Tell Us How We Are Doing Form If you would like to submit a complaint, compliment, concern, or any general suggestions, please fill out a “Tell us How we are doing form” located at all entrances and on the resident home areas. This can be done anonymously or not. If you are submitting a complaint, the Villa will be happy to review it and strategize how we can reconcile the complaint. However, if you prefer to report your complaint in another way, this can be done by one of the following: Call the Ministry Long-Term Care Family Support and Action Line: Toll Free 1-866-434-0144 Hours of Operation 8:30am – 7pm, 7 days per week Write to the Ministry Send a written letter by mail, to: Director Long-Term Care Inspections Branch Long-Term Care Operations Division 119 King Street, W, 11th Floor, Hamilton, ON L8P 4Y7 If the issue continues to be unresolved, you can call, the Patient Ombudsman at tollfree 1-888-321-0339 or visit their website at: https://patientombudsman.ca/ We document and record all concerns to work together to find improvements and solutions. Falls Prevention & Physical Restraints St. Joseph’s Villa focuses on autonomy, freedom of choice and overall well-being for residents. We are committed to ensuring residents receive exceptional care and a high quality of life with freedom of movement. There may be times when residents or families may consider physical restraints. Studies show that the use of physical restraints (full bed rails, lap belts, wheelchair tables) is not beneficial to residents and is actually more harmful. Physical and psychological risks include loss of mobility, pressure ulcers, worsening incontinence, loss of muscle, depression, fear and demoralization. St. Joseph’s Villa has a least restraint philosophy. Our care team works together with residents and families to better understand a resident’s needs and wants regarding safety and security in order to develop alternative strategies to manage risks if any should arise. This may include correcting seating positions, muscle strength and balance therapeutic exercise, medications, even positive stress coping methods. www.sjv.on.ca
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