Program Start Dates

12

In the Community

15

Wood’s Homes Foundation

16

Support Services: FAQs

17

Contact Us

19

Asset Planner & Facilities

20

Emergency Preparedness

21

Join The Conversation!

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Accreditation Wood’s Homes is excited to be going through accreditation with Accreditation Canada in June 2023.

Everyone here is involved – our 550 staff and 100 volunteers. We are collectively committed to quality and the safety of our staff and clients. Wood’s Homes is always looking to improve its policies, procedures and systems in its goal to provide best in class mental health services for children, youth and families. That’s why we’re strongly committed to this external review to learn what we’re doing well and where we can make improvements.

In June 2019, we received Exemplary Status standing (it was our third time in a row).

Visit the Accreditation site on SharePoint’s home page.

Learn more about Accreditation at www.accreditation.ca

Safety: Wood’s Homes is driven by unwavering persistence in situations

most difficult where we are guided by a call to service and expectations of excellence. Our commitment to Safety is central to our mission.

As an organization, Wood’s Homes is dedicated to cultivating a learning culture, where ongoing hazard analysis, communication and training will further our collective skills and knowledge to perform the work we do more efficiently and with reduced risk.

In early 2020, Wood’s Homes established a Joint Health and Safety Committee, along with several site-specific safety committees. These are important forums for all staff to participate in Occupational Health and Safety (OHS). They identify opportunities and recommend initiatives to promote physical and psychological health and safety and continuous improvement in the operation and effectiveness of the Woods Homes’ Health and Safety Program. A current list of the members of these committees can be found on the SharePoint’s Safety site by clicking HERE. Wood’s Homes has several long-established safety policies that pertain to staff safety; client safety; and Facilities and Environmental Safety.

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These policies can be found on the SharePoint’s Reference Centre. Click HERE.

The Joint Health and Safety Committee and the Site Committees are important forums for all staff to participate in OHS. These committees ensure management and staff discuss health and safety issues in the workplace and work collaboratively to find ways to address them.

Over the next two pages, you will find Wood’s Homes’ management commitment to safety, signed by our Chief Executive Officer Bjorn Johansson.

You will see this commitment on plaques posted across the agency.

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Our Commitment to Safety Wood’s Homes is driven by unwavering persistence in situations most difficult where we are guided by a call to service and expectations of excellence. Our commitment to Safety is central to our mission.

We commit to protecting our people’s safety in all that they do, and in holding their physical, psychological, and social well-being foremost. In order to accomplish this goal, to ensure the safety of our staff, contractors and the general public, every employee at Wood’s Homes must be keenly aware of their health and safety-related responsibilities and prepared to do their part towards advancing workplace safety.

These responsibilities are detailed in policy and made available at all worksites.

There exists an obligation to protect one’s own health and safety, but this cannot solely remain an individual effort; it must be collaborative and we must consider each other’s well-being, too. Together, we can become exceptional about safety.

As an organization we are dedicated to cultivating a learning culture, where ongoing hazard analysis, communication and training will further collective skills and knowledge to perform our tasks more efficiently and with reduced risk.

Incidents and injuries are preventable, and all staff are obligated to take reasonable care to protect the health and safety of themselves and of other persons. Harassment or violence at the worksite will not be tolerated. All staff must be aware of their occupational health and safety rights and will be supported in exercising them without reprisal;

The Right to Know The Right to Participate The Right to Refuse Dangerous Work

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Senior Management will ensure staff have a respectful, open forum to identify and share any health and safety concerns. These will be addressed thoughtfully, collaboratively and in a reasonable time.

To minimize staff exposure to the hazards and risks associated within our operation, Wood’s Homes is establishing and will maintain a health and safety management system consisting of the following elements: • • • • • •

Management Leadership & Organization Commitment Hazard identification assessment Hazard control Joint Worksite Health & Safety Committee Worksite inspections Employee education, orientation, & training

• • • •

Emergency Response Processes Incident Investigation (injuries, near misses, vehicle collisions, etc.)

Contractor Management & other parties at/ or in the vicinity of the worksite Health & safety program administration

All Occupational Health and Safety Act, regulation, and Code, and required programs and procedures will be adhered to and applied. Management and supervisors are accountable for the health and safety of staff under their supervision and responsible to ensure employees are properly trained, follow all required procedures and utilize safety equipment provided. Contractors and sub-contractors will be held to the same standard.

Please join me in our commitment to ‘Be exceptional about safety’.

Bjorn Johansson, CEO, Wood’s Homes October 15, 2020

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Key Messaging Who we are: We are a Children’s Mental Health Centre.

What we do: We provide treatment and support for children, youth and families with mental health needs.

Why do we do this?: Because every child, youth and family matters.

Who are we doing this for?: Children, youth and families with mental health needs.

Why is this a problem for them?

Because they are hurting and need help.

Why should they care about Wood’s Homes?

We have proven results.

We do continuous research to improve what we do and how we work.

We Never Give Up 73

Our corporate brand colours

Wood’s Homes is a nationally recognized mental health centre that provides treatment and support for children, youth, and families.

Our 550 staff and 100 volunteers help us to provide 40+ programs and services for 20-25,000 people every year. We provide programs and services in Calgary, Lethbridge, Strathmore, Fort McMurray, and as of fall/winter of 2022 - Cold Lake, Lac La Biche, and Grande Prairie.

May 2023 will be an exciting time for Wood’s Homes as we undertake an expansion of the Parkdale campus by constructing a new 10-bed facility. Once complete, this new state of the art building will provide temporary accommodation for clients from the Bowness campus as buildings are constructed there as well. The new Parkdale building will be home to a program (yet unnamed) by Alberta Health Services.

The Bowness campus will also see the construction of two new therapeutic campus-based care centres.

These centres are the third and final phase of the site’s modernization project, which began in 2014.

They will bring our capacity to serve young people to 40 clients on the site. Construction is expected to begin in the summer of 2024.

Alberta children, youth, and families deserve the best mental health services; this modernization program will help us deliver 21st Century treatment.

Call 403-299-9699

eTherapy etherapy@woodshomes.ca

Text 587-315-5000

LiveChat visit:woodshomes.ca/crisis

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Our Leadership Bjorn Johansson, CEO: Bjorn joined Wood’s Homes in 1992 as a Youth and Family Counsellor. Since then, he has held increasingly progressive leadership positions, including Program Manager, Associate Director, and Director of Programs and Research. On May 1, 2020, he became the organization’s new Chief Executive Officer.

Bjorn is an Instructor with the University of Calgary’s Faculty of Social Work and an Ethics Investigator with the Alberta College of Social Workers.

Bjorn contributes his time and expertise to several industry and community organizations, and currently serves as a board member with ALIGN and the Conjoint Faculties Research Ethics Board (CFREB): University of Calgary.

Teri Basi Programs

Brian Zelt Programs

Kathleen Rhodes Associate Director Programs

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Directors

Peter Wittig Operations

Dean Soenen

Neal Halstead

Programs

Finance

Michael McDonnell Safety Specialist

Krista West

Bryan Goehringer

Colleen Fabbi

Programs

Foundation

Associate Director Programs

Our Research Chair Angelique Jenney PhD, RCSW:

Angelique joined Wood’s Homes in 2017 as the Research Chair in Children’s Mental Health, a partnership with the University of Calgary’s Faculty of Social Work. She brings with her more than 25 years of expertise in working with children and families.

In conjunction with our Research Department, clinicians and social workers, Angelique works to enhance and expand our knowledge in mental health treatment. For a look at Dr. Jenney’s work at Wood’s Homes, visit the Learn Tab on our website.

Our Boards Wood’s Homes:

Wood’s Homes Society:

• • • • • • • • • • •

• • • • • • • • • •

Brenda Cherry, Chair David Arthur Dan Carter Lisa Fleck Maureen Higgins Saima Ikram Julie Ly Dr. John Pearce Tim Stauft Chris Tortorelli Bruce Walker

Brenda Cherry, Chair David Arthur Eric Axford Todd Cook Neil Gregory Pamela Kaziel Kerry Lyons Tim Stauft Terry Schmaltz Bart van Schaayk

Wood’s Homes Foundation: • • • • • •

Renee Hopfner, Chair Doris Murphy Dunlop Robert Hayes Joe Palin Eric Perez Chris Foster

A volunteer Board of Directors has governed Wood’s Homes since May 7, 1921. Professional credentials can be found on our website.

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Our Mission

Wood’s Homes builds good mental health and well-being so everyone can thrive in their community.

Our Vision

Children, youth, and families growing through trusted mental health services.

Our Values

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•

We value recognizing and responding to everyone with dignity, integrity and respect.

•

We value being responsive, leaning into the difficult, and learning something new.

•

We believe exceptional treatment and safety go hand in hand.

•

We value reducing the stigma, and promoting the importance of good mental health.

•

We value the actions of Truth and Reconciliation in order to make changes that connect children, youth, families and communities.

•

We value the strength of diversity and inclusivity.

•

We acknowledge and value the importance of community and nurturing connection to culture.

•

We value never giving up.

Our Programs & Start Dates Altadore

2000

Lighthouse

2021

Calgary Adolescent Treatment Services (CATS) Clinic 2007

Linking Employment, Abilities & Development (LEAD) 2015

Capitol Hill

2007

New Horizon

2010

Collingwood / 14th Street

2003

Phoenix

1987

Community Psychiatric Unit

2014

Research Department

2001

Community Stabilization

2018

Starting Points

2005

Cottages 1, 2 & 3 (Bowness Campus)

2018

Stepping Stones (Fort McMurray)

2009

Eastside Community Mental Health Services (ECMHS) 1990

Therapeutic Foster Care

2022

Elbow Springs Counselling

2021

Under 12 (U12)

2004

Exceptional Needs

1985

Wheatland (Strathmore)

2004

Family Connections (Lethbridge)

2010

Whole Family Treatment

2015

Family Support Network (FSN)

2008

William Taylor Learning Centre

2003

Fetal Alcohol Spectrum Disorder (FASD) Program

2017

Wood’s Homes Foundation

2000

Foster Care

1996

Youth Community Support Program

2015

George Wood Learning Centre (GWLC)

1954

Youth Connections: The Core (Lethbridge)

2003

Home Connections

1997

Youth Culinary Arts Program (YCAP)

2012

Indigenous Services

1991

Youth Culinary Arts Program (YCAP) Market

2020

Inglewood Opportunity Hub (formerly EXIT)

2018

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Program Pillars Therapeutic Campus Care

In-Home & Foster Care, Parented Community Group Care Group Homes & Specialized Group Care Counselling Services

Housing & Hub Services

Learning Centres

New Horizon

William Taylor Learning Centre

Programs in Cottages 1, 2, 3

Altadore

Family Support Network

Under 12 Program

Capitol Hill

Family Connections (Lethbridge)

Community Stabilization

Therapeutic Home Connections Foster Care (Cold (Transitions Lake, Lac La & Children’s Biche, Grande Services)

Phoenix Program George Wood Learning Centre mobilization day treatment

Group Care (1:1)

Exceptional Needs Program

Lighthouse Program

Community Psychiatric Unit Youth Community Support Whole Family Treatment Program Mobilization Services

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14th Street Program Personalized Community Centre Program Iska

Youth Support Navigators (Lethbridge) Elbow Springs Counselling Services Inglewood Hub Services FASD Mentorship

Foster Care Network

Prairie)

Therapeutic Foster Care

Stepping Stones Youth Services (Fort McMurray)

The Wheatland Program (Strathmore)

Acute@Home Eastside Community Mental Health Services

Lethbridge Shelter - The CORE

Collingwood Program

Inglewood Opportunity Hub

George Taylor Learning Centre

Starting Points

Explore Classroom (includes 1:1)

Our Locations Buildings Owned: Parkdale Campus - 805 – 37 Street NW, Calgary • Tuer Children’s Mental Health Centre • Administration / Training • William Taylor Learning Centre • Campus Based Mental Health (4 residences) • Maintenance Shop Bowness Campus - 9400 – 48 Avenue NW, Calgary • Vermilion Energy Family Centre • Annie Wood Centre • George Wood Learning Centre • Campus Based Mental Health (4 residences) • Maintenance Shop Inglewood Opportunity Hub - 1008 – 14 Street SE, Calgary • Youth Culinary Arts Program • YCAP Market • Linking Employment & Abilities Development • New Horizon • Adult Residential • Foster Care Regional Programs Lethbridge Stepping Stones Wheatland Wheatland

Live-in treatment program locations Altadore 4019 – 17 Street SW, Calgary Collingwood 64 Cawder Drive NW, Calgary Lighthouse Main (Beltline) 102 14 Ave SE, Calgary Lighthouse North 4518 – 14 Street NW, Calgary Lighthouse Parkdale (Iska) 3729 – 7 Avenue NW, Calgary Therapeutic Foster Care Cold Lake, Lac La Biche, Grande Prairie Vacant 23 Templeton Place NE, Calgary

Buildings leased: Capitol Hill Community Stabilization Eastside Family Support Network New Horizon

312 – 3 Street S, Lethbridge 102 McConachie Crescent, Fort McMurray 601 Willow Drive, Strathmore 510 Westmount Drive, Strathmore

1719 – 24 Avenue NW, Calgary 112 – 16 Avenue NE, Calgary 495 – 36 Street NE, Calgary 4020 – 17 Avenue SE, Calgary 215 Fairview Drive SE, Calgary

15 Calgary communities.

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In the Community We are always looking for ways to connect with our community and bring attention to the work we do.

Many of our events have become staples in the places we work, including our Never Give Up Gala, Lethbridge Children’s Benefit Gala, our Stampede Breakfasts and of course, our celebration of staff, Service Recognition.

Visit woodshomes.ca/events to learn more.

Never Give Up Gala volunteers October 2022

Children’s Benefit Gala, Lethbridge

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Stampede Breakfast, Bowness 2022

Calgary Dragon Boat Races, Team Wood’s was 1st in 2021!

The Annual Spring Feast, The Round Dance

Wood’s Homes Foundation - Passionately promoting the work of Wood’s Homes The Foundation seeks philanthropic support for programs, services and facilities at Wood’s Homes and has raised over $43 million since 2001. Working together with Wood’s Homes, the Foundation identifies fundraising priorities and aligns them with generous donations from individual and corporate supporters.

In recent years, the Foundation raised capital funds for the Annie Wood Centre and the Whole Family Treatment Program, housed in the Vermilion Energy Family Centre. It continues to raise funds for our Specialized Employment Training Programs (YCAP & LEAD), vulnerable, multi-barriered youth (Inglewood Opportunity Hub), Crisis & Counselling Services, Family Centred Care and other priorities for Wood’s Homes.

What funding is available from the Foundation for programs or clients?

• Children’s Aid funding: A partnership with HSBC National Bank. Funding to support clients in their educational pursuits.

• The William Taylor Bursary Fund: Post Secondary and vocational funding.

Clients (both past and current) may apply for directly through the Foundation.

• Volunteer at one of our signature events (see page 10).

• Support events such as Oktoberfest which raises funds for your programs.

• The Perry Crisis Fund: Restricted Agency funds. Visit the Foundation Intranet page for information on how to request these funds for your program.

How can I support the Foundation?

• Participate in our employee monthly giving program.

Ask us how!

Help be our champions so we can continue to support you! Share information about the work of Wood’s Homes and refer anyone interested in making a donation directly to the Foundation. Visit Foundation SharePoint page for more information.

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Centralized Services: FAQs Administration:

1. How do I book a room for a meeting or function?

• At Bowness, email Bowness reception or call 403-247-7103.

At Parkdale, rooms are booked through the reception desks.

At Inglewood, email Inglewood reception or call 403-774-1675.

2. How do I order stationary/office supplies?

• At Bowness, contact Bowness reception who will order after approval by a team leader or manager.

• At Parkdale, use the same process with 1st floor reception.

3. Do I need a parking pass on campus?

• Passes are not required at Bowness.

• At Parkdale and Inglewood, passes are required. They are arranged through Debbie Shipley. 403-270-1799.

• At Inglewood, it’s preferred you park in our indicated parking lot.

Communications: 1. How do I get a brochure, invitation or banner made?

• See the Communications area on our SharePoint for our Project Request Form. With manager approval, email the completed form and additional info to Communications Co-ordinator, Matthew Berard

2. Who do I connect with to update program information on our website?

• We launched a brand new website in 2021. We take pride in keeping the site as user-friendly and informative as possible. Contact Matthew Berard if info needs to be updated.

3. A neighbour has come to my program to report an incident. What do I do?

• Contact Communications Manager Sylvia MacIver immediately. All complaints and compliments are documented. This is how we maintain positive neighbour relationships.

Facilities: 403-862-1230 (8 a.m. - 5 p.m.) or 403-512-5103 (after hours) 1. What should I do if there’s an alarm?

• Call Facilities immediately. Some alarms can be manually silenced, others silence once some time has passed. Facilities has differing protocol depending on alarm and will manage ASAP.

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2. What should I do if I smell gas or smoke?

• Call Facilities. Remove clients from area.

Have a quick look around as you leave for the potential source of the odor. We will assess the environment, and will repair or contact emergency services.

3. What if a program window is broken?

• Call Facilities. If possible, sweep glass into a pile or bucket. Ensure clients are uninjured. We will respond as soon as possible, covering the window and then repairing.

Finance & Payroll: 1. How do get my expenses paid?

• Email accounts.payable@woodshomes.ca.

Questions? Contact 403-271-1789 or Manager Pat Keppler 403-271-1786. For questions regarding payroll, contact Payroll Coordinator Funmi Karaki at 403-270-1712.

2. Who do I go to for questions about my financial statements or budget?

• Feel free to contact Department Manager Pat Keppler, or Financial Analyst Olena Zhuchenko 403-271-1721.

3. Who is responsible for bill backs?

• Accounts Receivable Assistant Kristina Radder. 403-270-1774.

Payroll: • Funmi Karaki: 403-270-1712 • Sandra Shuya: 403-270-1706

Human Resources: 1. Where do I find Core Training or other training/learning opportunities?

2. Who do I call for...?

Associate Director, HR

403-270-1770

• Visit the SharePoint

Sandra Shuya

403-270-1706

• Go to ‘What’s Happenin’

Vivian Banh

Labour Relations, Union Benefits and Leaves

• Click on ‘Training and Workshops’

Recruitment

• Here, you’ll find a training calendar

Labour Relations Transfers, Promotions

and self-directed online learning.

Shaheen Seedat Chris Pinter WCB & Safety

3. Where do I go to view current internal career opportunities?

• Log in to DAYFORCE

403-270-1705

• Click the CAREERS icon

403-270-1797

• Have a look at all available positions at Wood’s Homes!

403-270-1787

Information Technology (I.T.): 1. What do I do if there’s an emergency requiring I.T. support?

• Call 403-270-1710. This line is monitored 24/7.

• For less urgent matters, email it.support@woodshomes.ca • DO NOT try to fix it yourself.

2. My work phone password isn’t working.

What should I do?

• Do not keep entering the same password. Your phone will lock you out and wipe its data.

• Email or call I.T. at 403-270-1710 and the password will be reset.

3. How do I book a room requiring I.T. support?

• Invite the room to your meeting like you would a person, or contact the administrative person responsible for the room. Tell them what you need and they’ll invite IT.

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Contact Us Parkdale Campus

Forest Lawn (Family Support Network)

403-270-4102 805 37 Street NW Calgary, AB T2N 4N8

403-452-4438 4020 17 Ave. SE Calgary, AB T2A 0S7

Bowness Campus

Lethbridge

403-247-6751 9400 48 Ave. NW Calgary, AB T3B 2B2

403-317-1777 312 3 Street S Lethbridge, AB T1J 1Y9

Inglewood Campus

Strathmore

403-774-1674 1008 14 St. SE Calgary, AB T2G 3K3

403-816-0338 510 Westmount Drive Strathmore, AB T1P 1B2

Eastside Community Mental Health Services Fort McMurray 403-299-9699 #255, 495 36 Street SE Calgary, AB T2A 6K3

780-750-2252 or 403-899-8728 102 McConachie Crescent Fort McMurray, AB T9K 1T1

For our Therapeutic Foster Care programs in the North contact Program Manager Geoff Strong.

(Lac La Biche, Cold Lake, Grande Prairie, Fort McMurray geoff.strong@woodshomes.ca

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Do you need support or assistance with any of the following?

• • •

Building & Repairs Agency Vehicles Furniture & Fixtures

• •

Moving Heavy Items Caretaking & Landscaping

Visit: https://AssetPlanner.com/login AssetPlanner.com/login To request an account and password, email facilities@woodshomes.ca Once you’re logged in, you’ll be able to submit requests and be notified when they are complete.

Note: AssetPlanner is not for emergency use.

In emergency situations, the Facilities Department can be contacted during regular business hours, Monday - Friday 7:30 a.m. - 4 p.m., at either 403-862-1230 or 403-270-1725.

After hours, on weekends and statutory holidays, On-Call staff can be reached at 403-512-5103.

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Emergency Preparedness Fan-Out Plan STAFF: All staff must be familiar with the location and function of Wood’s Homes safety manual, especially their own responsibilities. It is each employees responsibility be familiar with the layout and safety procedure in their respective program.

SAFETY OFFICER: The safety officer shall inspect and record findings with respect to each of Wood’s Homes buildings annually.

Residential programs will be inspected monthly.

CEO

FACILITY OFFICER: A role held by the Director in charge of Facilities ensures that Wood’s Homes safety manual is distributed and remains current. In the event of an incident, they will act as the primary liaison with emergency services and community agencies.

Incident Manager/ On-Call Facility Officer

Response/Intervention Decision Meeting Incident Resolved Debrief

MANAGER/SUPERVISOR/TEAM LEADER: Managers, supervisors and team leaders shall be familiar with Wood’s Homes safety manual content and use. They will direct emergency response until relieved by a supervisor, Facility Officer or emergency services responding to the incident.

Facilities Office

FINAL AUTHORITY: In the event of an incident, Wood’s Homes CEO or designate will have final authority for all emergency preparedness decisions.

EMERGENCY SERVICES: Once they have arrived, Emergency Services will take control of the incident. An incident command post may be set up. These agencies require quick, concise information. They also require information on hazards to the safety of everyone present.

Post-Incident Review Wood’s Homes has a number of Safety Policies (Staff, Clients, Facilities and Environmental) and can be found HERE.

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Future Planning

For information about current legislation, health and safety committees, Occupational Health & Safety orders and other related information, look for this portal on our Intranet homepage. Let’s do our part to remain SAFE.

Join the Conversation!

Visit us at woodshomes.ca Subscribe to our

BLOG

at woodshomes.ca/blog

Did you know we have an internal newsletter JUST for staff?

Goods on Wood’s: Inside Edition brings you news, announcements, event information and more from across Wood’s Homes. Have something you’d like to contribute? Email communications@woodshomes.ca!

Keep an eye on your inbox for the next quarterly issue!

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Our History Wood’s Homes was founded as an orphanage by Reverend George Wood in 1914 in Innisfail, Alberta.

The Presbyterian minister agreed to care for two motherless children so their father could serve overseas.

That pivotal moment was the foundation for what today is our nationally-recognized children’s mental health centre.

Reverend George Wood and his wife Annie (right) sit surrounded by some of the first children to be cared for at Wood’s Homes.

Want to know more?

Check out our FAQs and more about our history at woodshomes.ca

Acknowledgment of the Land Wood’s Homes, and its own 100+ year history, is fortunate to be situated upon an ancient and historical place - the traditional territories of the people of the Blackfoot and Treaty 7 Region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuu T’ina and the Stoney Nakoda First Nation, as well as the Métis Nation of Alberta. This is also the land adjacent to where the Bow and Elbow rivers meet, the place once called Moh’kins’tsis, which is now called the City of Calgary.