Etobicoke General William Osler Health System Patient Services Directory

Patient Services Directory

Please feel free to take this home for future use.

www.williamoslerhs.ca Osler properties are 100% smoke-free!

Contents About William Osler Health System............................................................ 5 William Osler Health System Foundation................................................... 8 Frequently Called Hospital Numbers......................................................... 10 Your Health Care - Be Involved.................................................................. 11 General Hospital Information Access To Hospital..............................................................................................................12 Day Surgery And Outpatients.............................................................................................12 Visiting Hours.....................................................................................................................12 Telephone............................................................................................................................14 Television............................................................................................................................14 Hospital Services You May Need (Bank Machine, Hair Salon, Cafeteria, Coffee Kiosk, Gift Shop, Information Desk, Wheelchair Accessible Washrooms).....................................................15 Accessibility Plan................................................................................................................16 For Your Safety...................................................................................................................16 Visitors’ Parking Lot...........................................................................................................16

About Your Hospital Stay Admission To The Hospital.................................................................................................18 Protecting Your Privacy......................................................................................................19 Hospital Rooms...................................................................................................................19 What to Bring For Your Stay..............................................................................................20 What You Should NOT Bring.............................................................................................20 Looking After Your Dietary Needs....................................................................................21 Respecting Your Wishes - A Living Will...........................................................................21 Going Home........................................................................................................................22 Fees.....................................................................................................................................23 Are We Meeting Your Needs?............................................................................................26

Special Care Needs Who Will Decide About Your Care?..................................................................................27 Lifeline Services.................................................................................................................27 Community Support Services.............................................................................................27 City of Toronto Public Health Department.........................................................................27 Telehealth Ontario...............................................................................................................27 Trillium Gift of Life............................................................................................................28

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People Here to Help You Patient Care Team...............................................................................................................29 Your Family Doctor............................................................................................................29 Spiritual and Religious Care...............................................................................................29 The Ethicist.........................................................................................................................30 Diversity Services...............................................................................................................30 Patient Relations .................................................................................................................31 Social Workers....................................................................................................................31 Volunteers...........................................................................................................................31 Public Relations and Communications...............................................................................31

Community Supporters............................................................................. 33

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Welcome to Etobicoke General Hospital Dear Patients and Family Members: On behalf of the staff, physicians and volunteers of Etobicoke General Hospital, I am pleased to provide you with this Patient Services Directory. Inside this publication you will find valuable information about our programs, services and amenities to help make your hospital stay as comfortable as possible.

William Osler Health System (Osler) is a family of hospitals consisting of Etobicoke General Hospital, Brampton Civic Hospital, and a soon to be redeveloped Peel Memorial.

Together we serve the health care needs of Brampton, Etobicoke and the surrounding communities.

Etobicoke General Hospital is an integral part of Osler and has been effectively serving Etobicoke residents for over 37 years. The hospital is undergoing major ongoing renovations and upgrades to better serve the health care needs of the community. Osler is committed to providing quality and compassionate care and services that meet the clinical needs of our patients in one of the fastest-growing and diverse communities in Ontario.

We are committed to patient - centred care and will do our best to make you and your loved ones comfortable. Our value statement - Here for you… caring for you - reflects the health system’s commitment to respect your unique needs and preferences as much as possible. We encourage you to be an active partner with us in helping to meet your health care needs.

If you have any questions or concerns, please let us know. There are display units containing “Are We Meeting Your Needs?” patient opinion cards. Please take a moment to complete a card to let us know if we are meeting your health care expectations. After your hospital visit you may receive a satisfaction survey in the mail. Please help us improve our service by returning this anonymous survey.

Our mission is to provide safe and compassionate care - and we hope you will find this is reflected in your hospital experience.

Elizabeth Buller Dr. Ian Smith Executive Vice President and Chief Nursing Executive Chief of Staff William Osler Health System William Osler Health System

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Here for you... caring for you

About William Osler Health System

Here for you... caring for you Connecting With Our Communities We’re proud of our respective histories and proud to be a partner in the broader health care community. Our close partnerships with community health care providers ensure the transition from hospital to home is as easy as possible. Our patients get the care they need both in hospital and at home.

One Health Care System Through state-of-the-art technology, our existing hospitals, satellite facilities, administrative offices and physician offices share vital information required to provide our patients with one high standard of health care across all facilities.

Specialized Services We provide specialized services to many communities. Patients have access to state-ofthe-art digital diagnostic imaging services such as MRI, CT, and mammography. We also offer specialized services in cancer treatment, cardiology, dialysis, medicine, maternal newborn, mental health, neonatology, orthopaedics, paediatrics, and surgery. Our size alone allows us to provide regional services to our communities now and in the future.

Our Medical Leadership William Osler Health System physicians offer a variety of specialties in anaesthesiology, cardiology, emergency medicine, family medicine, internal medicine, mental health, obstetrics, oncology, opthalmology, orthopaedics, paediatrics, palliative care, radiology and surgery.

The Osler Team is Here for You We are proud of our team of physicians, nurses, allied health professionals, non-clinical and support staff, volunteers and community supporters. We are all passionate and committed to one thing: providing the best care possible to every patient we look after.

Our Commitment to You As part of our commitment to supporting a healthy community, the team at Osler continues to look for better ways to serve our patients and their families, listening carefully to the views and opinions of all in the community, and responding in ways residents expect, need and deserve.

Our Foundation Your financial support is important to our patients. To make a donation, attend one of our many fundraising events, or discuss a bequest gift, please contact the Osler Foundation Office at Etobicoke General Hospital.

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One Health Care System William Osler Health System - Etobicoke General Hospital 101 Humber College Boulevard Etobicoke, Ontario M9V 1R8 Phone: (416) 494-2120 Foundation - Etobicoke Office Phone: (416) 747-3388 Volunteer and Community Resources Department Phone: (416) 494-2120 Ext. 32267

William Osler Health System - Brampton Civic Hospital 2100 Bovaird Drive East Brampton, Ontario L6R 3J7 Phone: (905) 494-2120

Foundation - Brampton Civic Hospital Campaign Office Phone: (905) 494-6556 Volunteer and Community Resources Phone: (905) 494-2120 Ext. 58333

William Osler Health System - Peel Memorial (under redevelopment) 20 Lynch Street Brampton, Ontario

Community Contact Line: (416 or 905) 494-2120 Ext. 50200 or visit us at: www.williamoslerhs.ca

Brampton Civic Hospital

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Etobicoke General Hospial

Peel Memorial

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About Sir William Osler Born in Bond Head, Ontario in 1849, Sir William Osler achieved international recognition for his revolutionary and progressive approach to medical education and the practice of medicine.

SIR WILLIAM OSLER (1849-1919)

Scholar Sir William Osler began his medical education at the University of Toronto (1868) and completed his training at McGill University (1872), with postgraduate studies in London, Vienna and Berlin.

Visionary Sir William Osler believed medicine was a progressive science and his enthusiasm for learning influenced his students and peers to strive for excellence through ongoing education and research.

Medical Innovator Sir William Osler achieved international acclaim for his holistic approach to medicine.

An expert in the diagnosis of diseases of the heart, lungs and blood, Sir William Osler was one of the first medical minds to appreciate the interaction among body systems. His writings led to the creation of the Rockefeller Institute for Medical Research. He was also an advocate of a patient-centred approach to care.

Educator Sir William Osler believed that medicine is learned by the bedside, not in the classroom.

He was the first educator to bring medical students into the hospital environment for a hands-on approach to medical training.

Sir William Osler was a professor at McGill University and Professor of Medicine at Johns Hopkins University in Baltimore, and held the Regius Chair of Medicine at Oxford University, England – a few of his achievements.

Researcher and Author Sir William Osler was internationally recognized for his more than 1,500 scientific publications detailing his research and medical innovations. His textbook, The Principles and Practice of Medicine (1892), remained the authoritative medical textbook for over 30 years.

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William Osler Health System Foundation Etobicoke General William Osler Health System Foundation is a registered charity devoted to creating a healthier community through philanthropy.

We foster relationships in order to raise funds to support William Osler Health System Foundation’s capital, education and research priorities. We are accountable to our donors and respect their wishes.

The Foundation’s volunteer Board of Directors helps us to build those relationships and life-long support for the Health System within our community. With the support of individual donors, corporations and community groups, we can and do make a difference in patient care.

Your support is necessary to keep alive the active fundraising spirit that drives the success of Osler’s clinical programs. Etobicoke General Hospital is undertaking a significant redevelopment project with the addition of an MRI magnet, a second CT Scan machine and upgrades within the Emergency Department, including a new Sub-Acute area. A renovation in the Coronary Critical Care unit, Intensive Care and Day Surgery areas have recently been completed and a new Satellite Dialysis Centre has been created.

Supporting programs like these helps to ensure that the quality of community health care provided is at the highest level. New equipment and clinical programs mean that better care, closer to home awaits all of us.

Local residents, business leaders and service groups must work together to improve the health of our community. The generous gift of your financial resources to Etobicoke General Hospital will help us continue to purchase and upgrade the medical equipment this facility needs.

We invite you to join us in the pursuit to have the highest calibre of health care right here at home. Get involved today!

Learn more about us on-line at www.oslerfoundation.org or visit our on-site office: Etobicoke General Hospital-Foundation Main Floor - behind the lobby Registration area Phone: (416) 747-3388 Thank you for your support.

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Here for you... caring for you

Etobicoke General Hospital 101 Humber College Boulevard Etobicoke, ON M9V 1R8

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Etobicoke General Hospital

FREQUENTLY CALLED HOSPITAL PHONE NUMBERS All hospital numbers are in the 416 dialing area…

Contact Centre (Main Switchboard)....................494-2120 Administration (on-site).............. Ext. 33467 Asthma Education / COPD Clinic.............................. Ext. 36043 Cardiology…............................. .Ext. 33597 Cardiac Rehabilitation.............. ...Ext. 37021 Chaplain (On-call)...................... Ext. 33500 Communications and Marketing................................... Ext. 59940 Community Care Access Centre (CCAC)........................... Ext. 33348/32318 Community Contact Line........... Ext. 50200 Coronary Care Unit (CCU)........ Ext. 33313 Day Surgery Unit (Adult)........... .Ext. 33595 Day Surgery Unit (Paediatric)..... Ext. 36050 Diagnostic Cardiology................. Ext. 33454 Diagnostic Imaging (Corporate Booking Line and Inquiries)........ Ext. 56688 Dialysis/Kidney Care Clinic........ Ext. 32484 Diabetes Education Program....... Ext. 32393 Diversity Services........................ Ext. 50101 Emergency.................................. Ext. 33528 Endoscopy.................................. Ext. 33488 Engineering & Maintenance....... Ext. 33434 Ethicist........................................ Ext. 56630 Foundation - Etobicoke Office...... 747-3388 Finance Department (Patient Accounts) ........

(905) 494-6851 or Ext. 56851 General Medicine........................ Ext. 33677 Gift Shop.................................... Ext. 33479 Hair Salon................................... Ext. 33422 Health Information Management............................... Ext. 33503 Human Resources................(905) 494-6819 or Ext. 56819 Intensive Care Unit (ICU).......... Ext. 33558

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Lifeline Services....................(905) 494-6605 or Ext. 56605 Marjory Tebb Maternity Clinic... Ext. 32303 Mental Health Program............... Ext. 33586 Neurodiagnostics (Appt Booking and Inquiry).........................(416) 746-1171 Obstetrical Services - Combined Care........................ Ext. 33571 - Labour and Delivery................. Ext. 56516 Outpatient Clinics - Medical/Surgical....................... Ext. 32515 - Fracture, Plastics....................... Ext. 33310 Palliative Care............................. Ext. 33450 Parking Services....................(416) 742-4014 Patient Inquiry............................ Ext. 33525 Patient Relations......................... Ext. 32474 Paediatric Services....................... Ext. 33513 PRORESP................................... Ext. 56205 Rehabilitation.............................. Ext. 33435 Redevelopment Hotline.......(905) 494-6844 . or Ext. 56844 Respirology and General Medicine..................................... Ext. 33449 Security Services.......................... Ext. 33462 Special Care Nursery.................. .Ext. 33378 Speech Language Pathology......... Ext. 57788 Spiritual and Religious Care........ Ext. 33383 Surgical Services - Preadmit Clinic......................... Ext. 33335 - Orthopaedics............................ Ext. 33447 - Short Stay................................. Ext. 32476 General and Urology................... Ext. 33447 Television Service................1-866-924-9589 or Ext 33596 Volunteer and Community Resources.................................... Ext. 32267

Here for you... caring for you

Your Health Care - Be Involved As a patient, one of the keys to getting the best health care is to be an active member of your health care team. This means: • Taking part and being involved in every decision about your care.

• Asking a member of your health care team if you have questions so that you can make informed choices.

• Coming prepared for your medical treatment and knowing what to do when you go home.

• Getting support from friends and family if you need it.

Here are five ‘common-sense’ tips that you can use to make the most of every visit to your doctor, the hospital or any other health care provider:

Wash your hands frequently.

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General Hospital Information Access to Hospital Please note that the hospital’s main lobby entrances are locked nightly between 10:00 p.m. and 6:00 a.m. During these hours, patients and approved visitors must enter at the Emergency Department entrance.

Day Surgery and Outpatients We ask that adult patients bring only one (1) adult companion to accompany them to their appointment. Children may have both parents or guardians with them during an appointment.

Children under 13 years of age must be accompanied by an adult at all times.

Special consideration will be given to high-risk surgical patients.

Visiting Hours Visitors are permitted from 11:00 a.m. until 9:00 p.m. daily. Each patient may have two (2) visitors at a time. Children are welcome to visit when accompanied by a parent/guardian.

Please note: a child is considered one (1) visitor.

Special visitation needs of each family will be assessed and accommodated as required.

Special Visitor Guidelines apply in some units. Please check beforehand with your caregiver for clarification of guidelines or exceptions in a particular unit so you may let your family and friends know.

Staff may use discretion to permit visiting outside of stated hours if the visit meets the needs of the patient, does not disrupt care or treatment and is not disturbing to other patients. Please contact the Patient Care Manager or designate to determine if an exception can be made.

Visitors can help speed up your recovery process; however, let them know when you are tired. They will understand that rest is important for you. We ask that you keep noise to a minimum and respect the privacy of other patients.

If you prefer to see your visitors outside your room, patient lounges are available.

IMPORTANT MESSAGES TO OUR VISITORS

Clean Hands Protect Lives

Your Health Care – Be Involved When you come to a hospital, hand cleaning is your job too.

Whether you are a patient or a visitor, do your part to prevent germs from spreading.

Think about the times that you would clean your hands at home, such as: • Before and after eating • After using the washroom

• After sneezing or coughing

Make sure you clean your hands at these times and even more often when you are in the hospital.

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There are two ways to clean your hands You can clean your hands by:

1. Hand rub provided by the hospital 2. Soap and water using soap in the dispensers at the sink After cleaning, make sure your hands are dry before you touch anything. This is very important when you use the hand rub.

Visitors who do not feel well should not come to see you.

When you are in hospital, don’t feel shy about telling visitors to stay home if they are not feeling well. That’s another big way to keep infections from spreading in the hospital.

Hand cleaning is one of the best ways you and your health care team can prevent infections from spreading.

Did you know the main way germs can spread is by hand?

Keeping hands clean is the best thing you and your health care team can do to prevent infections from spreading to others. That’s so important in hospitals and other places where the risk of infection is high.

In Canada, one in nine patients gets an infection while in hospital.

Sometimes patients get infections when they are in the hospital.

Thousands of times a day, members of your health care team handle things that could have harmful germs. Without good hand cleaning, these germs can spread to patients and cause infection.

Your health care team works hard to keep their hands clean.

Your health care team plays a big role in preventing the spread of infection. They are committed to giving you clean, safe care.

There are important moments when your health care team should clean their hands, such as: • After touching objects in a patient’s room and going to another room • Before and after treating patients • Before and after special procedures, such as giving a needle • After contact with body fluids, such as blood or urine

When should your health team wear gloves?

Wearing gloves does not prevent germs from spreading from patient to patient. So, don’t expect your health care team to always wear gloves. But do expect them to clean their hands at the right time and in the right way.

There are times when your health care team should wear gloves. For instance, they wear gloves when they are treating open wounds or taking blood.

They may also wear gloves when taking care of a patient in isolation (in a room by themselves). These patients need special care and protection. If you are visiting a patient www.williamoslerhs.ca

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in isolation, you may also have to wear special protection, such as gloves, a mask, or a gown.

Once your health care team is finished with a task, they will throw the gloves away. They clean their hands carefully both before and after using the gloves.

Source: OHA Patient Safety Support Service

Feeling Under the Weather?

Please do not visit patients if you have a cough, cold, fever, or are feeling unwell. You may infect a patient or staff member with your illness. Please reschedule your visit when you are feeling better!

Telephone Patient rooms are equipped with a telephone for each occupant (except for patients on the Mental Health and Paediatric units). Patients will be responsible for a daily fee for this service. Monthly rates are available for longer stays. Please contact the Finance Department at extension 56851 for more information.

For Internal Calls:

Please dial the 5-digit hospital extension number.

For External Local Calls:

Please dial ‘9’, followed by the 10-digit local number you wish to reach.

For Long Distance Calls:

Please dial ‘9’ then ‘0’ and follow the system prompts.

An automated operator will accept your calling card number or credit card number and your call will be connected.

Please note that patients may place outgoing calls at any time of the day or night. Calls to patient rooms will, however, only be permitted between the hours of 8:00 a.m. and 10:00 p.m.

Television Each patient has a television at their bedside. There is a daily fee for use of the television.

To have it connected, please contact extension 33596 or 1 866 924-9589.

Please note that bedside televisions are not available to patients in the Mental Health unit.

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Hospital Services You May Need Bank Machine

For your convenience, an Automated Teller Machine (ATM) is located in the main lobby of the hospital.

Hair Salon

Our Hair Salon is located on the 1st (LL) Level of the hospital. To book an appointment, please call extension 33422.

Cafeteria

For your convenience, “Impressions Marketplace” is open Monday to Friday from 9:00 a.m. to 2:00 p.m. The cafeteria is closed during weekends and holidays. The cafeteria menu includes a hot entrée selection of comfort foods, vegetarian dishes, exhibition cooking, and ethnic cuisine. The deli bar offers fresh sandwiches, made to order. You can find the Cafeteria on the 3rd (C) Level of the hospital.

Coffee and Express Meals

Coffee and express meal alternatives are offered at the “On the Go” kiosk located on the 2nd (Main) Level of the hospital. The kiosk is open twenty four hours, seven days a week.

Foods available include tasty and hearty sandwiches made on wholesome breads and wraps, seasonal salads, fresh fruits, home-style soups, and a variety of beverages. Food is made daily and packaged for convenience.

Gift Shop

The Gift Shop is located on the 2nd (Main) Level of the hospital and is operated by the William Osler Health System Volunteer Association. The Gift Shop sells many items, such as magazines, gifts, cards, infant clothing, candies and personal care items.

Payment can be made by cash, Visa, Mastercard or Interac.

Information Desk

An Information Desk is located in the Main Lobby where hospital volunteers are ready and willing to assist you during your visit or appointment. They can provide you with information such as visiting hours, finding patient room numbers, directions, accompaniment to destination, gift shop, cafeteria and coffee shop hours, parking and taxi/public transportation. Please feel free to approach the Information Desk for assistance.

Wheelchair Accessible Washrooms

Wheelchair accessible washrooms for visitors and outpatients can be found on the main Level of the hospital near the Gift Shop and on the cafeteria level.

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Accessibility Plan William Osler Health System is committed to ensuring the hospital continually improves access to its facilities for all patients, staff and visitors.

The Ontarians with Disabilities Act, 2001 (ODA) was developed to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province. To this end, the ODA mandated all hospitals to prepare an annual accessiblity plan.

The Accessibility Plan is available to the public through the Osler website at www.williamoslerhs.ca. If you have any questions, feedback or suggestions, wish to participate or require a hard copy of the Plan, please contact the Chair of the Accessibility Planning Task Force at extension 57446.

For Your Safety Smoke-free policy

Smoking is not allowed anywhere on Osler property including parking lots, garages, vehicles and exterior walkways, in addition to all hospital facilities, offices and off-site clinics.

Cell Phone Policy

Visitors and patients can now safely use cell phones, Blackberrys, and other hand held wireless communication devices in public areas of the hospital such as the main lobby, cafeteria, waiting areas and most patient rooms.

Cell phone use is prohibited in the Intensive Care Unit, Cardiac Care Unit, Intermediate Care Unit, Labour and Delivery, Special Care Nursery, Neonatal Intensive Care Unit and in all patient treatment areas of the Emergency Department. Please turn off your cell phone and other wireless devices before entering these clinical areas.

In addition, certain medical equipment marked with warning labels will indicate where cell phone and wireless device use is prohibited within one (1) metre of that equipment.

Visitors’ Parking Lot Parking is available in the Visitors’ Parking Lot located at the front of the hospital. A fee is collected as you leave the lot. These fees are the hospital’s only source of revenue to maintain the parking lot and to pay for snow removal. The first 15 minutes of parking in the main Visitors’ Parking Lot is free; this allows family members or friends time to pick up a patient without having to pay a parking charge.

Limited short-term metered parking (up to 30 minutes) is also available near the main entrance to the hospital.

If you or a family member expect to be in hospital for more than a few days, you may wish to make arrangements to purchase a special parking pass. They are available from the parking attendant at the booth in the Main Visitors Parking Lot.

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Pay and Display parking meters are available near the Emergency Department for the use of Emergency patients only. These meters can be used to purchase up to 23 hours of parking with the use of coins or credit cards.

Please do not park your car at the main hospital entrance door; it is a fire route and you may receive a ticket from the City of Toronto Parking Control.

In consideration of our disabled visitors and patients

A number of accessible parking spaces for the disabled have been provided in each of the parking areas. These spaces are closer to the building, readily accessible to ramps and are wider to give the driver more space to enter and exit the vehicle.

Only those individuals with a Disabled Person Parking Permit (DPPP) are permitted to park in accessible parking spaces. The permit must be displayed on the dashboard or sun visor. Misuse of this permit can result in fines and revoked privileges. Any misuse of the DPPP will be reported to the police.

Please be considerate of our disabled patients and visitors. DO NOT PARK in the designated accessible parking spots unless you have the required permit.

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About Your Hospital Stay Admission to the Hospital Health information

Upon admission to the hospital, you will be asked a number of questions to ensure we have your correct name and address, to register any supplemental health insurance coverage you may have, and to ensure we know about any known allergies or special dietary needs.

You will be given a hospital identification bracelet that will include important information such as your name and your hospital identification number. You may be given a second bracelet to wear if you have any known allergies. It is important that you wear these bracelets at all times during your hospital stay so we can ensure you are properly identified.

When being admitted, please be prepared to provide the following information: • your name, current address and phone number • name of your family doctor • your Ontario Health Card (Ontario Health Insurance Plan or OHIP) • details or copies of your policy about any additional or alternate health care insurance coverage • name of your employer • name and phone number of your spouse or Next of Kin • any known allergies you may have to food or medications • any other information which you think may be helpful to your health care providers

Name a contact person

When you are admitted, you will be asked to choose a family member (or a friend) who will act as the hospital’s primary contact person during your stay. This person’s name will be noted on your chart and in the patient care Kardex. This person will be the spokesperson for the family and will be the only person (other than you) to whom information will be given. The contact person may also ask questions on your behalf.

Please remember that, to respect your privacy, the hospital will not give out information to casual callers. Other family members and friends should be instructed to call your chosen contact person for information.

Your health records

Throughout your hospital stay, members of your health care team will be collecting and documenting information about your care and treatment. This information is entered into your ‘health record’. Patient health records are legal documents and must be kept for ten years after the date of your last hospital visit. For children 18 years of age and under, health records must be kept for ten years after the date of the child’s 18th birthday.

All information is kept strictly confidential. To obtain information regarding your health record, contact the Health Information Management Department at extension 32019.

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Protecting Your Privacy When you come to the hospital to receive care, we need to ask you a variety of personal and health-related questions. This information helps us to determine the best way to care for you. We will also ask your permission to perform tests or procedures required for your care.

We collect, use and share your personal health information with other health care providers in order to:

• Provide treatment • Improve the quality of service we provide through surveys and chart reviews • Find out if your services are covered by a medical plan • Contact you for donations • Meet legislative requirements

You have our promise that we will keep your personal information confidential and use the information only in order to provide your health care.

You do have the right to refuse to give personal or health information. However, failure to do so could affect our ability to provide the care you require.

We will disclose your general status and location as a patient to individuals enquiring about you, unless you tell us not to.

For more information about the Personal Health Information Protection Act (PHIPA) please contact the Privacy Officer at 905-494-6832, or visit our web site at www.williamoslerhs.ca.

Hospital Rooms The hospital will normally offer three types of accommodation to suit your needs.

You will be able to request your preference; however, your first choice may not always be available. Please remember that, when assigning rooms, the hospital will always consider medical need as our first priority.

Standard ward

A standard patient room has four beds. The cost of this room is generally covered by federal and provincial health programs, except for uninsured Ontario residents, visitors to Canada or for uninsured procedures such as cosmetic surgery.

Private and semi-private rooms

These patient rooms have one (Private) or two (Semi-private) beds. These rooms are available on request; however, they are not covered by the Ontario Health Insurance Plan (OHIP) and there is an extra charge. Many patients have additional health insurance coverage through their employer that may cover the cost for the room upgrade. It is a good idea to check with your employer as to what type of coverage you have before coming to the hospital.

If you do not have additional coverage under your supplemental insurance plan, you will be responsible for the extra charge. To obtain more information about current room fees, please contact the Finance Department at extension 56851. www.williamoslerhs.ca

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What to Bring for Your Stay Pocket change

It might be helpful to bring a small amount of money for newspapers or small items from the hospital’s Gift Shop. If you want a television in your room, there is a small deposit for the daily charge. Please do not bring large amounts of money as there is no place to secure it. The hospital is not responsible for guarding your money or valuables while you are a patient.

Personal items

The hospital will supply a standard gown/pyjama pants for you to wear. You may wish to bring your own sleepwear, a bathrobe and slippers. If you wear glasses, have a hearing aid, or use a walking aid such as a walker, cane or splint, please don’t forget to bring them also.

Bring your personal care items such as shampoo, soap, toothbrush, toothpaste, mouthwash, comb and hairbrush. These items are not supplied by the hospital; however, a limited selection of personal care items can be purchased in our Gift Shop.

You may bring electric shavers, hair dryers and radios, as long as they are in good working order, CSA approved, and have been checked by hospital personnel prior to use.

These units may not be used if you are connected to medical equipment or receiving oxygen.

Portable radios, CD and DVD players are allowed but may not be used if you are attached to medical equipment or receiving oxygen.

Prescription drugs and medications

Please bring your medications with you. It is important that you bring them in their original containers as the information on the labels will help us plan what medication we can give you. If it is not possible to bring your medications, please bring a list of both prescription and non-prescription drugs that you may be taking. For each drug, list the name, strength, how much you take and when you take it. Should you be receiving a drug not normally kept in the hospital, a nurse or pharmacist may ask you to use your own supply during your stay.

What You Should NOT Bring Do not bring valuables

Please leave your valuables, such as jewelry and credit cards, at home. The hospital is not responsible for them while you are a patient.

Entertainment, grooming or other electrical devices

Hospitals contain sensitive patient monitoring devices that may be upset by electronic emissions or improperly shielded appliances. The use of entertainment, grooming or other electrical devices may also interfere with the comfort of other patients. In addition, if these devices are not in good working order, they may present a fire hazard.

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Please leave the following devices at home: • Televisions and telephones (both are already installed in the rooms and are available for a fee) • Personal computers or laptop systems • Heating devices of any type, such as heating pads, curling irons or portable heaters • Extension cords or power bars • Friction toys which produce sparks or heat

Looking After Your Dietary Needs At William Osler Health System, the Food Services team is committed to providing high quality food services and nutritional care for our patients.

Our patient menu consists of a 28 - day menu cycle and 130 different diet types. Unless you are on a special diet or have food allergies, you will receive our standard regular meals. When you are admitted we provide a food preference form for you to complete which will give you an opportunity to tell us about your likes, dislikes, allergies and special diet requirements. We do provide vegetarian, kosher and halal meals upon request.

While you are in hospital we have a team of registered dietitians and nutrition technologists who are responsible for your nutritional care. You can access them by asking your nurse.

Respecting Your Wishes - A Living Will If a person is seriously ill, it may be necessary to ask a substitute decision-maker to make decisions on behalf of the patient. Usually, a substitute decision-maker is a close relative.

Under the emotions of the moment, the relative may find it helpful to have information about what your prior wishes would be regarding health care options.

Would you like to have your wishes known ahead of time? In the Province of Ontario there are provisions under law that allow an individual to express how he or she would want to be treated if facing a serious illness and unable to communicate his /her own wishes.

A Living Will allows you to provide your values and wishes if faced with an overwhelming illness or injury. It can provide written instructions of your preferences for care in different situations.

Power of Attorney for Personal Care allows you to choose who will enact your wishes when you are not able to speak or decide for yourself.

Your spouse, relative, doctor, clergy or lawyer can help you discuss your wishes and preferences, and set them down in writing so your own words can speak for you, even if you yourself cannot.

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Planning Your Discharge Our goal is to manage your hospital stay carefully so that you can return home as soon as possible, avoid an unplanned readmission and bridge the gap between hospital and community services you may require following discharge. While in hospital, your care team will work with you on patient treatment plans, discharge goals and put in place the supports you require to go home.

When does discharge planning begin?

If your hospital stay was planned, you most likely were advised in advance of your estimated date of discharge. If your hospital visit is unplanned or you are admitted to hospital through Emergency, planning for your discharge begins immediately after admission. There are discharge coordinators on every unit.

Going Home Your attending doctor is the only person authorized to give you permission to leave the hospital. Please advise your family as soon as your doctor tells you when you will be able to leave the hospital so that they can ensure clothes are available and pick up arrangements are made as quickly as possible.

Many patients are discharged in the morning. However, the doctor may discharge you from hospital at any time during the day or evening. If you are having difficulties arranging transportation home, please advise a member of your health care team. We can help you with your arrangements. Please note that transportation costs are the responsibility of the patient and/or family.

Every day we have high volumes of admitted emergency patients waiting on stretchers for an inpatient bed. If you are unable to arrange timely pickup from the hospital, you will be asked to wait on a chair in another area of the inpatient unit. This is so we can prepare the room for the next acute patient.

Before you leave the hospital, your doctor or primary nurse will go over written instructions about treatment, medication and/or restrictions. It is important that you understand all the instructions about your medications, diet, activities, and return appointments. You may require further care at home after discharge from the hospital.

Please be sure to discuss your needs with a member of your health care team.

If you need special equipment when you return home (such as crutches, walkers, commode chairs, etc.) please speak to your physiotherapist or occupational therapist.

If you have questions or concerns, please ask a member of your health care team.

New parents - don’t forget an infant car seat is required by law. Make sure your new baby’s first drive home is a safe one!

Home First...a partnership approach to help you move easily from hospital back to your home At Osler, we provide holistic care to help you regain your health and return home as quickly as possible. We know that each patient and family is unique and we will do our best to accommodate special cultural, religious or personal requests that you may have

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Here for you... caring for you

while in hospital. And together with the Central West Community Care Access Centre (CCAC), we will help you make a smooth transition from hospital back to your home.

Your clinical team at Osler includes many health providers from the hospital as well as a case manager from the CCAC. The team will discuss your treatment with you and ensure you have the best possible care. Please ask us if you have any questions.

We will also work with you and your family to plan for your return home. You will only be discharged from hospital after your doctor and clinical team determine that you no longer need acute care.

The home environment will help you to recover more quickly than in hospital after your treatment at Osler is complete. Hospital and CCAC staff will ensure that any support services and/or special equipment that you need at home are in place before you are discharged.

There are times when patients are medically ready for discharge but family members are not immediately available. We can arrange for transportation and a personal support worker to take you home and look after you until your caregiver arrives. This service – called Home at Last - is offered free of charge through a partnership between Osler and CANES Community Care, a home support service for seniors and adults with disabilities. A prearranged pick-up is provided by a community-based transportation service, with a personal support worker (PSW) who takes the patient home and makes stops for prescriptions and other necessities, if necessary. Once home, light meal preparation, medication reminders and other services can be provided until the family caregiver arrives.

The Home at Last program can also enable an emergency patient to return home in a safe and coordinated manner and avoid admission to hospital.

The service is available Monday to Friday, 1 p.m. to 9 p.m. Also on weekends by advance booking. The program is available free of charge and is funded through the Central West Local Health Integration Network (Central West LHIN).

For more information, please speak with your caregiver or discharge coordinator.

Family members or patients are welcome to self refer by calling (416) 743-3892.

Visit the CANES website www.canes.on.ca for more information on their services.

Fees Most patients will be covered by the Ontario Health Insurance Plan (OHIP) which pays for essential health care services. If you do not have an Ontario Health Card, you will be required to pay for your visit at the time of admission.

You are responsible for any charges you incur while in hospital which are not covered by your health insurance. These charges include semi-private or private accommodation, telephone, television, or personal care packages (obstetrics), crutches and orthopaedic devices, and any other extra charges. You can pay your bill upon discharge at the Cashier’s Office located near the main lobby of the hospital. Payment can be made by recognized credit cards, cash, cheque, or Interac. If you are discharged after business hours, the hospital will send you a bill in the mail. For more information about your hospital bill, you may contact the Finance Department at (905) 494-6851 or extension 56851.

You may now pay your hospital bill online -- simply visit our website at www.williamoslerhs.ca and select “Pay Your Bills On-line”. www.williamoslerhs.ca

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Uninsured medical services

Some services, such as cosmetic surgery are not covered by OHIP. Payment for these services is due prior to admission. There will be a physician fee payable to the doctor and a hospital fee payable to the hospital.

Billing and Payment Procedure for Visitors to Canada and Uninsured Residents of Ontario

We are committed to providing you and your families with the highest quality care possible. While compassionately considering the needs of our patients and their families, we must follow guidelines to ensure payment from Visitor and Non-Resident patients.

Please read the brochure entitled, “Billing and Payment Procedure for Visitors to Canada and Uninsured Residents of Ontario”. It will help you understand our billing and payment procedures for Visitors to Canada and Uninsured Residents of Ontario. It can be obtained from the Finance Department at extension 56851.

Ambulance and Patient Transportation - Fee and Service Information You may require transportation to and from hospital. Here is important information you should know and understand about the costs you may incur.

There are many ways to move patients to the hospital, from the hospital to their homes, or between health care facilities.

These include: 1. Ambulance for emergency situations or when a paramedic is needed.

2. Transportation services for non-emergency situations where a special transport vehicle may be necessary for a patient on a stretcher or in a wheelchair.

3. Private vehicle/taxi/accessible taxi.

Before you are discharged from the hospital, you will need to arrange your transportation home. We recommend you plan your ride home with family or friends. If this is not possible, the hospital will help you arrange your transportation home. You will be required to pay for this service.

Once you are discharged the hospital cannot hold your bed to accommodate delayed travel arrangements, so you may need to wait elsewhere in the hospital for your transportation (i.e. cafeteria, lobby, etc.).

AMBULANCE (Emergency Medical Services -EMS) 1. You are required to pay a $45 co-payment for land or air ambulance if you have a valid Ontario Health Card AND it is deemed medically necessary by the receiving or attending physician.

2. You are required to pay the full $240 cost for land ambulance if you don’t have a valid Ontario Health Card OR the ambulance transportation is not medically necessary.

3. There are situations where you will be exempt from payment, i.e. when you are transported between health care facilities. Please note that the first time you are admitted to a long-term care facility you are responsible for the transportation cost from the hospital.

Payment for ambulance service is made to the hospital and you will receive a bill from the hospital.

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Here for you... caring for you

PATIENT TRANSPORTATION SERVICE William Osler Health System uses Canadian Medical Response (CMR) Patient Transportation Services to transport patients between hospitals and to other care facilities.

Canadian Medical Response (CMR) Fees: Medically Essential Transportation The patient is required to pay a $45 co-payment when discharged from the hospital to their private residence or a non-licensed facility when the attending physician deems special transportation is medically required.

Non-Medically Essential Transportation: The patient must pay the full payment when discharged from the hospital to their private residence or non-licensed facility for non-medical purposes as deemed by the attending physician.

Rates for patient transportation services for non-medically essential transport vary depending on the service and may include additional costs for distance. For your protection we recommend you contact CMR Patient Transportation Services about all costs associated with your transportation. Payment is made directly to CMR You will be requested to have cash or a major credit card (Visa, MC, AMEX) available at the time of the transportation. For more information contact CMR Patient Transportation Services (416) 751-5442.

PRIVATE VEHICLE/TAXI/ACCESSIBLE TAXI Please arrange your transportation home before you are discharged. The hospital cannot hold your bed to accommodate delayed travel arrangements.

Please note: If you arrived at the hospital by ambulance you will be asked for payment at the time of registration. If you are unable to pay then a bill will be mailed to you, payable to William Osler Health System. It is the hospital’s responsibility to collect ambulance fees on behalf of the Ministry of Health and Long-term Care.

Ambulance fees collected by the hospital are remitted to the Ministry monthly.

www.williamoslerhs.ca

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Are We Meeting Your Needs?

As an organization committed to providing the best possible care to all our patients, it is important for us to know what your hospital experience was like.

A “Patient Questionnaire” may be mailed to you at home after your discharge from hospital. Your comments are very important to us as it will help us to monitor the quality of our services and provide ideas on how to improve our patient care.

If you have any concerns about your care we encourage you to discuss these directly with the Manager or Director of the service concerned or contact the Patient Relations office at (416 or 905) 494-2120 extension 32474. You can also write to: Patient Relations Office William Osler Health System 101 Humber College Boulevard Etobicoke, Ontario M9V 1R8 Immediate feedback can also be provided through the “Are We Meeting Your Needs?” patient opinion cards that are available on your unit and in public areas.

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Here for you... caring for you

Special Care Needs Some patients will require further care at home after discharge from the hospital. The hospital works in partnership with many community agencies and home care can be arranged before you leave. If you feel that you may need care at home, please be sure to discuss this with a member of your health care team.

Who Will Decide About Your Care?

Your doctor will write a discharge order when you are ready to go home or move to another type of care. There is a team of people here to work with you in assessing your future needs.

The Social Worker/Discharge Planner will be your contact with the team. He/she will ensure that you are involved in all decisions. These decisions will be about going home or going to another setting.

Lifeline Services Are you afraid of becoming ill when you are alone?

Lifeline is a personal emergency response system for the elderly, or for persons with disabilities. A call for help can be made at any time of day or night by pressing a small calling device worn on the neck or wrist. The device activates an electronic alarm, which automatically summons help.

For more information about the Lifeline personal emergency response system and monthly rates, please contact Ext. 56605 or 1-866-784-1992.

Community Support Services After your discharge, you may need to contact additional health care resources in the community. Here are some names and phone numbers that you may find helpful: Community Care Access Centre and Referral Numbers: Central...................................... 1-888-470-2222 or (905) 895-1240 (North York, Region of York) Toronto Central........................ 1-866-243-0061 or (416) 506-9888 Central West..............................1-888-733-1177 or (905) 796-0040 (North Peel, Caledon, Dufferin County, North Etobicoke, Bolton, Woodbridge) Mississauga - Halton................................................. (416) 626-2222 (Halton Hills, Milton, Mississauga, Oakville)

City of Toronto Public Health Department Toronto Health Connection............................................ (416) 338-7600 General Inquiries - Etobicoke Office............................. (416) 338-1515

Telehealth Ontario For health advice 24 hours a day, 7 days a week............1-800-797-0000

www.williamoslerhs.ca

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Trillium Gift of Life Organ and tissue donation for transplantation is a critical component of our healthcare system. Not only does organ and tissue donation improve the lives of thousands of people each year, it saves lives. It also provides families the opportunity to honour a loved one’s wish to donate.

You may find the topic of organ and tissue donation an uncomfortable one to think about, let alone make a firm decision about. But keep in mind that when someone suddenly passes away, the family is often faced with this difficult decision at the worst of times.

Things can be made a little easier if the family is aware of the wishes of the organ and tissue donor. Knowing that their loved one’s final wishes were carried out, and helped to save lives in the process, can be a great source of solace.

For more information please contact Trillium Gift of Life Network @ 1-800-263-2833 or visit their website at www.giftoflife.on.ca

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Here for you... caring for you

People Here To Help You Patient Care Team Your patient care unit is managed by a Patient Care Manager, a Corporate Program Director, a Medical Chief and an experienced multi-disciplinary team of health care professionals.

Various members of the team may be involved in your care depending on your needs and wishes. The team may include: • Physician • Nurse • Chaplain • Dietitian • Discharge coordinator • Ethicist • Infection control practitioner • Occupational therapist • Pharmacist • Physiotherapist • Recreation therapist • Respiratory therapist • Social worker • Speech language pathologist • Volunteer • Personal support worker Should you have a question or concern about your hospital stay, please do not hesitate to contact the Patient Care Manager of your unit or any member of your health care team.

Members of the patient care team are available to meet with you and your family to discuss any question you might have about the care that is being provided.

Your Family Doctor While you are in hospital, a doctor with privileges at William Osler Health System will coordinate your care. Your family doctor will receive information about your hospital stay as part of the health care team. This means your personal physician will be better able to provide you with ongoing care after your discharge.

If you do not have a family doctor and are looking for one in the area, you may call the Medical Staff Office at extension 32031 for a list of local family doctors considering new patients. Or you may visit the hospital’s web site at www.williamoslerhs.ca. Information is also available through the College of Physicians and Surgeons of Ontario at www.cpso.on.ca.

Spiritual and Religious Care Spiritual and Religious Care (SRC) serves patients, families and staff. SRC is available to all patient care areas. The service is provided with an interdisciplinary approach and in partnership with community faith groups.

If you require Spiritual and Religious Care, please inform a member of your patient care team.

You can contact the Spiritual and Religious Care office directly by calling extension 33383 or by calling pager (416) 719-3384.

An on-call chaplain is available from 4:30 p.m. – 9:00 a.m. weekdays, and from 4:30 p.m.

Friday – 9:00 a.m. Monday. If you require the on-call chaplain, contact Locating by dialing 33500 and ask to page the on-call chaplain. www.williamoslerhs.ca

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If you are Roman Catholic and would like to receive the Sacrament of the Sick, contact Locating at extension 33500 and ask to page the on-call Roman Catholic Priest for the Sacrament of the Sick.

A Chapel and Quiet Room is available for quiet contemplation. It is located on the 2nd (Main) Level adjacent to the Main Lobby.

The Ethicist An Ethicist is a person who has been educated and trained to assist with ethical problems that arise in health care settings. The Ethicist is a resource for patients and families who are faced with difficult ethical issues and may be asking “what should we do” or “what is the right thing to do?” Patients and family members are free to contact the Ethicist at extension 50101 to arrange for a consultation.

Diversity Services Our Vision: To create an environment where all people value inclusiveness, respect, equity and access.

We at William Osler Health System recognize that health care is more than treating a disease. It is also about understanding, respecting and caring for all people, regardless of Race, Ethnicity, Age, Gender, Religious & Spiritual Beliefs, Language, Physical/Mental Disability, Sexual Orientation, Socio-Economic Status.

Our experienced staff can help reduce communication and cultural barriers for patients and their families while in hospital. They liaise between patients/families and William Osler Health System’s clinical and support services staff, and provide educational and emotional support in a language and culturally appropriate manner. Interpretation and translation services are available in Hindi, Italian, Portuguese, Punjabi, Spanish, and Urdu. Patients and families may contact Diversity Services at Ext. 50101 to arrange for assistance.

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Here for you... caring for you

Patient Relations The Patient Relations Manager: • Is available to all patients, families and community members who have questions, compliments, or concerns.

• Listens to your concerns and facilitates the handling and resolution of the concerns with physicians, management and staff of the unit.

• Utilizes customer/patient feedback to improve processes to enhance the quality of care, not only for the patient raising a complaint, but also for improvements to care for patients in the future.

The Patient Relations Manager can be reached by phone Monday through Friday from 8:00 a.m. to 5:00 p.m. at extension 32474.

If, for whatever reason, you have a concern about your hospital stay or treatment, please feel free to discuss it with the Patient Care Manager of your unit. However, if you would prefer to discuss issues with someone not directly involved in your care, you may prefer to visit the office of the Patient Relations Manager, located near the main lobby area of the hospital.

Social Workers

Hospitalization can often be a stressful and uncertain time. You and/or your family may find it helpful to speak with a Social Worker who can provide support, counseling and education to help you adjust to your hospitalization, and cope with the changes you may be experiencing to your health, lifestyle or independence. The Social Worker is also available to assist with financial concerns created by your illness by connecting you with external agencies and programs that may address income replacement and medication expenses. To speak with a Social Worker simply advise your nurse or doctor.

Volunteers

Etobicoke General Hospital has nearly 400 volunteers, both adults and students, actively assisting in many departments throughout the hospital.

Volunteers are members of our community. Their goals include patient well-being and raising funds for much needed medical equipment for the hospital.

If you would like information about volunteering, please call the Volunteer and Community Resources Department at extension 32267.

Public Relations and Communications

If you would like to learn more about William Osler Health Systems’s programs and services, please visit the plexiglass Information Centres located throughout the hospital.

There, you may pick up copies of our publications.

Please contact the Communications and Marketing Department Monday through Friday from 8:30 a.m. until 4:30 p.m. at extension 59940 for any other inquiries.

You may also access information through the hospital’s Community Contact Line at extension 50200. Or visit our web site at www.williamoslerhs.ca.

www.williamoslerhs.ca

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090312-1247:090312-1247

3/12/09

2:42 PM

Page 1

IMAGINE...

Doing the work you love... When you want it!

Become an RN with our Clinical Resource Team, where your clinical expertise is

Valued and Appreciated

Beyond a job. A career that impacts lives every day At Brampton Civic and Etobicoke General, we are a part of the Osler family of caring professionals who live our value statement each day – Here for you… caring for you.

We are committed to providing compassionate and high quality evidence based care in a healthy work environment.We serve a multicultural community and believe that families are an important part of enhancing patient well-being.

Why you should join our team: • Flexible scheduling • Opportunity to learn and be engaged in a variety of clinical programs and Corporate Initiatives • Mentorship opportunities to develop through leadership and support from our Professional Leaders Let William Osler Health System become your employer of choice. This is your opportunity to build your career in a progressive organization where opportunities abound.

For more information on this great opportunity, visit:

www .william osler hs. ca 32

Here for you... caring for you

Community Supporters William Osler Health System is grateful to all the advertisers who have contributed towards the production of this directory. However, an advertisement in this publication does not imply an endorsement by William Osler Health System.

Accommodations

Comfort Hotel.........................................................................................................38 Monte Carlo Inns....................................................................................................37

Funeral Services

Bernardo Funeral Home..........................................................................................36 Lynett Funeral Home..............................................................................................39 Ridley Funeral Home..............................................................................................40

Home Health Care Services

Canes Community Care..........................................................................................35 Home Care Assistance............................................................................................34 Premier Homecare Services....................................................................................37 Senior Homecare by Angels....................................................................................39

Information & Referral Services

Central West CCAC................................................................................................35

Mental Health Services

Centre for Addiction and Mental Health.................................................................38

Orthopedic Appliances

Walking Mobility Clinics........................................................................................39

Pharmacies

Best Care Austin Pharmacy....................................................................................36 Humber Green Pharmacy.......................................................................................40

Plantar Orthoses

Walking Mobility Clinics........................................................................................39

Retirement Communities

The Village of Humber Heights..............................................................................38

Senior Citizens Services

ESS Support Services.............................................................................................36

Social and Human Service Organizations

2012

Canadian Red Cross................................................................................................34

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After your medical procedure, surgery, or illness, you can trust Home Care Assistance caregivers to ensure you have a smooth transition from hospital or facility to your home. We offer the highest quality and most reliable caregivers expertly matched to help with your specific needs. During recovery, our caregivers are by your side every step of the way, ensuring that all doctors’ recommendations and prescribed protocols are followed.

• Fast response, Hourly or 24/7 Live-in Assistance • Transportation to doctors’ appointments, physical therapy or running errands • Medication reminders • Meal preparation to maintain proper nutrition • Assistance with range of motion exercise to help regain mobility • Help with bathing, dressing and personal hygiene • Companionship and activities to relieve boredom, anxiety and depression • Alzheimer’s, Parkinson’s & Dementia Care

To speak with a care manager please call:

905-337-1200 1-866-454-8346 www.HomeCareAssistance.com

Community HealtH ServiCeS in toronto The Canadian Red Cross helps members of the community maintain their independence and remain in the comfort of their own home when faced with illness, injury, or disability.

We offer personalized and compassionate care through various health programs and services to enhance the well-being of people when it’s needed most.

tHe red CroSS – Here wHen you need uS in toronto.

www.BalancedCareMethod.com

ProgramS available in toronto and area: • Personal support and homemaking provides personal care and home management support • meals on wheels delivers nutritious and delicious meals straight to your door • Health equipment loans offers various pieces of healthcare equipment for a nominal fee • transportation services gives rides to medical or other appointments

For more information, please contact: Canadian Red Cross, Toronto Branch Phone: 416-236-3180 www.redcross.ca/toronto RC_CHS_Toronto.indd 1

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11-08-22 1:03 PM

Here for you... caring for you

The Central West Community Care Access Centre (CCAC) connects people with the quality health care they need, when and where they need it.

Our caring and knowledgeable staff: • Connect thousands of people each year with the care and support they need following injury, illness or the complications of age or disability • Arrange for and coordinate the provision of nursing, rehabilitation and supportive care to people of all ages • Help our clients live as independently as possible • Facilitate access to long-term care homes so that those no longer able to live on their own can be cared for in a comfortable, homelike environment • Help clients navigate the healthcare system, acting as a vital link to the health supports, services and resources they need CCAC advice and services are covered by OHIP. Call us today to discuss your needs.

1-888-733-1177 / www.cw.ccac-ont.ca Hospital Directory Ad.indd 1

www.williamoslerhs.ca

11/04/2011 4:26:02 PM

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Best Care Austin Pharmacy Free Parking We waive the first $2.00 for ODB patients Free delivery across the province 10% Discount for Seniors Everyday All Drug Plans are accepted Monday to Friday 9-8 Saturday 9-4

1525 Albion Road

(Across from Albion Mall)

(416) 746-2000

The Care you Deserve

2960 Dufferin Street South of Lawrence

416-789-7661 Frank Bernardo Domenic Ferro

855 Albion Road East of Islington

416-747-7231

Barry A. Clements Gabriele Venditti

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

“Serving North, South, Central Etobicoke and surrounding communities”

Live in Your Own Home with Our Help!

Multi Service Community & Home Support Agency • Adult Day Services • Transportation • Supportive Housing • Overnight Care Service (Caregiver Relief) • Respite Care (Caregiver Relief) • Wellness Programs (Type 2 Diabetes Clinics, Chronic Disease Self-Management Program, Exercise Program) • Personal Care (Bathing) • Caregiver Education & Support Groups • Friendly Visiting & Telephone Security Checks • Information & Referral • Intervention & Assistance ESS Support Services is a not-for-profit agency committed to supporting seniors in their desire to remain in their own homes & community.

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416-243-0127 www.esssupportservices.ca

A United Way member agency

Here for you... caring for you

SERVICES

HomecareEtobicoke.com PremierEtobicoke.com · Hospital Sitting · Hourly & Overnight Care Call today for your · Respite & Palliative Care FREE · Pre & Post Surgery Care ASSESSMENT! · Meal Planning & Preparation 416.623.8229 · Alzheimer’s & Dementia Care · Homemaking & Companionship 4937A Dundas St. West Toronto ON M9A 1B6 · Personal & Bathing Assistance · Transportation & Much More Independently Owned & Operated

Canadian Owned

www.williamoslerhs.ca

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Reduce the risk of aggressive, violent or injured customers in your bar.

“No more risky business” – Learn how to write bar policies to help keep customers safe. www.nmrb.ca Tel.: 1 800 661-1111

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E-mail: saferbars@camh.net

Here for you... caring for you

Complete Foot and Leg Care and Custom Foot Orthotics Let our team of Specialist Physicians, Chiropodists and Pedorthists help you with the following mobility issues: • Foot, Ankle or Knee Pain • Lower Back Pain • Diabetic Foot Disorders • Gait Disorders & Plantar Fasciitis www.walkingmobilityclinics.com | 1020 Islington Ave, Unit #4, Etobicoke, ON | 416-233-1015

• • • • • • • • • •

We Build Relationships With Families

Up to 24 hour care Meal Preparation Errands/Shopping Hygiene Assistance Light Housekeeping Respite Care for Families Palliative & Chronic Care Joyful Companionship Home, Hospital or Nursing Home Support Alzheimer/Dementia/Parkinson/

Diabetes and Cancer Care Provider for Veteran Independent Program Weekends / Holidays Temporary or Long Term Day/Night, Live-In, Live-Out Experienced Caregivers Thoroughly Screened, Bonded & Insured • FREE In-Home Consultation

• • • • •

Select Your Caregiver

416-398-4663

www.seniorhomecarebyangels.com www.williamoslerhs.ca

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Please remember that visitors are not to visit at any time if they feel ill in any way, with fever, headache, sore throat, chills, cough, muscle aches, etc.

40

Here for you... caring for you

www.williamoslerhs.ca

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March February Sa

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ApTu ril We Th Fr Sa Mo Su 1Mo 2Tu 3We 4Th 5Fr

June Su

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7 3 5 6 7 1 8 2 9 3 104 115 126 4 5 61 72 83 94 1017 1118 1219 13 14 10 116 127 138 149 15 1016 11 12 13 148 159 16 1522 1623 1724 1825 1926 20 21 17 18 1319 1420 1521 1622 1723 18 19 20 21 2229 2330 2431 25 26 27 28 24 25 2026 2127 2228 2329 2430 25 26 27 28 29 30 27 28 29 30 31

3 10 17 24

August JuTu ly Su Mo

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We Th

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Sa

Su Mo 1Tu 2We 3Th

4Fr 5 6 1 7 2 8 3 9 4 105 116 12 138 149 15 1016 1117 1218 13 19 20 1521 1622 1723 1824 1925 20 26 27 2228 2329 2430 2531 26 27 29 30 31

Sa

Ma y We Th Fr Sa Mo Tu Su Mo Tu We 1Th 2Fr

Sa

Su

Mo Tu We Th October

September AuTu gus t Th Fr Sa Su Mo We Sa 30 Su Mo Tu We Th 1Fr 3 4 5 61 72 83 7 2 14 9 105 116 127 138 149 15 10 21 16 17 1218 1319 1420 1521 1622 17 28 23 24 1925 2026 2127 2228 2329 24 30 26 27 28 29 30 31

Sa

Su

4 11 18 25

30 2 9 16 23 30

December Fr

Su Mo Tu 1We 2Th

Sa

3Fr 4 5 6 1 7 2 8 3 9 4 105 11 127 138 149 15 1016 1117 12 18 19 20 21 22 23 14 15 16 17 1824 19 25 26 2127 2228 2329 2430 25 26

28 29 30 31

Su

30 6 2 13 9 20 16 27 23 30 Sa

Mo Tu We Th November

Fr

De

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31Su Mo Tu We Th 1Fr 3 4 5 6 71 82 104 115 126 137 148 159 17 1118 1219 1320 1421 1522 16 24 1825 1926 2027 2128 2229 23 31 25 26 27 28 29 30

Appointments:

Notes:

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Ma

7 4 4 5 6 1 7 2 8 3 9 4 105 116 5 6 7 8 1 9 2 103 8 9 10 11 12 13 14 5 6 7 8 9 10 11 12 13 14 15 16 17 18 11 12 13 14 15 16 17 1521 1622 1723 1824 1925 20 21 18 19 1220 1321 1422 1523 1624 17 18 19 20 2228 2329 24 25 26 27 28 25 26 1927 2028 2129 2230 2331 24 25 26 27 29 30 31 26 27 28 29

November Fr

Su

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May Fr

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February January

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Sa

Su

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30 2 9 16 23 30

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