PATIENT AND
FAMILY GUIDE
PATIENT AND FAMILY GUIDE
MARKHAM STOUFFVILLE
MARKHAM STOUFFVILLE
HOSPITAL
HOSPITAL
A MESSAGE FROM OUR PRESIDENT & CEO
At Oak Valley Health, we’re proud to be one of Ontario’s leading health care organizations. We have an amazing team of professional staff (including physicians, midwives, and dentists), staff and volunteers that strive to deliver highquality, patient-centred care to more than 437,000 patients each year.
This guide contains information on the services, programs and amenities available during your stay at Markham Stouffville Hospital.
We know that a stay in the hospital can be a frightening and stressful time for you and your family, and we are committed to going above and beyond to make your stay as comfortable as possible. Please feel free to discuss your care with the patient care coordinator or manager on duty in your unit at any time.
We value your input and want to hear what you have to say, so we can better understand what we’re doing right and what we can do better. We encourage you to share any comments you may have regarding your care, either during or after your stay, by calling us at 905-472-7141 or emailing us at patientrelations@oakvalleyhealth.ca.
Sincerely,
Jo-anne Marr President and CEO Oak Valley Health
Patient Declaration of Values
Patient Declaration of Values
People-centred care is an approach to health care that shapes our policies, programs, facility design, and staff day-to-day interactions. Our goal is to make sure our decisions respect your and all our patients’ needs, values, and preferences. Below are our four guiding principles:
People-centred care is an approach to health care that design, and staff day-to-day interactions. Our goal is to and all our patients’ needs, values, and preferences. Below
For more information, please visit oakvalleyhealth.ca or scan the QR code.
Patient experience office
Stouffville Hospital Foundation
Providing you with excellent patient care is at the heart of everything we do at Oak Valley Health. Our goal is to provide you and all our patients with the best care every day. We can do this by creating opportunities to support you and all of our staff, physicians, and volunteers on an ongoing basis. We support, develop, and implement strategies to improve the quality, safety, and efficiency of our services.
The Patient Experience Office is here to support you through your experience at the hospital and assist you with questions or concerns. Whether you have a complaint, a suggestion or a compliment, we’d like to hear your feedback. While in hospital, we encourage you to direct immediate inquires or concerns to your care team (staff nurse or resource nurse on your unit or outpatient care area), or discuss the matter with the manager or the attending physician. If you don’t feel satisfied after this, please feel free to contact the Patient Relations Specialist for assistance.
We want to hear from you
Patient and family feedback is incredibly important to us as we strive to provide an extraordinary patient experience. This includes conducting surveys to ask questions about your care and experience, and collecting the information to shape our PREMs (Patient Reported Experience Measures). By surveying our patients and families about experiences at Oak Valley Health, we are able to identify our areas of success and work on opportunities for improvement.
Oak Valley Health uses a real-time digital email survey through Qualtrics XM. This means that after consenting at registration to be contacted through email, you will receive a specific survey related to your care, to provide feedback after discharge. By connecting digitally, we will gain valuable insights in a timely manner, and further amplify the voices and experiences of our patients and families.
Compliments and concerns
If you have feedback about our care or have concerns, we would appreciate hearing from you. We work with physicians and administration in order to improve your experience at OVH.
You can contact the Patient Experience Office at 905-472-7141 or via email at patientrelations@oakvalleyhealth.ca
Share your care experience
Stouffville Hospital Foundation
Patient Experience Participant (PEP) Program
Patient Declaration of Values
At Oak Valley Health, listening and learning from our patients, families and members of our local communities is an important part of our honoured to care culture. PEPs are specialized volunteers embedded within our hospital. They contribute in a variety of ways to help us deliver an extraordinary patient experience by sharing perspectives, opinions, and providing input on decisions that improve quality of care.
People-centred care is an approach to health care that design, and staff day-to-day interactions. Our goal is to and all our patients’ needs, values, and preferences. Below
PEPs have active roles on councils, committees and working groups. Activities match individual skills and interests, and may include:
• Participating in focus groups and project teams
• Membership in hospital councils and operations committees
• Developing patient and family education and informational material
• Participating in human resource interviews for new hires
• Input on corporate and departmental strategic plans
• Internal and external engagement, including participation in community fairs and exhibitions
For more information, please visit oakvalleyhealth.ca or scan the QR code.
Your rights
Stouffville Hospital Foundation
Patients and families have the right to:
• Be treated with dignity and respect
• Have their health information treated with confidentiality
• Receive the safest, best care we can provide
• Be involved in their care planning and decisions about their care
• Ask about their care plan and have information shared in a way they can understand
• Know names, positions, titles, and professional relationships of everyone on their care team
• Have their needs met in a timely manner
• Share their experience and concerns with the health care team
Your responsibilities
Patient and families are responsible for:
• Treating everyone at the hospital with dignity and respect
• Identifying a care partner to communicate with other loved ones
• Asking questions until they feel they have all the information they need to make informed decisions
• Following their treatment plan as agreed upon in partnership with their health care team
• Notifying their health care team of changes in their health
• Respecting the hospital’s smoke free and scent/fragrance free policies
• Safeguarding their personal belongings; the hospital is not responsible for lost or stolen items
Stouffville Hospital Foundation
Protecting your privacy
Patient Declaration of Values
Oak Valley Health has an Office of Access and Privacy. It is committed to protecting the privacy of the clients we serve, while maintaining our accountability to the public through openness and transparency. We accomplish this by respecting the spirit and compliance requirements of the Personal Health Information Protection Act (PHIPA), 2004, and the Freedom of Information and Protection of Privacy Act (FIPPA), 1990.
People-centred care is an approach to health care that design, and staff day-to-day interactions. Our goal is to and all our patients’ needs, values, and preferences. Below
The Office of Access and Privacy is responsible for building and supporting the culture of privacy through interpretation, education, and guidance. We support and assist staff, physicians, patients, and families to ensure the protection of their personal information/ personal health information.
Contact info: Office of Access and Privacy 905-472-7373 ext. 6004 or 2183.
Stouffville Hospital Foundation
Our three locations (Markham, Uxbridge, RCC)
Markham Stouffville Hospital
Uxbridge Hospital
Reactivation Care Centre
• Lot 1 - Main entrance/ link lobby • Lot 3 - C. Donald Brodie Medical Centre • Lot 6 - Emergency Department (ED)
parking pass (H Pass)
Lot 1 - Main entrance/ link lobby
30 minutes: ............... $4
About the H Pass
Lot 3 - C. Donald Brodie Medical Centre
........................... $18.75
in/out pass: ............. $281.25
• Transferable between patients and caregivers
Lot 6 - Emergency Department (ED)
• Equipped with in-and-out privileges throughout a 24-hour period
• Good for one year from the date of purchase
• Patients and visitors will be able to purchase the H pass from the parking office located in Visitor Lot #1.
Lot #3
• Lot 1 - Main entrance/ link lobby
• Lot 3 - C. Donald Brodie Medical Centre
• Lot 6 - Emergency Department (ED)
30 minutes: ...............
YOUR ESSENTIALS
Stouffville Hospital Foundation
ROOM AMENITIES
Stouffville Hospital Foundation
Location & extension #
Each room has one over-bed table, two chairs, a night stand and a closet for personal items.
Meals
Oak Valley Health offers the following meal options:
• Vegetarian
• Vegan
• Halal
• Kosher
• Gluten-free
Dietary needs should be discussed as soon as possible with your healthcare team – please speak to your primary nurse or physician to make a request.
Television and telephone services
Television and telephone services are available for rental. To activate the service, dial 6960 from the bedside phone or turn on the TV for instructions. Pocket talkers are available to support individuals with a hearing impairment.
Stouffville Hospital Foundation
YOUR CARE TEAM
Therapeutic recreation specialist
“I use leisure activities to improve your physical, cognitive, and emotional well-being.”
Dietitian
“I manage your nutritional care needs to improve or maintain your nutritional health.”
Physician
“I help prescribe the treatment plan to ensure you’re on track toward your health goals.”
Physiotherapist
“I help maintain and improve your physical abilities.”
Discharge planner/ transition navigator
“I support you to ensure you have the right care as you transition from hospital to home or another care setting.”
Ontario Health atHome care coordinator
“I plan for the service for you to get better at home.”
Rehabilitation assistant
“I assist the physiotherapist and occupational therapist to continue with your exercise programs and daily activities.”
Nurse
“I take care of your medical and personal care needs while in the hospital.”
Occupational therapist
“I help increase your safety and independence in your daily activities.”
Speech language pathologist
“I help manage your swallowing and communication difficulties.”
Pharmacist
“I review your medication needs during your stay.”
Nurse practitioner
“I have expertise in caring for patients who are elderly and I support the physician and team with my recommendations for care”.
Patient
“I receive medical treatment and play an important role in my own recovery.”
Personal support assistant
“I assist you and your nurses with daily care needs.”
Patient flow coordinator
“I help coordinate your journey home.”
Stouffville Hospital Foundation
Essential Caregiver Program
At Oak Valley Health, we appreciate the impact of family, friends and caregivers on patient experience and safety. The Essential Caregiver Program was developed to safely reintegrate loved ones in the patients care throughout their hospital journey.
Essential caregivers are chosen by the patient to assist with patient care and wellbeing while in the hospital and they are considered to be an integral part of the care team.
Are essential caregivers different than visitors?
Yes! General visitors have an important social role, but are limited to specific visiting times. Essential caregivers are much more than casual visitors as they come to the hospital to assist with the daily care requirements of the patient. They are given special education and may provide support beyond normal visiting hours.
What does the role include?
• Emotional support and physical presence to promote patient well-being
• Assistance with activities of daily living such as feeding, mobility, personal care and hygiene
• Support with communication impairments such as hearing, visual, or speech, or cognitive impairments such as memory
• Assistance for the patient to connect with family or friends through technology
• Support in helping the patient with care planning, decision making and eventual discharge planning
For more information, please visit oakvalleyhealth.ca or scan the QR code.
PARTNERING WITH FAMILIES
Stouffville Hospital Foundation
Family presence
We know how important it is for you to have your family members and partners in care involved in your care and care planning. Our family presence policy expands on the standard visiting hours to 24/7 access for partners in care, allowing them to spend more time with you.
possible, please remember to bring:
General visiting hours are 11 a.m. – 8:30 p.m. During this time visitors may come and provide well wishes to you.
Between the hours of 10 p.m. and 6 a.m. daily, MSH will observe quiet time to help you get the rest you need.
Generally, visiting hours are 11 a.m. to 8:30 p.m. Some exceptions may apply at the discretion of the unit or department. If arriving after general visiting hours, please enter through the Emergency Department.
A care partner is an individual who is…
• Identified by you, to be the primary person involved in your care
• The primary communicator with our health care team
• Someone who will be involved in your care planning and decision making
Ask
Non-skid footwear
Ask the names of all health care providers and what they do. Page 17 has a list of all of the providers you may meet during your stay.
Contribute
Provide important information that health care providers might need to know. Where appropriate, participate in bedside shift handover or discharge planning meetings.
Provide support
Take notes
Phone/tablet or other device
Write down questions and answers to help you remember important information. There is space for notes on page 27.
Stay safe
• Write down all medications including their names, purposes, when to take them, etc. See page 23 for more information on medication management
• Ask for instructions in writing, in words you understand
• Speak up and tell your health care team if you are concerned about a change in your/your loved one’s wellbeing
Discuss how care partner(s) may help with routine care as well as other opportunities for them to be present during critical illness, uncomfortable procedures, before/after surgery, etc.
SAFETY
Stouffville Hospital Foundation
SAFETY
Clean hands save lives! Hand washing is a simple way for everyone at the hospital to prevent the spread of germs and bacteria. Clean your hands often, especially before entering and exiting patient care areas. Use alcohol-based hand sanitizer or soap and water if your hands are visibly soiled.
How to properly wash your hands:
Clean hands save lives! Hand washing is a simple way for everyone the spread of germs and bacteria. Clean your hands often, especially exiting patient care areas. Use alcohol-based hand sanitizer or
How to properly wash your hands:
How we keep you safe
Patient identification
To ensure that the right patient is getting the right treatment every time, we will check your armband ID frequently and ask you for your name and date of birth.
Routine practices
We keep you safe by using universal precautions, also known as routine practices, for every patient, every time. These practices can include hand washing, use of personal protective equipment (gloves, gown, or mask), and cleaning.
How we keep you safe
Additional precautions
Patient identification
Additional precautions are initiated when patients present with certain symptoms and disease conditions.
All visitors must check in with the nursing station before entering rooms where additional precaution signs have been posted.
To ensure that the right patient is getting we will check your armband ID frequently date of birth.
Routine
practices
We keep you safe by using universal precautions, routine practices, for every patient, every include hand washing, use of personal protective (gloves, gown, or mask), and cleaning.
Scan this QR code to watch a video on hand washing.
Your role in safety
Stouffville Hospital Foundation
To prevent blood clots you can:
• Follow the treatment provided by your care team. This may include:
• Taking a blood thinning medication
• Wearing special stockings to improve blood flow
• Moving your legs often and walking as soon as your care team says it’s safe
• Letting your care team know if you have pain, tenderness, redness and/or swelling
• Letting your care team know if you have pain in your chest, back, or ribs that may worsen when taking a deep breath
To prevent pressure injury:
• Check your skin often and report any changes, such as redness, pain or blisters (paying special attention to areas of pressure like your heels and buttocks)
• As much as you can, change your position at least every two hours when in bed
• Try to keep your skin moisturized
To ensure you are practicing safe mobility while in hospital:
• Ask about how you can conduct your daily activities in a safe manner and achieve your mobility goals
• Sit up in a chair for your meals or when you have visitors
• Walk to the bathroom and around the unit, either alone if you are able, or with help
• Do exercises in bed on your own throughout the day
FALLS PREVENTION
SAFETY
Your partner in preventing falls
Falls are serious and can even be life-threatening. Your safety and well-being are top priorities, and your participation in preventing falls is crucial.
Reviewing the Bedside Fall Prevention Tool with your caregiver daily is essential. This tool is offered in multiple languages for your convenience. Please ask our health care team about our available resources.
Clean hands save lives! Hand washing is a simple way for everyone the spread of germs and bacteria. Clean your hands often, especially exiting patient care areas. Use alcohol-based hand sanitizer or are visibly soiled.
How to properly wash your hands:
How we keep you safe
To ensure that the right patient is getting we will check your armband ID frequently date of birth.
use of personal protective (gloves, gown, or mask), and cleaning.
For safe medication use:
For safe medication use:
Stouffville Hospital Foundation
• Tell your care team about all medications you are taking (including non-prescription medication, herbals, vitamins, etc.) and bring your medications with you to your pre-operative appointments in the original containers
• Tell your care team about all medications you are taking (including non-prescription medication, herbals, vitamins, etc.) and bring your medications with you to your pre-operative appointments in the original containers
• Tell your care team about any medication allergies or reactions to drugs
• Tell your care team about any medication allergies or reactions to drugs
• Talk to your care team first before taking any of your medication while in hospital
• Talk to your care team first before taking any of your medication while in hospital
• Ask to speak to a pharmacist if you have any questions about your medications
• Ask to speak to a pharmacist if you have any questions about your medications
• Ensure you understand when and how to take your medications before you go home
• Ensure you understand when and how to take your medications before you go home
Stouffville Hospital Foundation
SAFETY
QUESTIONS TO ASK ABOUT YOUR MEDICATIONS
when you see your doctor, nurse, or pharmacist.
Clean hands save lives! Hand washing is a simple way for everyone the spread of germs and bacteria. Clean your hands often, especially exiting patient care areas. Use alcohol-based hand sanitizer or are visibly soiled.
How to properly wash your hands:
How we keep you safe
Keep your medication record up to date.
Remember to include: drug allergies vitamins and minerals herbal/natural products all medications including non-prescription products
Patient identification
Ask your doctor, nurse or pharmacist to review all your medications to see if any can be stopped or reduced.
To ensure that the right patient is getting we will check your armband ID frequently date of birth.
Visit safemedicationuse.ca for more information.
Routine practices
We keep you safe by using universal precautions, routine practices, for every patient, every include hand washing, use of personal protective (gloves, gown, or mask), and cleaning.
HOSPITAL AMENITIES AND SERVICES
Stouffville Hospital Foundation
AMENITIES AND SERVICES
Visiting hours
For the most up-to-date visiting hours and to read our visitor policy, visit oakvalleyhealth. ca
WiFi is available free of charge. Connect to MSHPatient-and-VisitorWiFi in your device’s WiFi settings.
WiFi Spiritual care
We offer spiritual care for people of all faiths. Religious services are available upon request. Our meditation/prayer room is available for use in building A, level 2.
Language interpreter
WiFi is available free charge. Connect to MSHPatient-and-VisitorWiFi in your device’s WiFi settings.
For non-English speaking patients, interpretation services are available 24/7. Ask your care team about this service.
We offer spiritual care for people of all faiths. Religious services are available upon request.
iPads are available for patients to connect with family.
Our meditation/prayer room is available for use in building A, level 2.
Dale’s Pharmacy is located in the C. Donald Brodie Medical Centre next to the hospital at 377 Church Street.
Food options:
The Waiting Room Cafe
Level 2, building A
iPads are available for patients to connect with family.
Level 1, C. Donald Brodie Medical Centre (377 Church Street)
Here, you can fill your prescriptions, purchase over-thecounter medications, as well as a selection of refreshments, and other items.
Pharmacy
Full service, level 2, building A (main lobby)
Dale’s Pharmacy is located in the C. Donald Brodie Medical Centre next to the hospital
Kiosk: 24-hour service, level 1, building B (next to Emergency Department)
at
Pharmacy
ENSURING YOUR SAFE DISCHARGE
ENSURING YOUR SAFE DISCHARGE
Did you know...
Our discharge times are before 11 a.m.
Did
you know... Our discharge times are before 11 a.m.
• Hospital discharge time is before 11 a.m.
• Your care team will help prepare you for discharge
• This helps reduce wait times for other patients
We appreciate your co-operation.
Home First: Recovering safely at home
Our “Home First” approach helps patients recover safely at home after a hospital stay. When you’re medically stable but need extra help, we connect you to community services for ongoing care after discharge. You’ll receive a personalized care plan and any necessary resources so you leave fully prepared. If needed, you can always return to the hospital for further care. Home First helps prevent unnecessary hospital time, reducing risks and keeping you close to family and your daily routine.
• Hospital discharge time is before
• Your care team will help prepare for discharge
• This helps reduce wait times for
Stouffville Hospital Foundation
BEFORE YOU ARE DISCHARGED, ASK US ABOUT...
Your transition plan
1. How do I obtain a copy of my transition plan or discharge summary?
2. Once I’m at home, who should I contact if I have questions about my plan?
Your medication
3. Have any medications been added, stopped or changed, and why?
4. What medications do I need to keep taking, and why?
Home and community care
5. Will I need home care or personal support care? How soon and how often will I receive this help?
6. Who can I call if I have problems getting the right kind of care at home when I need it?
Follow-up appointments
7. Do I need to follow up with my family doctor or other health care provider once I am home? Are these appointments booked for me? If not, who will provide me with the contact information?
8. Who can I call if I have other questions or concerns about my recovery?
Changes to your routine at home
9. What symptoms are normal for my health condition? When and who should I call if symptoms aren’t normal?
10. How long will it take to get back to my normal daily activities? What do I need to do?
& DISCHARGE
ENSURING YOUR SAFE DISCHARGE
Transition plan
Medication
Did you know...
Home and community information
Follow-up appointment contacts
Changes to my routine
Our discharge times are before 11 a.m. • Hospital discharge time is before • Your care team will help prepare for discharge • This helps reduce wait times for
Stouffville Hospital Foundation
CARE NEEDS AT HOME AFTER A HOSPITAL STAY
My appointments
Call 905-472-7601 if you have not received an appointment within three days following discharge, or want to make changes.
Clinic:________________________
Date:____________ Time: _______
Clinic:________________________
Date:____________ Time: _______
Clinic:________________________
Date:____________ Time: _______
Clinic:________________________
Date:____________ Time: _______
Book an appointment with your family physician within one week following your discharge, or as otherwise instructed.
How
you
might feel and what to do
How are you feeling: What to do:
• Shortness of breath
• Chest pain
• If symptoms that brought you to the hospital worsen Call 911, do not drive yourself to the hospital
If you recently had surgery and experience: You should:
• Fever
• Excessive vomiting
• Difficulty going to the bathroom
• Redness or drainage from an incision
Monday - Friday, 8 a.m. - 4 p.m. Call 905-472-7373 ext. 6233
After hours/on the weekend Visit your family doctor, closest urgent care centre, or Emergency Department
Community Health Clinic
Stouffville
5402 Main Street, Unit 5, Stouffville
Monday-Friday from 9 - 4 p.m.
Uxbridge
4 Campbell Dr., Oak Tree Medical Building (Building B), Uxbridge
Monday-Thursday from 8:30 a.m. - 4:30 p.m.
Friday from 8:30 a.m. - 12:30 p.m.
For individuals of all ages
Adult care services
Children’s rapid access
PATIENT CONNECT
Stouffville Hospital Foundation
Provide your email address at registration
How Patient Connect works
Two ways to enroll:
Visit www.msh.on.ca and click on ‘Patient Connect’
Patient Connect is an online tool that gives patients and families of Oak Valley Health, Stevenson Memorial Hospital and Southlake Regional Health Centre access to their health care information 24/7.
FAQs
Complete enrollment questionnaire
• Provide your email address at registration in the main lobby, at the Emergency Department or in your clinic
• Enroll in the Health Information Department
How does Patient Connect access my health information?
Watch for an email with the link to complete your personal login information
How Patient Connect works
Store your login information securely
CONTACT US: 1-877-733-5033
Information comes from your hospital’s electronic health record and is added by your health care providers during your hospital visit. Patient Connect only contains a portion of your medical record. Information not available online can be requested from the Health Information Management (HIM) department.
Explore your health information
Markham Stouffville Hospital
Health Information Department Building A, level 1, room A1681 381 Church St. Markham, ON L3P 7P3
HEALTH INFORMATION
Lab results
Patient Connect is an online tool that gives patients and families of Markham Stouffville Hospital, Stevenson Memorial Hospital and Southlake Regional Health Centre access to their health care information 24 hours a day, seven days a week.
Hours: 8 a.m. - 4 p.m. Monday – Friday www.msh.on.ca
You only need to enroll once to access your health information.
M-BROPCCHO (9/19)
How do I request health records not available in Patient Connect or how do I get a paper copy of my records?
FAQs
A Consent to Release for Personal Health Information form needs to be completed. A copy of the from can be found on our hospital website. Please note, charges may apply per request. For more information, please contact the HIM Department at 905-472-7373 ext. 6216
Diagnostic imaging reports (not images)
Other reports
Visit history
Connecting to your health online
Allergies
Medications prescribed on discharge and medications used at home
APPOINTMENTS
View upcoming appointments and procedures
How does patient age affect portal access at Markham Stouffville Hospital?
Can my family or friends access my Patient Connect account?
How does Patient Connect access my health information?
0-13 years of age
• Parent/legal guardian will be granted complete access to the child’s Patient Connect record.
Family or friends (called proxies) can access your portal account information only if you choose to share your account. Access information will be viewable to primary account holder.
Is my information safe?
Information comes from your hospital’s electronic health record and is added by your health care providers during your hospital visit. Patient Connect only contains a portion of your medical record. Information not available online can be requested from the Health Information Department (HIM).
You only need to enroll once to access your health information from all three hospitals.
• Parent/legal guardians must visit our HIM to obtain access.
14-15 years of age
• Patient authorization is required for the parent/legal guardian to obtain a proxy account for the minor child.
Yes. Portal passwords are encrypted and our web pages are written so that they cannot be copied. You and your authorized proxies are the only ones who can access your health information in the portal.
Can my family or friends access my Patient Connect account?
You can give family members or friends (called proxies) access to your information on the portal. You control who can access what information and see who has looked at this information.
• At any point, a minor patient between these ages may request removal of a proxy’s access to their account.
16 + years old
• Parent/legal guardian’s access is automatically removed at age 16.
• The patient must re-consent to grant parent/ legal guardian access to their child’s Patient Connect record.
Stouffville Hospital Foundation
All our systems and procedures are compliant with and guided by the Personal Health Information Protection Act of Ontario. Patient Connect has privacy and security safeguards in place to ensure your health information is protected.
Visit oakvalleyhealth.ca for privacy and password tips.
How does patient age affect portal access at Oak Valley Health?
0-13 years of age
Enrollment is easy:
Provide your email address at registration
Visit www.oakvalleyhealth.ca and click on ‘Patient Connect’
ENSURING YOUR SAFE DISCHARGE Did you know... Our discharge times are
• Parent/legal guardian must contact Health Information Management to sign an Authorization for Proxy Access to Patient’s Health Information consent form to obtain access to the child’s patient connect record.
14 + years of age
• Parent/legal guardian’s access is removed.
• The patient must re-consent to grant parent/legal guardian access to their Patient Connect record.
Who do I call if I have questions about my Patient Connect account?
For all questions or concerns about Patient Connect, call the support line between 8 a.m. and 4 p.m. Monday to Friday (excluding statutory holidays) at 1-877-733-5033.
How can I access Patient Connect with my mobile device?
First enroll in Patient Connect, then:
• Download the free MEDITECH MHealth app from the Apple Store or Google Play
• Once installed, open the MEDITECH MHealth app
• A pop-up message requesting access to your location services appears. Select ‘yes’
Make sure the location services in your device settings is set to ‘on’
• Click Patient Connect - Oak Valley Health
• Log in with your username and password
• From the home screen menu you can access your health information
Dr. Sam Babak
SUPPORTING ADVERTISERS INDEX
Markham Stouffville Hospital is grateful to all advertisers for helping to make this directory possible. Please note that an advertisement in this directory does not imply an endorsement by Markham Stouffville Hospital.
Pharmasave
•
•
www.oha.com/patientsafetytips
Always with you!
Our compassionate caregivers are here to bring comfort, care, and confidence as you transition from hospital to home.
We can support you with any of the following:
• Friendly companionship through regular drop-in visits.
• Overnight stays to ensure the safety and comfort of loved ones.
• Transportation support for errands, appointments, and outings.
• 24/7 live-in care for constant support and peace of mind.
• Home maintenance assistance, including cleaning and handiwork.
• Free senior living consultation and placement guidance.
info@progenics.ca
Monday - Thursday: 9am - 9pm
Friday: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 12pm - 4pm