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SERVICES

DIRECTORY

Box 1269, 69 Main Street East Grand Bend, ON N0M 1T0 Primary Care Phone: 519.238.2362 • Allied Health Phone: 519.238.1556 Fax: 519.238.6478

www.gbachc.ca


From Our Executive Director

The Grand Bend Area Community Health Centre has a dynamic, dedicated staff that shares a vision of “Health and Wellbeing for all”. As a Community Health Centre we provide a holistic interprofessional approach to all aspects of an individual’s health and well-being. There is a strong emphasis on health promotion and illness prevention. We operate a satellite in Hensall where social work, diabetes, physiotherapy and a community dietitian work from. We have strengthened our relationship with South Huron Hospital in Exeter by sharing staffing in several areas. We work closely with the North Lambton Community Health Centre and many other organizations to promote a holistic approach to the health and well-being needs of individuals, families and the community we serve. This collaboration enhances the delivery of care by both organizations. Cate Melito Executive Director Grand Bend Area Community Health Centre

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WHO WE ARE

Table of Contents Please note that we are constantly changing to meet your needs. Information presented may be subject to change.

Who We Are Grand Bend Area Community Health Centre...................................4 GBACHC Contact List.....................................................................6 Mission, Vision and Values..............................................................7 Strategic Directions..........................................................................7 Our Focus........................................................................................7 Model of Care..................................................................................8 Primary Care Team Services...........................................................9

Community Health Groups................................................17 Healthy Lifestyle Exercise Programs / Gentle Exercise Program / Functional Fitness Exercise Programs / The Resistance Band Exercise Program / Savannah Strollers / Line dancing

Community Support and Social Groups......................19 Alzheimer’s Caregiver Support / Canadian National Institute for the Blind Low Vision Clinic / Strengthening Families for Parents and Youth / Sunset Cinema / Parkinson’s Support/ Anxiety Support Group

Chronic Disease Groups.....................................................21 Chronic Pain Management and Support Group / Pre Diabetes Classes / Heart Health Class: Manage/Prevent High Cholesterol or High Blood Pressure / Smoking Cessation / Blood Pressure Clinic / Choices for Change / Addiction Counselling Services

Community Nutrition Groups...........................................23 Bioelectrical Impedance Analysis (BIA) / Cooking Groups / Craving Change / Eat Well Talks & Recipe Tasting / “We Can Help Fund”

Community Partnerships and Resources Grand Bend Area Health Services Foundation..............................25 South Huron Hospital Association.................................................26 Community Health Partnerships Contact Information....................29

Contributing Supporters Index........................................32

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Grand Bend Area Community Health Centre The Grand Bend Area Community Health Centre is a non-profit community governed organization that provides comprehensive primary medical care for our enrolled clients. Our health promotion strategies utilize multidisciplinary teams of health providers and are available to clients as well as everyone in the community. The Centre’s two sites work in collaboration with the Southwest and Erie St. Clair LHINs along with various agencies and services within the counties of Lambton and Huron. Our on-going partnership with South Huron Hospital Association in Exeter enables us to seek out and provide the best care for our clients / patients along with programming for the surrounding communities of Hensall, Zurich, St. Joseph, Dashwood, Grand Bend, Mount Carmel, Thedford and Port Franks. The Areas We Serve

Zurich

LAKE HURON

Hensall

St. Joseph

Dashwood Grand Bend

Port Franks

Thedford

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Mount Carmel

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WHO WE ARE

The Centre’s staff consists of: • Primary Care: Physicians, Physician Assistant & Nurse Practitioners Registered Practical Nurses, Medical Office Assistants, Phlebotomists, System Navigator • Physiotherapy: Physiotherapists, Occupational Therapists, Kinesiologist • Better Breathing Team: Registered Respiratory Therapist, Occupational Therapist, Kinesiologist, Physiotherapist, Social Worker • Diabetes Education Program: Certified Diabetes Educators, Dietitians • Social Work: Regulated Social Workers • Visiting Specialists: Chiropodist, Endocrinologist, Internist, Psychiatrist • Health Promotion: Health Promoter • Administrative Team: Finance Coordinator, Data Management / Information Technology Coordinator, Executive Assistant, Community Health Promotion Coordinator, Executive Director, Director of Heath Support Services, Integrated primary Care & Chronic Disease Manager

Grand Bend Area Community Health Centre

Grand Bend Main Site Box 1269, 69 Main Street East, Grand Bend, Ontario N0M 1T0

Hensall Site Box 159, 122 King Street Hensall, Ontario N0M 1X0

Hours of Operation Monday through Thursday 9:00am to 7:00pm Friday 9:00am to 4:00pm Walk-in Saturday 9:00am to 11:30am Closed Sundays and Holidays

Hours of Operation Monday 9:00am to 7:00pm Tuesday thru Thursday 9:00am to 5:00pm Friday 9:00am to 4:00pm Closed Sat. Sun. & Holidays

Primary Care: 519.238.2362 Fax: 519.238.6478 Allied Health: 519.238.1556

Primary Care: 519.262.3140 Fax: 519.262.2448 Allied Health: 519.262.3459

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GBACHC Contact List Grand Bend Area Community Health Centre Primary Care • Phone: 519.238.2362 • Fax: 519.238.6478 • This includes reception/appointments.

Grand Bend Area Community Health Centre Allied Health • Phone: 519.238.1556 • Fax: 519.238.6478 • This includes the following departments: • Executive Director................................................................x263 • Executive Assistant..............................................................x210 • Registered Community Dietitian..........................................x298 • Diabetes program................................................................x242 • Health Promotion and Community Planning Coordinator.... x231 • Health Promoter and Registered Dietitian…………………..x222 • Director of Health Support Services.....................................x228 • Occupational Therapy..........................................................x241 • Physiotherapy......................................................................x236 • Social Workers.............................................. x285, x230 or x223 • Maintenance........................................................................x227 • Integrated Primary Care and Chronic Disease Manager..... x283 • Registered Respiratory Therapist........................................x284 • Kinesiologist.........................................................................x243 • System Navigator………………………………………………x204

Hensall Site Primary Care • Phone: 519.262.3140 • Fax: 519-262-2448

Hensall Allied Health • Phone: 519.262.3459 • Fax: 519.262.3538 • This includes the following departments: • Diabetes Program................................................................x297 • Registered Dietitian..............................................................x298 • Physiotherapy......................................................................x236

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WHO WE ARE

Our Mission • Empower the health and well-being of the people in our communitiestogether.

Our Vision • Health and well-being for all.

Our Values • People-Centred: Individuals are empowered to be in control of their health. • Respect and Inclusion: Every one matters • Compassionate Care: For the whole person-physical, mental and social well-being • Interconnectedness: Building connections at all levels to provide comprehensive care • Integrity and Responsibility: Accountable for what we say and do

Strategic Directions • Breakthrough Objective: Make it happen-together! Through . . . • Collective Impact: Making a difference together • Partnerships and Collaboration: Working together • Organizational Health and Staff Wellness: Being strong together • Optimization of Our Resources: Working smart together

Our Focus • Sustainability • Vitality • Vibrancy • Innovation

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Model of Care

Grand Bend Area Community Health Centre is one of 75 Community Health Centres (CHC’s) in Ontario. All CHC’s are united by a common Model of Health and Wellbeing that outlines our values and principles. For more information about our model see: www.aohc.org/model-health-and-wellbeing

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WHO WE ARE

Primary Care Team Services Our Primary care team consists of Family Doctors and Nurse Practitioners supported by a Physician Assistant, Registered Practical Nurses, System Navigator, and Medical Office Assistants. Our health care teams work in an interdisciplinary collaborative environment that includes specialists, and other health care professionals. Patients/clients at both Grand Bend and Hensall sites can access these services by appointment. The centre provides diagnostic services such as a twice daily lab courier, ECG, Spirometry, Ambulatory Blood Pressure monitoring, Event/Looper Monitoring, and Stress Testing (all by referral and appointment). We also offer consultants such as a Chiropodist through self-referral and an Internal Medicine Specialist or an Endocrinologist through referral. (CHC patients) We believe in the importance of education both for our staff and for upcoming medical professionals. We provide learning opportunities for students: Residents and Medical students, Nurse Practitioner and Medical Office Assistants, Dietitians, Social Workers, Physiotherapists, Occupational Therapists and Respiratory Therapists. Call 519.238.2362 for Primary Care Appointments.

Family Physicians Family physicians are trained in all areas of medicine and can diagnose and treat a broad array of health care problems. They are at the centre of your care, coordinating and guiding you through your health Dr. Englert Dr. Waters care options. They are experts in prevention, treating most acute illnesses and helping people manage their chronic diseases. To ensure your best treatment options our physicians work with Allied Health services, specialists and other health care professionals. GBACHC has several family physicians and, on Dr. Hammond Dr. Turkstra Dr. McLean occasion medical resident physicians who can address your primary care needs. If you are a new patient of the centre you will be assigned to one of our primary care doctors. We ask that when possible you arrange your appointment with your usual doctor or nurse practitioner. You may choose to see either depending on the nature of your concern. If your usual doctor is not available you will be seen by another member of the team. Please inform specialists and hospitals of your doctor’s name. This will enable us to receive copies of your reports so that they may be included in your chart. If you are currently without a family physician and you live in the catchment area please refer to the Patient Application letter on our website www.gbachc.ca for instructions on how to fill out a request for a Family Physician.

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Primary Care Nurse Practitioners Primary Care Nurse Practitioners are advanced practice nurses, Registered Nurses registered with the College of Nurses. They have the independent Natalie Lipka Angela Mawji authority to provide wellness care, monitor infant development, screen and monitor chronic disease, diagnose and treat common illnesses and injuries and prescribe most medications and lab tests. They work collaboratively with other members of the health care team.

Physician Assistant A physician assistant (PA) is a physician extender, who provides care in a range of health care settings, under the supervision of a registered physician. A PA’s practice mirrors that of the supervising physician. A PA can conduct patient interviews and take medical Anita Watson histories, perform physical examinations, order and interpret diagnostic tests, prescribe medications, and provide counselling on preventive health care. A PA completes a 4-year bachelor’s degree and 2 years of medical school. A PA is NOT a doctor and they cannot work independent of a doctor. However, a PA can help increase access to care and reduce wait times for patients, which are important for improving health care in Canada!

Registered Practical Nurse Registered Practical nurses work with the Physicians, Physician Assistant and Nurse Practitioners to provide patient care. They educate patients on disease and how to lead a healthy lifestyle. They can access patients, obtain your history and give valuable feedback to the team on your health. They are also able to: take your blood work, provide immunizations, administer medications and follow ordered treatments by the physician and nurse practitioner

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WHO WE ARE

System Navigator It can be sometimes difficult for people to know what services are available to them. The Grand Bend Area Community Health Centre offers a service to help clients navigate the health and social service system. The Navigator is a Registered Practical Nurse who understands the services available within the Community Health Centre and works with other partners in the community to find the proper care. The role of the system navigator is to engage clients with complex needs with the goal to increase client self-efficacy and autonomy. They do this by: • • • •

Assessing and determining client needs Developing individualized service/care plans Case conferencing and engaging supports Making referrals to supports

Medical Office Assistants Medical Office Assistants (M.O.A.) duties include greeting patients/clients of the centre, booking appointments and performing clerical and clinical duties for patients, health care practitioners and administration. They are your first point of contact in the centre.

Physiotherapy Physiotherapy is offered at the Grand Bend and Hensall site of GBACHC. Our physiotherapist will see you after you have used all of your extended health care benefits that you may have. This will ensure that you receive physiotherapy in a timely manner and will not delay your healing process by being placed on a waiting list. Our physiotherapist works together with other physiotherapists in the community to ensure that you receive the right care at the right time and return to your optimum level of functioning. Our physiotherapist works with an Occupational Therapist and Kinesiologist to ensure that you are receiving the best care for your specific needs. The team is able to work together to restore mobility and maintain your independence.

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Occupational Therapy An Occupational Therapist (OT) is a Health Care Professional who works with individuals to assist them in improving, sustaining or restoring their highest possible level of independence in their desired daily activities. The activities that OTs helps with often fall into either: • Self-care: bathing, dressing, eating, etc. • Productivity: work, home maintenance, banking, etc. • Leisure: sports, reading using your computer etc. The OT’s at GBACHC currently work with the senior population to complete Home Safety Assessments and with individuals who have been referred to the physiotherapy department related to hand or wrist injuries. A referral for an OT assessment can be made through your physician, nurse practitioner, or other health care provider, caregiver or yourself. Once the referral is received an OT would book a home visit with you to complete the assessment. The OT can then assist you with concerns such as falls prevention, home safety, assistive device use, safe return from hospital and provide education on strategies to regain or maintain independence with daily tasks. They may also address a need for more support or programs in the community that may be of benefit. At times, OT’s also complete cognitive assessments to determine which areas of your brain are functioning well and provide strategies to improve the areas that are not functioning as well. As a result of the home assessment OT’s work with and provide referrals to other Health Care professionals as needed. Through the Home Safety Assessment, recommendations are often made for individuals to access our GBACHC Grab Bar Program, Home Maintenance or Assisted Device program for Mobility Devices.

Kinesiologist A Kinesiologist is a health care professional that works towards the prevention and management of injury, disability and chronic disease, and the improvement of overall health and performance. A Kinesiologist identifies and examines how the body moves and looks at how it can function better. A Kinesiologist provides baseline testing and introduces an individualized exercise plan to assist in pain management, increase strength, and improve balance and flexibility. Our Kinesiologist works to complete a comprehensive review of current and past medical history, as well as assess mobility, exercise status, and overall level of physical function. After baseline testing, various exercise programs are put in place such as a home exercise program or community group exercise programs. Our Kinesiologist also works in the Physiotherapy department upon referral from the Physiotherapist to improve strength, flexibility and range of motion with clients on a one-to-one basis.

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WHO WE ARE

Registered Respiratory Therapist A Respiratory Therapist (RT) is a healthcare professional who monitors, assesses, and treats individuals who have difficulty breathing. RTs are “regulated”, meaning that they have to become members of the College of Respiratory Therapists of Ontario in order to work in this field. The Respiratory Therapist is an essential part of the “Better Breathing Team”. The RT assists in the care and management of Chronic Obstructive Pulmonary Disease (COPD) and other lung condition such as fibrosis or asthma. The RT assesses patients, performs spirometry (lung volume) testing, makes recommendations to optimize respiratory medications, and helps to facilitate pulmonary rehabilitation classes. The Respiratory Therapist is a certified Respiratory educator and is able to teach patients about proper breathing techniques, inhaler use and how to live with your condition.

Social Workers Social Workers registered with the Ontario College of Social Workers and Social Service Workers. They work with other social services, such as government assistance, and legal aid and are involved in social policy development. Social workers develop, implement, and assess programs to address social issues such as domestic violence, poverty, child abuse, senior abuse, addictions and mental health and homelessness. Our Social Workers provide: • Individual, couple, family and group counselling • Assist people in managing their daily lives • Help individuals understand and adapt to illness, disability such as chronic pain and death To obtain an appointment you may speak directly to the social worker, health care professional or you may simply self-refer.

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Chiropody Chiropody is the assessment of the foot and the treatment and prevention of diseases or disorders of the foot by therapeutic, orthotic and palliative means. Chiropodists specialize in the recognition, assessment, treatment, and ongoing care of the foot. As an essential member of the health care team, chiropodists have many skills and techniques that help clients eliminate foot pain, gain mobility and maintain healthy feet. Chiropodist treat: • • • •

Sports injuries Common foot conditions such as: corns, warts, ingrown nails, calluses, etc. Foot infections caused by medical conditions such as diabetes Foot deformities and misalignments

Dennis Walsh, Chiropodist – is currently available on Wednesdays between 9:00am and 4:30pm by appointment. A referral from a physician is not necessary. Chiropody services are not covered by O.H.I.P. To make an appointment please call 519.238.2362

Diabetes Educators A Certified Diabetes Educator (CDE) is a health care professional who is specialized and certified to teach people with diabetes how to manage their condition. The GBACHC offers a diabetes education and management program in Grand Bend and Hensall. The program offers education on how to self-manage your diabetes and how to prevent or delay complications. Topics that are discussed in the program include: blood sugar control, nutrition, medication, activity, foot care etc. The diabetes team collaborates with your health care provider to help best manage your diabetes. One on one counselling and group programs are available. Any adult person diagnosed with pre-diabetes, Type 1 or Type 2 diabetes is able to access the program through their health care provider or self-referral. Please contact the Administrative Assistant at 519.238.1556 x242.

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WHO WE ARE

Registered Dietitians Registered Dietitians (RD) are regulated health professionals. RDs must be registered with the College of Dietitians in the province in which they practice. Not every nutritionist is a registered dietitian. RDs are rigorously trained to provide tailored advice and counseling about diet, food and nutrition. RDs believe in the power of food to enhance lives and improve health. In Grand Bend and Hensall, RDs provide individual and family counseling for a variety of concerns. They also do group sessions in the community. If you have diabetes, you will see the RD in the diabetes education program. Our RDs accept referrals from health care providers and self-referrals from people living in our catchment area.

Aging At Home Program The Centre offers three programs under this strategy initiated through the Erie St. Clair LHIN. 1. Occupational Therapy (OT as described above), Grab Bar Program, and Assistive Devices Program (ADP) where subsidy is available for fall prevention strategies. 2. Better Breathing Team 3. Telemedicine Program 4. Social Work

Grab Bar Program

This fall prevention initiative provides funding assistance to install grab bars within an individual home. Once the need has been determined through a Home Safety Assessment, the OT helps the individual to determine the type of grab bar that will work best given the individual and the environment. The program covers the cost of the grab bar(s) purchase and installation in the home by a recommended vendor.

Assistive Devices Program

This is a Ministry of Health and Long Term Care program which provides funding to Ontario Residents who have long-term physical disabilities and require mobility devices as a result (i.e. wheeled walker, wheelchair). Our OT’s are ADP authorizers and once a Home Safety Assessment has been completed they can assist you with obtaining an appropriate mobility device if you meet the ADP criteria.

Better Breathing Team

The Better Breathing Team provides service to individuals who have a diagnosis of Chronic Obstructive Pulmonary Disease (COPD) or other chronic lung impairments. The program is designed to assist clients to manage their care, decrease readmissions to hospital, decrease the length of client stay in hospital,

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decrease flare-ups, and enhance the client’s overall quality of life through pulmonary lung rehabilitation (exercise and education). The team will visit clients in their home if required and coordinate community based programs within the catchment area, team members include: • • • •

Registered Respiratory Therapist Physiotherapist Kinesiologist Social Worker

Telemedicine Program (OTN)

Videoconferencing services are available in Grand Bend and Hensall locations. This is used for specialist appointments, education and meetings. There may be some instances where your healthcare provider will recommend and OTN visit.

Health Promoters Health promoters develop, co-ordinate, facilitate, and evaluate groups that empower people to improve their health and quality of life. They focus on the prevention of disease as well as improving the lives of those with chronic diseases or disabilities. Health promoters work with other health professionals as well as other agencies to build healthier communities and a more sustainable health system. They also engage community members and groups in improving their overall health and wellbeing. Grand Bend Area Community Health Centre used the Canadian Index of Wellbeing as a framework for a community situation assessment. The main goal identified from the Be Well assessment was to address health equity by reducing access barriers in three main areas: resources for daily living, health services and groups, and community activities and groups. No one should be disadvantaged from attaining their full health potential because of social, economic, or geographic circumstances GBACHC is taking actions to enable everyone to fully participate and reach their health potential. Connected Rural Communities Collaborative brings people together from across sectors to improve connections, sense of belonging and social inclusion among those living in this area. Let’s work together to build connections and inclusion and find ways to achieve health equity. Working together, we can make a difference! We are always looking for more partners. If you would like to join this effort, please contact us.

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COMMUNITY HEALTH GROUPS

Community Health Groups The following programs are available to everyone in the community. Please contact Cindy Maxfield Health Promotion and Program Coordinator at 519.238.1556 x231 for more information on any of these programs.

Local Health Integration Network Care

Erie St. Clair and the Southwest Community Care Coordinators have community nurses that attend GBACHC on a weekly basis to coordinate care with our System Navigator. For care coordination for high needs patients contact Megan Elliott (RPN) at 519.238.2362 x204.

Exercise & Wellness Classes Healthy Lifestyle Exercise Programs

This program is available fall, winter and spring in two locations. Grand Bend Area CHC in the upstairs Community room on Mondays and Thursdays at 8:45am, Port Franks at the Port Franks Community Centre on Tuesdays and Thursdays 9:00am. Both programs provide warm up, low impact aerobic exercises done to music, followed by strength work and stretching. You must bring a clean pair of running shoes and a mat if you have one. There is no fee for this program and is facilitated by a trained volunteer. Call Cindy Maxfield, Health Promoter 519.238.1556 x231.

Senior Men’s Strength Class

This program runs Mondays and Thursdays from 10-10:45am and combines moderate free weights with exercise to improve upper and lower body strength. Program is facilitated with trained volunteers and is free. Please bring clean running shoes and wear comfortable clothing. Call Cindy 519.238.1556 x231 for more details.

Gentle Exercise Classes

This program runs Mondays and Thursdays from 11:00am to 12:00pm in the Community Room at the Grand Bend Area CHC and is available fall, winter and spring. Stretching, strength and gentle aerobics utilizing chairs and the wall make this a great program for individuals that are new to exercise, or have some physical limitations. This Program is facilitated by trained volunteer instructors and is free. Clean dry running shoes and comfy clothes are all you need. Call Cindy.

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Functional Fitness Exercise Class

The Functional Fitness program is designed for seniors with limited mobility and is run by a registered health professional. The program is offered on Monday and Thursday mornings from 11:15-12 noon in the Community room at GBACHC. A similar program is offered in Exeter on Monday and Wednesdays from 2-3 pm. Call 519.238.1556 x243.

Savannah Strollers

In partnership with the Pinery Provincial Park, Friends of the Pinery and the Lambton Heritage Museum we offer you a choice of walking programs utilizing the Trails in the Pinery Park for outdoor walking and the Galleries in the Lambton Heritage for indoor walking in the winter months. This program is available every Wednesday. Please meet in the parking lot of the Museum at 9:20am for those who wish to carpool to the Pinery Park. For those who wish to stroll inside out of the elements please enter the museum through the main entrance. The Pinery outdoor program runs year round. The Lambton Museum indoor program runs winter to spring. There is no fee for either program. You need to dress for the weather for the outdoor walk and bring dry clean running shoes for the indoor walk. Call Cindy Maxfield, Health Promoter 519.238.1556 x231.

Line Dancing

If you want to have fun and do exercise at the same time there is a Line dancing program held at the Port Franks Community Centre from 8:30am to 9:00am every Tuesday and Thursday before the exercise program start. Participants need dry clean shoes comfortable to dance in. There is no fee for this program. Call Cindy Maxfield, Health Promoter 519.238.1556 x231. Program available in the fall, winter and spring.

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COMMUNITY SUPPORT AND SOCIAL GROUPS

Community Support and Social Groups Alzheimer’s Caregiver Support

This program is facilitated by the Alzheimer’s Society of Huron and is offered the first Monday of every month at the Grand Bend Area CHC at 1:30pm and 7:00pm. If you are caring for a loved one with Alzheimer’s you also need to take care of yourself. Join others in this supportive environment. There is no fee. The number to call is 1.800.561.5012. Program available fall, winter and spring. www.alzheimer.ca/huroncounty

Alzheimer’s Minds In Motion

Offered once a week for 8 weeks in the Community room at the Grand Bend CHC this program combines physical activity, brain health & recreation for clients and their caregivers. Small fee for program contact the Alzheimer’s Society Huron for more information, registration or if you need financial assistance to participate. 1.800.561.5012. Email: admin@alzheimerhuron.on.ca

Canadian National Institute for the Blind Low Vision Clinic

A free drop in clinic from 10am to 2:00pm the second Thursday of every second month, February until December at GBACHC in the Adult Day Wing. Staff will assist you with the latest information and gadgets to help those with vision loss. Check the monthly calendar for dates or contact Health Promoter Cindy Maxfield at 519.238.1556 x231 for details.

Strengthening Families for Parents and Youth (SFPY)

SFPY is a 9-week skill-building workshop for families with teens 12 to 17 years of age. The workshop takes a ‘whole family’ approach to help parents and teens improve communication, trust and mutual respect. All participants enjoy a healthy family meal together. Parents and youth participate in separate sessions where they discuss a range of topics. Then all participants come together again for a session where they build on the topics and skills they’ve explored separately.

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Sunset Cinema

The first Thursday of every month fall, winter & spring at 7:30pm is movie night in the Community Room at the GBACHC. View an interesting film with discussion to follow. Night is free but donations gladly accepted. Contact Cindy Maxfield Health Promoter for details 519.238.1556 x231.

Parkinson’s Support Group

This support group was created in response to an identified need in our community for individuals and their caregivers who live with Parkinson’s disease. The group has been established in partnership with the Parkinson’s Society – London chapter. The aim of this group is to enhance member’s knowledge on specific topics related to Parkinson’s disease and provide them with opportunities to dialogue with each other, ask questions to occasional guest speakers and share resources. Our hope is to create a network in our community where individuals will feel supported and encouraged. This group aims to facilitate personal growth, empowerment and increased knowledge and understanding of the disease. For more information on this support group contact our Occupational Therapist at 519.238.1556 x241. Program runs the last Monday of every month Fall/Winter/Spring at 2 pm in the Adult Day wing at GBACHC.

Anxiety Support Group

Join our social workers the last Tuesday of the month starting September in the Adult Day wing from 2-3 pm. Program consists of discussion and support for individuals living with anxiety facilitated by trained social workers. Topics of discussion will include what anxiety is and how to manage it. Contact Lise Callahan 519.238.1556 x230 for more information.

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CHRONIC DISEASE GROUPS

Chronic Disease Groups Chronic Pain Management and Support Group

This 6 week program at the GBACHC incorporates gentle exercise, education sessions and support. It deals with topics such as what is chronic pain, managing medications, relaxation techniques, better sleep and much more. This free program is offered in the spring and fall and includes many health care professionals. Contact Nicole Pasut Physiotherapist at 519.238.1556 x282 or Registered Social Worker Mickey Gurbin at 519.238.1556 x223 for further dates and times.

Pre Diabetes Classes

These classes are offered at GBACHC two to three times a year with topics that include healthy eating, physical activity and stress management. Call Elaine Clarke, Administrative Assistant at 519.238.1556 x242 for details.

Heart Health Class: Manage/Prevent High Cholesterol or High Blood Pressure

These free educational programs are offered throughout the year with great tips on how to manage your cholesterol/high blood pressure through lifestyle strategies and to help you understand what your numbers really mean. Call Elaine Clarke, Administrative Assistant at 519.238.1556 x242 for details.

Smoking Cessation

How can STOP help you or someone you know quit smoking? The STOP smoking cessation program offers counselling support and Nicotine Replacement Therapy (NRT – patch, gum, inhaler, and lozenge and mouth spray) at no cost to patients/clients who want to quit smoking. STOP is funded by the Government of Ontario and is part of the Smoke-Free Ontario Strategy. Please contact Michael Callihoo, RRT at 519.238.1556 x284 if you are interested in STOP or have any questions. You may also get more information at www.stopstudy.ca

Blood Pressure Clinic

Have your blood pressure monitored every month by a trained volunteer in the Day Centre wing of the Health Centre. The program is offered the last Thursday of every month from 2-4 p.m. Call Cindy Maxfield Health Promoter for details 519.238.1556 x231. Everyone welcome, no appointment needed.

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Choices for Change, Addiction Counselling Services

This Program provides assessment and treatment for people with substance abuse and problem gambling issues. Services are offered at both the Hensall and Grand Bend sites of the GBACHC. Adults, youth and family counselling are available. You may self-refer to this program by contacting Elise Metcalf in Grand Bend at 1.877.218.0077 x1 to complete an intake and make an appointment.

Living a Healthy Life

Living a Healthy Life with Chronic Conditions is a licensed program from Stanford University and has been adopted by the Southwest Self-Management program. This is a free 6 week program that provides information and teaches practical skills to manage ongoing (chronic) health conditions. Participants learn to improve self-management skills and tailor them to their own needs and lifestyle. In addition to learning about healthy living, participants develop skills in areas such a goal setting, problem solving and communications. Caregivers are welcome to attend the workshop to learn self-management skills themselves and how they can provide support their family members. Participants will need to be able to set goals and be comfortable in a group setting. To register for this program, contact Lise Callahan at 519.238.1556 x230.

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COMMUNITY NUTRITION GROUPS

Community Nutrition Groups Bioelectrical Impedance Analysis (BIA)

Intended for individuals without health concerns, this test analyzes body composition by considering body weight, fat, muscle and hydration. This test focuses on healthy lifestyle tips and counselling to help people achieve their health and fitness goals. Follow up tests are incorporated to monitor progress. BIA clinics are offered in conjunction with GBACHC and community groups, like exercise and other wellness groups. Individual and group testing are available. Contact Susan Bird at 519.238.1556 x298.

Cooking Groups ($)

These sessions are hands-on and fun! Make tasty, healthy recipes – and enjoy them at the end of each session! • Adventures in Cooking (children and youth) • Come Cook With Us (adults) • Men Can Cook (men only) Contact Miranda Burgess at 519.238.1556 x222 for group times and locations.

Craving Change

Craving Change helps you to better understand your triggers for problematic eating. This group discusses strategies to develop healthy eating habits. This workshop is six-weeks. Change your thinking; change your eating!

Eat Well Talks & Recipe Tastings

Have your questions about healthy eating answered! GBACHC dietitian will come to your group to talk about a specific topic. We can also show you how to make tasty and healthy recipes related to the topic. Enjoy a taste of the food at the end of the session! Contact Miranda Burgess, Registered Dietitian at 519.238.1556 x222. Sessions are FREE unless indicated by ($).

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We Can Help Fund

The Grand Bend Area Community Health Centre’s “We Can Help Fund” was established to provide an urgent one-time financial gift to benefit members of our community. All referrals for the “We Can Help Fund” can be directed to the Social Workers at the Grand Bend Area Community Health Centre. Any individual in the community who is facing financial hardship is encouraged to apply for assistance. Past “gifts” have included gift cards for local grocery stores or gas stations. We thank all of those individuals and groups who have generously donated to the Grand Bend Area Community Health Centre’s “We Can Help Fund”.

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COMMUNITY PARTNERSHIPS AND RESOURCES

Grand Bend Area Health Services Foundation As the fundraising arm of the Grand Bend Area Community Health Centre, the Grand Bend Area Health Services Foundation receives and distributes financial resources necessary to meet the capital requirements of the Health Centre, and supports health care services available in the community. Created in 2000, the Foundation was registered by the Canada Revenue Agency as a “Non Profit Corporation” in 2001, receiving Charitable Registration (#88673 8418 RR0001). Government grants cannot meet all of the community expectations for health care services, especially in rural areas. In order to enhance existing services and enable community needs to be met in the future, private contributions and donations are often needed, sometimes on short notice. When the Grand Bend Area Community Health Centre was established, it was understood that the Ministry of Health and Long-Term Care would not fully fund the capital requirements of the new facility. It was therefore decided to follow the example of most hospitals, health agencies, and other community service agencies, and establish a Foundation to be responsible for fundraising activities. The current site for the Health Centre was generously donated by Rice Development. A very successful campaign by the Foundation raised substantial funds for items and equipment not funded by the government. The new Centre, officially opened in May 2004, would have been impossible without this considerable community support. Later, in December 2008, through a significant donation from the Foundation, the Centre was able to purchase .75 acres immediately north of the current facility to allow for needed future expansion. Further donations enabled the installation of Electronic Medical Records in 2012. In 2014, a sound system for the hearing impaired was purchased by us for the Adult Day Centre. In 2015 we contributed 25,000 towards centre improvements. There are a number of ways by which you can support the Grand Bend Area Community Health Centre through the Foundation, and make a difference. Donations can be directed to a program or project of your choice. You can pledge a contribution over a period of time; make a special occasion gift in recognition of a person or life event; arrange a “planned gift” through a bequest in your will or make a memorial gift recognized by a plaque on the Memorial Wall which will designate the person’s name in perpetuity. For more information about the remarkable difference which donations can make to the delivery of health care services at the Grand Bend Area Community Health Centre, please contact the Foundation at 519.238.1556 x232. www.gbachc.ca

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Our Vision To improve the overall health and well-being of our communities through being a leader and working with partners in an integrated and sustainable rural health care system.

Our Mission As your healthcare partner close to home, dedicated to quality and safe patient care we will: • Treat everyone with respect, compassion and dignity • Place patients and families as a core focus • Build a workplace environment where all staff, physicians and volunteers feel valued and have opportunities to grow • Strengthen and expand our relationships with stakeholders and health care partners • Demonstrate our social responsibilities and good stewardship of all resources

Our Values Which Translate Into Actions CARING – We will provide excellent care, and make our patients, staff, physicians and volunteers feel cared about. ACCESSIBLE – We will overcome barriers, and work to ensure our patients have care “close to home”. RESPONSIVE – Working hard to reduce wait times for services. We want our communities to know they can find help with their questions and concerns about their care. INTEGRITY – We will make ethical decisions, embrace positive change, and face challenges with the intent to make the system better for those we care for. NETWORKING – We will build strong collaborative relationships that provide our communities with health promotion strategies and solutions that are understandable with transitions that are seamless and easy to navigate GROWTH – We will be good stewards of our resources, with worthwhile growth objectives and goals that stretch our physicians, staff and volunteers to reach their full potential as we strive to achieve our vision and mission.

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COMMUNITY PARTNERSHIPS AND RESOURCES South Huron Hospital Association (SHHA) serves a catchment area in excess of 19,000 clients which includes the Municipality of South Huron and its adjacent communities. The hospital plays a pivotal role in our community. The hospital provides 24/7 emergency services, in-patient laboratory services, diagnostic imaging services, and outpatient clinic services. The Hospital is in the primary care service provider for the communities we serve. • • • • • • • • • • • • • •

24 hour emergency department Walk-In Clinic 364 days of the year (closed Christmas day) Family Practice Clinic Physiotherapy (In Patient primarily) Outpatient Clinics Cardiac Stress Test Clinic Bone Mineral Density Program Digital Imaging (X-rays and Ultrasound) Laboratory Services (In patient primarily) 14 Acute Care Beds 1 Complex Continuing Care Bed 4 Rehabilitation Beds Echocardiograms Spirometry

Out-Patient Consultants Clinics – by physician referral • • • • • • •

Internal Medicine/Cardiac Stress Testing – Dr. Fianni Endocrinology/Internal Medicine/Cardiac Stress Testing - Dr. McLean General Surgery – Dr. McCune Gynecology – Dr. Wood Pediatrics – Dr. Montiveros Psychiatry – Dr. Gangdev Skin Clinic – Dr. Howard

Out-Patient Clinic – Self Referral • Infant Feeding Clinic at the Medical Centre every morning 9 till noon on walk in basis, provided by Huron Health Unit. • Arthritis Society every 2nd Friday 1.800.321.1433 x1221 • Pedorthics (Foot) every Thursday 1.844.337.7653 • Choices for Change 1.877.218.0077 • Smoking Cessation 1.877.837.6143 South Huron Family Practice Clinic • • • • •

Dr. Ryan Dr. Patel Dr. Lam Dr. Bueno Dr. Ashtarani www.gbachc.ca

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To make an appointment with your family doctor, or to speak to Reception or a Nurse Monday to Friday, call 519.235.3343 between 8:30am and 4:30pm. Patients of FPC doctors should report to the FPC for lab tests and injections by appointment between 8:00am to 9:45am Monday to Friday. Walk-In Clinic The Emergency Department is to be used only for true emergency cases. For all others, it is expected that you will consult with your Family Physician. In a time when that is not possible, the Walk-In Clinic is available. The Walk-In Clinic is open Monday to Friday (except statutory holidays) from 4:00pm to 6:45pm Saturday, Sundays and Statutory Holidays 11:00am to 1:45pm. Please bring your Ontario health card.

Contact Information: South Huron Hospital Association 24 Huron St. West Exeter Ontario, N0M 1S2 Phone: 519.235.2700 • Fax: 519.235.3405 shha.administration@shha.on.ca www.shha.on.ca South Huron Medical Centre 23 Huron St. West Exeter Ontario, N0M 1S2 Phone: 519.235.3343 • Fax: 519.235.3845

Directions to South Huron Hospital from Grand Bend to Exeter • • • •

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Highway 21 North Turn RIGHT onto Thames Road/Highway 83 East Turn RIGHT onto Main Street/Highway 4 Turn RIGHT onto Huron Street West – The hospital is on the right hand side of the road.

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COMMUNITY PARTNERSHIPS AND RESOURCES

Community Health Partnerships Contact Information A

A.A & AL-Anon................................................................................. 1.800.708.9833 Adult Day Centre Grand Bend Site.................................................... 519.238.6289 Aids & Sexual Health InfoLine......................................................... 1.800.668.2437 Alzheimer Society............................................................................ 1.800.561.5012 Arthritis Society.................................................................... 1.800.321.1433 x1221

B

Blessings Food Bank Zurich............................................................... 519.236.4376 Blue Water Rest Home....................................................................... 519.236.4373

C

Canada Pension Plan...................................................................... 1.800.277.9914 Canadian Institute for the Blind....................................................... 1.800.563.2642 Canadian Mental Health Services................................................... 1.866.531.2600 CMHA Crisis Line Huron................................................................. 1.800.829.7484 CMHA Crisis Line Lambton............................................................. 1.800.307.4319 Cancer Society................................................................................ 1.888.939.3333 Central Lambton Family Health team................................................. 519.882.2552 Choices for Change (formerly Huron Addiction Services).......... 1.877.218.0077 x1 Erie St. Clair Local Health Integration Network.............................. 1-888-447-4468 Southwest Local Health Integration Network Huron........................ 1.800.267.0535

D

Dental Services: Grand Bend Dental & Health Centre - 72 Ontario St. S..................... 519.238.3384 Grand Bend Family Dental - 29 Gill Rd.............................................. 519.238.2368 Dr. Julie Bargiglione in Zurich............................................................. 519.236.4341

E

Eating Disorder Outreach Huron..................................................... 1.877.695.2524 Eating Disorder Outreach Lambton....................................................519-397-5455 Elder Abuse –Lambton 519.344.8861 / Huron................................... 519.524.4108 Erie St Clair Local Health Integration Network................................ 1.866.231.5446

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F

Family Counselling Centre Sarnia/Lambton....................................... 519.336.0120 Family Services Perth-Huron............................................................. 519.482.3931

G

Grand Bend Community Foundation.................................................. 519.238.2190

H

Huron County Health Unit............................................................... 1.877.837.6143 Huron County Women’s Shelter...................................................... 1.800.265.5506 Huron EMS......................................................................................... 519.524.8394 Health Services (General Info & Contact Information in Ontario)....................... 211

L

Lambton County Health Unit........................................................... 1.800.667.1839 Lambton Elderly Outreach Lambton................................................ 1.800.265.0203 Lambton EMS..................................................................................... 519.882.3797 London’s Children Aid Society......................................................... 1.888.661.6167

M

Mental Health 24 hr Crisis Line Huron............................................ 1.888.829.7484 Mental Health 24 hr Crisis Line Lambton........................................ 1.800.307.4319 Municipality of Bluewater................................................................. 1.877.236.4351 Municipality of Lambton Shores...................................................... 1.877.786.2335

N

North Lambton Community Health Centre......................................... 519.786.4545 North Lambton Social Services.......................................................... 519.786.2334

O

211 Ontario (connects you to all services)............................................. just dial 211 One Care (Formally Midwestern Adult Day & Town & Country)...... 1.877.502.8277 Ontario Disability Support Program Huron...................................... 1.800.565.5762 Ontario Disability Support Program Lambton.................................. 1.800.663.7633 Ontario Early Years............................................................................ 519.786.4839 Ontario Problem Gambling Hotline.................................................. 1.888.230.3505

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COMMUNITY PARTNERSHIPS AND RESOURCES Q

Queensway Nursing Home................................................................ 519.262.2830

S

Sarnia Lambton Children’s Aid........................................................... 519.336.0623 Sarnia Lambton District Stroke Strategy Network........................... 1.866.310.7577 Sexual Assault Survivor Centre.......................................................... 519.337.3320 Smokers Helpline............................................................................ 1.877.513.5333 South Huron Hospital Association...................................................... 519.235.2700 South Huron Medical Centre.............................................................. 519.235.3343

T

Telehealth Ontario........................................................................... 1.866.797.0000

V

Veterans Affairs Canada.................................................................. 1.866.522.2122 Victim Services Huron........................................................................ 519.524.4108 Victims Service Lambton.................................................................... 519.341.8861 VON Lambton..................................................................................... 519.542.2310 VON Huron......................................................................................... 519.271.7991

W

Wellspring (Cancer Support Centre).................................................. 519.438.7379 Westover Addiction Services........................................................... 1.800.721.3232 Women’s Interval Home Sarnia/Lambton........................................ 1.800.265.1412

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Contributing Supporters Disclaimer: We thank all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by our hospital of any particular goods or services and our hospital cannot be responsible for the goods and services which appear in those advertisements.

Funeral Services Denning’s.......................................33

Hearing Sound Therapy Hearing................33

Home Care Willow HomeCare..........................33

Medical Alarms ConnectCare.................................34

Pharmacies Exeter Guardian Pharmacy...........32 Grand Bend Pharmacy..................33 Hensall Pharmacy.........................34 Shoppers Drug Mart......................34

Retirement Residences Prince George Retirement Residence.....................................34

Exeter Guardian Pharmacy

38-44 Thames Rd. E., Exeter, ON N0M 1S3 Ph: 519-235-1570 Fax: 519-235-2198 Your local independent pharmacy is here for you! We are pleased to waive the $2.00 from your Ontario Drug Benefit Co-Pay Patients who paid $2.00 Now Pay $0 Patients who paid $6.11 Now Pay $3.99 It’s now easy to transfer your prescription to our pharmacy • Free delivery on all prescriptions Our Home Health Care Services include a professional focus on the following categories: Back & Neck Comfort Products Braces and Supports Diabetes & Diagnostic Products Ostomy Supplies Pain Management (tens) Patient Aids Prescription Blister Packaging Wound Management

Incontinence Medical Nutrition Mobility Products Respiratory Aids Support Hosiery Gradient Compression Garments Bathroom Safety

Dedicated to convenience, we offer delivery during our hours of operation: Monday - Friday 8am - 8pm Saturdays 9am - 5pm • Sundays 10am-5pm

We’re a community pharmacy that takes care of our community.

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications 32

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CONTRIBUTING SUPPORTERS

Compassion. our Service CaringThat’s for our rural communities

Willow Dementia & Memory Information Centre

Phone: 519-630-4822 | www.willowcare.ca

Hearing

Professional Audiological Care

HEARING TESTS HEARING AIDS SALES and SERVICE for all BRANDS 22 Ontario Street North Grand Bend, ON

Your local, alternative, affordable cremation option. We can meet you at your home to discuss the ways we can help make things easier on your family and save you money. Please call or email us today. Serving Lambton Shores and area ailsa craig • chatham • forest • strathroy st. thomas • rodney • west lorne • watford

519-238-1385 Sonya Croker, B.Sc., GIT

Hearing Instrument Specialist

GRAND BEND PHARMACY 46 Ontario St. S., Grand Bend 519-238-6506 • 855-338-6506 MON-FRI 9am-6pm • SAT 9am-4pm • SUN Closed

Easy Prescription Transfers, Seniors’ Day Every Wednesday, MedChecks, Blister Packaging, Flu Shots Available, Free Delivery

Now order Refills Online at www.pharmasave.com

www.gbachc.ca

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65 Main St. E., Grand BEnd, On

Cosmetics, Convenience, and Health Care needs.

Retirement Living Supported Living Respite Care

Health Services

Medication reviews, Flu Shots, Smoking Cessation, Compliance Packaging, Blood Pressure Check

RETIREMENT RESIDENCE

L U C A N , O N TA R I O

www.princegeorgerr.com 519-227-1268

Photo Services

Connected Kiosk, Shoppersphoto.ca pick-up location, Passport Photos

HENSALL We take the time to listen

Selection of Food

Everyday Services include: Compliance packs Advice and consults when needed Personal and prompt service

Store Hours

9 am to 9 pm, 7 days a week

Hours: Mon 9 am-7 pm

Your Life Brand Store

519-238-8540

Tue-Fri 9am-6 pm | Sat 9 am-2 pm Closed Sundays & Holidays

121 Ki n g S t , H e n Sa ll, O n

65 Main St. E., Grand BEnd, On

519-262-3337

A sk a b out ou r f ree d eli ver y

Now offering GoSafe and wireless options. Call now for details: 519-685-4550 1-888-298-6116 www.connectcare.ca ConnectCare is a fully integrated program of St. Joseph’s Health Care London, located at Parkwood Institute.

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“Now that I have my ConnectCare button, I can live my life to the fullest without worrying about what could happen. It’s given my daughter piece of mind as well.”


CONTRIBUTING SUPPORTERS www.instagram.com/willowpublishing/

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www.gbachc.ca

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