North York General Patient and Family Welcome Guide

17th Edition ww.nygh.on.ca

PATIENT AND FAMILY WELCOME GUIDE

Welcome to North York General Hospital At North York General Hospital (NYGH) we are committed to providing the best care and experience for our patients and their families. We are driven to advance health quality and sustainability through learning, inquiry and innovation.

NYGH’s vision is based on what you, our patients and families, value.

Together we developed our Patient Values, which include: respect, equity, safety, patient-focus, excellence, communication and trust. The Patient Values clearly set a bar of excellence that everyone at NYGH works to live up to.

Our governance and leadership are committed to providing the best patient- and family-centred care possible and to create a great work environment for our staff, physicians and volunteers.

NYGH is a leader in a number of areas. We are an early adopter of eHealth strategies that are transforming how we provide quality care and ensure patient safety. We were among the first hospitals to employ process improvement tools to advance the way we deliver care and we are a leading community academic hospital, preparing the health care providers of the future. We are achieving great things and our approach gives us the direction, the focus and the means to measure how we are doing. There is much work to be done, but optimism combined with wisdom, enthusiasm, and our learning culture will help us achieve our aspirations.

As a community academic hospital we are guided by our mission to provide compassionate and quality care to diverse communities in north Toronto and beyond. Together we’re making a world of difference.

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PATIENT AND FAMILY WELCOME GUIDE

Table of Contents About Us..................................... 4 Directory: Clinics, Programs, Services and Units NYGH Locations .............................. 5 NYGH Medical Clinics and Programs ......................................... 5 NYGH Non-Medical Services .......... 8 NYGH Patient Care Unit Nursing Stations........................................... 10

Admission Information Registration.................................... 11 Accommodations (Hospital Rooms) ........................... 11 Insurance Information..................... 11 Discharge (Going Home)................ 11 Care Concerns................................ 11 Patient Satisfaction Survey............. 11 Patient Food Services..................... 11 Visiting Hours................................. 11

Your Privacy Collection of Personal Health Information..................................... 12 Important Information.................... 12 What are my privacy rights?........... 12 How do I access my health information and records?................ 12 Contact Us ..................................... 12

Your Safety I Clean, I Care� Campaign.............. 14 Zero Tolerance for Workplace Violence.......................................... 14 Preventing Falls at the Hospital...... 14 Smoke-Free NYGH...........................14 Fire Alarms and Exits ..................... 14 Infection Prevention and Control ................................... 14

North York General Foundation............................... 15 Stay in Touch!.......................... 16 Patient Values......................... 17 Resources Chapel ........................................... 18 D.M. Alloway Health Resource Centre for Patients and Families...................18 Diversity Services........................... 18 Pharmacy ....................................... 18 Cafeteria and Food Services.......... 18 Shops at the General Site............... 19 Parking (map on pg. 21).................. 19 Local Information............................ 20

Areas of Care Cancer Care ................................... 22 Child and Teen Program ................ 22 Diabetes......................................... 22 Diagnostic Imaging........................ 22 Emergency and Urgent Care ......... 23 Family and Community Medicine .. 23 Genetics ........................................ 23 Laboratory Medicine ..................... 23 Maternal Newborn Care................. 23 Medicine and Elder Care................ 23 Mental Health ................................ 23 Surgery .......................................... 24

Your Care Team..................... 25 Index of Contributing Advertisers............................... 29

PLEASE NOTE: We are constantly changing to meet your needs.

The information presented here may be subject to change.

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About North York General Hospital North York General Hospital (NYGH) has proudly served our community since 1968.

As one of Canada’s leading community academic hospitals – affiliated with the University of Toronto – we offer a wide range of acute care, ambulatory and long-term care services.

We provide the best care possible for our patients and their families by focusing on operational and clinical excellence, learning and innovation, as well as being an active partner in the broader health care system. We are driven by an ongoing commitment to continually improve the services we provide to best meet the needs of our community and our employees.

Our 4,200 staff, physicians and volunteers embrace the belief that patients and their families are at the heart of everything we do. Our community academic hospital has solidified its reputation as the training institution of choice for many resident physicians, nurses and other health care providers. We are partners and are affiliated with many academic and research institutions.

Our Locations NYGH is a multi-site community hospital serving north central Toronto and southern York Region.

General site: Our largest facility, the General site, is located at 4001 Leslie Street and offers a full range of services. All inpatient acute care services are located at the General site. Our 24-hour full service Charlotte & Lewis Steinberg Emergency is one of Canada’s busiest emergency departments.

Branson Ambulatory Care Centre: Our Branson Ambulatory Care Centre is located at 333 Finch Avenue West and offers a variety of outpatient services.

Seniors’ Health Centre: Located at 2 Buchan Court, Seniors’ Health Centre is a long-term care facility providing inpatient and outpatient services for seniors. The primary focus of Specialized Geriatric Services is to help seniors living in our community maintain their sense of dignity and independence through improved heath and quality of life. Admissions to the centre are made through home and community care.

Phillips House: Located at 10 Buchan Court, Philips House houses Child and Adolescent Mental Health and Adolescent Eating Disorders Outpatient Services.

Reactivation Care Centre: Located at 2111 Finch Avenue West, the RCC is an innovative approach designed to help patients who no longer need acute care services, but often find themselves waiting for an alternate care facility, such as convalescent and long-term care.

Assessment and Wellness Centre: Outpatient Physiotherapy Services are located at 255 Consumers Road.

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PATIENT AND FAMILY WELCOME GUIDE

Directory: Clinics, Programs, Services and Units NYGH Locations General site....................................................................................................416.756.6000 Location: 4001 Leslie Street, Toronto, ON M2K 1E1 Branson Ambulatory Care Centre.................................................................. 416.633.9420 Location: 555 Finch Avenue West, Toronto, ON M2R 1N5 Seniors’ Health Centre Location: 2 Buchan Court, Toronto, ON M2J 5A3 Outpatient Geriatric Services....................................................................416.756.6050 Long-Term Care Home..............................................................................416.756.0066 Philips House.................................................................................................. 416.756.6933 Location: 10 Buchan Court Toronto ON M2J 5A3 Reactivation Care Centre................................................................................ 416.747.3090 Location: 2111 Finch Avenue West, 6 West, Toronto ON M3N 1N1 Assessment and Wellness Centre................................................................... 416.756.6976 Outpatient Physiotherapy Services Location: 255 Consumers Road, Suite 220 Toronto ON M2J 1R3

NYGH Medical Clinics and Programs Assessment and Wellness Centre...................................................................416.756.6835 Location: General site Assessment and Wellness Centre................................................................... 416.756.6976 Outpatient Physiotherapy Services Location: 255 Consumers Road, Suite 220 Toronto ON M2J 1R3 Bone Mineral Density Clinic........................................................................... 416.632.8742 Location: Branson Ambulatory Care Centre Breast Diagnostic Clinic (BMO Financial Group)............................................. 416.756.6816 Location: General site Cardiac Care Clinic......................................................................................... 416.756.6978 (Graham & Audrey Rosenberg Family Cardiac Care Clinic) Cardiac Education Program............................................................................416.756.6307 Location: General site

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Cardio-Respiratory and Neurology Service....................................................416.756.6064 Location: General site Cataract High Volume Centre........................................................ 416.633.9420 ext. 6601 Location: Branson Ambulatory Care Centre Centre for Complex Diabetes Care................................................................416.635.2575 Location: Branson Ambulatory Care Centre Chemotherapy (Anne Tanenbaum Chemotherapy Clinic)....................................................... 416.756.6704 Location: General site Chronic Disease Self-Management Program..................................416.756.6050 ext. 8060 Location: Seniors’ Health Centre Day Medical Unit............................................................................................ 416.756.6625 Location: General site Day Surgery....................................................................................................416.756.6230 Location: General site Diabetes Education Centre............................................................................416.635.2575 Location: Branson Ambulatory Care Centre Emergency (Charlotte & Lewis Steinberg)......................................................416.756.6001 Location: General site Endoscopy Clinic............................................................................................ 416.756.6925 Location: General site Family Medicine Teaching Unit....................................................................... 416.756.6980 Location: General site Genetics Program...........................................................................................416.756.6345 Location: General site Geriatric Services (Outpatient).......................................................416.756.6050 ext. 8060 Location: Seniors’ Health Centre Hand Therapy................................................................................................. 416.756.6669 Location: General site Laboratory Reception..................................................................................... 416.756.6234 Location: General site Mother and Baby Follow-Up Clinic................................................................. 416.756.6410 Location: General site

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PATIENT AND FAMILY WELCOME GUIDE

Medical Imaging (Volunteer Services Centre for Medical Imaging) Location: General Site Reception and X-Ray Booking....................................................................416.756.6167 CT Booking............................................................................................... 416.756.6190 MRI Booking...............................................................................................416.756.6118 Ultrasound Booking...................................................................................416.756.6176 Mammography Booking............................................................................416.756.6172 Angio/Interventional................................................................................. 416.756.6189 Mental Health Services...................................................................................416.756.6642 Location: General site Adult Mental Health Outpatient Program................................................. 416.756.6655 Child and Adolescent Mental Health Inpatient Unit..................................416.756.6880 Day Hospital ............................................................................................. 416.756.6723 Adult Inpatient Care..................................................................................416.756.6660 Geriatric Inpatient Care.............................................................................416.756.6880 Women’s Clinic..........................................................................................416.756.6642 Eating Disorders Program (Adults)............................................................416.756.6642 Location: Branson Ambulatory Care Centre Addiction Program....................................................................................416.756.6642 Assertive Community Treatment Team (ACTT).........................................416.632.8708 Mental Health and Justice Treatment....................................................... 416.632.8701 Outpatient Court Support........................................................................ 416.632.8701 Location: Phillips House Children and Adolescent Outpatient Program......................................... 416.756.6933 Child and Adolescent Day Hospital.......................................................... 416.756.6933 Child and Adolescent Eating Disorders Program...................................... 416.756.6933 Location: Seniors’ Health Centre Geriatric Psychiatry Clinic..........................................................416.756.6050 ext. 8060 Nuclear Medicine........................................................................................... 416.756.6258 Location: Branson Ambulatory Care Centre Ontario Breast Screening Program.................................................................416.635.2550 Location: Branson Ambulatory Care Centre Orthopaedic and Plastics Centre (Fracture Clinic).......................................... 416.756.6153 (Gulshan & Pyarali G. Nanji Orthopaedic and Plastics Centre) Location: General site Osteoporosis and Fracture Prevention Clinic.................................416.756.6050 ext. 8060 Location: Seniors’ Health Centre Outpatient Care Clinic.................................................................................... 416.756.6577 (Baruch/Weisz Outpatient Care Clinic)

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Pacemaker Clinic............................................................................................. 416.756.6978 Location: General site Paediatric Complex Care Clinic...................................................................... 416.756.6479 Location: General site Pain and Symptom Management Clinic for patients living with cancer.............................................................. 416.756.6444 ext. 4138 Location: General site Parkinson’s Program.......................................................................416.756.6050 ext. 8060 (The Fanny Bernstein Living Well with Parkinson’s Program) Location: Seniors’ Health Centre Prenatal Classes and Tours............................................................................. 416.756.6337 Location: General site Pre-Operative Clinic....................................................................................... 416.756.6375 Location: General site ProResp Inc. Home Oxygen & Respiratory Care............................................416.632.8700 Location: 156 Duncan Mills Rd. Prostate Centre.............................................................................................. 416.635.2491 (Gale and Graham Wright Prostate Centre) Location: Branson Ambulatory Care Centre Stroke Prevention Clinic..................................................................................416.756.3504 Location: General site Speech-Language Pathology Inpatient Adult Services.................................. 416.756.6361 Location: General site Supportive Cardiology Program.....................................................416.756.6000 ext. 4522 Location: General site Total Joint Assessment Centre (TJAC)............................................................ 416.756.6675 Location: General site

NYGH Non-Medical Services Research Ethics Board....................................................................416.756.6444 ext. 3485 Location: General site Corporate Communications and Public Affairs.............................................. 416.756.6127 Location: General site Email: corporate.communications@nygh.on.ca North York General Foundation..................................................................... 416.756.6944 Location: General site Email: foundation@nygh.on.ca

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PATIENT AND FAMILY WELCOME GUIDE

Gift Shop........................................................................................................ 416.756.6094 Location: General site Health Records............................................................................................... 416.756.6207 Location: General site Human Resources...........................................................................................416.756.6008 Location: 4000 Leslie Street, Toronto, ON M2K 1E1 Email: hr@nygh.on.ca Information Desk............................................................................................416.756.6093 Location: General site Laboratory Reception..................................................................................... 416.756.6234 Location: General site Patient Accounts..............................................................................................416.756.6131 Location: General site Patient Registration........................................................................................416.756.6200 Location: General site Patient Experience Office............................................................................... 416.756.6125 Location: General site Email: patientexperience@nygh.on.ca Pharmacy Location: General site .................................................................................... 416.756.6752 Privacy Office.................................................................................................416.756.6448 Location: General site Email: privacy@nygh.on.ca Spiritual and Religious Care............................................................................ 416.756.6311 Location: General site Security Location: General site .................................................................................... 416.756.6049 Location: Branson Ambulatory Care Centre ..................................416.633.4920 ext. 6040 Volunteer Services..........................................................................................416.756.6088 Location: General site Email: volunteer@nygh.on.ca

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NYGH Patient Care Unit Nursing Stations Location: General site Acute Geriatrics, 5 South East..................................................................416.756.6454 Adult Mental Health, 7 West.....................................................................416.756.6660 Cardiology, 6 West.................................................................................... 416.756.6614 Child and Teen Program, 3 North.............................................................416.756.6300 General Surgery, 5 North.......................................................................... 416.756.6395 General Surgery and Gynaecology, 5 South............................................. 416.756.6324 Child/Adolescent and Geriatric Mental Health, 7 North...........................416.756.6880 Critical Care Unit, 6 South East.................................................................416.756.6458 Medicine and Stroke, 4 North...................................................................416.756.6388 Mother and Baby Unit, 2 West and 2 South.............................................. 416.756.6286 Oncology / Freeman Centre for Palliative Care, 3 West........................... 416.756.6617 Orthopaedics, 4 West............................................................................... 416.756.6398 Psychiatric Day Hospital, 7 South.............................................................. 416.756.6723 Respirology and Gastrointestinal (GI), 8 West........................................... 416.756.6507 Short-Term Rehab, 5 West........................................................................416.756.6608 Tippet Foundation Neonatal Intensive Care Unit, 2 North.......................416.756.6305 Volunteer Services Birthing Centre, 2 South East..................................... 416.756.6275 Location: Reactivation Care Centre 6 West....................................................................................................... 416.747.3090 For numbers not listed...................................................................................416.756.6000

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PATIENT AND FAMILY WELCOME GUIDE

Admission Information Registration

Care Concerns

Patient Registration, the admissions office, is located on the ground floor at the General site, across from the Gift Shop. Please ensure you have your health card with you and proper identification when registering at North York General Hospital (NYGH).

Each unit has a Clinical Team Manager (CTM) who is responsible for quality care on their unit. If you have a concern about any aspect of the care being provided, please ask to speak with the CTM who will assist in addressing your concerns. If you would like to discuss your experience further, please contact the Patient Experience Office. The office is located at the General site, 4001 Leslie Street, ground floor, room GSE 114.

Office hours are Monday to Friday, 8 a.m. to 4 p.m. Please call 416.756.6125 or email patientexperience@nygh.on.ca

Accommodations (Hospital Rooms) Types of Accommodations: • Four beds: standard ward room. Cost is covered for Ontario residents with valid provincial health insurance (OHIP) • Two beds: semi-private room. Semiprivate rooms are not covered by OHIP, additional costs will apply • One bed: private room. Private rooms are not covered by OHIP, additional costs will apply We try our best to meet your accommodation preferences. Accommodations are prioritized by medical needs and will be granted according to availability.

Please ensure you understand the financial commitment you are making for the accommodation you request. For questions about hospital billing procedures, please call Patient Accounts at 416.756.6131.

Insurance Information The hospital does not have direct access to your insurance company to verify coverage on your behalf. Please contact your insurance company directly or have a family member verify your coverage if you are unsure.

Discharge (Going Home) Your health care team will make sure you and your family are prepared to be discharged from the hospital. Please ensure you have all your belongings, your aftercare instructions, prescriptions and follow-up appointments arranged. For more information about the hospital’s discharge policies, please speak with your health care team.

Patient Satisfaction Survey We may ask you to share your opinion about your care and experience by completing an anonymous survey after you have left the hospital. This survey, by an external company called NRC Picker Canada, will be mailed to your home. Your feedback will be used to help us evaluate the care and services we provide and to improve how we provide care in the future.

Patient Food Services During their stay at NYGH, patients can choose from our Steamplicity menu for meals. All our meals are freshly made before they are delivered to you. Snacks are provided based on a written diet order.

Please talk to your nurse or a food service associate if you have any questions about our patient food services.

Visiting Hours General site: Visiting hours are between 8 a.m. to 9 p.m. every day. Flexible visiting hours are given to parents visiting children and for those visiting critically ill or palliative care patients.

Seniors’ Health Centre: Visiting hours are between 9 a.m. to 7:30 p.m. every day. www.nygh.on.ca 11

Your Privacy Collection of Personal Health Information At North York General we collect your personal health information either directly from you or from the person acting on your behalf. With your consent, we may collect your personal health information from other sources if this information is needed to provide you with necessary treatment.

Important Information NYGH is committed to protecting your personal health information from theft, loss and unauthorized access, use, disclosure, copying, modification or disposal. We conduct audits to ensure compliance and perform investigations as required.

Uses and Disclosure of Personal Health Information NYGH uses and discloses your personal health information to: • Treat and care for you • Redirect and assist your visitors • Collect payment for your treatment and care where necessary • Fundraise for facilities, equipment and programs • Comply with legal and regulatory requirements • Conduct patient safety and quality improvement activities (such as patient satisfaction surveys) • Teach • Conduct research • Plan, administer and manage our operations

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PATIENT AND FAMILY WELCOME GUIDE

What are my privacy rights?

• To access your personal health records • To withdraw your consent for some of the above uses and disclosures • To challenge our collection, use, and disclosure practices

How do I access my health information and records?

While you are in hospital, you can see your medical record. If you want to look at it, please ask your doctor or nurse, and they will help you.

If you would like to see your record after you leave the hospital, call Health Records at 416.756.6209 or email patientrecords@ nygh.on.ca

Contact Us For information about how to request copies of your health records or to request a correction, visit “Your Health Information” under the “Patients & Visitors” section of our website or call 416.756.6209.

For more information about privacy protection, to make a privacy complaint or to withdraw consent, please contact us at 416.756.6448 or email privacy@nygh. on.ca You also have the right to complain to the Information and Privacy Commissioner of Ontario.

Contact the Commissioner at 416.326.3333 or mail your concern to: Information and Privacy Commissioner/ Ontario 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8

Your Safety Patient safety is everyone’s responsibility.

North York General staff, physicians and volunteers are committed to providing a safe environment. Our patients and visitors play an important role in creating a culture of patient safety. If you are visiting the hospital or receiving care, make sure to follow these eight tips to keep you or your loved one safe:

1. Know your medications • Ask the reason for all of your medications.

• If you don’t recognize a pill, don’t take it.

• Get written information about your medications and read it.

• Make sure you can read and understand your prescriptions.

2. Know about your care • You and your doctor should agree on exactly what will happen to you in the hospital.

• Know who is taking care of you (name of your doctor, nurse etc.).

• Know how long a treatment or procedure will last.

• Know how you should expect to feel after a treatment or procedure.

3. Enlist friends and family • Ask a trusted family member or friend to stay with you as your “health care partner,” especially if you feel the need for extra support or advice.

• Ask your health care partner to be your “eyes and ears” – to know what is happening to you and why.

• Ask your health care partner to speak up if something seems strange.

• Make sure your health care partner knows how you feel about resuscitation and life support.

4. Pay attention • Watch what is happening around you.

• Know what is happening to you.

• If you don’t know, ask.

• If you still don’t understand, please ask again.

5. Speak up • Voice questions or concerns.

• Don’t be embarrassed to point out something that seems wrong.

• For example, you may want to ask about: • Treatments or procedures • Medications you should take and how to take them • The medical problem you have

6. Check for ID badges • Look for ID badges – all staff, physicians and volunteers must wear one.

• Don’t let anyone who is not wearing an ID badge care for you.

7. Make sure you are the right patient • Staff must identify you before they provide care.

• They must use two methods of identification every time.

• It’s always okay to remind staff to use two methods of identification.

8. Make sure staff wash their hands • Everyone working in the hospital must wash their hands.

• Staff, physicians and volunteers must wash their hands before and after everything they do (this may not be in view of you).

• It’s always okay to ask if a staff member, physician or volunteer has washed their hands. www.nygh.on.ca 13

For more information about safety, please contact the Patient Experience office at 416.756.6125 or email patientexperience@ nygh.on.ca

“I Clean, I Care” Campaign Everyone plays an important part in reducing the spread of illness. We take hand hygiene and cleaning of shared equipment very seriously. You may see staff wearing a Hand Hygiene Hero button. This means they are committed to always wash their hands and remind their colleagues to do the same.

If you see a Hand Hygiene Hero, give them a friendly salute!

And please remember to always wash your hands when entering the hospital, upon entering and leaving a patient room, and remind your friends and family to do the same.

Zero Tolerance for Workplace Violence Absolutely no violence, aggressive language, or behaviour is tolerated at our hospital. We are committed to creating a safe and respectful place for our patients, families, visitors, staff, physicians, and volunteers. North York General reserves the right to take appropriate action when warranted.

Preventing Falls at the Hospital Falls are one of the leading causes of injury in older adults. While in the hospital, your care team partners with you to reduce the risk of falls. If falls are a concern, please speak to your care team.

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Smoke-Free NYGH Our hospital is a 100% smoke-free health care facility. Anyone wishing to smoke (this includes cigarettes, vaping or cannabis) will have to leave hospital property. Smoking is permitted on public sidewalks. Smoking is not permitted on the grounds behind the hospital.

Fire Alarms and Exits Exits and stairwells are clearly marked throughout the buildings. During a fire alarm, all elevators return to the ground floor and are non-operational. All fire doors automatically close until there is an “all clear” announcement on the speaker system. You should stay in your room unless a member of the fire department or hospital staff asks you to leave.

Infection Prevention and Control NYGH’s Infection Prevention and Control Program (IPAC) help ensure policies and procedures are in place to prevent and control infections. All hospital staff receives infection prevention and control training to protect our patients from disease.

Patients also play an important part in reducing the spread of infectious diseases.

Remember to wash your hands frequently during your stay and if your visitors are ill, ask them to postpone their visit until they are feeling better. If you wish to contact an infection control practitioner, please speak to a member of your health care team.

Everything you need to know about …

North York General Foundation Exceptional care requires exceptional support. At North York General Foundation, we are grateful to each and every one of our supporters who understand the central role that North York General plays in caring for our community.

The Foundation supports our hospital’s most urgent needs that aren’t funded by the government, including: • Equipment replacements and upgrades (e.g. ultrasound machines, surgical equipment, new beds, incubators, etc.)

• Infrastructure upgrades (e.g. redeveloping our cancer program space, expanding our cardiac care clinic, rebuilding Phillips House youth mental health space, etc.)

• Education, awards, and grants for staff and physicians • Research and innovation initiatives (e.g. applied research chairs to improve patient care)

Want to show your appreciation to North York General?

Here are some options!

We know that many patients and families want to give back to NYGH for the exceptional care that they receive here. Here are a few great ways to do that: 1. Make a ‘Say Thanks’ Gift You can ‘Say Thanks’ to a physician, staff member, volunteer or department by making a gift of appreciation (recipients will receive a recognition pin with a ‘thank you’ card from you). Make your gift online at: www.nyghfoundation.ca/donate 2. Become a Monthly Donor Becoming a monthly donor is easy and convenient and helps the hospital plans for the future. Sign up now at: www.nyghfoundation.ca/donate 3. Purchase a Baby Block Celebrate the birth of your child or grandchild through the purchase of a Baby Block. This wooden block keepsake is engraved with your child’s name, initial, date of birth and weight. In addition, your child can be recognized on the Baby Block Wall within the hospital. Purchase your block here: http://nyghfoundation.ca/ways-to-donate/baby-blocks/

Contact the Foundation: Phone: 416.756.6944 Email: foundation@nygh.on.ca Foundation Office: First Floor, Steinberg Family Tower Charitable Business Number 88875 1245 RR0001

Like us on Facebook: @NYGHFoundation Follow us on Twitter: @NYGHFoundation Follow us on Instagram: @NYGHFoundation

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Sign up to stay in touch!

North York General Hospital’s newsletter, The Pulse, offers unique stories, news, tips from our experts, people profiles and videos.

Keep connected to our hospital by having The Pulse delivered right to your email inbox 10 times a year. Subscribe today by going to www.nygh.on.ca/thepulse

Find us on Social Media!

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PATIENT AND FAMILY WELCOME GUIDE

Like us on Facebook: @NorthYorkGeneralHospital Follow us on Twitter: @NYGH_News Follow us on Instagram: @northyorkgeneral

Patient Values North York General Hospital’s Patient Values were created with help from patients, staff and members of our community.

All of us at NYGH are committed to living our values every day. Let us know what we are doing well and what we can improve.

The manager in the area where you or your family member is being cared for can help with any suggestions or concerns you may have.

PATIENT VALUES PATIENT VALUES PATIENT VALUES

If you would like to discuss your experience further, please contact the Patient Experience Office. The office is located at the General site, 4001 Leslie Street, ground floor, GSE 114. Office hours are Monday to Friday, 8 a.m. to 4 p.m.

As room a patient, Please call 416.756.6125 or email patientexperience@nygh.on.ca

As a patient, As a patient,

PATIENT VALUES PATIENT VALUES As a patient,

As a patient,

I will...

Show courtesy and respect.

I will...

Demonstrate understanding and patience.

IShow will...

I will...courtesy and respect.

Provide accurate information.

I will...

Show courtesy and respect.

Show courtesy and respect. and patience.

Demonstrate understanding Show courtesy and respect.

Demonstrate understanding patience.

Ask for help when and needed.

Demonstrate understanding and patience.

Provide accurate information.

Demonstrate understanding and patience.

Provide accurate information.

Provide accurate information.

Ask for help when needed.

Ask for help when needed.

Provide accurate information.

Ask for help when needed.

Ask for help when needed.

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Resources Chapel General site: The Louise Kirby Multifaith Chapel is located on the ground floor at the General site, near the Gift Shop. This is a 24-hour multifaith chapel. Sacred books and other religious items are available to assist with worship and prayer.

Branson Ambulatory Care Centre: The multifaith chapel at Branson is located on the first floor, near the administration office and is open 24 hours a day. Sacred books are available to assist with worship and prayer.

Seniors’ Health Centre: The multifaith chapel is open 24 hours a day. Cultural and spiritual services are scheduled on a regular basis to fit a diverse range of spiritual and religious needs.

D.M. Alloway Health Resource Centre for Patients and Families The D.M. Alloway Health Resource Centre for Patients and Families is located on the ground floor across from the Gift Shop at the General site.

This is a library for patients, visitors and community members to find reliable health information. The centre houses a collection of brochures and pamphlets, two computers with access to the internet, a printer and online subscriptions for patientfocused health information. It is open 24 hours a day, seven days a week.

Diversity Services Serving its diverse community of over 400,000 residents in North Toronto and beyond, North York General Hospital’s mission, vision and values reflect our commitment to providing the best and safest care to our diverse communities. We recognize that one aspect of providing high

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quality care is being able to communicate effectively with patients and families in their language. To facilitate this, we offer all our patients and their families interpretation services.

To use our interpretation services for an appointment or while in hospital, please talk to your health care provider in advance.

Pharmacy The Pharmacy is owned and operated

by North York General. Get your prescriptions filled, purchase over-thecounter medications and medical supplies, and receive medication counselling and education services such as a smoking cessation program.

General site: Location: ground floor Monday to Friday from 8:30 a.m. to 7 p.m.

Saturday and Sunday from 9 a.m. to 5 p.m.

Fill your prescription by visiting the pharmacy, calling 416.756.6752, or online at www.nygh.on.ca

Cafeteria and Food Services General site: Cafeteria Location: ground floor Hours of operation Monday to Friday 7:30 a.m. to 3 p.m.

Closed on statutory holidays Featuring hot meals, soup, sandwiches, salds, fruit, pastries, desserts, snacks and more.

Starbucks Location: Torokvei Atrium (ground floor lobby) Hours of operation Monday to Friday 6:30 a.m. to 9 p.m.

Saturday 9 a.m. to 5 p.m.

Closed on Sunday and statutory holidays Featuring: coffee, tea, pastries, sandwiches and assorted snacks.

Tim Hortons Location: first floor, West Lobby Hours of operation 24 hours a day, 7 days a week Location ground floor, cafeteria Hours of operation Monday to Friday 7:30 a.m. to 3 p.m.

Closed on statutory holidays Vending Machines Locations: Cafeteria and the Charlotte & Lewis Steinberg Emergency waiting area; beverage vending machines are located throughout the hospital Hours: 24 hours a day Featuring: assorted snacks and drinks

Branson Ambulatory Care Centre: On-the-Go Kiosk Location: first floor Hours of operation Monday to Friday 8 a.m. to noon Featuring: coffee, tea, sandwiches, salads, pastries and soups.

Vending Machines Location: first floor Hours: 24 hours a day Featuring: assorted snacks and drinks

Shops at the General Site Gift Shop Location: ground floor Hours: 10 a.m. to 7:30 p.m.

Monday to Friday 11 a.m. to 5 p.m.

Saturday and Sunday The Volunteer Services Gift Shop carries many products to make your stay more comfortable including: sleepwear, slippers, socks, personal care items, books, magazines, phone chargers, and sweets.

We also have gift items such as baby and children’s wear, toys, cards, ladies accessories and flower arrangements.

If you cannot visit the Gift Shop and would like to send a gift to a patient or a staff member, please call 416.756.6094 and a volunteer will arrange delivery of your gift.

The Gift Shop is entirely run by volunteers and all proceeds are donated to the hospital.

Vendors’ Market Location: ground floor, cafeteria Hours of operation Monday to Friday 8 a.m. to 5 p.m.

The Vendors’ Market allows vendors to come in and display a variety of merchandise for sale including toys, clothing and jewellery. The proceeds from the Vendors’ Market are donated back to the hospital. For more information about the Vendors’ Market please call 416.756.6444 ext. 4316 or email vendorp@ nygh.on.ca

Parking (map on pg. 21) Parking fees are used to support patient care.

General site: Paid visitors’ parking is available at the: • Main entrance visitor parking lot • Charlotte & Lewis Steinberg Emergency visitor parking lot • Parking lot at 4000 Leslie Street (across the street from the hospital) AutoPay machines are located in the parking garage and inside the hospital near the Emergency Department entrance.

The AutoPay machines accept cash, Visa, MasterCard or American Express. The Parking Office is located outside the main entrance in the Visitor Parking Garage and is open from 8 a.m. to 8 p.m. seven days a week, including holidays. Parking Office: 416.756.6352.

Rates: 24 Hours or Less • $4.75 per half hour (30 minutes or less) • $22 day maximum (24 hours) • $24 day pass (24 hours, with in and out privileges)

www.nygh.on.ca 19

Multiday • $55 (5 consecutive day pass, with in and out privileges) • $100 (10 single-use pass, no expiry date) • $100 (10-day pass, with in and out privileges) • $231 (30-day pass with in and out privileges) Please note there are no refunds, upgrades or exchanges.

Please do not park at the main entrance as it is a fire route and must be kept clear.

Branson Ambulatory Care Centre: Paid visitors’ parking is available in the front lot of the Branson Ambulatory Care Centre, accepting cash, Visa, MasterCard and American Express.

Rates: • $14 daily rate • $4 per ½ hour

Seniors’ Health Centre: Paid visitors’ parking is available near the main entrance to the long-term care home and near the day program entrance.

A pay and display machine accepts coins, Visa, MasterCard or American Express.

City operated parking meters are located on Buchan Court.

Local Information Restaurants Moxie’s Classic Grill 1800 Sheppard Avenue East.. 647.426.6677 Oliver & Bonacini Cafe Grill Bayview Village 2901 Bayview Avenue............. 416.590.1300 Kelsey’s 861 York Mills Road..................416.441.2781 Shops at Don Mills 1060 Don Mills Road................416.447.6087

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PATIENT AND FAMILY WELCOME GUIDE

Hotels Maryam Hotel North York 170 Willowdale Avenue........... 416.221.7236 The Westin Prince Toronto 900 York Mills Road................. 416.444.2511 Holiday Inn Toronto Yorkdale 3450 Dufferin Street................. 416.789.5161 Best Western Plus Roehampton Hotel & Suites 808 Mount Pleasant Road........ 416.487.5101 Holiday Inn Express Toronto-North York 30 Norfinch Drive....................416.665.3500 Quality Inn & Suites East 22 Metropolitan Road..............416.293.8171 TTC Information Subway: Leslie Station – Sheppard Line • Sheppard trains run every 5-6 minutes every day.

• Station Features: • Accessible: Yes • Token vending machine • Centre platform • Parking • Connections to GO Transit via Union Station Bus: Leslie Bus # 51 • Runs every 16 minutes during rush hour from 6 to 9 a.m. and 3:30 to 6:30 p.m.

• Runs every 30 minutes during nonrush hour. Stops running at 1 a.m.

PARKING MAP

LESLIE ST.

4000 Leslie St. Location

Visitor Parking

North York General Hospital is proud to be 100 % smoke free.

For the health and wellness of everyone, smoking is not permitted on hospital grounds.

SHEPPARD AVE. EAST

Visitor pay and display shortterm parking

CCNM

North York General Hospital

Visitor pay and display short-term parking

Emergency visitor parking

Bridge

Staff and Visitor pay and display short-term parking

Visitor pay and display shortterm parking

North York General Hospital (4001 Leslie St.)

E. SHINER BLVD. Staff Parking

Fire Station Visitor parking (bottom) and Staff (top) parking

Enter into visitor parking garage at roundabout

401 HIGHWAY

www.nygh.on.ca 21

Areas of Care Cancer Care

Child and Teen Program

The Baruch/Weisz Cancer Centre provides comprehensive cancer care services for screening, diagnosis, treatment, follow-up care and support.

Patients and their families can quickly access a diverse range of cancer care services, including:

NYGH is the University of Toronto’s number one community training site for paediatrics. Our hospital offers a wide range of medical and mental health services to meet the complex needs of infants, children and teens. Our services include paediatric surgery, nutrition, eating disorders and mental health. Our goal is to make our hospital more child friendly to help children feel like they are at home.

• The BMO Financial Group Breast Diagnostic Clinic • Anne Tanenbaum Chemotherapy Clinic • Freeman Centre for the Advancement of Palliative Care • Gale and Graham Wright Prostate Centre • Charlotte and Lewis Steinberg Familial Breast and Ovarian Cancer Clinic (Genetics Program) • Colorectal Cancer Program

Caring for Seniors NYGH has a strong tradition of providing innovative and compassionate care for seniors. Specialized Geriatric Services works to improve seniors’ well-being and independence. Our clinics provide a wide range of services which include, but are not limited to: outreach teams, geriatric emergency management, Parkinson’s disease, osteoporosis and fracture prevention and memory disorders. NYGH also has a long-term care home at the Seniors’ Health Centre (SHC) where residents live in a supported environment.

SHC also offers convalescent care beds for people who need time to strengthen and recuperate before returning home.

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PATIENT AND FAMILY WELCOME GUIDE

Diabetes The NYGH Diabetes Centre has two unique centres to meet the needs of patients and their families with diabetes: the Diabetes Education Centre and the Central LHIN Centre for Complex Diabetes Care. Both centres enable and empower patients with diabetes-related needs to self-manage their health in order to achieve the best possible outcomes in a supportive and caring environment.

Diagnostic Imaging The vast majority of patients treated at North York General Hospital rely on the comprehensive range of imaging services we offer to ensure an accurate diagnosis as well as the most appropriate course of treatment. The hospital’s team of radiologists, cardiologists, respirologists, technologists, sonographers, registered nurses and support staff offer a wide variety of medical imaging and cardio-respiratory services at both the General site (4001 Leslie St.) and Branson Ambulatory Care Centre (555 Finch Ave. W.).

Emergency and Urgent Care NYGH is a leading provider of outstanding emergency care. The fullservice Charlotte & Lewis Steinberg Emergency at the General site delivers high-quality care and treatment to over 120,000 patients and their families annually. This makes us one of the busiest emergency services in Canada.

Family and Community Medicine NYGH believes that a trusted family physician should be central to your health care. That is why we offer one of the largest family and community medicine programs in Canada, with over 200 active family physicians. Our family practice network operates in partnership with hospital specialists, embracing continuity of care and leading-edge learning opportunities for physicians and allied health professionals.

Genetics NYGH’s Genetics Program offers a full range of consultation, diagnostic and support services. We have one of the largest cytogenetics laboratories and operate one of the largest maternal serum screening laboratories in the province.

Our Genetics Program houses the largest genetics testing for Huntington Disease in Ontario and is the only one in Toronto.

Laboratory Medicine NYGH’s Laboratory Medicine Department provides emergency testing to quickly meet the needs of both patients and physicians.Laboratory Medicine provides emergency services 24 hours a day, 7 days a week. We work closely with various areas of the hospital at two sites offering a menu of approximately 100 different in-house tests and over 600 different referred-out tests. Our laboratory produces more than 1.6 million test results per year and performs as one of

the best Pathology turn-around-times in the Greater Toronto Area.

Maternal Newborn Care NYGH’s Volunteer Services Birthing Centre safely brings more than 5,600 babies into the world each year. The centre’s exceptional facilities enable the provision of integrated obstetrical services, including the adjacent Level 2 Tippet Foundation Neonatal Intensive Care Unit. The Maternal Newborn Care Program works hard to ensure the birth of a child is a positive experience for expectant mothers and their families; throughout their pregnancy, labour, birth and postpartum.

Medicine and Elder Care NYGH’s Medicine Program brings together experts from many fields to provide a wide range of inpatient and outpatient services. Some of our outstanding medical services include: general medicine, cardiology, and critical and acute care for the elderly.

We continually provide excellent family and patient services for the elderly and serve our community with comprehensive diabetes, chronic disease and ambulatory services.

Mental Health NYGH offers one of the most comprehensive ranges of mental health services for children, teenagers, adults and the elderly on an impatient, ambulatory and outreach basis. Through our inpatient, partial hospitalization and outpatient services, we offer excellent continuity of care. Our team-oriented professionals are committed to providing high quality services that improve health outcomes. We have established partnerships with local, regional and provincial networks to make sure patients receive the very best care within the hospital and in the community. www.nygh.on.ca 23

Surgery NYGH’s Surgery Program is dedicated to providing excellent, safe and evidencebased surgical care close to home. We offer a comprehensive range of surgical services for all ages, including: cancer surgery, orthopaedic, paediatric, cataract, glaucoma and ocular oncology surgery, as well as expertise in otolaryngology (ear, nose and throat), urology, plastic surgery, oral, maxillofacial, general, vascular and thoracic surgery. The Gulshan & Pyarali G. Nanji Orthopaedic and Plastics Centre

24

PATIENT AND FAMILY WELCOME GUIDE

is the second busiest area of the hospital, following the emergency department.

In addition, NYGH has the largest centre for orthopaedic joint assessment and surgery volumes in the Central Local Health Integration Network. The majority of surgeries take place at the General site, which has 12 state-of-the-art operating rooms outfitted with the latest minimally invasive equipment.

Your Care Team Your care in hospital is managed by a health care team. This means that a variety of health professionals will provide your care. As the patient, you are the centre of your care team.

As North York General is a teaching hospital, we provide clinical education to many different kinds of students. You may see and meet students as part of your care.

All student trainees are supervised by professional staff. As a patient, you play an important role in helping train the health care professionals of the future.

Feel free to ask any member of your health care team about their role in your care.

Date of admission: _____________________________ I am in room number ____________ on the ___________ floor.

I am in the ________________________________ unit/program.

I am located on the North / South / East / West side of the hospital.

My clinical team manager’s name is __________________________________.

My clinical team manager’s contact info is ____________________________.

Daily rounds are at this time _________________________________________.

Date of transfer: _____________________________ I am in room number ____________ on the ___________ floor.

I am in the ________________________________ unit/program.

I am located on the North / South / East / West side of the hospital.

My clinical team manager’s name is __________________________________.

My clinical team manager’s contact info is ____________________________.

Daily rounds are at this time _________________________________________.

You are a partner with your care team.

We encourage you to be an active member of your health care team. Being involved means being prepared and asking questions.

How can I be involved in my care?  Write down questions to ask your care team.  Ask a family member or friend to be your “healthcare partner” especially if you feel the need for extra support. They can help you understand and remember answers to your questions.  Bring all your medicines with you and share with your care team, both prescribed by a doctor and over the counter.  Create a health history that includes your current health conditions and past surgeries or illnesses. Share this health history with your care team.  Ask for written handouts or other patient education materials.

www.nygh.on.ca 25

What are top questions to ask my health care provider?

1. What is my main problem?

2. How will my condition affect my daily routine?

3. What are my treatment options?

What are the benefits of each option?

What are the potential side effects?

4. What tests do I need?

What are the tests for?

What will the results tell me?

5. What will the medicine you give me do?

How do I take it?

What are the potential side effects?

6. Why do I need surgery?

What are the other ways to treat my condition?

7. When should I call the doctor or hospital?

Planning to transition to a different unit or leave the hospital starts from when you first arrive to ensure a smooth care journey. Your care team will provide you with a discharge date at least one day beforehand.

Before you go, make sure you know:  Where you are going (home or to another care facility) and how you will get there.

Please arrange for a friend or family to pick you up, call a taxi or call a Uber/Lyft service. If you do not have anyone to pick you up, please talk to your care team.  What medicine you will be taking, how to take it, and what are the potential side effects. Make sure you can read and understand your new medicine routine.  When to follow-up with your doctor and the date of your follow-up appointments.  How to care for yourself at home  When to go to the emergency department  Who to call if you have questions after you leave  Where your personal items are located My Care Guide: I came to hospital on ____________________ and left on ___________________.

I came in because I have __________________________________________________.

How I might feel and what to do I might feel:

What to do:

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

Go to the nearest Emergency Department if: ______________________________________________________________________ ______________________________________________________________________

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PATIENT AND FAMILY WELCOME GUIDE

Changes to my routine Activity (e.g. diet, physical activity):

Instruction:

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

_______________________________

______________________________________

If I need help, I will call‌.

Family/friend/caregiver: ___________________________________________________ _________________________________________________________________

Appointments I have to go to Go see _____________________________ for ________________________________ On this date ______________________________ at this time ____________________ Location/contact info _____________________________________________________ _________________________________________________________________ Go see _____________________________ for ________________________________ On this date ______________________________ at this time ____________________ Location/contact info _____________________________________________________ _________________________________________________________________ Go see _____________________________ for ________________________________ On this date ______________________________ at this time ____________________ Location/contact info _____________________________________________________ _________________________________________________________________ Where to go for more information For _________________________________ call/go to __________________________ For _________________________________ call/go to __________________________ My own notes _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

www.nygh.on.ca 27

DONATE TODAY! Saying thanks is a great way to acknowledge the exceptional care that you or a loved one received at North York General. When you make a donation in honour of a physician, nurse, staff member or volunteer, you’re doing so much more than saying thanks. You can designate your gift to the program of your choice or to our hospital’s most urgent needs — helping us care for patients and their families.

north york general. staff member at Volunteer or Recognize a physician,

Baby Artin with mom Shida and Baby Artin with RN Jennifer mom Shida and RN Jennifer

us care for patients and their families.

DONATE TODAY! DONATE TODAY!

416.756.6944 416.756.6944 NYGHFoundation.ca/SayThanks

SAY THANKS

416.756.6944

and a keepsake pin to wear on their uniform.

Saying thanks is a great way to acknowledge Saying thanks the is a exceptional great way tocare that you or a loved one received acknowledge the exceptional careat North York When you make that you or General. a loved one received at a donation in honour of a physician, North York General. When you make nurse, staff in member a donation honouror of volunteer, a physician, you’re doing so much more than saying nurse, staff member or volunteer, thanks.

You can designate to you’re doing so much moreyour thangift saying the program of your choiceyour or togift ourto thanks.

You can designate hospital’s most needsor —to helping the program ofurgent your choice our us care for patients and their families. hospital’s most urgent needs — helping Your honouree will receive a special card with your personalized message of thanks and a keepsake pin to wear on their uniform.

NYGHFoundation.ca/SayThanks

Your honouree will receive a special card with your personalized message of thanks Your honouree will receive a special card and ayour keepsake pin to wear on their uniform. with personalized message of thanks

Baby Artin with mom Shida and RN Jennifer

SAY SAY THANKS THANKS

Recognize a physician, Recognize a physician, Volunteer or Volunteer or staff member at staff member at north york general. north york general.

NYGHFoundation.ca/SayThanks

Index of Contributing Advertisers North York General is extremely grateful to all advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by North York General.

ACCOMMODATIONS

Edward Hotel North York............................................................................32 Novotel Toronto North York Hotel..............................................................31 Residence & Conference Centre.................................................................32 Toronto Don Valley Hotel & Suites............................................................. 34

ASSISTED LIVING

Metta Lifestyles.......................................................................................... 34

CEMETERY

Holy Cross Catholic Funeral Home............................................................. 35

FUNERAL SERVICES

Highland Funeral Home Scarborough Chapel........................................... 30 Holy Cross Catholic Funeral Home............................................................. 35 Humphrey Funeral Home........................................................................... 30

HOME CARE

ActivePro Nursing & Homecare Inc.............................................................32

HOME HEALTH CARE SERVICES

Carefirst Seniors & Community Services Association................................. 33 Circle of Care...............................................................................................31 Senior Homecare by Angels....................................................................... 30 Spectrum Health Care................................................................outside back

INDEPENDENT LIVING

Metta Lifestyles.......................................................................................... 34

LONG TERM CARE

The O’Neill Centre......................................................................................32

LYMPHEDEMA GARMENTS

Soft Touch Mastectomy.............................................................................. 30

MASTECTOMY

Soft Touch Mastectomy.............................................................................. 30

RETIREMENT RESIDENCES & COMMUNITIES

Metta Lifestyles.......................................................................................... 34 Revera......................................................................................................... 35

SENIOR CARE

Carefirst Seniors & Community Services Association................................. 33 Seniors for Seniors......................................................................outside back Circle of Care iRIDE Plus..............................................................................31 Spectrum Patient Services..........................................................outside back

2018

TRANSPORTATION SERVICES

www.nygh.on.ca 29

M A S T E C T O M Y

and Lymphedema Care LET US HELP YOU WITH YOUR NEXT STEP

Bras and Forms

ADP, ODSP, Insurance, Approved Vendor and Fitter Medically Supervised and Experienced

416.782.5353 • info@softtouchmastectomy.com

softtouchmastectomy.com

• • • • • • • •

M A S T E C T O M Y

and Lymphedema Care LET US HELP YOU WITH YOUR NEXT STEP

Up to 24-Hour Care Meal Prep/Kosher Available Errands/Shopping Hygiene Assistance Light Housekeeping Respite Care for Families Palliative & Chronic Care Joyful Companionship

Lymphedema Garments

Head to Toe Lymphedema Garments ADP, ODSP, Insurance, Approved Vendor and Fitter Medically Supervised and Experienced 416.782.5353 • info@softtouchmastectomy.com

softtouchmastectomy.com

• Home, Hospital or Nursing Home Support • Alzheimer/Dementia/Parkinson /Diabetes/Cancer Care • Provider for Veteran Independent Program • Weekends/Holidays • Temporary or Long Term • Day/Night - Live-in/Live-out

https://www.seniorhomecarebyangels.com/toronto1/home

How do you want to be remembered?

Celebrate life, beautifully and affordably.

Highland Funeral Home Scarborough Chapel

by Arbor Memorial

3280 Sheppard Avenue East, Scarborough, ON 416-773-0933 www.highlandfuneralhome.ca/Scarborough Arbor Memorial Inc.

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PATIENT AND FAMILY WELCOME GUIDE

Humphrey Funeral Home A.W. Miles – Newbigging Chapel is a full service family owned and operated funeral home for over 135 years. We pride ourselves in offering the finest in funeral, cremation and pre-planning services.

1403 Bayview Ave., Toronto, ON M4G 3A8 416-487-4523 | www.humphreymiles.com

It’s good to be home.

Circle of Care provides quality support for living comfortably and independently at home • Personal Support • Adult Day Program for Seniors with Dementia • Transportation • Visiting Hospice Let us help • Kosher Meals on Wheels you transition • Caregiver Support from hospital • Exercise & Falls Prevention Classes to home • Other Specialized Care Solutions

416-635-2860 | circleofcare.com Funded by:

Do you need a ride?

Safe, affordable, door-to-door transportation • Scheduled or occasional rides (pre-registration required) • Fares based on distance – no running meter • Wide service area, including downtown Toronto hospitals • Clean, comfortable vehicles; friendly, trained drivers We will • Monthly billing (subsidies may be drive you to available) your follow-up • Online ride requests via our website appointments irideplus.com

1-844-474-3301 | irideplus.com Funded by:

Lead agencies:

www.nygh.on.ca 31

DAILY/WEEKLY/MONTHLY RATES AVAILABLE

STARTING AT $69.95 PER NIGHT + TAX

• Newly Renovated Furnished (2) Bedroom Suites • Complimentary Internet and Telephone Service • Separate Kitchenette and Private Washroom • Convenience Store and Restaurant on Site • Full Housekeeping Services / 24hr. Front Desk • On-site Parking and Fitness Facilities (Fees Apply)

PROVIDING QUALITY CARE IN OUR COMMUNITY S IN C E 19 7 5 SHORT STAY CARE AVAI L ABL E PERITONEAL DIALYSIS (PD) PROGRAM – DAILY TREATMENT FOR RESIDENTS WITH RENAL DISEASE

We offer basic, semi-private and private accommodations along with a wide variety of services and in-home clinics.

CALL US NOW FOR MORE INFORMATION

416.536.1116

33 CHRISTIE ST. | TORONTO, ON | BLOOR & CHRISTIE

www.oneillcentre.ca

N O R T H

Your Choice, Your Healthcare Partners • Personal Care • Post-Surgery Care • Hospital Sitting • Homemaking • Medication Reminders • Safety Supervision

• Palliative Care • Dementia Care • Companionship • Family Respite • Escort to Appointments • And much more!

Services available 24 hours a day, 7 days a week

Y O R K

Welcome and Enjoy... ~ 294 Spacious Guestrooms and Suites ~ Complimentary WIFI ~ Swimming Pool, Fitness Facility & Full Service Spa ~ Restaurant/Lounge perfect for breakfast or watching the game ~ Minutes from Fairview Mall, a short drive to downtown Toronto and Billy Bishop and/or Pearson International Airport 185 Yorkland Blvd • Toronto • Ontario • M2J 4R2 Cheryl-Lynn Harrison | 416•493•9000 Ext 6888

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PATIENT AND FAMILY WELCOME GUIDE

Registered Provider of Veterans Independence Program (VIP) services

Call (647) 793-2525 today! www.nursehomecare.ca

Trusted Healthcare Services when and where you need them

Carefirst Transitional Care Centre Short Respite Stay Short stay respite care is available for individuals for the following purposes: • Recuperating from surgical procedures or medical conditions • Relieving caregivers who need a short break • Waiting for admission into long term care home facility

For detail information and fee schedule please contact us

Tel: 416-572-3838 Steeles Ave. E.

Silver Star Blvd.

Midland Ave

Kennedy Road

McNicoll Ave.

N

Finch Ave. E.

Where Care Always Comes First www.carefirstontario.ca

Carefirst One Stop Multi-Services Centre Carefirst Transitional Care Centre 300 Silver Star Blvd., Scarborough, Ontario M1V 0G2 Email: info@carefirstontario.ca

www.nygh.on.ca 33

Memory Care and Assisted Living Options Available

Celebrate Life With Us.

Queens Estate Retirement Residence

265 Queens Dr, Toronto M6L 3C6 Phone: 416-234-0363 queensestate@mettalifestyles.com

Greenview Seniors Residence 880 Lawrence Ave E, Toronto M3C 1P6 Phone: 416-445-2255 greenview@mettalifestyles.com

THE TORONTO DON VALLEY HOTEL & SUITES provides the comforts of home while you stay with us. All of our Guestrooms come with either two double beds or one king bed and stunning green space vistas. Our guests enjoy complimentary wireless internet, indoor & outdoor pools, sauna, steam room, and fitness centre.

Call or Go Online Today to Book! www.torontodonvalleyhotel.com | 1.877.474.6835

http://patientdirectory.ca

See this publication and more at:

34

patientdirectory.ca Quality Healthcare Publications

PATIENT AND FAMILY WELCOME GUIDE

www.facebook.com/patientdirectory.ca

reservations@tdvhotel.com

You have questions, we have answers At Revera, we understand it can be difficult navigating retirement living. We want to give you the information you need to decide what’s right for you or your loved one.

Call us to learn more about how we can help.

1-877-929-9222 • reveraliving.com

Who Better Understands the Loss of a Loved One? Located on the grounds of Holy Cross Catholic Cemetery, families can arrange all of their funeral, burial and cremation needs in one convenient location. We are dedicated to providing Catholic families with compassionate care consistent with the values of our faith.

Let us be there for you.

HOLY CROSS CATHOLI C FUN ERAL HOME 211 LANGSTAFF ROAD EAST | THORNHILL, ON

905-889-7467

catholic-cemeteries.com

www.nygh.on.ca 35

ALWAYS WITH YOU

Spectrum Health Care offers a range of customized services to help you at every step of your recovery.

Patient Transportation Wheelchair and stretcher transportation to and from the hospital Transportation to rehab, medical imaging and other care facilities Dialysis transfers

Home Health Care Personal support workers to help with recovery at home Post-surgery and wound care nursing services Escorts to medical appointments and errands In-home foot care

Senior Care Hospital bedside companion Friendly drop-in visits at home Live-in assistance and overnight services Driver assistance for appointments & errands House cleaning

1.844.339.8638 S P E C T R U M H E A LT H C A R E . C O M