MOVING TO WILLOW VALLEY COMMUNITIES: SMOOTH AND EFFICIENT Willow Valley Communities adjusted processes throughout
Christine and Dale Orth, from Berks County, Pennsylvania,
COVID-19, keeping the well-being and safety of Residents
were the first Residents — along with their beloved
and Team Members as our top priority. When it came to
Wee-Chon dog, Yaz — to move into Willow Valley
the process of new Residents moving in, we quickly put in
Communities’ new SouthPointe at Lakes villa neighborhood.
place specific measures to help ensure and maintain a safe
They arrived last August. Christine said the moving
environment for all, without making it more complicated.
processes were very efficient. “The movers were in and out in
There are always new Residents excited to begin their new
no time!” she exclaimed.
Life Lived Forward at Willow Valley Communities, and our teams are ready to make that transition seamless.
Several Willow Valley Communities teams were involved with welcoming the Orths to their new residence, and
It starts with the moving companies. Movers coming to
everyone practiced safe protocols. Members of Willow
Willow Valley Communities are instructed to follow a
Valley Communities’ Maintenance and Housekeeping Teams
specific set of guidelines to ensure the well-being of all
introduced themselves, and their Resident Mentor also
during the move. Everyone entering our campus must go
greeted them. A neighbor left beautiful flowers with a kind
through a screening process. This consists of a Willow
note on their front porch. The Orths said they not only felt
Valley Communities Team Member taking temperatures
welcomed, but also safe, as everyone did what they were
and asking questions of each person in the vehicle regarding
supposed to do while meeting with them. Christine added
recent travel, physical signs or symptoms of illness, and any
that there was one aspect of the move that she and her
direct contact with someone with a confirmed case or under
husband especially appreciated: “We thoroughly enjoyed
investigation for COVID-19. Entry will not be permitted
the complimentary lunch delivered to us by the Culinary
to anyone who answers “Yes” to any of these questions.
Team in the middle of unpacking. What a delicious way
Everyone on Willow Valley Communities’ property must also
to recharge!”
wear a mask at all times.
The movers were in and out in no time! Christine Orth, Resident
WillowValleyCommunities.org
WILLOW
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