Protecting Your Privacy When you come to the hospital to receive care, we need to ask you a variety of personal and health-related questions. This information helps us to determine the best way to care for you. We will also ask your permission to perform tests or procedures required for your care.
We collect, use and share your personal health information with other health care providers in order to:
• Provide treatment • Improve the quality of service we provide through surveys and chart reviews • Find out if your services are covered by a medical plan • Contact you for donations • Meet legislative requirements
You have our promise that we will keep your personal information confidential and use the information only in order to provide your health care. You do have the right to refuse to give personal or health information. However, failure to do so could affect our ability to provide the care you require. We will disclose your general status and location as a patient to individuals enquiring about you, unless you tell us not to. For more information about the Personal Health Information Protection Act (PHIPA) please contact the Privacy Officer at 905-494-6832, or visit our web site at www.williamoslerhs.ca.
Hospital Rooms The hospital will normally offer three types of accommodation to suit your needs. You will be able to request your preference; however, your first choice may not always be available. Please remember that, when assigning rooms, the hospital will always consider medical need as our first priority.
Standard ward
A standard patient room has four beds. The cost of this room is generally covered by federal and provincial health programs, except for uninsured Ontario residents, visitors to Canada or for uninsured procedures such as cosmetic surgery.
Private and semi-private rooms
These patient rooms have one (Private) or two (Semi-private) beds. These rooms are available on request; however, they are not covered by the Ontario Health Insurance Plan (OHIP) and there is an extra charge. Many patients have additional health insurance coverage through their employer that may cover the cost for the room upgrade. It is a good idea to check with your employer as to what type of coverage you have before coming to the hospital. If you do not have additional coverage under your supplemental insurance plan, you will be responsible for the extra charge. To obtain more information about current room fees, please contact the Finance Department at extension 56851. www.williamoslerhs.ca
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