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COMPLIMENTARY COPY - PLEASE TAKE HOME

PATIENT and FAMILY

INFORMATION GUIDE Tel: (519) 822-5350 115 Delhi Street Guelph, ON N1E 4J4 www.gghorg.ca


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Patient and Family Information Guide


Welcome to Guelph General Hospital Dear Hospital Patients and Visitors, Coming to hospital can be a stressful time in your life. At Guelph General Hospital we strive to make your experience as positive as possible. We are committed to providing high quality, safe and efficient care for you and your family. During your stay with us we will work with you to meet your needs for care and comfort. If at any time you need any information about your care, please don’t hesitate to ask any member of our dedicated and professional staff. We appreciate hearing from you. From your comments we learn what we do well and what we can do better. There are many ways to share your experiences while here or after your stay. You can share them directly with a member of our healthcare team or you can email our Coordinator of Patient Relations at patient.representative@gghorg.ca or call ext. 2815. We are extremely proud of our Hospital and work tirelessly to support our mission: “To provide the highest quality of care and experience for patients and their families.” Again, welcome. We look forward to caring for you during your time with us. Marianne Walker, President and CEO

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Patient and Family Information Guide


Table of Contents Gifts of Gratitude.................................. 2 Welcome................................................ 3 Vision, Mission and Values................... 4

Hospital Services

Admitting.............................................. 6 Advanced Healthcare Directives (Living Will, Power of Attorney).......... 6 Alternate Level of Care......................... 6 Appliances............................................. 6 ATM Banking Machine........................ 6 Balcony Bistro....................................... 6 Balloons................................................ 7 Billing Services..................................... 7 Boutique................................................ 7 Cafeteria................................................ 7 Chaplain/Chapel.................................... 7 Compliments/Concerns......................... 7 Consent to Treatment............................ 8 Diagnostic Imaging/X-ray.................... 8 Diaper Changers.................................... 8 Discharge Information.......................... 8 Donations.............................................. 9 Elevators................................................ 9 Emails................................................... 9 Falls Prevention....................................10 Family/Respite Rooms.........................10 Finding a Family Doctor......................10 Fire Exits..............................................10 Flowers.................................................10 Food Services.......................................10 Gift Shop..............................................11 Hand Hygiene ......................................11 HELP Program.....................................11 Identification....................................... 12 Infection Control................................. 12 Information Desk................................ 12 Internet................................................ 12

Interpretation Services........................ 12 Library Services.................................. 12 Lifeline.................................................13 Living Will...........................................13 Mail......................................................13 Medications..........................................13 Mutual Respect and Tolerance.............13 Newspapers..........................................13 Parking.................................................14 Patient Email Service...........................14 Power of Attorney................................14 Pressure Injury/Ulcer Prevention.........14 Privacy.................................................15 Registration..........................................15 Safety Tips...........................................15 Scented Products..................................15 Security................................................16 Smoking...............................................16 Spiritual and Religious Care................16 Taxis.....................................................16 Telephones and Televisions..................16 Tim Hortons.........................................17 Transportation......................................17 Upgrading Your Room.........................17 Valuables..............................................18 Vending Machines...............................18 Visiting Hours (open)...........................18 Volunteer Services...............................19 Web site................................................19 What to bring to the Hospital...............19 WiFi Service for Patients and Visitors...19

Meet Our Healthcare Team................ 20 Donations........................... 22 Community Supporters...... 23

PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change. Updated April 2018

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Hospital Information Admitting

When you are admitted it is important the Hospital has all your information including insurance information. See “What to Bring to the Hospital.”

Advanced Healthcare Directives (Living Will, Power of Attorney)

Advance care planning is about expressing your wishes, while you are capable, about how you wish to be cared for in the future. It is also about giving someone you trust information regarding your wishes and the authority to make decisions for you in the future if you are not capable of doing so yourself. At a time when you are not capable of making decisions the person legally responsible for making decisions for you is called a Substitute Decision Maker. A Power of Attorney is a document naming the person you wish to be your Substitute Decision Maker. A copy of your Advance Care Plan or Power of Attorney documentation may be requested to assist your team in planning for your care. If you have questions about Advanced Care Planning or Powers of Attorney, or if you have a document prepared, please inform your health care team.

Alternate Level of Care

There may come a time when your health has improved to a point that you no longer need to be in an acute care hospital but you may require another program before returning home, such as a rehabilitation program or a different level of care such as a retirement home or nursing home. This is referred to as waiting for an Alternate Level of Care (ALC). During your hospitalization your health care team will be reviewing with you the options available from hospital, based on your individual functional needs, and assist you with the process. As your needs change your team will update you on any changes to recommendations.

Appliances

For safety reasons, electrical appliances such as hair dryers and plug-in radios are not permitted in the Hospital. There are safety approved hair dryers available on the units. Rechargeable razors are allowed.

ATM Banking Machine

Bank machines are located in the main lobby on Level 1 and in the Emergency Department on Level 3.

Balcony Bistro

The Bistro includes a Tim Horton’s and is located on Level 2 beside the main elevators. It is open weekdays from 6 a.m. to 7 p.m. On weekends, it is open from 6:30 a.m. to 11 p.m. A Tim Hortons Café Express is located just inside the Delhi Street entrance on Level 3. It is open weekdays from 6 a.m. to 11 p.m., weekends from 8 a.m. to 3 p.m.

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Patient and Family Information Guide


Balloons

Only foil balloons are allowed in the building. Latex balloons are not allowed as they can cause severe allergic reactions in some people.

Billing Services

The Ministry of Health and Long-Term Care does not pay for all services and items related to your health care. Some of the items you can expect to pay directly for are: • • • • •

Preferred accommodation (semi-private or private rooms); Assistive devices such as crutches, slings, casts, braces; Cosmetic surgeries; De-listed procedures; and Ambulance rides.

Hospital bills can be paid either at our Information Desk in the main lobby, online at www.gghorg.ca, or by telephone. Payments by telephone can be made 24 hours a day by calling toll free 1-855-329-5684. Online and telephone payments accepts AMEX, Visa, Visa Debit, MasterCard and MasterCard Debit

Boutique

The Hospital’s gift shop is located in the main lobby. The Courtyard Boutique is run by volunteers and can be called at ext. 2246. It is open Monday to Thursday, 10 a.m. to 6 p.m., Friday, 10 a.m. to 8 p.m., Saturday, 2-5 p.m. and Sunday, 11 a.m. to 2 p.m.

Cafeteria

See Balcony Bistro.

Chaplain/Chapel

Our Multifaith Chapel is a quiet, reflective space for everyone and is located on Level 5, room 5078. Our Chaplain can be contacted at ext. 2253 and offers support to people of all religious faiths and to those who are not affiliated with any particular religion. Assistance is also available to help you contact members of your own faith community.

Compliments/Concerns

There are three ways you can share your concerns and/or compliments. 1. If you are still in hospital, it is always best to start by speaking with the staff who are caring for you or your family member. 2. You can also speak with the Resource Nurse or you can contact the Director of the Unit where your care is being provided. Please contact the hospital at (519) 822-5350 and switchboard will connect you with the appropriate Director or with the Director-on-Call if it is after hours. 3. No matter where you are you can always contact our Patient Relations, Quality and Patient Safety Team. It can be reached at 519-837-6440, extension 2815 or by emailing patient.representative@gghorg.ca We also seek out your feedback through surveys. A member of our volunteer team may come see you to ask you questions such as: www.gghorg.ca

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• Overall, how would you rate your health care and treatment? • How would you rate your ability to contact care providers when needed? • How often did you feel that things were explained in a way you could understand? • What change could we make that would positively impact your health care experience? If we don’t come see you and you want to provide this feedback, please call at x2393 to ask for a survey visitor. Or, if you have a smartphone or tablet you can complete the survey on your own by going to: https://tinyurl.com/ydzbk423 Finally, you may receive a postcard or envelope containing a longer survey to be completed once you leave the hospital. These surveys are available across Canada, used by hospitals to identify opportunities for improvement, and to see how we compare to other hospitals. While these surveys are long, they give us a great deal of information – we would very much appreciate you taking the time to complete it. In doing so, you’re helping us improve. Thank you for being a partner, for sharing with us and helping us be better.

Consent to Treatment

Guelph General Hospital is committed to a process that helps staff and patients in making difficult decisions. During your hospitalization you may be asked to sign consents for tests, procedures and treatments. Before signing a consent, be sure you understand all risks and benefits. If you require more information or have questions, please speak with your physician or inform another member of your healthcare team of your concerns. You have the right to accept or decline treatment but make certain you are fully informed before making any decisions.

Diagnostic Imaging/X-ray

Diagnostic Imaging is located on Level 3. It provides a full range of services by referral including x-rays, MRI scan, ultrasound, mammography, bone mineral densitometry, Nuclear Medicine and CT scan.

Diaper Changers

Diaper changers are provided for your convenience in many of the men’s and women’s washrooms.

Discharge Information

Discharge time is 9 a.m. This allows time to prepare your bed for the next patient. As part of planning for your discharge, you and your family or caregiver may meet with Social worker or a Care Coordinator from the Waterloo Wellington Local Health Integration Network (WWLHIN) to help prepare the support that you might need to return home.

Some supports that you might need at home could include:

• Nursing, therapy and personal care services provided through the WWLHIN

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• Day programs, meal programs, transportation, light housekeeping, and others provided by Community Support Service agencies • Assessment and planning for long-term care placement • Help from family members and friends • Services that can be paid for privately, or through insurance In some cases, if you need more time to help you recover your strength before you go home, you healthcare team may suggest a short stay in a transitional care program or an alternate care facility, such as an inpatient rehabilitation program, where you can continue your recovery. If you are considering placement into a long-term care home, your healthcare team will plan for the help you will need to return home while you wait. When leaving, please make sure that you have all of your belongings and hospital cards, as well as post-hospital instructions and prescriptions as needed. It is important you understand all instructions about your medication, diet, activity and return appointments. If you are unsure about anything, please ask your healthcare provider before you leave. There may come a time when your health has improved to the point you no longer need to be in hospital but you are waiting to be transferred to another healthcare facility for complex continuing care, rehabilitation, retirement or nursing home care. The Ministry of Health and Long-Term Care directs acute care facilities to charge a daily co-payment fee for patients waiting for a bed in a complex continuing care or nursing home facility. If you are a patient waiting for complex continuing care or nursing home bed you may be required to pay this fee based on your monthly income. This fee is to help cover the cost of accommodation and meals. A social worker will be available to speak with you about the payment requirements.

Donations

Much of the good care you receive during your hospital stay is made better through contributions made to The Foundation of Guelph General Hospital. The Hospital has depended on the support of the community since it was established in 1875, and today, donations allow the Hospital to purchase equipment that helps our healthcare team provide quality patient-centred health care. If you would like to make a donation while in Hospital, call extension 6422 and someone from the Foundation will come by your room to drop off a donation envelope or directly accept your donation, depending on your wishes. Otherwise, there are numerous ways to donate. You can call (519) 837-6422 or send mail to The Foundation of Guelph General Hospital, 115 Delhi St. Guelph, ON, N1E 4J4 or visit the Foundation’s website at www.gghfoundation.ca

Elevators

Please use the main elevators to get to patient care areas. During a fire alarm, all elevators return to their lowest level and open their doors.

Emails

See Patient Email Service.

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Falls Prevention

Did you know that falls are a major health concern for the elderly? They are a leading cause of injury that can lead to death for this age group. Falls can cause head injuries, broken bones, reduced mobility, and increased fear. Unfortunately, 40 per cent of nursing home placements occur as a result of falls. At GGH, we take falls seriously and do what we can to help reduce the risk of falls. Patients too can play a role in making sure they don’t fall. For example, tell the nurse if you are in pain, or feel dizzy or thirsty. Ask for help to get up and moving. Finally, be sure to use your call bell should you need help.

Family/Respite Rooms

The Hospital has respite rooms available for family members of critically ill or palliative patients. These rooms can be used during the critical period when family want to be present 24 hours a day. Each room has a double bed, kitchenette, TV/VCR and bathroom with shower. To find out if a room is available, ask your healthcare provider.

Finding a Family Doctor

In Guelph, there are two ways to find a Family Doctor. The first is to apply directly through the Guelph Family Health Team. The majority of local Family Doctors are members of that team. To connect with Family Doctors outside that team or outside of Guelph, you can apply through the Province’s dedicated web page: www.ontario.ca/page/find-family-doctor-or-nurse-practitioner

Fire Exits

Fire exits are clearly marked throughout the building. During a fire alarm, all elevators return to their lowest level and open their doors. All fire doors will automatically close whenever the fire alarm is activated. Once the “all clear” is announced on the overhead speaker system, all fire and smoke barrier doors will be manually opened by staff. During a fire alarm, remain in your area and do not move through the Hospital unless directed by staff or Fire Department personnel.

Flowers

Lightly scented flowers are welcome. Strongly scented flowers such as hyacinths and lilies are not permitted anywhere in the Hospital as many people are allergic to them. Flower arrangements are available in the Courtyard Boutique on Level 1.

Food Services

If you follow a special diet, let us know when you arrive. If you are on a special diet and plan to have food brought in by family or visitors, please tell your healthcare provider or food services staff member. We need to make sure it fits in with your healthcare plan. If you would like to talk to a dietitian while you are here, let your healthcare provider know.

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Patient and Family Information Guide


Gift Shop

The Hospital’s gift shop is located in the main lobby. The Courtyard Boutique is run by volunteers and can be called at ext. 2246. It is open Mondays to Thursday from 10 a.m. to 6 p.m., Fridays from 10 a.m. to 8 p.m., Saturdays 2 to 5 p.m. and Sundays 11 a.m. to 2 p.m.

Hand Hygiene

Hands are the main way that germs are spread. Germs are often harmless but they can also make you sick. Hands pick up germs from touching other people, things such as doorknobs and light switches, and by coughing or sneezing into your hands. Patients, family members, visitors and healthcare professionals all have a role to play in preventing the spread of germs in the hospital. There are two ways to clean your hands - by using an alcohol-based hand rub (hand sanitizer) or soap and water.

Hands should be cleaned: • • • • •

Before eating or touching food After using the toilet, bedpan or commode After blowing your nose, coughing or sneezing Before leaving your room When entering your room

Visitors should clean their hands when they come into the hospital and: • • • •

Before entering and after leaving your room Before helping you with your meal Before going to visit or help another patient After removing gown, gloves, and/or mask worn for patients in Additional Precautions

As part of our commitment to provide the highest quality care and experience to our patients and their families, the Hospital would like to invite you to ask staff caring for you if they’ve cleaned their hands.

HELP Program

The Hospital Elder Life Program is designed to improve the hospital experience for elderly patients. Its main goal is to keep elderly patients thinking clearly and moving as well as possible during their hospital stay so that they can return home as soon as possible. A team of staff works with patients and their family or friends to make sure they receive the best care during their hospital stay. Our HELP team includes an Elder Life Specialist, a senior-focused Nurse Practitioner, as well as specially trained volunteers. If you have any questions, please call ext. 2443.

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Identification

It is important staff always be able to identify patients. During the admission process, you will receive an identification bracelet to be worn at all times. Newborns and new dads also receive an identification bracelet. Staff, physicians and volunteers are identified by their name badges.

Infection Control

Frequent hand washing and cleaning your hands with hand sanitizer found throughout the Hospital are the most effective ways to prevent the spread of germs and infectious illnesses. Visitors who are feeling unwell are asked to not visit in person and to call instead. If someone planning to visit you have any of the following new or unexplained symptoms – cough, fever, runny nose, sore throat or diarrhea – please ask them not to visit. If the nurses or doctors have put you in special precautions because of a suspected or confirmed condition, we asked that all visitors follow the instructions that are on the sign that will be posted on the door to your room.

Information Desk

The Information Desk/Switchboard is located in the main lobby on Level 1 and is staffed 24 hours a day, seven days a week.

Internet

The Hospital offers a free WiFi service called GGH-Guest throughout the building. Connecting is simple and is similar to any other WiFi hotspot. Just select GGH-Guest from the available wireless networks and open your Internet browser. You will be directed to a page where you can choose between English or French and view the Terms & Conditions before connecting and surfing.

Interpretation Services

Interpretation services are available 24/7 over the telephone. We are able to access over 400 languages using our over the telephone Interpretation Services. In person interpretation services can also be arranged through Immigrant Services of Guelph. All interpretation services can be accessed by request through your nurse.

Library Services

You may have questions about your health, treatment or care. Please ask your health care provider. Patient education materials might help. They are available from your health care provider or you can call extension 2215 and speak to our Library & Information Specialist.

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Patient and Family Information Guide


Lifeline

Lifeline Personal Response and Support Services helps clients be independent where they live. Clients wear a button that they push when they need help. The signal reaches the Response Centre that sends appropriate help. This service offers peace of mind to the clients, caregivers, friends and family members. To find out more information about subscribing to Guelph General Hospital Lifeline, call (519) 836-6420 or ask your healthcare provider.

Living Will

See Advanced Healthcare Directives.

Mail

Your incoming mail is delivered daily. It should be addressed as follows:

Name and room number Guelph General Hospital 115 Delhi St. Guelph, ON N1E 4J4

Medications

You can play an active role in your own care by helping health professionals gather your medication list. The best way to do this is by coming to the hospital with all of your home medications in their original containers.

Medication would include: • • • • • •

Prescription medications, “Over-the-counter” or non-prescription medications, Eye drops or ear drops, Inhalers or puffers, Patches, Vitamins, and Herbal products or remedies.

You may be asked to use medication(s) from home while you are in Hospital (to be returned on discharge). A hospital pharmacist will identify these medications and a nurse will administer them for you. Any of your medications not used in Hospital will be safely stored and returned to you at the time of discharge.

Mutual Respect and Tolerance

Guelph General Hospital encourages mutual respect at all times. In keeping with our Vision, Mission and Values, we are committed to providing a safe environment for our patients, visitors, staff and volunteers. In our Hospital, personal interactions are expected to reflect respect for self and others. Behaviours such as verbal and physical aggression are not acceptable.

Newspapers

Newspapers are for sale in the Courtyard Boutique located in the main lobby on Level 1.

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Parking

Parking in our main gated lots is $2.50 per ½ hour up to a maximum of $12 per day. In addition, there are small pay-and-display lots located by the Emergency Department and main entrance. The cost is $3 per half hour with a maximum time allowed of 3 hours. Frequent parker? Discount parking passes for our gated parking lots are now available. • 5, 24-hour passes - $35 • 10, 24-hour passes - $70 • 30, 24-hour passes - $210 Each pass gives unlimited in-and-out privileges over a 24-hour period and can be used any time within a year of purchase. Passes are available at the Information Desk in the main lobby.

Patient Email Service

At Guelph General Hospital, we believe patient-centred care includes support from family and friends. To help with that support, a free Patient Email Service is offered through our web site (www.gghorg.ca) to help loved ones keep in touch during a hospital stay. This service does not include the ability to send a reply. The email message is delivered within 24 hours of its arrival. Emails received on weekends and holidays will be delivered the next business day. Unfortunately, email messages cannot be delivered after a patient leaves the Hospital.

Power of Attorney See Advanced Directives.

Pressure Injury/Ulcer Prevention

A pressure injury is also known as a bedsore or pressure ulcer. Pressure Injury is damage that occurs on the skin and underlying tissue. Inactivity, friction, poor nutrition and moist wet skin are common causes. The most common places for pressure ulcers to develop are over bony prominences. Pressure injuries are caused by a lack of blood supply to an area of skin. These injuries begin as a reddened area on the skin and can become an open sore. They can occur from intense pressure over a lengthy period of time or less pressure over a long period of time.

Some ways to prevent pressure injuries are; • • • • • • • •

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Keep your skin clean and dry Do not lie or sit in one position for a long time Be as active as you can Move or change positions every two hours or as told by your health care provider Eat a healthy diet that includes proteins Drink enough fluid to keep your urine clear or pale yellow Speak to your health care provider if you have any questions. Make sure that you let your health care provider know if you feel or see any changes in your skin.

Patient and Family Information Guide


Privacy

The privacy of your personal health information is important to us. We only share your personal health information when it is necessary to provide your care. All staff must maintain the privacy and confidentiality of all personal health information during and after their employment. If you wish to learn more about how your personal health information  is securely stored and used, or have any questions or concerns, you are welcome to ask your healthcare provider. They may refer you to our Chief Privacy Officer.

Registration

For registration, please proceed to the area where you have your appointment and bring your OHIP card every time. Ambulatory Care....................................................Level 1 Diagnostic Imaging (X-ray)....................................Level 3 Surgery and Day Surgery........................................Level 3 Pre Op Assessment.................................................Level 3 Family Birthing Unit (Maternity)...........................Level 6 Respiratory/ECG/Sleep Lab....................................Level 1 After hours, all registration is done in the Emergency Department area located on Level 3.

Safety Tips

Ontario Hospital Association developed a Patient Safety Tips campaign for all Ontario hospitals. The goal of these five tips is to provide information to patients to help them make their health care as safe as possible. 1. Be involved in your health care. Speak up if you have questions or concerns about your care. 2. Tell a member of your healthcare team about your past illnesses and your current health condition. 3. Bring all of your medicines with you when you go to the hospital or to a medical appointment. 4. Tell a member of your healthcare team if you have ever had an allergic or bad reaction to any medicine or food. 5. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Scented Products

Any fragranced products including perfume, cologne or strongly scented flowers (e.g. lilies and hyacinths) are not permitted in the Hospital because they can cause irritation or allergic reactions. A Scent Reduction policy is in effect.

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Security

For your protection, our security program includes cameras, card access and security officers around the building. All staff and volunteers wear photo identification badges and you should only accompany someone who is wearing a badge. Parents should not let anyone take their child without accompanying him or her. Our main entrance is locked from 8 p.m. to 6 a.m. During these hours, entry to the Hospital is only through the Emergency Department entrance on Delhi Street.

Smoking

To help promote healthy lifestyle choices, smoking, vapping and e-cigarettes are not allowed anywhere on hospital property. To help ease the craving for nicotine, medical support is available to patients. Just ask your healthcare provider. Hospital property does not include the public sidewalk on Delhi Street. Our smoke-free policy is enforced with the assistance of Public Health under the Tobacco Control Act.

Spiritual and Religious Care

This service is available to patients and their families. In times of crisis and illness, it offers support to people of all religious faiths and to those who are not affiliated with any particular religion. This department can help you contact your faith community. To contact our chaplain, call ext. 2253.

Taxis

There are direct-connect taxi telephones on Level 3 in the Emergency Department, outside Day Surgery and beside Switchboard in our main lobby.

Telephones and Televisions

Hospitality Network, in partnership with Guelph General Hospital offers an automated television and telephone rental system. Simply dial 3300 from the patient’s bedside phone to order television and phone service. Patient family members or friends may also call 1-866-223-3686 from any phone outside of the hospital during call center hours to activate services for loved ones or family members. As well, any patient who is renting and is transferred to another bed in the hospital can transfer their services automatically to their new location by dialing 3300. Methods of payment for the automated TV rental service will be Visa or MasterCard. Preferred Accommodation: Guelph General Hospital provides bedside TV and telephone service at no charge for patients who request, receive and pay for a private or semi-private room either personally or by using their secondary health insurance (Blue Cross, Green Shield etc.). Rental Information Premium TV Service: $12.50 per day (plus applicable taxes) Telephone Service: $4.30 per day (plus applicable taxes) Headsets are provided at no charge. How To Order Rental Service: Activation & Payment with VISA or MasterCard (From your patient room)

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• Have your Visa or MasterCard ready. • From the patient’s bedside telephone, dial 3300. Activation & Payment with VISA or MasterCard (From outside of the Hospital) • Have your Visa or MasterCard ready and know the patient’s room and bed number. • Call Hospitality Network at 1-866-223-3686 between 8:30 a.m. to 10 p.m. Monday to Friday and 10:30 a.m. to 8 p.m. on Saturdays and Sundays.

Tim Hortons

Tim Hortons is located on Level 2 beside the main elevators. It is open weekdays from 6 a.m. to 7 p.m. On weekends, it is open from 6:30 a.m. to 11 p.m. A Tim Hortons Café Express is located just inside the Delhi Street entrance on Level 3. It is open weekdays from 6 a.m. to 11 p.m., weekends from 8 a.m. to 3 p.m.

Transportation

The Route 12 bus on Guelph Transit - “Guelph General Hospital” - stops in front of the Hospital. For calling a taxi, there are direct-connect telephones on Level 3 in the Emergency Department, outside Day Surgery and beside Switchboard in our main lobby.

Upgrading Your Room

Residents of Ontario with OHIP coverage are entitled to complete access to healthcare while in the Hospital. OHIP covers the cost of a standard ward room (four or more beds in one room). You may choose to upgrade your room to: • Semi-private: (two beds in one room) additional cost of $235 per day. • Private: (single room) additional cost over a ward room of $275 per day. Residents of other provinces who have provincial coverage are entitled to complete access to healthcare while in the Hospital. All provincial healthcare plans cover the cost of a standard ward room (four or more beds in one room). You may choose to upgrade your room for the additional costs as outlined above. Residents of Canada without provincial coverage will pay $1,415 per day for the cost of a standard ward room (four or more beds in one room). You may choose to upgrade your room for the additional costs as outlined above. This covers all hospital costs excluding CT Scans and MRI scans and physician fees. Residents of other countries will pay $2,830 per day for the cost of a standard ward room (four or more beds in one room). You may choose to upgrade your room for the additional costs at $430/day for a semi (two beds in one room) and $500/day for a private room. This covers all hospital costs excluding CT Scans and MRIs. These costs do not include any possible physician fees. Medical Appliances – You will have to pay for any medical device provided that you expect to take home, for example, splints, fibreglass/air casts, crutches, reachers etc. A staff member will inform you of these charges. De-listed Services – There are several services that are not covered by OHIP. You will need to pay for those services and provide proof of payment in advance of the www.gghorg.ca

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procedure being performed. Payments may be made at the Information Desk. You are responsible for any additional charges incurred during your stay. Some private insurance policies offer coverage for these costs; please check with your insurance carrier for details on your private insurance policy. If you have provided the Hospital with the information for your private insurance policy regarding preferred accommodation only,, we will bill your insurer directly. If your insurer denies or only partially covers the cost of the claim, you will be billed for the outstanding balance. If you do not have private insurance, you will receive a bill from the Hospital approximately one week after your discharge. You may pay your bill online at www.gghorg.ca, by telephone at 1-855-329-5684, by mail (cheques or credit card information only) or in person at the Information Desk in the main lobby or at the Finance Department at 73 Delhi St, 4th floor. The Hospital accepts personal cheques, cash, AMEX, Visa, Visa Debit, MasterCard and MasterCard Debit. The rates noted in this directory are subject to change, please direct your questions regarding patient accounts to Finance Patient Accounts Receivable at extension 2207. Patient accounts do not include physician fees; please speak to your doctor regarding payment for their fees.

Valuables

Please leave money, credit cards, jewelry and valuable papers at home. The Hospital cannot be responsible for lost or damaged property kept at the bedside.

Vending Machines

Vending machines are located on Level 2 in the cafeteria and in our Emergency Department.

Visiting Hours (open)

Guelph General Hospital has joined a growing number of Canadian hospitals and removed its traditional, restricted visiting hours. Instead, families and care partners are able to visit any time of day, seven days a week. This is just another way to create an environment that is supportive of patient and family-centred care. To support safety and security, visitors coming to the Hospital after 8 p.m. and before 6 a.m. will need to enter the Hospital through our Emergency Department and be signed in. There may be times when visiting may be adjusted in timing and the number of visitors based on the clinical care needs of the patient. Those wanting to park on Hospital property after hours are encouraged to use the street-level lot next door in front of 73 Delhi Street. Visitors who are unwell are asked to stay away from the Hospital and call instead. If someone planning to visit you has any of the following unexplained symptoms – cough, fever, runny nose, sore throat or diarrhea – please ask them to not visit. Some units, such as the Bob Ireland Family Intensive Care Unit have unique visiting hours and restrictions. Please ask your healthcare provider for details

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Patient and Family Information Guide


Volunteer Services

Guelph General Hospital is fortunate to have a large dedicated group of volunteers to assist you with many activities. Volunteers can be easily recognized by the blue smocks they wear. You can ask for a volunteer to visit you by calling ext. 2873 or 2398. If you are interested in becoming a volunteer, call ext. 6435.

Web site

For more information about Guelph General Hospital, please visit our web site at www.gghorg.ca

What to bring to the Hospital

Please bring toiletries including toothbrush, toothpaste, hand soap, shampoo, non-slip slippers or shoes, tissues, shaving equipment (if applicable), comb and hairbrush. Fragrance-free products are strongly recommended due to patient and staff allergies. Do not use powders and aerosol sprays in the Hospital since they may trigger the fire alarm. You may also want to bring your own pajamas, a robe and your own pillow as well as any aids you use such as canes, walkers, wheelchairs, hearing aids, dentures, and eyeglasses. Be sure to have your name labeled on all of these items. You can play an active role in your own care by helping health professionals gather your medication list. The best way to do this is by coming to the hospital with all of your home medications in their original containers.

Medications can include: • • • • • • •

Prescription medications, “Over the counter” or non-prescription medications, Eye drops or ear drops, Inhalers or puffers, Patches, Vitamins, and Herbal products or remedies.

WiFi Service for Patients and Visitors

The Hospital offers a free WiFi service called GGH-Guest throughout the building. Connecting is simple and is similar to any other WiFi hotspot. Just select GGH-Guest from the available wireless networks and open your Internet browser. You will be directed to a page where you can choose between English or French and view the Terms & Conditions before connecting and surfing.

www.gghorg.ca

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Meet Our Healthcare Team Guelph General Hospital provides a wide range of programs and services to the community we serve. Our healthcare team consists of 1,300 staff and 300 professional staff including physicians, midwives and dentists. All are supported by over 240 volunteers who contribute more than 20,000 hours of service each year. We are proud of our team’s focus, dedication and the many skills they provide to meet the healthcare needs of our community. Thanks to their efforts, our hospital was awarded “Accreditation with Exemplary Standing” from Accreditation Canada – the highest level possible. It is for organizations that go beyond the requirements of Accreditation Canada and demonstrate excellence in quality improvement. Upon your arrival, an interdisciplinary team will assess your needs and determine what services you require. If you have any questions about your care, speak to your healthcare provider. Your healthcare team may include any of the following members: Chaplains offer spiritual and religious care to patients and their families. They offer support in times of crisis and illness to people of all religious faiths and to those who are not affiliated with any particular religion. They can also help you contact members of your own faith community. Clinical Support Staff are used in most programs. They are specially trained, technical staff who assist other members of our healthcare team in providing quality, patient-centred care. Departmental Directors provide team leadership to the frontline healthcare team for the service you receive. They ensure patients receive the best possible care through efficiency and accountability. They promote a caring and respectful culture in the workplace. Diagnostic Imaging Staff conduct diagnostic testing that includes X-rays, MRI scans, ultrasounds, mammographies, CT scans and Bone Mineral Densitometry. They assist in the interpretation, diagnosis and treatment planning process. Dietitians will assess, recommend and monitor a patient’s nutritional needs. Nutrition education is also provided according to needs. The Foundation Team raises money to ensure the good care you receive during your hospital stay is made even better. Since it was formed in 1987, our Foundation has raised millions of dollars thanks to the generosity of our community. These gifts have enabled the Hospital to purchase urgently needed medical equipment, and in special cases, to complete needed renovations. A Hospitalist is a physician whose expertise is in the care of inpatients. Each day, a Hospitalist monitors progress and coordinates care along with other healthcare providers.

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Patient and Family Information Guide


Laboratory Staff perform and analyze a wide range of laboratory tests to assist in the diagnosis, treatment and prevention of disease. They may specialize in areas such as clinical chemistry, microbiology, anatomical pathology, haematology and transfusion services. Non-Clinical Support Staff provide a wide-range of services and support that include clerical, maintenance, housekeeping, patient transport, education, food services, and administration. They enable our healthcare team to provide quality, patient-centred health care. Nurse Practitioners are registered nurses who provide advanced nursing care. Experienced nurses with advanced education, they diagnose conditions, order medications and tests. They also provide leadership and education for other nurses. Nursing Staff provide comprehensive, compassionate, holistic care to all patients. They are involved in the planning, implementation and evaluation of nursing intervention 24 hours a day. Occupational Therapists work towards increasing a patient’s independence in day-to-day activities. They provide individualized treatment programs and can arrange for specialized equipment to help patients reach and maintain their fullest functional capacity. Pharmacists review all patient medications to prevent drug-related problems. They also provide medication counseling and drug information. Physicians diagnose and treat many diseases, physiological disorders and injuries. Physiotherapists plan and carry out individually designed programs of physical treatment to maintain, improve or restore physical functioning, alleviate pain and prevent physical dysfunctioning. Respiratory Therapists assess and treat patients with heart and lung issues and concerns. They will consult with staff about special needs including oxygen use. Social Workers provide psychosocial and emotional support to patients and their families through individual, family and group counseling. Students, under the supervision of qualified staff, may be involved in your care as part of education programs in nursing, humanities, rehabilitation and other areas. Therapy Assistants provide treatment and activities under the direction of the Occupational Therapists, Physiotherapists and Speech and Language Pathologists. Volunteers enhance everyone’s life at Guelph General Hospital by providing many special touches and activities. YOU are an important part or our team. We hope to make your stay the best it can be. Patients and families should feel free to contact any member of our healthcare team with questions, comments and suggestions.

www.gghorg.ca

21


Donations Much of the good care you receive during your hospital stay is made better through contributions made to The Foundation of Guelph General Hospital. The Hospital has depended on the support of the community since it was established in 1875, and today, donations are more important than ever. Many people do not realize that regular hospital funding from the Ontario Ministry of Health and Long-Term Care only covers operating expenses such as staff salaries and supplies. Funding for equipment and renovations is often the responsibility of the Hospital. Hospitals rely heavily on the support of the community to purchase equipment that helps our healthcare team provide quality patient-centred health care. Since it was formed in 1987, our Foundation has raised over $40 million thanks to the generosity of our community. These gifts have enabled the Hospital to purchase urgently needed medical equipment, and in special cases, to complete needed renovations.

All Gifts Make a Difference

If you would like to make a donation while in Hospital, call extension 6422 and someone from the Foundation will come by your room to drop off a donation envelope or directly accept your donation, depending on your wishes. Otherwise, there are numerous ways to donate. You can call (519) 837-6422 or send mail to The Foundation of Guelph General Hospital, 115 Delhi St. Guelph, ON, N1E 4J4 or visit the Foundation’s website at www.gghfoundation.ca

Have we missed anything that would have been valuable to know? Please let us know!

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Patient and Family Information Guide


Community Supporters Guelph General Hospital is extremely grateful to all of the following advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by Guelph General Hospital. Comfort Inn.............................................25 Fairfield Inn & Suites Marriott................35 Hampton Inn & Suites by Hilton.............35 Holiday Inn Express & Suites..................35 Staybridge Suites......................................28

Alzheimer’s & Dementia Care

Hillside Residence....................................26 Qualicare..................................................27

Assisted Living

Hillside Residence....................................26

Compression Garments

The Nu Me Mastectomy Boutique...........24

Corrective Exercise

Body Innovations.....................................26

Denturists

Parada Dentures.......................................34

Footcare

Stone Road Physio....................................25

Functional Movement Screening

Body Innovations.....................................26

Hearing

Mastectomy Products

The Nu Me Mastectomy Boutique...........24

Medical Equipment & Supplies

Norfolk Pharmacy & Surgical Supplies...28

Mobile Denture Clinic

Parada Dentures.......................................34

Nursing & Therapy

Qualicare..................................................27

Nursing Home

LaPointe-Fisher Nursing Home Limited.....................................................34

Optometrists

Neff & Tessel Optometrists......................32

Pharmacies

Norfolk Pharmacy & Surgical Supplies...28 Prime Care Pharmacy Arboretum...........32 Shoppers Drug Mart................................31

Physiotherapy

Stone Road Physio....................................25

Post Surgical Rehabilitation

Stone Road Physio....................................25

Berge Hearing Clinic...............................32

Postural Assessment & Correction

ARCH......................................................26

Retirement Living

HIV/AIDS Resources Home Health Care

Qualicare..................................................27

Hospice

Hospice Wellington..................................34

Legal Services

Giffen Lawyers L.L.P...............................26 McElderry & Morrris...............................30 Munn Law Firm.......................................35

Life Lease Suites

The Elliott Community............................32

Long Term Care

The Elliott Community............................32

LymphaPress Pumps

Body Innovations.....................................26 The Elliott Community............................32

Retirement Residences

Guelph Lake Commons...........................30 Hillside Residence....................................26 The Village of Arbour Trails....................33 The Village of Riverside Glen..................33

Senior Care

Seniors for Seniors...................................29

Tinnitus

Berge Hearing Clinic...............................32

Vertigo Clinic

Berge Hearing Clinic...............................32 2017.2

Accommodations

The Nu Me Mastectomy Boutique...........24 www.gghorg.ca

23


Area’s Leading Provider of All Your Mastectomy & Compression Needs Since 1997

Post Surgical Camisoles Breast Prosthesis Leisure Forms Mastectomy Bras and Swimwear Also available are Lymphedema and Vascular Compression Garments, both ready to wear and custom made. ADP Vendor for Lymphedema Pumps Achieve a greater sense of mental and physical well b eing! B u sines s H o ur s : Tuesday – Friday 9am – 4pm and Saturday by appointment

815 Weber St. E. | Kitchener, ON

519.571.9820 | 1.800.513.9379 www.numeboutique.com

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Patient and Family Information Guide


Yo u R c h o i c E F o R c o M F o R t comPLimentary hot & coLd breakFast • F RE E Parking and LocaL Phone caLLs • F RE E WireLess internet • earn aeroPLan Points or choice PriviLeges Points on every stay • As k

us Abo u t o u R spEciA l hos pitAl RAt Es

• aLL rooms incLude 42" Led tv, Fridge, microWave, iron, ironing board, ergonomic chair and desk • comPLimentary dinners mondays and Wednesdays

teL: 519-763-1900 | Fax: 519-763-8330

480 siLvercreek ParkWay gueLPh, on n1h 7r5 w w w. c h o i c e h o t e l s . c a / c n 2 6 7

www.gghorg.ca

25


S E R I O U S P E R S O N A L I N J U RY ? Home and hospital visits available. Initial consultations are free.

Automobile, Motorcycle Accidents | Fatal Accidents | Head and Spinal Injuries | Insurance Disputes | Disability Claims | Product Liability

EXPERIENCE. SKILL. RESULTS.

Graham M. Bennett, C.S.* 519.578.4150 ext.142 gmb@giffenlawyers.com grahambennettlawyer.com

*Certified by the Law Society as a Specialist in Civil Litigation with over 25 years of proven trial experience.

Hillside Residence Quality Assisted Living including Memory Care in a friendly home-like environment. Located in Maryhill close to Kitchener/Waterloo and Guelph.

Services include education, support, counselling, outreach and practical assistance. HIV clinic and Trans Health Services. HIV anonymous testing.

c a l l f O R M O R e i n f O R M at i O n

For more information please contact (519) 763-2255 89 Dawson Rd., Unit 115 www.archguelph.ca

Improve Core & Back Strength, Posture, Balance and Flexibility.

519.500.1655

44 st. cHaRles st. e | MaRyHill, On

www.hillsideresidence.ca se

p ion r i v a sa t va e ila

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bl

e

Body Innovations offers Pilates classes such as Post Rehabilitation Healing Bodies, Men’s Core & Back, Pre & Post Natal, Pink Ribbon Pilates Recovery. Orchard Park Office centre located at Ignatius Jesuit Centre

5420 Hwy 6 North, Suite 460 | Guelph, ON 519-716-0578

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Patient and Family Information Guide

www.bodyinnovations.org


We Can Help

Available 24 hours a day / 7 days a week / 365 days a year tel: 519-341-1625 email: kbirkett@qualicare.com web: www.qualicareguelph.com

www.gghorg.ca

27


Staybridge Suites Guelph

Helping you come home today... for a healthier tomorrow!

Our family has been here for yours for over 30 years

Norfolk Pharmacy & Surgical Supplies Go a shade lighter on the pink (in between Simone and me)

Familiar comforts are all around you. It begins with a welcome that lasts as long as your stay. It’s a feeling that carries through your home-like surroundings. Like the Great Room with a fireplace, flatscreen TV and cozy couches. Or your spacious suite with a large desk, full kitchen and room to relax. Because when you’re this connected and completely comfortable, you feel a little closer to home. So settle in, stretch out and stay awhile.

P re fe r re d ra t e s fo r G u e l p h G e n e ra l H o s p i t a l Pa t i e n t s & S t a f f • Extended Stay Rates • Business Center • Complimentary Laundry Room • Full Kitchens • Free Wireless Anywhere • Suites With More Space • Complimentary Hot Breakfast Buffet • Pet Friendly • Fitness Room • The Social Evening Receptions • The Pantry Convenience Store Go a shade lighter on the pink (in between Simone and me) • IHG® Rewards Club

Post-Operative Recovery & Rehabilitation:

Mastectomy Prothesis & Bra Fittings Rehab & Home Exercise Products Wound Care Supplies Sports Medicine Supplies

Healthy Living & Smooth Transition Home:

Mobility & Home Safety Equipment Adaptive Clothing & Assistive Devices Patient Home Care Supplies

Condition Management:

Custom Compression Stockings CPAP Supplies Daily Monitoring & Diagnostic Products Ostomy & Incontinence Supplies

Maternity & Baby Care:

Breast Pump Rental & Nursing Products Maternity Supports & Positioning Pillows Enteral Feeding Supplies

(519) 837-1820

Staybridge Suites Guelph 11 Corporate Ct., Guelph, ON N1G 5G5

519.767.3300 • 1-800-238-8000 StaybridgeSuites.com/Guelph

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Patient and Family Information Guide

85 Norfolk St., Guelph www.NorfolkPharmacy.ca Ask about our free delivery!


Experience the joys of

senior companionship.

Helping seniors live happier, more independent lives by providing: Drop-In Companions Live-In Companions Driver Companions

Overnight Services Homemaking Services Handypersons

Hospital Bedside Companion

519-836-3893

W W W. S EN I O R S F O R S EN I O R S .C A

www.gghorg.ca

29


Luxury like this has never been more affordable! Act Now Only a Few Suites Available

Make your move to a luxurious suite at Guelph Lake Commons and a professional moving team will PACK all of your belongings and MOVE them for FREE ... ALL IN THE SAME DAY! At Guelph Lake Commons, all utilities except telephone are included in one reasonable monthly rent, and we take care of the cooking, housekeeping, and local transportation. When you make Guelph Lake Commons your home, you can relax and spend more time with new friends and family. Join us for a complimentary meal and personal tour to experience our gracious retirement lifestyle firsthand.

519-780-5253

520 Victoria Road North, Guelph, ON N1E 0E6

Free move up to $1500. Please call our live-in management team for more details.

© 2018 HSL

McElderry & Morris BARRISTERS, SOLICITORS & NOTARIES - Since 1921

Hayes Murphy, BA, LLB • Sergio J. Manera, B Math, LLB Patrick G. Morris, BA, LLB • Gregory G. Matthews, BA, MBA, LLB Elliott Braganza, M.MUS., J.D. Jerry W. Matthews, QC Retired • Patrick J. Morris, LLB, QC (1923-2012)

(519) 822-8150 84 Woolwich St., P.O. Box 875, Guelph • FAX (519) 822-1921

www.mcelderrymorris.com

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Patient and Family Information Guide


Making it your Easy partner to Feel, in Look and Live Better for Life.

living well Our HealthWATCH pharmacy team is available when you need them. They will meet your health care needs and provide you with exceptional service and convenience.

• Full service cosmetics with brand names such as Lancome, Clarins, and Biotherm • Full food selection, including milk, bread, eggs and frozen food • Healthwatch pharmacist is available to offer advice on variety of health topics • Confidential counselling, consultation and call backs to ensure your medication is working properly • Diabetic services for patients with diabetes including treatment advice, monitoring tools, and health information

5 locations to serve you: 375 Eramosa Rd.

Tel: 519-822-2480 • Fax: 519-822-7934 24 Hours, 7 Days a Week

104 Silvercreek Pkwy. Tel: 519-821-5080 • Fax: 519-821-1962 Mon.-Sat. 8am - Midnight Sun. 8am - Midnight

615 Scottsdale Dr.

Tel: 519-823-8000 • Fax: 519-823-8044 7 Days 8am - Midnight

435 Stone Road W.

Tel: 519-821-7910 • Fax: 519-821-9634 Mon.-Fri. 9:30am - 9pm Sat. 9:30am - 7pm; Sun. 11am - 5pm Closed Holidays

7 Clair Road W.

Tel: 519-763-3431 • Fax: 519-763-2280 7 Days 8am - Midnight

Ask for details about our FREE DELIVERY

www.shoppersdrugmart.ca www.gghorg.ca

31


The ellioTT CommuniTy is Guelph’s only not-for-profit organization to offer 4 lifestyle choices for Seniors.

• Concussion & Head Injury Assessment & Care for 7 Otic symptoms: tinnitus, sound sensitivity, changes in hearing, ear pain, vertigo, dizziness, disequilibrium or imbalance • Tinnitus Treatment • Vertigo Treatment (for BPPV, or when the doctor tells you it is a salt crystal problem – Vertigo is a 'symptom' not a diagnosis, with many causes and specific diagnoses) • Dizziness (determining cause & Rx treatment) • Hearing Loss • Hearing Aid Prescriptions • Ear Cleaning

Dr. Brenda E. Berge, B.A., M.Sc., Au.D. Doctor of Audiology

519-780-1333

4 0 9 W O O LW I C H S T R E E T • G U E L P H , O N

Neff & Tessel OpTOmeTrisTs

• Life Leases • Retirement • Retirement Plus • Long Term Care • Respite and Convalescent Stays Quality choices in a caring and inclusive, home-like community. A tradition of promoting dignity and independence for those we serve and their families.

222 Eramosa road, guElPh

519-836-2590

• Canadian Association of Optometrists (CAO) recommends a child’s first eye health examination 6-12 months of age • 1 in 6 children have undetected vision problems • Retinal tomography testing, on site, enables early detection & progression management of glaucoma and other degenerative diseases • EyEwEar availablE on sitE • nEw PatiEnts wElcomE • EvEning hours Lifetime Eye Health = Early Detection + Patient Education

www.neffandtessel.com

2 81 Sto n e Ro ad Eas t G u e lph , ON N1 G 5 J5

Call Fiona today to book a tour Prime Care Pharmacy Arboretum

P: 51 9-83 7-45 94 F: 5 19 -8 37 -4 59 8

Your health is our prime concern. 170 Metcalfe St. | Guelph, ON

519-822-0491 ext. 2240 www.elliottcommunity.org

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Patient and Family Information Guide

• Fre e C i t y Wi d e D e li ve r y • • 2 4 h o ur E m e rge n c y S e r vi ce • • Co m p l i a n ce Pa c k a gi n g • • Co m p re h e n s i ve M e d i c ati o n R evi ews • • B l o o d Pre s s ure M o n i to ri n g • • B l o o d G luco s e M o n i to rs • • Cus to m i ze d Pati e nt- Ce nte re d Ca re Pl a n s • • M e d e la B re a s tp um p • • R e nta l s a n d S up p li e s •


00001311 RG AT May 2017 GGH Ad.pdf

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2017-05-10

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www.gghorg.ca

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It’s more than a denture it’s

your smile.

• full & partial dentures • implant retained dentures • Hypoallergenic options/ Metal-free clear partial frameworks • Most repairs while you o bsettle i l e fors ae set r v of i cdentures. es Don’tM just wait, same day relines

P A R A D A

to offer our patients access to Get the smile you desire today! care at no added charge

ca l l f o r yo u r f r e e c o n s u ltat i o n

519-766-1113 | www.paradadentures.com 261 edinburgh rd. south | guelph, on

See this publication and more at:

Pride in Caring

Providing quality and compassionate care, we continually strive for excellence. Our greatest resource is our respectful and caring staff, always there to help.

Accredited by Accreditation Canada a n d a m e m b e r o f t h e O LT C A .

271 Metcalfe St., Guelph, ON N1E 4Y8 Tel: 519-821-9030 Fax: 519-821-6021

patient directory .ca Quality Healthcare Publications

Community ServiCeS

for people living with a life-limiting illness and their caregivers and families

Programs supported 45% by public donations. Thank you!

How Can Hospice Help You?

Hospice Wellington serves Guelph and Wellington County by offering palliative care, end of life care and bereavement support. One to One Palliative Support: by volunteers who can visit a palliative client One to One Bereavement Support: by volunteers who can meet individuals at Hospice Wellington Day Away Program: is a four-hour program for palliative clients Adult Grief Group: is an eight week grief support program Art Therapy Groups and Workshops: for individuals wanting to express themselves through expressive arts Complementary Therapies: massage, yoga, therapeutic touch, walking group

There are no fees to clients for our services.

Contact Wendy for details: 519-836-3921 or info@hospicewellington.org

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Patient and Family Information Guide

www.hospicewellington.org


Stay Smart

whether it’s for business or pleasure – we love having you here® Please mention this ad to receive the Special General Hospital Rate

®

Please mention this ad to receive the Special General Hospital Rate 540 Silvercreek Pkwy North, Guelph, ON

725 Imperial Road North, Guelph, ON Across from Galaxy Cinemas – Corner of Woodlawn and Imperial

At the junction of Hwy 6 & 7

519.824.2400

519.821.2144

hiexpressguelph@wgroup.ca

hamptoninnguelph@wgroup.ca

www.guelphsuites.hamptoninn.com

www.hiexpress.com/guelphon

NEWLY RENOVATED! 35 Cowan Place, Guelph, ON

Hanlon Parkway and Laird Road Intersection, minutes from 401

519.763. 2339

fairfieldinnguelph@wgroup.ca

The region’s only hotel with an indoor pool waterlslide!

www.marriott.com/ykffi Pl ea s e men t i o n t h i s ad t o re c e i ve t h e S p e c i a l G e n e ra l H o sp i t al R at e

Terrence E. Munn B.A., LL.B.

MILTON HEAD OFFICE

Suites 116 & 117, 330 Bronte Street South Milton, ON L9T 7X1 Phone: 905-693-9977 Toll Free 24 Hrs: 1-877-693-9977 Fax: 905-693-8477 GUELPH CONSULTATION OFFICE

15 Suffolk Street East Guelph, ON N1H 2H7 Phone: 519-826-9977

Email: tmunn@munnlawfirm.com www.munnlawfirm.com

SERVICE. STRATEGY. SUCCESS. No fees until settlement. At Munn Law Firm, we exclusively represent people injured as a result of: • • • • • •

Motor Vehicle Accidents Disability Claims Orthopaedic Injuries Catastrophic Injuries Chronic Pain Other injury cases

Please contact us for a free initial consultation.

www.gghorg.ca

35


www.gghorg.ca

Guelph General Hospital Patient and Family Information Guide  

Guelph General Hospital Patient and Family Information Guide

Guelph General Hospital Patient and Family Information Guide  

Guelph General Hospital Patient and Family Information Guide