St. Joseph’s Villa. Directory Of Resident, Family & Community Services, Dundas, Ontario

Directory for Residents & Families

WELCOME TO ST. JOSEPH’S VILLA RESIDENT ROOM #_____ RESIDENT HOME AREA: ____

HELPFUL PHONE NUMBERS NAME

EXTENSION

Reception

0

Nursing Station - Registered Staff Resident Care Manager Director of Care Dietician

2215

Physiotherapy Seating Clinic OTA & Occupational Therapist

2401 2402

Therapeutic Recreationist Spiritual Care & Chaplain Services Housekeeping & Linen St. Joseph’s Villa Foundation

2293

Community Outreach Services - Clinics

2248

Hair Salon

2237

OTHER NUMBERS Trust Account Inquires

2280

Rent Account Inquires

2256

Special Catering Requests

3377

Facility Rentals/Family Dining Room Booking

0

Nursing Administration/Property Clerk

2233

Residents’ & Family Councils Staff Resource

2260

COMMUNITY SUPPORTS FOR SENIOR Provincial Government General Information

1-800-268-1153

Ministry of Long-Term Care, Hamilton Services Area Office

905-546-8294

Home and Community Care Support Services, Hamilton, Niagara, Haldimand, Brant

905-523-8600

Alzheimer Society ( Brant, Haldimand, Norfolk, Hamilton, Halton)

905-529-7030

Made at St. Joseph’s Villa with Resident and Family Involvement

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Welcome to the St. Joseph’s Villa Family!

Inspired by the legacy of our founders, the Sisters of St. Joseph of Hamilton, St. Joseph’s Villa has been caring for residents, families and the community for over 140 years.

As one of the largest long-term care homes in the province, we are privileged to serve 425 residents in our 18 unique Resident Home Areas.

Through dignity and respect, we serve the needs and care for the well-being of our residents physically, intellectually, emotionally and spiritually. We are dedicated to providing each member of the Villa family with exceptional, compassionate care that celebrates individuality and choice.

St. Joseph’s Villa is an active, dynamic campus that includes patients from the hospitals in our temporary Alternative Health Facility on 2 East and retired Diocesan priests living in the St. John Vianney Residence, in partnership with the Diocese of Hamilton.

For families and community members, we offer a wide array of programs and services including, our Adult Day Program, Seniors in Motion Fitness Classes (S.I.M), Outreach Clinics and Margaret’s Place Hospice, caring for patients and families experiencing an end-of-life journey through respite and residence services.

St. Joseph’s Villa is special because of our residents and their families & friends. We are honoured that you have chosen to be part of our family.

Welcome home, Senior Leadership Team

MISSION

VALUES

Living the Legacy: Compassionate Care. Faith. Discovery.

We commit ourselves to demonstrate in all that we undertake, the vision and values that inspired our Founders, the Sisters of St. Joseph.

These are:

VISION On behalf of those we are privileged to serve, we will deliver an integrated high quality care experience, pursue and share knowledge, and respect our rich diversity, always remaining faithful to our Roman Catholic values and traditions.

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Dignity

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Respect

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Service

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Justice

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Enquiry

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Responsibility

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CONTENTS DIRECTORY FOR RESIDENTS & FAMILIES 1. OUR CARE PHILOSOPHY..............5 2. CARE & WELL-BEING Medical Services & Nursing Care..... 6 Medications & Pharmacy Services....7 Nutrition & Food Services....................7 Therapy........................................................8 Therapeutic Recreation ........................ 9 Spiritual & End of Life Care................ 9

3. VILLA LIFE Cassaday Café...........................................11 Hair Salon .................................................11 SJV Clothing Store..................................11 ATM/Banking Services........................12 Facility Bookings...................................12

4. MOVING IN Admissions Day Checklist..................13 Accommodations ..................................13 Furnishings & Décor............................ 14 TV, Electronics, Appliances .............. 14 Phone & Internet Services ................. 15 Clothing, Laundry, Linen Services..................................................... 15

5. LIFESTYLE Mail & Email Services .........................18 Day Trips & Appointments ................18 Darts...........................................................18 Vacation.................................................... 19 Alcoholic Beverages & Smoking ......19

8. GETTING INVOLVED Residents’ & Family Councils .......... 24 Volunteer.................................................. 24 Advisors.................................................... 25 Give Back – St. Joseph’s Villa Foundation .............................................. 25

9. STAYING IN TOUCH Communications................................... 26 Posting Binder........................................ 26

10. COMMITMENT TO EXCELLENCE Annual RQI & Accreditation Canada....................................................... 28 Zero Tolerance Policy.......................... 28 Duty to report ........................................ 28 Tell Us How We Are Doing................ 29 Falls Prevention..................................... 29

11. RESIDENTS’ BILL OF RIGHTS... 31

FOR COMMUNITY MEMBERS 12. COMMUNITY SERVICES Community Clinics ............................. 34 Adult Day Program............................... 35 S.I.M Gym ................................................ 35 St. Joseph’s Estates............................... 36 Student Volunteer & Co-Op............... 36 Margaret’s Place Hospice................... 38

6. FINANCIAL SERVICES ...............20 7. VISITING Visiting.......................................................21 Emergency and Fire Safety Procedures................................................21 Pet & Animal Visits............................... 22 Infection Control & Immunizations...................................... 22 Visiting Reminders............................... 23

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OUR CARE PHILOSOPHY

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RESIDENT & FAMILY CENTRED CARE Caring for each Villa resident is a partnership between staff, residents and families. Resident and family centered care (RFCC) fosters respectful, compassionate, unbiased, competent care in collaboration with residents and families. This includes all members and clients of our Adult Day Program, S.I.M Gym, Community Clinics and their families.

The Accreditation Canada Qmentum program, a voluntary evaluation that we participate in every 4 years, sets standards of excellence for resident and family centered care that help to inform our efforts and improve quality of life at the Villa. More information is available at accreditation.ca.

We thank Villa residents and family members for their willingness to share As part of our commitment to cultivate this valuable input to help us to shape care for culture of care, we have included RFCC Villa residents today and in the future. standards in the Villa’s Strategic Plan that We welcome participation in committees, encompasses an ongoing, progressive focus groups, and surveys. approach over time. We are dedicated to If you are interested in getting involved, ensuring residents and family members please contact the Administrator at ext. participate in the care we provide and that 2224. their input guides decision-making for the residents’ care needs.

INDIVIDUALIZED PLANNING We recognize that caring for the medical needs of our residents is only one component of their lives. Other aspects are equally as important to live a rich, fulfilling life, such as hobbies, interests, activities, friendships, relationships, personal preferences and history.

We want to help create a life built on independence, dignity and the comforts of home.

family members to be active in helping us develop the most appropriate care plan possible. These care plans are shared with our entire integrated care team in the Resident Home Area in order to better serve the needs of each resident.

After settling in, each new resident and their family meet with our care team.

We will get to know each other and most importantly, begin to better understand our new resident’s abilities, needs, preferences and routines. We encourage www.sjv.on.ca

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CARE & WELL-BEING MEDICAL SERVICES

St. Joseph’s Villa has an established core group of physicians, specializing in longterm care. Each resident is assigned a physician upon admission. Most physicians visit weekly and residents will be seen as needed. The assigned physician can be reached by contacting the registered nursing staff on the Resident Home Area.

Residents can request to retain their own physician or nurse in an extended case, if the health care professional agrees to become a member of the Villa’s medical staff.

St. Joseph’s Villa offers several extended medical services available to residents onsite. STL mobile x-ray and ultrasound is available Monday through Friday. Scans are completed in the comfort of residents’ rooms, when possible.

Life Labs provides for routine blood work, ECG/EKG scans and specimen pickup.

Blood work is available twice per week and is based on the resident’s needs and priority as determined by a nurse’s or physician’s assessment.

We also host on site several Clinics open to our residents and community. Some appointments require a physician’s referral (see *). Our on-site care clinics for residents include: • Audiology* • Dental Services (dentist, hygienist, denture services) • Dermatology Care* • Ear Nose Throat* • Ophthalmology

• Hausers Compression • Cherry Tree Counselling

For information or bookings please contact the Community Outreach Services by calling ext. 2248, or speak with a Resident Care Manager for a referral. Family members are encouraged to attend these appointments with the resident.

NURSING & PERSONAL CARE The Villa nursing care team consists of Registered Nurses, Registered Practical Nurses, Resident Care Managers and Personal Support Workers who are on duty 24 hours a day to ensure the well-being of our residents. Our staff are trained to provide daily care that recognizes each resident’s individual needs and goals. Our team works closely with residents’ physicians and other health care professionals for an integrated approach to care. We value and promote ongoing input and contact with families, caregivers and substitute decision makers.

St. Joseph’s Villa also has two secured home areas for residents with moderate to severe dementia. Staff are trained to assist residents who may have various behavioural challenges that require specific interventions.

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Medications & Pharmacy Services For safety, the resident’s attending physician must prescribe medications, topical creams and herbal supplements in order to prevent adverse drug interactions. Upon admission, the care team, specifically the nurse on duty, will review the resident’s medications and work with the resident’s physician to ensure a seamless transition of care.

We ask that residents and families do not bring in over the counter medications i.e. allergy pills, laxatives, pain or stomach medications or cough syrup, but notify us if these or other products are part of the resident’s daily health care routines.

We accept natural health products that meet with St. Joseph’s Villa’s policies and procedures. To review these guidelines, please contact registered nursing staff or the Resident Care Manager.

CareRx (previously Medical Pharmacies) is the sole supplier of all resident medication. As per our policy, we cannot accept outside medications from other providers (please refer to occupational health and safety section).

One-week supply of medication is received for each resident and administered as per physician order by the Nurse. This is reordered on a routine basis. CareRx will notify residents/families of any additional costs for medications not covered under the Ontario Drug Benefit Program.

Medical and nursing supplies necessary for the care of residents including personal hygiene, skin care products and nursing equipment are provided at no extra cost to the resident.

We also provide a large selection of products for incontinence control and comfort.

After an assessment, we will select an appropriate product and adjust accordingly as the resident’s needs change. Additional costs may apply if a resident prefers an alternate product/brand.

NUTRITION & FOOD SERVICES The Department of Food Services provides meals and nutrition services to residents and families. Our varied menus offer three (3) delicious, healthy, complete meals and alternative choices daily, as well as nutritional snacks at approximately 10am, 3pm and 7pm. Our Dieticians are available to provide individualized counselling and assistance with dietary needs.

Resident dining facilities are located in each Resident Home Area. Family, friends and guests are welcome to dine with residents for a nominal charge payable at the front Reception Desk.

Each Resident Home Area is equipped with a small kitchenette for use by residents/ families at any time, except during meal service. Please leave the kitchenette clean and tidy after use. www.sjv.on.ca

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THERAPY St. Joseph’s Villa is proud to work with Lifemark Seniors Wellness Program to provide Physical and Occupational Therapy services. Our goal is to support residents to maintain their health, independence and mobility. The Lifemark team consists of Physiotherapists (PT), Physiotherapist Assistants (PTA), Occupational Therapists (OT. Reg. (Ont.)) and Occupational Therapist Assistants (OTA).

On admission, the Physiotherapist assesses the permanent residents for their physical function, mobility and will determine the need for one-to-one Physiotherapy. Funded 1:1 PT services are limited to residents with potential to achieve realistic rehabilitative goals. Based on the assessed needs, physiotherapist will recommend an appropriate treatment plan & its frequency/duration and discuss them with the resident and/or family. The treatment plans are implemented by the Physiotherapist assistants and/or physiotherapists. Residents are reassessed and discharged from 1:1 PT to other Programs/services when their goals are achieved/ have plateaued in their physical function/ have had a decline in status. All Residents have access to the group exercise programs carried out by the Physiotherapy Assistants to maintain strength, flexibility, balance and fall prevention.

The Occupational Therapy Services, assess residents’ performance of their everyday tasks such as eating, grooming, dressing, bathing, and toileting. OT Services can then develop individualized, resident-centered programs that may include positioning, set-up by staff, adaptive equipment, pressure relief strategies and equipment to promote the same. The goal is to promote a resident’s ability to function to their full potential thereby increasing their independence and selfesteem. OT Services also assess residents’ needs for adaptive equipment, as well as provide education on proper use. These devices may include mobility aids such as wheelchairs and walkers, as well as other equipment such as raised toilet seats, grab bars, reachers, dressing sticks, sock aids, or long-handled shoe horns. The OT’s prescribe mobility aids for qualified residents through the Assistive Devices Program (ADP), which may cover up to 75% of equipment or rental costs. Costs for residents who qualify for the Ontario Disability Support Program (ODSP) would be covered 100%.

St. Joseph’s Villa does not supply mobility equipment. The Occupational Therapy team helps residents and families to navigate through this process by providing mobility aide supplier information and information for alternative means of funding such as rental, private purchase or potential insurance coverage for prescribed equipment. All equipment purchases or rental costs are the responsibility of residents/family members.

For more information about St. Joseph’s Villa Lifemark team, please connect with your designated therapy team member.

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THERAPEUTIC RECREATION Our Therapeutic Recreation team creates fun, engaging, purposeful activities and experiences to help residents maintain their life-long leisure interests and adopt new, exciting hobbies and talents. We constantly review current programs and develop new concepts to reflect the interests and preferences of Villa residents.

Small group and individual activities include gardening, discussion groups, music, crafts and special theme days.

Off-site trips also help residents stay active and feel connected to our community.

We host a variety of large group events for all Villa residents in our Auditorium, Conservatory Lounge, including: • Bingo • Move & Groove • Painting • Car Show • Pottery • Fun Fair • Knit & Chat • Campfires Each Resident Home Area has a unique weekly calendar of programs and events, designed specifically to suit the interests and needs of residents. Check the Activity Board for calendars and upcoming events or visit www.sjv.on.ca.

• Holiday & Special Themed Performing Artists & Entertainers

All Resident Home Areas have activity rooms, designed for programs and activities. These rooms are available for small family functions.

Snoezelen Care The Villa Snoezelen program is a safe and non-threatening environment that can be used for sensory stimulation or to help decrease anxiety. This multisensory environment provides opportunities to improve communication, enhance understanding and build trust in relationships.

SPIRITUAL CARE We support, respect, and embrace all faiths at St. Joseph’s Villa.

We have a Chapel located on the first floor for worship services and celebrations that is also open to the community. Each Resident Home Area also has a private Reflection Room for residents and families to enjoy.

Our Chaplains, along with our Resident Priest Chaplain, provide individual visitation, counseling, worship services, spiritual small group programs, sacramental ministries, grief and bereavement counseling and multi-faith support.

Spiritual Care volunteers support residents to attend chapel services and provide one-to-one visitation. www.sjv.on.ca

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Community clergy and parish volunteers are welcome and encouraged to visit regularly.

We are happy to request a visit on behalf of a resident or family member. Please contact our Spiritual Care team for assistance in attending faith services or if needing any spiritual support.

Roman Catholic Mass Monday to Thursday

9:30am

Sunday 10am Interdenominational Worship Services Friday 10:30am *These Services are supported by ministers from our local faith communities, including the Anglican, Presbyterian and United Churches.

END OF LIFE CARE St. Joseph’s Villa strives to provide end-of-life care that supports and comforts residents and families through the final stages of life. Through dignity, respect, and compassion, we encourage residents and families to participate in making decisions that will enhance their care and support their physical, emotional, and spiritual well-being throughout all stages of this journey. Our multi-disciplinary team meets regularly to ensure the Villa’s End of Life Care program provides meaningful support.

At the final farewell, we wrap each resident in our caregiver’s quilt upon their final departure and escort them to the doors of the Villa with an Honour Guard to express our gratitude for all we have shared together. Upon a resident’s passing, we ask that belongings be picked up within 48 hours.

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VILLA LIFE CASSADAY CAFÉ The Cassaday Café is a favourite spot for residents, staff and visitors to enjoy delicious light meals, breakfast and lunch specials, snacks and refreshments! Open seven days per week, Cassaday Café offers great catering options for small gatherings and celebrations. The Café is conveniently located in the main lobby on the first floor, near the Reception Desk. Gift certificates are available!

Hours Please see the posted hours located in the café area.

VILLA HAIR SALON The Villa hair salon is located on the first floor close to Cassaday Café. Services are available for residents and community members Tuesday through Friday from 9 am to 3 pm.

We are subject to current Infection Control practices, which at times may mean the salon is operating at limited capacity to ensure everyone’s safety.

For new residents, please complete our services request form on admission, through the finance department, or call ext. 2237 or email salon@sjv.on.ca Please stop by! *Prices are posted and subject to changes annually.

SJV CLOTHING STORE The Villa campus features a wonderful used clothing and accessories, located on the first floor, close to the main Reception Desk offers gently used high-quality men’s & women’s apparel at a reasonable price.

Hours Monday: 1:00pm to 3:00pm Tuesday: 1:00 - 3:00pm Wednesday: 2:00pm to 4:00pm Thursday: CLOSED Friday: 2:00pm to 4:00pm Saturday: 2:00pm to 4:00pm

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ATM/BANKING SERVICES Banking Services are located at the Main Reception Desk Hours • Monday to Friday 11am – 12pm (Except for Statutory Holidays) *ATM Machine 24/7

FACILITY BOOKINGS Planning a special event or a celebration with family and friends? We have great spaces that are available for residents and families. We offer small-scale catering services. Villa facilities are available to community members for rentals.

• Family Dining Room • Activity Room on Resident Home Areas • Conservatory Lounge/Library • Auditorium • Chapel For availability and options, please contact Reception. Rates, occupancy, and special restrictions may apply for each area.

For catering services, please contact the Cafe at ext. 3377 well in advance, so we can make your event special.

For set-up, please contact Environmental Services at ext. 3200. *Please remember latex balloons are not permitted at any time, due to allergies

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MOVING IN ADMISSIONS DAY CHECKLIST What to Bring • Ontario Health Card (Health Card will be kept with chart) • 1 cheque for finance, 1 cheque or cash for the Trust account • Power of Attorney paperwork for finance/property and Personal Care

• If you are moving into basic accommodation ONLY, and wish to apply for a rate reduction, please bring your most recent Notice of Assessment • Medications including Dosettes, Bottles, Blister packs • Immunization history for Pneumococcal, Tetanus, Influenza or other vaccinations Admission package and paperwork (provided by the Admissions Team)

LIVING ACCOMMODATIONS We offer 3 types of accommodations.

• Basic standard room - two beds divided by a solid partition for privacy, shared washroom and a common entrance • Semi-private room - separate room with a separate entrance joined to other room by a shared washroom also with separate entrances • Private room - private resident washroom and entrance Rooms are furnished with a bed, night table, closet, over-bed lighting & a chair.

We encourage residents and family members to bring items, decorations, and pictures, to personalize the space and a favourite washable bedspread to feel at home.

Each bedroom and washroom are equipped with a locked cabinet for valuables.

However, we recommend highly valuable items are kept off-site with family for safekeeping.

Call bells to contact nursing staff are located in all bedrooms and washrooms. They are easy to use and nursing staff will happily show resident and families how they work.

Accommodation Rates are determined by the Ministry of Health and Long-Term Care, and may change annually.

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FURNISHINGS & DÉCOR Furniture Each resident is welcome to bring one (1) personal chair or recliner per room. Chairs must be made of washable material such as pleather, vinyl or leather. No fabric upholstery chairs are permitted in rooms.

NO OTHER FURNITURE MAY BE BROUGHT IN WITH THE EXCEPTION OF: TV Stand- No larger than 36’ x 24’ x 36’ – in a basic standard room Computer Stand – No larger than 40’ x 24’ x 36’ – in a basic standard room Residents requiring lifting devices may be required to have less furniture to accommodate.

If a resident’s needs change while staying with us, we will re-assess his or her living arrangements to ensure the most appropriate delivery of care and safety for all of our residents and staff. Residents whose needs are better served in another Resident Home Area will be transferred. The resident and family will always be notified in advance.

TV, Electronics & Appliances Residents are welcome to have approved electronic items in their rooms that include televisions, radios, computers, DVD players, small fans with a guard and bedside lamps.

Personal televisions are limited to 26’ or 36’, if wall mounted. Wall mounting is only permitted on Private or Semi-Private Rooms and must be installed at the resident’s expense.

Residents and families must replace any batteries and/or light bulbs (please consider energy-efficient bulbs) as needed for personal items. We also ask that a power bar with surge protection is supplied. Wall mounted multi-outlet adaptors are not allowed.

ALLOWED Electronics

NOT ALLOWED

All electronic items will be recorded by the Resident Property Clerk and must be inspected by Maintenance for safety clearance, within the first month of admission.

Any items that are not inspected or do not meet safety requirements will be removed at the resident’s expense.

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After admission, please bring any new electronics/appliances to the Reception Desk for labeling and safety clearance, prior to use.

Personal mobility devices brought from home; walkers, wheelchairs and motorized scooters/ wheelchairs will be inspected to ensure they meet Villa safety standards for use by the therapy team.

OUR APOLOGIES, we CANNOT accept: • Air conditioners • Humidifiers • Water fountains or any water-feature items • Space heaters • Electric blankets • Irons • Kettles • Coffee makers

• Microwaves • Donations of wheelchairs/walkers • Toasters • Any kitchen appliances • Hot water bottles • Curling irons without automatic shut off • Area rugs or scatter mats • Plastic clothing hangers

For questions, please contact the Admissions at 2252 Phone & Internet Services Residents must arrange for phone or internet services directly with Bell or Cogeco.

Storage Unfortunately, we cannot store any personal items/off season clothing or furnishings on-site. Space in resident rooms is limited and we must ensure unobstructed full equipment and staff access to both sides of bed.

All resident personal items and furnishings must be removed by families when a resident is discharged or deceased. We do not accept donations of furnishings, wheelchairs, or walkers.

CLOTHING, LAUNDRY & LINENS Clothing We recommend comfortable, washable clothing and properly fitting, non-slip soled footwear. Upon admission, residents’ names will be labeled onto their clothing by laundry staff. We work hard to minimize lost or misplaced clothing but cannot be held responsible for lost or stolen items.

Please bring at least 14 days’ worth of clothing on Admission Day. Place clothing into clear plastic bags and bring to the Reception Desk. The Laundry Department will label all the clothing/ blankets for no charge. ALL CLOTHING MUST GET LABELLED. After Admission Day, all other clothing items must be dropped off at the “Resident Clothing Label Bin” at each entrance. Do not bring clothing up to the home area without getting labelled as there is a risk of these items going missing. www.sjv.on.ca

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Laundry Services & Minor Clothing Repairs We offer daily personal laundry and linen service for Villa long-term care residents and minor clothing repairs.

For residents who require a mechanical lift for transferring, we offer alteration and adaptive clothing services. To inquire about fees or view an adaptive clothing catalogue, please contact Environmental Services at ext. 2217 or the Resident Property Clerk at ext. 2233.

We do not offer dry cleaning services or launder duvets or bedspreads. Families or caregivers are responsible for making arrangements to launder these items.

A washer and dryer are located on each Resident Home Area that families or caregivers are welcome to use. Please remember to bring your own detergent.

Residents may choose not to use our laundry services, however all clothing must be labeled.

Linens & Toiletries We provide all bedding, towels, facecloths, liquid hand soap and shower body wash.

Basic toiletry items are also provided, including combs, nail clippers, toothbrushes, toothpaste, mouthwash, denture cup and denture tablets.

Residents are welcome to bring their own personal hygiene items, however we strongly discourage bar soaps for infection control purposes. All personal items must be labeled with the resident’s name.

Medicated items or hazardous household items such as deep heat rubs, perfumed lotions, nail polish remover or cleaning supplies can be dangerous to our residents and must be secured at all times. Please see nursing staff for labeling and assistance.

Respite Program A program designed for Caregiver Relief About We recognize the importance of supporting our family caregivers in our community by providing much needed and well-deserved caregiver relief. Through the Respite Care Program, we offer excellent care and accommodations for your loved one’s stay, while you focus on yourself.

How to Qualify for the Program: • Must be registered with the Home and Community Care Support Services (HCCSS/LHIN) • 18 years of age or older • Requiring caregiver relief

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• No minimum stay, maximum of 60 days at a time and 90 days available for use in a calendar year • Cost is set by the Ministry of Long-Term Care Services Provided: • 24-hour Nursing and Personal Care • 3 Nutritious meals and 3 snacks per day • Laundry Services provided on the home area • Housekeeping Services • Activities and group exercises • On-site services (extra cost): Hair salon, Café, SJV clothing store • Basic room accommodation provided To book your Respite Stay, please contact the HCCSS at (905) 523-0886 ext. 3340.

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LIFESTYLE

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Mail & Email Services For newspaper delivery, residents/families must make arrangements directly with the newspaper provider. Papers will be delivered directly to the resident’s room or the Resident Home Area.

Residents can be contacted directly by e-mail at residents@sjv.on.ca. Please include the resident’s full name, home area and room number in the subject line of the e-mail.

Day Trips For day trips or off-site visits, activities or excursions, residents must be signed out of their Resident Home Area and the Villa care team must be notified before leaving the Villa.

Off-site Visits & Appointments Villa Staff are not permitted to accompany residents to off-site medical or personal appointments nor to the on-site clinic. If a resident wishes to be accompanied or if support is required, family or a friend must attend the appointment or make independent arrangements for a private duty nurse. Costs of alternate transportation are the responsibility of the residents/families.

DARTS The preferred method of resident transportation for external appointments (but not limited to) is DARTS. If a resident already has an account and/or DARTS client number, please inform the Villa in advance.

Health Cards On admission, we ask for each resident/family to provide the Admissions Coordinator with the resident’s original Health Card. Health Cards will be kept with charts on Resident Home Areas and will be used to attend any appointments, outside of the Villa. If the resident’s original health card has been lost, not replaced or due to be updated, please inform Villa staff who will notify OHIP to replace it.

It is imperative that we have the most current health card information available for residents. Incorrect information may delay the claims process and result in residents being billed directly for services.

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Vacation Residents may take 21 days of vacation annually. A casual leave of absence of up to 48 hours per week is also permitted. Casual days may be combined with vacation leave to extend the period of time available. When the casual leave is combined with vacation leave, it is possible for residents to have up to 31 days of combined leave per calendar year.

Residents may take a 30-day medical leave as often as hospital care is required. A 60-day leave of absence for psychiatric care may also be taken as often as required.

Please note that regular resident accommodation fees apply during all leaves of absence.

Alcoholic Beverages We appreciate individual preferences of our residents. St. Joseph’s Villa is responsible for ensuring that alcohol consumption is not abused, causing harm or disturbance to the resident, other residents, or staff. A physician order is required for all alcoholic beverages. We ask that residents drink courteously and responsibly.

Smoking Under the Smoke-Free Ontario Act, residents must smoke outside in designated areas. Visitors must smoke outside, 30 feet away from the entrances to the building.

Anyone smoking within 30 feet of the building can risk being fined by the City of Hamilton By-Law Department. We ask residents and visitors who smoke to please comply with the regulations, use designated smoking areas and make use of the ashtrays provided.

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FINANCIAL SERVICES

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Upon admission, residents and a designated family member/financial representative will meet with Villa finance staff to arrange a method of payment for living accommodations. Accommodation fees are based on room type: basic, semi-private or private. All routine care and services are included.

•

An invoice will be sent monthly to the designated financial representative.

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All accommodation fees are due on 1st of each month

Basic accommodation is subject to possible rate reduction for those applicants who meet eligibility requirements. The resident’s most recent Notice of Assessment must be provided, and a rate reduction application completed (application type will be provided by the home, based on individual circumstances). Additional supporting documentation may also be required.

We require that each resident opens a Trust Account if they wish to use our services (i.e. foot care or hair salon), this is a non-interest bearing account and there is no charge for this service. Funds must be on hand prior to using the in-house services, and we ask that the account is replenished if the balance is low. A monthly statement of this account will be provided. For protection, we recommend that residents keep only a minimum amount of cash on hand and we suggest keeping credit cards or bank cards with a loved one or financial representative. For Trust Account inquiries, call 905-627-3541 ext. 2280.

Residents are not required to purchase care services, programs or goods from St. Joseph’s Villa and will not be charged unless there is a signed agreement for provision. Residents may purchase from other providers with respect to the supply of drugs under the regulations of the Long-term Care Homes Act, subject to any restrictions by St. Joseph’s Villa.

Penalties for non-payment St. Joseph’s Villa, Dundas may choose to contact The Ontario Public Guardian & Trustee’s office and/or Hamilton Police – Crimes Against Seniors Unit to investigate.

Overdue accounts are addressed through our bad-debt policy, through various communication means, up to and including legal action or collections if not addressed.

Responsibility and Liability Clause The resident will release and indemnify St. Joseph’s Villa Dundas, its officers, agents and employees from all claims and liability resulting from: a) the loss of money (unless deposited in the trust account), valuables, and personal effects. b) the loss or destruction of clothing. c) any responsibility related to their welfare and care requirements which occur off premises. d) any hearing aids, eye glasses, or dentures.

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VISITING The Villa is open to family, friends and visitors at any time. We follow all required Public Health and Ministry of Health Directives to ensure the safety of our residents.

In addition to resident living accommodations and home area lounges, we have many common areas for residents, family, friends and guests to enjoy on our first-floor level including our library, conservatory lounge, auditorium, café, outdoor pathways and rest areas. You will find lovely garden areas along the paths as well for outdoor visitation.

We ask for families and friends to help us care for the health and well-being of Villa residents by following health and safety guidelines that make a difference for everyone!

Assisting with Resident Care We kindly ask that family and visitors please check with nursing staff before assisting a resident to move or change positions, such as moving from a chair to bed.

Our care team is happy to assist if required.

Locked Doors & Secured Home Areas When on a secured home area, we ask all residents and visitors to please take extra precaution when entering and exiting. Please help us to ensure that residents do not leave these areas independently and make sure the door is closed tightly. If residents are standing close to an exit, please ask staff for assistance to leave.

Emergency & Fire Safety Procedures The Villa’s Emergency Plan is tested regularly. Fire drills are conducted monthly.

Fire exits are clearly indicated within the Villa. If an alarm sounds, we ask that residents and visitors do not leave or enter the building except as directed by staff.

We ask everyone to please cooperate with requests and direction of staff members, knowing that the safety of residents and visitors is our top priority. You can see our most recent emergency preparedness plan on our website www.sjv.on.ca Incident Reporting If residents or visitors notice a potential hazard or an injury has occurred, please report it immediately to the Supervisor or Registered Staff in the area.

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Pets & Animal Visits Villa residents love when pets visit. There are proven psychological and emotional benefits and we follow health and hygiene measures to help ensure their visits are always positive.

Visiting pets must be: • Fully vaccinated, healthy, clean, well-groomed and records available upon request • Well behaved, leashed at all times and under the owner’s control for the period of visit • Dogs and cats must be over the age of two • No exotic pets are permitted including lizards, snakes, turtles.

Pet Visiting Rules • Pets are not permitted on any furnishings or in any areas that prepare or serve food including Cassaday Café and home area dining rooms • Any incidents of animal soiling must be contained and cleaned immediately by the animal’s owner and housekeeping notified for further disinfection of the surface.

• Please be mindful that many staff and residents are afraid of dogs and/or have animal allergies. Please only approach residents or staff that have indicated a desire to have contact with the pet.

• If you have questions about pets, please contact the Resident Care Manager.

Infection Control & Immunizations The health and well-being of Villa residents is our highest priority. Residents living in long-term care may be at increased risk for developing infections. We have a comprehensive infection control/immunization program that helps to prevent the transmission of disease and infection to protect the health and safety of every resident, family, visitor, and staff.

Our program includes: • Tuberculosis (Mantoux) screening within 14 days of admission • Annual flu vaccine • Pneumococcal Vaccine • Tetanus and Diphtheria Vaccine • COVID vaccinations per Public Health recommendations • If you know that you have had an exposure to TB or the BCG vaccination in the past, please inform your Registered staff member

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VISITING REMINDERS • Wash Your Hands! Hand washing is the cornerstone of infection control and is the most effective method of controlling infection and disease. Please wash your hands before and after your visit and upon leaving the Villa.

• Update Your Immunizations! The Villa offers free annual flu vaccinations for residents, staff, and volunteers. Each year residents will be required to complete a consent form. We recommend all visitors to the Villa be vaccinated!

• Follow Visitor Restrictions! We will continue to follow all Ministry guidelines and will have restricted visiting during outbreaks. Any changes will be communicated using our Villa communications. For a copy of our visiting policy, please ask the admissions department or call them at ext. 2252 • Check with Staff for Information when signs are posted! These signs may be placed at entrances to home areas where outbreaks are occurring, or above the bed to provide direction to persons providing care.

• Postpone Your Visit if you are Unwell! Please take time to recover fully before visiting residents at the Villa.

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GETTING INVOLVED

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RESIDENTS’ COUNCIL Our Residents’ Council encourages resident participation in shaping the quality of life at the Villa. We welcome suggestions and ideas regarding care and services. The Residents’ Council meets on second (2nd) Wednesday of each month (except July, August, and December) at 2pm via Zoom. Other Resident meetings occur to provide input into various activities, events and feedback re operations. Meeting minutes are posted in the posting binder at each entrance and on home areas. We love for residents to get involved!

FAMILY COUNCIL Our Family Council is a self-led group of friends and family of our residents, who work together to bring about positive change in Long-Term Care. Members provide a support network for one another and all Villa families.

The Family Council meets regularly to discuss ideas, areas for improvement and advocates for Villa residents. Our Family Council helps Villa staff and families to stay connected in open dialogue. We encourage all families to join!

HOW FAMILY & FRIENDS CAN HELP Volunteer Villa Volunteers provide ongoing support for a variety of programs and services at St. Joseph’s Villa. These dynamic, compassionate volunteers of all ages assist with regularly scheduled events and activities, or special occasions based on their interests and availability. We have many exciting, rewarding roles that include: •

Meal Time Companionship

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Therapeutic Recreation Assistant

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Spiritual Care Support/Porter

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Animal Therapy Visits

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Outdoor Activities - Walks, Plant Care & Gardening

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Musical Activities - Piano, Guitar, Singing If you are interested becoming a Villa volunteer, please contact the Volunteer Manager at ext. 2240!

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Advisors St. Joseph’s Villa is proud to have residents and family members volunteer as advisors on committees and teams. We are always looking for new members for various committees such as our, Hand Hygiene, Emergency Preparedness, Therapeutic Recreation, Continuous Quality Improvement and Risk Management committees.

For more information, or to participate on one of these teams, please call the Administrator at x2224.

Give Back Celebrating over 40 years, St. Joseph’s Villa Foundation proudly supports the compassionate care provided by St. Joseph’s Villa. We work with the Villa to identify the most critical capital priority needs to support Villa residents.

As part of the St. Joseph’s Villa family, you may receive news or invitations to upcoming events or opportunities to make a difference! If you prefer not to receive these messages, please kindly notify us by email (foundation@sjv.on.ca) or call 905-627-9011 ext. 2399.

We would love for you to consider how you can help to support the needs of our residents today, and in the future! Whether making a monthly contribution, honouring a special staff member or a loved one, attending our fundraising events, donating a gift-in-kind and/or including us in will and estates planning, your decision will create a lasting impact for years to come.

Every gift makes a difference. We are excited to recognize your support!

To learn more, visit www.sjvfoundation.ca or call 905-627-9011 ext.2293.

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STAYING IN TOUCH

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COMMUNICATIONS We are always happy to hear from residents, families and guests. We strive to provide exceptional, compassionate care! For inquiries and ideas about care or services, please connect with us!

Contact Options 1. Leave a message on the Villa’s voice mail system during or after regular business hours. a. Dial ‘0’ for the receptionist who is happy to direct your call to the appropriate person. b. A receptionist is available 5 days a week, 8:30 - 4:30.

2. Complete a Tell Us How We Are Doing Form found outside elevators on each home area.

3. Schedule a Care Conference by contacting the Resident Care Manager.

4. Speak with a Charge Nurse on Duty for inquiries or changes in care.

5. Contact a Manager with suggestions or concerns about quality of care and services, operations or department specific feedback.

6. Finally, schedule an appointment with the most appropriate Director to assist you, or our Administrator .

Posting Binder Directory Posting Binders contain important information about resident care and updates at St. Joseph’s Villa. They are updated as needed and located at the Juravinski, McArthur and Main Entrance Lobbies. For copies of our policies, please contact ext.

2224.

POSTING BINDER CONTENTS Section 1 •

Ministry Long-Term Care Contact

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Ministry Complaint Contact and Patient Ombudsman & Information

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How to report a concern or complaint re St. Joseph’s Villa

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St. Joseph’s Villa Contact Information

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Fundamental Principle

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Residents’ Bill of Rights

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Section 2 •

Long-Term Care Home License & Contact Information

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Residents’ Response to Fire and Evacuation Procedure

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Long-Term Care Home Co-Payment Rates Long-Term Care Facility Overall Reconciliation

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Letter of Extension & Long-Term Care Home Service Agreement

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St. Joseph’s Villa Mission, Vision and Values

Section 3 Policies •

Complaints

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Prevention of Abuse – Neglect of a Resident

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Restraints, PASDs and Alternatives

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Privacy and Protection of Personal Health Information

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Environmental Safeguards

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Accessibility Planning

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Risk Management Overview

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Safe Visiting Policy

Section 4 •

Emergency Preparedness Code Red and Green

Section 5 Resident and Family Satisfaction Surveys Section 6 Residents’ Council Meeting Minutes Section 7 Family Council Meeting Minutes Section 8 Compliance Reports •

Nursing

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Dietary

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Environmental www.sjv.on.ca

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COMMITMENT TO EXCELLENCE

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RESIDENT QUALITY INSPECTION Each of Ontario’s long-term care homes receives an inspection by the Ministry of Long-Term Care (MOLTC) to ensure the home is in compliance with the new Fixing Long-Term Care Homes Act 2021 and regulations. The inspection helps to safeguard residents, identify and mitigate risks to resident safety and deliver quality care.

Inspections can be implemented for various reasons. Inspections often include interviews with residents, family members and staff as well as Residents’ and Family Councils members and a review of resident documentation. A screening of information about the home and its residents is completed. Some inspections include a more in-depth inspection based on findings from the first stage to determine compliance with the LTC Act and Regulations. MOLTC Reports are posted publicly at the Villa.

ACCREDITATION CANADA Every four years the Villa undergoes an Accreditation process utilizing the Accreditation Canada Qmentum program. This is an ongoing process of assessing health care organizations against standards of excellence and required organizational practices (ROPs) to identify where we excel and where there is room for growth. The Villa is dedicated to achieving standards of safe, highquality care. For more detailed information Accreditation Canada Qmentum, visit https://accreditation.ca/

ZERO TOLERANCE POLICY OF ABUSE AND NEGLECT OF RESIDENTS St. Joseph’s Villa is committed to providing an environment in which all persons are treated with dignity and respect. We do not tolerate any physical, psychological, material, or any other form of abuse. Everyone has a moral and professional responsibility to ensure that any suspicion of abuse is reported immediately and to act to prevent abuse. Management will investigate all reports. Any resident/family member who would like to review the “Resident Abuse by Staff” policy may do so by contacting the Resident Care Manager of the Resident Home Area.

Duty to Report St. Joseph’s Villa has a Duty to Protect our residents and has a zero tolerance for abuse. This includes staff, residents, families and visitors. Regulated Health Professionals are required by law to report any types of abuse, which includes physical, sexual, verbal, neglect, emotional and financial.

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Tell Us How We Are Doing Form If you would like to submit a complaint, compliment, concern, or any general suggestions, please fill out a “Tell us How we are doing form” located at all entrances and on the resident home areas. This can be done anonymously or not. If you are submitting a complaint, the Villa will be happy to review it and strategize how we can reconcile the complaint. However, if you prefer to report your complaint in another way, this can be done by one of the following: Call the Ministry Long-Term Care Family Support and Action Line: Toll Free 1-866-434-0144 Hours of Operation 8:30am – 7pm, 7 days per week Write to the Ministry Send a written letter by mail, to: Director Long-Term Care Inspections Branch Long-Term Care Operations Division 119 King Street, W, 11th Floor, Hamilton, ON L8P 4Y7 If the issue continues to be unresolved, you can call, the Patient Ombudsman at tollfree 1-888-321-0339 or visit their website at: https://patientombudsman.ca/ We document and record all concerns to work together to find improvements and solutions.

Falls Prevention & Physical Restraints St. Joseph’s Villa focuses on autonomy, freedom of choice and overall well-being for residents. We are committed to ensuring residents receive exceptional care and a high quality of life with freedom of movement.

There may be times when residents or families may consider physical restraints.

Studies show that the use of physical restraints (full bed rails, lap belts, wheelchair tables) is not beneficial to residents and is actually more harmful. Physical and psychological risks include loss of mobility, pressure ulcers, worsening incontinence, loss of muscle, depression, fear and demoralization.

St. Joseph’s Villa has a least restraint philosophy. Our care team works together with residents and families to better understand a resident’s needs and wants regarding safety and security in order to develop alternative strategies to manage risks if any should arise. This may include correcting seating positions, muscle strength and balance therapeutic exercise, medications, even positive stress coping methods. www.sjv.on.ca

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If alternatives have not been successful, our care team will conduct an assessment weighing the options for physical restraints and medications.

Based on these results, the care team will consult residents and families and together, we will create an informed care plan that accounts for all restraint risks and benefits. Finally, the resident’s physician will prescribe any physical restraint devices or medications that may be necessary.

Any use of physical restraints at St. Joseph’s Villa must meet with the Ministry of Long-Term Care standards. Both residents and families must understand the risks and benefits.

Falling Leaf Program Our Falling Leaf program is used to visually identify residents who are at high risk for falls as per the Falls Risk Assessment Tool score (FRAT).

The Falling Leaf symbol will be placed on the resident mobility aid, room name plate, and on the home area resident list. A resident is added or removed from the falling leaf program by criteria identified by the Lifemark Occupational Therapy Assistant (OTA) and the care team.

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RESIDENTS’ BILL OF RIGHTS

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A Long-Term Care (LTC) Home is the primary home of its Residents who we are privileged to serve. As such, it is to be operated so that Residents may live with dignity, security, safety and comfort where their physical, psychological, social, spiritual and cultural needs are adequately met. Under the LTC Homes Act 2007, now the new Fixing Long-Term Care Homes Act 2021, all LTC Homes must meet the right of every individual as described below: Residents’ Bill of Rights (per Fixing Long-Term Care Homes Act, 2021) Every licensee of a long-term care home shall ensure that the following rights of residents are fully respected and promoted: RIGHT TO BE TREATED WITH RESPECT 1. Every resident has the right to be treated with courtesy and respect and in a way that fully recognizes the resident’s inherent dignity, worth and individuality, regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.

2. Every resident has the right to have their lifestyle and choices respected.

3. Every resident has the right to have their participation in decision-making respected.

RIGHT TO FREEDOM FROM ABUSE AND NEGLECT 4. Every resident has the right to freedom from abuse.

5. Every resident has the right to freedom from neglect by the licensee and staff.

RIGHT TO AN OPTIMAL QUALITY OF LIFE 6. Every resident has the right to communicate in confidence, receive visitors of their choice and consult in private with any person without interference.

7. Every resident has the right to form friendships and relationships and to participate in the life of the long-term care home.

8. Every resident has the right to share a room with another resident according to their mutual wishes, if appropriate accommodation is available.

9. Every resident has the right to meet privately with their spouse or another person in a room that assures privacy.

10. Every resident has the right to pursue social, cultural, religious, spiritual and other interests, to develop their potential and to be given reasonable assistance by the licensee to pursue these interests and to develop their potential.

11. Every resident has the right to live in a safe and clean environment.

12. Every resident has the right to be given access to protected outdoor areas in order to enjoy outdoor activity unless the physical setting makes this impossible.

13. Every resident has the right to keep and display personal possessions, pictures and furnishings in their room subject to safety requirements and the rights of other residents. www.sjv.on.ca

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14. Every resident has the right to manage their own financial affairs unless the resident lacks the legal capacity to do so.

15. Every resident has the right to exercise the rights of a citizen.

RIGHT TO QUALITY CARE AND SELF-DETERMINATION 16. Every resident has the right to proper accommodation, nutrition, care and services consistent with their needs.

17. Every resident has the right to be told both who is responsible for and who is providing the resident’s direct care.

18. Every resident has the right to be afforded privacy in treatment and in caring for their personal needs.

19. Every resident has the right to, i. participate fully in the development, implementation, review and revision of their plan of care, ii. give or refuse consent to any treatment, care or services for which their consent is required by law and to be informed of the consequences of giving or refusing consent, iii. participate fully in making any decision concerning any aspect of their care, including any decision concerning their admission, discharge or transfer to or from a long-term care home and to obtain an independent opinion with regard to any of those matters, and iv. have their personal health information within the meaning of the Personal Health Information Protection Act, 2004 kept confidential in accordance with that Act, and to have access to their records of personal health information, including their plan of care, in accordance with that Act. 20. Every resident has a right to ongoing and safe support from their caregivers to support their physical, mental, social and emotional wellbeing and their quality of life and to assistance in contacting a caregiver or other person to support their needs.

21. Every resident has the right to have any friend, family member, caregiver or other person of importance to the resident attend any meeting with the licensee or the staff of the home.

22. Every resident has the right to designate a person to receive information concerning any transfer or any hospitalization of the resident and to have that person receive that information immediately.

23. Every resident has the right to receive care and assistance towards independence based on a restorative care philosophy to maximize independence to the greatest extent possible.

24. Every resident has the right not to be restrained, except in the limited circumstances provided for under this Act and subject to the requirements provided for under this Act.

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25. Every resident has the right to be provided with care and services based on a palliative care philosophy.

26. Every resident who is dying or who is very ill has the right to have family and friends present 24 hours per day.

RIGHT TO BE INFORMED, PARTICIPATE, AND MAKE A COMPLAINT 27. Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.

28. Every resident has the right to participate in the Residents’ Council.

29. Every resident has the right to raise concerns or recommend changes in policies and services on behalf of themselves or others to the following persons and organizations without interference and without fear of coercion, discrimination or reprisal, whether directed at the resident or anyone else: i. the Residents’ Council. ii. the Family Council. iii. the licensee, and, if the licensee is a corporation, the directors and officers of the corporation, and, in the case of a home approved under Part IX, a member of the committee of management for the home under section 135 or of the board of management for the home under section 128 or 132. iv. staff members. v. government officials. vi. any other person inside or outside the long-term care home.

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WELCOME TO ST. JOSEPH’S VILLA COMMUNITY SERVICES Welcome to Community Services at St. Joseph’s Villa!

Inspired by the legacy of the Sisters of St. Joseph of Hamilton, St. Joseph’s Villa is dedicated to improving and enriching the lives of all community members, especially the most vulnerable among us, who need compassionate care, independence and respect.

St. Joseph’s Villa is an active, dynamic campus. For community members, we offer a wide array of programs and services including our thriving Adult Day Program for seniors and adults with developmental disabilities.

Our Seniors In Motion fitness classes (S.I.M) offer fun and diverse classes that are open to community members ages 55+ several times a week. See our web site for class times www.sjv.on.ca Our campus is also home to St. Joseph’s Estates, two luxury life-lease condo style buildings for adults 55+.

In 2020, we were pleased to expand out outreach to our community by opening Margaret’s Place Hospice at St. Joseph’s Villa. Our 10-bed hospice offers respite and residential hospice services, supporting residents and their families of choice who are experiencing an end-of-life journey .

Through collaborative partnerships in education in our community, we provide meaningful volunteer and experiential learning opportunities for future health care leaders.

We look forward to being part of your health and well-being and we welcome you to the Villa Family!

Mieke Ewen,

Chief Operating Officer

COMMUNITY CLINICS The Villa offers a number of on-site clinics for long-term care residents. Some of these are available to community patrons as well. Our community clinics are located on the ground floor close to the McArthur Family Wing. Some services require a physician’s referral. Contracted services are an agreement between the resident or their substitute decision maker and the service provider.

Some appointments require a physician’s referral (see *). Our on-site care clinics include: • Audiology* • Dental Services through Valley Dental Care ext. 2353 • Dermatology Care*

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• Ear Nose Throat* • Ophthalmology • Healthy Hearing Centre for Hearing Aid Services & Hearing Testing

www.sjv.on.ca

For information or bookings please contact the Community Outreach Services by calling ext. 2248.

THE ADULT DAY PROGRAM AT ST. JOSEPH’S VILLA Innovative Individualized Care that focuses on Independence!

Our Adult Day Program provides dynamic, interactive, supportive experiences for seniors and adults with disabilities that aim to maximize independence & health.

Together our multi-disciplinary team creates fun, engaging daily activities for each of our four groups which support each client’s physical, social, emotional and intellectual well-being.

From movement & exercise programs focusing on strength and mobility to therapeutic recreational activities including lectures & creative arts, our team is dedicated to meeting the needs of every individual.

Clients Enjoy • Planned, therapeutic-based activities that support individual needs • Daily exercise programs, designed to promote physical health & well-being, including group exercise • Social, interactive activities aimed to foster friendship, inclusion & cognitive capacity including memory skill activities, guest speakers, musical artists, gardening and arts & crafts • A hot nutritious meal, snacks and refreshments daily • Medication Reminders • Personal Care Assistance Families Love •

Regularly planned respite from daily caregiving responsibilities

•

On-site access to our community clinics, café, shops and activities The Adult Day Program runs weekdays from 9 – 6pm.

S.I.M FITNESS CLASSES Seniors in Motion offers a range of fun fitness classes for individuals aged 55+ living in the community. Classes are provided by our certified staff who will answer all your fitness questions. We feature over 12 classes each week to keep you energized and motivated!

Classes Include • Falls Prevention • High and low-impact aerobics classes • Yoga

• Spin Cycling • Strength training classes

Membership fees •

Please refer to our website for the most updated fees at www.sjv.on.ca www.sjv.on.ca

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SIM GYM MEMBERS say - “I’ve reduced the number of blood pressure medications I am on within 6 months.”

“I am more energized, I am doing things I never thought I would ever do again at my age!”

ST. JOSEPH’S ESTATES St. Joseph’s Estates provides an independent lifestyle within a social and caring environment! Located on the Villa Campus, overlooking a natural ravine, these exclusive, luxury buildings are adjacent to local shopping and public transit— an exquisite setting for adults aged 55+. The two low-rise buildings include 107 units in total with 13 different layout options of one, two, and three-bedroom suites.

Especially designed for the independent older adult, St. Joseph’s Estates living offers many special features: • Secure entrances • Full kitchens • Quality construction • Social facilities • Ensuite bathrooms

• Generous closet space • Accessible design • Ample storage • In-suite laundry room • Individual environment control

St. Joseph’s Estates is a life-equity project. In response to the wishes and needs of our community, in 1996 St. Joseph’s Villa and the Sisters of St. Joseph of Hamilton designed St. Joseph’s Estates, a non-profit housing project, to support seniors aging actively at home and living independently.

St. Joseph’s Estates occupants are entitled to occupy their unit for life, or for as long as they are capable of independent living. When the unit becomes available, it will be sold at the current fair market value with the occupants, or their estate, receiving 90% of the resale price.

For more information on the Estates, please contact ext. 2222.

VOLUNTEER OPPORTUNITIES & CO-OP PLACEMENTS St. Joseph’s Villa is proud to offer meaningful, rewarding volunteer opportunities and co-op placements for students who are interested in health care-oriented careers.

Our engaging staff is eager to inspire future generations to lead and advance health care through hands-on training and first-hand experiences. We offer volunteer and co-op placements in: • Administration • Business • Finance • Human Resources • Health & Safety • Maintenance & Technology

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• Marketing & Communications • Nursing & PSW • Physiotherapy & Occupational Therapy • Therapeutic Recreation www.sjv.on.ca

We are pleased to partner locally with McMaster University & Mohawk College for undergraduate and diploma-based co-op placements and the Hamilton Wentworth District School Board (HWDSB) and Hamilton Wentworth Catholic District School Board (HWCDSB) to support students in fulfilling their graduate expectations for community service hours.

Since 2004, St. Joseph’s Villa has partnered with the HWCDSB in the Specialist High Skills Major (SHSM) program in Health and Wellness. The Yellowbirds from St. Mary Secondary School bring joy and vibrancy to our campus and we welcome students of all ages to learn more about the difference they can make by getting involved.

To find out more, please contact our Volunteer Manager at 905-627-3541 ext. 2240!

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Margaret’s Place Hospice, a safe haven for those who are taking their final steps on their journey. Our Hospice is a home surrounded by the beauty and tranquility of nature.

Margaret’s Place is an exciting addition to the St. Joseph’s Villa campus, opening the doors to residents in September of 2021. For some, their journey is weeks, for others only days or hours. Surrounded by a team of caring and compassionate staff and trained volunteers, we will care for the body, mind and soul. Our hospice care affirms life and regards dying as a natural process.

Each person comes to Margaret’s Place Hospice with their own unique story, which is honoured and valued. Each individual’s wishes are important to us.

Our 8 Hospice Residence beds offers 24-hour care to those living with a life-limiting illness. The family circle is an integral part of the care team, and we encourage their involvement. Our Medical Director, who works alongside family physicians to provide excellent end of life care, is actively involved in the life of the hospice.

Our 2 Hospice Respite beds offer caregivers, who are caring for loved ones with a life-limiting illness in their home, an opportunity to care for themselves. The respite program also addresses symptom management and stabilization. Our respite beds are booked in advance for a period of 2-14 days.

We have partnered with IBM Canada, and are utilizing Watson Technology, a cognitive communication system, to enhance resident and family care.

Every week there is the sound of music in the hallways, as therapeutic music of the residents choosing is provided for them, lifting their spirits.

Legacy work with both Residents and their families is offered to allow time for them to reflect on their lives and leave something meaningful behind.

We welcome all faith traditions and value the importance of their spiritual journey, creating a space for residents to feel connected to their faith. Supportive counselling and after death support are offered.

Our dedicated volunteers are an integral part of the hospice family. After receiving training for their role, they offer friendly visits, bake, cook, greet visitors and much more.

Our hospice family will take care of your family. Following in the footsteps of the Sisters of St. Joseph, we will walk beside you as you journey with us.

For more information on Margaret’s Place, contact 905 627 6578 ext. 1001

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MAKE A GIFT THAT MATTERS! HELP US SUPPORT St. Joseph’s Villa long-term care residents & families and future patients & families of Margaret’s Place Hospice at St. Joseph’s Villa!

GIVE YOUR WAY! HONOUR a Villa Staff Member or Loved One DONATE Monthly or Seasonally CONSIDER our Major Giving Leadership Programs LEAVE A LEGACY and consider including St. Joseph’s Villa Foundation in will/ estates planning ATTEND/SPONSOR our Special Events!

DONATE Gifts-In Kind – Contributions of products, equipment, technology and resources that benefit our residents!

HOST A FUNDRAISING EVENT! – Plan your own special event/ activity & make St. Joseph’s Villa Foundation your charity of choice

EVERY GIFT MATTERS! We will be proud to celebrate you!

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Notes:

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Notes:

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Supporting Advertisers St. Joseph’s Villa is grateful to all advertisers for helping to make this directory possible. Please note that an advertisement in this directory does not imply an endorsement by St. Joseph’s Villa.

Financial

TD Canada Trust............................................42

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Your Health Care - Be Involved

www.oha.com/patientsafetytips

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Directory for Residents & Families